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Business Networking Solution

Installation Guide

16/24-Port Gigabit Easy Smart Switch


TL-SG1016DE/TL-SG1024DE
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice. is a registered trademark
of TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks of their
respective holders.

No part of the specifications may be reproduced in any form or by any means or used to make
any derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2014 TP-LINK TECHNOLOGIES CO., LTD. All rights reserved.

http://www.tp-link.com

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:

1) This device may not cause harmful interference.

2) This device must accept any interference received, including interference that may cause
undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

CE Mark Warning

This is a Class A product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.

I Copyright & Trademarks


Related Document
The User Guide of the product is provided on the resource CD. To obtain the
latest product information, please visit the official website:
http://www.tp-link.com

About this Installation Guide


This Installation Guide describes the hardware characteristics, installation
methods and the points that should be attended to during installation. This
Installation Guide is structured as follows:

Chapter 1 Introduction. This chapter describes the external components of the


switch.

Chapter 2 Installation. This chapter illustrates how to install the switch.

Chapter 3 Lightning Protection. This chapter illustrates how to prevent


lightning damage.

Chapter 4 Connection. This chapter illustrates how to do the physical


connection of the switch.

Chapter 5 Configuration. This chapter instructs you to configure the switch via
Web Interface.

Appendix A Troubleshooting.

Appendix B Hardware Specifications.

Appendix C Technical Support.

Audience
This Installation Guide is for:
Network Engineer
Network Administrator

Related Document II
Conventions
Due to the similarity in structure of the 16/24-Port Gigabit Easy Smart Switch
series, in this Installation Guide we take TL-SG1016DE as an example to illustrate
Chapter 2 Installation, Chapter 3 Lightning Protection and Chapter 4 Connection
and Chapter 5 Configuration.
This Guide uses the specific formats to highlight special messages. The following
table lists the notice icons that are used throughout this guide.
Remind to be careful. A caution indicates a potential which may result in
device damage.
Remind to take notice. The note contains the helpful information for a
better use of the product.

III Convention
Contents

Chapter 1 Introduction ——————————— 01


1.1 Product Overview ...................................................................01
1.2 Appearance ...............................................................................01

Chapter 2 Installation ———————————— 03


2.1 Package Contents ...................................................................03
2.2 Safety Precautions ..................................................................03
2.3 Installation Tools......................................................................05
2.4 Product Installation ................................................................06

Chapter 3 Lightning Protection ———————— 08


3.1 Cabling Reasonably................................................................08
3.2 Connect to Ground.................................................................10
3.3 Equipotential Bonding ..........................................................11
3.4 Use Lightning Arrester ..........................................................12

Chapter 4 Connection ——————————— 14


4.1 Ethernet Port ............................................................................14
4.2 Verify Installation ....................................................................14
4.3 Power On....................................................................................14
4.4 Initialization ..............................................................................15

Chapter 5 Configuration——————————— 16

Appendix A Troubleshooting ————————— 18

Appendix B Hardware Specifications —————— 19

Appendix C Technical Support ————————— 20

Contents IV
16/24-Port Gigabit Easy Smart Switch

Chapter 1 Introduction

1.1 Product Overview

The 16/24-Port Gigabit Easy Smart Switch is an ideal upgrade from an unmanaged
switch, designed for Small and Medium Business networks that require simple network
management. Network administrators can effectively monitor traffic via Port Mirroring,
Loop Prevention and Cable Test features. To optimize traffic on your business
network, they offer both port and tag based QoS to keep latency-sensitive traffic
moving smoothly and jitter-free. Additionally, port-based, tag-based and MTU VLAN
can improve security and meet more network segmentation requirements. Moreover,
with the innovative energy-efficient technology, they are eco-friendly solution for your
business network.

1.2 Appearance

■■ Front Panel
The front panel of TL-SG1016DE is shown as the following figure.

LEDs
Reset

10/100/1000Mbps RJ45 Port

Figure 1-1 Front Panel of TL-SG1016DE

The front panel of TL-SG1024DE is shown as the following figure.

