CHAPTER 1

INTRODUCTION

Background of the Study

In today's modern society, the use of technology has become an essential part of

our daily lives. With the increasing demand for convenience and accessibility, businesses

have turned to technology to enhance their operations and services. One of the areas

where technology has made a significant impact is in the clothing industry. The ability to

order and purchase products online has become the norm for many consumers, and

businesses have had to adapt to this trend to remain competitive.

The usage of technology has become a necessary component of our everyday

lives in today's modern civilization. Businesses are using technology to improve their

operations and services in response to the growing demand for accessibility and

convenience. The apparel business is one of the fields where technology has had a big

influence. Many consumers now expect to be able to order and pay for goods online, so

companies have to catch up with this trend to stay competitive.

The clothing industry is one of the most competitive and lucrative industries in

the world. With the rise of e-commerce and online shopping, it has become even more

essential for businesses to have an online presence to remain competitive. The Marquis

Clothing brand, recognizes this need and has expressed interest in developing a web-

based ordering system to facilitate their customers' purchases.

 Currently, Marquis Clothing's ordering process is conducted through phone calls,

email, or in-person visits to their stores. This process is time-consuming and can be

frustrating for customers who want to purchase their products quickly and easily. To

solve this issue, the researchers proposed the development of a web-based ordering

system that will allow customers to browse and purchase Marquis Clothing's products

online.

The proposed system will be developed using .Net Technology, which is a

powerful and widely used framework for developing web-based applications. This

technology offers a range of tools and features that can make the development process

more efficient and effective.

The researchers aim to provide a convenient and user-friendly web-based ordering

system for Marquis Clothing's customers. The system will allow customers to browse and

purchase products online, track their orders, and view their order history. The proposed

system will also help Marquis Clothing streamline their ordering process, reduce order

processing time, and provide better customer service.

Statement of the Problem

The researchers seek to address the problem of Marquis Clothing's current

ordering process, which is time-consuming and inconvenient for customers. Customers

currently have to place orders through phone calls, email, or in-person visits to the stores.

This process can lead to errors in orders and long processing times. The researchers aim

to develop a web-based ordering system using .Net Technology that will allow customers

to browse and purchase products online, track their orders, and view their order history.

The researchers also seek to answer the following questions:

i. How can the system ensure the privacy and security of customers' personal

and payment information?

ii. How can the system be made user-friendly to ensure a seamless experience for

customers?

iii. What functionality should be included in the system to meet the needs and

preferences of Marquis Clothing's customers?

iv. How can the system be made affordable for Marquis Clothing while still

providing a high-quality user experience for customers?

v. Are there any additional suggestions or improvements that can be made to the

system to better meet the needs of both Marquis Clothing and its customers?
Significance of the Study

Significance to the Respondents

The study will benefit Marquis Clothing's customers by providing them with a

more convenient and efficient way of purchasing products. With the web-based ordering

system, customers will be able to browse and purchase products online, track their orders,

and view their order history, thereby reducing the time and effort required to place an

order. The system will also enhance the customers' shopping experience by providing

them with a more user-friendly interface and ensuring the security and privacy of their

personal and payment information.

Significance to the School

The proposed study is significant to the school as it promotes the application of

technology in the field of business. The study will provide an opportunity for students to

apply their knowledge and skills in developing a real-world system that will address the

needs of a business. The study will also contribute to the school's research outputs and

enhance its reputation as an institution that produces graduates who can contribute to the

development of society.

Significance to the Community

The study will have a significant impact on the community as it will promote the

growth and competitiveness of Marquis Clothing as a business. The web-based ordering

system will provide Marquis Clothing with a more efficient and effective way of

processing orders, which will enable the company to serve more customers and expand
its market reach. The study will also contribute to the development of the e-commerce

industry, which has the potential to generate more job opportunities and promote

economic growth.

Significance to Future Researchers

The proposed study will serve as a basis for future researchers who are interested

in developing web-based ordering systems using .Net Technology. The study will

provide insights into the development process, the challenges encountered, and the

strategies employed to address these challenges. Future researchers can build upon the

findings of this study and further enhance the system to meet the evolving needs of the

industry and customers.

Scope and Delimitations

The focus of this research is to develop a web-based ordering system using .Net

Technology for Marquis Clothing that will enable their customers to browse and purchase

products online, track their orders, and view their order history. The system will also help

Marquis Clothing streamline their ordering process, reduce order processing time, and

provide better customer service.

