https://www.eitaisolar.

com

[email protected]

#1003 NO.498 Xinglinwan Road, Jimei District Xiamen,China

This term applies to EITAISOLAR products

The warranty
Subject to the terms and conditions detailed below, we offer end-user product
warranty for our following products:

➢ LDHEB - 4400
➢ LDHEB - 6100
➢ POWERBOX - 4400 LV
➢ POWERBOX - 6100 LV
➢ ELESHELL - 6.1 K
➢ ELESHELL - 9.6 K
➢ ELESHELL - 10.2 K
➢ ELESHELL - 14.3 K

This warranty only applies to new products. Used products are partially
guaranteed according to their previous operating/installation/disassembly
conditions.

This warranty is not transferable unless the product remains installed in the
building and passes to subsequent purchasers of the building or product.

This warranty only applies to the products that have been installed according
to the installation specifications certified and approved by EITAI solar.

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Overview
We assure you, We will repair or replace (at our option) the Products or any
part thereof (if any) for a period of 5 years with defects or defects in
manufacturing or materials (LDHEB-4400, LDHEB-6100, POWERBOX-4400LV,
POWERBOX-6100LV, ElESHELL-6.1k, ElESHELL-9.6K, ElESHELL-10.2K,
ElESHELL-14.3K, ElEBOX-HV) effective from the date of purchase.

We will replace it with the same product as far as possible. However, if due
to technical updates, the product may not be available. In this case, we will
offer other products of at least the same value and standard, replacement
products may be different sizes, shapes, colors or capacities. Due to technical
progress, replacement parts may occur or parts may not be compatible with other
parts, and any costs associated with system incompatibility are not covered
by this warranty.

If the product is replaced during the warranty period, the remaining warranty
period is automatically transferred to the replacement product. You will not
receive a new warranty card in this case.

When providing warranty for a system without Internet connection, the

installer or end user is obligated to organize qualified personnel to conduct
on-site inspection and data collection under the guidance of EITAI.

During the warranty period, if there is a problem with the material or

workmanship of the product, we will monitor the system and notify the end user
via the Internet. If the product is found to be defective, the end user shall
notify us as soon as possible to qualify for repair or replacement within the
warranty period.
This warranty only covers the repair or replacement of defective products.
It does not include:
Any cost incurred by end users or installers in the course of normal or planned
maintenance; Or any other expenses such as transportation, travel and
accommodation.
Any direct or indirect damage to property, personal injury, indirect loss,
or any indirect loss or other cost arising out of any breach of this provision
in the event of any breach of law.

Battery performance guarantee

Upon granting warranty (Internet connection), we guarantee the following:

For systems running in attrition mode, we guarantee that each battery module
will retain at least ninety percent (90%) of its available capacity within

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60 months from the time the battery storage system is installed for use by
the end user, or two months after the product is sold to another business or
person. For other applications, if the total amount of energy released by the
battery exceeds 5,000 cycles of energy, the guaranteed capacity will be reached
earlier.

The warranty

This warranty is subject to the following conditions:

➢Product must be installed and properly tested by authorised or licensed

installers. It may be necessary to prove the correct commissioning of the
product (e.g. commissioning certificate). Failure caused by incorrect
installation or debugging is not within the scope of this warranty.
➢If the product or part of the product is replaced or repaired in accordance
with this warranty, the balance of the original warranty period shall apply.
Replacement products or parts do not provide new warranty obligations.
➢The original serial number and rating label of the product must be complete
and identifiable.
➢Such warranty shall not apply to the disassembly or modification of any
product which has been completely or partially replaced, unless such
disassembly is carried out by seekener company.
➢This warranty shall not be modified unless we agree in writing.
➢This warranty applies only to products purchased directly from us by end
users or sold by our direct distributors.
➢Any warranty under this warranty must meet the requirements set out in the
section "How to Raise a Warranty" below.
➢A report of product commissioning and handling instructions signed by the
end user and the installer is required.

disclaimer

This warranty does not apply to:

➢ due to storage, handling, installation (or dismantled reinstall) is not

in accordance with the adjustment of the product, not according to our supply
or the applicable safety regulations or no reasonable protection, including
installation size or type Combined use of products;
➢Failure to follow instructions provided by us or for human reasons due to
the operation, use or maintenance of the product (including failure to
maintain/clean the product as recommended in the instructions or operation
manual);

