Course Curricula

Under
SKILL DEVELOPMENT INITIATIVE SCHEME (SDIS)
Based on
Modular Employable Skills (MES)
on
Spa & Wellness Sector

Government of India
Ministry of Labour& Employment,
Directorate General of Employment & Training
 SYLLABUS

FOR

SPA THERAPY
MODULAR EMPLOYBILITY SKILL

GENRAL INFORMATION
 1. Name of the Trade : SPA THERAPY level-1
2. MES course code : SPW 701
3. NCO Code No. : 560
4. Duration : 600 (08 Hours per day)
5. Power Norms : 6 kW
6. Space Norms : 80 Sq.m.
7. Entry Qualification : Passed 10th class Examination
8. Unit Size(No. of Student) : 20
9. Instructor’s/Trainer’s qualification: Graduate with the five years
of experience in relevant field, CIDESCO/CIBTAC/City &
Guilds/ITEC, Certificate from a government recognized
institute.
10. Exit Level : Successful candidates
would be able to work as Spa therapist and electrologist

DRAFT SYLLABUS FOR SPA THERAPIST LEVEL - 1 (MES)

DURATION:- 600 Hours (8 hours per day)

Hours Theory Practical

 Th- 4hrs First Aid  Saving techniques during injuries
 Pr- 4 hrs  Purpose of first aid as-electric shock, poisoning, bites
 Identification & recoveries of & stings, burns on dummies.
different types of injuries such
as- Fractures, burns, electric
shock, loss of consciousness,
external bleeding , poisoning ,
bites & stings, eye, ear, nose &
throat emergencies, high Blood
pressure.
 Self protection
 Th- 4hrs Hygiene rules & housekeeping  Cleaning & handling equipments
 Pr- 16 hrs  Purpose  Sterilization of equipment
 Hygiene rules  Practice of cleaning procedures
 Knowledge of cleaning agents  Linen handling procedures
 Sterilization & sanitization  Treatment room set-up
 Linen handling & maintenance  Treatment room cleaning
 Storage  Infection control
 Inventory
 Fire prevention
 Th- 4hrs Posture & Yoga  Posture correction techniques
 Pr-120 hrs  Purpose  Spine stretching asanas
 Benefits  Breathing techniques
 Body proportion  Stress management exercises
 Diet knowledge
 Safety precautions/Do’s &
don’ts
 Th- 4hrs Personal grooming  Self grooming techniques
 Pr- 40 hrs  Purpose  Role modelling
 Personal hygiene  Different body language zesters
 Qualities of spa therapist  Group discussion & public speaking
 Professional ethics
 Guest relations
 Client consultation
 Communication skills
 Th- 4hrs Anatomy & physiology  Identification of body parts &
 Pr- 6 hrs  Knowledge of human body organs with the help of dummy
 Knowledge of 10 major systems skeletons and anatomy &
 Skeleton physiology charts.
 Muscular
 Nervous
 Endocrine
 Cardiovascular
 Lymphatic
 Respiratory
 Digestive
 Urinary
  Reproductive
 Th- 4hrs Introduction to spa  Visit to various SPAs
 Pr- 40 hrs  Purpose  Pre & post treatment room set-up
 History
 Benefits
 Types of Spa
 Day spa
 club spa
 Destination spa
 Resort spa/Hotel spa
 Body Spa
 Hair Spa
 Manicure/ Pedicure spa.

