Scribd
Upload
108 views107 pages

Fix Network Issue Juni Dan Juni 2023

This document contains a log of service requests received by the ICT Operations group between June 1, 2023 and July 21, 2023. It lists the site code, response date and time, group name and type of request for 66 separate entries over the period. The majority of requests were service requests, with a few incidents also logged. Multiple sites recurred frequently including DPKGSQ, JOGJSM, JKTHTW and JOG412.

Uploaded by

Moh Dwi Salindri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
108 views107 pages

Fix Network Issue Juni Dan Juni 2023

This document contains a log of service requests received by the ICT Operations group between June 1, 2023 and July 21, 2023. It lists the site code, response date and time, group name and type of request for 66 separate entries over the period. The majority of requests were service requests, with a few incidents also logged. Multiple sites recurred frequently including DPKGSQ, JOGJSM, JKTHTW and JOG412.

Uploaded by

Moh Dwi Salindri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 107

Site Respond Date-Time Group Type

DPKGSQ 6/1/2023 12:19 ICT Operations SERVICE REQUEST


JOGJSM 6/2/2023 9:30 ICT Operations SERVICE REQUEST
JOG412 6/2/2023 10:46 ICT Operations SERVICE REQUEST
JOGJSM 6/2/2023 11:10 ICT Operations SERVICE REQUEST
DPKGSQ 6/2/2023 14:33 ICT Operations SERVICE REQUEST
JOG412 6/3/2023 11:57 ICT Operations SERVICE REQUEST
JKTHTW 6/4/2023 15:00 ICT Operations SERVICE REQUEST
DPKGSQ 6/5/2023 7:49 ICT Operations SERVICE REQUEST
JOGJSM 6/5/2023 14:29 ICT Operations SERVICE REQUEST
JOG412 6/6/2023 9:10 ICT Operations SERVICE REQUEST
DPKGSQ 6/6/2023 10:04 ICT Operations SERVICE REQUEST
JOGJSM 6/6/2023 16:28 ICT Operations SERVICE REQUEST
JKTHTW 6/7/2023 10:28 ICT Operations SERVICE REQUEST
JKTHTW 6/8/2023 9:56 ICT Operations SERVICE REQUEST
JKTHTW 6/8/2023 12:48 ICT Operations SERVICE REQUEST
JOGJSM 6/9/2023 9:07 ICT Operations SERVICE REQUEST
DPKGSQ 6/9/2023 14:24 ICT Operations SERVICE REQUEST
WFH 6/10/2023 14:06 ICT Operations SERVICE REQUEST
SRGKWI 6/11/2023 12:22 ICT Operations SERVICE REQUEST
JKTHTW 6/11/2023 16:51 ICT Operations SERVICE REQUEST
SRGCNP 6/11/2023 16:55 ICT Operations SERVICE REQUEST
JKTHTW 6/12/2023 9:11 ICT Operations SERVICE REQUEST
JOG412 6/12/2023 17:16 ICT Operations SERVICE REQUEST
SRGCNP 6/13/2023 18:19 ICT Operations SERVICE REQUEST
JKTHTW 6/14/2023 8:50 ICT Operations SERVICE REQUEST
JOG412 6/14/2023 9:10 ICT Operations SERVICE REQUEST
SRGCNP 6/14/2023 23:27 ICT Operations SERVICE REQUEST
SRGCNP 6/15/2023 7:21 ICT Operations SERVICE REQUEST
SRGCNP 6/15/2023 9:27 ICT Operations SERVICE REQUEST
SRGCNP 6/15/2023 10:07 ICT Operations SERVICE REQUEST
JKTHTW 6/15/2023 11:03 ICT Operations SERVICE REQUEST
JOG412 6/15/2023 16:25 ICT Operations SERVICE REQUEST
JOGJSM 6/16/2023 9:15 ICT Operations SERVICE REQUEST
JKTHTW 6/16/2023 15:56 ICT Operations SERVICE REQUEST
JOGJSM 6/16/2023 20:35 ICT Operations SERVICE REQUEST
SRGCNP 6/16/2023 21:19 ICT Operations SERVICE REQUEST
JOGJSM 6/16/2023 21:42 ICT Operations SERVICE REQUEST
SRGCNP 6/17/2023 1:28 ICT Operations SERVICE REQUEST
JKTHTW 6/17/2023 1:43 ICT Operations SERVICE REQUEST
JOGJSM 6/17/2023 7:10 ICT Operations SERVICE REQUEST
JKTHTW 6/17/2023 10:55 ICT Operations SERVICE REQUEST
JOGJSM 6/17/2023 13:30 ICT Operations SERVICE REQUEST
JOGJSM 6/17/2023 13:43 ICT Operations SERVICE REQUEST
DPKGSQ 6/19/2023 8:09 ICT Operations SERVICE REQUEST
JOG412 6/19/2023 9:06 ICT Operations SERVICE REQUEST
JKTHTW 6/19/2023 9:09 ICT Operations SERVICE REQUEST
JOG412 6/19/2023 10:46 ICT Operations SERVICE REQUEST
JOG412 6/19/2023 12:12 ICT Operations SERVICE REQUEST
JOGJSM 6/19/2023 14:12 ICT Operations SERVICE REQUEST
JOG412 6/20/2023 9:30 ICT Operations SERVICE REQUEST
JKTHTW 6/20/2023 10:14 ICT Operations SERVICE REQUEST
JOGJSM 6/21/2023 1:20 ICT Operations SERVICE REQUEST
JOGJSM 6/21/2023 8:20 ICT Operations SERVICE REQUEST
DPKGSQ 6/21/2023 9:34 ICT Operations SERVICE REQUEST
JKTHTW 6/21/2023 9:35 ICT Operations SERVICE REQUEST
SRGKWI 6/22/2023 9:13 ICT Operations SERVICE REQUEST
DPKGSQ 6/22/2023 13:47 ICT Operations SERVICE REQUEST
DPKGSQ 6/22/2023 15:38 ICT Operations SERVICE REQUEST
SRGCNP 6/23/2023 8:46 ICT Operations SERVICE REQUEST
JKTHTW 6/23/2023 9:29 ICT Operations SERVICE REQUEST
JOGJSM 6/23/2023 9:32 ICT Operations SERVICE REQUEST
JOGJSM 6/23/2023 9:46 ICT Operations SERVICE REQUEST
SRGKWI 6/23/2023 9:52 ICT Operations SERVICE REQUEST
JOGJSM 6/23/2023 10:06 ICT Operations SERVICE REQUEST
JKTHTW 6/23/2023 10:48 ICT Operations SERVICE REQUEST
JOG412 6/23/2023 17:02 ICT Operations SERVICE REQUEST
JOGJSM 6/24/2023 17:24 ICT Operations SERVICE REQUEST
JOGJSM 6/24/2023 17:46 ICT Operations SERVICE REQUEST
DPKGSQ 6/25/2023 10:11 ICT Operations SERVICE REQUEST
JOG412 6/25/2023 13:51 ICT Operations SERVICE REQUEST
SRGKWI 6/25/2023 14:32 ICT Operations SERVICE REQUEST
JOGJSM 6/26/2023 7:45 ICT Operations SERVICE REQUEST
DPKGSQ 6/26/2023 8:11 ICT Operations SERVICE REQUEST
JOG412 6/26/2023 9:10 ICT Operations SERVICE REQUEST
JKTHTW 6/26/2023 9:33 ICT Operations SERVICE REQUEST
JOG412 6/26/2023 10:03 ICT Operations SERVICE REQUEST
DPKGSQ 6/26/2023 11:23 Mechanical EngineeringSERVICE REQUEST
JOGJSM 6/26/2023 12:01 ICT Operations SERVICE REQUEST
DPKGSQ 6/26/2023 14:50 ICT Operations SERVICE REQUEST
DPKGSQ 6/27/2023 9:53 ICT Operations SERVICE REQUEST
JKTHTW 6/27/2023 10:08 ICT Operations SERVICE REQUEST
JOGJSM 6/27/2023 11:52 ICT Operations SERVICE REQUEST
JOG412 6/27/2023 12:33 ICT Operations SERVICE REQUEST
JKTHTW 6/27/2023 12:36 ICT Operations SERVICE REQUEST
JKTHTW 6/27/2023 12:36 ICT Operations SERVICE REQUEST
DPKGSQ 6/28/2023 9:48 ICT Operations SERVICE REQUEST
JOG412 6/28/2023 9:49 ICT Operations SERVICE REQUEST
DPKGSQ 6/28/2023 12:36 ICT Operations SERVICE REQUEST
DPKGSQ 6/28/2023 13:38 ICT Operations SERVICE REQUEST
WFH 6/29/2023 7:41 ICT Operations SERVICE REQUEST
JOGJSM 6/29/2023 19:24 ICT Operations SERVICE REQUEST
JOGJSM 6/30/2023 8:48 ICT Operations SERVICE REQUEST
JOG412 6/30/2023 16:06 ICT Operations SERVICE REQUEST
JOG412 6/30/2023 16:23 ICT Operations SERVICE REQUEST
JOG412 6/30/2023 17:29 ICT Operations SERVICE REQUEST
JOGJSM 7/1/2023 8:39 ICT Operations SERVICE REQUEST
SRGKWI 7/1/2023 14:24 ICT Operations SERVICE REQUEST
SRGKWI 6/3/2023 0:21 ICT Operations SERVICE REQUEST
JOG412 7/3/2023 9:22 ICT Operations SERVICE REQUEST
DPKGSQ 7/3/2023 9:52 ICT Operations SERVICE REQUEST
JOG412 7/3/2023 11:49 ICT Operations SERVICE REQUEST
SRGKWI 7/3/2023 11:57 ICT Operations SERVICE REQUEST
KSTUBUN 7/4/2023 9:18 ICT Operations SERVICE REQUEST
KSTUBUN 7/4/2023 9:43 ICT Operations SERVICE REQUEST
SRGKWI 7/4/2023 10:41 ICT Operations SERVICE REQUEST
SRGKWI 7/4/2023 13:45 ICT Operations SERVICE REQUEST
JOG412 7/4/2023 14:17 ICT Operations SERVICE REQUEST
SRGCNP 7/5/2023 9:21 ICT Operations SERVICE REQUEST
SRGCNP 7/5/2023 9:30 ICT Operations SERVICE REQUEST
JKTHTW 7/5/2023 13:51 ICT Operations SERVICE REQUEST
SRGCNP 7/5/2023 15:41 ICT Operations SERVICE REQUEST
JOGJSM 7/6/2023 0:13 ICT Operations SERVICE REQUEST
DPKGSQ 7/6/2023 10:53 ICT Operations SERVICE REQUEST
WFH 7/7/2023 6:51 ICT Operations SERVICE REQUEST
SRGCNP 7/7/2023 18:26 ICT Operations SERVICE REQUEST
JOG412 7/7/2023 20:28 ICT Operations SERVICE REQUEST
SRGCNP 7/9/2023 7:48 ICT Operations INCIDENT
SRGKWI 7/9/2023 9:52 ICT Operations INCIDENT
JKTHTW 7/9/2023 10:50 ICT Operations SERVICE REQUEST
SRGCNP 7/10/2023 7:50 ICT Operations SERVICE REQUEST
JOG412 7/10/2023 8:14 ICT Operations SERVICE REQUEST
JOG412 7/10/2023 9:15 ICT Operations SERVICE REQUEST
JKTHTW 7/10/2023 11:42 ICT Operations SERVICE REQUEST
JOG412 7/10/2023 13:24 ICT Operations SERVICE REQUEST
JKTHTW 7/10/2023 15:27 ICT Operations SERVICE REQUEST
JKTHTW 7/12/2023 13:17 ICT Operations SERVICE REQUEST
SRGCNP 7/12/2023 15:43 ICT Operations SERVICE REQUEST
DPKGSQ 7/13/2023 9:01 ICT Operations SERVICE REQUEST
JKTHTW 7/13/2023 9:41 ICT Operations SERVICE REQUEST
JOGJSM 7/13/2023 9:57 ICT Operations SERVICE REQUEST
JKTHTW 7/13/2023 15:44 ICT Operations SERVICE REQUEST
JOGJSM 7/13/2023 16:00 ICT Operations SERVICE REQUEST
DPKGSQ 7/14/2023 8:36 ICT Operations SERVICE REQUEST
SRGKWI 7/14/2023 9:55 ICT Operations SERVICE REQUEST
JOGJSM 7/15/2023 7:55 ICT Operations SERVICE REQUEST
JKTHTW 7/15/2023 11:55 ICT Operations SERVICE REQUEST
JKTHTW 7/17/2023 9:50 ICT Operations SERVICE REQUEST
SRGKWI 7/17/2023 12:29 ICT Operations SERVICE REQUEST
SRGKWI 7/17/2023 12:38 ICT Operations SERVICE REQUEST
JKTHTW 7/18/2023 9:15 ICT Operations SERVICE REQUEST
SRGCNP 7/18/2023 10:53 ICT Operations SERVICE REQUEST
JKTHTW 7/18/2023 14:15 ICT Operations SERVICE REQUEST
JOG412 7/18/2023 17:29 ICT Operations SERVICE REQUEST
JOGJSM 7/19/2023 4:45 ICT Operations SERVICE REQUEST
WFH 7/19/2023 7:42 ICT Operations SERVICE REQUEST
KSTUBUN 7/19/2023 8:15 ICT Operations SERVICE REQUEST
JOGJSM 7/19/2023 9:36 ICT Operations INCIDENT
JOGJSM 7/19/2023 9:36 ICT Operations INCIDENT
JKTHTW 7/20/2023 9:27 ICT Operations SERVICE REQUEST
JKTHTW 7/20/2023 9:24 ICT Operations SERVICE REQUEST
JOGJSM 7/20/2023 12:22 ICT Operations SERVICE REQUEST
SRGKWI 7/20/2023 15:41 ICT Operations SERVICE REQUEST
JOGJSM 7/20/2023 15:47 ICT Operations SERVICE REQUEST
JOGJSM 7/20/2023 13:16 ICT Operations SERVICE REQUEST
JKTHTW 7/20/2023 19:52 ICT Operations SERVICE REQUEST
JOG412 7/20/2023 22:37 ICT Operations SERVICE REQUEST
JOGJSM 7/21/2023 7:58 ICT Operations SERVICE REQUEST
JOGJSM 7/21/2023 10:06 ICT Operations SERVICE REQUEST
SRGKWI 7/21/2023 10:32 ICT Operations SERVICE REQUEST
JOGJSM 7/21/2023 10:06 ICT Operations SERVICE REQUEST
JKTHTW 7/21/2023 13:14 ICT Operations SERVICE REQUEST
JKTHTW 7/22/2023 15:16 ICT Operations SERVICE REQUEST
SRGKWI 7/23/2023 16:26 ICT Operations SERVICE REQUEST
WFH 7/23/2023 18:48 ICT Operations SERVICE REQUEST
JOG412 7/24/2023 9:03 ICT Operations SERVICE REQUEST
JOG412 7/24/2023 9:21 ICT Operations SERVICE REQUEST
SRGKWI 7/24/2023 10:17 ICT Operations SERVICE REQUEST
JOG412 7/24/2023 9:31 ICT Operations SERVICE REQUEST
JKTHTW 7/24/2023 12:05 ICT Operations SERVICE REQUEST
JOGJSM 7/24/2023 13:33 ICT Operations SERVICE REQUEST
SRGKWI 7/24/2023 11:54 ICT Operations SERVICE REQUEST
JKTHTW 7/24/2023 14:16 ICT Operations SERVICE REQUEST
DPKGSQ 7/24/2023 15:09 ICT Operations SERVICE REQUEST
JOG412 7/24/2023 17:02 ICT Operations SERVICE REQUEST
JOGJSM 7/24/2023 18:34 ICT Operations SERVICE REQUEST
JKTHTW 7/25/2023 9:56 ICT Operations SERVICE REQUEST
DPKGSQ 7/25/2023 13:34 ICT Operations SERVICE REQUEST
JOGJSM 7/25/2023 23:42 ICT Operations SERVICE REQUEST
JOGJSM 7/26/2023 14:05 ICT Operations SERVICE REQUEST
JOG412 7/26/2023 16:49 ICT Operations SERVICE REQUEST
JOGJSM 7/27/2023 3:53 ICT Operations SERVICE REQUEST
DPKGSQ 7/27/2023 10:11 ICT Operations SERVICE REQUEST
JKTHTW 7/27/2023 10:44 ICT Operations SERVICE REQUEST
SRGKWI 7/27/2023 14:06 ICT Operations SERVICE REQUEST
JKTHTW 7/27/2023 14:09 ICT Operations SERVICE REQUEST
JOGJSM 7/27/2023 15:08 ICT Operations SERVICE REQUEST
JOG412 7/28/2023 13:41 ICT Operations SERVICE REQUEST
DPKGSQ 7/28/2023 17:23 ICT Operations SERVICE REQUEST
KSTUBUN 7/29/2023 6:54 ICT Operations SERVICE REQUEST
JOG412 7/29/2023 9:27 ICT Operations SERVICE REQUEST
Category Sub-Category Play Maker Service Desk
Network Knowledge Issue 5 FANDI AKHMAD OLGA PUTRIYANI
Network LAN FANDI AKHMAD VHELIA YODYANA
Network Open Access FANDI AKHMAD VHELIA YODYANA
Network Time Out FANDI AKHMAD VHELIA YODYANA
Network Web Can't Access FANDI AKHMAD OLGA PUTRIYANI
Network LAN OLGA PUTRIYANI DIKNA ANDREANA
Network Knowledge Issue 5 OLGA PUTRIYANI GAMA GEMILANG
Network LAN ANA FARADIS OLGA PUTRIYANI
Network Wi-Fi ANA FARADIS ALFI NOVIA ZH
Network Whitelist Perangkat PANDU SAPUTRA ALFI NOVIA ZH
Network Whitelist Perangkat PANDU SAPUTRA OLGA PUTRIYANI
Network LAN VHELIA YODYANA ALFI NOVIA ZH
Network Wi-Fi OLGA PUTRIYANI AKHMAD MUZAKI
Network LAN FANDI AKHMAD AKHMAD MUZAKI
Network LAN FANDI AKHMAD AKHMAD MUZAKI
Network Wi-Fi FANDI AKHMAD VHELIA YODYANA
Network Wi-Fi FANDI AKHMAD BAYU SETIAWAN
Network Request VPN ANA FARADIS ANA FARADIS
Network LAN ANA FARADIS ANA FARADIS
Network LAN VHELIA YODYANA RIZQI RAHMAN
Network Time Out VHELIA YODYANA ANANDA FARHAN
Network LAN ANA FARADIS RIZQI RAHMAN
Network Time Out BAYU SETIAWAN VHELIA YODYANA
Network Knowledge Issue 5 BAYU SETIAWAN CATUR NUGROHO
Network LAN OLGA PUTRIYANI DIAN ADI SUTRISNO
Network LAN OLGA PUTRIYANI DESTA AFIF HARTA
Network Knowledge Issue 5 RIZQI RAHMAN FANDI AKHMAD
Network Time Out ANANDA FARHAN ANANDA FARHAN
Network Wi-Fi ANANDA FARHAN ANANDA FARHAN
Network Time Out ANANDA FARHAN ANANDA FARHAN
Network LAN ANANDA FARHAN GAMA GEMILANG
Network Time Out ALFI NOVIA ZH ALFI NOVIA ZH
Network Time Out ANANDA FARHAN VHELIA YODYANA
Network Wi-Fi ANANDA FARHAN DIAN ADI SUTRISNO
Network Knowledge Issue 5 ANA FARADIS DESTA AFIF HARTA
Network Time Out ANA FARADIS ANA FARADIS
Network Knowledge Issue 5 ANA FARADIS DESTA AFIF HARTA
Network Time Out PANDU SAPUTRA RIZKY PRASOJO
Network Time Out PANDU SAPUTRA GAMA GEMILANG
Network Web Can't Access OLGA PUTRIYANI DIKNA ANDREANA
Network Time Out OLGA PUTRIYANI AKHMAD MUZAKI
Network LAN OLGA PUTRIYANI DIKNA ANDREANA
Network Time Out OLGA PUTRIYANI DIKNA ANDREANA
Network LAN OLGA PUTRIYANI OLGA PUTRIYANI
Network Wi-Fi OLGA PUTRIYANI ALFI NOVIA ZH
Network Wi-Fi OLGA PUTRIYANI AKHMAD MUZAKI
Network Knowledge Issue 5 OLGA PUTRIYANI ALFI NOVIA ZH
Network LAN OLGA PUTRIYANI ALFI NOVIA ZH
Network LAN OLGA PUTRIYANI VHELIA YODYANA
Network Web Can't Access PANDU SAPUTRA ALFI NOVIA ZH
Network Web Can't Access PANDU SAPUTRA AKHMAD MUZAKI
Network Knowledge Issue 5 ANANDA FARHAN DIKNA ANDREANA
Network LAN OLGA PUTRIYANI PANDU SAPUTRA
Network LAN OLGA PUTRIYANI OLGA PUTRIYANI
Network Wi-Fi OLGA PUTRIYANI RIZQI RAHMAN
Network LAN FANDI AKHMAD FANDI AKHMAD
Network Whitelist Perangkat FANDI AKHMAD BAYU SETIAWAN
Network LAN FANDI AKHMAD BAYU SETIAWAN
Network Whitelist Perangkat FANDI AKHMAD FANDI AKHMAD
Network Wi-Fi FANDI AKHMAD DIAN ADI SUTRISNO
Network LAN FANDI AKHMAD VHELIA YODYANA
Network Web Can't Access FANDI AKHMAD VHELIA YODYANA
Network Whitelist Perangkat FANDI AKHMAD FANDI AKHMAD
Network Wi-Fi FANDI AKHMAD VHELIA YODYANA
Network Time Out FANDI AKHMAD DIAN ADI SUTRISNO
Network Wi-Fi ANA FARADIS DESTA AFIF HARTA
Network LAN ANANDA FARHAN DESTA AFIF HARTA
Network LAN ANANDA FARHAN DESTA AFIF HARTA
Network VPN Client OLGA PUTRIYANI OLGA PUTRIYANI
Network LAN OLGA PUTRIYANI VHELIA YODYANA
Network Time Out OLGA PUTRIYANI ANANDA FARHAN
Network LAN ANA FARADIS ALFI NOVIA ZH
Network LAN ANA FARADIS OLGA PUTRIYANI
Network Wi-Fi ANA FARADIS ALFI NOVIA ZH
Network Wi-Fi ANA FARADIS GAMA GEMILANG
Network LAN ANA FARADIS ALFI NOVIA ZH
Network Whitelist Perangkat ANA FARADIS OLGA PUTRIYANI
