Lesson 1 - PMP Auth Exam Prep - 2022
Lesson 1 - PMP Auth Exam Prep - 2022
Lesson 1 - PMP Auth Exam Prep - 2022
LESSON
CREATING A
HIGH-PERFORMING
TEAM
• Build a Team
• Define Team Ground Rules
• Negotiate Project Agreements
• Empower Team Members and Stakeholders
• Train Team Members and Stakeholders
• Engage and Support Virtual Teams
• Build a Shared Understanding about
a Project
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Build a Team
TOPIC A
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CREATING A HIGH-PERFORMING TEAM > BUILD A TEAM
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Project Team
DEFINITION
A set of individuals who support the project
manager in performing the work of the project to
achieve its objectives.
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Stakeholder
DEFINITION
An individual, group, or organization that may
affect, be affected by, or perceive itself to be
affected by a decision, activity, or outcome of a
project, programs, or portfolio.
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Project Stakeholders
Customers
Sponsors Suppliers
Employees Community
Government 6
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Stakeholder Identification
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Stakeholder Register
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RACI Chart
DEFINITION
A common type of responsibility assignment
matrix (RAM)
Responsible, Accountable, Consulted, and
Informed statuses define the involvement of
stakeholders in project activities.
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RACI Chart - Example
Quality
Project Engineering Purchasing Manufacturing
Assurance
Manager Manager Manager Manager
Manager
Create blueprints
A R C C
Manufacture
circuit board I A C R
Test circuit board
I R A C
Order components
C C I R A
Assemble
I C C R
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Team Skills Appraisal
Appraisals enable the team to holistically
identify its strengths and weaknesses,
assess opportunities for improvement,
build trust, and establish effective
communication.
Appraisals might identify:
✓ Team preferences
✓ Aspirations
organization
✓ Decision making processes
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Pre-Assignment Tools
Assess candidates before assigning and confirming team roles.
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Diversity, Equity and
Inclusion
Project teams are global and diverse
in culture, gender, physical ability,
language, etc.
Create an environment that optimizes
the team’s diversity and builds
climate of mutual trust.
Team development objectives should:
✓ Improve trust to raise team
morale, reduce conflict, and
support teamwork.
✓ Create a collaborative culture to
improve individual and team
performance and facilitate cross-
training and mentoring.
✓ Empower the team to participate
in decision making and own the
solutions they create.
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Resource Management Plan
Roles and
Responsibilities What’s in the Plan
✓ Role – A person’s function in a project ✓ Project Organization Chart –
visualization of team and reporting
✓ Authority - Rights to use resources, make relationships
decisions, accept deliverables.
✓ Project team resource management -
Team resource guidance – How to
✓ Responsibility - Assigned duties
define, staff, manage, and release.
✓ Competence - Skills and capacities ✓ Training strategies and requirements
required ✓ Team development methods
✓ Resource controls – To manage
physical resources
✓ Recognition Plan - To reward/recognize
team members
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Virtual Teams
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Virtual Team Considerations
Avoids
Lowers
Can find Relocation
workplace
ideal skill
costs expenses
sets
Bonding and
Enabling
Managing team dynamic
effective team
communications may be difficult
performance
to develop
• Attitude, global/regional
representation
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Define Team Ground Rules
TOPIC B
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CREATING A HIGH-PERFORMING TEAM > DEFINE TEAM GROUND RULES
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Team Norms
Establish expected team behaviors at
the beginning of the project.
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Responsibility
PMI
Code of Respect
Ethics
and
Professional Fairness
Conduct
Honesty
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Team Charter
DEFINITION
A document that enables the team to establish
its values, agreements, and practices as it
performs its work together.
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Team Charter
Includes:
✓ Shared values
✓ Guidelines for communications
and use of tools
✓ Decision-making guidelines
✓ Conflict resolution measures
✓ Meeting time, frequency, and
channel
✓ Other team agreements e.g.
shared hours, improvement
activities
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Ground Rules
DEFINITION
As defined in the team charter, clear
expectations set, regarding the code of conduct
for team members.
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Ground Rules
Includes what’s acceptable and
unacceptable for team behavior
Benefits:
✓ Sets performance and
communication expectations
✓ Decreases risk of confusion
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Negotiate Project Agreements
TOPIC C
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CREATING A HIGH-PERFORMING TEAM > NEGOTIATE PROJECT AGREEMENTS
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Project Agreement
Objectives
Reporting and verification criteria for
objectives are an important part of the
project agreement.
