Flow List Key Work 1Key Word 2

Wants to Remove DISH Protect/DISH Protect Change Fee

Unable to Verify Account
Rolled Off DISH Pause Unexpectedly
Post-Pay Account Changed to PIA
Wants to Transfer Ownership of Account
Change Due Date Inquiry
DISH Pause
Change Service Address
Change Pay-Per-View Credit Limit
Unhappy With Price
Credits Lost after Restoring from Pause or Hard Disco
Account is Past Due
Bankruptcy Claim
Monthly Charges Not Disclosed Correctly
eBill/Missing Bill
Request for Zero Balance Letter
Sending a Bill/ Reprint request
Customer Doesn't Understand Bill
Contract or Commitment Inquiry
Incapacitated/Deceased Account Holder or Spouse
Requests to Disconnect Due to Military Move or Deployment
Account Not Disconnected as Requested
Wants Payment Extension But Does Not Qualify
Do Not Provide Offers Tag Code
New Customer Decline Letter
Customer Claims Contact from Suspicious Caller/Claims Fraudster Contact
Suspicious Contact
Account Packing – Frontline
Account Suspected of Fraud
Wants Internet Service Through DISH
Wants DISH Outdoors
Distant Network Service Inquiry
Google Assistant and Voice Remote Concern
Channel Lineup Card No Longer Available Through Mail
2021 Price Changes
Wants Competitor Offer or Already Installed with Competitor
Wants Streaming Service (OTT)
Do Not Contact - Phone
Do Not Contact – Email
Do Not Contact - Mail
Collections/Charge-off Inquiry
Hard Disconnect Inquiry/Wants to Restore Service
Soft Disconnect Inquiry/Wants to Restore Service
Wants to Restore Service with Cash Payment
Credit/Price Lock Roll-Off
Missing No-Cost New Customer Programming Offer
Missing Gift/Wants to Add Offer Not Provided at Point of Sale
Missing New Customer Credits
Unreturned Equipment (URE) Fee
Box Return/Equipment Return Fee
DISH Activation Fee
Early Termination Fee (ETF)
Retailer Activation/Processing Fee
Technician Visit Fee Dispute
DISH Move-In Deal Fee
Receiver Upgrade Fee
First Appointment/Priority Scheduling Dispute
Technician Requests First Payment Override
One Times Fees
Payment Extension Fee
$20 DISH Network Return Fee
Non-Sufficient Funds (NSF)/Overdraft Fee
Paper Statement Fee Dispute
Programming Change Fee
DISH Smart Home Services (SHS) Labor Dispute
Install Reflector 500 Plus Fee
Payment Taken without Consent or Made in Error
Refund Inquirie
Missing Payment to DISH
Upset About Chargeback
Upset About EFT/Check Reversal
Making a Payment
Payment Transfer - Frontline
Wants to Remove Programming
Missing Channel/Programming
Cannot Find Game
Wants Different Locals
Wants Programming Not Offered
Programming Added Without Consent
Upset About Programming Content
Roll-to-Pay (RTP) Dispute
Prorated Charge
Pay-Per-View (PPV)/Video On Demand (VOD)/Movies for Purchase Charge
Seasonal Sports PPV Package Dispute
PIA Wants Programming or Equipment without Advanced Payment
Channel Takedown/Takedown Crawl
Missing OTA Antenna for Locals Takedown
Change Programming
Technician Misconduct/Damage, Feedback, or Kudos
Refuses to Troubleshoot and Demands Technician Visit/RA
Technician Visit Not Available Soon Enough
Technician Did Not Complete Work
Missing Technician
Wants Different Technician
Wants Technician Visit Instead of RA
Demands Technician Visit for Weather-Related Signal Issue
Work Order Restriction/Block
CVAA Change Equipment/Unsatisfied with CVAA
Received Wrong Equipment/Installation from Tech
No Line Of Sight (NLOS)
Wants DISH Antenna Removed from Home
Landlord/Homeowners Association (HOA) Will Not Allow DISH
Lost/Stolen Equipment - LNB/TRIA/Receiver/Modem
OTA Expectations Not Met
Receiver or Remote Shipping Fee
Missing Return Shipping Boxes/Labels
Did Not Receive Shipped Item or RA
Received Wrong RA
Receiver Will Not Arrive Soon Enough
Wants RA Instead of Technician Visit
Unable to Return Equipment
Catastrophic Event (flood, fire, tornado, hurricane, earthquake, lightning, etc)
Equipment Expectations not Met
Recurring Tech Issue
Requests Time Without Service (TWOS) for Tech Issue
Known Issues
Customer has an Internet Issue
Migration
Video Not in 4K/Missing 4K Channel
Remove Equipment
Program Remote to Receiver/TV/3rd Party Device
Technician Requests Work Order Modification
Local Channels Interrupted (CS)
Hopper Features
Confirm or Change Orbitals
Attorney General, Better Business Bureau (BBB), Legal Threat, or Complaint to DISH Executive
Wants To Speak to US Agent
Inappropriate Behavior or Vulgar language Directed at an Agent
Refuses/Unable to Call In After Using Chat Support
Threatening to Harm Themselves or Others
Customer Demands Next Level Employee
Wants No-Cost Programming or PPV Certificate
Customer Is Moving/DISH Move-In Deal
Existing Customer Wants DISH New Customer Offer
Wants to Change Receiver/Hopper Upgrade
Missing Existing Customer Credit/Offer
Missing Refer a Friend Offer
Dish55+, Military, or Healthcare
Refer a Friend Inquiry
Non-Subscriber Appointment Inquiry
Purchased Item Dispute/Return or Exchange Request
Product Return Declined
Klarna Dispute
Customer Wants Smart Home Services (SHS) Item(s)
Wants to Disconnect DISH Outdoors Account
Missing DISH Outdoors Manage Locals in MyDISH App
Activate Receiver - DISH Outdoors
Boost Inquiries
Ting Inquiries
Recover Username/Password on my.dish.com
Recover Username/Password on MyDISH APP
You have exceeded the maximum number of failed attempts - MyDISH App
MyDISH Inquiry
Coronavirus (COVID-19)
Local Channels Core
DraftKings
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