Training Workbook

Chapter 1:
Introduction to Sabre

Edition 1.0
© 2015 Sabre Inc. All rights reserved

This documentation is the confidential and proprietary

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TABLE OF CONTENTS
Objectives ................................................................................................................................... 3
Overview ..................................................................................................................................... 3
Introduction to Sabre .................................................................................................................... 4
Travel Industry Terminology ..................................................................................................... .. 5
Access Sabre Red Workspace…………………………………………………………………………... 5 – 6
Sabre Keyboard …………………………………………………………………………………………… 7 – 8
Sabre Printer Designation ………………………………………………………………………………… 8 – 9
Sign-in ………………………………………………………………………………………………………. 9
Sign-out …………………………………………………………………………………………………….. 10
Encode Function ………………………………………………………………………………………….. 10 – 11
Decode Function ………………………………………………………………………………………….. 11
Point & Click: Encode / Decode …………………………………………………………………………. 12
Knowledge Check ………………………………………………………………………………………… 13
Appendices
Appendix 1: The Phonetic Alphabet ....................................................................................... 15
Appendix 2: Airline Designation Codes ………………………………………………………………15
Appendix 3: Major City / Airport Codes ………………………………………………………………16

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OBJECTIVES
Upon completion of this chapter, you will be able to:

• Know the history of Sabre

• Differentiate the terms GDS and CRS
• Learn the travel industry terminologies
• Identify the specific keys on the Sabre keyboard and describe its function
• Access Sabre Red Workspace (SRW) and know its features
• Sign in and out of the Sabre system
• Apply the Encode and Decode function for airlines and cities

OVERVIEW

The introduction to Sabre Basic Reservations course is designed for new travel consultants who have basic
travel industry knowledge with limited or no experience using the Sabre computer reservation system.

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 OBJECTIVE

INTRODUCTION TO S ABR E

Sabre is the leading provider of technology, distribution and marketing services for the travel industry and
has been voted the world’s number one global distribution system for the twelfth consecutive year in the
2005 World Travel Awards. There are over 68,000 agencies around the world connected to the Sabre
system.
The Sabre system was developed by American Airlines for Travel Agents in the 1960’s and is now the
world’s largest non-government computer system. It is also the largest database of travel and tourism
information.

Sabre’s Database
The Sabre database stores a range of information, much of which is provided directly by vendors, such as
airlines, hotels, car and insurance companies. Information stored in Sabre includes:
 800 airline schedules
 Ability to shop and book 400 airlines globally
 986,000 city pairs
 87+ million published fares
 1 billion+ fare constructions
 100,000 hotel properties
 25 rental car companies
 13 Cruise Lines
 200 Tour Operators
 50 Rail Carriers
 80,000 transactions per second (at peak)
 100,000+ agency computers accessing Sabre travel content globally at any time
 Present in more than 85 countries and 15 languages
 Automated Reference System

Sabre Travel Network Philippines

 Sabre Philippines has more than 2,000 agency subscribers in Luzon, Visayas and Mindanao regions

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TRAVEL INDUSTRY TERM INOLOGY

The following terms are universal to the travel industry and will be used throughout your Sabre course.

Computerised Reservation System (CRS) A computer network through which travel

information is viewed and booked by the airlines
for inventory control

Global Distribution System (GDS) A central computer database which houses and/or
provides access to multiple airline, accommodation
and hotel inventories, enabling you to book flights,
rooms and/or cars, insurance or rail directly with
the vendor

Sabre Red Workspace (SRW) A point-of-sale solution that provides agents and
suppliers with all the travel information to manage
agency operations easily

Agent sign-in code A four-digit code used to access the Sabre Red
Workspace

Sign-out Set the Sabre Red Workspace to inactive mode

Function Identifier A unique code representing the name of the

function

ACCESS S ABRE RED WORKSP ACE

 Step 1: From the window screen, agents have to point and click the Sabre Workspace icon to
launch the log-in portal
 Step 2: The log-in box will launch after the icon is clicked.