 Th- 8hrs Spa product knowledge  Product ordering & handling

 Pr- 10 hrs  Herbs  Storage & inventory
 Essential oils  Blending of therapy products
 Aromatic oils
 Preservatives
 Active ingredients
 Carrier oils
 Base creams
 Pre Blended oils
 Pre Blended creams
 Soaps, shampoos & lotions
 Licensing (drug Control)
 Salts
 Benefits of different spa
products
 Safety precautions/ Do’s &
don’ts
 Th- 6hrs Spa as a career
 Basic requirements
 Motivation
 Spa Career Options
 Business start up strategies
 Job opportunities
 Role & responsibilities of spa
therapist

 Th- 2hrs Introduction to massage  Trolley preparation

 Pr- 48 hrs  Purpose  Basic massage steps
 History
 Benefits
 Types
 Th- 4hrs Swedish massage  Pre- treatment room set-up
 Pr- 50 hrs  Purpose  Guest handling & draping
  History  Dispensing
 Benefits  Self protection
 Essential steps  Essential treatment procedure
 Treatment preparation
 Safety precautions/Do’s & don’ts
 After care
 Th- 6hrs Abhyangam massage  Pre- treatment room set-up
 Pr- 56 hrs  Purpose  Guest handling & draping
 History  Dispensing
 Benefits  Self Protection
 Essential steps  Essential Treatment procedure
 Treatment preparation
 Safety precautions/Do’s & don’ts
 After care/Home Care
 Th- 3hrs Indian head massage  Pre & post treatment room set-up
 Pr- 30 hrs  Purpose  Guest handling & draping
 History  Dispensing
 Benefits  Self protection
 Essential steps  Essential treatment procedure
 Treatment preparation
 Safety precautions/Do’s & don’ts
 After care/Home Care
 Th- 3hrs Back, neck & shoulder massage  Pre & post treatment room set-up
 Pr- 40 hrs  Purpose  Guest handling & draping
 History  Dispensing
 Benefits  Self protection
 Essential Steps  Essential treatment procedure
 Treatment preparation
 Safety precautions/Do’s & don’ts
 After care/Home care
 Th- 4hrs Hand & Foot Massage  Pre & post Treatment room set-up
 Pr- 40 hrs  Purpose  Guest handling & draping
 History  Dispensing
 Benefits  Self protection
 Essential steps  Essential treatment procedure
 Treatment preparation
 Safety precautions/Do’s & don’ts
 After care/Home care
40 hrs   Industrial visits
 Market surveys
 Project work

Note :- Sterilization of tools & hand sanitization should be practised in each

practical.
Services of guest speakers (Doctor/Ayurveda Doctor/Yoga
Instructor/Motivational Speaker will be taken for relevant subjects like Yoga,
Ayurveda, First Aid, Anatomy, Physiology & Communication Skills etc).

STANDARD LIST OF TOOLS & EQUIPMENTS

S.No Name of Items Quantity
1 First Aid Dummy 02 Nos.
2 First Aid Kit 02 Nos.
3 Fire Extinguishers (Water, CO2, Blanket) 02 Nos.
4 Housekeeping Equipments As Required
5 Treatment room with shower, steam room, 01 No. Each
sauna, water features (Bathtub, Jacuzzi etc.)
6 Trash bin 10 No.
7 Refrigerator 01 No.
8 Spa Linen As required
9 Spa Massage bed 10 Nos.
10 Treatment Trolley 10 Nos.
11 Anatomy & Physiology charts of all major 01 No. (each)
systems
12 Thai Massage Mat 220*250 cm 1 No.
13 UV Sterilizer 2 Nos.
14 Hot Cabinet 2 Nos.
15 Cold Cabinet 2 Nos.
16 Reference Books for Library As required
17 Wax Heater 10 Nos.
18 Spa publications (selection) As required
19 Manicure Bowl 10 Nos.
20 Manicure/ Pedicure Set (cutters, filers, 10 Nos.
cleaners, cuticle pushers, nail brush, pumic
stone, wooden & steel scraper etc.)
21 Manicure / Pedicure station 05 Nos.
22 Back Massage Chair 04 Nos.
23 Hair Dryer (Hand Held) 02 Nos.
24 Ayurvedic Wooden Bed 02 Nos.
25 Shirodhara Stand 02 Nos.
26 Foot Ladder 02 Nos.
27 Wooden Trolley 02 Nos.
28 Manicure Chair for Therapist 05 Nos.
29 Pedicure Stool 05 Nos.
30 Facial Steamer 02 Nos.
31 Magnifying Lamp 05 Nos.
32 Yoga Mats 21 Nos.