Network Knowledge Issue 5 ANA FARADIS ALFI NOVIA ZH
Network Time Out ANA FARADIS BAYU SETIAWAN
Network LAN PANDU SAPUTRA OLGA PUTRIYANI
Network Wi-Fi PANDU SAPUTRA GAMA GEMILANG
Network Time Out PANDU SAPUTRA PANDU SAPUTRA
Network Wi-Fi PANDU SAPUTRA ALFI NOVIA ZH
Network Time Out PANDU SAPUTRA GAMA GEMILANG
Network Time Out PANDU SAPUTRA GAMA GEMILANG
Network Wi-Fi OLGA PUTRIYANI OLGA PUTRIYANI
Network VPN Client OLGA PUTRIYANI PANDU SAPUTRA
Network LAN OLGA PUTRIYANI OLGA PUTRIYANI
Network LAN OLGA PUTRIYANI OLGA PUTRIYANI
Network VPN Client FANDI AKHMAD OLGA PUTRIYANI
Network VPN Client ALFI NOVIA ZH ALFI NOVIA ZH
Network LAN FANDI AKHMAD VHELIA YODYANA
Network Knowledge Issue 5 ANA FARADIS DESTA AFIF HARTA
Network LAN ANA FARADIS DESTA AFIF HARTA
Network Wi-Fi ANA FARADIS DESTA AFIF HARTA
Network LAN OLGA PUTRIYANI DIKNA ANDREANA
Network Time Out OLGA PUTRIYANI ANA FARADIS
Network Upstream Issue FANDI AKHMAD FANDI AKHMAD
Network LAN ANA FARADIS ALFI NOVIA ZH
Network LAN ANA FARADIS OLGA PUTRIYANI
Network LAN ANA FARADIS ALFI NOVIA ZH
Network Wi-Fi ANA FARADIS ANA FARADIS
Network Web Can't Access PANDU SAPUTRA GAMA GEMILANG
Network Web Can't Access PANDU SAPUTRA GAMA GEMILANG
Network Whitelist Perangkat PANDU SAPUTRA ANA FARADIS
Network Whitelist Perangkat PANDU SAPUTRA ANA FARADIS
Network Wi-Fi PANDU SAPUTRA ALFI NOVIA ZH
Network Wi-Fi OLGA PUTRIYANI RIZKY PRASOJO
Network Wi-Fi OLGA PUTRIYANI RIZKY PRASOJO
Network Wi-Fi OLGA PUTRIYANI AKHMAD MUZAKI
Network Knowledge Issue 5 OLGA PUTRIYANI CATUR NUGROHO
Network Time Out ANANDA FARHAN ANANDA FARHAN
Network LAN ANANDA FARHAN BAYU SETIAWAN
Network VPN Client PANDU SAPUTRA CATUR NUGROHO
Network Knowledge Issue 5 ANA FARADIS ANA FARADIS
Network VPN Client ANA FARADIS DESTA AFIF HARTA
Network Time Out OLGA PUTRIYANI ANA FARADIS
Network Time Out OLGA PUTRIYANI ANA FARADIS
Network LAN OLGA PUTRIYANI GAMA GEMILANG
Network Time Out ALFI NOVIA ZH ANA FARADIS
Network Wi-Fi ALFI NOVIA ZH ALFI NOVIA ZH
Network LAN ALFI NOVIA ZH ALFI NOVIA ZH
Network Wi-Fi ALFI NOVIA ZH RIZQI RAHMAN
Network Request VPN ALFI NOVIA ZH ALFI NOVIA ZH
Network Time Out ALFI NOVIA ZH RIZQI RAHMAN
Network Wi-Fi OLGA PUTRIYANI DIAN ADI SUTRISNO
Network Wi-Fi ALFI NOVIA ZH RIZKY PRASOJO
Network LAN FANDI AKHMAD BAYU SETIAWAN
Network Wi-Fi FANDI AKHMAD DIAN ADI SUTRISNO
Network Whitelist Perangkat FANDI AKHMAD DESTA AFIF HARTA
Network Time Out FANDI AKHMAD DIAN ADI SUTRISNO
Network Time Out ALFI NOVIA ZH ALFI NOVIA ZH
Network Softphone (3CX/Microshi
FANDI AKHMAD BAYU SETIAWAN
Network Port FANDI AKHMAD FANDI AKHMAD
Network Knowledge Issue 5 ANA FARADIS DIKNA ANDREANA
Network Wi-Fi ANA FARADIS AKHMAD MUZAKI
Network Wi-Fi ANA FARADIS AKHMAD MUZAKI
Network Wi-Fi ANA FARADIS ANA FARADIS
Network Time Out ANA FARADIS ANA FARADIS
Network Wi-Fi PANDU SAPUTRA AKHMAD MUZAKI
Network Request VPN PANDU SAPUTRA RIZKY PRASOJO
Yellow PANDU SAPUTRA AKHMAD MUZAKI
Network Browser CATUR NUGROHO DESTA AFIF HARTA
Network LAN ANANDA FARHAN DIKNA ANDREANA
Network Wi-Fi BAYU SETIAWAN BAYU SETIAWAN
Network Wi-Fi BAYU SETIAWAN GAMA GEMILANG
Network UPS BAYU SETIAWAN PANDU SAPUTRA
Network UPS BAYU SETIAWAN DESTA AFIF HARTA
Network Wi-Fi FANDI AKHMAD GAMA GEMILANG
Network Whitelist Perangkat FANDI AKHMAD FANDI AKHMAD
Network Wi-Fi FANDI AKHMAD ALFI NOVIA ZH
Network Wi-Fi FANDI AKHMAD FANDI AKHMAD
Network LAN FANDI AKHMAD ALFI NOVIA ZH
Network Web Can't Access FANDI AKHMAD ALFI NOVIA ZH
Network Time Out ALFI NOVIA ZH RIZQI RAHMAN
Network BO DANA PANDU SAPUTRA AKHMAD MUZAKI
Network Whitelist Perangkat FANDI AKHMAD VHELIA YODYANA
Network VPN Client FANDI AKHMAD VHELIA YODYANA
Network Knowledge Issue 5 FANDI AKHMAD FANDI AKHMAD
Network Request VPN FANDI AKHMAD VHELIA YODYANA
Network VPN Client FANDI AKHMAD DIAN ADI SUTRISNO
Network VPN Client OLGA PUTRIYANI GAMA GEMILANG
Network Web Can't Access VHELIA YODYANA ANANDA FARHAN
Network Web Can't Access VHELIA YODYANA ANANDA FARHAN
Network Wi-Fi ANA FARADIS ALFI NOVIA ZH
Network VPN Client ANA FARADIS ALFI NOVIA ZH
Network Wi-Fi ANA FARADIS ANA FARADIS
Network Wi-Fi ANA FARADIS ALFI NOVIA ZH
Network LAN ANA FARADIS DIAN ADI SUTRISNO
Network Web Can't Access ANA FARADIS ALFI NOVIA ZH
Network Wi-Fi ANA FARADIS ANA FARADIS
Network Wi-Fi ANA FARADIS DIAN ADI SUTRISNO
Network LAN ANA FARADIS OLGA PUTRIYANI
Network VPN Client ANANDA FARHAN VHELIA YODYANA
Network Other System BAYU SETIAWAN VHELIA YODYANA
Network Web Can't Access PANDU SAPUTRA DIAN ADI SUTRISNO
Network Wi-Fi PANDU SAPUTRA OLGA PUTRIYANI
Network BO DANA ANANDA FARHAN DIKNA ANDREANA
Network Time Out OLGA PUTRIYANI ALFI NOVIA ZH
Network Time Out OLGA PUTRIYANI VHELIA YODYANA
Network Admin CS/Care/MM DIAN ADI SUTRISNO DIKNA ANDREANA
Network Knowledge Issue 5 FANDI AKHMAD BAYU SETIAWAN
Network Wi-Fi FANDI AKHMAD RIZQI RAHMAN
Network Whitelist Perangkat FANDI AKHMAD FANDI AKHMAD
Network Wi-Fi FANDI AKHMAD AKHMAD MUZAKI
Network Wi-Fi FANDI AKHMAD ALFI NOVIA ZH
Network Wi-Fi ANA FARADIS VHELIA YODYANA
Network VPN Client FANDI AKHMAD BAYU SETIAWAN
Network Web Can't Access OLGA PUTRIYANI AKHMAD MUZAKI
Network Wi-Fi OLGA PUTRIYANI VHELIA YODYANA
Issue
internet di ruang KYB agak lama
Kak, LAN laptop JSN 1230 yg saya pakai tidak bisa terhubung dari td kak. Boleh minta b
Dear team IT, mohon bantuannya untuk setting whatshap trainer karena tidak bisa diakses dan sering terjadi whatsh
Dear team, mohon bantuannya terkait kendala laptop JSM-3026 tidak dapat terhubung dengan internet seperti SS b
Siang team, tlg dbnt bu Ratna tdk bsa akses
Dear team IT, mohon bantuannya JSM 1309 dari kemarin susah menyambung lan atau se
Dear IT Team, mohon dibantu internet tidak stabil laptop agent di H tower lantai 17, de
Pagi team info , 1 laptop internetnya tidak bisa connect, mohon bantuanya 🙏🏻
Dear team @Helpdesk Radikari Mohon bantuannya terkait laptop RTFM tidak bisa conect
Whitelist Perangkat Laptop Client PAIB
Permintaan Akses
Mohon dibantu pengecekan Laptop Agent Sosmed tidak bisa Connect LAN
@Helpdesk Radikari yang duty siapa ya? Boleh bantu akses internet lantai 16 ruangan d
Dear team IT, mohon bantu laptopnya tidak bs internetnya dengan keterangan Can't be
Mas mohon bantuannya ga bisa kabelnya
Selamat pagi teman2 IT yg duty di jogsem, mohon bantuannya untuk setting laptop client FLIP untuk konek ke wifi d
team IT tlg cek inet lt 3 krn sedang ada meeting
mohon bantuannya terkait kendala pritunl tidak dapat digunakan
Dear team IT, mohon bantuannya internet di laptop agent tidak bs, no laptop S-330 & S
Mohon dibantu pengecekan internet jakarta h tower lantai 17 tidak terhubung seflor, no
Dear Tim IT mohon dibantu pengecekan jaringan iternet candi mengalami down, dengan e
Pagi Team IT, mohon bantuannya laptop winda hamida internertnya ga connect (kyc digital H tower). thx
Dear tim @Helpdesk Radikari Mohon dibantu cek jaringan inet. Untuk download recordin
internet tidak bisa di candi
Selamat pagi, mohon dibantu kakak kakak, sudah colok Lan namun internet belum conne
Mohon dibantu terkait kendala agent outbound tidak dapat login dengan screenshot kend
Dear Team IT mohon dibantu koneksi internet di Candi tidak stabil. Terima kasih
Dear Team, mohon dibantu pengecekan kembali dikarenakan Candi SMG masih mengalami
Dear tim IT mohon bantuan laptop training site candi.
Dear IT inet Candi all agent Dan support down Mohon dibantu pengecekan terimakasih
Dear Tim IT, mohon dibantu ke floor dikarenakan LAN tidak bisa
Dear tim @Helpdesk Radikari mohon bantuannya untuk dilakukan pengecekan jaringan untuk
tolong dibantu jaringan lemot
Dear IT team, mohon dibantu laptop MPO yg sedang duty d h tower tidak nyambung ke in
mas @Helpdesk Radikari mohon dibantu, jaringan WFO jogsem ke SF lemot
Dear Tim IT mohon dibantu kendala, sering reconnect internet site semarang candi. de
Mohon di bantu cek jaringan lantai 2, karena all agent inbound call saat interaksi tidak
Dear team It mohon dibntu internet kendala di semarang candi
Dear team IT, mohon dibantu saat ini Internet jakarta down juga, terima kasih
Dear team IT mohon bantuannya , untuk agent jogja SF eror dan tidak bisa cek admin ca
Mohon dibantu laptop Agent LC loading saja, H Tower lantai 17, Terima kasih
dear team, mohon bantuan pengecekan apakah ada kendala internet karena seluruh age
Team IT mohon bantu jaringan josem WFO kendala SF. terima kasih
Pagi team mohon bantuanya ,laptop saya ga bisa connect internet 🙏🏻
Untuk kendala ini belum solved ya. Sebelumnya laptopnya tidak bisa log in menggunakan
Pagi kak. Ini wifi saya kendala terus. Gabisa konek. Dan kelempar ke server lt 16. Tolon
Mohon dibantu kendala pada laptop jsm 3824, untuk acessnya sangat lambat setiap buka tab ataupun download da
Dear team mohon dibantu jsm 4081 tidak dapat connect lan.
JSM-3080
JSM-1724
Dear team, mohon dibantu kendala tidak bisa buka POD jsm-3724. Terima kasih
Dear Team IT,Mohon bantuannya Agent an Ridwan Sugianto tidak bisa buka admin care, l
Apakah ada kendala jaringan team?, saat ini akses sf lemot dan impac pada tidak dapa
Dear tim IT, mohon bantuannya cable LAN untuk laptop ku JSM 3307 ga bs connect Sudah
Pagi IT, mohon di bantu untuk laptop saya tidak bisa connect LAN di ruang 3b Depok. T
Team IT minta tolong WiFi di ruang meeting lt 17
Inet lemot bgt trs tidak bisa nyambung LAN
team IT bs ke.lt 2 luar utk akses inet klien om
sore tim mohon dibantu 1 laptop agent lt 4 internetnya mati sudah dicabut colok , tiket menyusul .. terimakasih 🙏🏻
Dear tim IT mohon bantuan connect wifi candi, thanks
Dear team it, mohon bantuannya untuk laptop qa site jakarta lantai 17, wifinya susah untuk terkoneksi. Terimakasih
Pagi kak @Helpdesk Radikari , bisa bantu cek kak. Ada 1 laptop yang sudah tersambung L
Pagi tim it mohon dibantu link rumah polis seperti ini
Team IT, mhn dibantu setting inet kawi 2Thx
dear team IT, mohon bantuannya untuk setting wifi karena pada laptop training masih belum bisa connect ke wifi. te
Dear Tim IT mohon dibantu utk internet Mutia. Terima kasih
Mohon bantuan laptop Trainer tidak bisa konek wi-fi
Obh RTFM, terputus lan sudah kami bantu dengan lan lain tetap masih tidak bisa denga no
Dear team, mohon bantuannya laptop2 berikut tidak bisa connect LAN. Action yg sudah d
Mohon bantuannya team, IT tidak bisa connect VPN seperti keterangan berikut, No. tiket
Dear team, mohon bantuannya untuk JSM 3818 tidak dapat sambung lan, lalu ketika bisa
dear team IT mohon bantuan internet kawi 2 blm bisa connect habis mati listrik . Thanks
Dear team @Helpdesk Radikari mohon dibantu untuk laptop JSM 3921 tidak bisa connect
Selamat pagi team IT mohon di bantu 1 agent lt 3 laptopnya tdk bisa konek internet
Dear team IT, mohon bantuannya setting Wifi AD Wiwik Suharti JSM 4120. Terima kasih
Team iT minta tolong WiFi laptop Ella di ruang meeting lt 17
Pagi tim @Helpdesk Radikari mohon bantuannya dilakukan pengecekan laptop jsm 4242 kar
Open E Commerce acces AD
jsm 3892 blm ip 10, mhn dibantu ya bang @Helpdesk Radikari | jsm 3912, belum ip 10 j
All ruang semeru depok tidak bisa internet
Selamat pagi tim it, tolong dibantu inet saya tidak tersambung ( lt 4 BF), tiket menyusul �
Dear Team IT. Mohon bantuannya tidak bisa connect wifi. Ruang meeting HTower lt. 17
dear team mohon bantuannya kendala internet lemot sekali all agent lt 1 kak loading aja daritadi
Dear Team, mohon bantuannya kendala laptop JSM 3836 tidak bisa tetring wifi, karena saat ini jaringan LAN masih
Dear team IT mohon bantuannya untuk koneksi internat baik LAN maupun wifi tidak bisa. Terima kasih
Dear Team IT, Mohon dibantu check all agent H Tower lantai 17 tidak ada akses inet termasuk rtfm dan TL, Trima k
Kakak @Helpdesk Radikari , boleh kami minta IP address untuk saya, Mas @~Ahyat Har
mohon bantuannya tidak bisa buka admin cs/admin care
Tim @Helpdesk Radikari bisa dibantu ada 1 laptop agent lt.4 tdk bisa konek internetnya
Tim boleh di bantu akses inet di meetingroom lt.2 luar 🙏
kak maaf ini kemaren kan sudah di download pritunlnya hari ini aku masih belum bisa buka akses
Dear Team IT mohon bantuannya laptop saya tidak dapat connect pritunl, sudah dicoba b
Dear team, mohon dibantu tidak bisa akses link csi shopee JSM 3939. Terim kasih
sore tim @Helpdesk Radikari bisa minta tolong untuk pindah workseat laptop JSM 4117 di
Hi kak @Helpdesk Radikari mohon bantuannya untuk laptop QA R10 tidak bisa connec
Sore,bs bantu laptop saya tidak mau tersambung wifi. Case sama seperti ini
pagi kak, IT yang duty siapa ya? LAN aku gak connect
Dear tim IT mohon dibantu inet Kawi 1 down. Thanks
Team
kakak IT @+62 859-4572-0317
@Helpdesk utk inet
Radikari, apakah bisakawi msh AA,
ke floor blm di
bisa kah?
412?
ada 1 QA yg laptopnya gak bisa konek internet
Selamat pagi tim it , mohon dibantu laptop ku tidak tersambung internet ( lt.4 bf)
Dear
Teamteam IT, tolong
IT, mhn dibantudibantu kendala
inet nya pts2 LAN no internet akses, sudah ganti kabel LAN teta
Kawi 1, dpn ruang meeting 
Dear team IT, Mohon bantuannya agent Jakarta tidak bisa akses admin care dan admin
Dear team mohon bantuannya juga, agent Jakarta WFO terkendala admin care. Berikut
Setting wifi klien DANA
Dear team IT, mohon dibantu ticket 8149 a/n Ali. Tks
Dear Tim, mohon bantuannya untuk laptop training JIVA no 584 tidak connect ke wifi
Mohon dibantu laptop S413 belum bisa tersambung ke wifi dan printer.
Dear IT Team, Mohon di bantu laptop s429 belum bisa konek wifi, thx
Team IT @Helpdesk Radikari boleh bantu jaringan internet ga stabil di lantai 16 yg didlm
Dear Team IT mohon dibantu pengecekan dikarenakan inet Candi tidak stabil, saat mau b
Mohon bantuannya internet kendala team
Team IT minta tolong lan laptop Ella di ruang 3b depok. No ticket 8154
Tolong Bantu Connect VPN, (masih dirumah)
Dear team IT mohon bantuan internet candi reconecting. Terimakasih
Mohon bantuannya tim IT untuk satu laptop TL KYC tidak bisa terkoneksi menggunakan
Mohon di bantu utk internat Candi Semarang down 3 hari yang lalu, Terima Kasih
Dear team IT, inet down kembali untuk site kawi 1. Terima kasih
Mohon dibantu pengecekan untuk innet jakarta putus nyambung, sudah beberapa kali n
Dear team IT, apakah saat ini kondisi internet belum stabil di Candi? Karena sering se
Dear team, mohon bantuan untuk di berikan LAN di floor loreal yang baru sejumlah 11,,
Bisa dibantu untuk koneksi di R3 ruang VIDA, untuk LAN nya lemot.
Team IT, tolong bantu wifi inet nya pts2
Request Open VPN JSM 3722
Dear Tim IT, mohon dibantu cek utk internet di Lt16 dikarenakan tidak bisa dan mengakibatkan ca
Dear Tim IT, mohon dibantu utk internet di ruang meeting Lt17 karena dari client terkendala. Teri
need help koneksi wifi client ada 4 orang yg duty di Candi, minta tolong untuk di check t
Team IT, mhn dibantu setting inet lt 3b depokThx
Dear team IT, mohon bantuan nya setting wifi laptop ruang meeting lt 17, thanks
Request akses WIFI TL Vida
