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Check-In Assistance Butler Service

The butler's responsibilities upon a guest's arrival include greeting the guest, offering to unload luggage, inspecting luggage for damage, directing the guest to the front desk, escorting the guest to their room after check-in, showing the guest around the room and explaining amenities, inspecting the room for issues, and informing the guest of hotel services. The butler should also ask if the guest needs anything else and wish them a pleasant stay before departing.

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Goldy Grace Panganiban Estrada
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139 views3 pages

Check-In Assistance Butler Service

The butler's responsibilities upon a guest's arrival include greeting the guest, offering to unload luggage, inspecting luggage for damage, directing the guest to the front desk, escorting the guest to their room after check-in, showing the guest around the room and explaining amenities, inspecting the room for issues, and informing the guest of hotel services. The butler should also ask if the guest needs anything else and wish them a pleasant stay before departing.

Uploaded by

Goldy Grace Panganiban Estrada
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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CHECK IN ASSISTANCE_ BUTLER SERVICE

Procedure:
When a guest reaches the hotel, he should be warmly received and assisted by the
doorman/bellboy following the procedures:
Greet and Welcome the arriving guests.
“Good morning sir/madam, welcome to our hotel.”
Offer to unload guest’s luggage from the vehicle.
“May I help with your luggage sir?”
Unload the guest's luggage, count each piece, and advise the guest of the final count so that the
latter can check and guarantee that all of his traveler's belongings are removed from the cab
and accounted for.
“Could you just check sir if all of your luggage is complete before we proceed to the front desk?"
If there is any damage to the luggage, the guest must be told.
“Sir, you have 2 suitcases but the other one is slightly damaged.”
“O that’s okay”

Direct the guest to the Front Desk while carrying the luggage in the cart.
“This way to the Front Desk, Sir.”
As guests register, keep an eye out for rooming instructions from the desk clerk. After
receiving the key and rooming instructions from the desk clerk, escort the guest to his room.

“By the way sir, I am your personal butler while you stay in our
hotel. This way to your room, sir.
Before entering the room, knock or activate the door bell to see if there is anyone inside and to
ensure that the door is open for the guest. When this is occupied or not yet ready, the
bellman/butler should tell the guest of the error and request a replacement via phone.
The bellman/butler will open the door with the key/bin card and turn on the light before
allowing the guest to enter. He shows him around the room and brings the luggage in. He must
explain how to operate the room's amenities, such as the air conditioning thermostat control
and bathroom light switches. If the TV requires extra instructions, explain how to use it.
Inspect room and bathroom. Check for busted bulbs, dirt, and defective amenities.
Sell hotel services, inform guest of:

Outlets and operating time;

products/services

Room service, long distance facilities.

Business center, laundry, etc.

“Mr./Mrs. Jones, the hotel has 24-hour room service. The room service menu can be found on
the night table. You can also dine at some of our locations, such as Zarianne’s Café' , which is
open from 6:00 a.m. to 12:00 p.m. Breakfast, lunch, and dinner are available. You can also
avail our laundry service. You have a laundry bag in your drawer, along with the laundry rates.
If you want to be entertained, our hotel has an entertainment bar called Soliven’s Place, which
is open from 8 p.m. to 12 a.m.."
Before leaving, ask the guest if there is anything you can do for him/her.As a final gesture, he
shall assure the guest of his desire to assist him further and wish him a good and joyful stay.
“Is everything satisfactory Mr. Jones is there anything else I can do for you sir?

“Nothing.

“Alright sir, please do not hesitate to call if you need anything. Have a nice day!

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