MODULES OF INSTRUCTION

CORE COMPETENCIES

COMPUTER SYSTEM SERVICING NC II

UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS

MODULE TITTLE : INSTALLING AND CONFIGURE COMPUTER

SYSTEMS

MODULE DESCRIPTOR : This module covers the outcomes required in installing

and configuring desktop and workstation computers
systems. It consists of competencies to assemble
computer hardware, install operating system and drivers
for peripherals/devices, and install application software
as well as to conduct testing and documentation.

NOMINAL DURATION : 50 hours

QUALIFICATION LEVEL : NC II

PREREQUISITE : NC I

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Assemble computer hardware.

LO2. Prepare installer.

LO3. Install operating system and drivers for peripherals/ devices

LO4. Install application software.

LO5. Conduct testing and documentation.

LO1. Assemble computer hardware.

ASSESSMENT CRITERIA:
1. Unit assembly is planned and prepared to ensure OH&S policies and
procedures are followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3. Tools, equipment and testing devices needed to carry out the installation work
are obtained in accordance with established procedures and checked for
correct operation and safety
4. Computer hardware is assembled in accordance with established procedures
and systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance
with hardware requirements

CONTENTS:
 Occupational Health and Safety Laws
 Personal Safety
 Workplace Hazards
 Environment Laws

CONDITIONS:
The students/trainees must be provided with the following:
 Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
 Hand-outs

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Written examination
 Practical examination
 Third Party
 Portfolio
LO2. Prepare installer.

ASSESSMENT CRITERIA:

1. Portable bootable devices are created in accordance with software

manufacturer instruction
2. Customized installers are prepared in accordance with software utilization
guide and end user agreement.
3. Installation of portable applications are carried out in accordance with
software user guide and software license

CONTENTS:
 Preparing operating system ( O.S)
 Preparing installer for installing operating system ( O.S)

CONDITIONS:
The students/trainees must be provided with the following:
 Manuals
 Mac O.S x installer
 Linux installer
 Drivers installer
 Hand Outs installer

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction

ASSESSMENT METHODS:

 Direct observation
 Practical demonstration
LO3. 3 Install operating system and drivers for peripherals/ devices

ASSESSMENT CRITERIA:

Operating system (OS) is installed in accordance with established installation

procedures and to comply with end-user requirements
Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures.
OS and drivers updates/patches are accessed and installed in accordance with
manufacturer’s recommendations and requirements
On-going checks of the quality of the work are undertaken in accordance with
established procedures CONTENTS:

 Install Operating System

 Install Peripheral Devices

CONDITIONS:

The students/trainees must be provided with the following:

 Personal computer Set

 Operating System ( O.S) installer
 Drivers
 Flash drive
 Hand-outs

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO4. Install application software

ASSESSMENT CRITERIA:

Application software are installed based on software installation guides, end-

user requirements and software license agreement
Variation to application software installation is carried out in accordance to
customer/client requirements
Software updates are accessed and installed in accordance with
manufacturer’s recommendations and requirements

CONTENTS:
 Install prod activity tools and utilities
 Virtualization software
 Install disk management software
 Install optical burning tools software
 Install games and application

CONDITIONS:

The students/trainees must be provided with the following:

 Device drivers, operating system

 Appropriate software application program
 Diagnostic software or utilities
 Hand-outs

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
 Practical Demonstration w/ oral questioning
 Interview
LO5. Conduct testing and documentation

ASSESSMENT CRITERIA:

 1. Devices / systems and/or installation is tested to determine whether it conforms

to requirements
 Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
 5S and 3Rs are followed according to environmental policies
 Documentation in relation to the test is forwarded to appropriate personnel and/or
authority in accordance with requirements

CONTENTS:
 Safety procedures
 Basic computer configuration set up
 Understanding andcomparing various system’s specifications
 Identifying common symptoms and problems
 Troubleshooting and isolating problems
 Diagnosing and troubleshooting conflicts

CONDITIONS:
The students/trainees must be provided with the following:
 Personal Protective equipment ( ex. protective eyewear, anti static wrist wrap)
 Electronic laboratory hand tools (assorted pliers, assorted screw drivers,
soldering iron, desoldering tool)
 LAN tester
 Digital multi-meter
 Crimping tools
 Mirror (inspection)
 Hand-outs

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration
UNIT TITLE : SET-UP COMPUTER NETWORKS

MODULE TITTLE : SETTING UP COMPUTER NETWORKS

UNIT DESCRIPTOR : This unit covers the outcomes required in setting-up

computers networks for LANs and small-office home-office
(SOHO) systems. It consists of competencies to install
network cables, set network configuration, set router/Wi-Fi/
wireless access point/repeater configuration as well as to
inspect and test the configured computer networks.