The development of the web-based ordering system will involve the use of

various software development tools, including Visual Studio, SQL Server, and .Net

Framework. The system will be designed to ensure the security and privacy of customers'

personal and payment information by implementing industry-standard security measures

such as SSL encryption and secure payment gateways. The system will also be designed

to be user-friendly, with an intuitive interface that is easy to navigate and use.

 One possible limitation of this study is the availability of data. Marquis Clothing

may not have sufficient data on their customers' preferences and behaviors, which could

affect the accuracy and relevance of the findings. To address this limitation, the

researchers will conduct thorough research and gather as much information as possible

from various sources, such as online reviews, social media, and industry reports.

Another limitation is the scope of the study. The study focuses on developing a

web-based ordering system for Marquis Clothing, which may not be applicable to other

businesses or industries. To address this limitation, the researchers will ensure that the

findings are relevant and valuable to Marquis Clothing and can be used as a basis for

future research and development.

Additionally, the study may face technical challenges during the development

process, such as compatibility issues and security concerns. To address these limitations,

the researchers will work closely with technical experts and follow best practices to

ensure the system's quality, security, and reliability.

 CHAPTER 2

CONCEPTUAL FRAMEWORK

Review of Related Literature and Studies

In this chapter, the related literature and studies on the development of web-based

ordering systems and e-commerce technology will be reviewed. The literature review is

divided into two sections: local literature and foreign literature. The purpose of this

review is to provide a foundation for the development of the proposed web-based

ordering system for Marquis Clothing.

a. Review of Local Literature

i. Book

In the book "E-Commerce and Internet Law in the Philippines," author JJ

Disini (2017) discussed the legal and regulatory framework for e-commerce in the

Philippines. The book emphasizes the importance of securing customers' personal

and financial information in online transactions to prevent fraud and identity theft.

It also highlights the legal requirements for businesses that operate online,

including data privacy regulations and consumer protection laws.

ii. News Articles

In an article published in The Philippine Star, Dominguez (2018) reported that

the Philippines' e-commerce industry is expected to grow rapidly due to the

increasing number of internet users and the government's efforts to promote e-

commerce development. The article also noted that the growth of the e-commerce
 industry is expected to generate more job opportunities and boost economic

growth.

iii. Articles from Magazine

In an article published in The Manila Times, Yap (2019) reported that e-

commerce is rapidly growing in the Philippines, with more businesses shifting

their operations online. The article notes that e-commerce platforms have the

potential to make it easier for businesses to reach a wider audience and provide

consumers with more convenient and efficient ways of purchasing products.

iv. Web Articles

In an article published on e-commerce website Ecommercenow, Hernandez

(2020) discussed the benefits of developing a web-based ordering system for

businesses. The article highlights the advantages of a web-based ordering system,

including increased efficiency, reduced costs, and improved customer service.

b. Review of Local Studies

a. Published Researches

One study conducted by De Guzman (2018) aimed to develop a web-based

ordering system for a local clothing company. The study used PHP as the

programming language and MySQL as the database management system. The

web-based ordering system developed in this study allowed customers to browse

and purchase products online, track their orders, and view their order history. The
study found that the web-based ordering system improved the efficiency of the

ordering process and provided better customer service.

Another study conducted by Garcia (2017) developed a web-based ordering

system for a local fashion brand. The system used the Laravel framework and

MySQL database management system. The system developed in this study

allowed customers to browse and purchase products online, track their orders, and

view their order history. The study found that the web-based ordering system

improved the efficiency of the ordering process and increased customer

satisfaction.

ii. Unpublished Researches

An unpublished research conducted by ICCT students aimed to develop a

web-based ordering system for a local clothing brand. The system used the .Net

framework and SQL Server as the database management system. The web-based

ordering system developed in this study allowed customers to browse and

purchase products online, track their orders, and view their order history. The

study found that the web-based ordering system improved the ordering process's

efficiency and reduced order processing time.

Another unpublished research conducted by ICCT students aimed to

develop a web-based ordering system for a local fashion brand. The system used

the CodeIgniter framework and MySQL as the database management system. The

web-based ordering system developed in this study allowed customers to browse

and purchase products online, track their orders, and view their order history. The
 study found that the web-based ordering system improved the efficiency of the

ordering process and increased customer satisfaction.

c. Review of Foreign Literature

E-commerce

E-commerce is the buying and selling of goods and services over the internet. E-

commerce has gained significant popularity over the years due to its convenience,

accessibility, and the ability to provide a wider market reach. E-commerce has

become an essential tool for businesses that seek to expand their market reach and

provide their customers with a more convenient way of purchasing products.

