SysAdmin

Software Guide
2023
Table of Contents
Read This First 3

G2’s Top 10 Overall IT Management Products 4

Product Ratings
5

Endpoint Monitoring & Management 5

Software and Patch Management 7

IT Asset Management 8

Service Desk 9

Remote Desktop 11

IT Documentation 12

Backup 13

Network Monitoring 15

Endpoint Security 16

NinjaOne 17

SysAdmin Software Guide 2023 / 2

Read This First

Before we dive in, a few quick notes regarding our

methodology and the purpose of this guide.
Change in Rank from 2021
Sources: The following ratings were collected from third-
party review sites G2 and Capterra in March 2023.
Down in ranking
What “--” indicates: The particular data point was either
Up in ranking
unavailable at the time of our collection, or the product
did not meet our cutoff of having five or more reviews. No change in ranking

These lists are obviously not comprehensive: The IT New entry

software market contains many tools not seen here.
Creating a truly exhaustive list is an undertaking left to
more adventurous souls. We have simply done our best to
include the major players in each category geared toward
modern IT management, and that have adequate review
data available (at least 5 reviews).

How to best use this guide: This guide is not meant to

be the final word on the value of these solutions. Many
factors go into choosing the right software. User ratings
are just one. Therefore, this guide primarily serves as a
jumping-off point for additional research.

SysAdmin Software Guide 2023 / 3

G2’s Top 10 Overall IT Management Products
IT management has a number of functionalities under its umbrella, many of which we’ll be breaking down in full detail in the following product
ratings. But in the table below, you’ll find G2’s Top 10 Best IT Management Products for 2023.

G2 Capterra

# Overall Meets Ease of Ease of Quality of Overall Ease of Customer

Reqs. Setup Use Support Use Service

4.6 4.9
1 Veeam 9.3 8.7 9.0 8.8 4.6 4.6

4.6
2 Redstor Backup and Archiving 9.3 8.7 9.0 8.8 – – –

4.8 4.8
3 NinjaOne 9.3 9.5 9.4 9.5 4.8 4.8

4.6 4.7
4 Druva 9.2 9.0 9.3 9.2 4.5 4.7

4.6 4.5
5 Freshservice 8.8 8.8 9.2 9.1 4.5 4.6

4.5 4.3
6 Carbonite Server 9.2 8.5 8.6 8.6 4.2 4.1

4.5 4.2
7 Appian 8.5 8.4 8.6 8.3 4.2 4.2

4.7 4.7
8 ClickUp 9.0 8.3 8.6 9.0 4.3 4.6

4.4 4.4
9 ServiceNow 8.9 8.3 8.4 8.4 4.1 4.3

4.5 4.6
10 PagerDuty 9.1 8.2 8.6 8.9 4.3 4.3

SysAdmin Software Guide 2023 / 4

Product Ratings
Endpoint Monitoring & Management
With many admins now responsible for managing an increasingly complex variety of systems and devices, the ability to centrally manage them
all has become a core requirement for modern IT administration. The following are the highest-ranked endpoint management tools, with MDM
solutions and tools designed specifically for Apple devices ranked in their own subgroups.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Req. Setup Use Support Use Service
2022

4.8 4.8
1 NinjaOne 9.3 9.5 9.4 9.5 4.8 4.8

Pulseway 4.5 4.7

2 8.8 9.3 9.5 8.7 4.7 4.7
(owned by Kaseya)

4.2 4.5
3 GoTo Central 8.9 8.9 8.8 8.1 4.5 4.5

4.3 4.5
4 ManageEngine Endpoint Central 8.7 8.4 8.6 8.2 4.4 4.3

4.1 4.0
5 Quest KACE 8.4 6.9 7.5 8.0 4.0 4.0

4.4
6 HCL BigFix 9.5 7.5 8.6 9.3 – – –

4.2
7 Ivanti UEM 8.4 6.9 7.5 8.0 – – –

4.1 4.4
8 Microsoft SCCM 8.6 7.0 7.7 8.0 3.7 4.0

3.9 4.1
9 Kaseya VSA 8.2 6.8 7.4 7.0 3.6 3.6

SysAdmin Software Guide 2023 / 5

Endpoint Monitoring & Management (continued)

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

Mobile Device Management (MDM)