TL-SG1024DE 2 4 6 8 10 12 14 16 18 20 22 24

24-Port Gigabit Easy Smart Switch

2 4 6 8 10 12 14 16 18 20 22 24

1 3 5 7 9 11 13 15 17 19 21 23

1 3 5 7 9 11 13 15 17 19 21 23

LEDs
Reset

10/100/1000Mbps RJ45 Port


Figure 1-2 Front Panel of TL-SG1024DE

01 Introduction
16/24-Port Gigabit Easy Smart Switch

LEDs
LED Status Indication
On The switch is powered on
Power
Off The switch is powered off or power supply is abnormal
There is a device linked to the corresponding port but
On
no activity
Link/Act
Flashing The corresponding port is transmitting or receiving data
Off There is no device linked to the corresponding port
A 1000Mbps device is connected to the corresponding
On
port
1000Mbps
A 10/100Mbps device or no device is connected to the
Off
corresponding port

Reset
Press this button for five seconds or above to reset the software setting back to
factory default settings.

10/100/1000Mbps RJ45 Port


Designed to connect to the device with a bandwidth of 10Mbps, 100Mbps or
1000Mbps. Each has a corresponding Link/Act LED and a 1000Mbps LED.

■■ Rear Panel
The rear panel of TL-SG1016DE/TL-SG1024DE is shown as the following figure.

Grounding Terminal

Power Socket

Figure 1-3 Rear Panel of TL-SG1016DE/TL-SG1024DE

Grounding Terminal
The switch already comes with lightning protection mechanism. You can also ground
the switch through the PE (Protecting Earth) cable of AC cord or with Ground Cable.
For detailed information, please refer to Chapter 3 Lightning Protection.

Power Socket
Connect the female connector of the power cord here, and the male connector to
the AC (Alternating Current) power outlet. Please make sure the voltage of the
power supply meets the requirement of the input voltage.

Caution: Please use the provided power cord.

Introduction 02
16/24-Port Gigabit Easy Smart Switch

Chapter 2 Installation

2.1 Package Contents

Make sure that the package contains the following items. If any of the listed items is
damaged or missing, please contact your distributor.

One Switch One Power Cord This Installation Guide

One Resource CD Two mounting brackets and the


fittings

2.2 Safety Precautions

To avoid any device damage and bodily injury caused by improper use, please observe
the following rules.

■■ Safety Precautions
■■
Keep the power off during the installation.
■■
Wear an ESD-preventive wrist strap, and make sure that the wrist strap has a good
skin contact and is well grounded.
■■
Use only the power cord provided with the switch.
■■
Make sure that the supply voltage matches the specifications indicated on the rear
panel of the switch.
■■
Ensure the vent hole is well ventilated and unblocked.
■■
Do not open or remove the cover of the switch.
■■
Before cleaning the device, cut off the power supply. Do not clean it by the waterish
cloth, and never use any other liquid cleaning method.

03 Installation
16/24-Port Gigabit Easy Smart Switch

■■ Site Requirements
Temperature/Humidity
ȭ

Please keep a proper temperature and humidity in the equipment room. Too high/low
humidity may lead to bad insulation, electricity leakage, mechanical property changes
and corrosions. Too high temperature may accelerate aging of the insulation materials
and can thus significantly shorten the service life of the device. For normal temperature
and humidity of the device, please check the following table.

Environment Temperature Humidity


Operating 0℃ ~ 40℃ 10% ~ 90%RH Non-condensing
Storage -40℃ ~ 70℃ 5% ~ 90%RH Non-condensing

Clearness

The dust accumulated on the switch can be absorbed by static electricity and result
in poor contact of metal contact points. Some measures have been taken for the
device to prevent static electricity, but too strong static electricity can cause deadly
damage to the electronic elements on the internal circuit board. To avoid the effect of
static electricity on the operation of the switch, please attach much importance to the
following items:

■■
Dust the device regularly, and keep the indoor air clean.
■■
Keep the device well grounded and ensure static electricity has been transferred.