NOMINAL DURATION : 50 hours

CERFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO 1. Install network cables

LO 2. Set network configuration
LO 3. Set router/Wi-Fi/ wireless access point/repeater configuration
LO 4. Inspect and test the configured computer networks
LO1. Install network cables

ASSESSMENT CRITERIA:
1. Followed OHS policies and procedures of job requirements.
2. Checked computer systems and networks configuration with specified
requirements.
3. Checked necessary tools, equipment materials

CONTENTS:
 Occupational health and safety
 Configuring system and networks
 Procedures in using the tools and equipments

CONDITIONS:
The students/trainees must be provided with the following:
 OH & S policies and procedures
- OH & S policies
- manuals
 Equipment/testing devices
- Computer
 Personal protective equipment
- Anti-static wrist wrap

METHODOLOGIES:
• Lecture
• Discussion
• Demonstration
• Viewing multimedia

ASSESSMENT METHODS:
• Written examination
• Practical examination
LO 2. Set network configuration

ASSESSMENT CRITERIA:
1. Configured computer systems and networks identified from the job/service
Order or instruction
2. Checked necessary tools, equipment materials

CONTENTS:
 Inspecting work instructions according to job requirements.
 Planning and preparing of standard operating procedures
 Procedures in using the tools and equipment

CONDITIONS:
The students/trainees must be provided with the following:
 Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
 Tools
- Pliers
- Philips screw driver
 Equipment/testing devices
- Computer
 Personal protective equipment
- Anti-static wrist wrap

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on application
 Direct observation
 Practical demonstration
LO3. Set router/Wi-Fi/ wireless access point/repeater
configuration

ASSESSMENT CRITERIA:
1. Electrical/electronic symbols schematic is drawn and correctly identified.
2. Identified correct diagram, equipment are selected and used in accordance
with job requirements.
CONTENTS:
 Electronic symbols and schematics diagram
 Network topology and architecture
 Procedures in using the diagrams and configurations

CONDITIONS:
The students/trainees must be provided with the following:
 Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
 Tools
- Drawing tools
 Equipment/testing devices
- Computer

METHODOLOGIES:
• Lecture
• Discussion
• Demonstration
• Viewing multimedia
ASSESSMENT METHODS:
 Written examination
 Practical examination
L O 4.Inspect and test the configured computer networks

ASSESSMENT CRITERIA:
1. Normal function of systems and networks is checked in accordance with
manufacturer’s instructions
2. Fault or problem in the computer systems and networks is diagnosed in line
with the standard operating procedures.
3. Computer systems and networks are configured in line with the standard
operating procedures.

CONTENTS:
 Inspection of systems and networks with manuals
 Making documents and reports

CONDITIONS:
The students/trainees must be provided with the following:
 Computer systems and networks
- 1 Server
- Peripherals
- 1 Desktop Computers
 Materials
- Wires and Cables
- Appropriate Software
- Computer Storage Media
 Equipment/testing devices
- Computer
 Personal protective equipment
- Anti-static wrist wrap

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written examination
 Practical examination
UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS

MODULE TITLE : SETTING UP COMPUTER SERVERS SYSTEM

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
needed to set-up computer servers for LANs and SOHO
systems. It consists of competencies to set-up user access
and configures network services as well as to perform testing,
documentation and pre-deployment procedures.

NOMINAL DURATION : 50 hours

QUALIFICATION LEVEL : NCII

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Set-up user access

LO2. Configure network services

LO3. Perform testing, documentation and pre-deployment procedures

LO1. Set-up user access

ASSESSMENT CRITERIA:
1. User folder is created in accordance with network operating system (NOS)
features
2. User access level is configured based on NOS features and established
network access policies/end-user requirements
3. Security check is performed in accordance with established network access
policies/end-user requirements.

CONTENTS:

 Normal functions of server.

 Network services.
 pre-deployment procedures

CONDITIONS:

The students/trainees must be Performs with the following:

 Set-up user access

 Configured network services
 Performed testing, documentation and pre-deployment procedures

METHODOLOGIES:

 demonstration
 Self-paced instruction
 Hands-on

ASSESSMENT METHODS:

 Practical Demonstration w/ oral questioning

 Interview
 Portfolio
LO2. Configure network services

ASSESSMENT CRITERIA:

 Normal functions of server are checked in accordance with manufacturer’s

instructions
 Required modules /add-ons are installed/updated based on NOS installation
procedures
 Network services to be configured are confirmed based on user/system
requirements
 Operation of network services are checked based on user/system requirements
 Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 remote access
 domain controller
 web services
 database services
 proxy server
 file, printer and other resources sharing

CONDITIONS:

The students/trainees must be perform this following:

 configuring web services

 configuring file sharing services
 configuring print sharing services

METHODOLOGIES:

 Hands-on
 Direct observation
 Practical demonstration
ASSESSMENT METHODS:

 Practical Demonstration w/ oral questioning

 Interview
 Portfolio
LO3. Perform testing, documentation and pre-deployment procedures

ASSESSMENT CRITERIA:

1. Pre-deployment procedures is undertaken based on enterprise policies and

procedures
2. Operation and security check are undertaken based on end-user requirements
3. Reports are prepared/completed according to enterprise policies and procedures.

