This document contains a review quiz with 20 multiple choice and true/false questions about decision making concepts from Chapter 12. The questions cover topics like structured vs unstructured decisions, the stages of Simon's decision making model, Mintzberg's managerial roles, and key elements of business intelligence systems.
This document contains a review quiz with 20 multiple choice and true/false questions about decision making concepts from Chapter 12. The questions cover topics like structured vs unstructured decisions, the stages of Simon's decision making model, Mintzberg's managerial roles, and key elements of business intelligence systems.
This document contains a review quiz with 20 multiple choice and true/false questions about decision making concepts from Chapter 12. The questions cover topics like structured vs unstructured decisions, the stages of Simon's decision making model, Mintzberg's managerial roles, and key elements of business intelligence systems.
This document contains a review quiz with 20 multiple choice and true/false questions about decision making concepts from Chapter 12. The questions cover topics like structured vs unstructured decisions, the stages of Simon's decision making model, Mintzberg's managerial roles, and key elements of business intelligence systems.
1) A structured decision can be made by following a well-defined set of procedures. No
"feel" or intuition is necessary.
2) Middle management face primarily unstructured decisions.
3) Improving the quality of high-value decision making by an executive will save an
organization far more money than improving the quality of lesser-value decisions made at a lower level.
4) The intelligence phase of decision making consists of discovering, identifying, and
understanding the problems occurring in the organization.
5) The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.
Multiple Choices questions:
6) Which of the following statements best describes the business value of improved decision making? A) Improved decision making creates better products. B) Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values. C) Improved decision making enables senior executives to more accurately foresee future financial trends. D) Improved decision making strengthens customer and supplier intimacy, which reduces costs.
7) The type of decision that can made by following a definite procedure is called a(n) ________ decision. A) structured B) unstructured C) semistructured D) procedural
8) Which type of decision is deciding whether to introduce a new product line?
A) structured B) unstructured C) recurring D) nonrecurring
1 9) Simon's description of decision making consists of which four stages? A) planning, financing, implementation, and maintenance B) planning, design, implementation, and maintenance C) intelligence, design, choice, and implementation D) intelligence, design, financing, and implementation
10) Behavioral models of managers find that, from observation, managers
A) perform often fewer than 100 activities a day. B) operate best with standardized, predictable, printed information. C) create a formalized, hierarchic structure of contacts to provide filtered information. D) typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.
11) Mintzberg's classification of managerial roles outlines which three main categories? A) interpersonal, informational, and decisional B) symbolic, decisional, and interpersonal C) symbolic, interpersonal, and technical D) technical, interpersonal, and informational
12) Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? A) All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. B) The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. C) The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. D) All fours steps are performed by humans with the support of high-speed, high-volume DSS and ESS.
13) Which of the following is a disadvantage of high-velocity, automated decision-making
systems? A) inability to handle high volumes of decisions B) inability to handle structured decisions C) inability to handled semi-structured decisions D) inability to control themselves and respond to new environments
14) Business intelligence would be useful for analyzing and decision-making in which of the following situations? A) deciding what marketing techniques are most successful with high-value customers B) identifying the most efficient methods for packing and delivering finished products to destinations C) forecasting the effect on sales given projected future variations in weather and other environmental variables D) all of the above
2 15) Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance. A) CDSS B) MIS C) DSS D) ESS
16) Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? A) managerial users and methods B) organizational environment C) user interface D) data from the business environment
17) GDSS A) are designed to allow meeting attendees to share their thoughts in real-time with their peers. B) support decisions that require knowledge about the geographic distribution of resources. C) are typically used with geographically dispersed attendees. D) implement structured methods for organizing and evaluating ideas.
18) The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. A) digital dashboard B) balanced scorecard C) KPI D) data visualization
19) Which of the following is not one of the five main analytic functionalities of BI systems for helping decision makers understand information and take action? A) production reports B) business case archives C) parameterized reports D) forecasts, scenarios, and models
20) ________ are visual tools for presenting performance data in a BI system. A) Dashboards and scorecards B) Paramaterized reports C) Reports and the drill-down feature D) Scenarios and models