Theory room Furniture

S.No. Description Qty.

1 Chair with flap for trainees 20 Nos.

2 Teacher’s Table and chair set 01 No.
3 LCD Projector 01 No.
4 Computer set with UPS 01 No.
5 White Magnetic Board with felt board & 01 No.
accessories
6 Air conditioner split 2 ton with stabilizer 02 No.
7 Flannel board 01 No.
8 Display board 02 No.
9 Curtain/blinds for treatments rooms As required
10 Reference Library As required

Note: Above mentioned items are for a batch of 20 trainees, in case VTPs are intend to start with the
batch 10 trainees the requirements would be reduced accordingly.
 GENRAL INFORMATION

1. Name of the Trade : SPA THERAPY level-2

2. MES course code : SPW 702

3. NCO Code No. : 560

4. Duration : 480 (08 Hours per day)
5. Power Norms : 6 kW
6. Space Norms : 80 Sq.m.
7. Entry Qualification : Passed 10th class Examination
and completed level 1 i.e SPW 701
8. Unit Size(No. of Student) : 20
9. Instructor’s/Trainer’s qualification: Graduate with the five years
of experience in relevant field, CIDESCO/CIBTAC/City &
Guilds/ITEC, Certificate from a government recognized
institute.
10.Exit Level : Successful candidates would
be able to work as Spa therapist and electrologist

SYLLABUS FOR SPA THERAPIST- LEVEL 2 (MES)

DURATION:- 480 Hours (8 hours per day)

Hours Theory Practical

 Th- 6 hrs  Yoga for wellbeing  Practice for Asanas
 Pr- 60 hrs a) History and evolution of  Practice for Pranayams
yoga  Practice for Mudras
b) Asanas  Practice for Chakras
c) Pranayams
d) Mudras
e) Chakras
 Th- 6 hrs Complementary therapies &  Pre- treatment room set-up
 Pr- 100 hrs treatments  Procedures
 Types of therapies
 Aromatherapy
 Hydrotherapy
 Reflexology
 Acupressure
 Body wraps
 Body scrubs
 Safety precautions
 Th- 04hrs Diet & Nutrition  Making of diet charts according to
 Pr- 06 hrs  Basic food groups age groups
 Knowledge of nutrients
 Basics of balanced diet
 Nutrition & lifestyle
 Food allergies
 Th- 4hrs Shirodhara  Pre- treatment room set-up
 Pr- 64 hrs  Purpose  Guest handling & draping
 History  Product handling
 Benefits  Dispensing
 Essential steps  Self protection
 Treatment preparation  Essential treatment procedure
 Safety precautions/ Do’s & don’ts
 After care
 Th- 4hrs Potli Massage  Pre- Treatment room set-up
 Pr- 56hrs  Purpose  Guest handling & draping
 History  Product handling
 Benefits  Dispensing
 Essential steps  Self protection
 Treatment preparation  Essential treatment procedure
 Safety precautions/ Do’s & don’ts
 After care
 Th- 4hrs Panchkarma  Pre- Treatment room set-up
 Pr- 64 hrs  Purpose  Guest handling & draping
 History  Product handling
 Benefits  Dispensing
 Safety precautions /Do’s &  Self protection
don’ts  Essential treatment procedure
 After care

 Th- 4hrs Advance facials  Pre- Treatment room set-up

 Pr- 40hrs  Latest trends in advanced  Guest handling & draping
facials  Product handling
 Knowledge of different types of  Dispensing
advanced facials  Self protection
 Knowledge of advanced  Essential treatment procedure
treatment products
  Essential steps
 Benefits
 Safety precautions Do’s & don’ts
 After care

 Th- 2hrs Front office handling  Guest orientation

 Pr- 16hrs  Telephone etiquette & handling  Basic computer Operations
 Guest appointments & booking  Making of bills, invoices , tax & vat
procedures calculations.
 Cancellation policy
 Basic knowledge of billing,
invoice , tax & vat , stock
maintenance.