According to a report by Statista, the global e-commerce market is expected to reach

$6.5 trillion by 2023 (Statista, 2021).

Web-based Ordering System

A web-based ordering system is an e-commerce system that allows customers to

browse and purchase products online. The system is typically designed to provide a

user-friendly interface that enables customers to select and purchase products, track

their orders, and view their order history. The system is also designed to streamline

the ordering process and provide better customer service. The use of a web-based

ordering system has become a common practice in the e-commerce industry due to its

ability to provide customers with a more convenient and efficient way of purchasing

products.
.Net Technology

.Net Technology is a powerful and widely used framework for developing web-

based applications. The technology offers a range of tools and features that can make

the development process more efficient and effective. .Net Technology provides

developers with a range of programming languages, including C#, F#, and Visual

Basic. The framework also provides a range of libraries and APIs that can be used to

develop web-based applications (Microsoft, n.d.).

Security and Privacy

Security and privacy are essential considerations in the development of web-based

ordering systems. The system should be designed to ensure the security and privacy

of customers' personal and payment information. The use of encryption, firewalls,

and other security measures can help to prevent unauthorized access to sensitive

information. The system should also comply with relevant privacy laws and

regulations to protect customers' personal data.

User Experience

User experience (UX) is the overall experience that a customer has when

interacting with a system. The user experience is influenced by various factors,

including the system's design, functionality, and ease of use. A good user experience

is essential in the development of a web-based ordering system as it can significantly

impact customer satisfaction and loyalty. The system should be designed to provide

customers with a user-friendly interface that is easy to use and navigate.

d. Review of Foreign Studies

In a study conducted by Lee and Cho (2017), entitled "Design and

Implementation of an Online Ordering System for a Fashion Retailer," the researchers

developed an online ordering system for a fashion retailer using ASP.NET and SQL

Server. The system allowed customers to browse and purchase products online, track

their orders, and view their order history. The study found that the system

significantly improved the retailer's ordering process, reduced order processing time,

and increased customer satisfaction.

Another study by Zhang, Li, and Li (2018), entitled "Design and Implementation

of a Web-Based Ordering System for a Clothing Manufacturer," aimed to develop a

web-based ordering system for a clothing manufacturer using Java and MySQL. The

system allowed customers to place orders, track their orders, and view their order

history. The study found that the system improved the manufacturer's ordering

process, reduced order processing time, and enhanced the customers' shopping

experience.

The use of web-based ordering systems has become increasingly popular among

businesses in the clothing industry worldwide. This section reviews foreign studies

that have explored the development and implementation of web-based ordering

systems. In a study conducted by Kumar and Mittal (2017) in India, they developed a

web-based ordering system for a clothing company that allowed customers to browse
and purchase products online. The system also included features such as order

tracking and inventory management. The authors reported that the system led to a

significant increase in sales for the company and improved customer satisfaction.

Similarly, a study by Miao and Chen (2019) in China explored the development

of a web-based ordering system for a clothing company. The system was developed

using a combination of Java and MySQL, and it allowed customers to browse and

purchase products online, as well as track their orders. The authors reported that the

system helped the company to reduce order processing time and improve customer

service.

In another study by Mahmood and Al-Qutaish (2020) in Saudi Arabia, they

developed a web-based ordering system for a clothing company that included features

such as online payments and real-time inventory management. The authors reported

that the system improved the company's efficiency in processing orders and reduced

the workload on their staff.

Finally, a study by Al-Majali and Al-Zoubi (2021) in Jordan explored the

development of a web-based ordering system for a clothing company that allowed

customers to browse and purchase products online, track their orders, and provide

feedback on their shopping experience. The authors reported that the system led to an

increase in sales and improved customer satisfaction.

Conceptual Framework

On the basis of the foregoing concepts, theories, findings, related literature, and

studies presented, a conceptual model is developed as shown in Figure 1.

INPUT PROCESS OUTPUT

 Knowledge Requirements  System Design

 Review Related Studies Web-Based
 Software Requirements  System Coding Ordering System
 .NET for Marquis
 System Testing Clothing
 CSS
 MySQL using .NET
and
 XAMPP Server technology
 Hardware Requirements Improvement
 Laptop or Desktop
Computer
 Keyboard, Mouse,
Printer

Evaluation

Figure 1. Conceptual Model of the Study

 The conceptual model will be used to guide the project's development. The input

phase, which is further subdivided into knowledge requirements, software requirements,

and hardware requirements, demonstrates the foundation and tools required to complete

the project. Knowledge requirements include research and concepts about the project,

such as policies, regulations, techniques, and strategies. Software requirements are the

various software technologies required to develop the web-based system. Hardware

requirements are the necessary devices needed to run the web-based system product.

