planned leaves unplanned leaves sick leaves / public off

S-73
Realizers 28-Jun 29-Jun 30-Jun ###
### 3-Jul 4-Jul 5-Jul 6-Jul 7-Jul ###
###

Gaurav

Rohit

Hari

Ashutosh

27921 27921 27921 27921

Pankush

Varun

Mani

Swati

Koushik

Devasena

DEMO

Bulk List
Appr-Reject
 Sum @90%
0
10-Jul 11-Jul Velocity

0
Parsing - Exception during
FP response
0

0
 planned leaves unplanned leaves sick leaves / public off
S-73
Realizers 14-Jun 15-Jun 16-Jun ###
### 19-Jun 20-Jun 21-Jun 22-Jun 23-Jun ###
###

28248 28248 PETS

Gaurav defect-fix

28497 28523 28523 PETS defects 28464 28464 PETS defects 28491 ###
Rohit

Hari

28103 28103 28103 28531 28531 DAST FIXES DAST FIXES DAST FIXES
Ashutosh

28501 28501 28501 28501 28313 + 27858

Pankush

DAST FIXES DAST FIXES DAST FIXES DAST FIXES DAST FIXES DAST FIXES DAST FIXES DAST FIXES
Varun

PETS PETS
28314 28314
Mani defect-fix defect-fix

Swati

Koushik

Devasena

DEMO

Bulk List
Appr-Reject
 Sum @90%
0
26-Jun 27-Jun Velocity
Google props count
mismatch
0

wrong value in the charge Google pricing Notified Recon - 1st

28491 28491 Cancellation e-mail CAPTURE failed
currency code. mismatch twice logic change

0
400 | Amount paid by First Paym Capture
DAST FIXES DAST FIXES card should be equal or failed in split payment
more than security deposit displayed as "Paid" in
for card and reward look up pg
0
Error Handling - missing
28313 + 27858 token at 2-paym FE Label Change
+ RV functional issue
transaction
0

DAST FIXES DAST FIXES DAST

TI / mandatory select

0
 planned leaves unplanned leaves sick leaves / public off
S-72
30/30 28/24
Realizers 31-May 1-Jun 2-Jun ###
### 5-Jun 6-Jun 7-Jun 8-Jun 9-Jun ###
###

28121 +
27786 28121
Guru Bulk Edit - fixes

1 1 1
28119
28119 28119 + 27786 28119 28120 28120 28120 28387
Gaurav (analysis)
1 1 1

28455 28455 28455 28456 28456 28456 28456 28456

Rohit

Hari

27913 27913 27996 27996 27996

Ashutosh

1 1 1

27921 27921 27921 28231 28231 28231 28231 28231

Pankush
1 1 1
27786 + 28503
28151 28151 28151 DAST DAST
Varun 28151 + 28525

28487+
27938 27939 27939 27939 27939 27939
Mani 27939

1 1

Swati
1 1 1

Koushik
1 1 1

Devasena
1 1

DEMO

Bulk List
Appr-Reject
 Sum @90%
17.6

12-Jun 13-Jun Velocity

28174
No incentives applied msg CVV - Error Code segregate
from 287
2.4

28388 28388 Pets Ph-2

2.4
New Cancellation AWS Logging Optimize
Workflow
Multi Cancel - Concurrency - 2nd Paym Recon
0

28503 + 28525 28503 + 28525 pets-ph2

+28597 +28597 Ops Portal

2.4
Exception during FP pets-ph2
response Res lookup
2.4
Google Address API Retry/resend issue
DAST DAST
Spike + Implement support
0

27939 PET - PDP & SERP

1.6

2.4

2.4

1.6
 planned leaves unplanned leaves sick leaves / public off
S-71
Realizers 17-May 18-May 19-May ###
### 22-May 23-May 24-May 25-May 26-May ###
###

28117 27904 27904 27904 28252 27904 27904

Guru

1 1 1 1 1 1 1 1
28160
28160 28160 28160 28160 28160
Gaurav 27921

27715 27715 27715 27715 27715 27715 27715 28339

Rohit

1 1

swipe down swipe down Login - Cookie Mock

Login - Cookie Mock
Hari

Bulk Ed: Templ Bulk Ed: Templ Bulk Edit

Bulk Edit 27613 27613
Approve
28117 Validate Validate Approve reason 27913
Ashutosh reason
28087 RV RV
28173 28173 28087

1 1
PETS FE
PETS FE rampup AVS=N
issue
27760 27786 27786 rampup 28152 28152 27921
Pankush
1 1

glass box
28018 28018 28018 28018 28151 AWS Trng AWS Trng
Varun 27953
P
1 1 e
t
PET sync with s
27544 28155 28155 dev - ? 27938 27938 27938
Mani P
h
1 1 -
2

Swati

Koushik

Devasena

DEMO

Bulk List
Appr-Reject
 Sum @90%
15.2
29-May 30-May Velocity

2nd Payment 28174

27904 27904 Bulk Edit CVV - Error Code segregate
Persist timestamp from 287
7.2
28160+ Retry Paym / Resend
27789 Pets Ph-2
27789 Email / Logic
0
27935
28397 + * IMP: 27715 Multi AWS Logging Optimize
27715 27715 Cancel - Concurrency - 2nd Paym Recon Multi Cancel:
Error Handling

1.6
Security defects
triage
0

27913 - 2nd Paym

27913 27913 *IMP: Bulk Edit RV - Swipe down Resend Paym Email
(Timestamp / double click)

