Scribd
Upload
48 views3 pages

Business Intelligence Competency Center

A Business Intelligence Competency Center is a cross-functional team that promotes effective BI use across an organization. BICCs ensure fact-based decision making and build competencies for strategic decisions using BI capabilities. Analytics Competency Centers focus more on offering analytics and data mining as an internal service to transform companies to be data-driven.

Uploaded by

olivia523
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
48 views3 pages

Business Intelligence Competency Center

A Business Intelligence Competency Center is a cross-functional team that promotes effective BI use across an organization. BICCs ensure fact-based decision making and build competencies for strategic decisions using BI capabilities. Analytics Competency Centers focus more on offering analytics and data mining as an internal service to transform companies to be data-driven.

Uploaded by

olivia523
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Business Intelligence Competency Center

A Business Intelligence Competency Center (BICC) is a cross-functional organizational team that has
defined tasks, roles, responsibilities and processes for supporting and promoting the effective use of
Business Intelligence (BI) across an organization.[1]

Since 2001, the BICC concept has been further refined through practical implementations in organizations
that have implemented BI and analytical software.

In practice, the term "BICC" is not well integrated into the nomenclature of business or public sector
organizations and there are a large degree of variances in the organizational design for BICCs.
Nevertheless, the popularity of the BICC concept has caused the creation of units that focus on ensuring the
use of the information for decision-making from BI software and increasing the return on investment (ROI)
of BI.[2]

A BICC coordinates the activities and resources to ensure that a fact-based approach to decision making is
systematically implemented throughout an organization. It has responsibility for the governance structure
for BI and analytical programs, projects, practices, software, and architecture. It is responsible for building
the plans, priorities, infrastructure, and competencies that the organization needs to take forward-looking
strategic decisions by using the BI and analytical software capabilities.

A BICC’s influence transcends that of a typical business unit, playing a crucial central role in the
organizational change and strategic process. Accordingly, the BICC’s purpose is to empower the entire
organization to coordinate BI from all units. Through centralization, it ensures that information and best
practices are communicated and shared through the entire organization so that everyone can benefit from
success and lessons learned."[3]

The BICC also plays an important organizational role facilitating interaction among the various cultures and
units within the organization. Knowledge transfer, enhancement of analytic skills, coaching and training are
central to the mandate of the BICC. A BICC should be pivotal in ensuring a high degree of information
consumption and a ROI for BI.

Business Intelligence Competency Centers in U.S. Healthcare

Next to the U.S. government, the American healthcare industry generates the second largest amount of
information every year. However, despite having complex information management needs, a KLAS report
revealed that one-third of healthcare organizations do not have the appropriate business intelligence tools.[4]

Since finance and energy industries have successfully implemented business intelligence competency
centers (BICCs) and have produced financial returns on their investment and accelerated decision-making
speed, the healthcare industry is initiating use of BICCs.[5] Creating a business intelligence competency
center in healthcare involves prioritizing information needs, creating data governance structures, identifying
data stewards to provide data quality assurance, establishing ongoing education programs, and defining
predictive modeling, analytics, data warehouse, and cloud storage tools.[6]

Skills Needed
Information technology specialists in SQL design, relational databases, programming, reporting software,
and analytics can provide the necessary technical information management skills. Data stewards, such as
data analysts and scientists, understand the creation, capture, storage, and access processes needed to ensure
high quality data.[7]

Analytics Competency Center (ACC)


In recent years knowledge-oriented shared service centres with primary focus on offering analytics and data
mining as an internal service across the organization have emerged.[8] These centres are often referred to as
Analytics Competency Center (ACC), Analytics Center of Excellence, Analytics Service Center, Big Data
CoC or Big Data Lab. It is predicated, that by the end of 2017 already a quarter of all large firms will have
such a dedicated unit for data and analytics.[9] In contrast to classic BICC these centres do not place
emphasis on reporting, historical analysis and dashboards. While BICC usually create enterprise-wide data
marts and warehouses to establish a foundation for trusted information,[10] an ACC follows a more strategic
objective. ACCs follow the strategic objective to transform the company towards a data driven company,
build analytics expertise, formulate a data strategy, identify use cases for data mining, establish a manage a
platform and drive the general adoption of analytics across the Organization.[11] Usually, historically grown
BICCs are transformed into an ACC, but also new formations of ACC can be found in practise.

References
1. Miller, G., Bräutigam, B, & Gerlach, S. (2006). Business Intelligence Competency Centers: A
Team Approach to Competitive Advantage. Hoboken: Wiley
2. Miller, G., Queisser, T (2008), The Modern BI Organization, Heidelberg, MaxMetrics GmbH
3. Miller, G., Bräutigam, B, & Gerlach, S. (2006). Business Intelligence Competency Centers: A
Team Approach to Competitive Advantage. Hoboken: Wiley
4. Ashrafi, N (2014). "The impact of business intelligence on healthcare delivery in the USA" (h
ttp://www.ijikm.org/Volume9/IJIKMv9p117-130Ashrafi0761.pdf) (PDF). Interdisciplinary
Journal of Information, Knowledge, and Management. 9: 117–130. doi:10.28945/1993 (http
s://doi.org/10.28945%2F1993).
5. "Business analytics returns $13.01 for every dollar spent, up from $10.66 three years ago,
Nucleus Research finds" (https://finance.yahoo.com/news/business-analytics-returns-13-01-
151800882.html). Nucleus Research. Retrieved September 4, 2014.
6. Eckert, B. "Creating a Business Intelligence Competency Center to Accelerate Healthcare
Performance Improvement" (https://web.archive.org/web/20150122153145/http://www.beaco
npartners.com/resources/topic/white-paper). Archived from the original (http://www.beaconpa
rtners.com/resources/topic/white-paper) on 22 January 2015. Retrieved 21 January 2015.
7. Eckert, B. "Why do Healthcare Organizations Need a Business Intelligence Competency
Center?" (https://web.archive.org/web/20150122153322/http://www.beaconpartners.com/blo
g/why-healthcare-organizations-need-a-business-intelligence-competency-center-0).
Beacon Partners. Archived from the original (http://www.beaconpartners.com/blog/why-healt
hcare-organizations-need-a-business-intelligence-competency-center-0) on 22 January
2015. Retrieved 16 January 2015.
8. Watson, H.J. (2015). "How Big Data Applications are Revolutionizing Decision Making".
International Journal of Database Theory & Application. 20 (1).
9. Cearley, David (2017). "Top 10 Strategic Technology Trends for 2017: A Gartner Trend
Insight Report" (https://www.gartner.com/doc/3645332?srcId=1-6595640781). Gartner.
Retrieved 28 June 2017.
10. "Big Data, Analytics and the Path From Insights to Value" (http://sloanreview.mit.edu/article/b
ig-data-analytics-and-the-path-from-insights-to-value/). MIT Sloan Management Review.
Retrieved 2017-06-28.
11. Ronny, Schüritz; Ella, Brand; Gerhard, Satzger; Johannes, Bischhoffshausen (2017). "HOW
TO CULTIVATE ANALYTICS CAPABILITIES WITHIN AN ORGANIZATION? – DESIGN
AND TYPES OF ANALYTICS COMPETENCY CENTERS" (http://aisel.aisnet.org/ecis2017
_rp/26/). Proceedings of the 25th European Conference on Information Systems (ECIS):
389–404.

Retrieved from "https://en.wikipedia.org/w/index.php?


title=Business_Intelligence_Competency_Center&oldid=1158648916"

You might also like