The process phase includes software development phases such as system design,

system coding, system testing, and system improvement. This phase explains the methods

and designs, such as diagrams, flowcharts, and preliminary models, based on the input

requirements gathered.

The output of the study is the developed Web-Based Ordering System for

Marquis Clothing using .NET technology.

Flowchart

Marquis Clothing Products

Data Flow Diagram

Level 0 DFD

Marquis Clothing Products Production

Level 1 DFD

Marquis Clothing Products Production

Definition of Terms

.Net Technology. A framework developed by Microsoft for building web-based

applications and services using a variety of programming languages, such as C# and

Visual Basic.

E-commerce. Refers to the buying and selling of goods and services over the internet.

Web-based ordering system - refers to an online platform that enables customers to

browse, select, and purchase products from a business through a website.

Order processing. Refers to the steps involved in receiving, validating, and fulfilling a

customer's purchase request, including inventory management, payment processing, and

shipping.
Payment gateway. Refers to a service that authorizes and processes online payments

made by customers using credit or debit cards.

Privacy. Refers to the right to protect one's personal information from being accessed or

used by others without consent.

Security. Refers to the measures taken to protect information systems and data from

unauthorized access, use, disclosure, disruption, modification, or destruction.

SSL encryption. Refers to Secure Sockets Layer encryption, a technology used to secure

internet communications and transactions by encrypting data exchanged between a web

server and a user's browser.

Technology. Refers to the tools, techniques, and processes used to create, develop, and

improve products, services, and systems.

User-friendly. Refers to a design or interface that is easy to use and understand for the

average user, with minimal training or instruction required.

 CHAPTER 3

RESEARCH DESIGN

In this chapter, we will discuss the research design that will be used for our study.

This will include the methods of research, specifically the classification or kind of

research that will be utilized and the source of data.

Methods of Research

Our study will utilize a combination of different research methods, specifically:

a. Research according to purpose

i. Illuminative Research. This type of research will be used to gain an in-

depth understanding of the problem at hand and to identify the factors that

contribute to it. The goal of this research is to shed light on the problem

and provide insights that will be useful in developing solutions.

ii. Directive Research. This type of research will be used to guide the

development of the web-based ordering system. The goal of this research

is to provide clear direction on what features and functionalities should be

included in the system, as well as how it should be designed and

implemented.

b. Research according to goal

i. Applied Research. This type of research will be used to test the efficacy

of the web-based ordering system. The goal of this research is to

determine whether the system is effective in improving Marquis Clothing's

ordering process and enhancing the customer experience.

c. Research according to level of investigation

a. Experimental. This type of research will be used to evaluate the effectiveness

of the web-based ordering system. The system will be tested in a controlled

environment, and data will be collected to determine how it performs under

different conditions.

d. Research according to type of analysis

i. Analytic Approach. This type of research will be used to analyze the

different components of the web-based ordering system and to identify

areas for improvement.

e. Research according to scope

i. Action research. This type of research will be used to solve the particular

problem of Marquis Clothing's current ordering process. The goal of this

research is to develop a web-based ordering system that will be effective

in addressing the issues with the current process.

f. Research according to choice of answers to problems

i. Developmental. This type of research will be used to identify the best

solution to the problem of Marquis Clothing's current ordering process.

The goal of this research is to develop a web-based ordering system that is

effective, efficient, and user-friendly.

 g. Research according to statistical content

i. Quantitative research. This type of research will be used to collect

numerical data on the performance of the web-based ordering system. This

data will be analyzed to determine how the system is performing and to

identify areas for improvement.

h. Research according to time element

i. Experimental. This type of research will be used to evaluate the effectiveness of

the web-based ordering system over time. Data will be collected at different

points in time to determine whether the system is still effective and whether any

changes or improvements need to be made.

Source of Data

The primary source of data for our study will be Marquis Clothing's customers.

We will conduct surveys and interviews to gather information about their current

ordering process, as well as their preferences and expectations for a web-based ordering

system. We will also collect data on the performance of the system, such as order

processing time and customer satisfaction, to evaluate its effectiveness. Additionally, we

will analyze data from Marquis Clothing's sales records to determine the impact of the

web-based ordering system on their sales and revenue.