Met466 Module 5 Notes
Met466 Module 5 Notes
MANAGEMENT
5.1 INTRODUCTION
Human-aspects in technology management encompass the various ways that people and
technology interact, as well as the impact of technology on individuals, organizations, and
society as a whole. These aspects are a crucial consideration in the development and use of
technology, as they can have both positive and negative effects on various stakeholders. By
taking into account the human aspects of technology, organizations and individuals can ensure
that technology is developed and used in a way that benefits society and minimizes harm.
Some key human aspects to consider in technology management include:
• Employee well-being: Ensuring that technology is not causing undue stress, burnout, or
negative impacts on work- life balance for employees.
• Diversity and inclusivity: Promoting diversity and inclusivity in the design and
implementation of technology, to ensure that technology is accessible to all individuals
regardless of gender, race, or socio-economic status.
• Communication and collaboration: Encouraging face-to- technology face communication
and collaboration, even as continues to play an increasingly important role in the
workplace.
• Ethical considerations: Addressing ethical considerations such as data privacy, cyber
security, and the responsible use of technology.
• Change management: Effective management of the organizational and cultural changes
brought about by the adoption of new technology, including communication and training
for employees.
• Workforce development: Investing in the development of employees' digital skills and
capabilities to ensure that they are equipped to thrive in a rapidly changing technological
landscape.
• User Experience (UX): Technology managers must consider the user experience when
developing products and services. This includes factors such as ease of use, functionality,
and design. A poor user experience can lead to decreased customer satisfaction and
reduced adoption of technology.
• Workforce impact: The widespread use of technology in the workplace can have a
significant impact on the workforce. This includes the displacement of certain jobs, the
need for upskilling and reskilling, and the creation of new jobs. Technology managers must
consider the workforce impact when developing technology and ensure that employees
have the necessary skills to perform their jobs effectively.
• Privacy and security: With the increasing use of technology in all aspects of life, it is
essential to consider the privacy and security of personal data. Data breaches, cyber-
attacks, and other security incidents can-have, serious consequences for individuals and
organizations. Technology managers must ensure that privacy and security measures are
in place to protect personal data.
• Ethics and social responsibility: Technology companies have a responsibility to ensure that
their products and services are used ethically and responsibly. This includes issues such
as digital inequalities, cyberbullying, and hate speech. Technology managers must
consider these ethical and social considerations when developing technology and ensure
that products and services align with company values and social responsibility.
• Regulation: There are a growing number of laws and regulations aimed at governing the
development and use of technology, including data protection, privacy, and intellectual
property laws. Technology managers must be aware of these regulations and ensure that
technology is in compliance with the relevant laws and regulations.
• Leadership support: Strong leadership support is critical for ensuring that technology
integrations are prioritized and that the necessary resources and budgets are available.
• Culture: The culture of an organization, can influence the success of technology
integrations, with a culture that values innovation and change being more likely to embrace
new technologies.
• Organizational structure: The structure of an organization, can impact the flow of
information and the ability of different departments to work together, which can affect the
success of technology integrations.
• Employee skills and training: Employee skills and training are important for ensuring that
technology integrations are effectively adopted and used.
• Communication and collaboration: Effective communication and collaboration between
departments and stakeholders can help to ensure that technology integrations are
successful.
• Change management processes: Organizations need to have effective change
management processes in place to manage the transition to new technologies and ensure
that all stakeholders are on board.
• Technology infrastructure: The technology infrastructure of an organization, including the
hardware, software, and network systems, needs to be robust and flexible enough to
support the integration of new technologies.
• Data management: Effective data management is critical for ensuring that data is properly
collected, stored, and analysed, which can inform decision-making and drive improved
outcomes.
• Addiction: Overuse of technology can lead to addiction and affect our ability to engage in
face-to-face communication and real-life activities.
• Social isolation: Dependence on technology for social interactions can lead to social
isolation and decreased empathy.
• Decreased attention span: The constant barrage of information from technology can lead
to a decreased attention span and difficulty focusing on one task for an extended period.
• Increased anxiety and stress: The constant need to be connected and the pressure to
always be available can lead to increased anxiety and stress levels.