Sore kak. Ini agent 5 gabisa internet🙏🏼
Hi team, mohon bantuannya saat ini di Floor Ula terkendala Internetnya tidak terhubung.
Team IT tlg cek.. inet tidak stabil di lt 3 dan 4
Dear team IT, Mohon dibantu kabel HDMI susah connect untuk presentasi di ruang meeting kawi 1, Terima kasih
Mohon dibantu pengecekan untuk jaringan Lantai 2 apakah ada kendala ? karena dari puk
Setting wifi dan colokin HDMI
Team IT minta tolong laptop Ella di lt 17 gak bisa wifi dan lan. Tiket remdesk menyusuk
Dear Team IT, mohon bantu team Inhouse terkendala inet di Kawi 2. Thanks
Dear IT team, mohon bantu internet kawi 2 terputus. Terima kasih
Dear IT, mohon di bantu akses internet di floor dana digital H tower ya. Thank you
Request Pembuatan NIK & Akun new SPV DANA (Genta Wijaya)
Mohon di bantu cek kembali, utk agent Live chat sering tampil notifikasi merah2 saat han
Dear team IT, Mohon bantuan untuk dapat di berikan akses download video pada all l
dear team IT, mohon bantu pengecekan apakah ada kendala jaringan? saya tidak dapat
Mohon bantuannya kendala laptop No Wi-fi network found apakah ada pembatasan access ketika
Dear Team IT mohon bantu fu laptop saya terkendala menggunakan wifi kantor tiket di t
Guys, apakah untuk internet tidak bisa auto hidup lg setelah listrik mati?
Pagi Team @Helpdesk Radikari saat ini layanan jogsem masih di back up UPS kah? Karena
Team it help wifi inet Ella di lt 17 raw merchant. No ticket 8233
Request Open Access Notepad - L2 Merchant Check Settlement dari XL Merchant
dear team, need help untuk laptop training tidak bisa konek jaringan wifi. JSM-4247. terima kasih
Hi team boleh dibantu terkait dengan jaringan internet di kawi 2 terkendala seperti terlampir thanks
eam IT, tolong dibantubeberapa laptop floor tiket LAN nya mati kalo di tinggal lama, s
Dear Team IT, mohon bantu pengecekan laptop saya masih belum bisa akses sf, admin
Tolong di bantu inet H Tower Jakarta DC.
Dear team IT, mohon bantuannya site jakarta tdk bsa akses BO. thanks
Dear team @Helpdesk RadikariMohon bantuanya untuk setting laptop client koneksi ke wifi,
elamat pagi team @Helpdesk Radikari mohon bantuannya terkait pengunaan open vpn untuk Vida. Terimakasih
Dear Team IT, mohon dibantu inet kawi 1 2 3 reconnecting, terima kasih
Selamat pagi team @Helpdesk Radikari mohon bantuannya terkait pengunaan open vpn
Dear Team IT, mohon dibantu koordinasi dengan tim IT Tiket untuk akses printunl atas nama Zein. Terima kasih
Dear Team IT, mohon dibantu fu untuk akses printunl atas nama Zein JKT / WFH. Tiket s
Dear team IT mohon bantuannya yellow disconnected site semarang kawi 2, mohon bantu
Dear team IT, laptop tidak dapat mengakses BO, Zendesk, Yellow dengan wifi pribadi di
dear team, mohoh bantuannya untuk akses wifi keperluan training. terimakasih
tim, mungkin boleh salah satu ikutan meet sbntr. ada kendala untuk login vpn, mungkin
dear IT team, mohon bantu wifi di laptop inhouse kak ervanna mati dan tidak bisa dihubun
Ka blh mnta bantuan laptop training ga bsa conect wifi ka
Dear Tim IT, mohon dibantu utk pengecekan atas internet dikarenakan agent inbound sud
Dear Team IT, Mohon bantu pengecekan terjadi RTO, apakah ada kendala jaringan?
Mohon bantuan nya untuk check ruangan meeting kawi 2 ada client, Wifi nya putus2 thanks.
Dear Tim mohon dibantu utk wifi tidak bisa ke detect
bisa tolong bantuannya, laptop Agent Salsa Lannya sudah 3x hari ini putus
Download akun profil vpn agent
agent tidak bisa set aux di bantu untuk pengecekan dari sisi network RK
Tolong dibantu kak internetnya🙏
Wifi hanya bisa buka WA
Mohon bantuannya team IT, BO KYC jogja sering error seperti gambar terlampir. Trims
dear team, mohon bantuannya akses internet tidak bisa menggunakan LAN
dear tim IT mohon bantuannya untuk pengecekan terkait koneksi internet karena utk call ket
Dear Team IT, mohon bantu pengecekan untuk all site agent jogja tidak dapat akses adm
mohon dibantu ya pd saat isi data rumah polis terjadi error
Dear Team ItMohon bantuannya jringan internet ruang meeting 17 terkendala gak bisa connect. Terima kasih 🙏🏼
Dear IT Team,Mohon bantuannya untuk internet client an Tia sharif di Kawi 1 tidak terbac
Babang IT minta tolong setting wifi client di lt 16 yaa
dear team IT, mohon bantuannya untuk setting jaringan pada TV yang ada di lantai 1 ya
Siang mas boleh onfo password wifi radikari.id yng di 412
Selamat sore tim IT mohon bantuannya untuk membukakan akses ke website Kms Dana KYB di laptop PIC dan Ag
Dear team IT, mohon bantuannya agent WFO jakarta tidak bisa akses admin care dan
Pagi team, IT duty di 412 siapa nggih ? Pakdhe Harpur butuh bantuan
Project Action Status Channel
DANA KYB Open Whatsapp Group
AnterAja eskalasi L1 Closed Whatsapp Group
AnterAja close dan reopen Closed Whatsapp Group
AnterAja open blok by network Closed Whatsapp Group
Bluefox eskalasi l1 Closed Whatsapp Group
AnterAja Ganti kabel Lan Closed Whatsapp Group
DANA CS Ganti kabel Lan Closed Whatsapp Group
Bluefox No Action, sudah bisa kembali Closed Whatsapp Group
FLIP whitelist L1 Closed Whatsapp Group
PAIB eskalasi L2 Closed Whatsapp Group
Management eskalasi l2 Closed Email
FLIP rejoin AD Closed Whatsapp Group
Investree Sambugkan kembali wifi Closed Whatsapp Group
DANA DIGITAL Eskalasi L1 Closed Whatsapp Group
Investree Ganti Kabel Lan Closed Whatsapp Group
FLIP wifi login akun Closed Whatsapp Group
Bluefox cek berkala Closed Whatsapp Group
DANA DIGITAL issue: vpn tidak bisa konek (client address IP tidak mu Closed Whatsapp Group
DANA CS issue: sederet laptop tidak bisa konek LAN | action: k Closed Whatsapp Group
DANA CS no Action normal kembali Closed Whatsapp Group
DANA DIGITAL eskalasi l1 (terjadi high latency) cuma zendesk aja Closed Whatsapp Group
DANA KYC ganti kabel lan Closed Whatsapp Group
Amartha dicoba secara berkala, setelah dicek tidak ada kendala Closed Whatsapp Group
DANA DIGITAL cek koneksi di floor dan speedtest Closed Whatsapp Group
Investree Closed Whatsapp Group
AnterAja dipastikan kembali untuk internet nya terkoneksi dan di Closed Whatsapp Group
DANA DIGITAL Speed test aman Closed Whatsapp Group
DANA DIGITAL eskalasi ke l1 Closed Whatsapp Group
DANA DIGITAL eskalasi L1 Closed Whatsapp Group
DANA DIGITAL eskalasi l1 Closed Whatsapp Group
Investree Closed Whatsapp Group
Amartha Eskalasi L1 Closed Whatsapp Group
Loreal Dicoba secara berkala Closed Whatsapp Group
MPO connect wifi Closed Whatsapp Group
Tiket.com reroute trafik SF tikte ke ISP BAckup (Biznet) Closed Whatsapp Group
DANA DIGITAL Eskalasi ke L1 Closed Whatsapp Group
FLIP FU ke tim Inhouse Closed Whatsapp Group
DANA DIGITAL Eskalasi ke L1 Closed Whatsapp Group
DANA DIGITAL Follow Up tim l1 Closed Whatsapp Group
Tiket.com Follow Up tim network Closed Whatsapp Group
DANA DIGITAL Closed Whatsapp Group
FLIP FU Team L1 Closed Whatsapp Group
Tiket.com FU Team L1 Closed Whatsapp Group
Bluefox pindah tempat Closed Whatsapp Group
FLIP Fu tim L1, reconnect Closed Whatsapp Group
Investree Reconnect wifi Closed Whatsapp Group
AnterAja No action, dicoba berkala Closed Whatsapp Group
AnterAja restrat Open Whatsapp Group
FLIP reconnect LAN Closed Whatsapp Group
AnterAja No Action, coba secara berkala Closed Whatsapp Group
Tiket.com Open Whatsapp Group
Tiket.com Eskalasi ke tim Network dan di minta untuk dicoba secaClosed Whatsapp Group
Management Terblock Network karena menyalakan hotspot Closed Whatsapp Group
DANA KYB Closed Whatsapp Group
DANA DIGITAL reinstal driver WIFI Closed Whatsapp Group
DANA CS Eskalasi L1 Closed Remdesk
Bluefox Open Whatsapp Group
Bluefox Open Whatsapp Group
DANA DIGITAL Eskalasi L1 Closed Whatsapp Group
DANA DIGITAL forget ssid wifi yang tidak di gunakan Closed Whatsapp Group
SnD ganti kabel LAN Closed Whatsapp Group
PAIB refresh halaman website Closed Whatsapp Group
DANA DIGITAL Eskalasi L1 Closed Whatsapp Group
LnD reconnect WIFI Closed Whatsapp Group
Investree menggunkan kabel Lan Closed Whatsapp Group
LnD Eskalasi ke tim L1 Network Closed Whatsapp Group
FLIP Eskalasi ke tim L1 Network Closed Whatsapp Group
FLIP Eskalasi ke tim L1 Network Closed Whatsapp Group
DANA KYB Closed Whatsapp Group
AnterAja clear cache Closed Whatsapp Group
DANA DIGITAL Meteran listrik jeglag Closed Whatsapp Group
FLIP FU tim L1 Closed Whatsapp Group
Bluefox Cabut colok lan Closed Whatsapp Group
DANA DIGITAL FU tim L1 Closed Remdesk
DANA DIGITAL eskalasi ke tim L1 buat whitelist laptop kak ella yg abis Closed Whatsapp Group
SnD Open Whatsapp Group
Management FU L1 Closed Email
Tiket.com FU L1 Closed Whatsapp Group
Management Open In Person
Bluefox restart Closed Whatsapp Group
DANA DIGITAL Eskalasi l1 untuk whitelist laptop Closed Whatsapp Group
FLIP Eskalasi ke L1 Closed Whatsapp Group
AnterAja Open Whatsapp Group
Investree Ada kerusaka pada colokan di server membuat server Closed Whatsapp Group
DANA DIGITAL Ada kerusaka pada colokan di server membuat server Closed Whatsapp Group
MAP Closed Whatsapp Group
Tiket.com reinstall apps pritunl Closed Whatsapp Group
Bluefox Closed Whatsapp Group
Bluefox Closed Whatsapp Group
MAP ganti wifi/ jaringan dirumah Closed Whatsapp Group
Tiket.com re-install pritunl Closed Whatsapp Group
AnterAja clear cache Closed Whatsapp Group
SnD replace LAN Closed Whatsapp Group
SnD Eskalasi ke tim L1 Network Closed Whatsapp Group
SnD Eskalasi ke tim L1 Network Closed Whatsapp Group
Tiket.com Ganti kabel LAN Closed Whatsapp Group
DANA CS Listrik PLN mati pukul 12.53 kemudian genset UP 12.5 Closed Whatsapp Group
DANA CS Sudah dii backup genset dan ups Closed Whatsapp Group
LnD FU tim AD Closed Whatsapp Group
Bluefox Restart dan cabut colok LAN Closed Whatsapp Group
AnterAja Restart Device Open Whatsapp Group
DANA CS FU tim L1 Closed Whatsapp Group
Tiket.com Reopen Chrome Closed Whatsapp Group
Tiket.com Reopen Chrome Closed Whatsapp Group
DANA DIGITAL FU tim L1 (akses wifi untuk klien) Closed Remdesk
DANA DIGITAL FU tim L1 (akses wifi untuk klien) Closed Remdesk
JIVA Fu tim L1 Closed Whatsapp Group
LnD eskalasi L1 dan setting driver printer Closed Whatsapp Group
LnD eskalasi L1 Closed Whatsapp Group
Investree No Action normal kembali Closed Whatsapp Group
DANA DIGITAL no action, normal kembali Closed Whatsapp Group
FLIP Closed Whatsapp Group
DANA DIGITAL ganti kabel LAN
LnD Input pass pritunl Closed In Person
DANA DIGITAL FU tim L1 Closed Whatsapp Group
DANA KYC konek vpn Closed Remdesk
DANA DIGITAL Koordinasi dengan L1 Closed Whatsapp Group
DANA DIGITAL Koordinasi dengan L1 Closed Whatsapp Group
DANA DIGITAL FU tim L1 (voxnet down) Closed Whatsapp Group
DANA DIGITAL FU tim L1 Closed Whatsapp Group
Loreal Whitelist L1 Closed Whatsapp Group
VIDA Open
DANA DIGITAL kordinasi dengan L1 Closed Whatsapp Group
AnterAja Eskalasi L1 Network Waiting Email
Investree kordinasi dengan L1 Closed Whatsapp Group
Investree seeting wifi client guest Closed Whatsapp Group
DANA DIGITAL FU tim L1 (whitelist perangkat) Closed Whatsapp Group
DANA KYB ganti kabel LAN Closed Whatsapp Group
DANA DIGITAL Open Whatsapp Group
VIDA Open Email
Investree ganti ssid radikari.id dan endtaks chrome Closed Whatsapp Group
ULA Coba berkala Closed Whatsapp Group
Bluefox Open Whatsapp Group
LnD Refresh Closed Whatsapp Group
FLIP FU ke tim network Closed Whatsapp Group
Management masukan akun wifi clien Closed Whatsapp Group
DANA DIGITAL Lepas dan pasang AD Closed Whatsapp Group
DANA DIGITAL issue: mau konekin wifi di HP cliet | action: FU ke L1 Closed Whatsapp Group
DANA DIGITAL issue: all kawi inet tidak bisa after matlis | action: no Closed Whatsapp Group
DANA KYC Eskalasi L1 Closed Whatsapp Group
DANA DIGITAL Eskalasi ke L1 Closed Email
DANA DIGITAL Open Whatsapp Group
Loreal Open Email
Tiket.com Ganti menggunkan jaringan WIfi Closed Whatsapp Group
DANA CS Disable-enable adapter wifi Closed Whatsapp Group
Tiket.com setting wifi Closed Whatsapp Group
FLIP Sudah bisa kembali internet setelah listrik menyalah d Closed Whatsapp Group
Tiket.com Sudah bisa kembali internet setelah listrik menyalah d Closed Whatsapp Group
DANA CS setting wifi Closed Whatsapp Group
DANA CS Eskalasi L2 Closed Email
LnD Fu tim L1 Open Whatsapp Group
DANA DIGITAL Eskalasi L1 Closed Whatsapp Group
Tiket.com Open Whatsapp Group
Tiket.com Restart Device Closed Whatsapp Group
DANA DIGITAL no action inet normal kembali Closed Whatsapp Group
DANA DIGITAL Eskalasi L1 network (sedang ada maintenance dan perp Closed Whatsapp Group
FLIP Eskalasi L1 Closed Whatsapp Group
SnD install VPN Closed Whatsapp Group
DANA DIGITAL Eskalasi L1 Closed Whatsapp Group
SnD install VPN Closed Whatsapp Group
Tiket.com Closed
Menginfokan untuk request profile vpn ke tim tiket.com by email Whatsapp Group
Tiket.com Import ulang profile pritunl dan setting auto on Closed Whatsapp Group
DANA KYC dicoba secara berkala Closed Whatsapp Group
DANA DIGITAL request VPN ke L1 Closed Remdesk
LnD Open Whatsapp Group
SnD Open Whatsapp Group
DANA DIGITAL Closed Whatsapp Group
LnD Open In Person
Investree Open Whatsapp Group
Tiket.com Open Whatsapp Group
DANA DIGITAL FU ke L1 Closed Whatsapp Group
Investree Closed Whatsapp Group
PAIB Open Whatsapp Group
SnD download akun VPN dan import Closed Whatsapp Group
FLIP up ke ecentrix Closed Whatsapp Group
Investree Open Whatsapp Group
Management no action Closed In Person
DANA KYC Up inhouse Closed Whatsapp Group
Tiket.com Closed Whatsapp Group
SnD clear cache dan relunch Closed Whatsapp Group
Tiket.com FU ke Inhouse Escalation Whatsapp Group
PAIB Open Whatsapp Group
DANA CS no Action Normal Kembali Closed Whatsapp Group
DANA CS Eskalasi L1 Closed Whatsapp Group
Investree Masukan pass wifi user Closed Whatsapp Group
FLIP Open Whatsapp Group
FLIP FU ke L1 Closed In Person
DANA KYB Remot Open Whatsapp Group
Tiket.com Open Whatsapp Group
Management Open Whatsapp Group
User Date Closed Date-Time Closed Tiket Remdesk
Yudi 6/2/2023 9:56
Niken 6/2/2023 10:50
Jourga 6/2/2023 11:30
Rosid 6/2/2023 14:43
6/3/2023 12:17
6/4/2023 15:01
sigit juandi 6/5/2023 7:51 -
hafid 6/5/2023 14:48 7978
Leny 6/6/2023 9:27
Panji 6/6/2023 10:10
dinda 6/6/2023 16:38
6/7/2023 10:30
indah 6/8/2023 10:15
Gilang 6/8/2023 12:55
Arif 6/9/2023 9:25
Pak eko 6/9/2023 14:30
amri 6/10/2023 14:30 -
indah 6/11/2023 12:30 8003
saepul sidik 6/11/2023 16:55 8006
joeda 6/11/2023 16:58 8007
fitriagesti 6/12/2023 9:15 -
Candra 6/12/2023 17:33
gong 6/13/2023 18:20 -
hery 6/14/2023 9:26
dara 6/14/2023 9:14
Edi 6/14/2023 23:44 -
al 6/15/2023 8:30 -
mukti 6/15/2023 9:42 -
al 6/15/2023 10:12 -
6/15/2023 11:13
6/15/2023 16:25
6/16/2023 9:18
saepul sidik 6/16/2023 16:05 8045
renggo 6/16/2023 20:51 -
joeda 6/16/2023 21:33 8049
hafid 6/16/2023 21:57 -
Yufron 6/17/2023 1:34 8050
Gong Matua 6/17/2023 1:50
enif 6/17/2023 7:24
6/17/2023 10:57
6/17/2023 13:52
6/17/2023 13:59
Sigit 6/19/2023 8:10
andini
Lesni 6/19/2023 9:13
ria ambarwati 6/19/2023 11:00 -
pamungkas
julaiha 6/19/2023 14:20 -
afta 6/20/2023 9:45
riska

