NCR SelfServ 22e ATM

Installation Guide

B006-6903-C000
April 2012
EMC COMPLIANCE
Federal Communications Commission (FCC) Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Canadian Class A Device Declaration

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la
classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

EU EMC Directive 2004/108/EC

This equipment has been found to comply with the essential requirements of EMC Directive 2004/108/EC, by testing to harmonized
standard, EN55022 and EN55024. The equipment complies with the limits for a Class A digital device, pursuant to EN55022.

This is a Class A product, in a domestic/residential environment this product may cause radio interference in which case the user may
be required to take adequate measures.

Information to User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no guarantee that
interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference,
which can be determined by turning the equipment off and on, the user is encouraged to consult an NCR service representative immediately.

CAUTION
NCR Corporation is not responsible for any radio or television interference caused by unauthorised
modifications of this equipment or the substitution or attachment of connecting cables and equipment
other than those specified by NCR. Such unauthorized modifications, substitutions, or attachments may
void the user’s authority to operate the equipment. The correction of interference caused by such
unauthorized modifications, substitutions, or attachments will be the responsibility of the user.

The product described in this book is a licensed product of NCR Corporation.

NCR and NCR SelfServ are trademanrks of NCR Corporation. Other product names mentioned in this publication may be trademarks
or registered trademarks of their respective companies and are hereby acknowledged.

Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are
hereby acknowledged.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms and
conditions of an agreement you have with NCR, NCR's copyright notice must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office
for information that is applicable and current.

© 2010, 2012
By NCR Corporation, Duluth Georgia, U.S.A.
http://www.ncr.com
All Rights Reserved
 Table of Contents

NCR SelfServ 22e ATM Installation

Guide

INTRODUCTION ...............................................................................................................1
How to Use the Installation Bookset ..............................................................................1
Purpose and Audience ....................................................................................................2
Safety Information ..........................................................................................................2
Site Preparation...............................................................................................................2
Device Configuration......................................................................................................2
Communications Configuration......................................................................................3
System Initialization .......................................................................................................3
Tools Required for Installation .......................................................................................3
Moving the ATM ............................................................................................................4

PREPARING THE ATM FOR INSTALLATION .............................................................5

Removing the External Packaging..................................................................................5
Inspecting the ATM for Damage ....................................................................................6
Installation Report Form .................................................................................................6
Removing the ATM from its Pallet ................................................................................7

OPENING AND CLOSING THE ATM .............................................................................8

Top-box...........................................................................................................................8
Security Enclosure ..........................................................................................................8

INSTALLING THE ATM...................................................................................................9

Positioning the ATM ......................................................................................................9
Bolting the ATM to the Floor .........................................................................................9
Connecting the Cables ..................................................................................................10
Power Cable .............................................................................................................10
All Other Cables.......................................................................................................11

REMOVING THE INTERNAL PACKAGING ...............................................................13

Module Location ......................................................................................................13
Top-box ....................................................................................................................13
Security Enclosure ........................................................................................................15
Media Dispenser ......................................................................................................15
All Other Modules and Areas .......................................................................................15

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 FITTING DECALS ...........................................................................................................16
Fitting the Contactless Card Reader (CCR) Label........................................................16

CLEANING.......................................................................................................................17
Cleaning Materials ........................................................................................................17
Facia and Exterior Panels .............................................................................................17

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 NCR SelfServ 22e ATM Installation Guide

Table of Contents

NCR SelfServ 22e ATM Installation

Guide
INTRODUCTION
The NCR SelfServ 22e Automated Teller Machine (ATM) is a free-standing, interior
ATM and is available as a front or rear access variant.

How to Use the Installation Bookset

This installation guide contains all the necessary information to install an ATM and also
provides links to the modular guides, listed below.