P – 40 hrs  Industrial exposure




Note :- Sterilization of tools & hand sanitization should be practised in each

practical.

Services of guest speakers (Doctor/Ayurveda Doctor/Yoga

Instructor/Motivational Speaker will be taken for relevant subjects like Yoga,
Ayurveda, First Aid, Anatomy, Physiology & Communication Skills etc).

STANDARD LIST OF TOOLS & EQUIPMENTS

S.No Name of Items Quantity
1 First Aid Dummy 02 Nos.
2 First Aid Kit 02 Nos.
3 Fire Extinguishers (Water, CO2, Blanket) 02 Nos.
4 Housekeeping Equipments As Required
5 Treatment room with shower, steam room, 01 No. Each
sauna, water features (Bathtub, Jacuzzi etc.)
6 Trash bin 10 No.
7 Refrigerator 01 No.
8 Spa Linen As required
9 Spa Massage bed 10 Nos.
10 Treatment Trolley 10 Nos.
11 Anatomy & Physiology charts of all major 01 No. (each)
systems
12 Thai Massage Mat 220*250 cm 1 No.
13 UV Sterilizer 2 Nos.
14 Hot Cabinet 2 Nos.
15 Cold Cabinet 2 Nos.
16 Reference Books for Library As required
17 Wax Heater 10 Nos.
18 Spa publications (selection) As required
19 Manicure Bowl 10 Nos.
20 Manicure/ Pedicure Set (cutters, filers, 10 Nos.
cleaners, cuticle pushers, nail brush, pumic
stone, wooden & steel scraper etc.)
21 Manicure / Pedicure station 05 Nos.
22 Back Massage Chair 04 Nos.
23 Hair Dryer (Hand Held) 02 Nos.
24 Ayurvedic Wooden Bed 02 Nos.
25 Shirodhara Stand 02 Nos.
26 Foot Ladder 02 Nos.
27 Wooden Trolley 02 Nos.
28 Manicure Chair for Therapist 05 Nos.
29 Pedicure Stool 05 Nos.
30 Facial Steamer 02 Nos.
31 Magnifying Lamp 05 Nos.
32 Yoga Mats 21 Nos.

Theory room Furniture

S.No. Description Qty.

1 Chair with flap for trainees 20 Nos.

2 Teacher’s Table and chair set 01 No.
3 LCD Projector 01 No.
 4 Computer set with UPS 01 No.
5 White Magnetic Board with felt board & 01 No.
accessories
6 Air conditioner split 2 ton with stabilizer 02 No.
7 Flannel board 01 No.
8 Display board 02 No.
9 Curtain/blinds for treatments rooms As required
10 Reference Library As required

Note: Above mentioned items are for a batch of 20 trainees, in case VTPs are intend to start with the
batch 10 trainees the requirements would be reduced accordingly.
 SYLLABUS

FOR

AYURVEDA SPA THERAPIST

 GENRAL INFORMATION

1. Name of the Trade : Ayurveda SPA Therapist

2. MES course code : SPW 703
3. NCO Code No. : 560
4. Duration : 500 Hours (08 Hours per day)
5. Power Norms : 4 kW
6. Space Norms : 80 Sq.m.
7. Entry Qualification : Passed 10th class Examination
8. Unit Size(No. of Student) : 20
9. Instructor’s/Trainer’s qualification: Graduate and NTC in trade of
Hair and skin care (CITS) with a minimum work experience of
five years in the relevant field
10. Exit Level : Successful candidates
would be able to work as
Ayurveda, Spa therapist.
 DRAFT SYLLABUS FOR AYURVEDA SPA THERAPIST

DURATION:- 500 Hours(08 Hours per day)