6/21/2023 9:50
nazka 6/21/2023 9:34
Ella 6/21/2023 9:45
Nuning 6/22/2023 9:28 8080
Eko
Firda
Mukti 6/23/2023 8:59 -
Adi 6/23/2023 9:33
Hesty 6/23/2023 9:42
Febri 6/23/2023 9:50
Fauzan 6/23/2023 10:00 -
Andini 6/23/2023 10:13
Mutia 6/23/2023 10:54
baskara 6/23/2023 17:32 -
6/24/2023 17:44
6/24/2023 17:49
anindita 6/25/2023 10:20
diary 6/25/2023 13:55
yose 6/25/2023 14:37 -
dinda herdiani -
adelia harvie j. 6/26/2023 8:20 8103
WIWIK SUHARTI 6/26/2023 9:34 8104
ella rahmadani 6/26/2023 9:45 8105
elita permatasari -
Bambang Darmanto 6/26/2023 11:26 -
renggo 6/26/2023 12:09 -
mas bayu 6/26/2023 15:26 -
Mirna 6/27/2023 10:12
Retno 6/27/2023 10:18
julaiha 6/27/2023 12:09 -
surya -
desi arsita 6/27/2023 12:46 -
moms niegy 6/27/2023 12:46 -
brahma 6/28/2023 9:49
Kun Hera 6/28/2023 10:05
aldo 6/28/2023 12:40
dewi 6/28/2023 13:40
Ica 6/29/2023 7:51
Rasid 6/29/2023 19:32
Afta 6/30/2023 8:53
lulu nabilah 6/30/2023 16:15 -
elita permatasari 6/30/2023 16:33 -
candra 6/30/2023 17:39 -
sukma 7/1/2023 8:45
sai 7/1/2023 14:27 -
Fauzan 6/3/2023 0:36
enny sulistiyani 7/3/2023 9:50
mirna amir 7/3/2023 10:10 8139
anung
fauzan 7/3/2023 12:05
solikhah 7/4/2023 9:28
solikhah 7/4/2023 9:53
ARIF ROHMAN HAKIM 7/4/2023 10:46 8144
ARIF ROHMAN HAKIM 7/4/2023 13:50 8149
praditya 7/4/2023 14:40
fellista 7/5/2023 10:13
catherine dian 7/5/2023 9:35
ana 7/5/2023 14:03
al 7/5/2023 15:43
7/6/2023 0:18

Mukti 7/7/2023 7:58


yufron hidayat 7/7/2023 18:33
HESTI VERA 7/7/2023 20:38 8171
moms niegy 7/9/2023 8:19
karisma 7/9/2023 10:23
saepul 7/9/2023 10:58
gebrina 7/10/2023 8:10
Denta 7/10/2023 8:26

Fauzan 7/10/2023 11:45


Saddam 7/10/2023 15:33
Desi 7/10/2023 15:35
7/12/2023 13:44
Indah 7/12/2023 16:00
Fauzan 7/13/2023 9:04
Riyan
Candra
Lesnidabrt 7/13/2023 16:01
Rihga 7/13/2023 16:05
Pak Eko
Fellista 7/14/2023 10:03
dinda herdiani 7/15/2023 8:25
bu yuni 7/15/2023 12:03
ella rahmadani 7/17/2023 10:08
ulfah 7/17/2023 12:33
gebrina 7/17/2023 12:43 8223
Nazka 7/18/2023 9:25
Indah Aulia 7/18/2023 10:58
moms niegy
denta
7/19/2023 5:03
amri 7/19/2023 7:50
riskawati 7/19/2023 8:25
arif
rizky agustian
Fifi 7/20/2023 9:37
Amri 7/20/2023 10:25
Andini 7/20/2023 12:35
Genta 7/20/2023 15:55

Khulafar 7/20/2023 13:35


Rero 7/20/2023 20:01
Hamid 7/20/2023 22:41
Hafid 7/21/2023 8:00
Eki 7/21/2023 11:37
Karisma, Novan, Theana 7/21/2023 10:38 8242
Eki 7/21/2023 11:37
Ira 7/21/2023 13:54
ira 7/22/2023 15:30
theana 7/23/2023 17:05
ERMA MATUL KHASANAH 7/23/2023 19:31 8253
hera
candra
gebrina angela 7/24/2023 10:22
Algiffany Enharningtyas

rasid khualafaur
indah 7/24/2023 14:00
7/24/2023 14:23
ridwan
eki 7/24/2023 17:16
dinda 7/24/2023 18:40
7/25/2023 9:18
Reka 7/25/2023 13:38
7/25/2023 23:55
hera 7/26/2023 14:11
lulu 7/26/2023 17:31
~Rasid Khulafaur 7/27/2023 4:18
Febri
Danisa 7/27/2023 12:38
Indah Aulia 7/27/2023 14:15
-- 7/27/2023 14:11
Andini
~Rhendy Sapta Wardhana
Syahdan 7/28/2023

wiwik
Tiket Redmine
http://redmine.radikari.co.id:3000/issues/3405

-
http://redmine.radikari.co.id:3000/issues/3420
http://redmine.radikari.co.id:3000/issues/3424
http://redmine.radikari.co.id:3000/issues/3427

http://redmine.radikari.co.id:3000/issues/3475
-

-
-
http://redmine.radikari.co.id:3000/issues/3486
http://redmine.radikari.co.id:3000/issues/3510?issue_count=9&issue_position=1&next_issue_id=3509

http://redmine.radikari.co.id:3000/issues/3517
-
-
-

http://redmine.radikari.co.id:3000/issues/3527

-
http://redmine.radikari.co.id:3000/issues/3543
http://redmine.radikari.co.id:3000/issues/3545
http://redmine.radikari.co.id:3000/issues/3546
http://redmine.radikari.co.id:3000/issues/3548
-

-
http://redmine.radikari.co.id:3000/issues/3570
http://redmine.radikari.co.id:3000/issues/3572

-
http://redmine.radikari.co.id:3000/issues/3613
http://redmine.radikari.co.id:3000/issues/3615

http://redmine.radikari.co.id:3000/issues/3623
http://redmine.radikari.co.id:3000/issues/3626
http://redmine.radikari.co.id:3000/issues/3627

-
http://redmine.radikari.co.id:3000/issues/3636
http://redmine.radikari.co.id:3000/issues/3638
http://redmine.radikari.co.id:3000/issues/3643
http://redmine.radikari.co.id:3000/issues/3644
http://redmine.radikari.co.id:3000/issues/3647
http://redmine.radikari.co.id:3000/issues/3649
http://redmine.radikari.co.id:3000/issues/3650
http://redmine.radikari.co.id:3000/issues/3654

-
-
-
-
http://redmine.radikari.co.id:3000/issues/3689
http://redmine.radikari.co.id:3000/issues/3694
http://redmine.radikari.co.id:3000/issues/3693

http://redmine.radikari.co.id:3000/issues/3764

http://redmine.radikari.co.id:3000/issues/3798

http://redmine.radikari.co.id:3000/issues/3801
http://redmine.radikari.co.id:3000/issues/3825
http://redmine.radikari.co.id:3000/issues/3826

http://redmine.radikari.co.id:3000/issues/3831

http://redmine.radikari.co.id:3000/issues/3836

http://redmine.radikari.co.id:3000/issues/3862
Link Email/Group WA

-
-

https://groups.google.com/a/radikari.co.id/g/helpdesk/c/10rarVg86To?hl=id

-
-

-
-

0?issue_count=9&issue_position=1&next_issue_id=3509

-
-
-
-

-
-
-
-
-
-

-
-

-
-
-
-
-
-
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/fP7rOdSZbUE
-
-

-
-
-
-
-
-
-

https://groups.google.com/a/radikari.co.id/g/helpdesk/c/tg6bjyT_7PA?hl=id
https://groups.google.com/a/radikari.co.id/g/helpdesk/c/gKsg6wCd2Wk

https://groups.google.com/a/radikari.co.id/g/helpdesk/c/S8v0Rqy9Dt4?hl=id
10rarVg86To?hl=id
P7rOdSZbUE
g6bjyT_7PA?hl=id
gKsg6wCd2Wk

S8v0Rqy9Dt4?hl=id
Site Respond Date-Time Group Type Category Sub-Category Play Maker
JOGJSM 6/2/2023 9:30 ICT OperatSERVICE Network LAN FANDI AKHMAD
JOGJSM 7/20/2023 15:47 ICT OperatSERVICE Network LAN FANDI AKHMAD
JOGJSM 7/19/2023 4:45 ICT OperatSERVICE Network LAN ANANDA FARH
JOGJSM 6/6/2023 16:28 ICT OperatSERVICE Network LAN VHELIA YODYA
JOGJSM 7/1/2023 8:39 ICT OperatSERVICE Network LAN OLGA PUTRIYA
JOGJSM 6/30/2023 8:48 ICT OperatSERVICE Network LAN FANDI AKHMAD
JOGJSM 6/26/2023 7:45 ICT OperatSERVICE Network LAN ANA FARADIS
JOGJSM 6/24/2023 17:46 ICT OperatSERVICE Network LAN ANANDA FARH
JOGJSM 6/24/2023 17:24 ICT OperatSERVICE Network LAN ANANDA FARH
JOGJSM 6/23/2023 9:32 ICT OperatSERVICE Network LAN FANDI AKHMAD
JOGJSM 6/21/2023 8:20 ICT OperatSERVICE Network LAN OLGA PUTRIYA

JOGJSM 6/19/2023 14:12 ICT OperatSERVICE Network LAN OLGA PUTRIYA


JOGJSM 6/17/2023 13:30 ICT OperatSERVICE Network LAN OLGA PUTRIYA
Service Desk
VHELIA YODYAN
ALFI NOVIA ZH
DIKNA ANDREAN
ALFI NOVIA ZH
DIKNA ANDREAN
VHELIA YODYAN
ALFI NOVIA ZH
DESTA AFIF HAR
DESTA AFIF HAR
VHELIA YODYAN
PANDU SAPUTRA

VHELIA YODYAN
DIKNA ANDREAN
Issue
Kak, LAN laptop JSN 1230 yg saya pakai tidak bisa terhubung dari td kak. Boleh minta bantuin cek knapa ya ?
eam IT, tolong dibantubeberapa laptop floor tiket LAN nya mati kalo di tinggal lama, saya gatau interval pastinya, tp kalo saya s
dear team IT, mohon bantu pengecekan apakah ada kendala jaringan? saya tidak dapat akses sf, google, adm care dan admin
Mohon dibantu pengecekan Laptop Agent Sosmed tidak bisa Connect LAN
pagi kak, IT yang duty siapa ya? LAN aku gak connect
Dear team, mohon dibantu tidak bisa akses link csi shopee JSM 3939. Terim kasih
Dear team @Helpdesk Radikari mohon dibantu untuk laptop JSM 3921 tidak bisa connect LAN dengan notifikasi seperti terlam
Dear team, mohon bantuannya laptop2 berikut tidak bisa connect LAN. Action yg sudah dilakukan:
Obh RTFM, terputus lan sudah kami bantu dengan lan lain tetap masih tidak bisa denga notif berikut
Pagi kak @Helpdesk Radikari , bisa bantu cek kak. Ada 1 laptop yang sudah tersambung LAN tetapi tidak bisa akses radion at
Dear tim IT, mohon bantuannya cable LAN untuk laptop ku JSM 3307 ga bs connect Sudah ganti kabel lain namun tampilanny

Kak mohon dibantu pengecekan beberapa laptop ini sepertinya kendala internet, belum dicoba ganti lan karena laptop tsb kabe
JSM-3062
JSM-3576
JSM-3003
JSM-3080
JSM-1724
dear team, mohon bantuan pengecekan apakah ada kendala internet karena seluruh agent kendala ketika melakukan pengece
Project
AnterAja
Tiket.com
Tiket.com
FLIP
Tiket.com
AnterAja
FLIP
FLIP
FLIP
SnD
Managemen

FLIP
FLIP
Action
eskalasi L1

Ganti menggunkan jaringan WIfi


rejoin AD
Ganti kabel LAN
clear cache
FU tim L1
Eskalasi ke tim L1 Network
Eskalasi ke tim L1 Network
ganti kabel LAN
Terblock Network karena menyalakan hotspot

reconnect LAN
FU Team L1
Status Channel User Date Closed Date-Time Closed
Closed Whatsapp Group Yudi 6/2/2023 9:56
Open Whatsapp Group
Closed Whatsapp Group 7/19/2023 5:03
Closed Whatsapp Group dinda 6/6/2023 16:38
Closed Whatsapp Group sukma 7/1/2023 8:45
Closed Whatsapp Group Afta 6/30/2023 8:53
Closed Whatsapp Group dinda herdiani
Closed Whatsapp Group 6/24/2023 17:49
Closed Whatsapp Group 6/24/2023 17:44
Closed Whatsapp Group Hesty 6/23/2023 9:42
Closed Whatsapp Group 6/21/2023 9:50

Closed Whatsapp Group julaiha 6/19/2023 14:20


Closed Whatsapp Group 6/17/2023 13:52
Tiket Remdesk Tiket Redmine Link Email/Group WA
http://redmine.radikari.co.id:3000/issues/3405

- http://redmine.radika-
http://redmine.radikari.co.id:3000/issues/3627
http://redmine.radikari.co.id:3000/issues/3626
http://redmine.radikari.co.id:3000/issues/3615

- - -
Site Respond Date-Time Group Type Category Sub-Category Play Maker
JKTHTW 7/27/2023 14:09 ICT OperatSERVICE Network Wi-Fi FANDI AKHMAD
JKTHTW 7/27/2023 10:44 ICT OperatSERVICE Network Wi-Fi FANDI AKHMAD
JKTHTW 7/24/2023 14:16 ICT OperatSERVICE Network Wi-Fi ANA FARADIS
JKTHTW 6/7/2023 10:28 ICT OperatSERVICE Network Wi-Fi OLGA PUTRIYA
JKTHTW 7/20/2023 9:27 ICT OperatSERVICE Network Wi-Fi FANDI AKHMAD
JKTHTW 7/18/2023 9:15 ICT OperatSERVICE Network Wi-Fi PANDU SAPUT
JKTHTW 7/17/2023 9:50 ICT OperatSERVICE Network Wi-Fi ANA FARADIS
JKTHTW 7/15/2023 11:55 ICT OperatSERVICE Network Wi-Fi ANA FARADIS
JKTHTW 7/13/2023 9:41 ICT OperatSERVICE Network Wi-Fi FANDI AKHMAD
JKTHTW 7/12/2023 13:17 ICT OperatSERVICE Network Wi-Fi OLGA PUTRIYA
JKTHTW 7/10/2023 11:42 ICT OperatSERVICE Network Wi-Fi ALFI NOVIA ZH
JKTHTW 7/5/2023 13:51 ICT OperatSERVICE Network Wi-Fi OLGA PUTRIYA
JKTHTW 6/16/2023 15:56 ICT OperatSERVICE Network Wi-Fi ANANDA FARH
JKTHTW 6/27/2023 10:08 ICT OperatSERVICE Network Wi-Fi PANDU SAPUT
JKTHTW 6/26/2023 9:33 ICT OperatSERVICE Network Wi-Fi ANA FARADIS
JKTHTW 6/19/2023 9:09 ICT OperatSERVICE Network Wi-Fi OLGA PUTRIYA
JKTHTW 6/23/2023 9:29 ICT OperatSERVICE Network Wi-Fi FANDI AKHMAD
JKTHTW 6/21/2023 9:35 ICT OperatSERVICE Network Wi-Fi OLGA PUTRIYA
Service Desk
AKHMAD MUZAKI
RIZQI RAHMAN
DIAN ADI SUTRI
AKHMAD MUZAKI
GAMA GEMILANG
AKHMAD MUZAKI
AKHMAD MUZAKI
AKHMAD MUZAKI
DIAN ADI SUTRI
DIAN ADI SUTRI
RIZQI RAHMAN
AKHMAD MUZAKI
DIAN ADI SUTRI
GAMA GEMILANG
GAMA GEMILANG
AKHMAD MUZAKI
DIAN ADI SUTRI
RIZQI RAHMAN
Issue
Babang IT minta tolong setting wifi client di lt 16 yaa
Dear Team ItMohon bantuannya jringan internet ruang meeting 17 terkendala gak bisa connect. Terima kasih 🙏🏼
Dear Tim mohon dibantu utk wifi tidak bisa ke detect
@Helpdesk Radikari yang duty siapa ya? Boleh bantu akses internet lantai 16 ruangan dlm ga ya?
Team it help wifi inet Ella di lt 17 raw merchant. No ticket 8233
Dear IT, mohon di bantu akses internet di floor dana digital H tower ya. Thank you
Team IT minta tolong laptop Ella di lt 17 gak bisa wifi dan lan. Tiket remdesk menyusuk
Setting wifi dan colokin HDMI
Dear team IT, mohon bantuan nya setting wifi laptop ruang meeting lt 17, thanks
Dear Tim IT, mohon dibantu utk internet di ruang meeting Lt17 karena dari client terkendala. Terima kasih
Team IT, tolong bantu wifi inet nya pts2
Team IT @Helpdesk Radikari boleh bantu jaringan internet ga stabil di lantai 16 yg didlm
Dear IT team, mohon dibantu laptop MPO yg sedang duty d h tower tidak nyambung ke internet
Dear Team IT. Mohon bantuannya tidak bisa connect wifi. Ruang meeting HTower lt. 17
Team iT minta tolong WiFi laptop Ella di ruang meeting lt 17
Pagi kak. Ini wifi saya kendala terus. Gabisa konek. Dan kelempar ke server lt 16. Tolong dibantu makasih
Dear team it, mohon bantuannya untuk laptop qa site jakarta lantai 17, wifinya susah untuk terkoneksi. Terimakasih
Team IT minta tolong WiFi di ruang meeting lt 17
Project Action Status
Investree Masukan pass wifi user Closed
DANA CS no Action Normal Kembali Closed
Investree Closed
Investree Sambugkan kembali wifi Closed
DANA CS setting wifi Closed
DANA KYC Eskalasi L1 Closed
DANA DIGITAL Lepas dan pasang AD Closed
Management masukan akun wifi clien Closed
DANA DIGITAL Open
Investree seeting wifi client guest Closed
DANA DIGITAL kordinasi dengan L1 Closed
Investree No Action normal kembali Closed
MPO connect wifi Closed
DANA DIGITAL Eskalasi l1 untuk whitelist laptop Closed
DANA DIGITAL eskalasi ke tim L1 buat whitelist laptop kak ella yg abis ganti di depok Closed
Investree Reconnect wifi Closed
DANA DIGITAL forget ssid wifi yang tidak di gunakan Closed
DANA DIGITAL reinstal driver WIFI Closed
Channel User Date Closed Date-Time Closed Tiket Remdesk
Whatsapp Gr-- 7/27/2023 14:11
Whatsapp GrDanisa 7/27/2023 12:38
Whatsapp Group 7/24/2023 14:23
Whatsapp Group 6/7/2023 10:30
Whatsapp GrFifi 7/20/2023 9:37
Whatsapp GrNazka 7/18/2023 9:25
Whatsapp Grella rahmadani 7/17/2023 10:08
Whatsapp Grbu yuni 7/15/2023 12:03
Whatsapp GrRiyan
Whatsapp Group 7/12/2023 13:44
Whatsapp GrFauzan 7/10/2023 11:45
Whatsapp Grana 7/5/2023 14:03
Whatsapp Grsaepul sidik 6/16/2023 16:05 8045
Whatsapp GrRetno 6/27/2023 10:18
Whatsapp Grella rahmadani 6/26/2023 9:45 8105
Whatsapp GrLesni 6/19/2023 9:13
Whatsapp GrAdi 6/23/2023 9:33
Whatsapp GrElla 6/21/2023 9:45
Tiket Redmine Link Email/Group WA

http://redmine.radikari.co.id:3000/issues/3825

- -

http://redmine.radika-

http://redmine.radikari.co.id:3000/issues/3613
Site Respond Date-Time Group Type Category Sub-Category Play Maker
DPKGSQ 6/1/2023 12:19 ICT OperatSERVICE Network Knowledge Issue 5 FANDI AKHMAD
DPKGSQ 7/27/2023 10:11 ICT OperatSERVICE Network Knowledge Issue 5 FANDI AKHMAD
SRGKWI 7/21/2023 10:32 ICT OperatSERVICE Network Knowledge Issue 5 FANDI AKHMAD
JOGJSM 7/15/2023 7:55 ICT OperatSERVICE Network Knowledge Issue 5 ANA FARADIS
SRGCNP 7/7/2023 18:26 ICT OperatSERVICE Network Knowledge Issue 5 ANA FARADIS
SRGCNP 7/5/2023 15:41 ICT OperatSERVICE Network Knowledge Issue 5 OLGA PUTRIYA
JKTHTW 6/4/2023 15:00 ICT OperatSERVICE Network Knowledge Issue 5 OLGA PUTRIYA
JOG412 6/30/2023 16:06 ICT OperatSERVICE Network Knowledge Issue 5 ANA FARADIS
JOGJSM 6/26/2023 12:01 ICT OperatSERVICE Network Knowledge Issue 5 ANA FARADIS
JOGJSM 6/21/2023 1:20 ICT OperatSERVICE Network Knowledge Issue 5 ANANDA FARH
JOG412 6/19/2023 10:46 ICT OperatSERVICE Network Knowledge Issue 5 OLGA PUTRIYA
JOGJSM 6/16/2023 21:42 ICT OperatSERVICE Network Knowledge Issue 5 ANA FARADIS
JOGJSM 6/16/2023 20:35 ICT OperatSERVICE Network Knowledge Issue 5 ANA FARADIS
SRGCNP 6/14/2023 23:27 ICT OperatSERVICE Network Knowledge Issue 5 RIZQI RAHMAN
SRGCNP 6/13/2023 18:19 ICT OperatSERVICE Network Knowledge Issue 5 BAYU SETIAWA
Service Desk
OLGA PUTRIYANI
BAYU SETIAWAN
FANDI AKHMAD
DIKNA ANDREAN
ANA FARADIS
CATUR NUGROH
GAMA GEMILANG
DESTA AFIF HAR
ALFI NOVIA ZH
DIKNA ANDREAN
ALFI NOVIA ZH
DESTA AFIF HAR
DESTA AFIF HAR
FANDI AKHMAD
CATUR NUGROH
Issue
internet di ruang KYB agak lama
mohon dibantu ya pd saat isi data rumah polis terjadi error
Dear Team IT, mohon dibantu inet kawi 1 2 3 reconnecting, terima kasih
Mohon dibantu pengecekan untuk jaringan Lantai 2 apakah ada kendala ? karena dari pukul 01:00-07:54 tidak ada panggilan y
Dear team IT mohon bantuan internet candi reconecting. Terimakasih
Dear Team IT mohon dibantu pengecekan dikarenakan inet Candi tidak stabil, saat mau buka ZD ini muter" seperti digambar, t
Dear IT Team, mohon dibantu internet tidak stabil laptop agent di H tower lantai 17, dengan no remdesk 7969
sore tim @Helpdesk Radikari bisa minta tolong untuk pindah workseat laptop JSM 4117 di ruang R7 ? karena internetnya serin
jsm 3892 blm ip 10, mhn dibantu ya bang @Helpdesk Radikari | jsm 3912, belum ip 10 juga, mhn dibantu yaa | jsm 3882, sama
Apakah ada kendala jaringan team?, saat ini akses sf lemot dan impac pada tidak dapat membalas chat customer
Mohon dibantu kendala pada laptop jsm 3824, untuk acessnya sangat lambat setiap buka tab ataupun download dan untuk exc
Mohon di bantu cek jaringan lantai 2, karena all agent inbound call saat interaksi tidak dapat mendengar suara user. sudah kam
mas @Helpdesk Radikari mohon dibantu, jaringan WFO jogsem ke SF lemot
Dear Team IT mohon dibantu koneksi internet di Candi tidak stabil. Terima kasih
internet tidak bisa di candi
Project Action Status Channel
DANA KYB Open Whatsapp Group
PAIB Open Whatsapp Gr
DANA DIGI Eskalasi L1 Closed Whatsapp Gr
FLIP FU ke tim network Closed Whatsapp Gr
DANA DIGI FU tim L1 Closed Whatsapp Gr
DANA DIGI no action, normal kembali Closed Whatsapp Gr
DANA CS Ganti kabel Lan Closed Whatsapp Group
SnD replace LAN Closed Whatsapp Gr
Tiket.com FU L1 Closed Whatsapp Gr
Tiket.com Eskalasi ke tim Network dan di minta untuk dicoba secara berkala Closed Whatsapp Group
AnterAja No action, dicoba berkala Closed Whatsapp Gr
FLIP FU ke tim Inhouse Closed Whatsapp Gr
Tiket.com reroute trafik SF tikte ke ISP BAckup (Biznet) Closed Whatsapp Gr
DANA DIGI Speed test aman Closed Whatsapp Gr
DANA DIGI cek koneksi di floor dan speedtest Closed Whatsapp Gr
User Date Closed Date-Time Closed Tiket Remdesk Tiket Redmine
Whatsapp Group
Febri
Karisma, Novan, Theana 7/21/2023 10:38 8242
dinda herdiani 7/15/2023 8:25
yufron hidayat 7/7/2023 18:33
al 7/5/2023 15:43
Whatsapp Group 6/4/2023 15:01
lulu nabilah 6/30/2023 16:15 - http://redmine.radika
renggo 6/26/2023 12:09 - http://redmine.radika
Whatsapp Group
ria ambarwati 6/19/2023 11:00 - -
hafid 6/16/2023 21:57 - http://redmine.radika
renggo 6/16/2023 20:51 - http://redmine.radika
Edi 6/14/2023 23:44 - http://redmine.radika
gong 6/13/2023 18:20 - http://redmine.radikari.co.id:3000/issues/3510?issue_c
Link Email/Group WA

-
-

-
-
-
-
dmine.radikari.co.id:3000/issues/3510?issue_count=9&issue_position=1&next_issue_id=3509
Site Respond Date-Time Group Type Category Sub-Category
JOGJSM 7/27/2023 15:08 ICT OperatSERVICE REQUEST Network Wi-Fi
JOGJSM 6/2/2023 9:30 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 7/27/2023 3:53 ICT OperatSERVICE REQUEST Network Admin CS/Care/MM
JOGJSM 6/2/2023 11:10 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 7/26/2023 14:05 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 7/25/2023 23:42 ICT OperatSERVICE REQUEST Network BO DANA
JOGJSM 7/24/2023 18:34 ICT OperatSERVICE REQUEST Network Other System
JOGJSM 7/24/2023 13:33 ICT OperatSERVICE REQUEST Network Web Can't Access
JOGJSM 6/5/2023 14:29 ICT OperatSERVICE REQUEST Network Wi-Fi
JOGJSM 7/21/2023 10:06 ICT OperatSERVICE REQUEST Network Request VPN
JOGJSM 7/21/2023 10:06 ICT OperatSERVICE REQUEST Network VPN Client
JOGJSM 6/6/2023 16:28 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 7/21/2023 7:58 ICT OperatSERVICE REQUEST Network Whitelist Perangkat
JOGJSM 7/20/2023 13:16 ICT OperatSERVICE REQUEST Network Web Can't Access
JOGJSM 7/20/2023 15:47 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/9/2023 9:07 ICT OperatSERVICE REQUEST Network Wi-Fi
JOGJSM 7/20/2023 12:22 ICT OperatSERVICE REQUEST Network Wi-Fi
JOGJSM 7/19/2023 4:45 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 7/15/2023 7:55 ICT OperatSERVICE REQUEST Network Knowledge Issue 5
JOGJSM 7/13/2023 16:00 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 7/13/2023 9:57 ICT OperatSERVICE REQUEST Network Whitelist Perangkat
JOGJSM 7/6/2023 0:13 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 7/1/2023 8:39 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/30/2023 8:48 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/29/2023 19:24 ICT OperatSERVICE REQUEST Network VPN Client
JOGJSM 6/27/2023 11:52 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 6/26/2023 12:01 ICT OperatSERVICE REQUEST Network Knowledge Issue 5
JOGJSM 6/26/2023 7:45 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/24/2023 17:46 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/24/2023 17:24 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/23/2023 10:06 ICT OperatSERVICE REQUEST Network Wi-Fi
JOGJSM 6/23/2023 9:46 ICT OperatSERVICE REQUEST Network Web Can't Access
JOGJSM 6/16/2023 9:15 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 6/23/2023 9:32 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/16/2023 20:35 ICT OperatSERVICE REQUEST Network Knowledge Issue 5
JOGJSM 6/21/2023 8:20 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/16/2023 21:42 ICT OperatSERVICE REQUEST Network Knowledge Issue 5
JOGJSM 6/21/2023 1:20 ICT OperatSERVICE REQUEST Network Knowledge Issue 5
JOGJSM 6/19/2023 14:12 ICT OperatSERVICE REQUEST Network LAN
JOGJSM 6/17/2023 7:10 ICT OperatSERVICE REQUEST Network Web Can't Access
JOGJSM 6/17/2023 13:43 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 6/17/2023 13:30 ICT OperatSERVICE REQUEST Network LAN
Play Maker Service Desk
FANDI AKHMADALFI NOVIA ZH
FANDI AKHMADVHELIA YODYANA
DIAN ADI SUTRDIKNA ANDREANA
FANDI AKHMADVHELIA YODYANA
OLGA PUTRIYAALFI NOVIA ZH
ANANDA FARH DIKNA ANDREANA
BAYU SETIAWAVHELIA YODYANA
ANA FARADIS ALFI NOVIA ZH
ANA FARADIS ALFI NOVIA ZH
FANDI AKHMADVHELIA YODYANA
FANDI AKHMADVHELIA YODYANA
VHELIA YODYAALFI NOVIA ZH
FANDI AKHMADVHELIA YODYANA
FANDI AKHMADALFI NOVIA ZH
FANDI AKHMADALFI NOVIA ZH
FANDI AKHMADVHELIA YODYANA
FANDI AKHMADALFI NOVIA ZH
ANANDA FARH DIKNA ANDREANA
ANA FARADIS DIKNA ANDREANA
ALFI NOVIA ZH ALFI NOVIA ZH
FANDI AKHMADDESTA AFIF HARTANTO
ANANDA FARH ANANDA FARHAN
OLGA PUTRIYADIKNA ANDREANA
FANDI AKHMADVHELIA YODYANA
ALFI NOVIA ZH ALFI NOVIA ZH
PANDU SAPUT PANDU SAPUTRA
ANA FARADIS ALFI NOVIA ZH
ANA FARADIS ALFI NOVIA ZH
ANANDA FARH DESTA AFIF HARTANTO
ANANDA FARH DESTA AFIF HARTANTO
FANDI AKHMADVHELIA YODYANA
FANDI AKHMADVHELIA YODYANA
ANANDA FARH VHELIA YODYANA
FANDI AKHMADVHELIA YODYANA
ANA FARADIS DESTA AFIF HARTANTO
OLGA PUTRIYAPANDU SAPUTRA
ANA FARADIS DESTA AFIF HARTANTO
ANANDA FARH DIKNA ANDREANA
OLGA PUTRIYAVHELIA YODYANA
OLGA PUTRIYADIKNA ANDREANA
OLGA PUTRIYADIKNA ANDREANA
OLGA PUTRIYADIKNA ANDREANA
Issue
dear team IT, mohon bantuannya untuk setting jaringan pada TV yang ada di lantai 1 ya karena akan kami gunakan namun jar
Kak, LAN laptop JSN 1230 yg saya pakai tidak bisa terhubung dari td kak. Boleh minta bantuin cek knapa ya ?
Dear Team IT, mohon bantu pengecekan untuk all site agent jogja tidak dapat akses admin care dengan tampilan sesuai gamb
Dear team, mohon bantuannya terkait kendala laptop JSM-3026 tidak dapat terhubung dengan internet seperti SS berikut. Ter
dear team, mohon bantuannya akses internet tidak bisa menggunakan LAN
Mohon bantuannya team IT, BO KYC jogja sering error seperti gambar terlampir. Trims
agent tidak bisa set aux di bantu untuk pengecekan dari sisi network RK
Dear Team IT, Mohon bantu pengecekan terjadi RTO, apakah ada kendala jaringan?
Dear team @Helpdesk Radikari Mohon bantuannya terkait laptop RTFM tidak bisa conect Wifi Nama : Hafid alfani NO laptop :
Selamat pagi team @Helpdesk Radikari mohon bantuannya terkait pengunaan open vpn untuk Vida. Terimakasih
Selamat pagi team @Helpdesk Radikari mohon bantuannya terkait pengunaan open vpn untuk Vida. Terimakasih
Mohon dibantu pengecekan Laptop Agent Sosmed tidak bisa Connect LAN
Dear team @Helpdesk RadikariMohon bantuanya untuk setting laptop client koneksi ke wifi, saat ini duty di lantai 2.Terima kas
Dear Team IT, mohon bantu pengecekan laptop saya masih belum bisa akses sf, admin care dan admin cs jika menggunakan
eam IT, tolong dibantubeberapa laptop floor tiket LAN nya mati kalo di tinggal lama, saya gatau interval pastinya, tp kalo saya s
Selamat pagi teman2 IT yg duty di jogsem, mohon bantuannya untuk setting laptop client FLIP untuk konek ke wifi diruang mee
dear team, need help untuk laptop training tidak bisa konek jaringan wifi. JSM-4247. terima kasih
dear team IT, mohon bantu pengecekan apakah ada kendala jaringan? saya tidak dapat akses sf, google, adm care dan admin
Mohon dibantu pengecekan untuk jaringan Lantai 2 apakah ada kendala ? karena dari pukul 01:00-07:54 tidak ada panggilan y
Hi team, mohon bantuannya saat ini di Floor Ula terkendala Internetnya tidak terhubung. Apakah sedang ada kendala dari inte
Request akses WIFI TL Vida
Mohon bantuannya internet kendala team
pagi kak, IT yang duty siapa ya? LAN aku gak connect
Dear team, mohon dibantu tidak bisa akses link csi shopee JSM 3939. Terim kasih
Dear Team IT mohon bantuannya laptop saya tidak dapat connect pritunl, sudah dicoba beberapa kali namun status connectin
dear team mohon bantuannya kendala internet lemot sekali all agent lt 1 kak loading aja daritadi
jsm 3892 blm ip 10, mhn dibantu ya bang @Helpdesk Radikari | jsm 3912, belum ip 10 juga, mhn dibantu yaa | jsm 3882, sama
Dear team @Helpdesk Radikari mohon dibantu untuk laptop JSM 3921 tidak bisa connect LAN dengan notifikasi seperti terlam
Dear team, mohon bantuannya laptop2 berikut tidak bisa connect LAN. Action yg sudah dilakukan:
Obh RTFM, terputus lan sudah kami bantu dengan lan lain tetap masih tidak bisa denga notif berikut
dear team IT, mohon bantuannya untuk setting wifi karena pada laptop training masih belum bisa connect ke wifi. terima kasih
Pagi tim it mohon dibantu link rumah polis seperti ini
tolong dibantu jaringan lemot
Pagi kak @Helpdesk Radikari , bisa bantu cek kak. Ada 1 laptop yang sudah tersambung LAN tetapi tidak bisa akses radion at
mas @Helpdesk Radikari mohon dibantu, jaringan WFO jogsem ke SF lemot
Dear tim IT, mohon bantuannya cable LAN untuk laptop ku JSM 3307 ga bs connect Sudah ganti kabel lain namun tampilanny
Mohon di bantu cek jaringan lantai 2, karena all agent inbound call saat interaksi tidak dapat mendengar suara user. sudah kam
Apakah
JSM-3080 ada kendala jaringan team?, saat ini akses sf lemot dan impac pada tidak dapat membalas chat customer
JSM-1724
Dear team IT mohon bantuannya , untuk agent jogja SF eror dan tidak bisa cek admin care,
Team IT mohon bantu jaringan josem WFO kendala SF. terima kasih
dear team, mohon bantuan pengecekan apakah ada kendala internet karena seluruh agent kendala ketika melakukan pengece
Project Action Status Channel User Date Closed Date-Time Closed
FLIP Open Whatsapp GrAndini
AnterAja eskalasi L1Closed Whatsapp GrYudi 6/2/2023 9:56
Tiket.com FU ke InhoEscalation Whatsapp Gr~Rasid Khulafaur 7/27/2023 4:18
AnterAja open blok Closed Whatsapp GrJourga 6/2/2023 11:30
Tiket.com Closed Whatsapp Grhera 7/26/2023 14:11
DANA KYC Up inhouseClosed Whatsapp Group 7/25/2023 23:55
FLIP up ke ecentClosed Whatsapp Grdinda 7/24/2023 18:40
Tiket.com Open Whatsapp Grrasid khualafaur
FLIP whitelist L1Closed Whatsapp Grhafid 6/5/2023 14:48
SnD install VPNClosed Whatsapp GrEki 7/21/2023 11:37
SnD install VPNClosed Whatsapp GrEki 7/21/2023 11:37
FLIP rejoin AD Closed Whatsapp Grdinda 6/6/2023 16:38
FLIP Eskalasi L Closed Whatsapp GrHafid 7/21/2023 8:00
Tiket.com Restart DeClosed Whatsapp GrKhulafar 7/20/2023 13:35
Tiket.com Open Whatsapp Group
FLIP wifi login Closed Whatsapp GrArif 6/9/2023 9:25
LnD Fu tim L1 Open Whatsapp GrAndini 7/20/2023 12:35
Tiket.com Ganti mengClosed Whatsapp Group 7/19/2023 5:03
FLIP FU ke tim Closed Whatsapp Grdinda herdiani 7/15/2023 8:25
ULA Coba berkaClosed Whatsapp GrRihga 7/13/2023 16:05
VIDA Open Email Candra
FLIP Closed Whatsapp Group 7/6/2023 0:18
Tiket.com Ganti kabeClosed Whatsapp Grsukma 7/1/2023 8:45
AnterAja clear cach Closed Whatsapp GrAfta 6/30/2023 8:53
Tiket.com re-install prClosed Whatsapp GrRasid 6/29/2023 19:32
FLIP Eskalasi k Closed Whatsapp Grjulaiha 6/27/2023 12:09
Tiket.com FU L1 Closed Whatsapp Grrenggo 6/26/2023 12:09
FLIP FU tim L1 Closed Whatsapp Grdinda herdiani
FLIP Eskalasi k Closed Whatsapp Group 6/24/2023 17:49
FLIP Eskalasi k Closed Whatsapp Group 6/24/2023 17:44
LnD reconnect Closed Whatsapp GrAndini 6/23/2023 10:13
PAIB refresh ha Closed Whatsapp GrFebri 6/23/2023 9:50
Loreal Dicoba secClosed Whatsapp Group 6/16/2023 9:18
SnD ganti kabe Closed Whatsapp GrHesty 6/23/2023 9:42
Tiket.com reroute tra Closed Whatsapp Grrenggo 6/16/2023 20:51
ManagemenTerblock NClosed Whatsapp Group 6/21/2023 9:50
FLIP FU ke tim Closed Whatsapp Grhafid 6/16/2023 21:57
Tiket.com Eskalasi keClosed Whatsapp Group
FLIP reconnect Closed Whatsapp Grjulaiha 6/19/2023 14:20
Tiket.com Follow Up Closed Whatsapp Grenif 6/17/2023 7:24
Tiket.com FU Team LClosed Whatsapp Group 6/17/2023 13:59
FLIP FU Team LClosed Whatsapp Group 6/17/2023 13:52
Tiket Remdesk Tiket Redmine Link Email/Group WA