Electromagnetic Interference

Electronic elements including capacitance and inductance on the device can be affected
by external interferences, such as conducted emission by capacitance coupling,
inductance coupling, and impedance coupling. To decrease the interferences, please
make sure to take the following measures:

■■
Use the power supply that can effectively filter interference from the power grid.
■■
Keep the device far from high-frequency, strong-current devices, such as radio
transmitting station.
■■
Use electromagnetic shielding when necessary.

Installation 04
16/24-Port Gigabit Easy Smart Switch

Lightning Protection

Extremely high voltage currents can be produced instantly when lightning occurs and the air
in the electric discharge path can be instantly heated up to 20,000℃. As this instant current
is strong enough to damage electronic devices, more effective lightning protection measures
should be taken.

■■
Ensure the rack and device are well earthed.
■■
Make sure the power socket has a good contact with the ground.
■■
Keep a reasonable cabling system and avoid induced lightning.
■■
Use the signal SPD (Surge Protective Device) when wiring outdoor.

Note: For detailed lightning protection measures, please refer to Chapter 3


Lightning Protection.

Installation Site

When installing the device on a rack or a flat workbench, please note the following
items:

■■
The rack or workbench is flat and stable, and sturdy enough to support the weight
of 5.5kg at least.
■■
The rack or workbench has a good ventilation system. The equipment room is well
ventilated.
■■
The rack is well grounded. Keep the power socket less than 1.5 meters away from
the device.

2.3 Installation Tools

■■
Phillips screwdriver
■■
ESD-preventive wrist wrap
■■
Cables

Note: These tools are not provided with our product. If needed, please self purchase
them.

05 Installation
16/24-Port Gigabit Easy Smart Switch

2.4 Product Installation

■■ Desktop Installation
To install the device on the desktop, please follow the steps:

1. Set the device on a flat surface strong enough to support the entire weight of the
device with all fittings.

2. Remove the adhesive backing papers from the rubber feet.

3. Turnover the device and attach the supplied rubber feet to the recessed areas on
the bottom at each corner of the device.

Feet

Bottom of the Device


Notch

Figure 2-1 Desktop Installation

■■ Rack Installation
To install the device in an EIA standard-sized, 19-inch rack, follow the instructions
described below:

1. Check the grounding and stability of the rack.

2. Secure the supplied rack-mounting brackets to each side of the device with supplied
screws, as illustrated in the following figure.

Rack-mounting Bracket

Screw

Figure 2-2 Bracket Installation

3. After the brackets are attached to the device, use suitable screws (not provided) to
secure the brackets to the rack, as illustrated in the following figure.

Installation 06
16/24-Port Gigabit Easy Smart Switch

Rack

Figure 2-3 Rack Installation

Caution:
Please set 5~10cm gaps around the device for air circulation.
■■

Please avoid any heavy thing placed on the device.


■■

Please mount devices in sequence from the bottom to top of the rack and ensure a
■■

certain clearance between devices for the purpose of heat dissipation.

07 Installation
16/24-Port Gigabit Easy Smart Switch

Chapter 3 Lightning Protection

3.1 Cabling Reasonably

In the actual network environment, you may need cable outdoors and indoors, and
the requirements for cabling outdoors and indoors are different. A reasonable cabling
system can decrease the damage of induced lightning to devices.

Note: It's not recommended using Ethernet cables outdoors. When cabling outdoors,
please use a signal lightning arrester.

■■ Requirements for Cabling Outdoors


■■
Aerial cabling without safeguard is not allowed.

■■
It’s not allowed cabling down the building to connect network devices in different
floors.

■■
Outdoor cables should be buried and paved to the indoor through basement. A
piece of steel wire should be paved underground along the pipe and connected to
the lightning protection terminal of the building for shielding. Before connecting the
cable to the device, install a signal lightning arrester on the corresponding port.
■■
When an aerial cable is set up, the cable should be through a metal pipe (15m long
at least) before coming into the building. The two ends of this metal pipe should
be grounded. Before connecting the cable to the device, install a signal lightning
arrester on the corresponding port.
■■
It’s not necessary to pave STP cables through pipes. The shielded layer of STP cable
should be well grounded. Before connecting the cable to the device, install a signal
lightning arrester on the corresponding port.