Hours Theory Practical

 Th- 2 hrs First Aid  Practice of saving
 P-2 hrs  Purpose techniques during injuries
 Identification & recoveries of as-electric shock,
different types of Injuries such poisoning, bites & stings,
as- Fractures, burns, electric burns.
shock, loss of consciousness,
bleeding (external/internal) ,
poisoning , bites & stings, eye,
ear, nose & throat emergencies.
 Self protection
 Th- 6 hrs Hygiene Rules & Housekeeping  Cleaning & handling
 P-10 hrs  Purpose equipments
 Cleaning of equipments  Sterilization of
 Sterilization & sanitization equipment
 Linen handling &  Practice of cleaning
maintenance procedures
 Laundry procedures  Linen handling
 Storage procedures
 Inventory  Treatment room set-up
 Fire prevention  Treatment room cleaning
 Th- 8hrs Posture & Yoga  Posture correction
 P-120 hrs  Purpose techniques
 Benefits  Spine stretching asanas
 Body proportion  Breathing techniques
 Diet knowledge  Stress management
 Safety precautions/Do’s & exercises
Don’ts
 Th- 4 hrs Personal Grooming  Self grooming techniques
 P-20 hrs  Purpose  Role modelling
 Personal Hygiene  Body language
 Qualities of therapist  Group discussion &
 Professional ethics public speaking
 Guest handling & relations
 Stress management
 Communication Skills
 Th- 4hrs Anatomy & Physiology  Client
 P-8 hrs  Brief Knowledge of human  consultation
body  Practice of making client
 Knowledge of 10 major consultation cards
systems
 Skeleton
 Muscular
 Nervous
 Endocrine
 Cardiovascular
 Lymphatic
 Respiratory
 Digestive
 Urinary
 Reproductive
 Th- 4 hrs Introduction to Ayurveda  Trolley Preparation
 P-30 hrs  Origin of ayurveda  Practice in giving
 Aim of life massage steps
 Aim and benefits of ayurveda
 Decline and growth of
ayurveda

 Th- 4 hrs Practice of Ayurveda  Pre & Post treatment

 P -6 hrs  Knowledge of various room set-up
common Herbs, Essential oils,  Practice in using
Aromatics oils equipments
 Uses & benefits of various  Product handling
common Herbs, Essential oils,  Storage
Aromatics oils.  labelling
 Safety precautions/Do’s &  Blending of products
Don’ts
 Contraindications
 Contractions
 After care/Home care
 Th- 4 hrs Introduction to treatment in  Practice in preparing diet
 P-6 hrs Ayurveda charts according to
 Knowledge of nutritive systemic diseases.
components  Practice in preparing
 Knowledge of systemic diet charts according
diseases as- to body types.
 Cold & flue
 Arthritis
 Asthma
 Diabetes
 Hypertension
 Allergies
 High cholesterol
 Heart diseases
 Thyroid
 Sinus
 Migraine
 Depression
 Insomnia
 Anxiety
 Knowledge of 5 elements of
body.
 Knowledge of 7 body types
 Vata
 Vata-Kapha
 Pita
 Pita-Kapha
 Kapha
 Vata-Pita-Kapha
 Vata-Pita
 Basic treatment principles of
Ayurveda
 Common safety & precautions
before treatment/ Do’s &
Don’ts
 Th- 4 hrs Panchkarma Treatment  Pre & Post treatment
 P-40 hrs  Purpose room set up
 History  Products handling
 Benefits  Dispensing
 Client consultation  Procedure
 Indications of disease  Self protection
 Ayurvedic products
knowledge related to
treatment as- Herbs, Oils etc.
 Safety Precautions/ Do’s &
Don’ts
 Contraindications
 Contractions
 After care/Home care
 Th- 4 hrs Netra Tarpana Treatment  Pre & Post treatment
 P -30 hrs  Purpose room set up
 History  Products handling
 Benefits  Dispensing
 Client consultation  Procedure
 Indications of disease  Self protection
 Ayurvedic products knowledge
related to treatment as-
herbs, oils etc.
 Safety precautions/ Do’s &
Don’ts
 Contraindications
 Contractions
 After care/Home care
 Th- 4 hrs Pizhichil Treatment  Pre & Post treatment
 P -30 hrs  Purpose room set up
 History  Products handling
 Benefits  Dispensing
 Client consultation  Procedure
 Indications of disease  Self protection
 Ayurvedic products knowledge
related to treatment as-
herbs, oils etc.
 Safety precautions/ Do’s &
Don’ts
 Contraindications
 Contractions
  After care/Home care