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Agreements
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Negotiation Strategy
Procurement manager drives
negotiations for the exact parameters of
a contract.
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Negotiations
Documents used either in reaching an
agreement or produced as the result of an
agreement:
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Prioritization Techniques to
Determine Objectives
Use appropriate methods to learn the
order of work that needs to be done.
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Experts
Experts who can provide judgment
include:
✓ People from other areas of the
organization
✓ Consultants
✓ Stakeholders
✓ Professional and technical
associations
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Resource Calendars
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Lessons Learned Register
DEFINITION
A project document used to record knowledge
gained during a project so that it can be used in
the current project and entered in the lessons
learned repository.
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Lessons Learned
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Empower Team Members and
Stakeholders
TOPIC D
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CREATING A HIGH-PERFORMING TEAM > EMPOWER TEAM MEMBERS AND
STAKEHOLDERS
Deliverables and Tools
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Team Strengths
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Brainstorming
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Estimates
People doing the work should be estimating tasks
because they know:
✓ the risks
✓ the level of effort
✓ the potential pitfalls
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Team Task
Accountability
Kanban Board
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Retrospective
✓ A regular check on the
effectiveness of quality processes
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Train Team Members and
Stakeholders
TOPIC E
45
CREATING A HIGH-PERFORMING TEAM > TRAIN TEAM MEMBERS AND
STAKEHOLDERS
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Training and Coaching
Training focuses on building individual
skills for use in the present.
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Training Options
Options Description
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Certifications
PMI-ACP
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Engage and Support Virtual Teams
TOPIC F
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CREATING A HIGH-PERFORMING TEAM > ENGAGE AND SUPPORT VIRTUAL TEAMS
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Collaboration
Technology
Enables teams to plan, collaborate, and
communicate.
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Build a Shared Understanding
About a Project
TOPIC G
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CREATING A HIGH-PERFORMING TEAM > BUILD A SHARED UNDERSTANDING
ABOUT A PROJECT
Vision Charter
XP Metaphor Project Plan
Product box exercise Kick-off meeting
Brainstorming
T-Shaped Skills
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Project Vision
At the start of a project, you need a clear
vision of the desired objectives. You also
need to understand and appreciate how
the project vision aligns with the
organization’s strategic goals.
You are the steward of this vision, and it’s
up to you as the project manager to ensure
the project delivers.
A vision statement might include:
✓ Product or solution description
✓ Intended users or consumers of the
solution
✓ Key desired objectives
✓ Differentiators from competitive
approaches
✓ Key features and benefits
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Project Charter
DEFINITION
A document issued by the project initiator or
sponsor that formally authorizes the existence of
a project and provides the project manager with
the authority to apply organizational resources to
project activities.
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Project Charter Contents
✓ Assigned project manager and
responsibility / authority level
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Project Overview
Statement
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Kickoff Meeting
Meeting goals:
✓ Establish project context
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Overview - Agile Ceremonies
A sprint is a
In a sprint planning timeboxed iteration
meeting, the team in Scrum.
collaborates to plan work
for the current sprint.
Scrum is an agile
framework for developing
and sustaining complex
products, with specific
roles, events, and
artifacts.
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More Agile Ceremonies
In a Sprint Review at the end of each
iteration, the Product Owner and other
Hold daily customer stakeholders review progress
standups—short and receive feedback for that iteration.
(10-15 minute)
daily meetings—
for the team to
reaffirm A Scrum Master
commitment to facilitates a Sprint
objectives for the Retrospective for the
iteration, identify team to identify
potential improvements. They
blockers, and review the team’s
coordinate the processes and
day’s work. practices and identify
ways to improve
performance and
collaboration.
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Task Boards
✓ Visualize work and enable the team
and stakeholders to track progress as
work is performed.
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Reach Consensus
Dot Voting Select several options from a list Distribute dots equally, then each
person allocates dots according to
highest preference
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Estimation Techniques
Use common t-
Planning poker estimates effort shirt sizes to
or relative size of development assign values
effort. Use a deck of cards with to user stories.
modified Fibonacci numbers to
vote on user stories. Also called
Scrum poker.
Story Pointing
Use a relative measure
e.g. numbers in the Fibonacci
sequence—for the level of
difficulty or complexity of a
feature. Individuals assign story
points.
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End of
Module 1
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