Lightning Protection 08
16/24-Port Gigabit Easy Smart Switch

■■ Requirements for Cabling Indoors


When cabling indoors, keep a certain distance away from the devices that may cause
high-frequency interferences, such as down-conductor cable, powerline, power
transformer and electromotor.

■■
The main cable should be paved in the metal raceway of the access shaft. When
cabling, keep the loop area formed by the cable itself as small as possible.
■■
Requirements for the distance between Ethernet cable and other pipelines are
shown in the table.

Ethernet Cable
Other Pipelines Min Parallel Net Length L Min Parallel-overlapping
(mm) Net Height H (mm)
Down-conductor 1000 300
PE 50 20
Service pipe 150 20
Compressed air pipe 150 20
Thermal pipe (not wrapped) 500 500
Thermal pipe (wrapped) 300 300
Gas pipe 300 20

The two diagrams below demonstrate parallel net length and parallel-overlapping net
height.

Note: The above minimum net length/height is required when metal raceway is not
used. If any requirements cannot be met, you can add a steel tube or metal raceway
for shielding.

■■
Requirements for the distance between Ethernet cable and high-power electric
devices are in following tables.

Min Parallel
Cable Pave Way Length (mm)
Parallel cabling 130
<2kVA One is in the grounded metal raceway or metal pipe 70
powerline
The both are in the grounded metal raceway or metal
10
pipe

09 Lightning Protection
16/24-Port Gigabit Easy Smart Switch

Min Parallel
Cable Pave Way Length (mm)
Parallel cabling 300
2~5kVA One is in the grounded metal raceway or metal pipe 150
powerline
The both are in the grounded metal raceway or metal
80
pipe
Parallel cabling 600
>5kVA One is in the grounded metal raceway or metal pipe 300
powerline
The both are in the grounded metal raceway or metal
150
pipe

Device Min Distance (m)


Switch case 1.00
Transformer room 2.00
Elevator tower 2.00
Air-conditioner room 2.00

3.2 Connect to Ground


Connecting the device to ground is to quickly release the lightning over-voltage and
over-current of the device, which is also a necessary measure to protect the body from
electric shock.
In different environments, the device may be grounded differently. The following
will instruct you to connect the device to the ground in two ways, connecting to the
grounding bar or connecting to the ground via the power cord. Please connect the
device to ground in the optimum way according to your specific operation environment.
■■ Connecting to the Grounding Bar
If the device is installed in the Equipment Room, where a grounding bar is available,
you are recommended to connect the device to the grounding bar as shown in the
following figure.

Switch (Rear Panel) Grounding Terminal


Ground Cable Grounding Bar

Figure 3-1 Connecting to the Grounding Bar

Lightning Protection 10
16/24-Port Gigabit Easy Smart Switch

Note: The grounding bar and the ground cable are not provided with our product. If
needed, please self purchase them.

■■ Connecting to the Ground via the Power Supply


If the device is installed in the normal environment, the device can be grounded via the
PE (Protecting Earth) cable of the AC power supply as shown in the following figure.

Figure 3-2 Connecting to the Ground

Note:
The figure is to illustrate the application and principle. The power plug you get from
■■

the package and the socket in your situation will comply with the regulation in your
country, so they may differ from the figure above.
If you intend to connect the device to the ground via the PE (Protecting Earth) cable
■■

of AC power cord, please make sure the PE (Protecting Earth) cable in the electrical
outlet is well grounded in advance.

3.3 Equipotential Bonding

Equipotential Bonding is the practice of intentionally electrically connecting all earthed


systems to the same grounding grid or connecting the grounding grids of all the
earthed systems together through the ground or overground metal so as to create
an earthed equipotential zone. When lightning occurs, the high voltage produced by
lightning current in all systems will meanwhile exist in their ground cables, and thus
all ground cables have the same electrical potential and basically eliminate the electric
strikes between the systems.
The figure below illustrates how to practice equipotential bonding in a network.

11 Lightning Protection
16/24-Port Gigabit Easy Smart Switch

Grounding Terminal Equipotential Bonding Cable


Ground Cable Grounding Bar

Figure 3-3 Equipotential Bonding

When equipotential bonding, please note that the cable should be copper wrapped
2
Kelly with its area being 6mm at least. The shorter cable the better, and use a
grounding bar to establish an equipotential bonding point.