 Th- 4 hrs Abhyangam Treatment  Treatment room set up

 P -40 hrs  Purpose  Products handling
 History  Dispensing
 Benefits  Procedure
 Client consultation  Self protection
 Indications of disease
 Ayurvedic products knowledge
related to treatment as-
herbs, oils etc.
 Safety precautions Do’s &
Don’ts
 After care
 Th- 4 hrs Shirodhara Treatment  Pre & Post Treatment
 P-40 hrs  Purpose room set up
 History  Products handling
 Benefits  Dispensing
 Client consultation  Procedure
 Indications of disease  Self protection
 Ayurvedic products knowledge
related to treatment as-
herbs, oils etc.
 Safety precautions Do’s &
Don’ts
 Contraindications
 Contractions
 After care/Home care
  Th- 4 hrs Udhwartanam Treatment  Pre & Post Treatment
 P -30 hrs  Purpose room set up
 History  Products handling
 Benefits  Dispensing
 Client consultation  Procedure
 Indications of disease  Self protection
 Ayurvedic products knowledge
related to treatment as-
herbs, oils etc.
 Safety precautions Do’s &
Don’ts
 Contraindications
 Contractions
 After care/Home care
 Th- 4 hrs Potli Treatment  Pre & Post Treatment
 P -24 hrs  Purpose room set up
 History  Products handling
 Benefits  Dispensing
 Client consultation  Procedure
 Indications of disease  Self protection
 Ayurvedic products knowledge
related to treatment as-
herbs, oils etc.
 Safety precautions Do’s &
Don’ts
 Contraindications
 Contractions
 After care/Home care

Note :- Sterilization of tools & hand sanitization should be practised in each

practical.

Services of guest speakers (Doctor/Ayurveda Doctor/Yoga

Instructor/Motivational Speaker will be taken for relevant subjects like Yoga,
Ayurveda, First Aid, Anatomy, Physiology & Communication Skills etc).

STANDARD LIST OF TOOLS & EQUIPMENTS

S.No Name of Items Quantity
1 First Aid Dummy 1 No.
2 First Aid Kit 1 No.
 3 Fire Extinguishers (Water, CO2, Blanket) 1 No.
4 Housekeeping Equipments As required
5 Treatment room with shower, steam room, 1 No. Each
water features (Bathtub , Jacuzzi, Sauna bath
etc.)
6 Trash bin 7 Nos.
7 Refrigerator 1 No.
8 Linen As required
9 Treatment Trolley 7 Nos.
10 Anatomy & Physiology charts of all major 01 No. (each)
systems
11 Ayurvedic wooden bed 7 Nos.
12 UV Sterilizer 2 Nos.
13 Reference Library As required
14 Hot Plate 7 Nos.
15 Spa publications (selection) As required
16 Hair Dryer (Hand Held) 02 Nos.
17 Shirodhara Stand 07 Nos.
18 Shirodhara Vessel 07 Nos.
19 Brass Utensils for Panchkarma 07 Sets
20 Foot Ladder 01 No
21 Yoga Mats 21 Nos..

Theory room Furniture

S.No. Description Qty.