http://redmine.radikari.co.id:3000/issues/3405

7978 http://redmine.radika-

http://redmine.radikari.co.id:3000/issues/3798

- - -
- http://redmine.radika-
- http://redmine.radika-
http://redmine.radikari.co.id:3000/issues/3627
http://redmine.radikari.co.id:3000/issues/3626

http://redmine.radikari.co.id:3000/issues/3615
- http://redmine.radika-

- http://redmine.radika-

- - -
Site Respond Date-Time Group Type Category Sub-Category Play Maker
JOGJSM 7/19/2023 9:36 ICT OperatINCIDENTNetwork UPS BAYU SETIAWA
JOGJSM 7/19/2023 9:36 ICT OperatINCIDENTNetwork UPS BAYU SETIAWA
SRGCNP 7/9/2023 7:48 ICT OperatINCIDENTNetwork Time Out OLGA PUTRIYA
SRGKWI 7/9/2023 9:52 ICT OperatINCIDENTNetwork Time Out OLGA PUTRIYA
Service Desk Issue Project Action Status Channel User Date Closed
DESTA AFIF HARPagi TeamTiket.com Sudah bisaClosed Whatsapp Grrizky agustian
PANDU SAPUTRAGuys, apakaFLIP Sudah bisaClosed Whatsapp Grarif
ANA FARADIS Mohon di bDANA DIGI KoordinasiClosed Whatsapp Grmoms niegy
ANA FARADIS Dear team DANA
I DIGI KoordinasiClosed Whatsapp Grkarisma
Date-Time Closed Tiket Remdesk Tiket Redmine Link Email/Group WA

7/9/2023 8:19
7/9/2023 10:23
Site Respond Date-Time Group Type Category Sub-Category
JKTHTW 7/10/2023 15:27 ICT OperatSERVICE REQUEST Network Time Out
SRGCNP 7/10/2023 7:50 ICT OperatSERVICE REQUEST Network Time Out
SRGKWI 7/9/2023 9:52 ICT OperatINCIDENT Network Time Out
SRGCNP 7/9/2023 7:48 ICT OperatINCIDENT Network Time Out
JOGJSM 6/27/2023 11:52 ICT OperatSERVICE REQUEST Network Time Out
JOGJSM 6/17/2023 13:43 ICT OperatSERVICE REQUEST Network Time Out
SRGCNP 6/11/2023 16:55 ICT OperatSERVICE REQUEST Network Time Out
JKTHTW 6/17/2023 1:43 ICT OperatSERVICE REQUEST Network Time Out
SRGCNP 6/17/2023 1:28 ICT OperatSERVICE REQUEST Network Time Out
SRGCNP 6/16/2023 21:19 ICT OperatSERVICE REQUEST Network Time Out
SRGCNP 6/15/2023 7:21 ICT OperatSERVICE REQUEST Network Time Out
JOG412 6/15/2023 16:25 ICT OperatSERVICE REQUEST Network Time Out
SRGCNP 6/15/2023 10:07 ICT OperatSERVICE REQUEST Network Time Out
Play Maker Service Desk
ALFI NOVIA ZH RIZQI RAHMAN
ALFI NOVIA ZH ANA FARADIS
OLGA PUTRIYAANA FARADIS
OLGA PUTRIYAANA FARADIS
PANDU SAPUT PANDU SAPUTRA
OLGA PUTRIYADIKNA ANDREAN
VHELIA YODYAANANDA FARHAN
PANDU SAPUT GAMA GEMILANG
PANDU SAPUT RIZKY PRASOJO
ANA FARADIS ANA FARADIS
ANANDA FARH ANANDA FARHAN
ALFI NOVIA ZH ALFI NOVIA ZH
ANANDA FARH ANANDA FARHAN
Issue
Dear Tim IT, mohon dibantu cek utk internet di Lt16 dikarenakan tidak bisa dan mengakibatkan call terputus serta no signal pad
Dear team IT, apakah saat ini kondisi internet belum stabil di Candi? Karena sering sekali reconnecting & laptop TL tidak bisa d
Dear team IT, inet down kembali untuk site kawi 1. Terima kasih
Mohon di bantu utk internat Candi Semarang down 3 hari yang lalu, Terima Kasih
dear team mohon bantuannya kendala internet lemot sekali all agent lt 1 kak loading aja daritadi
Team IT mohon bantu jaringan josem WFO kendala SF. terima kasih
Dear Tim IT mohon dibantu pengecekan jaringan iternet candi mengalami down, dengan evidence seperti terlampir. Mohon dib
Dear team IT, mohon dibantu saat ini Internet jakarta down juga, terima kasih
Dear team It mohon dibntu internet kendala di semarang candi
Dear Tim IT mohon dibantu kendala, sering reconnect internet site semarang candi. dengan evidence terlampir, Mohon dibantu
Dear Team, mohon dibantu pengecekan kembali dikarenakan Candi SMG masih mengalami kendala koneksi internek tidak sta
Dear tim @Helpdesk Radikari mohon bantuannya untuk dilakukan pengecekan jaringan untuk call suara seperti robot, sama se
Dear IT inet Candi all agent Dan support down Mohon dibantu pengecekan terimakasih
Project
Investree
DANA DIGI
DANA DIGI
DANA DIGI
FLIP
Tiket.com
DANA DIGI
DANA DIGI
DANA DIGI
DANA DIGI
DANA DIGI
Amartha
DANA DIGI
Action
kordinasi dengan L1
FU tim L1
Koordinasi dengan L1
Koordinasi dengan L1
Eskalasi ke L1
FU Team L1
eskalasi l1 (terjadi high latency) cuma zendesk aja
Follow Up tim l1
eskalasi ke l1
eskalasi ke l1
eskalasi ke l1
eskalasi L1
eskalasi L1
Status Channel User Date Closed Date-Time Closed Tiket Remdesk
Closed Whatsapp GrDesi 7/10/2023 15:35
Closed Whatsapp Grgebrina 7/10/2023 8:10
Closed Whatsapp Grkarisma 7/9/2023 10:23
Closed Whatsapp Grmoms niegy 7/9/2023 8:19
Closed Whatsapp Grjulaiha 6/27/2023 12:09 -
Closed Whatsapp Group 6/17/2023 13:59
Closed Whatsapp Grjoeda 6/11/2023 16:58 8007
Closed Whatsapp GrGong Matua 6/17/2023 1:50
Closed Whatsapp GrYufron 6/17/2023 1:34 8050
Closed Whatsapp Grjoeda 6/16/2023 21:33 8049
Closed Whatsapp Gral 6/15/2023 8:30 -
Closed Whatsapp Group 6/15/2023 16:25
Closed Whatsapp Gral 6/15/2023 10:12 -
Tiket Redmine Link Email/Group WA

- -

- -

http://redmine.radikari.co.id:3000/issues/3548 -
http://redmine.radikari.co.id:3000/issues/3545 -
- -
http://redmine.radikari.co.id:3000/issues/3527
- -
Type Site Count of Site
INCIDENT 4
JOGJSM 2
SRGCNP 1
SRGKWI 1
SERVICE REQUEST 186
DPKGSQ 25
JKTHTW 41
JOG412 35
JOGJSM 42
KSTUBUN 4
SRGCNP 16
SRGKWI 18
WFH 5
Total Result 190
Site Respond Date-Time Group Type Category Sub-Category Play Maker
JOGJSM 7/25/2023 23:42 ICT OperatSERVICE Network BO DANA ANANDA FARH
JOG412 7/20/2023 22:37 ICT OperatSERVICE Network BO DANA PANDU SAPUT
Service Desk Issue
DIKNA ANDREANMohon bantuannya team IT, BO KYC jogja sering error seperti gambar terlampir. Trims
AKHMAD MUZAKIDear team IT, mohon bantuannya site jakarta tdk bsa akses BO. thanks
Project Action Status Channel
DANA KYC Up inhouse Closed Whatsapp Group
DANA DIGI Eskalasi L1 network (sedang ada maintenance dan perpindahan jalur) Closed Whatsapp Gr
User Date Closed Date-Time Closed Tiket Remdesk Tiket Redmine
Whatsapp Group 7/25/2023 23:55
Hamid 7/20/2023 22:41
Link Email/Group WA
Sub-Category Count of Site
Admin CS/Care/MM 1
BO DANA 2
Browser 1 Total
Knowledge Issue 5 15
200
LAN 44
160
Open Access 1
Other System 1 120
Port 1 80
Request VPN 4 40
Softphone (3CX/Microship/Xlite) 1 0
Time Out 30 M A er 5 N ss m ort N te) ut S ue nt
e /M AN ws sue LA cce ste P t VP /Xli e O UP Iss li e cce
UPS 2 ar D ro Is A Sy s i p im C A
/C BO B ge e n er ue sh T e am PN n't Pe
S h q
e ro r V a
Upstream Issue 1 C le
d p
O Ot R ic ps
t C i st
in w /M U e b itel
VPN Client 12 m o X W Wh
Ad Kn C
Web Can't Access 13 (3
e
Whitelist Perangkat 12 h on
Wi-Fi 48 ftp
So
Yellow 1
Total Result 190
Total

Count of Site
t t t t i t
ss m or N te) u PS ue n ss ka -F ow ul
ce yste P t VP /Xli e O U Iss Cli e cce ng Wi ell es
S s i p im A a Y lR
er ue sh T e am PN n't Per ta
q
e ro r V a To
R ic p st C l i st
X/
M U eb ite
C W Wh
(3
n e
ho

You might also like