Note: The equipotential bonding cable and ground cable are not provided with our
product. If needed, please self purchase it.

3.4 Use Lightning Arrester

Power lightning arrester and signal lightning arrester are used for lighting protection.
Power lightning arrester is used for limiting the voltage surge due to a lightning. If an
outdoor AC power cord should be directly connected to the device, please use a power
lightning arrester.

Note: Power lightning arrester is not provided with our product. If needed, please self
purchase it.

Signal lightning arrester is used to protect RJ45 ports of the device from lightning.
When cabling outdoors, please install a signal lightning arrester before connecting the
cable to the device.

Lightning Protection 12
16/24-Port Gigabit Easy Smart Switch

When purchasing or using a signal lightning arrester, please observe the following
rules:

■■
The port rate of the signal lightning arrester should match the rate of the desired
port on the device. If it is not matched, this signal lighting arrester will not work.
Purchase a standard lightning arrester.
■■
Install signal lightning arrester near the protected device and connect it to the
ground via a shorter ground cable.

Grounding Terminal Equipotential Bonding Cable Ethernet Cable

Signal Lightning Arrester Device

Figure 3-4 Lighting Arrester Connection

Note: Signal lightning arrester is not provided with our product. If needed, please self
purchase it.

13 Lightning Protection
16/24-Port Gigabit Easy Smart Switch

Chapter 4 Connection

4.1 Ethernet Port

Connect a Ethernet port of the switch to the computer by RJ45 cable as the following
figure shows.

RJ45 Port
RJ45 Cable

Figure 4-1 Connecting the RJ45 Port

4.2 Verify Installation

After completing the installation, please verify the following items:

■■
There are 5~10cm of clearance around the sides of the device for ventilation and
the air flow is adequate.
■■
The voltage of the power supply meets the requirement of the input voltage of the device.
■■
The power socket, device and rack are well grounded.
■■
The device is correctly connected to other network devices.

4.3 Power On

Plug in the negative connector of the provided power cord into the power socket of the
device, and the positive connector into a power outlet as the following figure shows.

Figure 4-2 Connecting to Power Supply

Connection 14
16/24-Port Gigabit Easy Smart Switch

Note: The figure is to illustrate the application and principle. The power plug you get
from the package and the socket in your situation will comply with the regulation in
your country, so they may differ from the figure above.

4.4 Initialization

After the device is powered on, it begins the Power-On Self-Test. A series of tests run
automatically to ensure the device functions properly. During this time, its LED indica-
tors will respond as follows:

■■
The Power LED indicator will light on all the time.
■■
After keeping off for several seconds, the LED indicators of all the ports will flash
momentarily and then turn off again after the initialization.

15 Connection
16/24-Port Gigabit Easy Smart Switch

Chapter 5 Configuration

1. To access the GUI of the switch, open a web browser and type the default
management address http://192.168.0.1 in the address field of the browser, then
press the Enter key.

Figure 5-1 Web Browser

Note: To log on to the GUI of the switch, the IP address of your PC should be set in
the same subnet addresses of the switch. The IP address is 192.168.0.x ("x" is any
number from 2 to 254), Subnet Mask is 255.255.255.0.
For the detailed instructions as to how to do this, please refer to Appendix B in the
User Guide on the Resource CD.

2. Enter admin for the default User Name and Password, both in lower case letters.
Then click the Login button or press the Enter key.

Figure 5-2 Login

3. After a successful login, the main page will appear as the following figure, and you
can configure the function by clicking the setup menu on the left side of the screen.

Configuration 16
16/24-Port Gigabit Easy Smart Switch

Figure 5-3 Main Page of the Switch

17 Configuration
16/24-Port Gigabit Easy Smart Switch

Appendix A Troubleshooting

Q1. What could I do if I forgot the username and password of the


Switch?
With the switch powered on, press the Reset buttom for at least 5 seconds
to reset the system. The system will be reset to the factory default settings,
and the default login user name and password are both admin.