1 Student’s chair with flap 20 Nos.

2 Teacher’s Table and chair set 01 No.
3 LCD Projector 01 No.
4 Computer set with UPS 01 No.
5 White Magnetic Board with felt board 01 No.
6 Air conditioner split 2 ton with stabilizer 02 Nos.
7 Display board 02 Nos.
8 Curtain/blinds for Lab. As required

Note: Above mentioned items are for a batch of 20 trainees, in case VTPs are intend to start with the
batch 10 trainees the requirements would be reduced accordingly.
 Level-1
Module I

1. Name of the Module : SPA MANAGEMENT

2. CODE : SPW 704

3. Sector : SPA & Wellness Sector

4. Entry Qualifications :Graduate or Class 12th pass with 5 year’s

experience in Spa

5. Age : 25 years and above

6. Terminal Competency : Knowledge, skills and competencies

necessary for employment in management
and/or support positions within the spa health
and wellness tourism sector.

7. Duration : 750 hours

8. Training Team : Professionals who have a sound knowledge of

the finer nuances of the industry. They should
understand international spa and wellness
management and not just generic businesses.
MBA with knowledge of spa operations
CIBTAC/ITEC/CIDESCO certification with
spa management experience.

9.Power Norms : 15 KW
10.Space Norms : 15 Sq. Mtr.

9. Content:
Sl.
Underpinning Knowledge(Theory) Practical Competencies
No.
1.1
Overview of the
COURSE TITLE
Wellness/Spa Industry
 COURSE DESCRIPTION: To understand dynamics of
the Spa industry.

Classroom Teaching: 40hours Practical Teaching: 00

hours

TOPICS:
Industry Introduction
History of spas
Different types of Spas
Overviews of different Spa therapies
Current and futuristic Spa trends
Case studies of successful spas (International / India)
Business legalities – Licenses, permits, insurance and ownership
Fundamentals of Spa Design
Traditional therapies and cultural influences
Hospitality & Tourism business environment
Medical and wellness tourism

1.2
Human Resource
COURSE TITLE
Management

COURSE DESCRIPTION Mastering the art of

managing your team

Classroom Teaching: 40hours Practical Teaching: 30

hours
As per schedule
TOPICS:
Staffing and staff scheduling
Recruitment tools and HR systems
Training Procedures
Employee agreement and Legal contracts
Human Resource planning
Performance monitoring tools
Conducting Personal interviews
Orientation Procedures
Organogram and job descriptions
Improving Employee Performance (Evaluations, Motivation)
Team and career building
Employee Handbook
Skills to retain staff
Industry placement
Organizational behaviour – Negotiation, conflict resolution
1.3 Finance Management
COURSE TITLE

COURSE DESCRIPTION Understanding Spa

Business Finance

Classroom Teaching: 80hours Practical Teaching: 40

hours

TOPICS: As per schedule

Business/Financial planning
Budgeting and monthly sales projections
Service & product margin analysis
Profit & Loss statements
Investment (in technology, renovation, refurbishment,
training)
Product pricing
Staff payroll projections and the bottom line
Yield ( Revenue) management
Monitoring KPI (Key performance Indicators )
Inventory Control and retail
Strategies to keep bottom line fit
Balance sheets
Labor Expense Management

1.4 Sales and Marketing

COURSE TITLE

COURSE DESCRIPTION Creating a unique and

profitable sales and
marketing strategy for the
spa brand

Classroom Teaching: 40 hours Practical Teaching: 20

hours

TOPICS:
Fundamentals of marketing
Establishing the brands marketing positioning
Branding and advertising
Creating and effective marketing plan
Alliance with Media Company for effective media exposure
Online and Social Media marketing
Getting free publicity/networking
Unique brand tie-ups
Periodic value added incentives
Public Relations and cross-marketing
Different seasonal marketing strategies
 Merchandising maximum out of your marketing efforts
Spa Promotions and Packages
Alliance with media company for effective media exposure
Spa vision/mission statement / Image

Sl.
Underpinning Knowledge(Theory) Practical Competencies
No.
1.5
SPA Operations
COURSE TITLE