4.7 4.8
1 Scalefusion 9.4 8.7 9.1 9.7 4.7 4.9

4.7 4.7
2 Hexnode UEM 9.5 9.0 9.1 9.6 4.6 4.8

4.6 4.8
3 Esper 9.2 8.9 9.2 9.1 4.8 4.8

4.6 4.4
4 Miradore 9.4 9.2 9.4 9.4 4.3 4.4

ManageEngine Mobile Device 4.5 4.6

5 9.3 8.7 8.7 8.8 4.4 4.5
Manager Plus

Apple Device Management

4.8 4.9
1 Kandji 9.4 9.4 9.5 9.6 4.9 4.9

4.7 4.7
2 Jamf Pro 8.9 8.2 8.8 9.0 4.4 4.7

4.7
3 datajar.mobi 9.4 9.1 9.5 9.8 – – –

4.5 4.6
4 Addigy 9.1 8.5 8.5 9.0 4.4 4.6

SysAdmin Software Guide 2023 / 6

Software and Patch Management
Keeping operating systems and 3rd-party applications patched and protected against the latest vulnerabilities is a
critical but time-consuming responsibility. These solutions automate the process, and can help admins deploy and
uninstall applications, as well.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.9 4.8
1 PDQ Deploy 9.6 9.6 9.5 9.6 4.8 4.7

4.8 4.8
2 NinjaOne 9.2 9.6 9.4 9.5 4.8 4.8

4.8 4.6
3 Atera 9.4 9.5 9.7 9.4 4.6 4.6

4.9 4.7
4 Action1 9.6 9.8 9.6 9.8 4.6 4.9

4.7 4.6
5 Syxsense 9.4 9.1 9.3 9.4 4.5 4.7

4.5 4.7
6 Nessus 8.9 8.7 8.8 8.3 4.6 4.3

4.5 4.7
7 Pulseway 8.8 9.3 9.5 8.7 4.7 4.7

4.5 4.7
8 Automox 8.6 9.4 9.3 9.3 4.8 4.8

ManageEngine Patch Manager 4.4 4.5

9 9.3 9.1 9.3 8.9 4.3 4.5
Plus

4.2
10 Ivanti UEM 8.4 6.9 7.5 8.0 – – –

SysAdmin Software Guide 2023 / 7

IT Asset Management
You can’t secure or manage what you can’t see. That’s why it’s important for admins to leverage software that can
discover, track, and provide real-time insights on all their IT assets.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.9 4.8
1 PDQ Inventory 9.6 9.6 9.6 9.6 4.8 4.7

4.9
2 Genuity 9.1 9.3 9.5 9.9 – – –

4.8 4.8
3 NinjaOne 9.3 9.4 9.4 9.5 4.8 4.8

4.6 4.4
4 Oomnitza 9.1 8.4 8.9 9.6 4.0 4.8

4.6
5 ScalePad 9.0 9.7 9.7 9.0 – – –

4.7
6 Sassafras AllSight 9.6 9.4 9.8 9.9 – – –

4.7 4.8
7 Faddom 9.2 9.7 9.3 9.7 4.8 4.9

4.6 4.4
8 Snipe-IT 8.5 8.3 9.5 8.8 4.3 3.7

4.8 4.9
9 Setyl 9.7 9.0 9.0 9.5 4.9 5.0

4.5 4.6
10 Lansweeper 9.1 9.0 8.6 9.0 4.7 5.0

SysAdmin Software Guide 2023 / 8

Service Desk
The right service desk software can save IT technicians time and result in improved end-user experiences.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.8 4.6
1 HaloITSM 9.3 9.3 9.9 9.7 4.5 4.8

4.8 4.8
2 Splashtop SOS 9.6 9.5 9.6 9.5 4.7 4.8

4.7
3 Halp 9.2 9.3 9.5 9.6 – – –

4.6 4.4
4 Symphony SummitAI 9.0 8.6 9.1 8.9 4.5 4.2

4.6 4.6
5 HelpDesk 8.9 9.7 9.1 9.1 4.1 4.2

4.6 4.5
6 Freshservice 8.8 8.8 9.2 9.1 4.5 4.6

4.5 4.5
7 SysAid 9.0 8.5 9.0 9.0 4.4 4.5

4.4 4.5
8 Zoho Desk 8.7 8.2 8.5 8.3 4.4 4.3

4.4 4.4
9 ServiceNow 8.9 8.3 8.4 8.4 4.1 4.3

4.3 4.6
10 SolarWinds Service Desk 8.6 8.7 9.0 9.0 4.6 4.6

(continued )

SysAdmin Software Guide 2023 / 9

Service Desk (continued)

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.3 4.4
11 Zendesk 8.6 7.9 8.5 8.4 4.4 4.3