Security Enclosure Locks for ATMs Operator Guide (B006-6431)

Journal Printer Configuration Guide (B006-6511)
Currency Cassette Owner’s Guide (B006-1297)

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In addition, the following publications may be required to complete the installation:

NCR SelfServ 22e ATM Site Preparation (B006-6902)

NCR SelfServ 22, 22e, 25, 26, 28, 31, 36 ATMs Site Preparation Requirements (B006-6669)
NCR SelfServ ATMs Safety and Regulatory Information (B006-6923)
Self-Service Support System Application User Guide (B006-6167)
APTRA Communications Feature User’s Guide (B006-0012)

Purpose and Audience

The Installation Bookset is intended for NCR personnel or NCR customer personnel who
are required to install the ATM.

Safety Information
Coloured areas such as handles and latches must always be used when accessing the
modules in the ATM, as stated in NCR publications. Different colours are used to denote
different purposes as follows:
 Orange = module access.
Always use the orange handles, latches or levers to release and pull out the modules
from the ATM.
 Green = user interaction.
Use the green areas such as latches and wheels when working within the modules, for
replenishment, jam clearance, emptying or cleaning tasks.
 Yellow = safe lifting points. For second line maintenance only.
 Red = hazard indicator.

Site Preparation
Prior to the final siting of the ATM, and before installing, ensure that the installation site
conforms to the specifications given in the NCR SelfServ 22e ATM Site Preparation
(B006-6902).
In particular, ensure that the floor/plinth has been prepared and the securing bolt holes
drilled as detailed in the above publication.
Early SelfServ 22e ATMs do not have a power disconnect device (on/off switch. If the
ATM does not have this switch, then the ATM must be sited near to an easily accessible,
switchable mains socket as detailed in the above publication.

Device Configuration
Device configuration is carried out using the System Application. Refer to the NCR
publication, Self-Service Support System Application User Guide (B006-6167).

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Communications Configuration
If you intend to use communications, then you must configure the software and hardware.
The procedure for configuring your ATM is described in the NCR publication, APTRA
Communications Feature User’s Guide (B006-0012).

Note: Before you can start to configure the communications, you must have Self-Service
Support installed on your ATM.

For information on NCR certified communications boards, please contact your local
support representative, or refer to the following NCR Intranet site:
http://www.dundee.ncr.com/INFOPROD/Software&Services.htm

System Initialization
After completing the installation and configuration of the ATM, refer to publication,
Self-Service Support, System Application User Guide (B006-6167), for details of system
initialization.
The user guide is updated frequently, therefore it is recommended that you check on the
following NCR Intranet site to ensure you have the latest version. If you are unable to get
access to the NCR Intranet, contact your local support representative for help.
http://www.dundee.ncr.com/INFOPROD/Software&Services.htm

Tools Required for Installation

When installing your ATM it is recommended that you have the following items available:
 Pincers/claw hammer to remove staples/nails from around the pallet
 Scissors
 Small flat blade screwdriver
 Flat blade screwdriver with 175 mm (7 in.) long blade
 Small cross head screwdriver
 Pozi drive screwdriver
 To fit security enclosure fixing bolts:
 UL 291 24 hour level 1 and CEN-L enclosures - 24 mm (15/16 in.) socket wrench
for M16 bolts
 UL 291 Business hours enclosure - 19 mm (3/4 in.) socket wrench for M12 bolts
 17 mm (11/16 in.) ring/open-ended combination spanner or socket
 Lifting/moving device with a toe plate of suitable length and width to fit under the
ATM when on a pallet
 Packing to protect the exterior of the ATM while on lifting/moving device
 Hex nut driver set (including M3 and M4 sizes).

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Moving the ATM

Move the ATM to its approximate installation site using a suitable lifting device. To avoid
damage to the ATM and the premises, the ATM should be moved with its packaging
intact.
Details of the ATM dimensions, weights, packaging dimensions and clearances required
for moving the ATM in a confined space can be found in the publication, NCR SelfServ
22e ATM Site Preparation (B006-6902).

WARNING

Only qualified persons, trained in the moving of heavy items

and using suitable equipment as required by local health and
safety laws, should attempt to move the ATM. Unqualified
persons trying to move the ATM risk severe injury.