COURSE DESCRIPTION Learning how to

professionally handle your
spa’s daily operations

Classroom Teaching: 80 hours Practical Teaching: 60 hours

TOPICS: As per schedule

Monthly Goals and Target setting
Identify S.W.O.T
Spa menu planning and development
Seasonal menu planning / speciality treatments / market
demands
Spa packages and membership
Spa facilities
Effective spa rooms utilization
Daily operations reports/checklists
Innovation and technology in Spas
Allocate resources effectively
Safety and hygiene and first-aid
Logistics and monitoring
Minimizing Risk
Nutrition & Spa Cuisine
Generic IT training

1.6 Quality Controller

COURSE TITLE

COURSE DESCRIPTION Learning the importance of

consistency in the quality of
spa services

Classroom Teaching: 40 hours Practical Teaching: 30 hours

As per schedule
TOPICS:
Quality control
Spa experience
 Meeting customer needs
Guest feedbacks
Supervised treatments
Mystery Shopping
Spa audit
Customer Service
Maintaining unique Spa ambience
Space manning
Spa facility management

1.7 Standards and Operating

COURSE TITLE Procedures

COURSE DESCRIPTION To teach the importance of

standards, it is vital for
consistency in quality and
services.

Classroom Teaching: 40 hours Practical Teaching: 20 hours

TOPICS:
Standard documentation
Importance of SOP
Preparing SOPs
Types of standards and procedures
Process mapping

Sl.
Underpinning Knowledge(Theory) Practical Competencies
No.
1.8
Spa products and retail
COURSE TITLE
management

COURSE DESCRIPTION Knowledge of Spa products

and effectively marketing
them in the spa

Classroom Teaching: 50 hours Practical Teaching: 20 hours

As per schedule
TOPICS:
How to choose the right products
Product Knowledge and Vendor Relations
Importance of Retail
Staff training for retail
Visual Merchandising
Retail and professional product Planning
 Product Purchasing
Inventory Management

1.9 Front Desk and Guest

COURSE TITLE Care

COURSE DESCRIPTION To teach the front desk

formalities and etiquettes

Classroom Teaching: 40 hours Practical Teaching: 20 hours

TOPICS As per schedule
Front Desk Operations
Reservations and booking
Telephone etiquettes
Guest reception protocols
Guest Consultation and treatment plans
Pre and post treatment procedure
Delivering the ‘Wow’ experience
Guest feedbacks
Handling guest complaints
Payment and farewell
Guest relationship Management
Customer Service Programs
Client records / data protection
Daily check lists

1.10 COURSE TITLE Manager as a Leader

COURSE DESCRIPTION Effective Leadership in Spas

Classroom Teaching: 40 hours Practical Teaching: 20 hours

TOPICS
Personal and Professional Etiquette
Personality Development and grooming
HCM planning
Leadership Skills
Working in groups
Better decision making
Responsible Leadership
Time Management
Effective Communication Skills
Staff Mentoring and Motivation strategies

EXAM
COURSE TITLE
COURSE DESCRIPTION
Exam will be conducted for
practical and Theory
Duration : 8 hour Practical : 8 hour
Written Exam 1 Day Practical Exam 1 Day

Tools and Equipments (For a batch of 20 trainees)

Sl no Name Quantity
1 Classroom with chairs 20 no
2 Whiteboard/Blackboard 01 no
3 LCD projector 01 no
4 Skeletal model As required
5 Visual representations of main body systems As required
Visual representations of Chakras, Marma points,
energy systems/types of spas
6 Background literature for each topics As required
7 First Aid dummy 1 no each
First Aid Kit
8 Fire Extinguishers (water, CO2, blanket) 02 no each
9 Note Books/ pen As required
10 Visual representations of various spa types As required
11 Laundry set-up As required
12 Trash bin 05 no
13 Treatment room with shower, steam room, water 01 no each
feature ( bathtub, Jacuzzi or similar)
14 Biomedical waste system 01 no
15 Selection of common spa cleaning agents As required
16 Spa product brochures As required
17 Library of all relevant books As required