4.3 4.4
12 Spiceworks Help Desk 8.6 8.7 8.7 8.4 4.3 4.2

4.2 4.4
13 ManageEngine Service Desk Plus 8.5 8.0 8.5 8.0 4.2 4.2

4.2 4.4
14 Salesforce Service Cloud 8.5 7.5 8.1 8.1 4.1 4.2

3.9 4.2
15 Solarwinds Web Help Desk 8.5 8.2 8.1 7.9 4.1 4.1

SysAdmin Software Guide 2023 / 10

Remote Desktop
Remote desktop solutions play a critical role in modern IT management, offering admins the ability to gain quick and
reliable remote access to machines for hands-on troubleshooting and more.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.8 4.8
1 Splashtop 9.7 9.4 9.8 9.5 4.8 4.8

ConnectWise Control 4.7 4.7

2 9.3 8.9 9.3 8.8 4.6 4.4
(formerly ScreenConnect)

BeyondTrust Remote Support 4.7 4.6

3 9.4 8.7 9.3 9.4 4.5 4.5
(formerly Bomgar)

4.7 4.5
4 VNC Connect 9.3 9.0 9.3 9.1 4.6 4.3

Devolutions Remote Desktop 4.7 4.6

5 9.4 8.8 8.9 8.9 4.4 4.4
Manager

4.7 4.7
6 RemotePC 9.3 9.0 9.4 9.1 4.6 4.5

4.6 4.7
7 Zoho Assist 9.1 9.3 9.3 8.8 4.7 4.6

4.5 4.6
8 AnyDesk 9.2 9.3 9.3 8.7 4.7 4.2

4.5 4.6
9 TeamViewer 9.1 9.0 9.1 8.6 4.6 4.3

4.4 4.4
10 LogMeIn Pro 9.2 9.4 9.2 8.4 4.3 4.0

4.4 4.5
11 GoToResolve 9.1 8.9 9.0 8.7 4.5 4.3

4.2 4.5
12 Solarwinds DameWare 8.6 8.5 8.6 8.2 4.4 4.2

SysAdmin Software Guide 2023 / 11

IT Documentation
Good documentation is the key to better, faster, and scalable support. The following solutions aim to give admins the
information they need, exactly where and when they need it.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.5 4.6
1 IT Glue 9.1 8.6 9.2 8.2 4.6 4.5

4.1 4.4
2 Confluence 8.5 7.8 7.9 7.9 4.2 4.3

4.1 4.4
3 N-Able Passportal 8.5 8.6 8.3 7.9 4.2 4.3

IT Portal 4.4
4 -- -- -- -- -- 4.4 4.5
(formerly SI Portal)

-- Hudu -- -- -- -- -- – -- --

-- ITBoost -- -- -- -- -- -- -- --

SysAdmin Software Guide 2023 / 12

Backup
Properly managing backup solutions has become another core IT priority, especially with the rise of
ransomware and other destructive online threats. The following list focuses on cloud-based backup
solutions, with a subsection for M365 backup tools.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.6 4.9
1 Veeam 9.3 8.7 9.0 8.8 4.6 4.6

4.6 4.7
2 Backblaze 9.2 8.9 8.9 8.7 4.7 4.5

4.6 4.7
3 Druva 9.2 9.0 9.3 9.2 4.5 4.7

4.3 4.7
4 Barracuda Backup 8.9 8.6 8.9 9.0 4.3 4.4

Cove Data Protection 4.3 4.6

5 8.7 8.8 8.7 8.1 4.6 4.7
(previously N-Able Backup)

4.3 4.5
6 Acronis Cyber Backup 8.7 8.5 8.6 8.3 4.3 4.2

Unitrends 4.3 4.7

7 8.8 8.2 8.7 8.7 4.1 4.6
(Owned by Kaseya)

4.2 4.6
8 Datto SIRIS 9.2 8.9 9.4 8.5 4.5 4.4

4.2
9 Arcserve UDP 8.7 7.7 8.0 8.4 – – –

4.0 4.3
10 Carbonite 8.6 9.0 8.9 8.2 4.2 4.1

SysAdmin Software Guide 2023 / 13

Backup (continued)

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

M365 Backup

365 Total Backup 4.8

1 9.6 9.8 9.9 9.4 – – –
(previously Altaro)

4.5 4.8
2 Veeam Backup for O365 8.9 8.7 9.1 9.0 4.8 4.5

4.3 4.5
3 Acronis Cyber Backup 8.7 8.5 8.6 8.3 4.3 4.2

4.3 4.1
4 Datto Backupify 8.9 9.0 8.5 8.3 4.0 3.9

Spanning Backup 4.2 3.9

5 8.7 9.1 8.9 8.5 4.0 3.5
(owned by Kaseya)