• Impacts on sleep: The use of technology before bedtime can interfere with our sleep
patterns and negatively impact our mental and physical health.
However, technology also has positive effects such as increased access to information,
improved communication, and increased efficiency in many aspects of life. It's important to
strike a balance between utilizing technology to enhance our lives and taking steps to mitigate
its negative impacts.
• Job stress: The constant need to be connected and the pressure to always be available
can lead to increased job stress.
• Decreased job satisfaction: The adoption of new technology can lead to decreased job
satisfaction, particularly for employees who feel that their skills and job security are
threatened.
• Decreased work-life balance: The blurring of boundaries between work and personal life
due to technology can lead to decreased work-life balance and increased burnout.
• Changes in teamwork and collaboration: Technology can change the way teams
collaborate, potentially leading to decreased face-to-face interactions and a decline in trust
and team cohesion.
• Impacts on training and development: The use of technology in training and development
can lead to decreased face-to-face interactions and decreased opportunities for hands-on
learning.
• Digital divide: Disparities in access to technology and digital skills can lead to a digital
divide among employees, potentially affecting opportunities for growth and career
advancement.
Organizations need to be mindful of these psychological effects and take steps to support
employees, such as offering training and resources to help employees adapt to new
technology, and promoting a healthy work-life balance.
• Hierarchical structure: This is a traditional top-down approach where authority flows from
the top levels of management to the lower levels. It is characterized by a clear chain of
command and a well-defined division of labour.
• Flat structure: This type of structure is characterized by fewer levels of management,
increased delegation of authority, and a focus on teamwork and collaboration.
• Matrix structure: This structure combines features of both hierarchical and flat structures,
with employees reporting to multiple managers and cross-functional teams working on
specific projects.
• Network structure: This structure is decentralized and flexible, with companies outsourcing
work to other organizations and relying on virtual teams to get work done.
• Functional structure: This structure groups employees by functions, such as marketing,
finance, or operations, with each functional group reporting to a top-level manager.
• Divisional structure: This structure groups employees by product lines, geographic
regions, or customer groups, with each division having its own management team.
• Job insecurity: The introduction of new technologies can lead to concerns about job
security and the potential for job loss.
• Stress and burnout: Technology can contribute to increased stress and burnout for
workers, for example, by requiring them to be constantly connected and available.
• Decreased social interaction: The increasing use of technology for communication and
collaboration can lead to decreased face-to-face interaction, which can impact employee
well-being and social connections.
• Feelings of inadequacy: Workers may feel inadequate or left behind if they are not able to
adapt to new technologies or ways of working.
• Resistance to change: Employees may resist changes in technology and work processes,
leading to resistance to change and low morale.
Organizations must be mindful of these psychological implications and take steps to support
employees through technology change. This can include providing training and development
opportunities, promoting work-life balance, and creating a supportive and inclusive workplace
culture.
• Government operations: The Indian government has undertaken several initiatives aimed
at rationalizing its processes and reducing bureaucracy. For example, it has simplified
procedures for setting up businesses, reducing the number of required approvals and
making it easier for entrepreneurs to start new ventures. This has led to an improvement
in the ease of doing business in India.
• Manufacturing: Rationalization in the manufacturing sector has involved streamlining
production processes and reducing waste. For example, many manufacturing companies
in India have implemented just-in-time (JIT) production systems, which allow for the
efficient use of resources and minimize the amount of inventory held.
• Services sector: The services sector in India, which includes industries such as banking,
finance, and insurance, has also undergone rationalization. For example, banks in India
have implemented systems for online banking and electronic transactions, which have
made banking more efficient and convenient for customers.
The implementation of rationalization in India has brought about several benefits, including
improved efficiency, increased productivity, and reduced costs. This has contributed in the
country's economic growth and competitiveness, and has helped to create a more favourable
business environment for entrepreneurs and investors.
However, it is important to note that rationalization can also have some drawbacks, such as
job loss for workers who are no longer needed due to automation and streamlining. To address
this, the Indian government and industry leaders have focused on upskilling and reskilling
workers to prepare them for the jobs of the future.