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PREPARING THE ATM FOR INSTALLATION

Removing the External Packaging

Before removing the external packaging, examine it for signs of damage which may have
occurred during transit. Examine the tape covering the clips to ensure it has not been
tampered with. Make a note of any external damage for inclusion in a damage report. See
Installation Report Form for more details.
When the ATM is approximately in its final position for installation, remove the external
packaging as follows:

Note: Take care not to damage the ATM when removing the packaging.

1. Remove the staples holding the lid to the carton.

2. Remove the lid.
3. Remove the tape covering all the clips.
4. Remove the clips from both sides of the carton by turning the inner part of each of the
clips from the ‘closed’ position to the ‘open’ position, then pull out the clips.

Open
Closed

5. Lever out the staples from the base of the carton and remove them.
6. Lift the carton walls away from the pallet.
7. If a SEET bag is fitted, remove any accessory cartons from the outside of the bag,
carefully cutting the strapping or tape as necessary. Cut the sealed SEET bag around
the bottom, then remove from the ATM.
8. Remove any other accessory cartons, by carefully cutting any strapping or tape, then
removing the edge guard.
9. If fitted, carefully remove the plastic bag covering the ATM.

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NCR SelfServ 22e ATM Installation Guide

10. Carefully remove the tape securing the plastic accessories bag to the ATM. Remove
the following items from the plastic bag:
 ATM keys
 Airmail envelope and Contactless Card Reader (CCR) label
 Plastic bag containing screws and tools.
11. Remove all pieces of tape from around the exterior of the ATM.

Inspecting the ATM for Damage

After unpacking the ATM, inspect it for any signs of damage.
If the ATM is damaged, a report should be made in accordance with the following
procedures:
 Report the product as damaged on the carrier’s Bill of Lading and/or delivery receipt
providing detailed information of the damage, such as:
 Shortage
 Water damage
 Pilferage
 Other
 Contact the responsible Customer Delivery Partner (CDP), Delivery Coordinator
(DC), or Implementation Coordinator (IC) to report the damage.
 Forward a copy of the delivery receipt and/or Bill of Lading to the responsible CDP,
DC, IC, and In-Country Freight Claim Representative or Freight Claim Region
Coordinator.

Installation Report Form

The Installation Report Form delivered with the ATM must always be completed and
returned. Make sure that you report any problems in the following areas:
 Malfunction of the ATM or any of its devices
 Internal or external defects arising as a result of handling or transit damage
Missing or damaged accessories. All the accessories should be fitted to the appropriate
feature inside the ATM.

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Removing the ATM from its Pallet

To remove the ATM from its pallet, you will require a pair of lifting trolleys. Proceed as
follows:
1. From the under-side of the pallet, use a 17 mm (11/16 in.) spanner and socket or
socket wrench to loosen the four bolts extending through to the bottom of the ATM.
2. Remove the four ‘C’ washers, then remove the four bolts and sleeves.
3. Position the lifting trolleys on either side of the pallet and insert the toes of the trolleys
under the ATM.
4. Strap the trolleys to the ATM, inserting packing where necessary to protect the
ATM’s paintwork and to stop the ATM from moving.

Note: An extended toeplate may be required.

5. Pump up both trolleys to lift the ATM clear of the pallet then slide the pallet out from
under the ATM.

WARNING

Support blocks must always be used when the ATM is supported

by a lifting device and work is to be done under the ATM.

6. Move the ATM to the installation site.

7. Carefully remove the ATM from the trolleys.

CAUTION
When moving the ATM, do not tilt or apply force to the top-box as
this may damage the ATM. Any force should be applied to the lower
cabinet.

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NCR SelfServ 22e ATM Installation Guide

OPENING AND CLOSING THE ATM

Top-box
To open the top-box, insert the key into the lock at the top of the top box. Unlock and
lower the facia.

To close the top-box, raise the facia until it clicks into place. Ensure that the facia is firmly
latched and remove the key from the lock.