Embedded
agent log-in ID
Password

Agency Pseudo
City Code (PCC)

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  Step 3: After step 2, the Sabre Red Workspace will be launched. Here are the parts of the SRW:

1
2
3

1 – Menu Area The Menu area contains standard menu

categories such as File, Edit, View, Tools, Window
and Help

2 – Application Launcher Area Contains Favorites, Tools, Community and Admin

3 – Toolbar Contains the Graphical View (another way to

create a PNR in Sabre), New Sabre Area (allows
you to access up to 6 work areas which will be
launched in separate tabs), Full/Split (set your
emulator on a single or split screens)

4 – Sabre Work Area (Emulator) Screen with blue background where you type in
the host commands and view the system
responses

5 – Application Side Area Contains Agent Notification (lower right hand

corner) where information and operational
notification messages will appear once SRW is
opened on your desktop. Always check the Unread
Notification indicator (beside the two computer
images) for updates

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 6 – LNIATA Address (Notification Area) Contains the terminal or set address of the
computer. It must be unique for each terminal

S ABRE KEYBO ARD

There are some important keys that you need to remember when you are using the Sabre system. These
keys are combined with other letters and numbers to communicate with Sabre and are known as Function
Identifiers. When a command is entered correctly, Sabre will interpret the message and provide a
response. Sample of the special keys are:

F1 to F12 keys Important entries such as printer designation and

agency contact details are configured in these
keys

1 key Function identifier for AVAILABILITY

e.g. 123OCTMNLHKG

2 key Function identifier for FLIFO

e.g. 2CX900/23OCT

3 key Function identifier for GENERAL FACTS

e.g. 3OSI PR CTCE JOHN..CHO//YAHOO.COM

4 key Function identifier for AA FACTS

e.g. 4DOCS/DB/22NOV72/F/JANNA/RAMIREZ

5 key Function identifier for REMARKS FIELD

e.g. 5WT–H2M8/ON

6 key Function identifier for RECEIVE FROM FIELD

e.g. 6MARK/MANUEL

7 key Function identifier for TICKETING DEADLINE

e.g. 7TAW23OCT/

9 key Function identifier of PHONE FIELD

e.g. 9042-7112233–H

0 key Function identifier for SELL/BOOK SEGMENT

e.g. 02Y1* (sell 2 seats, Y class, line 1, * if there is
connecting flight)

Dash (–) key Function identifier for NAME FIELD

–WEBER/GREGGMR

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 Plus/Equal key Equivalent to Asterisk (*) symbol which is used to
DISPLAY an information

Open Bracket key Equivalent to Change (¤) symbol which is used to

CHANGE, DELETE or CALCULATE information

Apostrophe/Quote key Equivalent to Cross of Lorraine (¥) symbol which is

used as a separator or addition sign

Backslash key Equivalent to End–Item (§) symbol which is used

to STRING MULTIPLE SABRE ENTRIES together

Forward slash/Question Mark key This is used as IAS (Insert After Segment) to
rearrange segment numbers
e.g. /0/2 (insert after segment 0, insert segment 2)

Period/Close Bracket key This is used to change or update the segment

status
e.g. .2HK (Change segment 2 to HK status)

Comma This is used to increase or decrease the number in

party (cannot be used after a PNR is saved)

ESC This is used when Kbdlocked is experienced to

refresh Sabre connection

ALT and key combination To recall the commands you have entered in the
Sabre emulator

CTRL and Backspace key combination To clear the screens of all work areas

ALT and Backspace combination To clear the screen of a specific work area

S ABRE PRINTER DESIGN ATION

Agents are expected to assign the document printer before printing either a hardcopy document or a
detailed itinerary document.

PRINT HARCOPY DOCUMENT FORMAT ENTRY SAMPLE ENTRY

Step 1: Assign HARDCOPY PTR/printer address PTR/B2D2F2 or press F2

printer

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 PRINT DETAILED ITINERARY FORMAT ENTRY SAMPLE ENTRY

Step 1: Assign INVOICE printer DSIV<printer address> DSIVB2D2F2 or press F2

Step 2: Print the document DIT<Cross of DIT¥DPI¥R

Lorraine>DPI<Cross of
Lorraine>R

Step 2: Print the document PTR<asterisk>A PTR*A

SIGN–IN

The first thing a travel agent should do is to sign-in to the Sabre emulator.
 SI is the function identifier to sign-in

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Sign-in to one work area SI<4-digit code> SI2372

Sign-in to 6 work areas SI*<4-digit code> SI*2372

 Immediately add the passcode

AGENT SIGN IN

CURRENT PASSCODE•Ž< >• ID <006110> CTY <W864 >

DUTY CODE <.> AREA <A> NEW PASSCODE Ž< >•

 Passcode must be unique with minimum 7 up to maximum 8 alpha-numeric characters

 Agents are required to change the passcode every 90 days. A system reminder will appear before
the 90th day.
 Agency Pseudo City Code (PCC) will be displayed after sign-in. The PCC is
a unique 4–character Sabre Agency Identification security code.

