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This document provides a summary of the qualifications, education, certifications, and professional experience of Alexis A. Cruz, who is seeking a position as a Telecommunications Analyst. Cruz has over 10 years of experience in information technology support roles, including installing, configuring, and troubleshooting various hardware and software. He is proficient in Microsoft Office, Windows operating systems, TCP/IP, and Cisco telecommunications systems. Cruz has an Associate's degree in Microcomputer for Business and a Bachelor's degree in Computer Information Systems.

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51 views2 pages

Adadss

This document provides a summary of the qualifications, education, certifications, and professional experience of Alexis A. Cruz, who is seeking a position as a Telecommunications Analyst. Cruz has over 10 years of experience in information technology support roles, including installing, configuring, and troubleshooting various hardware and software. He is proficient in Microsoft Office, Windows operating systems, TCP/IP, and Cisco telecommunications systems. Cruz has an Associate's degree in Microcomputer for Business and a Bachelor's degree in Computer Information Systems.

Uploaded by

sandeep k
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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ITEM 14: Telecommunications Analyst

Alexis A. Cruz
90 Ellwood St Apt 7B, New York, NY 10040
Phone: (646) 464-1064 [email protected]

SUMMARY:
 Proficient in Microsoft Office Suite, Windows XP/ /Windows7/Windows8/Server 2003,2008, 2012
TCP/IP, Norton Ghost, Cisco Call Manager, Cisco Unity; experienced in Internet research and
navigation.
 Skilled at installing and troubleshooting software and hardware.
 Keen ability to utilize PC and mainframe systems to meet needs and provide business solutions.
 Learn new systems and software readily. Strong desire to expand computer knowledge and apply to
improving business/departmental performance.

EDUCATIONAL DETAILS:
 Hostos Community College/CUNY, Bronx, NY A.A.S. in Microcomputer for Business, June
2009.
 Lehman College/CUNY, Bronx, NY B.S. in Computer Information System, January 2013.

CERTIFICATIONS:
 Advanced Windows XP & Windows 7 Support Training Class, the CUNY Institute for Software
Design and Development, 07/2012.
 Administering Cisco Unified Communications Manager, 06/2012.

PROFESSIONAL EXPERIENCE:
Hostos Community College/CUNY, Bronx, NY 08/08 - present
Information Technology Department
Help Desk/PC Support/Telecommunications
Responsibilities:
 Respond and repair all requests for technical assistance or information and refer requests to supervisor
as appropriate.
 Install and configure digital and analog telephones (one pair and two pairs).
 Administer, troubleshoot, and setup Window XP/7/8/Server 2003, 2008, 2012 and adjust software to
provide user’s access.
 Configure PCs, MAC’s and Mobile Devices to access internal and external e-mail.
 Run telecommunication cables, and install patch panels in wiring closet, equipment racks, voice/data
jacks, hubs, and other termination and interconnection devices.
 Repair telecommunication systems, computer networks, and data processing infrastructure throughout
campus.
 Send dial tone from main switchboard to telephone/data closets.
 Utilize cloning software to mass deploy of End user PC, Desktop and laptops through campus.
 Maintain work logs and prepare periodic reports.
 Upgrade old PBX system to new Cisco Voice over IP (VoIP) system.
 Manage Phone user on New Cisco Call Manager and Unity Servers.
 Configure and install Aruba wireless access points, Manage access points and wireless network using
Aruba Wireless Controller. Troubleshoot wireless network and provide support to end users.
 Smart Classroom and Collaboration room Implementation and Configuration, preventive and
periodical maintenance and Emergency repairs, product enhancement and upgrades scheduled with
Vendors.
 Basic configuration of Cisco Switches including making changes on Voice and Data VLAN.
 Minolta MFP setup and configuration including SMB destination Faxing and Scanning.

Metropolis Towers, Jersey City, NJ 10/07 - 09/08


Security Officer
Responsibilities:
 Received Packages for tenants and delivered as needed.
 Monitored designated areas.
 Maintained Daily logs and incident reports.

H & R Block, Bronx, NY 01/06 - 04/06


Tax Preparer
Responsibilities:
 Interacted with clients and prepared accurate federal and state income tax forms.
 Advised clients on income filing requirements and regulations.
 Maintained knowledge of current tax laws and regulations.

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