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Chapter 5 WINDOWS TROUBLESHOOTING TOOLS

The document discusses various Windows troubleshooting tools including: - Device Manager allows users to view and manage hardware and resolve driver issues. - Disk Clean-up removes unnecessary files to free up disk space. - Disk Defragmenter rearranges files to optimize access and reduce startup times. - System Configuration Utility (MSConfig) helps troubleshoot startup processes and services. - System Restore allows reverting a system to a previous point in time to recover from issues.

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Natnael Yoseph
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161 views22 pages

Chapter 5 WINDOWS TROUBLESHOOTING TOOLS

The document discusses various Windows troubleshooting tools including: - Device Manager allows users to view and manage hardware and resolve driver issues. - Disk Clean-up removes unnecessary files to free up disk space. - Disk Defragmenter rearranges files to optimize access and reduce startup times. - System Configuration Utility (MSConfig) helps troubleshoot startup processes and services. - System Restore allows reverting a system to a previous point in time to recover from issues.

Uploaded by

Natnael Yoseph
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
You are on page 1/ 22

Chapter Five

WINDOWS
TROUBLESHOOTING TOOLS
2
Outline

 Device manager
 Disk clean-up
 Disk defragment
 System Configuration Utility
 system restore
3
Device manager

 It is a Control Panel applet in Microsoft Windows operating systems.


 It allows users to view and control the hardware attached to the computer.
When a piece of hardware is not working, the offending hardware is
highlighted for the user to deal with. The list of hardware can be sorted by
various criteria.
 For each device, users can:
 Supply device drivers in accordance with the Windows Driver Model
 Enable or disable devices
 Tell Windows to ignore malfunctioning devices
 View other technical properties
 Device Manager was introduced with Windows 95.
4
Device manager

 Device Manager keeps track of additions and changes on new


hardware is added and old drivers become outdated. As a solutions
provider, you can use Device Manager to identify sources of driver-
related performance issues and resolve hardware conflicts.

 Device Manager gives solutions providers a complete view into system


hardware, and it is a great tool for managing Windows hardware.
5
Device manager

 In device manager you will see that all hardware's including

 processors,

 disk drives,

 keyboards,

 mice and other input devices, peripheral components and drives with
removable media appear in a conveniently organized view within Device
Manager.
6
Device manager
7
Device manager

 Devices and Printers is an applet new to Windows 7, and it is a cousin of Device


Manager. This applet displays icons of all devices connected to your PC.
Devices displayed in the Devices and Printers applet are not internal
components of the computer; rather, they are devices that a user can interact
with. Bluetooth devices, Universal Serial Bus (USB) devices and multi-function
printers are just some of the items that may appear in Devices and Printers.
Similar to Device Manager, the Devices and Printers applet lets you view and
troubleshoot hardware devices on the computer, but it is restricted to external
hardware rather than internal components.
8
Disk clean-up

 Disk Clean-up (cleanmgr.exe) is a computer maintenance utility


included in Microsoft Windows designed to free up disk space on a
computer's hard drive. The utility first searches and analyzes the hard
drive for files that are no longer of any use, and then removes the
unnecessary files.
9
Disk clean-up

 There are a number of different file categories that Disk Clean-up


targets when performing the initial disk analysis:
 Compression of old files
 Temporary Internet files
 Temporary Windows files
 Downloaded program files
 Recycle Bin
 Removal of unused applications or optional Windows components
 Offline web pages (cached)
 Lets see how it works……..
10
Disk clean-up
11
Disk defragment

 Disk Defragmenter is a utility in Microsoft Windows designed to


increase access speed by rearranging files stored on a disk to occupy
contiguous storage locations, a technique called defragmentation.
Defragmenting a disk minimizes head travel, which reduces the time it
takes to read files from and write files to the disk. Disk Defragmenter
also reduces system startup times.
12
Disk defragment

 You may not notice any drastic improvement in disk performance,


especially when the hard drive is frequently defragmented. But if you
just defragmented your PC’s hard drive for the first time, you’ll notice
the difference before and after defragmentation.
Remember:
 You cannot defragment a network drive.
 Do not defragment a media card or flash drive.
 Optical drives cannot be defragmented.
 Even after running the Defragmentation utility, file fragments remain on
the hard drive.
 Lets see it how it works……..
13
Disk defragment
14
System Configuration Utility

 MSConfig (officially called System Configuration in Windows Vista,


Windows 7, Windows 8 or Windows 10, and Microsoft System
Configuration Utility in previous operating systems) is a system utility to
troubleshoot the Microsoft Windows startup process. It can disable or
re-enable software, device drivers and Windows services that run at
startup, or change boot parameters.
 It is bundled with all versions of Microsoft Windows operating systems
since Windows 98 except Windows 2000. Windows 95 and Windows
2000 users can download the utility as well, although it was not
designed for them.
15
System Configuration Utility

 MSConfig is often used for speeding up the Microsoft Windows startup


process of the machine. According to Microsoft, MSConfig was not
meant to be used as a startup management program.

 MSConfig is a troubleshooting tool which is used to temporarily disable


or re-enable software, device drivers or Windows services that run
during startup process to help the user determine the cause of a
problem with Windows.
16
System Configuration Utility

 Msconfig helps Windows control the software that automatically loads while
Windows is starting.
 System Configuration Utility consists of five functional tabs such as:
 General: Allows you to boot Windows in diagnostic or selective mode
when necessary
 Boot: Manage everything related to Windows boot, including Safe mode.
 Services: Enable or disable Windows and other services.
 Startup: The startup section is now managed via Task Manager.
 Tools: Launch popular System services from here.
Lets see it practically……………
17
System Configuration Utility
18
System Restore

 System Restore is a feature in Microsoft Windows that allows the user


to revert their computer's state (including system files, installed
applications, Windows Registry, and system settings) to that of a
previous point in time, which can be used to recover from system
malfunctions or other problems.

 This does not affect personal files such as documents, music, pictures,
and videos.
19
System Restore

 It is not possible to create a permanent restore point. All restore points


will eventually be deleted after the time specified in the RPLifeInterval
registry setting is reached or earlier if allotted disk space is insufficient.

 For data integrity purposes, System Restore does not allow other
applications or users to modify or delete files in the directory where
the restore points are saved.
20
System Restore

 System Restore can be disabled completely to regain disk space. It


automatically disables itself if the disk free space is too low for it to
operate.

 Old restore points are discarded in order to keep the volume's usage
within the specified amount.

 Lets see it practically…………..


21
System Restore
22

End of Chapter 5

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