SysAdmin Software Guide 2023 / 14

Network Monitoring
The following solutions provide additional visibility and management over SNMP devices (routers,
switches, firewalls, printers, IoT devices, etc.) and more.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.8 5.0
1 Domotz 9.3 9.4 9.5 9.7 4.9 5.0

4.8 4.8
2 NinjaOne 9.2 9.6 9.4 9.5 4.8 4.8

4.7 4.7
3 Auvik 9.0 8.8 9.0 9.1 4.5 4.6

4.6 4.6
4 PRTG 9.4 8.7 8.9 8.8 4.4 4.3

4.5 4.7
6 LogicMonitor 9.2 8.8 8.9 9.3 4.5 4.6

4.5 4.6
5 Nagios XI 9.4 5.2 8.8 8.8 4.3 4.1

SolarWinds Network 4.5 4.5

7 9.0 8.1 8.9 8.2 4.3 4.3
Performance Monitor

4.3 4.7
8 ManageEngine OpManager 8.0 8.9 8.0 8.7 4.5 4.6

4.3 4.6
9 Datadog 8.7 8.3 8.1 8.3 4.2 4.1

4.3 4.7
10 Zabbix 8.5 7.9 7.0 7.7 4.0 4.1

SysAdmin Software Guide 2023 / 15

Endpoint Security
The endpoint security landscape is crowded and constantly in flux. To keep things simple, we’ve
narrowed this list to endpoint protection products.

G2 Capterra

Change # Overall Meets Ease of Ease of Quality of Overall Ease of Customer

from Reqs. Setup Use Support Use Service
2022

4.7 4.8
1 SentinelOne 9.5 8.7 8.9 9.2 4.5 4.6

4.7 4.6
2 CrowdStrike Falcon 9.4 9.2 9.1 9.2 4.3 4.2

4.6 4.5
3 Webroot Endpoint Protection 9.3 9.4 9.3 8.9 4.4 4.4

4.6 4.7
4 Malwarebytes 9.3 9.3 9.4 8.8 4.7 4.4

4.6 4.7
5 ESET 9.5 8.8 9.2 9.2 4.5 4.4

4.5 4.8
6 Cisco Secure Endpoints 9.2 9.4 9.2 9.3 4.7 4.1

4.5 4.5
7 Sophos Intercept X 9.2 9.0 9.0 8.4 4.3 4.2

4.4 5.0
8 VMware Carbon Black Endpoint 9.0 7.8 8.3 8.6 4.3 4.4

Blackberry Protect 4.3 4.6

9 8.9 8.8 8.6 8.5 4.5 4.4
(formerly Cylance)

4.3 4.2
10 Microsoft Defender for Endpoint 8.5 8.5 8.3 8.0 4.3 4.0

3.8 4.6
11 Bitdefender GravityZone 8.0 7.9 8.2 8.1 4.4 4.3

SysAdmin Software Guide 2023 / 16

NinjaOne Founded: 2013 Headquarters: Austin, Texas

G2Crowd Capterra

Overall Meets Reqs. Ease of Ease of Use Quality of Overall Ease of Use Customer
Setup Support Service

4.8 4.8
NinjaOne 9.3 9.4 9.4 9.5 4.8 4.8

Highest-Rated Highest-Rated Highest-Rated

Satisfaction Ease of Use Support
Two things really stand out: Ninja’s ease-of-use and Ninja’s
support. I love how easy it is to learn Ninja, and I love being
able to pick up my phone and talk to a person.”
94% 94% 96%
Andrew Jones, City of Vidalia
Satisfaction Usability Quality of Support
Score (G2) Score (G2) Score (G2)

Find out why IT teams are switching to NinjaOne With NinjaOne, you get a full-service tool to help you manage your
IT environment, including backup, network monitoring, ticketing,
NinjaOne is the unified IT management platform behind thousands of
endpoint management, software deployment, patch management,
IT teams worldwide. Our easy-to-use dashboard reduces IT complexity
and more. By condensing all of your IT management solutions into a
and modernizes IT management.
unified IT management platform, you can prevent the adverse effects
of tool sprawl and work with a single vendor for almost all of your IT
Easy to use. Easy to do business with. management needs.
• No contracts, no getting locked in
• No implementation fees or hidden costs Start your free trial
• Free and unlimited training, support, and onboarding

SysAdmin Software Guide 2023 / 17