Security Enclosure
To access the security enclosure, unlock and open the lower panel if fitted (front access
ATMs only), then unlock the security enclosure.

The type of locks on the security enclosure will depend on the configuration of your
particular ATM. Refer to Security Enclosure Locks Operator Guide (B006-6431) for
details of how to unlock and lock the security enclosure.

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INSTALLING THE ATM

Positioning the ATM

Using lifting trolleys, move the ATM onto the floor so that the holes in the base of the
security enclosure line up with the fixing holes in the floor.

WARNING

Do not pull the module tray and the security enclosure modules
out at the same time until the ATM is bolted to the floor.

Bolting the ATM to the Floor

The floor must be prepared, and securing bolt holes drilled, prior to the final siting of the
terminal as detailed in the publication, NCR SelfServ 22, 22e, 25, 26, 28, 31, 36 ATMs Site
Preparation Requirements (B006-6669).
To bolt the ATM to the floor proceed as follows:
1. Unlock and open the lower panel if fitted (front access only), and the security
enclosure.
2. Locate the four holes in the base of the security enclosure. Position the washers, insert
the four bolts, (as specified in the Site Preparation Requirements document), through
the holes and secure the ATM to the floor.
3. Close and lock the security enclosure.

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NCR SelfServ 22e ATM Installation Guide

Connecting the Cables

The cables used to make connections to the ATM must conform to the cable specifications
and details of preparation provided in the publication, NCR SelfServ 22, 22e, 25, 26, 28, 31,
36 ATMs Site Preparation Requirements (B006-6669).

Note 1: It is the responsibility of the customer to assure that all site preparations are
complete and in compliance with NCR specifications and requirements and with all
national, state or local electrical codes, telephone and telegraph regulations and laws.

Note 2: The SelfServ 22e does not have a power disconnect device (on/off switch).
Before installation, make sure that there is an easily accessible, switchable, mains socket
to allow safe isolation from the power supply, resetting and power cycling of the ATM.

CAUTION

If an alarm is to be fitted, the cable must be grounded by means of a

‘P’ clamp found in the accessories bag to ensure that the ATM meets
EMC requirements.

To connect the cables to your ATM, proceed as follows:

Power Cable
1. Unlock and open the lower panel (if fitted) and the ATM’s security enclosure.
2. Insert the end of the power cable through the cable entry hole situated at the rear of the
security enclosure.
3. Plug the power cable into the socket on the AC inlet connector.

Rear Access Front Access

Note: The power cable and the accessories bag can be found taped to the PC module
chassis.

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All Other Cables

1. Unlock and open the lower panel (if fitted) and the ATM’s security enclosure.
2. Check that the ATM is disconnected from the mains.
3. Pull out the media dispenser, until its slides are fully extended.
4. Insert the ends of the cables through the cable entry hole situated at the rear of the
security enclosure.
5. CEN-L and UL 24 hour level 1 enclosures only:
If an alarm is to be fitted, the cable must be grounded before being connected. Fit an
appropriate P-clamp (dependent on the diameter of the cable), around the stripped
section of cable and attach it to the raised form on the alarm bracket using an M4 nut.

Note 1: If the cable has not been stripped, refer to the instructions in the publication,
NCR SelfServ 22, 22e, 25, 26, 28, 31, 36 ATMs Site Preparation Requirements
(B006-6669).

P Clamp

M4 nut

Note 2: The above illustration shows the alarm bracket for the Front Access ATM.

To connect the Modem and Ethernet cables to the PC module, proceed as follows:
6. Pull sufficient length of the cables to allow them to be fed up through the security
enclosure and into the top-box.
7. Route the cables up the rear of security enclosure wall, through the hole in the top of
the security enclosure and into the top-box.

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NCR SelfServ 22e ATM Installation Guide

8. Encase the cables between the metal edge of the module tray and the side of the top-
box to ensure there is no contact with product harnessing. Then, enclose the cables
within the plastic clip as shown below before connecting the cable ends to the
appropriate ports on the PC core module.