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SIGN–OUT

The terminal should be signed out after use to give others a chance to sign-in using their own code.

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Sign-out to one work area SO SO

Sign-out to all work areas SO<asterisk> SO*

 Auto-sign out if the system is idle for 60 minutes

 FIN (finish) or IG (ignore) before you sign-out

ENCODE FUNCTION

This function is used to convert a city, airport or airline name into a code. The code is important when
searching for the available flights in Sabre.

 W/– is the function identifier to encode

TRAVEL INDUSTRY TERMINOLOGY

City Code The three-letter code used to identify major cities

with commercial airports
e.g. SYD – city code of Sydney, Australia
Airline Code The two-character code used in place of the
airline name
e.g. AA – airline code of American Airlines

Airport Code The three-letter code used to identify each

commercial airport worldwide
e.g. JFK – airport code for John F. Kennedy in
New York

Equipment The type of aircraft being used for the flight

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FUNCTION FORMAT ENTRY SAMPLE ENTRY

Encode a city name W/–CC<complete city name> W/–CCMONTE CARLO

Encode an airline name W/–AL<airline name> W/–ALKOREAN AIR

Encode an airport name W/–AP<airport name> W/–APLAGUARDIA

DECODE FUNCTION
This function is used to translate a city, airport or airline code into a name.

 W/* is the function identifier to decode

FUNCTION FORMAT ENTRY SAMPLE ENTRY

Decode a city, airline, airport or W/*<code> W/*DOG

airline numeric code
W/*JR
W/*MIA
W/*023

Decode an equipment code W/EQ<asterisk><code> W/EQ*744

ENCODE / DECODE COUN RTY OR STATE

Encode or decode a country HCCC/SERBIA

HCCC/GN

Encode or decode a state HCCWYOMING

HCCMD

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ENCODE / DECODE
Alternatively, agents may use the point and click system to perform encode or decode function.

Step 1: From the HELPER APPS, click the ENCODE/DECODE button

Step 2: Select from the list of categories

Step 3: Tick the Encode or Decode button

Step 4: Type the name (encode) or code (decode) in the text search box

Result:

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KNOWLEDGE CHECK
1. What are the three letter codes for the following cities or airport?

Brazzaville __________ Kigali __________ Newark __________

Hobart __________ Orly __________ Denpasar __________

Astana __________ Djibouti __________ Antananarivo _______

Skopje __________ Manduku __________ Stansted _________

2. What are the codes or names of the following airlines?

MX _____________________ Etihad Airways __________ Fiji Airways ____________

HA _____________________ Air Niugini __________ Spirit Airlines ____________

MU _____________________ Air Serbia __________ GMG Airlines ____________

3. What are the codes or names of the following countries/states?

New Hampshire __________ Vermont __________ MS __________

CX __________ PR __________ KE __________

Burkina Faso __________ Zambia __________ Australia __________

4. Label the following special keys or symbols:

E.g. * Answer: Display ESC Answer:

9 Answer: ¤ Answer:
6 Answer: 3 Answer:
1 Answer: , (comma) Answer:

0 Answer: . (period) Answer:

 Answer: ALT  Answer:

7 Answer: / (slash) Answer:
¥ Answer: 5 Answer:

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Appendices

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APPENDIX NO.1 – THE PHONETIC ALPH ABE T

A Alpha J Juliet / Jack S Sierra

B Bravo K Kilo T Tango
C Charlie L Lima U Uniform
D Delta M Mama / Mike V Victor
E Echo N Nancy / November W Whisky
F Foxtrot / Father O Oscar X X-ray
G Golf / Gold P Papa Y Yankee
H Hotel Q Queen / Quebec Z Zebra
I India R Romeo

APPENDIX NO.2 – AIRLINE DESIGNATION CODE

AA American Airlines (001) EY Etihad Airways (607) MS Egyptair (077)