1.6
AVS=N issue "Exception in processing FP
27921 27921 SERP - local currency for 2nd paym response"
1.6

Persist billing details No incentives applied Google Address API

28151 27786
MFA for AVS/CVV failures on store Spike

1.6

27938 27938 PET - PDP & SERP PET Ph2

1.6

0
 planned leaves unplanned leaves sick leaves / public off
S-70
Realizers 3-May 4-May 5-May ###
### 8-May 9-May 10-May 11-May 12-May ###
###
27904
def 27914 defects in bulk edit bulk edit bulk edit * At Risk bulk edit
Guru (in 27332) 27332 test support 27904 count-RCA

0.5 1 1 1 1 1 1

27763 27763 27917 27917 27917

27789 27789
Gaurav 27713 + 27398 query + 27398 query + 27398 query
1 1 1 1 1 1 1
27509 + 27509 + 27509 +
27509 27509
Rohit 26854 26854 26854
1 1 1 1
oversight oversight oversight oversight oversight oversight oversight oversight
Hari
0 0 0 0 0 0 0 0

4-May 25804 bulk edit * At Risk

release support
27809 27809
27809 support RV perf fixes 27613
Ashutosh
1 1 1 1 1 1 1
ramp + ramp + ramp + ramp + prod ramp + prod
release support AVS stores 27739
Pankush 27921 27921 27921 defects defects
1 1 1 0.5 0.5 0.5 0.5 0.5

27490 27490 27490 27953 27544 27544

Varun
1 1 1 1 1 1
27583 27491 28008 27491 27491 27491 27491
Mani 27491

1 1 1 1 1 1 1

Swati

Koushik

Devasena

DEMO

Bulk List
Appr-Reject
 Sum @90%
35.05
15-May 16-May Velocity

bulk edit
count-RCA
28117 27332 defects bulk edit

5.85

27763 + 27921 27921 Pets-Store info Manual claw back

double credit
5.6
Cron Job Multi Cancel -
4 27715
1+2nd Paym Concurrency
3.2
oversight oversight
0 0

28077 bulk export

Bulk edit null issue

5.6
ramp + SERP -
ramp + 27760
27760 local curr
4.4

Glassbox-RV PET - PDP & SERP

4.8

27544 PET - PDP & SERP

5.6

0
S67 43215
S68 44014
Issue FE SP BE SP

28117    "DATA ISSUE" --- PROD Issue | Count not matching when uploading data (listings
getting dropped by validation API) 1 3
1) FE (no logic, FE to only construct the count-breakup based on BE response)
2) Fix in BE: validation API

28077   FE to Validate Blank listing ID

Msg "Please ensure that all entries have a valid Listing Id"
-----------------------------------------------------------------------
Total 10 (with 2 blank listing ids) 1 0
FE sends 8 to BE
"BE sends back breakup of 8 in response
- success
- reject (includes ""<>"")"

HOLD > 28173 Basic Template Validation --> System should stop the flow in case of Basic HOLD HOLD
Template Issue (Extension Validation, Mandatory Headings)

HOLD > 28087    Change in Approval reason not reflecting in ops portal or csv file HOLD HOLD

BACKLOG > 28078    Edge Case - Show error if Listing ID not updated in published buckets HOLD HOLD
Breakup (3 categories)
- Success
- Failure to be combination of
"exact failure", +
"unknown reason")
 Gaps / Observations

Lack of good knowledge of existing validation API (jointly by all crafts, dev +
product)

ACs not fully in line with existing valdiation API on prod, whereas dev team
assumed that existing behavior of validation API will remain same. This
assumption was not explicitly vetted with product

Story changing BE hands (hadnover) leading to knowledge gaps

 What could have been done better

(Already existing process)

More thorough TC review /execution by dev team

> Dev team - must do AC+TC review before marking story as RFT since count of TCs
will be more than ACs in most cases
> QE - to make dev team accountable and ensure that dev reviews the TCs

TBD - More time/effort was needed to understand the current vadilation API
behavior and clearly defining in ACs if any current behavior needs a change?

Dev accountability: Handover has to be complete in all aspects

Sprint 72 73 74 75 76 77 78 79 80 81
FE Varun Mani Nitin
BE Shaurya Mohit Rohit
QE Devasena Ekta Mithun
Vacations Gaurav Gaurav
>3D 10D 10D

Ninjas Realizers
Ravi Varun
Nitin Ashutosh
Navjeet Mani
Pankush
Mohit Rohit
Shaurya Gaurav
Preeti Guru
Balaji Swati
Ekta Devasena
Mithun
Ramesh Koushik

Notes / Open points

People switching craft should not be part of prod supp since this needs 100% focus (Pankush, Ashutosh)
Swati / Balaji not to be core members of prod supp since they need to oversight Sprint delivery + regression plan
Due to lesser capacity, when Realizers BE & QE moves to prod support, backfill to be done from Ninjas

Next Steps
JIRA new Shared Teams > HVMI-ProdSupport
Create JIRA board and dashboard
Move all prod tickets to the new JIRA Board

Current Model
Pros Cons
Less Meetings Difficult to reserve people / capacity
Less planning / overheads (roster / leaves) Functional expertise @squad level
DAST/Perf Freeze communition is more manageable in 2 squads

Clear accountability
Clear reporting
Prod skills
Clear capacity sizing
Sprint scope not to be modified /unless for P0

KT<
fixable / Prod issues to be prioritized as a thumb rule
Improvement Status
Lower Env SWAT force In place
Lower Env - Health Check Automated Job WIP
SME Functional Areas In place
Prod defects - Traceability In place
Prod defects - Triage output template In place
Development - QE TC reviews by dev In place