Clip

9. Ensure that there are no loose cables, that the facia is free to open and that all modules
are free to rack in and out. If necessary either cut the cables to the required length, or
secure them inside the ATM using the cable ties provided in the accessories bag.
10. Close and lock the security enclosure and lower panel if fitted, (front access ATMs
only).

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REMOVING THE INTERNAL PACKAGING

This section describes how to remove the internal packaging from all modules. Ignore
those steps which apply to modules not configured in the ATM.

Note: The amounts and types of packing may be subject to change without notice.

Module Location
The following illustration shows the locations of the modules which the ATM can contain.

Card Reader
Receipt Printer

Journal Printer

Media Dispenser

Open the ATM as described in the section Opening and Closing the ATM then remove the
packaging from the following areas:

Top-box
Remove the following:
 Foam and tape from the customer screen (front access ATMs) or the operator panel
(rear access ATMs)
 Envelope containing keys from the module tray
 Card Reader - tape from across the card capture bin latch

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NCR SelfServ 22e ATM Installation Guide

 PC core - M4 x 6 shipping screw

Shipping Screw

 Journal printer
 tape from across the paper roll and around the plunger
 M4 x 10 shipping screw.

Shipping Screw

 Receipt printer
 tape from across the paper roll and around the plunger
 remove and discard the shipping screw.

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 NCR SelfServ 22e ATM Installation Guide

Security Enclosure
Remove the tape from the security enclosure lock.

Media Dispenser
The packaging below may vary depending on configuration.
Remove the following:
 tape from the purge and cassette bin latches
 power cord from inside the top cassette or from the rear of the dispenser
 configuration kit from inside each cassette if supplied
 tape and foam blocks, from the front of the dispenser, or from the back of the security
enclosure door
 foam blocks from the sides of the dispenser and the security enclosure wall
 wooden and/or foam blocks where fitted - check underneath the dispenser and the
security enclosure floor (4 high dispenser only).

Examples of packaging

wooden block

4 high dispenser 2 high dispenser

All Other Modules and Areas

Remove any tape from the connectors where applicable.

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NCR SelfServ 22e ATM Installation Guide

FITTING DECALS

Fitting the Contactless Card Reader (CCR) Label

To fit the CCR label on the cash exit, proceed as follows:
1. Locate the label as shown below.

49 mm
(1.93 in.)

26 mm (1.02 in.)

2. Remove the sticky backing and stick the label into place.

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CLEANING

Cleaning Materials
Cleaning materials are available from NCR Systemedia. Refer to the NCR publication
Consumable Items for Self Service, B006-4992 for contact and ordering details. You will
need the following items:
 General surface cleaner
 Lint free cloth.

Facia and Exterior Panels

Clean the surfaces of the facia and exterior panels, using a lint-free cloth, dampened with
either a general surface cleaner or a dilute detergent solution (washing up liquid and warm
water). Then wipe the surfaces over again with a dry, lint-free cloth.
The covers of the barcode reader, biometric fingerprint reader and cameras can be cleaned
in the same way.
Paint, grease or dirt can be removed from all surfaces except the keyboard by a light
application of cotton wadding dampened with either isopropyl alcohol or ethyl alcohol.
The surfaces should then be cleaned as normal. Do not clean keyboards vandalized by
paint: keyboards should be replaced.

CAUTION

Do not scrape ATM surfaces with scouring pads, razor blades or

similar implements.
Do not clean the ATM with a water hose, powered or otherwise.
Do not use an abrasive, acid, alkaline or chlorinated cleaner, nor any
of the following cleaning agents: benzene, petrol, acetone, carbon
tetrachloride, paint stripper of any kind.

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REVISION RECORD
Date Revision Page Description of Change
April 2010 A Back Add Revision record
October 2010 B Various Updated for Rear Access
April 2012 C 6 & 16 Addition of CCR label
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clarity or usability to:
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