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➢Accidental damage, theft or intentional sabotage, or use of a product in
an environmental condition other than for the purpose for which the product
was designed or sold, or outside the scope of the product's regulation or normal
operation;
➢ due to weather or other environmental impact, foreign material
contamination and result in changes of the status of the product or performance
(such as dust, smoke, salt, chemicals, and other impurities), water,
overheating, or organic solvents, poor ventilation or due to the use of the
product environment (especially the most high temperature according to
operation manual regulation). Exposure to strong vibration, strong magnetic
field or damage caused by force majeure events (such as earthquake, lightning
strike, fire, etc.);
➢Normal wear or replacement or repair of a part that is part of the normal
maintenance or service of the product or that the damage is limited to the
surface coating or paint surface;
➢Any repair, alteration or modification of the product by a third party
unauthorised by us;
➢Preparation of any spare part for repair or replacement of the product which
is not manufactured, sold or permitted by the Company; Or because of the
interconnection of the product with the product of another manufacturer; Or
due to any other defect or faulty component in the system in which the Product
is installed;
➢ The nameplate or serial number of the product is modified, altered or
unidentifiable;
➢ Damage occurring in the course of transport; Or other visual damage that
does not affect the production of volume (such as surface scratches).

This warranty does not apply to damage caused by continued use of the product
after it is known to be defective or to faults that should have been known
through scheduled repairs.

Customer assistance in returning faulty equipment:

Upon receipt of the replacement product or part, the customer must return the
allegedly faulty product or part in the same packaging as the replacement
product or part.The company will provide shipping instructions for returning
faulty products or parts. All allegedly defective products or parts must be
returned within 10 (ten) business days of receipt of replacement products or
parts. Qualified installation personnel must replace and re-debug the received
product or component. The original warranty of the faulty equipment will cover
replacement equipment for the remaining warranty period of the faulty
equipment.

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Distributor responsibilities:

In the event of product failure, the distributor is responsible for cooperating

directly with the EITAI solar service center to limit the return of non-faulty
products. The EITAI solar service center will cooperate with the dealer to
solve problems or fault information through telephone support or direct PC
link. Note: In order to be eligible for further warranty coverage for
product failures, the dealer/installer must first contact the company and
fulfill the dealer/installer's responsibilities under the section "How to
Claim warranty"

Delivery errors and shipping damage

Incorrect delivery, packaging damage and shipping damage are not covered by
the warranty. Such cases should be submitted to [email protected].

How to Issue a warranty

If the Product fails during the warranty period, the user must stop using the
product or install the system for the product (as the case may be), isolate
the product from any energy sources, claim the warranty as soon as possible,
and follow all instructions provided by us or our agent.
To claim a warranty under this voluntary warranty, users must contact us via
email at [email protected].

When contacting us by email, please provide the following information:

➢Your name, address, postal code and contact telephone number

➢Model and serial number of the product (found on the product)
➢Proof of purchase with supplier's address and date of purchase
➢Installation date and installation address
➢A signed debugging report or agreement
➢Contact information of personnel for the installation process
➢A complete and detailed list of observed failures and other information to
help analyze them (such as any modifications)

Cost of warranty

For the invalid warranty under this warranty, we will not bear the warranty
cost of the end user, including repair or return freight.

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For a valid warranty under this warranty, the user will not be charged any
fees related to the warranty, including warranty handling costs, replacement
parts or shipping costs. When an effective warranty is proposed according to
this warranty, necessary and reasonably incurred costs or expenses may be
reimbursed to EITAI. But such documentary evidence is required.

The warranty expiration

Our goal is to solve real quality problems first. This is usually done by
investigating the cause of the failure of the defective product and taking
immediate corrective action to prevent warranty failure or failure from
occurring again. Therefore, in case of product failure, it is very important
to submit the relevant warranty under this warranty to us immediately after
knowing the event leading to the warranty. Warranties made after the warranty
period will not be considered.

Product liability and product safety

We shall be notified immediately of any potential product safety issues within

or outside the warranty period. We are well aware of our product liability
and product safety obligations and responsibilities. Our goal is to ensure
compliance with product safety standards to avoid injury, loss and damage
caused by any product defects.

Other

This guarantee shall form part of the product purchase contract between us
and the user and both parties shall abide by it.

Contact

Address: #1003 NO.498 Xinglinwan Road, Jimei District Xiamen,China

This warranty is issued by Eitai(xiamen) New Energy Technology Co.,Ltd.