365 Fundamentals

Exam MS-900: Microsoft 365 Fundamentals

EXAM DESIGN
Audience Profile
This exam is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to
facilitate productivity and collaboration on-site, at home, or a combination of both. Candidates may have knowledge
of cloud-based solutions or may be new to Microsoft 365. Candidates can use this exam to prepare for other Microsoft
certifications, but it is not a prerequisite for any of the related certifications.

Candidates should be able to recommend Microsoft 365 solutions that address common organizational IT challenges.
They should understand how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize
communications. They should also understand how Microsoft 365 solutions help secure data and identity and facilitate
compliance.

Candidates should also be able to recommend solutions for endpoint and application management, desktop
virtualization, automated operating system deployment, and reporting and analytics. They should be familiar with
Microsoft 365 licensing, deployment and migration assistance, and support options for organizations looking to
maximize their investment in the cloud.

Objective Domains
SKILLS MEASURED

• NOTE: The bullets that follow each of the skills measured are intended to illustrate
how we are assessing that skill. Related topics may be covered in the exam.
• NOTE: Most questions cover features that are general availability (GA). The exam
may contain questions on Preview features if those features are commonly used.

Describe cloud concepts (5–10%)

Describe the different types of cloud services available
• Describe Microsoft SaaS, IaaS, and PaaS concepts and use cases
• Describe differences between Office 365 and Microsoft 365

Describe the benefits of and considerations for using cloud, hybrid, or

on-premises services
• Describe public, private, and hybrid cloud models
• Compare costs and advantages of cloud, hybrid, and on-premises services
• Describe the concept of hybrid work and flexible work

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365 Fundamentals

Describe Microsoft 365 apps and services Describe security, compliance, privacy, and
(45-50%) trust in Microsoft 365 (25-30%)
Describe productivity solutions of Microsoft 365 Explain Zero Trust security principles for Microsoft 365
• Describe the core productivity capabilities and benefits of • Describe the Zero Trust model
Microsoft 365 including Microsoft Outlook and Microsoft • Describe Microsoft Granular Delegated Admin Privileges
Exchange, Microsoft 365 apps, and OneDrive (GDAP) principles
• Describe core Microsoft 365 Apps including Word, Excel,
PowerPoint, Outlook, and OneNote Describe identity and access management solutions of
Microsoft 365
• Describe work management capabilities of Microsoft 365
• Describe the identity and access management capabilities
including Project, Planner, Bookings, Forms, Lists, and To
of Microsoft 365 including Azure Active Directory, part of
Do
Microsoft Entra, and Azure Identity
Describe collaboration solutions in Microsoft 365 • Describe cloud identity, on-premises identity, and hybrid
• Describe the collaboration benefits and capabilities of identity concepts
Microsoft 365 including Microsoft Exchange, Outlook, • Describe the purpose and value of implementing multi-
Yammer, SharePoint, OneDrive, and Stream factor authentication (MFA) and self-service password reset
• Describe the collaboration benefits and capabilities of (SSPR)
Microsoft Teams and Teams Phone • Describe the purpose and value of conditional access
• Describe the Microsoft Viva apps
Describe threat protection solutions of Microsoft 365
• Describe the ways that you can extend Microsoft Teams by
• Describe Microsoft 365 Defender, Defender for Endpoint,
using collaborative apps
Defender for Office 365, Defender for Identity, Defender for
Describe endpoint modernization, management concepts, Cloud Apps, and the Microsoft 365 Defender Portal
and deployment options in Microsoft 365 • Describe Microsoft Secure Score benefits and capabilities
• Describe the endpoint management capabilities of • Describe the most common types of threats against
Microsoft 365 including Microsoft Endpoint Manager endpoints, applications, and identities
(MEM), Intune, AutoPilot, co-management with SCCM, and
• Describe how Microsoft 365 addresses the most common
tenant attach
threats
• Compare the differences between Windows 365 and Azure
• Describe the capabilities and benefits of Microsoft Sentinel
Virtual Desktop
and Microsoft 365 Lighthouse
• Describe the deployment and release models for Windows-
as-a-Service (WaaS) including deployment rings Describe trust, privacy, and compliance solutions of
Microsoft 365
• Identify deployment and update channels for Microsoft 365
Apps • Describe Microsoft Purview risk and compliance solutions
and compliance in Microsoft 365
Describe analytics capabilities of Microsoft 365 • Describe how Microsoft supports data residency to ensure
• Describe the capabilities of Viva Insights regulatory compliance
• Describe the capabilities of the Microsoft 365 Admin center • Describe information protection features
and Microsoft 365 user portal • Describe the capabilities and benefits of Microsoft Priva
• Describe the reports available in the Microsoft 365 Admin • Describe insider risk management solutions to protect
center and other admin centers against internal threats
• Describe auditing and eDiscovery solutions

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365 Fundamentals

Describe Microsoft 365 pricing, licensing,

and support (10–15%)
Identify Microsoft 365 pricing and billing management
options
• Describe the pricing model for Microsoft cloud services
including enterprise agreements, cloud solution providers,
and direct billing
• Describe available billing and bill management options
including billing frequency and methods of payment

Identify licensing options available in Microsoft 365

• Describe license management
• Describe the differences between base licensing and add-
on licensing

Identify support options for Microsoft 365 services

• Describe how to create a support request for Microsoft 365
services
• Describe support options for Microsoft 365 services
• Describe service level agreements (SLAs) including service
credits
• Determine service health status by using the Microsoft 365
admin portal or the Azure tenant portal

© 2023 Certiport, Inc. Certiport and the Certiport logo are registered trademarks of Certiport Inc. All other trademarks and registered trademarks are the property of their respective holders.