AC Air Canada (014) GA Garuda Indonesia (126) NH All Nippon Airways (205)
AF Air France (057) GF Gulf Air (072) NX Air Macau (675)
AI Air India (098) IB Iberia (075) OZ Asiana Airlines (988)
AZ Alitalia (055) JL Japan Ailrines (131) PK Pakista Airlines (214)
BA British Airways (125) KA DragonAir (043) PR Philippine Airlines (079)
BG Biman Bangladesh (997) KE Korean Air (180) PX Air Nuigini (656)
BI Royal Brunei Airlines (672) KL KLM Royal Dutch (074) QF Qantas Airways (081)
BR EVA Airways (695) KU Kuwait Airways (229) SK Scandinavian (117)
CA Air China (999) LH Lufthansa (220) SQ Singapore Airlines (618)
CI China Airlines (297) LO LOT Polish Airlines (080) SV Saudia Airlines (065)
CX Cathay Pacific Airways LY El Al Israel Airlines (114) TG Thai Airways (217)
(160)
DL Delta Air Lines (006) MH Malaysia Airlines (232) UA United Airlines (016)
EK Emirates (176) MI Silkair (629) VN Vietnam Airlines (738)

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APPENDIX NO.3 – M AJOR CITY / AIRPORT CODES

ALG Algiers EZE Buenos Aires CBR Canberra

ADL Adelaide ASP Alice Springs BNE Brisbane
CNS Cairns DRW Darwin HBA Hobart
MEL Melbourne PER Perth SYD Sydney
PMI Palma De Mallorca DAC Dhaka CGP Chittagong
MSQ Mensk BRU Brussels ANR Antwerp
CBB Cochambamba SOF Sofia OUA Ouagadougou

RGN Yangon PNH Phnom Penh YOW Ottawa

YYC Calgary YEG Edmonton YYZ Toronto
YVR Vancouver YWG Winnipeg GCM Grand Cayman
SCL Santiago PEK Beijing CAN Guangzhou
KHH Kaohsiung BOG Bogota IEV Kiev
SJO San Jose PRG Prague NLO Kinshasa
UIO Quito ADD Addis Ababa NAN Nadi
NCE Nice CGN Cologne DUS Dusseldorf
GUM Agana KEF Reykjavik MAA Chennai
DUB Dublin TLV Tel Aviv FCO Rome
MIL Milan FUK Fukuoka OKA Okinawa
OSA Osaka AMM Amman ALA Almaty

PUS Busan KWI Kuwait LUX Luxembourg

MFM Macau KCH Kuching PEN Penang
RGN Yangon MNI Plymouth ULN Ulaanbaatar

WLG Wellington CHC Christchurch OSL Oslo

MCT Muscat KHI Karachi LHE Lahore
PTY Panama POM Port Moresby LAE Lae

LIM Lima WAW Warsaw LIS Lisbon

DOH Doha BUH Bucharest DME Moscow Domodedovo

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RUH Riyadh DMM Dammam JED Jeddah
BEG Belgrade BTS Bratislava LJU Ljubjana
HIR Honiara ARN Stockholm DAR Dar Es Salaam
IST Istanbul EBB Entebbe AUH Abu Dhabi
GLA Glasgow ATL Atlanta DFW Dallas Fort Worth TX
EWR Newark NJ LGA LaGuardia NY HOU Houston Hobby TX
JAX Jacksonville FL CHI Chicago BWI Baltimore MD

WAS Washington DC GDL Guadalajara MX SEA Seattle Tacoma WA

CYS Cheyenne WY MSP Minneapolis MN DEN Denver CO
PHX Phoenix AZ BOS Boston MA MPV Montpelier VT
MGM Montgomery AL PVD Providence RI BDL Hartford Springfield CT
STL St. Louis Intl. MO MSN Madison WI LIT Little Rock AR
LNK Lincoln NE MNL Manila DGT Dumaguete
PPS Puerto Princesa BCD Bacolod CGY Cagayan De Oro
GES General Santos ZAM Zamboaga MPH Caticlan
TAG Tagbilaran BAG Baguio CEB Cebu

ILO Iloilo LGP Legaspi TAC Tacloban

RXS Roxas WNP Naga DVO Davao
CBO Cotabato DPL Dipolog CGM Camiguin

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