Overall, rationalization has been an important aspect of India's development and growth, and
will continue to play a critical role in the country's future competitiveness and prosperity.
• Economy: Technological change has had a profound impact on the economy. For example,
the development of new technologies such as the internet and e-commerce has created
new industries and business models, while also disrupting traditional ones. The
widespread adoption of automation and artificial intelligence is also changing the nature
of work and affecting employment patterns.
• Politics: The impact of technological change is not limited to the economy, but extends to
politics as well. For example, the widespread availability of information and communication
technologies has made it easier for individuals to participate in political discourse and to
organize and mobilize for political action. At the same time, however, these technologies
can also be used to spread misinformation and to undermine democratic processes.
• Culture: Technological change is also affecting cultural norms and practices. For example,
the widespread adoption of social media and other digital technologies has changed the
way we communicate and interact with each other, while also altering our relationships to
news and information. The availability of digital entertainment options has also changed
the way we consume and enjoy media.
The impact of technological change is complex and multifaceted. While it has the potential to
bring about significant benefits, including improved efficiency, increased productivity, and
greater access to information, it is also causing significant challenges and disruptions. As
• Economy: Technological change has had a major impact on the Indian economy, leading
to increased growth and competitiveness. For example, the widespread adoption of
information and communication technologies (ICTS) has I created new industries and
business models, such as the outsourcing of IT services. Additionally, the growth of e-
commerce and other digital platforms has made it easier for small and medium-sized
businesses to reach customers and grow their businesses.
• Politics: Technological change has also affected politics in India, with the widespread
availability of ICTs making it easier for individuals to participate in political discourse and
organize and mobilize for political action. At the same time, the use of social media and
other digital platforms has also created new challenges, such as the spread of
misinformation and the undermining of democratic processes.
• Culture: Technological change has also had a profound impact on cultural norms and
practices in India. For example, the widespread adoption of digital technologies has
changed the way that people communicate and interact with each other, while also altering
the way that people access and consume news and information. Additionally, the
availability of digital entertainment options has changed the way that people consume and
enjoy media.
• Education: Technological change has also affected education in India, with the widespread
adoption of digital technologies transforming the way that students learn and teachers
teach. For example, the use of online learning platforms and other digital tools has made
it easier for students to access education and for teachers to reach more students.
• Healthcare: The impact of technological change is also being felt in the healthcare sector
in India, where advances in digital technologies are being used to improve the delivery of
care and to increase access to health information. For example, telemedicine and other
digital health platforms are making it easier for patients to receive care and for healthcare
providers to reach more patients.
• Attracting and retaining talent: Attracting and retaining top talent is a major challenge for
R&D organizations, as the demand for skilled-researchers and engineers is high and
competition for talent is intense. R&D organizations need to be able to offer competitive
salaries and benefits, as well as a supportive and challenging work environment to attract
and retain top talent.
• Managing project teams: R&D organizations often need to manage large and complex
project teams, composed of individuals with diverse skills, backgrounds, and personalities.
• Objectives: The objectives of technology assessment are to provide information about the
potential benefits, risks, and impacts of new technologies, and to help decision-makers
make informed choices about the development and use of these technologies.
• Process: The technology assessment process typically and emerging technologies, the
collection and analysis of data and information, the engagement of stakeholders, and the
preparation of a final report or recommendation.
• Data and information: Technology assessment involves the collection and analysis of data
and information from a wide range of sources, including scientific studies, government
reports, industry data, and public opinion surveys. This information is used to evaluate the
potential impacts, benefits, and risks of new technologies.
• Stakeholder engagement: Technology assessment involves the engagement of a wide
range of stakeholders, engagement: Technology assessment including government
agencies, industry, academia, and the general public. Stakeholder engagement is
essential to ensure that the technology assessment process is transparent, inclusive, and
representative of a wide range of perspectives and interests.
• Final report or recommendation: The technology assessment process culminates in the
preparation of a final report or recommendation that summarizes the findings of the
assessment and provides recommendations for decision-makers. This recommendations
for further research, regulatory action, report may include or other steps that can help to
mitigate the potential risks and maximize the benefits of new technologies.