Q2. Why does the Power LED work abnormally?


The Power LED should be lit up when the power system works normally. If
the Power LED worked abnormally, please take the following steps:
1. Make sure that the power cable is connected properly, and the power
contact is normal.
2. Make sure the voltage of the power supply meets the requirement of the
input voltage of the switch.

Q3. What could I do if I could not access the web-based configuration


page?
You are recommended to check the following items:
1. Check every port LED on the switch and make sure the cable is installed
properly.
2. Try another port on the switch and make sure the cable meets the
requirement and works normally.
3. Turn off the power. After a while, turn on the power again.
4. Make sure the IP address of your PC is set within the subnet of the
switch.
5. If you still cannot access the configuration page, please restore the
switch to its factory default. Then the IP address should be set as
192.168.0.x ("x" is any number from 2 to 254) and Subnet Mask as
255.255.255.0.

Troubleshooting 18
16/24-Port Gigabit Easy Smart Switch

Appendix B Hardware Specifications

Item Content

IEEE 802.3 10Base-T Ethernet

IEEE 802.3u 100Base-TX

IEEE 802.3ab 1000Base-T


Standards
IEEE 802.3x Flow Control

IEEE 802.1p QoS

IEEE 802.1q VLAN

10Base-T: UTP/STP of Cat. 3 or above (maximum 100m)

100Base-TX: 2-pair UTP/STP of Cat. 5 or above (maximum


100m)
Transmission Medium 1000Base-T: 4-pair UTP/STP of Cat. 5, Cat. 5e and
Cat. 6 or above (maximum 100m)

LEDs Power, 1000Mbps, Link/Act

Operating Temperature 0℃~40℃

Storage Temperature -40℃~70℃

Operating Humidity 10%~90%RH Non-condensing

Storage Humidity 5%~90%RH Non-condensing

19 Hardware Specifications
16/24-Port Gigabit Easy Smart Switch

Appendix C Technical Support


■■
For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq
■■
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download

■■
For all other technical support, please contact us by using the following details:

Global Tel: +86 755 2650 4400


Fee: Depending on rate of different carriers, IDD.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
Singapore Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
USA/Canada Toll Free: +1 866 225 8139
E-mail: [email protected](USA)
[email protected](Canada)
Service time: 24hrs, 7 days a week
UK Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the time of day.
Mobile: 15p-40p/min, depending on your mobile network.
E-mail: [email protected]
Service time: 24hrs, 7 days a week
Turkey Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: 09:00 to 21:00, 7 days a week
Italy Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 13:00; 14:00 to 18:00
Ukraine Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on rate of different
carriers
E-mail: [email protected]
Service time: Monday to Friday, 10:00 to 22:00
Malaysia Toll Free: 1300 88 875 465
Email: [email protected]
Service time: 24hrs, 7 days a week
Brazil Toll Free: 0800 608 9799 (Portuguese Service)
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 20:00; Saturday, 09:00
to 15:00
Poland Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 17:00. GMT+1 or
GMT+2 (DST)

Technical Support 20
16/24-Port Gigabit Easy Smart Switch

Indonesia Tel: (+62) 021 6386 1936


Fee: Depending on rate of different carriers.
E-mail: [email protected]
Service time: Sunday to Friday, 09:00 to 12:00, 13:00 to 18:00
*Except public holidays
France Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: [email protected]
Service time: Monday to Friday, 09:00 to 18:00 *Except French
Bank holidays
Australia/New Zealand Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: [email protected] (Australia)
[email protected] (New Zealand)
Service time: 24hrs, 7 days a week
Switzerland Tel: +41 (0) 848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different time.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to
18:00. GMT+1 or GMT+2 (DST)
Germany/Austria Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: [email protected]
Service time: Monday to Friday, 09:00 to 12:30 and 13:30 to
18:00. GMT+1 or GMT+2 (DST in Germany) *Except bank
holidays in Hesse
Russian Federation Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: [email protected]
Service time: From 09:00 to 21:00 (Moscow time) *Except
weekends and holidays in RF

21 Technical Support
Website: http://www.tp-link.com E-mail: [email protected] 7106504885 REV1.0.1

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