CONTENTS:

1. Installation of application
2. populating database

CONDITIONS:

The students/trainees must be perform the following:

 Pre-deployment procedures and practices

 Enterprise policies and procedures
 End user requirements
 Enterprise policies and procedures
 Documentation and making reports

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS

MODULE TITL E : MAINTAINING AND REPAIR COMPUTER SYSTEMS

AND NETWORKS

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
needed to maintain and service computer systems and
networks.

NOMINAL DURATION : 50 hours

QUALIFICATION LEVEL : NCII

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for maintenance and repair

LO 2. Maintain computer systems and networks
LO 3 Diagnose faults of computer systems and networks
LO 4 Rectify/correct defects in computer systems and networks
LO 5 Inspect and test the computer systems and networks

ASSESSMENT CRITERIA:

 Planned and prepared for maintenance and repair.

 Maintained computer systems and networks
 Diagnosed faults of computer systems
 Rectified/corrected defects in computer systems and networks
Inspected and tested the computer systems and networks

CONTENTS:

 Proper repairing/replacing procedures of different components

 Wiring technique
 Power supplies
 Determining defective components
 Basic networking
 CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
 Pliers (assorted)
 Screw drivers (assorted)
 Special tools
 Soldering iron/gun
 Wrenches
 Utility knife/stripper
 Hot air soldering station
 LAN Tester
 Crimping tools Computer system:
- Servers
- Workstations
- Printers
 Policies and procedures:
- Procedures and guidelines
 Testing devices:
- Multi- tester
- Oscilloscope

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO. 1 . Plan and prepare for maintenance and repair

ASSESSMENT CRITERIA:

1. Prepared and completed reports/according to company policy

2. Defective components properly replaced and corrected
3. Identified and repaired error in networks clearly in line with standard
procedures

CONTENTS:

 Planning and preparing for maintenance

 Computer systems maintenance procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Pliers (assorted)
 Screw drivers (assorted)
 Special tools
 Soldering iron/gun
 Wrenches
 Utility knife/stripper
 Hot air soldering station
 LAN Tester
Crimping tools

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO2 . Maintain computer systems and networks

ASSESSMENT CRITERIA:

 Appropriate personal protective equipment is used in line with standard

procedures.
 Normal function of computer systems and networks are checked in accordance
with manufacturer’s instructions.
 Scheduled/periodic maintenance is performed in accordance with manufacturer’s
requirements.
 Where necessary, needed repairs/replacements are made in accordance with
established procedures.
 Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 Operating system update

 Back-up scheduling
 Creating restore point
 Guarding against virus
 Cleaning computer systems and networks

CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
- Screw drivers (assorted)
- Wrenches
- Utility software
- Crimping Tools
 Computer system:
- Servers
- peripherals
- desktop computers
- network devices
 cables and connection Policies and procedures:
- Procedures and guidelines
 Testing devices:
- Multi- tester
METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO3 . Diagnose faults of computer systems and networks

ASSESSMENT CRITERIA:

 Appropriate personal protective equipment is used in line with standard

procedures.
 Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
 Contingency measures are managed and implemented in accordance with
established procedures
 Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 Defects in computer systems and networks

 Troubleshooting and repair techniques
 Problem solving in emergency situation
 Corrective action
 Testing methods and procedures


CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
- Maintenance bench
- Power supply equipment
 Materials:
- Connectors
- Adaptors
- Diskettes
- CD ROM
 Computer system:
- Complete set of working computer
- Spare of components
 Testing devices:
- Multi- tester
- Oscilloscope
- Appropriate software
METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO4. Rectify/correct defects in computer systems and networks

ASSESSMENT CRITERIA:

 Appropriate personal protective equipment is used in line with standard

procedures.
 Defective components or parts are replaced or corrected without damage to the
surrounding environment or services
 Adjustments, if necessary are made in accordance with established procedures
 Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:

 Testing methods and procedures

 Documentation and making reports
 Waste management
 OHS standards and 5S principles
 Practicing 3Rs – reduce, re-use, recycle/recover
 3Rs environmental policies
 Managing waste from electrical and electronic equipment (WEEE)

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- Servers
- Workstations
- Printers
 Policies and procedures:
- Procedures and guidelines
 Testing devices:
- Network cable tester
- Hubs
 Others:
- Papers (for report generation)
- AC line (to supply power)
METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration
LO 5. Inspect and test the computer systems and networks

ASSESSMENT CRITERIA:

 Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
 Computer systems and networks are checked/tested to ensure safe operation.
 OHS standards and 5S principles are followed according to enterprise policies
 Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
 Excess components and materials are disposed of based on WEEE directives
and 3Rs waste management program.
 Report is prepared and completed according to company requirements

CONTENTS:

 Testing methods and procedures

 Documentation and making reports
 Waste management
 Job service order forms or checklist
 Problem solving in emergency situation
 Procedures in maintenance scheduling
 Preventive maintenance of computer system and network

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- Servers
- Workstations
- Printers
 Policies and procedures:
- Procedures and guidelines
 Testing devices:
- Network cable tester
- Hubs
 - Multi-meter
- Calibrators
 Others:
- Papers (for report generation)
- AC line (to supply power)

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration