Color Controller E-41

Installation and Service Guide

A guide for service technicians

Replacement parts and specifications are

subject to change. For a current parts list,
contact your authorized service/support center.

Part Number: 45092155

September 27, 2010
© 2010 Electronics for Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”),
except as expressly permitted herein. Information in this documentation is subject to change without notice and does not
represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this
product, which can be found on the User Documentation CD. The documentation may be provided in conjunction with EFI
Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and
may only be used or copied in accordance with the terms of the EFI Software End User License Agreement, which can be
found in the “Legal Notices” distributed with this product.
 CONTENTS 3

CONTENTS
PREFACE 9

E-41 customer media pack 9

About the documentation 10

Service documentation 10
Customer documentation 10

About this guide 11

About the illustrations in this guide 11
Terminology and conventions 12

Precautions 14
Creating an ESD safe environment 16

Tools you will need 18

INTRODUCTION 19

Features 19

How the E-41 operates 20

INSTALLATION 22

Installation sequence 22

Checking the customer site 24

Setting customer expectations 25

Unpacking the E-41 26

Connecting the E-41 28

Completing installation and starting up 31

CONTENTS 4

USING THE E-41 32

Overview 32

Using the E-41 Control Panel 32

Buttons 33
Activity light 33
E-41 Control Panel Functions menu 34

Using the copier/printer display panel 35

Main tab 35
Job List tab 35
Tools tab 36
Scan tab 36
Fiery tab 37
Printable Info menu 38

Network Status LEDs 39

Starting, shutting down, restarting, and rebooting 40

Configuring a Static IP Address 41

SERVICE PROCEDURES 44

Overview 44
E-41 overview diagrams 45

Accessing internal components 49

Shutting down the system 49
Opening the E-41 51

Removing and replacing boards 56

Video board 56
User Interface Board assembly 58
CONTENTS 5

Motherboard 61
Removing the motherboard 61
Replacing the motherboard 65
Verifying new motherboard installation and transferring options 70
Replacing parts on the motherboard 77
DIMMs 77
CPU 79
Battery 84
Clearing the CMOS 85
Jumpers 85

Fan 86

Power supply 87

Hard disk drive 91

Switch bank assembly 97

DVD drive 101

Restoring and verifying functionality after service 104

SYSTEM AND USER SOFTWARE 105

Overview 105

Before you install system software 105

Installing system and user software 107

Backing up and restoring the E-41 Setup Configuration 110

Updating E-41 system and user software 111

Before updating the E-41 111
System Updates 112
Check for Product Updates (Software Downloads Site) 118
 CONTENTS 6

TROUBLESHOOTING 120

Troubleshooting process 120

Preliminary on-site checkout 121

Checking external connections 122
Checking internal components 123
Inspecting the system 124
Normal startup sequence 129

Error messages and conditions 130

Diagnostic tools 142

Video board diagnostics 142
Test E-mail 143

SPECIFICATIONS 144

Hardware features 144

Physical specifications 144

Networking and connectivity 145

User software 145

Safety and emissions compliance 145

SERVICING THE E-41 WITH FURNITURE 146

Procedures 146

INDEX 157
 LIST OF FIGURES 7

LIST OF FIGURES
F IGURE 1: Printing system 19

F IGURE 2: E-41 functional diagram 21

F IGURE 3: Summary of installation steps and references 23

F IGURE 4: E-41 shipping contents 27

F IGURE 5: Affixing the decal to the copier/printer 27

F IGURE 6: E-41 connections 28

F IGURE 7: Straight-through and crossover Ethernet cables 29

F IGURE 8: E-41 Control Panel 32

F IGURE 9: Front and back panels 45

F IGURE 10: Back panel and internal side view 46

F IGURE 11: Exploded view of E-41 components 47

F IGURE 12: Power and data cable connections in the E-41 48

F IGURE 13: Removing/replacing the side panels 52

F IGURE 14: Removing/replacing the front panel 53

F IGURE 15: Removing/replacing the top panel 54

F IGURE 16: Diagram of the video board 56

F IGURE 17: Diagram of the User Interface Board (front and back) 58

F IGURE 18: Removing/replacing the User Interface Board 59

F IGURE 19: Removing/replacing the UIB buttons 60

F IGURE 20: Diagram of the E-41 motherboard 62

 LIST OF FIGURES 8

F IGURE 21: Removing the motherboard 64

F IGURE 22: Connecting the dongle 71

F IGURE 23: Motherboard DIMM sockets 77

F IGURE 24: Releasing a DIMM 78

F IGURE 25: CPU cooling assembly 79

F IGURE 26: Removing/replacing the CPU 81

F IGURE 27: Inspecting the cooling assembly pins on the underside of the motherboard 83

F IGURE 28: Motherboard battery 84

F IGURE 29: Removing the fan 86

F IGURE 30: Removing/replacing the power supply 89

F IGURE 31: E-41 HDD 92

F IGURE 32: Removing/replacing the HDD bracket 93

F IGURE 33: Removing/replacing the HDD from/in the HDD bracket 94

F IGURE 34: Component Sled with switch bank assembly 97

F IGURE 35: Removing/replacing the Component Sled from the chassis 98

F IGURE 36: Removing/replacing the switch bank assembly 99

F IGURE 37: E-41 DVD drive 101

F IGURE 38: Removing/replacing the DVD drive 102

F IGURE 39: Troubleshooting the system 120

F IGURE 40: E-41 external cable connections 122

F IGURE 41: Normal startup sequence 129

F IGURE 42: E-41 installed on the furniture 146

 PREFACE 9

PREFACE
The Installation and Service Guide is intended for authorized E-41 and copier/printer service
technicians installing or servicing the Color Controller E-41. If you are not an authorized
service technician, do not attempt to install or service the Color Controller E-41. Electronics
for Imaging, Inc. does not warrant the performance of the server if it is installed or serviced by
non-authorized personnel.

N OTE : The term “E-41” is used throughout this guide to refer to the Color Controller E-41.
The term “copier/printer” is used throughout this guide to refer to the Pro C901/C901S.

E-41 customer media pack

The E-41 customer media pack contains the following:
• System Software media (for service use only; multiple languages; includes the
Microsoft Windows XP Pro for Embedded Systems operating system software
and Fiery Server Software)
• User Software media
• Ricoh PCL Driver CD
• Fiery Options Utility (for service use only)
• Fiery Clone Tool (for service use only; includes documentation)
• User Documentation CD
• Printed Welcome document
• Printed Secure Erase Administration Guide
• Printed Release Notes
• Other documentation
 PREFACE 10

About the documentation

The documentation for the E-41 is described in the following sections.

Service documentation
The scope of the Installation and Service Guide is limited to describing how to install E-41
hardware and system software and how to service and troubleshoot the E-41. The
Troubleshooting chapter focuses on the individual components of the E-41 hardware, as well
as the E-41 connection to the network and copier/printer.

Details about the copier/printer, network, remote computers, software applications,

and Microsoft Windows operating system software are beyond the scope of this guide.

For details about the content, terminology, and conventions of this guide, see the sections
beginning on page 11.

Customer documentation
Customer documentation (also known as “user documentation”) is designed primarily
for users and administrators. It also contains information that may be useful to service
technicians; therefore, cross-references to the customer documentation are included in the
Installation and Service Guide.

Service technicians can obtain user documentation from the User Documentation CD.
Client users can obtain user documentation by using a Web browser to download
documentation files from the E-41. The documents are provided as Adobe Acrobat PDF
(Portable Document Format) files, which are indexed and cross-referenced. In addition, some
E-41 utilities (such as Command WorkStation) offer built-in Help.

For a complete description of the E-41 user documentation, see Welcome on the User
Documentation CD.
 PREFACE 11

About this guide

The Installation and Service Guide is organized into the following topics:
• Preface
General information, including a list of precautions.
• Introduction
General description of the E-41.
• Installation
Checking the customer site and unpacking the E-41; installing and connecting the E-41.
• Using the E-41
Overview of the E-41 functions and user interfaces; printing system pages; shutting down
and restarting the E-41.
• Service Procedures
Removal and replacement procedures for E-41 components; restoring and verifying
functionality.
• System and user software
Overview of the system software; installing system and user software; backing-up and
restoring configuration settings; updating system and user software.
• Troubleshooting
Common problems and ways of correcting them; startup error messages; general system
error conditions.
• Specifications
E-41 specifications.
• Servicing the E-41 with furniture (FACI option)
Assembly and disassembly instructions for systems that are mounted on the optional
furniture with the optional monitor attached.

N OTE : The E-41 Installation and Service Guide is not intended for customer use. Do not leave
the Installation and Service Guide at the customer site after servicing the E-41.

About the illustrations in this guide

Illustrations reflect the current shipping version of the E-41 at the time of publication.
Components shown in these illustrations are subject to change. To receive information about
any E-41 components that do not match the illustrations in this guide, contact your
authorized service/support center.
 PREFACE 12

Terminology and conventions

The following sections explain the terminology and conventions used throughout this guide.

Service technician
In this guide, responsibilities attributed to the service technician may include the following:
• Making sure that the customer site has an appropriate electrical outlet and sufficient
physical space for the E-41
• Unpacking the E-41
• Installing and connecting the E-41

N OTE : The preceding functions may be performed by a trained rigger or service technician.
• Servicing the E-41 components
• Installing system and user software on the E-41

Network administrator
In this guide, responsibilities attributed to the network administrator include the following:
• Verifying that the customer site is network-ready
• Configuring E-41 Network Setup options
• Configuring the connection between the E-41 and the Command WorkStation
application installed on the E-41
• Installing the user software shipped with the E-41 onto the networked Windows and
Apple Mac OS computers that will print to it
• Configuring the connection between each remote computer and the E-41
 PREFACE 13

E-41 components
The terms “replace” and “replacing” are used throughout this guide to mean the reinstallation
of existing components. Install new components only when necessary.

N OTE : Replacement parts and specifications are subject to change. When ordering
replacement parts, refer to the current parts list maintained by your authorized
service/support center. Install the correct parts as directed by your service/support center.

The term “Control Panel” refers to the area on the front of the E-41, including the green/red
activity light, the display window (LCD—liquid crystal display), and the buttons to the left
and right of the display window.

The term “LCD” refers to the display window of the E-41 Control Panel.

The term “monitor” refers to the optional E-41 flat panel monitor.

The term “DVD drive” (Digital Versatile Disk drive) refers to the E-41 DVD drive.

The term “system software” refers to the following software installed on the E-41 hard disk
drive (HDD):
• Windows XP Pro for Embedded Systems operating system software and Fiery Server
Software (System Software DVD)
• User Software (User Software DVD)

For other terms used to identify components of the E-41, see the reference key in Figure 11
on page 47.

Connectors and components labeled “not used”

Connectors and components labeled “not used” are disabled or are not used in the standard
E-41 configuration.

Document conventions
References to E-41 user documentation, such as Configuration and Setup, are displayed in
italics. The user documentation files are installed from the User Documentation CD.

N OTE : The note format highlights important messages and additional information.

The WARNING format indicates a potentially hazardous situation which, if instructions are
not followed, could result in death or serious injury. To use the E-41 safely, always pay
attention to these WARNINGs.

The CAUTION format indicates a caution concerning operations which, if not performed
correctly, may lead to injury. To use the E-41 safely, always pay attention to these
CAUTIONs.

The IMPORTANT format indicates operational requirements and restrictions. To operate

the E-41 correctly and avoid damage to the E-41 or other property, be sure to read the
IMPORTANT items carefully.
 PREFACE 14

Precautions
Always observe the following general precautions when installing and servicing the E-41:
• Avoid pressing the surface of the LCD.

Applying excessive pressure to the LCD window will cause it to change color.
• Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the E-41
display window.

Other solvents, such as water, may damage the polarizer on the display window.
Never lift the E-41 by grasping the top panel. The top panel does not support the weight of
the system.
ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.
AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto quest’ultimo non
può sostenere il peso dell’intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist nicht dafür
ausgelegt, das Gesamtgewicht des Systems zu tragen.

DVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no soporta el peso
del sistema.

ADVERTÊNCIA: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.
WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht van het
systeem niet dragen.

• When connecting or disconnecting the power cord:

– Only use the power cord that shipped with the E-41 or an appropriate replacement power
cord available from an authorized provider.
– Always disconnect the power cord from the E-41 back panel before opening the unit and
servicing internal components.
– Do not pull on the power cord when unplugging the E-41. Pull the plug instead.
– Do not place objects on the power cord. Place the power cord away from foot traffic.
– Do not tamper with or disable the power cord grounding plug.
– Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
– Do not use an extension cord.
– Do not plug the E-41 into a circuit with heating or refrigeration equipment (including
water dispensers).
– Do not plug the E-41 into a switchable power outlet. This can result in the E-41 being
turned off accidentally.
• Never set any liquid on or near the E-41 or copier/printer. If liquid is spilled into the E-41 or
copier/printer, disconnect the power cord immediately.

• Do not attempt to open the power supply, DVD drive, or hard disk drive (HDD).
 PREFACE 15

• Handle the E-41 LCD window with care.

If the E-41 LCD window breaks and the liquid crystal inside leaks out, avoid contact with it.
If you come in contact with the liquid crystal, wash it off your skin immediately with soap
and water.
• Use care when handling parts of the E-41, as some edges on the unit may be sharp.

• Do not install third-party applications onto the E-41. Third-party applications are not
supported and can cause system problems. Although virus scans are permitted on the E-41,
virus-protection software should not be loaded in memory-resident mode.

• Do not change the Windows operating system software preference settings.

Depending on the changes made, the E-41 may become unstable or even unusable. If this
occurs, we recommend that you reinstall the E-41 System Software, which reliably restores the
Windows operating system software to its factory defaults.
• Never alter an existing network without permission.

The E-41 will probably be connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customer’s computer, existing laser
printers, and other prepress equipment. Never disturb the LAN by breaking or making a
network connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and explicit permission
of the system or network administrator or shop supervisor.
• Unless you are the network administrator, never assign an IP address in E-41 Network Setup.

In a DHCP environment, the system assigns the IP address automatically. In a non-DHCP

environment, you should enter only the IP address that has been assigned by the network
administrator. Only the network administrator should assign an IP address to a network
device. Assigning the E-41 an incorrect IP address may cause unpredictable errors on any or
all devices connected to the network.
 PREFACE 16

Creating an ESD safe environment

• Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the E-41.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area
around the copier/printer and the E-41 is static-free. Carpeting, leather-soled shoes, synthetic
clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding
strap, grounded at the same place as the antistatic mat. If that is not possible, do the
following:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the E-41 from the carton for the first time, touch a metal area of the
copier/printer to discharge the static on your body.
• Before you remove any of the E-41 panels and handle internal components, touch a metal
part of the E-41.
• Leave new electronic components inside their antistatic bags until you are ready to install
them. When you remove components from an antistatic bag, place them on a grounded
antistatic surface, component-side up.
• When you remove an electronic component, place it in an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
• During service to the motherboard, avoid using excessive force and always place the
motherboard on a grounded, non-metallic, static-free surface. Never allow any metal to
touch the solder contacts on the underside of the motherboard, especially beneath the
battery socket. Improper handling can short-circuit and permanently damage the
motherboard.
• Handle printed circuit boards by their opposing edges only and avoid touching the contacts
on the edge of the board.
 PREFACE 17

Power Supply Cord Notice

The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is
located/installed near the equipment and is easily accessible.
ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit
être située ou installée à proximité du matériel et être facilement accessible.

ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa
di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufe-
toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.

CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia
esteja localizada/instalada próxima ao equipamento e facilmente acessível.

VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium Battery Notice

There is a danger of explosion if the battery is replaced with an incorrect type. Replace a
battery only with the same type recommended by the manufacturer. Dispose of used batteries
according to local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur
vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend
den jeweiligen gesetzlichen Bestimmungen entsorgt werden.

ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le
modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux réglementations locales en vigueur.

ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Batteriet må kun udskiftes med et andet batteri af samme
fabrikat og type. Brugte batterier skal bortskaffes i henhold til gældende regler.

VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.

VARNING: Risk för explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp som har
godkänts av tillverkaren. Hantera använda batterier enligt lokal miljölagstiftning.

CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la batería sólo por una
batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la normativa local.

ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla solamente con un
tipo raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo le normative locali.

AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por uma do tipo
recomendado pelo fabricante. Descarte as baterias conforme as normas locais.

GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend
door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften.
 PREFACE 18

Short Circuit Protection

This product relies on the building’s installation for short-circuit (overcurrent) protection.
Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A
international) is used on the phase conductors (all current-carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où il
est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A dans les
autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA: La protezione contro i short-circuit (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio in cui
è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a
120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen
Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V
Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.

DVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos
(sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).

ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se de que
um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os
condutores de corrente).

WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

Tools you will need

To install or service the E-41, you will need the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
• E-41 documentation, including the customer media pack and any related service bulletins

Avoid touching magnetic tools to storage media such as HDDs. Contact between magnetic
tools and magnetic storage media may result in data corruption.
 INTRODUCTION 19

INTRODUCTION
The E-41 adds computer connectivity and highly efficient Adobe PostScript 3 color printing
capability to the copier/printer. It is optimized for high-speed network communications,
processing, rasterization, and printing of continuous tone color and monochrome pages.

Features
The E-41, as an integral part of a color printing system, enables users to:
• Send images over AppleTalk and TCP/IP networks to E-41 supported devices.
• Spool print jobs and select a printing priority for each job. Users can control spooled print
jobs sent to the E-41 with remote user software running on networked Windows and Mac
OS computers.
• Print color, grayscale, and black-and-white jobs.
• Use the copier/printer as a high-resolution color scanner with Fiery Scan software.
• Use 136 resident fonts (126 Adobe Type 1 PostScript, and 10 TrueType), plus several
Adobe Multiple Master fonts used for font substitution when printing PDF files.
Command WorkStation or any third-party LaserWriter downloader, such as the Adobe
Font Downloader, can be used to download additional fonts.
• Use built-in ColorWise color management and NetWise network features.

The E-41 also supports the Microsoft version of Internet Printing Protocol (IPP) for
Windows XP, Windows Vista, Windows Server 2003/2008/2008 R2, Windows 7, and e-mail
printing.

The E-41 is one of several imaging products

engineered and manufactured by
Electronics for Imaging, Inc.

E-41

Copier/printer

Networked computers
or workstations

F IGURE 1: Printing system

 INTRODUCTION 20

How the E-41 operates

The E-41 enables the customer to use the copier/printer as a high-performance, networked
PostScript color printer and scanner. Users at the customer site can print to the E-41 from
networked Windows computers, Mac OS computers, and networked UNIX workstations
running TCP/IP.

The E-41 custom-designed boards and system software provide efficient image processing and
printing controls. The main functions of E-41 components and software are described in the
following paragraphs.

The E-41 uses the motherboard and a custom video board to process image data for printing
and scanning images.

The motherboard includes an Intel Core 2 Duo E8400 3.0GHz CPU that controls the image
data transfer to and from the motherboard and runs the interpreter. The interpreter rasterizes
the page description file and compresses the image pattern into memory using compression
technology.

The interpreter outputs compressed raster data through the image frame buffer memory to
the E-41 video board. The video board decompresses the image data and sends it to the
copier/printer through a crossover copier/printer interface cable connected to the upper RJ-45
on the E-41 back panel. The raster data is supplied to the copier/printer, which then renders
the final image on paper at full rated engine speed.

High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data
during printing. The E-41 is configured with two 1GB DIMMs for a total of 2GB of
memory.

When Fiery Scan uses the copier/printer as a scanner, the E-41 acquires RGB (red, green, and
blue) image data from the copier/printer, stores it in memory, and transmits it to the
computer that requested the scan.
 INTRODUCTION 21

External E-41
devices

Motherboard
User Video board
interface CPU PCI-E
board Memory
Copier/
DIMM 4 PCI-E x 8 slots printer
x4 signal (not used)
USB Empty
devices North bridge PCI-X
memory (not used)
Dongles DIMM 2 controller PCI-X 133/100
Empty PCI-X
(not used)

Keyboard USB 2.0 (x10) PCI-E PCI-E x 16 slots

and mouse x4 signal (not used)
(option)
PCI Graphics Monitor
controller (option)
IDE USB to South bridge

SATA 2

SATA 4

SATA 6
(not used) ATA bridge I/O
controller

Super
I/O HDD
SATA 1

SATA 3

SATA 5

RTC Reset
DVD drive
Upper RJ-45
Networked network Copier/printer
computers interface interface
1000BaseT Print & Scan
(Lower RJ-45)
controller BIOS

+3.3/+5/±12V DC
Power supply
PCI bus

AC power

F IGURE 2: E-41 functional diagram

 INSTALLATION 22

INSTALLATION
This chapter includes information about the following:
• Installation sequence (see below)
• Checking the customer site (see page 24)
• Unpacking the E-41 (see page 26)
• Installing the E-41 and connecting it to the copier/printer and network (see page 28)
• Completing the installation (see page 31)
– Print a Test Page and Configuration page (page 37).
– Remind the site administrator to install current user software on networked computers
that print to the E-41 (see Printing and Utilities on the User Documentation CD).

Installation sequence
Familiarize yourself with this chapter before you attempt an installation. The installation
sequence described in this chapter is designed to make your job as easy as possible. Installation
problems are easier to avoid and diagnose if you proceed from the component to the system
level and verify functionality at each stage. Figure 3 on page 23 outlines the recommended
installation procedure for connecting the E-41 to the copier/printer.

Because the E-41 is a node on the customer’s computer network, make sure that you
coordinate your scheduled installation with the network administrator at the customer site.
For Network Setup information, refer the network administrator to Configuration and Setup
on the User Documentation CD.

N OTE : You can change the default language preinstalled at the factory using the Configure
tool available through Command WorkStation and WebTools. Launch Configure and then
navigate to Server > General > Choose Server Language and then click Apply.
 INSTALLATION 23

Mac OS PC UNIX E-41 Power cable(s), customer kit, media pack,

computers computers workstations
optional monitor, keyboard, and mouse

Unpack the E-41 (see page 26).

Check installation requirements
and verify site conditions.
If possible, obtain verification
that the network is operational If present, connect the optional monitor,
(see page 24). keyboard, and mouse to the E-41
(see page 28).

If you must change the E-41 language, in Command WorkStation or

WebTools, launch Configure and then navigate to Server > General >
Choose Server Language, and then click Apply.

Affix the Fiery decal to the copier/printer front cover.

Connect interface cables (see page 29):

Copier/printer • Network straight-through cable to the upper RJ-45 port
on the E-41 back panel and customer network.
• Ethernet crossover cable to the lower RJ-45 port on the
E-41 back panel and the Gigabit Ethernet connector on
the copier/printer.
Networked computers

Complete installation (see page 31).

Remind the site administrator to install the current
user software on networked computers that print to the
E-41 (see Printing and Utilities on the User Documentation
CD).

Full E-41 functionality

F IGURE 3: Summary of installation steps and references

 INSTALLATION 24

Checking the customer site

Before you install the E-41, check site conditions and inform the customer of any installation
requirements.
Copier/printer readiness
‰ Is the copier/printer configured for use with the E-41?
‰ Is space available near the copier/printer for the E-41?
Make sure that adequate space is available for the E-41. Allow enough space at the back panel
for the cables to route easily and at the side panel so that the E-41 does not interfere with use
of or service to the copier/printer (such as clearing a paper jam). You may need to move the
copier/printer away from the wall so that the interface connectors are accessible.

20cm+ (8 in.)

Back panel

E-41
20cm+ (8 in.)
Side panel

‰ Does the copier/printer require service or adjustments?

Print the copier/printer Test Page before you install the E-41.
If the image indicates that the copier/printer needs adjustment, inform the customer.
After getting approval, complete the necessary copier/printer service.
Power
‰ Is a dedicated, grounded electrical outlet for the E-41 available near the copier/printer?
Locate the grounded electrical outlet that will supply power to the E-41. Do not run the E-41
and the copier/printer on the same circuit. Use a surge suppressor for the E-41 if the customer
has provided one.
• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
• Do not use an extension cord.
• Do not plug the E-41 into a circuit with heating or refrigeration equipment (including
water coolers).
• Do not plug the E-41 into a switchable wall outlet. This can result in the E-41 being
turned off accidentally.
• Do not pull on the cable when unplugging the E-41. Pull the plug instead.
 INSTALLATION 25

Network
‰ Make sure that the network will be available at the time set for installation.
‰ Verify with the network administrator that the network is functioning before you attach
the E-41.

‰ Make sure that the configuration requirements specified in Configuration and Setup
(on the User Documentation CD) have been met for remote computers and the network.

Setting customer expectations

When the site is ready, installation of the E-41 takes about one hour. Inform the customer of
the following:
• Some nodes on the network may be unavailable for up to one hour.
• The copier/printer may be unavailable for up to one hour.
• The network administrator must be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the E-41 and confirms network
functionality with the connector in place before the date scheduled for the E-41
installation.
• The network administrator must make a networked computer available during the
installation. The appropriate software must be installed in advance. Documentation for
the networked computer and network operating software should be available.
• The network administrator must install the user software shipped with the E-41 onto
networked Windows and Mac OS computers that print to the E-41 (user documentation
is also included).

N OTE : This guide covers hardware installation and service and provides general information
about connecting the E-41 to the customer’s network. Network Setup and configuration
information exceeds the scope of this guide. For Network Setup and configuration
information, refer the network administrator to Configuration and Setup on the User
Documentation CD.
 INSTALLATION 26

Unpacking the E-41

The E-41 is assembled and shipped from the factory with all necessary cables (except the
network cable) and documentation (see page 27).

Never lift the E-41 by grasping the top panel. The top panel does not support the weight of
the system.
AVERTISSEMENT: Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.
AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto quest'ultimo non può
sostenere il peso dell'intero sistema.
WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist nicht dafür
ausgelegt, das Gesamtgewicht des Systems zu tragen.
ADVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no soporta el peso
del sistema.
AVISO: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.
WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht van het
systeem niet dragen.

TO UNPACK THE E-41

1. Open the box and remove the packing material.

Save the original boxes and packing material in case you need to transport the E-41 at a later
date.
2. Remove the contents from the top container. Inspect the contents for visible damage. The top
container should include the following items:

• Bags containing the copier/printer interface cable (Ethernet crossover, 39.3 ft./12m) and
region-specific AC power cables
• Customer Kit containing the EFI/Fiery decal and other Ricoh-provided materials
• E-41 Setup Roadmap
• Customer media pack (includes disks for system software, user software,
Fiery Options Utility, user documentation, and other documentation)
3. Set aside the remaining components from the top container.

4. Remove the top container and any packing material.

Set aside the packing material and note the orientation of the E-41 inside the shipping
container, in case you need to repack it later.
5. Carefully lift the E-41 out of the box.

If you notice shipping damage to any component, save the shipping container in case the
carrier needs to see it. Call the carrier immediately to report the damage and file a claim.
 INSTALLATION 27

6. Give the media pack to the customer or network administrator.

Let the customer or network administrator know that in order to take full advantage of the
E-41, the user software must be installed on computers that will print to the E-41.

Power cables (x5) Copier/printer interface cable

(Ethernet crossover, 39.3 ft.)

Customer media pack Customer Kit

F IGURE 4: E-41 shipping contents

7. Locate the EFI/Fiery decal in the shipping container and affix it to the copier/printer as
shown.

EFI/Fiery decal

F IGURE 5: Affixing the decal to the copier/printer

 INSTALLATION 28

Connecting the E-41

You are now ready to make the following connections:
• Optional monitor, keyboard, and mouse (if present)
• Optional dongle (if present)
• Power cable connection
• Copier/printer interface cable connection
• Network cable connection

For detailed information about the monitor, keyboard, and mouse, see the documentation
that accompanies the optional kit.

Follow standard ESD precautions when handling components.

Control panel

DVD drive
Power cable
Power button
USB ports Power switch
Reset button
Eject button Not used
N OTE : Use the Not used
reset button only USB ports (x2)
if the system is
Not used
unresponsive to
keyboard or Monitor
mouse actions. Network port (RJ-45):
Straight-through cable

USB ports (x4)

Copier/printer interface (RJ-45):

Ethernet crossover cable

Front panel Back panel

F IGURE 6: E-41 connections

 INSTALLATION 29

TO CONNECT POWER
1. Connect the recessed end of the E-41 power cable to the power connector on the back of the
E-41 (see Figure 6 on page 28).

2. Connect the other end of the E-41 power cable to a wall outlet.

Make sure to use the correct power cable for your region. Also, to prevent the risk of
cross-talk, make sure that the copier/printer interface cable does not touch the system power
cables. Otherwise, image quality problems or E-41 shutdowns could result.

TO CONNECT TO THE COPIER/PRINTER

1. Make sure that the E-41 and the copier/printer are powered off.

2. Connect one end of the copier/printer interface cable to the lower RJ-45 port on the E-41
back panel.

3. Connect the other end of the copier/printer interface cable to the copier/printer.

Make sure that you connect the cable to the correct RJ-45 port (see Figure 6 on page 28). The
network and copier/printer interface cables look similar but are not interchangeable. The
copier/printer interface cable included with the E-41 is a 39.3 ft. Ethernet crossover cable that
connects to the lower RJ-45 port on the E-41 back panel. The network cable at the customer
site is a straight-through Ethernet cable that connects to the upper RJ-45 port on the E-41
back panel. To verify the cable type, align the connectors on each end of the cable as shown in
Figure 7. On a straight-through cable, the wire arrangements are identical on both ends; on a
crossover cable, the wire arrangements are different.

Align cables side by side

and examine wires.

Straight-through cable:
wire arrangements are
identical on both connectors

1 2 3 4 = 1 2 3 4

Crossover cable:
wire arrangements are different

F IGURE 7: Straight-through and crossover Ethernet cables

 INSTALLATION 30

TO CONNECT TO THE NETWORK

1. Make sure that the E-41 is powered off.

2. Connect the straight-through network cable to the upper RJ-45 port on the E-41 back panel
(see Figure 6 on page 28).

Make sure that you connect the cable to the correct RJ-45 port (see Figure 6 on page 28). The
network and copier/printer interface cables look similar but are not interchangeable. The
network cable at the customer site is a straight-through Ethernet cable that connects to the
upper RJ-45 port on the E-41 back panel. The copier/printer interface cable included with
the E-41 is a 39.3 ft. Ethernet crossover cable that connects to the lower RJ-45 port on the
E-41 back panel.
The E-41 provides twisted pair connectivity to an Ethernet network. When the network cable
is connected, the Ethernet interface automatically detects the speed of the network
environment. Depending on your network speed, the following unshielded twisted pair
(UTP) network cables are supported:
• For 10BaseT, Category 3 or higher
• For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
• For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)

N OTE : After power on, the network administrator should perform Network Setup, verify the
network connection, verify that the E-41 appears in the list of printers, and print a few test
documents from a networked computer that will use the E-41. For more information, see
Configuration and Setup on the User Documentation CD.
 INSTALLATION 31

Completing installation and starting up

To finish the installation of the E-41 at the customer site, make sure to do the following:
1. Affix the EFI/Fiery decal to the engine (see page 27).

2. Make sure that the copier/printer is powered on.

3. Power on the E-41 (see page 40).

Make sure that the power cord is attached and that the power switch on the back panel is in
the ON position. Press the power button on the front panel once and release the button. The
power supply automatically senses the correct voltage.
4. When the E-41 has finished starting, access the Fiery menu screen by pressing the
“fierydriven®” button on the copier/printer display panel (see page 35).

The E-41 takes approximately three minutes to power on and display Idle on the Fiery menu
screen of the copier/printer display panel.
5. Perform any required system software upgrades (see page 111).

Microsoft Windows operating system updates should be obtained from Microsoft directly.
Because such updates are available directly from Microsoft, EFI does not maintain or provide
these updates via the System Updates feature.
6. Print the Test Page and Configuration page (see page 37) and ask the customer to verify the
output.

7. If more than one E-41 is (or will be) installed at the customer site, advise the site
administrator that it may be helpful to create a backup of the Setup configuration settings
and place the backup file on a thumb drive or CD, which can then be used to configure Setup
on other E-41 print servers. For details, see Configuration and Setup.

8. Ask the network administrator to perform Setup and print some test documents over
the network.

9. Store the output and the current Configuration page(s) near the copier/printer.

10. Inform the site administrator that the E-41 user software must be installed on networked
computers that print to the E-41.

11. Ask the site administrator to make sure that all media (DVDs and/or CDs) shipped with the
E-41 is stored in a safe location accessible to you.
 USING THE E-41 32

USING THE E-41

This chapter includes the following information:
• Using the E-41 Control Panel
• Using the copier/printer display panel
• Checking Network status LEDs
• Shutting down and restarting the E-41

Overview
Two main user interfaces are available for the E-41:
• The Control Panel on the front of the E-41 (see following figure)
• The copier/printer display panel (see page 35)

N OTE : A third user interface—the Fiery Advanced Controller Interface (FACI), which
includes a monitor, keyboard, and mouse—is sold separately as an optional kit.

Using the E-41 Control Panel

The Control Panel on the front of the E-41 allows you to do the following:
• Eject CDs and DVDs. (A hardware eject button is also provided below the disc slot.)
• View the IP address of the E-41.
• Shut down, restart, or reboot the E-41 (see page 40).

N OTE : You can also shut down and restart the E-41 through the copier/printer display panel
(see page 42).
• Interact with the E-41 during software installation (see page 105).
.

Activity light Display window

First
Up button
Menu button Line selection buttons
Down button
Fourth

F IGURE 8: E-41 Control Panel

 USING THE E-41 33

Buttons
Line selection Use the four line selection buttons on the right side of the Control
buttons Panel to select the command displayed on the corresponding line
of the LCD display.
Up and Down Use these buttons to scroll to different screens in multi-screen lists
buttons or prompts.
Menu button Press this button to view the Eject CD/DVD, Restart Server, Shut
Down System, and Reboot System options.

Activity light
The activity light on the E-41 Control Panel indicates current E-41 activity. If the light is:
Flashing amber The E-41 is starting up and the BIOS has established
communication with the User Interface Board (UIB).
Flashing green The E-41 is continuing startup and the Windows operating
system has established communication with the UIB.
Solid green The E-41 is powered on and in the Idle state.
Solid amber The E-41 is powered off, but the AC power cable is plugged into
the power source. The Control Panel LCD continues to draw
power when the E-41 is off.
Flashing or An error has caused printing to be disabled.
solid red
No light The E-41 is powered off and the AC power cable is not connected
to a power source.
 USING THE E-41 34

E-41 Control Panel Functions menu

The following options are available from the E-41 Functions menu:

Eject CD/DVD
IP Address Use the line selection buttons
to the right to select an option.
Restart Server
Shut Down System
Server name
• Eject CD/DVD—Allows you to eject media from the DVD drive. Media is also
automatically ejected whenever the E-41 is restarted, shut down, or rebooted. A hardware
eject button is also provided below the disc slot.
• IP Address—Displays the current IP address of the E-41.
• Restart Server—Includes options to Restart (soft reset) or Reboot (hard reset) the E-41.
Selecting Restart resets the E-41 server software, but does not reboot the entire system.
Selecting Reboot shuts down all E-41 activity and reboots the system. When you select
Restart or Reboot, network access to the E-41 is temporarily interrupted and all currently
processing jobs are aborted and may be lost.
• Shut Down System—Shuts down all E-41 server software and powers off the system.
Always select this option to power off the system.

N OTE : Avoid using the reset button on the front panel, as doing so may cause the system to
operate unpredictably. Use the reset button on the front of the E-41 only if the system is
frozen and unresponsive to keyboard or mouse actions.
 USING THE E-41 35

Using the copier/printer display panel

The “fierydriven®” area of the copier/printer display panel allows you to interact with the E-41
from the copier/printer. The menus provide access to many of the same options available
from Command WorkStation.

Main Job List Tools Login

Idle
Waiting Jobs: Printed Jobs:

Document 3 Document 1
Document 4 Document 2

Paper Tray Status:

Suspend Printing
Resume Printing

Main tab
The Main tab is displayed as the starting point. It summarizes waiting and printed jobs and
displays paper tray status and other information.

Suspend Printing Suspend print activity between the E-41 and the copier/printer. Use this command to
interrupt the current E-41 job, for example, to perform maintenance tasks. Jobs continue to
process on the E-41. After you complete maintenance tasks, choose Resume Printing to
continue printing jobs from the E-41.
Resume Printing Resume print activity between the copier/printer and the E-41 after you select Suspend
Printing.

Job List tab

The Job List tab on the copier/printer display panel provides access to jobs according to the
status of the job, similar to the Active and Printed Jobs windows in Command WorkStation.
The lists are as follows:

Active Jobs currently waiting to print.

Held Held jobs.
Printed Printed jobs.
Secure Allows you to log on to display secure print jobs.

To change from one list to another, press the desired tab at the bottom of the copier touch
panel.
 USING THE E-41 36

On each of these lists, you can scroll up and down one line at a time, or advance to the top or
bottom of the job list. Select a job, and choose the appropriate button to Print, Print and
Hold, Delete, or display the Properties of the job. On the Properties tab, you can change the
number of copies, but not any other job properties.

Tools tab
The Tools tab allows you to perform tray alignment and calibration.

Tray Alignment Adjust the placement of text and images on a page so that they are correctly aligned on the
sheet of paper and both sides of a duplex sheet have the exact same alignment. For more
information about this function, see Utilities.
Calibration Calibrate the E-41 using ColorCal. For more information, see Color Printing.

Scan tab
The Scan tab allows you to scan documents. For more information, see Utilities.
 USING THE E-41 37

Fiery tab
The Fiery tab provides access to many of the same features available through Command
WorkStation.

Fiery Info Displays information about the current configuration of the E-41.
Printable Info Allows you to print these system pages from the E-41:

PS Test Page/PCL Test Page: Confirms that the E-41 is properly connected to the copier/
printer, and provides color and grayscale samples to troubleshoot problems with the copier/
printer or the E-41. Settings on the Test Page may include: Server Name, color settings,
printer model, and date and time the Test Page was printed.

PS Font List/PCL Font List: Prints a list of all fonts currently on the E-41 hard disk.

Configuration: Provides general information about the hardware and software configuration
of the E-41, the current settings for Setup, the current calibration, the IP address of the
E-41, and a log of system updates.

Color Charts: Prints samples of the RGB, CMY, and PANTONE colors available from the
E-41.

Control Panel Map: Prints the Control Panel Map, which is an overview of the screens you
can access from the copier touch panel.

Job Log: Prints a log of the last 55 jobs.

E-mail Log: Prints a log listing recent e-mail activity.

FTP Log: Prints a log listing recent FTP activity.

N OTE : To print the E-mail or FTP log, you must first enable the appropriate service.

Setup Enter the Setup menu and change Setup option settings.
Run Diagnostics To troubleshoot video board or e-mail printing issues, choose this menu. For more
information, see page 142.
Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-41 hard disk, the index
of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm
masters (in the FreeForm window). Consult with your administrator or operator before
choosing Clear Server.
Restart Fiery Shut down all E-41 activity in the correct manner and then restart. The following options
are available from the submenu that appears:

Restart Fiery Service: Resets the server software but does not reboot the entire system.
Network access to the E-41 is temporarily interrupted and all currently processing jobs are
aborted and may be lost.

Restart System: Shuts down and then reboots the E-41. Network access to the E-41 is
terminated and all currently processing jobs are aborted and may be lost.

Shut Down: Shuts down all E-41 activity properly.

 USING THE E-41 38

Printable Info menu

This section describes how to print pages such as the Test Page and Configuration page from
the Printable Info menu (described on page 37). The Printable Info menu is accessed through
the Fiery tab (see page 37).

Printing the Configuration page can be helpful during installation, Setup, and service. After
installing the E-41 (including connecting to the network), and before default settings are
changed in Run Setup, you can obtain a record of the defaults by printing the Configuration
page.

Before you perform any service procedure, you should print the E-41 Configuration page, if
possible, so you are prepared to return the settings to their former configuration, if necessary.
Printing the Test Page indicates that the E-41 is functional and that the connection between
the E-41 and the copier/printer is working.

TO PRINT A PAGE FROM THE PRINTABLE INFO MENU

1. If it is not powered on already, power on the copier/printer and allow it to warm up.

2. If it is not powered on already, power on the E-41 using the power button on the front panel
and allow it to start up completely (approximately three minutes).

3. Make sure that Idle appears on the Fiery Main menu.

If Busy or Printing appears, the E-41 is processing and you must wait until Idle appears.
4. Touch the Fiery tab.
5. Touch Printable Info and then select the page that you want to print.

The E-41 sends the selected page(s) to the copier/printer.

6. If you printed the Test Page, examine the quality of the page.

If the Test Page prints, you know the E-41 is functional and the connection between the E-41
and the copier/printer is working. If the Test Page fails to print, look up printing problems in
the Troubleshooting table on page 139.
When you examine the Test Page, keep in mind the following:
• All color patches should be visible, even though they may be very faint in the 5% and 2%
range.
• Each color’s patch set should show uniform gradation from patch to patch as the color
lightens from 100% to 0%.
Poor image or color quality may indicate a need to calibrate the system or service the copier/
printer. Information on the Test Page includes the date and time of the last calibration, so the
Test Page can be kept for future reference. For more information, look up printing problems
in Table 6-3 on page 6-13, or see Color Printing on the User Documentation CD.
 USING THE E-41 39

Network Status LEDs

Two LEDs next to the Ethernet connector indicate the network speed. When a data transfer
occurs between the E-41 and the network, the appropriate LED(s) blink to indicate network
activity. For additional network information, see Configuration and Setup on the
User Documentation CD.

Network link speed LED 1 LED 2

LED 2
10 Megabits/second Off Green
100 Megabits/second Green Green
LED 1 1000 Megabits/second Amber Green
Ethernet network port
(Upper RJ-45)

Make sure that you connect the cable to the correct RJ-45 port (see Figure 6 on page 28 and
Figure 7 on page 29). The network and copier/printer interface cables look similar but are not
interchangeable. The network cable at the customer site is a straight-through Ethernet cable
that connects to the upper RJ-45 port on the E-41 back panel. The copier/printer interface
cable included with the E-41 is a 39.3 ft. Ethernet crossover cable that connects to the lower
RJ-45 port on the E-41 back panel.
 USING THE E-41 40

Starting, shutting down, restarting, and rebooting

The customer will generally leave the E-41 on all the time. Remember that when the E-41 is
powered off, network access to the copier/printer is interrupted. Power off the E-41 when you
need to service it and before you remove or attach any cables to it.

N OTE : Use the reset button on the front of the E-41 only if the system is unresponsive to
keyboard or mouse actions.

TO START THE E-41

1. Make sure that the power cable is attached and that the power switch (if present) is in the
ON position.

2. Press the power button on the front panel.

3. Check the Activity light on the Control Panel.

The power supply automatically senses the correct voltage. Allow startup to proceed without
interruption. Do not press any buttons on the Control Panel while the system is starting.
 USING THE E-41 41

Configuring a Static IP Address

If you are working in a DHCP network environment, do not perform the following task.

If you are working in a static network environment, you must configure a static IP address the
second time you start the Fiery controller. If you do not, the controller cannot be recognized
on the network.

TO SETUP A STATIC IP ADDRESS

1. Press the “fierydriven®” button on the copier/printer and make sure that Idle appears on the
copier/printer display panel (see page 35).

2. Press the Fiery tab.

3. Press Setup.
4. On the Login screen, press Password. Enter Fiery.1. Press OK.

Type Fiery.1 exactly as shown. The password is case-sensitive; for example, fiery.1 will not
work.
5. On the Setup screen, do the following:

• Press WINS. If enabled (yellow), press Use WINS to disable this feature. Press Save.
• Press DNS. If enabled (yellow), press Get DNS address automatically to disable this
feature. Press Save.
• Press IP Address. Enter an IP address. Press Save.
• Press IPv4 Address. Press Manual Configuration.
6. On the Manual Configuration screen, do the following:

• In the IP Address field, enter an IPv4 address. Press OK.

• In the Subnet Mask field, enter a subnet mask IP address. Press OK.
• In the Default gateway field, enter a default gateway IP address. Press OK.
• When done, press Save. Press Go Back.
7. On the Setup screen, press Exit Setup.

8. Press Reboot Now.

 USING THE E-41 42

TO SHUT DOWN, RESTART, OR REBOOT THE E-41 FROM THE COPIER/PRINTER DISPLAY PANEL
1. Press the “fierydriven®” button on the copier/printer and make sure that Idle appears on the
copier/printer display panel (see page 35).

If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.

N OTE : Notify the network administrator before you remove the E-41 from the network.
2. Press the Fiery tab.

3. Press Restart Fiery.

4. At the next screen, select one of the following options:

• Restart Fiery Service (soft reset)—Resets the E-41 server software but does not reboot the
entire system. Network access to the E-41 is temporarily interrupted and all currently
processing jobs are aborted and may be lost. If you choose this option, you may need to
wait 1 minute or more for the server software to reset.
• Reboot System (hard reset)—Shuts down all E-41 activity properly and then reboots.
Network access to the E-41 is temporarily interrupted and all currently processing jobs are
aborted and may be lost.
• Shut Down—Shuts down all E-41 server software and powers off the system. You should
always select this option when you want to power off the system. Network access to the
E-41 is terminated and all currently processing jobs are aborted and may be lost.

N OTE : Use the reset button on the front of the E-41 only if the system is unresponsive to
keyboard or mouse actions.
5. Press OK.

Before accessing internal components, make sure that all cables are disconnected from the
back of the E-41.
 USING THE E-41 43

TO SHUT DOWN, RESTART, OR REBOOT THE E-41 FROM THE E-41 CONTROL PANEL
1. Make sure that the following logo screen is displayed on the E-41 Control Panel.

Menu button

Server name

This logo screen indicates that the E-41 is Idle.

If the system has just finished processing, wait at least five seconds before beginning the
shutdown procedure.

N OTE : Notify the network administrator before you remove the E-41 from the network.
2. Press the Menu button once to display the Functions menu.

3. Make a selection:

• To restart or reboot the E-41, select Restart Server. A submenu displays, allowing you to
select Restart Server, Reboot System, or Cancel.
• To shut down the E-41 immediately, select Shut Down System.

Eject CD/DVD Restart Server

Displays a submenu.
IP Address Reboot System
Restart Server Cancel
Shut Down System
Server name Server Name
Immediately
shuts down the E-41.

N OTE : Use the reset button on the front of the E-41 only if the system is unresponsive to
keyboard or mouse actions.

Allow the system to shut down and power off or restart.

If you selected Restart Server, you may need to wait 1 minute or more for the server software
to restart.

Before accessing internal components, make sure that all cables are disconnected from the
back of the E-41.
 SERVICE PROCEDURES 44

SERVICE PROCEDURES
Generally, the E-41 requires no regular service or maintenance. Use the procedures in this
chapter to inspect, remove, reseat, and replace major hardware components, as well as install
system software.

Overview
This chapter includes information about servicing the following components:
• Boards and cables
• Motherboard components (DIMMs, CPU, CMOS, jumpers, and battery)
• Fans
• Power supply
• HDD (hard disk drive)
• DVD drive

Replacement parts are available from your authorized service representative. The terms
“replace” and “replacing” are used throughout this guide to mean the reinstallation of existing
components. Install new components only when necessary. If you determine that a
component that you have removed is not faulty, reinstall it.

When performing the service procedures described in this chapter, follow the precautions
listed on page 14.

The tools required to service the E-41 are listed on page 18.
 SERVICE PROCEDURES 45

E-41 overview diagrams

The following figures provide an overview of E-41 components.

Control panel

DVD drive
Power cable
Power button
USB ports Power switch
Reset button
Eject button Not used
N OTE : Use the Not used
reset button only USB ports (x2)
if the system is
Not used
unresponsive to
keyboard or Monitor
mouse actions. Network port (RJ-45):
Straight-through cable

USB ports (x4)

Copier/printer interface (RJ-45):

Ethernet crossover cable

Front panel Back panel

F IGURE 9: Front and back panels

 SERVICE PROCEDURES 46

10 13
2
14
3
4
5
15
6
11
7

8
16
9
12
17

18

Key

1. Power cable connector 7. Monitor (option) 13. DIMM slots

2. Power switch, back panel 8. USB ports (x4) 14. DVD drive
3. Not used 9. Top = Network; Bottom = Copier/printer interface 15. Removable drive (option)
4. Not used 10. Power supply 16. HDD in bracket
5. USB ports (x2) 11. CPU cooling assembly 17. Motherboard
6. Not used 12. Video board (J12) 18. Front fan

N OT SHOWN : Cables, UIB, or front panel USB ports

F IGURE 10: Back panel and internal side view

 SERVICE PROCEDURES 47

12

13
14
16
15
10

11 17
18 19
8 9

21
7
20
5
22
6
4

24
2

i 23
1
Key

1. Top panel plug 9. UIB cable 17. DIMMs

2. Top panel 10. HDD bracket 18. CPU
3. User Interface Board (UIB) 11. HDD 19. Battery
4. Component sled 12. Side panel (left) 20. Motherboard
5. Switch bank assembly 13. HDD data cables 21. Fan
6. DVD drive 14. DVD drive power/data combination cable 22. Chassis
7. Front panel 15. CPU cooling assembly 23. Power supply
8. Upper faceplate 16. Video board 24. Side panel (right)

N OT SHOWN : UIB buttons, CPU fan cable, tie-wraps, cable clamps, dongle(s), or external cables

F IGURE 11: Exploded view of E-41 components

 SERVICE PROCEDURES 48

HDD 1
(SATA 2)
8

1d DVD drive
(SATA 1) 7

HDD 2
(SATA 3;
dual-HDD FAN 4
systems only) 6

5 J40

2
Speaker
4
5
3
6
7 4

1c

Power
8 8 7

Reset
9
JP4

1b (Orientation of
these ports may vary)
1a
UIB cable 3 J38
N OTE : Power supply, DIMMs, and
2
video board not shown. J22 J35
Front panel USB port cables

Cable key From To

1. Power supply cable Power supply a. CPU power connector (PW1)

b. Motherboard power connector (PW2)
c. DVD drive power connector (combined with data)
d. HDD power connector

2. Front panel USB port cables Front panel Motherboard connectors J22, J35 (see detail above)

3. UIB cable User Interface Board Motherboard connector J38 (see detail above)

4. Power and reset cables Front panel Motherboard connector JP4 (see detail above)

5. Speaker cable Front panel Motherboard connector J40 (see detail above)

6. Front panel fan cable Front panel fan Motherboard connector FAN 4

7. DVD drive power/data combo cable DVD drive Motherboard connector SATA 1 (see detail above)

8. HDD data cable HDD Motherboard connector SATA 2 (see detail above)

9. CPU fan cable CPU fan Motherboard connector FAN 1 (If present, keep the
cable cover on the CPU fan cable.)

F IGURE 12: Power and data cable connections in the E-41

 SERVICE PROCEDURES 49

Accessing internal components

This section describes how to shut down and open the E-41. Always use the following
procedures when opening the E-41 for inspection or service.

Shutting down the system

You can shut down the E-41 from the E-41 Control Panel or the copier/printer display panel.
When shutting down the E-41, do the following:
• Remove the power cable from the back panel before removing or connecting interface
cables or accessing the internal components.
• Remember that when the E-41 is powered off, network access to the copier/printer is
interrupted. Always obtain permission from the network administrator before you take the
E-41 off the network.
• If you are cycling power, wait at least 10 seconds before powering back on.
• If you are unable to shut down the E-41 through the Control Panel or the copier/printer
display panel, power off by holding down the power button on the front of the E-41 for
up to eight seconds.
• Using the reset button may cause the system to operate unpredictably. Use the reset button
on the front of the E-41 only if the system is frozen and unresponsive to keyboard or
mouse actions.

TO SHUT DOWN THE E-41 FROM THE COPIER/PRINTER DISPLAY PANEL

1. Press the “fierydriven®” button on the copier/printer and make sure that Idle appears on the
copier/printer display panel (see page 35).

If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.
2. Press the Fiery tab.

3. Press Restart Fiery.

4. At the next screen, select Shut Down.

N OTE : Use the reset button on the front of the E-41 only if the system is unresponsive to
keyboard or mouse actions.
5. Press OK.

Before accessing internal components, make sure that all cables are disconnected from the
back of the E-41.
 SERVICE PROCEDURES 50

TO SHUT DOWN FROM THE E-41 CONTROL PANEL

N OTE : Notify the network administrator before you remove the E-41 from the network.
1. Make sure that the E-41 is not receiving, processing, or printing any jobs.

If Printing appears on the display panel, the E-41 is processing. You must wait until the
system finishes and reaches the Idle state before restarting or shutting down.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.
2. If the logo screen is displayed, press the Menu button once to display the Functions menu.

Menu button

Server name

This logo screen indicates that the E-41 is Idle.

3. Select Shut Down System.

Eject CD/DVD
IP Address
Restart Server
Shut Down System Immediately
Server name shuts down the E-41

N OTE : Use the reset button on the front of the E-41 only if the system is unresponsive to
keyboard or mouse actions.

Allow the system to shut down and power off.

Before accessing internal components following a shutdown, make sure that all cables are
disconnected from the back of the E-41.
 SERVICE PROCEDURES 51

Opening the E-41

To service internal components, open the E-41 as described in the following procedure.

TO OPEN THE E-41

Never lift the E-41 by grasping the top panel. The top panel does not support the weight of
the system.

1. Shut down the E-41 (see page 49).

2. Remove all cables from the back of the E-41.

3. If the E-41 is mounted on the optional furniture, and the optional monitor is attached,
perform the disassembly instructions in “Servicing the E-41 with furniture” on page 146.

4. Remove all panels necessary to access the component that you need to access.

For guidelines on which panels to remove, see the service procedure for the component that
you want to access.

N OTE : When removing multiple panels from the E-41, use the following order:
• Left panel (see page 52)
• Right panel (see page 52)
• Front panel (see page 53)
• Top panel (see page 54)

N OTE : When replacing panels, reverse the order.

5. Place the E-41 on a flat surface. Attach an ESD wrist strap before handling internal parts (see
“Precautions” on page 14).

6. Carefully position the E-41 so that it is resting on its side and the internal components are
facing up.

Place removed components on a grounded, antistatic surface.

 SERVICE PROCEDURES 52

TO REMOVE AND REPLACE THE LEFT OR RIGHT PANEL

1. Remove the screws that secure the panel to the back of the chassis.

Set aside the screws so that you can replace them later.
2. Pull the back edge of the panel away from the chassis and lift the panel off the chassis.

Pivot post inside chassis

Right side panel

Left side panel

F IGURE 13: Removing/replacing the side panels

3. To replace the panel, fit the front edge of the panel on the pivot post in the chassis.

4. Rotate the panel closed against the back of the chassis and replace the screws that you
removed earlier.

Make sure not to damage cables as you replace the panel. Fold all cables inside the chassis
before closing the panel against the chassis.
 SERVICE PROCEDURES 53

TO REMOVE AND REPLACE THE FRONT PANEL

N OTE : To remove the front panel, you must first remove the left and right panels.
1. Remove the upper faceplate from the front of the chassis.

Press down to release the two tabs that secure the upper faceplate to the front panel, and then
carefully remove the upper faceplate from the front panel.

N OTE : You must remove the upper faceplate in order to remove the front panel from
the chassis.
2. Pull outward on the tabs that secure the front panel to the chassis, and then lift the panel off
of the chassis.

First remove the two top tabs, then the middle tabs, and then the bottom tabs.

Upper faceplate

F IGURE 14: Removing/replacing the front panel

3. To replace the front panel, align the four cutouts in the panel with the power and reset
buttons and front USB ports.

4. Press the panel against the chassis to snap it into place.

Snap the tabs in pairs (first the top tabs, then the middle tabs, and then the bottom tabs).
5. Replace the upper faceplate.

Insert the two standoffs at the base of the faceplate into the chassis, and then carefully press
the faceplate against the chassis to lock the faceplate into place.
 SERVICE PROCEDURES 54

TO REMOVE AND REPLACE THE TOP PANEL

N OTE : To remove the top panel, you must first remove the left, right, and front panels.
1. Remove the plug from the top panel.

From the cutout in left side of the top panel, access and loosen the locking bolt, and then
remove the plug.
2. Loosen the top panel.

Slide the top panel a few inches toward the front of the chassis to disengage the hooks in the
panel from the slots in the top of the chassis.

N OTE : You may need to tap the back edge of the panel toward the front of the chassis to
disengage the panel.
3. Detach the UIB cable from the motherboard.

4. Remove the panel from the chassis.

Carefully route the UIB cable out of the hole in the top of the chassis as you remove the top
panel.

Plug

Cutout

UIB cable

Slot (1 of 4)

F IGURE 15: Removing/replacing the top panel

 SERVICE PROCEDURES 55

5. To replace the top panel, first route the UIB cable through the hole in the top of the chassis
and attach it to motherboard connector J38.

6. Position the top panel on the top of the chassis.

Place the hooks on the underside of the panel into the slots in the top of the chassis, and then
slide the top panel toward the back of the chassis to engage the hooks.

N OTE : You may need to tap the front edge of the panel toward the back of the chassis to
engage the panel completely.
7. Replace the plug on the top panel.

Correctly align the plug, and then place it into the receptacle on the top panel. Secure the
plug by replacing the locking bolt through the cutout in the left side of the top panel.
 SERVICE PROCEDURES 56

Removing and replacing boards

This section includes procedures for removing and replacing the following boards:
• Video board
• User Interface Board
• Motherboard

The E-41 is shipped from the factory with a standard board configuration, as shown in
Figure 10 on page 46. If optional components have been installed, see the documentation
that accompanies the particular option kit.

Video board
The video board is installed in motherboard connector J12. The video board processes the
image data and sends it to the copier/printer through a crossover cable connected to the lower
RJ-45 port on the E-41 back panel.

To motherboard connector J12

F IGURE 16: Diagram of the video board

 SERVICE PROCEDURES 57

TO REMOVE THE VIDEO BOARD

1. Shut down and open the E-41 (see pages 49 and 51).

To remove the video board, you must remove the left panel.
2. Remove the board mounting bracket screw that attaches the video board to the chassis.

3. Remove the video board from motherboard connector J12.

Grasp the video board at the front and back edges and gently pull the board straight out of its
motherboard connector.
4. Place the video board in an antistatic bag.

TO REPLACE THE VIDEO BOARD

1. If you are replacing the copier/printer interface board with a new board, unpack the new
board from the kit, locate the L-shaped mounting bracket in the spare kit and attach it to the
new board.

2. Seat the video board in connector J12 on the motherboard (the topmost connector), and then
secure it to the chassis with the board mounting bracket screw that you removed earlier.

The video board edge connector is keyed to fit in slot J12 only when properly oriented.
3. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 58

User Interface Board assembly

The User Interface Board (UIB) provides the interface between the E-41 and the user. The
front of the UIB contains circuitry for the following:
• Activity lights (amber, green, and red LEDs)
• Display window (LCD)
• Four line selection buttons
• Up and Down buttons
• Menu button
• Jewel lights

The UIB cable is routed from a connector on the back of the User Interface Board to
connector J38 on the motherboard (see Figure 20 on page 62).

Activity lights
(LEDs)

Up button pad

Menu button pad Line selection

button pads
Down button pad

Display window

Jewel lights
Front

UIB cable connector J38

Back

F IGURE 17: Diagram of the User Interface Board (front and back)
 SERVICE PROCEDURES 59

TO REMOVE THE USER INTERFACE BOARD

1. Shut down and open the E-41 (see page 49).

To access the User Interface Board, you must remove the left, right, front, and top panels.

N OTE : Be sure to detach the UIB cable from its connector on the motherboard, and then
carefully route the cable out of the hole in the top of the chassis as you remove the top panel.
2. Turn the top panel over to expose its underside and place it on a padded surface.

3. Detach the UIB cable from the connector on the back of the UIB.

Detach the UIB cable by grasping the cable connector. Avoid pulling on the cable.
4. Remove the four screws that secure the UIB to the underside of the top panel.

5. Remove the UIB from the top panel. Be sure to remove the plastic lens that covers the display
window of the UIB.

Screw (1 of 4)

UIB cable connector

F IGURE 18: Removing/replacing the User Interface Board

6. If you are removing the UIB to replace it with a new board, remove the UIB buttons from the
old UIB (see Figure 19 on page 60).

When removing the buttons, take care not to damage the pointed tabs that hold the buttons
onto the UIB.
7. Place the UIB in an antistatic bag.
 SERVICE PROCEDURES 60

TO REPLACE THE USER INTERFACE BOARD

1. If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the
new UIB.

The UIB buttons attach directly to the front of the UIB and extend through channels in the
top panel. When correctly positioned, the buttons make contact with the button pads on the
front of the UIB and provide users with manual status and control capability from the
Control Panel.
Use needlenose pliers to pull the button tabs carefully through the anchoring holes in the UIB
until the buttons are secured in place.

F IGURE 19: Removing/replacing the UIB buttons

2. Attach the UIB cable to the connector on the back of the UIB (see Figure 18 on page 59).

3. Turn the top panel over to expose its underside and place it on a padded surface.

4. Position the plastic lens around the display window of the UIB.

5. Secure the UIB to the underside of the top panel.

Grasp the UIB in one hand while using the other hand to hold the plastic lens steady against
the UIB display window. Place the UIB in the mounting area of the top panel and carefully fit
the buttons through the cutouts in the top panel as you hold the plastic lens in place.
Replace the four screws that secure the UIB to the underside of the top panel. Be sure to use
the same screws that you removed earlier.
6. If you are replacing the UIB cable with a new cable, do the following:

If present, cut the clamp securing the old cable to the underside of the top panel and remove
the old cable. Attach a new UIB cable to the connector on the UIB. If a new tie-wrap is
included in the new UIB cable spare kit, use it to secure the new UIB cable to the underside
of the top panel.
7. Replace the top panel (see page 54).

Route the UIB cable through the chassis and connect it to motherboard connector J38
(see Figure 12 on page 48).
8. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 61

Motherboard
If you are removing the motherboard in order to replace it with a new motherboard, review
the troubleshooting and motherboard cautions on page 65.

The Intel Core 2 Duo E8400 3.0GHz CPU mounted on the motherboard controls the image
data transferred to and from the video board. The motherboard also controls HDD functions
and the communication between the E-41 and external devices. The motherboard has four
DIMM sockets. Two sockets contain a 1GB DIMM, for a total of 2GB of memory (see
Figure 23 on page 77). The motherboard also includes the following PCI expansion slots
(from top to bottom):
• One PCI-E x16 slots with x8 signal occupied by the video board
• One PCI-E x8 slots with x4 signal (not used)
• One PCI-E x16 slots with x4 signal (not used)
• Two PCI-X 133/100/66MHz (not used)

Removing the motherboard

The motherboard attaches to the side of the chassis below the power supply. Before you
remove the motherboard, you must remove the following:
• The left panel
• All boards installed on the motherboard
All cables connected to the motherboard
(Including the motherboard power cable, CPU power cable, front panel fan cable, HDD
data cable, DVD drive power and data combination cable, power button cable, reset
button cable, speaker cable, front panel USB port cables, and UIB cable.)

This section also includes information about the following:

• Replacing DIMMs
• Replacing the CPU
• Replacing the battery
• Clearing the CMOS
• Jumper configurations

Follow standard ESD and other safety precautions when handling components (see page 14).
During service to the motherboard, avoid using excessive force and always place the
motherboard on a grounded, non-metallic, static-free surface. Never allow any metal to touch
the solder contacts on the underside of the motherboard, especially beneath the battery
socket. Improper handling can short-circuit and permanently damage the motherboard.
 SERVICE PROCEDURES 62

Key
1. PS/2 ports (not used)
2. USB ports (x2) MH MH
1
3. Not used MH 7 9
18
4. Monitor
2 8 19
5. Network interface/USB ports (x2)
6. USB ports (x2)
7. CPU power (PW1) 201
8. CPU fan power (FAN 1) 3 21
9. Motherboard power (PW2) 22
10. CPU, heatsink, CPU fan 23
11. Battery (BT1)
12. Video board (J12) 4
13. Empty PCI-E (J11)
14. Empty PCI-E (J10) 10
15. Empty PCI-X (J17)
5 25 27 29
16. Empty PCI-X (J16)
17. BIOS chip (U29) HDD
18. DIMM 4 6
DVD drive
19. DIMM 3 24 26 28
20. DIMM 2
MH MH MH
21. DIMM 1
22. Not used (FAN 3) 30
12
23. Not used (FAN 2)
24. SATA 1, DVD drive data connection
25. SATA 2, HDD data connection 13
11
26. SATA 3 (Not used)
27. SATA 4 (Not used) 31
14
28. SATA 5 (Not used)
29. SATA 6 (Not used)
15
30. Front panel fan (FAN 4)
31. Speaker (J40); PWR & RST (JP4);
CMOS (JP1) 16
32. Unused USB port 32
MH 17 MH 33
33. UIB cable (J38)
34. Front panel USB port cable (J35) MH
38 36 35 34
35. Front panel USB port cable (J22) 37
36. Unused (J20)
37. Unused (IDE)
38. Unused (J15)
MH—Mounting holes

F IGURE 20: Diagram of the E-41 motherboard

 SERVICE PROCEDURES 63

TO REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD

1. Shut down and open the E-41 (see pages 49 and 51).

To access the motherboard, you must remove the left side panel.
2. Remove all boards installed in slots on the motherboard.

Note the location of the slot where each board resides so that you can reinstall the board in the
same slot later.
3. Remove the following cables from the old motherboard:

N OTE : First remove any plastic cable clamp(s) securing internal cables and reusable tie-wraps,
if present.
• Front panel fan cable (FAN 4)
• Reset button cable (JP4)
• Power button cable (JP4)
• Speaker cable (J40)
• UIB cable (J38)
• Front panel USB port cables (J22 and J35)
• DVD drive cables:
– SATA data cable from motherboard connector SATA 1
– Power and data combination cable from the back of the DVD drive
• HDD cables:
– SATA data cable from motherboard connector SATA 2
– Power supply cable from the back of the HDD
• Motherboard power cable (20-pin, PW2)
• CPU power cable (8-pin, PW1)
For motherboard connector locations, see Figure 20 on page 62.
 SERVICE PROCEDURES 64

TO REMOVE THE MOTHERBOARD

N OTE : This procedure assumes that you have already performed the procedure “To remove
boards and cables from the motherboard” on page 63.
1. Remove the HDD bracket, with HDD attached (see page 93).

Remove the screw that attaches the bracket to the shelf. Removing the HDD and HDD
bracket provides the clearance necessary for removing the motherboard. You must also detach
the HDD power cable to remove the HDD.
2. Remove the 9 mounting screws securing the motherboard to the chassis (for screw locations,
see Figure 20 on page 62).

3. Remove the motherboard from the chassis.

Lift the edge of the motherboard (see Figure 21). Make sure that the back panel connectors on
the motherboard clear the chassis while you lift it out of the chassis. Do not touch the
contacts and avoid using excessive force.

During service, avoid using excessive force and always place the motherboard on a grounded,
non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the
underside of the motherboard, especially beneath the battery socket. Improper handling can
short-circuit and permanently damage the motherboard.

Lift the edge of the

motherboard and remove
it from the chassis.

F IGURE 21: Removing the motherboard

 SERVICE PROCEDURES 65

Replacing the motherboard

Follow the procedures in this section to replace the motherboard. Failure to follow the
instructions in this section may corrupt the system (not easily repaired in the field) or result in
an incomplete installation (see “Error messages” on page 76).

Troubleshooting cautions
• Before deciding to install a new motherboard, consult “Troubleshooting” on page 120.
• Inspect all cables and internal components as described on pages 122 and 123. If these
inspections do not solve the problem, locate symptoms in the troubleshooting table
beginning on page 130 and perform the suggested actions in the order listed.
• If troubleshooting strategies (checking cables and connections, reinstalling system
software, and so forth) do not solve the problem, and you suspect that either the HDD or
the motherboard is faulty, always troubleshoot in the following order:
(Troubleshooting in the wrong order will cause the system to malfunction. In general, it is
highly unlikely that both the HDD and the motherboard are defective; therefore, avoid
replacing both to solve one problem.)
– First, replace the HDD and install system software.
Always replace a faulty HDD with a new HDD. Transferring a HDD from one E-41
to another is incorrect and strongly discouraged.
– If the problem persists, reinstall the original HDD in the system, and then replace the
motherboard.
 SERVICE PROCEDURES 66

Motherboard cautions
If you have exhausted all other troubleshooting remedies and determined that you need to
install a new motherboard, be sure to observe the following cautions:
• Transfer the DIMMs, CPU, and CPU cooling assembly from the old motherboard onto
the new motherboard.
• Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
BIOS chips are not interchangeable.
• Do not reinstall system software at this time.
Reinstalling system software is not necessary when installing a new motherboard and can
result in an error if done before transferring options to the new motherboard (described on
page 73.)
• Before you use the one-time use dongle and Fiery Options Utility to transfer options
(for example, Fiery Graphic Arts, Premium Edition, if applicable) to the new
motherboard, enter Service Mode (see page 71) and make sure that the new
motherboard solves the problem that you are troubleshooting.
The E-41 can remain in Service Mode indefinitely. Use Service Mode to carefully verify
the new motherboard before transferring options to the new motherboard.
Transferring options to the new motherboard permanently customizes the new
motherboard. Once customized, the motherboard cannot be returned to inventory or
installed in another E-41. If the new motherboard does not solve the problem in Service
Mode, do not transfer options. Return the new motherboard and unexpended
one-time use dongle to inventory.
• If you can verify in Service Mode that the new motherboard solves the problem
that you are troubleshooting, transfer options to the new motherboard using the
Fiery Options Utility and one-time use dongle included with the new
motherboard (see page 73).
• Do not remove the one-time use dongle while transferring options to the new
motherboard.
Removing the one-time use dongle prematurely will corrupt the dongle and possibly
damage the motherboard. If either become corrupted, you must contact your authorized
service/support center and order a new replacement motherboard kit.
 SERVICE PROCEDURES 67

TO REPLACE THE MOTHERBOARD

1. If you are installing a new motherboard, do the following:

• Unpack the new motherboard.

• Open the load plate covering the CPU socket (see page 81) and remove the protective
plastic cover on the CPU socket on the new motherboard. Later, you will transfer the
protective plastic cover to the CPU socket of the old motherboard to protect the circuitry.
• Remove the DIMMs from the old motherboard and install them on the new motherboard
(see page 77).
• Remove the CPU and cooling assembly from the old motherboard and install them on the
new motherboard (see page 79). Make sure that the cable cover (if present) remains on the
cooling assembly fan cable when transferring the cooling assembly to the new
motherboard.
When transferring the CPU to the new motherboard, make sure to use the fresh thermal
compound that came with the new motherboard. For more information about the thermal
compound, see page 82.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing
so can damage the E-41. BIOS chips are not interchangeable.
2. Install the motherboard in the chassis.

Angle the motherboard so that the back panel connectors on the motherboard fit into the
cutouts in the back of the chassis (see Figure 21 on page 64).
Make sure that the flexible grounding tabs on the cutouts for the network ports make contact
with the outside of the ports. Do not allow the tabs to fold over or become bent inside the
ports. The ports will not function if the tabs are placed improperly. Take care when lowering
the new motherboard into the chassis. Do not strike the motherboard against the metal
standoffs attached to the chassis, as doing so can damage the components on the underside of
the motherboard.
3. Align the mounting holes on the motherboard with the standoffs located in the base of the
chassis.

4. Secure the motherboard to the chassis using the 9 mounting screws that you removed earlier.

Partially tighten each screw before completely tightening any one screw. Do not overtighten
the screws; doing so could damage traces on the motherboard.

You are now ready to complete motherboard installation.

 SERVICE PROCEDURES 68

TO REPLACE BOARDS, CABLES, AND COMPONENTS

1. Replace the HDD bracket, with HDD attached (see page 95).

You removed the HDD bracket to provide clearance for removing the motherboard.
2. Replace the following cables:
• CPU power cable (8-pin, PW1)
• Motherboard power cable (20-pin, PW2)
• UIB cable (J38; see detail below)
HDD 1
• HDD cables: (SATA 2)

– Power supply SATA cable to the back

DVD drive
of the HDD (SATA 1)

– SATA data cable to the HDD and motherboard HDD 2

connector SATA 2 (SATA 3;
dual-HDD FAN 4
• DVD drive cables: systems only)

– Power and data combination cable to the back of

the DVD drive J40

– SATA data cable to motherboard connector Speaker

SATA 1

N OTE : Connect the thin, black SATA power cable

connectors to the HDD and DVD drive. Do not connect
the white, 4-pin power cable connectors. Connecting
both types of power cables will damage the HDD and Power
8 7

Reset
DVD drive.
• Front panel USB port cables (J22 and J35; see detail)
• Speaker cable (J40; see detail) JP4

Make sure that the small triangle on the cable

(Orientation of
connector is aligned with pin 1 on J40. these ports may vary)

UIB cable J38

• Power button cable (JP4 pins 6 and 8)
Make sure that the small triangle on the cable J22 J35
connector is aligned with pin 8 on JP4. Front panel USB port cables

• Reset button cable (JP4 pins 5 and 7; see detail)

Make sure that the small triangle on the cable
connector is aligned with pin 7 on JP4.
• Front panel fan cable (FAN 4)
 SERVICE PROCEDURES 69

3. Secure cables as necessary with any plastic cable clamp that you may have removed earlier.

4. Replace the video board in motherboard connector J12 (see Figure 20 on page 62).

Make sure to install the board mounting bracket screw to secure the board to the chassis. Press
down firmly on the top of the board as you insert the screw.

N OTE : Make sure that unused back panel slots are covered with slot covers. Uncovered slots
reduce air flow and may cause the E-41 to overheat.
5. If you reinstalled the old motherboard, reassemble the E-41 and verify its functionality (see
page 104).

6. If you replaced the motherboard with a new motherboard, clear the CMOS as follows:

N OTE : You must clear the CMOS after installing a new motherboard to ensure compatibility
between the new component and the previous settings stored in the BIOS. Make sure that the
power cable is removed from the power outlet before clearing the CMOS.
• Remove the battery (see page 84).
• Wait 2 minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery.
7. If you replaced the motherboard with a new motherboard and cleared the CMOS, do the
following:

• Reassemble the E-41 (see page 104).

• Reset the time and date in Setup (see the Configuration and Setup).
• Proceed to “Verifying new motherboard installation and transferring options” on page 70.
 SERVICE PROCEDURES 70

Verifying new motherboard installation and transferring options

After you install a new motherboard and reassemble the system, do the following:
• Verify all functionality by using the one-time use dongle to enter Service Mode. (Service
Mode is not indicated on the monitor or LCD, but is entered once you power on with a
new motherboard installed and the one-time use dongle installed on a USB port.)
Service Mode is a temporary state that allows you to make sure that the motherboard
solves the problem that you are troubleshooting. Service Mode is exited automatically
when you expend the one-time use dongle to transfer options to the new motherboard (see
“Transferring options to the new motherboard” on page 73).

N OTE : Features of Impose and Compose are not available while in Service Mode.

• If the new motherboard solves the problem that you are troubleshooting, use the
one-time use dongle and the Fiery Options Utility to transfer options to the new
motherboard.
If you determine while in Service Mode that the problem you are troubleshooting was not
fixed by installing a new motherboard, do not expend the one-time use dongle to transfer
options to the new motherboard (described below), do not install system software, and do
not replace the HDD. Reinstall the old motherboard and return the new motherboard and
the unused one-time use dongle to inventory. You may then perform additional service
and troubleshooting procedures.
Transferring options (for example, Fiery Graphic Arts, Premium Edition, if applicable)
expends the one-time use dongle. For details, see “Transferring options to the new
motherboard” on page 73.

Do not transfer options to the new motherboard prematurely. Do so only after you verify the
new motherboard in Service Mode. Remember that once options are transferred to the new
motherboard using the one-time use dongle, the motherboard is customized and cannot be
used in another system.
 SERVICE PROCEDURES 71

Entering Service Mode

Use the following procedure to verify that the system functions properly after installing a new
motherboard.

TO ENTER SERVICE MODE AND VERIFY THE SYSTEM

N OTE : This procedure assumes that the E-41 is powered off, no CD is in the DVD drive, you
have installed a new motherboard, and that you have reassembled the E-41 and attached
external cables.

N OTE : Do not insert the Fiery Options Utility into the DVD/CD-ROM drive yet. You will
install the Fiery Options Utility when you are ready to transfer options to the new
motherboard (page 73) after you verify the system in Service Mode.
1. Make sure the E-41 is connected to the copier/printer (see page 28).

2. Locate the one-time use dongle provided with the new motherboard and connect it to a USB
port on the front or back panel.

3. Remove and set aside all other dongles and USB storage devices (such as a flash or thumb
drive) that may be connected to any other USB port.

Reconnect other dongles and USB devices only after you verify that the E-41 starts up
successfully in Service Mode.

One-time use
dongle

Connect to an
available USB port

F IGURE 22: Connecting the dongle

 SERVICE PROCEDURES 72

4. Power on the E-41 and allow it to boot without interruption.

If a monitor is connected to the E-41:

• At the Log On to Windows dialog box, type Administrator in the user name field, type
Fiery.1 in the password field, and then press Enter on the keyboard. Type Fiery.1 exactly as
shown. The password is case-sensitive; for example, fiery.1 will not work.
At this point the E-41 is in Service Mode, so you can verify that the new motherboard solves
the problem that you are trying to troubleshoot. Service Mode is not indicated on the
monitor or on the E-41 Control Panel.
5. Print the E-41 Test Page (see page 37).

6. Ask the network administrator to connect the E-41 to the network and download a print job
over the network (see Configuration and Setup on the User Documentation CD).

If the problem that you are troubleshooting persists, or if you are unable to perform steps 4
through step 6 above while in Service Mode, you may conclude that the old motherboard was
not the source of the problem and does not need to be replaced. If so, do not transfer options
to the new motherboard (described on page 73), do not install system software, and do not
replace the HDD. Reinstall the old motherboard and return the new motherboard with the
unexpended one-time use dongle to inventory. For more information about troubleshooting
system problems, see “Troubleshooting” on page 120.

If installing a new motherboard solved the problem that you are troubleshooting and you
are able to print a Test Page and send a print job over the network, you are ready to transfer
options to the new motherboard. Service Mode ends automatically when you transfer options
to the new motherboard (see page 73).
 SERVICE PROCEDURES 73

Transferring options to the new motherboard

After you verify that the new motherboard solves the problem that you are troubleshooting,
you must use the Fiery Options Utility and the one-time use dongle to transfer options to the
new motherboard.

TO TRANSFER OPTIONS TO THE NEW MOTHERBOARD

N OTE : This procedure assumes that the E-41 is fully assembled, verified in Service Mode (see
page 71), and powered off.
1. Make sure that the one-time use dongle is firmly attached to a USB port on the E-41 and that
no other dongles or USB storage devices (for example, a flash or thumb drive) are attached to
the E-41.

The options transfer process may fail if other dongles and/or USB storage devices are
connected to the E-41 during the process.
2. Power on the E-41.

3. Immediately insert the Fiery Options Utility into the DVD drive.

N OTE : The Fiery Options Utility must be in the DVD drive in time for the E-41 to boot from
it. If the E-41 does not boot from the Fiery Options Utility, allow the E-41 to start up, eject
the CD, turn off the E-41, and then repeat steps 2 and 3.

N OTE : If an error message displays, see page 76.

4. To continue, choose the Control Panel or monitor (if present) as the interface to use
throughout the option transfer process.

The first screen that displays when you start the Fiery Options Utility allows you to choose
the interface that you will use throughout the procedure. Choose an interface by selecting OK
on the Control Panel or monitor. The interface not chosen is then disabled during the option
transfer process.

Control Panel Monitor

Press OK to OK Fiery Options Utility

continue
To continue running the Fiery
Options Utility using the monitor,
Options Utility keyboard and mouse, press Enter
or click OK. To continue running
the Fiery Options Utility using the
Fiery Control Panel instead, press
OK on the Fiery Control Panel.

OK
 SERVICE PROCEDURES 74

5. Follow the prompts on the interface that you chose.

N OTE : If an error message appears during the update process, see page 76.

Control Panel Action Monitor Action

Select Enable option(s). Click each item to confirm,

Server Info Fiery Options Utility
Dongle Info and then select Transfer to
New Motherboard # of Uses: 1
Enable option(s) Transfers options to the new motherboard.
transfer options.
Exit & Reboot
Main Menu IMPORTANT The Transfer button is
Before proceeding, make sure that you have: unavailable until you click
# of Uses: 1 OK To verify the type of Installed the new motherboard both items.
Option: dongle connected to the Verified operation in Service Mode
-New MB E-41, select Dongle Info.
View Server Information Transfer Exit
Dongle Info

Before YES Select YES to confirm items Fiery Options Utility

Wait 1 minute or longer for
proceeding, and transfer options. the next prompt.
make sure you NO
- or -
have Enabling options. Please wait.
Enable option(s) Select NO to return
1) Installed YES to the Main Menu. Do not shutdown/reset server
or remove dongle during this
new MB operation.
2) Verified in NO
Service Mode
Enable option(s)

Enabling options. Wait 1 minute or longer for Select Back.

Fiery Options Utility
Please wait.. the next prompt.
Do not shut down or Successfully enabled:
reset server or Options transferred successfully
remove dongle. to new motherboard.

Options OK Select OK to continue to the

transferred Main menu.
successfully. Back

Enable Option(s)

Server Info Select Server Info. Select

Fiery Options Utility
Dongle Info View Server Information.
New Motherboard No uses remaining
Enable option(s) Transfers options to the new motherboard.
Exit & Reboot
Main Menu IMPORTANT
Before proceeding, make sure that you have:

Installed the new motherboard

Verified operation in Service Mode

View Server Information Exit

 SERVICE PROCEDURES 75

Control Panel Action Monitor Action

BIOS Version: OK Scroll down and verify that Fiery Options Utility
Verify that transferred
x.xx xxxx transferred options appear options appear under
Server Information
under Enabled option, then Enabled options, then
BIOS Version: xxxxxxx
select OK. MAC Address:
select Back.
Server Info xxxxxxxxxxx
xxxxxxxxxxx

MAC Address OK Enabled options:

xxxxxxxxxxxxxx
xxxxxxxxx xxxxxxxxxxxxxx
xxxxxxxxx
Back

Server Info
Enabled option: OK
-[Option name]
-[Option name]
-[Option name]
Server Info
Select Exit & Reboot. Select Exit.
Server Info Fiery Options Utility
Dongle Info New Motherboard No uses remaining
Enable option(s) Transfers options to the new motherboard.
Exit & Reboot
Main Menu IMPORTANT
Before proceeding, make sure that you have:

Installed the new motherboard

Verified operation in Service Mode

View Server Information Exit

Select OK and OK Select OK. Select OK.

Fiery Options Utility
wait for CD to
eject.

Click OK and wait for CD to eject.

OK

After you select OK, the message “Please standby...System restarting...” displays. Allow the
system to restart without interruption. The Fiery Options Utility ejects automatically.
6. Remove the Fiery Options Utility and the one-time use dongle.

The new motherboard is now customized and cannot be used in another system.
 SERVICE PROCEDURES 76

7. If a monitor is connected to the E-41:

• When the Log On to Windows dialog box appears on the monitor, type Administrator in
the user name field, type Fiery.1 in the password field, and then press Enter on
the keyboard.

N OTE : Type Fiery.1 exactly as shown. The password is case-sensitive; for example,
fiery.1 will not work.

• Wait for Idle to display on FieryBar on the monitor.

If the E-41 is not connected to the copier/printer, or if the copier/printer is not powered
on, a message displays indicating the status. Expect this message. The E-41 detects the
copier/printer after you connect the E-41 to the copier/printer.
8. Reattach any dongle(s) (for example, for Compose or Impose) or USB storage device you may
have removed previously.

Error messages
One of the following error messages may display on the E-41 Control Panel or monitor when
you attempt to transfer options to the new motherboard.

Could not mount the dos/boot partition—You have attempted to transfer options using the
Feature Update CD. The Feature Update CD is not supported by the E-41. Obtain the
Fiery Options Utility and try the procedure again.
Invalid dongle found! Please remove dongle and connect the correct dongle—The
attached dongle is not supported by the Fiery Options Utility. The dongle may have been
attached by mistake. Obtain a valid dongle and try again.
More than one dongle found. Remove all dongles except the correct dongle—The
Fiery Options Utility will not work when more than one dongle is attached to the system.
No uses remaining—The dongle has already been used and cannot be reused. Obtain an
unused dongle and start again.
Check power and Video cable connections—There is a problem with the connection
between the E-41 and the copier/printer. Make sure that the interface cables are properly
connected and the copier/printer is on and ready to print.

If an error condition cannot be corrected, restore the previous hardware configuration, if

possible, and contact your authorized service/support center.
 SERVICE PROCEDURES 77

Replacing parts on the motherboard

This section describes how to remove and replace the DIMMs, CPU, and battery on the
motherboard. Before you perform any of these procedures, shut down and open the E-41 (see
page 49).

DIMMs
The motherboard has four DIMM sockets. The E-41 standard memory configuration
populates two sockets, each containing a 1GB DIMM, for a total of 2GB of memory.

N OTE : When installing DIMMs, note the following:

• Different capacity DIMMs look alike. Make sure that you know the capacity of each
DIMM before you install it in a socket.
• Install only approved DIMMs available from your service representative.
• DIMMs must be installed in matched pairs. A matched pair is comprised of two alternate
sockets (see below). DIMMs within a pair must be identical (same capacity and same
number of chips on each side). For example, in a two-DIMM configuration, populate
DIMM 4 and DIMM 2 with DIMMs of identical capacity, with the same number of
chips on each side.
• DIMM 4—1GB DIMM
Matched pair • DIMM 3—Empty
• DIMM 2—1GB DIMM
Matched pair • DIMM 1—Empty

DIMM 4: 1GB
DIMM 3: Empty

DIMM 2: 1GB
DIMM 1: Empty

F IGURE 23: Motherboard DIMM sockets

 SERVICE PROCEDURES 78

TO REPLACE A DIMM
1. Shut down, and then open the E-41 (see pages 49 and 51).

To access the DIMMs, you must remove the left panel.

2. To release a DIMM, push outward on the levers on each side of the DIMM.

Lever

DIMM

Lever

DIMM notch
Socket notch

F IGURE 24: Releasing a DIMM

3. Pull the DIMM straight out of the socket.

4. To replace a DIMM, insert the DIMM straight into the socket and close the levers at each side
to lock it into place.

N OTE : The socket is keyed so that the DIMM fits only one way. (See the notches in the
preceding figure.)
Make sure that the entire length of the DIMM (ends and center) is fully seated in the socket
and that the levers close securely around the ends of the DIMM.
5. If you installed a new DIMM, clear the CMOS as follows:

N OTE : You must clear the CMOS after installing a new DIMM to ensure compatibility
between the new component and the previous settings stored in the BIOS. Make sure that the
power cable is removed from the power outlet before clearing the CMOS.
• Remove the battery (see page 84).
• Wait 2 minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery.
6. If you installed a new DIMM and cleared the CMOS, make sure to reset the time and date in
Setup (see Configuration and Setup).

7. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 79

CPU
The CPU is installed in a socket on the motherboard. Before you remove the CPU from its
socket, remove the motherboard from the chassis (see page 61), disconnect the CPU fan cable
from the motherboard, and then remove the cooling assembly from the E-41 (see page 80).
The CPU cooling assembly consists of a fan and a heatsink.

N OTE : Do not remove the CPU fan from the heatsink.

CPU fan

Fastener
(1 of 4)

Fan cable
Peg
(1 of 4)

Heatsink

CPU

Yellow triangle

Load plate open

CPU socket

Yellow triangle

Socket lever in the open position

F IGURE 25: CPU cooling assembly

If you remove the CPU from the motherboard in order to install it on a new motherboard,
unpack the new motherboard and remove the protective plastic cover on the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the
circuitry. Follow standard ESD precautions while handling the motherboard and all
components.
 SERVICE PROCEDURES 80

TO REMOVE THE COOLING ASSEMBLY

1. Shut down, and then open the E-41 (see pages 49 and 51).

To access the CPU, you must remove the left panel.

2. Remove the motherboard (see page 61).

Place the motherboard on a padded, static-free work surface outside of the chassis when
removing and replacing the cooling assembly. After you replace the cooling assembly, inspect
the back of the motherboard to verify that the cooling assembly is fully mounted on the
motherboard (see Figure 27 on page 83).
3. Remove the CPU fan cable from motherboard connector FAN 1.

4. Remove the CPU cooling assembly.

• Insert a flathead screwdriver into the groove on the top of a fastener cap and rotate the
fastener counterclockwise (that is, in the direction of the arrow) to the position shown
below.
• Pull straight up on the fastener cap until the peg is out of the motherboard.
You may need to use moderate force to pull the pegs out of the motherboard. Be careful
not to damage the components on the motherboard or the CPU cooling assembly when
pulling up on the fasteners.

Rotate each fastener

to this position.

Groove

Peg

5. Lift the cooling assembly off the CPU socket and set it aside.

Be aware that the cooling assembly and the CPU may be very hot. You may need to let the
components cool before attempting to remove them.
 SERVICE PROCEDURES 81

TO REMOVE AND REPLACE THE CPU

1. Unlock the CPU socket lever and raise it into the open position (flex the lever away from the
retention post, and then raise it).

2. Open the load plate (see Figure 26 on page 81).

3. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

N OTE : If you remove the CPU from the motherboard to install it on a new motherboard,
unpack the new motherboard and remove the protective plastic cover from the CPU socket.
Transfer the protective cover to the CPU socket of the old motherboard to protect the
circuitry.
4. Wipe the contact surface of the CPU (the smooth, gray side of the chip) with a clean, lint-
free cloth to ensure proper contact with the new heatsink.

If you remove the CPU from the motherboard to install it on a new motherboard, make sure
that you completely remove any thermal compound residue on the surface of the CPU and at
the base of the heatsink. It may help to scrape all the residue off of the surface using the flat
edge of something non-conductive.
5. Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.
6. Place the CPU in the socket.

The CPU and the socket are keyed to ensure correct installation. The notches on the edges of
the CPU correspond with the two small posts inside the socket. Align the yellow triangle on
the CPU with the yellow triangle on the socket. Do not force the CPU.
7. Close the load plate.

8. Lower the socket lever and place it in the locked position under the retention post.

CPU

Load plate open Yellow triangle

Yellow triangle Socket lever in

Socket lever in the open position
the locked position

F IGURE 26: Removing/replacing the CPU

 SERVICE PROCEDURES 82

TO REPLACE THE CPU COOLING ASSEMBLY

N OTE : Before you install the cooling assembly, completely remove any thermal compound
residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal
compound square to the base of the heatsink. When installing the thermal compound square,
make sure to remove the plastic backing on both sides of the square. Avoid creating any
bubbles or wrinkles on the square. Bubbles and wrinkles reduce the heat-transfer efficiency of
the cooling assembly.
1. Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, static-free work surface.
• Apply a fresh thermal compound square, as described in the note above.
• Rotate fasteners to the position shown below by turning them clockwise (that is, in the
opposite direction of the arrow on top of the fastener).
• Ensure that the pin inside each peg is fully retracted upward.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches the CPU
fan power connector FAN 1 on the motherboard.
• Align the pegs over their mounting holes in the motherboard.

Before placing the cooling

assembly on the socket,
rotate each fastener to
this position.

Ensure that each pin is

Peg fully retracted upward
inside its peg.

2. Place the heatsink over the CPU socket.

3. At alternate corners, press down on each fastener to engage the mount on the motherboard.
Engage all four pegs.

N OTE : Do not rotate the fasteners after installation.

Engaging the pegs at alternate corners applies clamping force equally over the CPU and
socket. Avoid using excessive force and take care not to flex the motherboard when you engage
the pegs.
 SERVICE PROCEDURES 83

4. Turn the motherboard over and verify that the black pins protrude through the mounting
holes on the underside of the motherboard.

Straight-on view

Cross-sectional view

F IGURE 27: Inspecting the cooling assembly pins on the underside of the motherboard

5. Connect the CPU fan cable to the motherboard connector FAN 1.

If you are installing a new CPU, secure slack in the fan cable using a tie-wrap. The tie-wrap
prevents the fan cable from interfering with the CPU fan. Also, make sure the connector on
the cable is securely connected to the motherboard.
6. If you replaced the CPU with a new CPU, clear the CMOS as follows:

You must clear the CMOS after installing a new CPU to ensure compatibility between the
new component and the previous settings stored in the BIOS. Make sure that the power cable
is removed from the power outlet before clearing the CMOS.
• Remove the battery (see page 84).
• Wait 2 minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery.
7. If you installed a new CPU and cleared the CMOS, make sure to reset the time and date in
Setup (see Configuration and Setup).

8. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 84

Battery
The battery on the motherboard is located at BT1. To replace it, use a 3V manganese dioxide
lithium coin cell battery (Sony CR2032 or equivalent).
There is danger of explosion if the battery is replaced with an incorrect type. Replace it only
with the same type recommended by the manufacturer. Dispose of used batteries according to
local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom
Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den
jeweiligen gesetzlichen Bestimmungen entsorgt werden.
ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le
modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux réglementations locales en vigueur.
ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Batteriet må kun udskiftes med et andet batteri af samme
fabrikat og type. Brugte batterier skal bortskaffes i henhold til gældende regler.
VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.
VARNING: Risk för explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp som har godkänts
av tillverkaren. Hantera använda batterier enligt lokal miljölagstiftning.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la batería sólo por una
batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la normativa local.
ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla solamente con un tipo
raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo le normative locali.
AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por uma do tipo
recomendado pelo fabricante. Descarte as baterias conforme as normas locais.
GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend door
hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften.

TO REPLACE THE BATTERY

1. Shut down, and then open the E-41 (see pages 49 and 51).
2. Locate the battery on the motherboard (see Figure 20 on page 62).
3. Carefully push the clip away from the battery until the socket ejects the battery.

Clip

Battery
Socket

F IGURE 28: Motherboard battery

4. Slide the battery out of its socket.

5. Wait 2 minutes to allow the motherboard electrical components to fully discharge.
6. To insert a new battery, slide it into the socket so that the positive (+) side of the battery
faces up.
7. Press the battery down into the socket until it snaps into place.

Make sure that the battery is securely installed in the socket.

8. Reassemble the system and verify its functionality (see page 104).
9. Configure the time and date in Setup (see Configuration and Setup).

Failure to configure the time and date will cause the E-41 to hang when user software is being
installed on the E-41. (See page 136.)
 SERVICE PROCEDURES 85

Clearing the CMOS

Clear the CMOS after installing a new motherboard, CPU, DIMM, or DVD drive to ensure
compatibility between the new component and previous settings stored in the BIOS.

TO CLEAR THE CMOS

1. Shut down, and then open the E-41 (see pages page 49 and page 51).

Make sure to remove the AC power cable from the power outlet before opening the E-41 and
clearing the CMOS.
2. Remove the battery (see page 84).

3. Wait 2 minutes to allow the motherboard electrical components to fully discharge.

4. Reinstall the battery (see page 84).

5. Reassemble the E-41 and verify its functionality (see page 104).

6. Reset the time and date in Setup (see Configuration and Setup).

Failure to configure the time and date will cause the E-41 to hang when user software is being
installed on the E-41. (See page 136.)

Jumpers
This section lists the factory default configuration for jumpers on the motherboard.
Jumper configurations should not be changed.

Jumper Description

JP1 JP1 is the Clear CMOS and Password jumper.

Default configuration: jumper cap installed on pins 1 and 2.
N OTE : Because JP1 is not easily accessed on the motherboard and the
jumper cap is very small, it is not necessary—and could introduce an
Pin 1
error—to remove the jumper cap in order to clear the CMOS settings.
Instead, clear the CMOS by denying power to the motherboard, as
described earlier.

JP2 The jumper cap on JP2 should not be removed.

Default configuration: Jumper cap installed on pins 1 and 2.

Pin 1

J2 The jumper cap on J2 should not be removed.

Default configuration: Jumper cap installed on pins 1 and 2.

Pin 1
 SERVICE PROCEDURES 86

Fan
A fan mounted inside the E-41 chassis draws air into the E-41 to cool components. The fan
runs continuously when the system is on. You should hear the fan start as soon as you power
on the E-41. If you do not hear the fan, there may be a faulty power connection (see page 48).

The following procedures describe how to remove and replace the fan.

TO REMOVE THE FAN

1. Shut down, and then open the E-41 (see pages 49 and 51).

To access the fan, you must remove the left panel.

2. Remove the fan cable from motherboard connector FAN 4.

3. Release the fan from the fan bracket by bending the hooks on the bracket.

Fan bracket

Fan

Air flow direction

Hook
(1 of 2)

Fan cable extending downward

F IGURE 29: Removing the fan

4. Remove the fan from the chassis.

TO REPLACE THE FAN

1. Align the fan.

An arrow on the side of the fan indicates the airflow direction. Make sure that the fan is
positioned so that the arrow points inside the E-41 and the fan cable extends downward
toward the motherboard (see Figure 29).
2. Press the fan into the bracket until it clicks into place.

Make sure that the hooks on the bracket close over the edge of the fan.
3. Connect the fan cable to motherboard connector FAN 4.

4. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 87

Power supply
The following table describes the power supply cables that connect to E-41 components. For
more information on the power supply, see “Specifications” on page 144.

Do not open the power supply for service or troubleshooting. Opening the power supply will
void the warranty.

TABLE 1: Power supply cable details

Cable connector Pin(s) Wire color Voltage Connection
N OTE : All voltages listed in this table are direct current voltages (VDC).

20 10
1, 2 Orange +3.3V
19 9
18
17
8
7
3, 5, 7, 13, 15, Black COM
16
15
6
5
16, 17
14 4
13
12
3
2
4, 6, 19, 20 Red +5V
11 1
8 Gray PW-OK 8-pin CPU 24-pin
ATX connector
20-pin ATX power connector
to motherboard 9 Purple +5Vsb
10 Yellow +12V
11 Orange +3.3V
Brown +3.3V sense
12 Blue -12V
14 Green PS-ON
18 White -5V
8 4
1, 2, 3, 4 Black COM
7 3
6
5
2
1
5, 6, 7, 8 Yellow & Black +12V
8-pin CPU power connector
to motherboard

1 Yellow +12V
2 Black COM
3 Red +5V
SATA (5-pin) power 4 Black COM
connector to HDD
5 — not connected
1 Yellow +12V
2 Black COM
4-pin PATA power connector 3 Black COM
to DVD drive power/data combo cable
4 Red +5V
 SERVICE PROCEDURES 88

TO REMOVE THE POWER SUPPLY

1. Shut down, and then open the E-41 (see pages 49 and 51).

To access the power supply, you must remove the left panel.
2. Remove the power cable from the HDD.

3. Remove the power and data combination cable from the DVD drive.

4. Remove the 20-pin motherboard power cable from motherboard connector PW2.

5. Remove the 8-pin CPU power cable from motherboard connector PW1.

6. Remove the reusable tie-wrap securing the power cables to the chassis support beam.

Do not cut the tie-wrap. Squeeze the tab to unlock it, and then open it completely and
remove it. You will reattach the tie-wrap later when you replace the power supply.
7. Remove the ferrites that are installed around the HDD power cables.

Carefully pry open the latches on the sides of the ferrites and remove the ferrites from the
cables. Set the ferrites aside so that you can replace them later.
8. Remove four of the five screws that attach the power supply to the back of the chassis
(see Figure 30 on page 89).

9. While supporting the power supply, remove the fifth screw.

Set the screws aside so that you can replace them later.
10. Lift the power supply out of the chassis.

Carefully gather the power supply cables as you remove the power supply.
 SERVICE PROCEDURES 89

Power supply cables

Power supply

Chassis
support beam

Back panel

Screw
(1 of 5)

F IGURE 30: Removing/replacing the power supply

 SERVICE PROCEDURES 90

TO REPLACE THE POWER SUPPLY

1. Support the power supply inside the chassis and align the mounting holes.

2. Attach the power supply to the chassis with the four screws that you removed earlier
(see Figure 30 on page 89).

If you are installing a new power supply, make sure to use the screws that came with it
to attach the new power supply to the chassis.
3. Connect the 8-pin CPU power cable to motherboard connector PW1 (for connector locations,
see Figure 20 on page 62).

4. Connect the 20-pin motherboard power cable to motherboard connector PW2.

5. Connect the power and data combination cable to the DVD drive.

6. Install the ferrite around the HDD power cable.

Use the ferrite that you removed earlier. Place the ferrite around the cable near the connector
and snap the edges of the ferrite closed.
7. Connect the power cable to the HDD.

Connect the thin, black SATA power cable connector to the HDD. Do not connect the
white, 4-pin power cable connector. Connecting both types of power cables will damage
the HDD.
8. Locate the reusable tie-wrap that you removed earlier and use it to attach the loose section
of the power cable to the chassis support beam (see Figure 30 on page 89).

Gather the cable against the support beam with the tie-wrap, and then thread the tie-wrap to
secure the cable.
9. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 91

Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with system software,
network drivers, and printer fonts. The HDD is also used to store spooled print jobs.
Available space on the HDD is displayed on the Fiery Info screen of the copier/printer
display panel and in Command WorkStation.

If you replace the HDD with a new one, you must install system software as described on
page 105. (Spare HDDs are not shipped with preinstalled system software.)

Do not replace the HDD and the motherboard at the same time. Doing so in the wrong
order, without updating the system (see page 65), will cause the system to malfunction.

It is unlikely that both the HDD and the motherboard are defective. Avoid replacing both to
solve one problem. If troubleshooting strategies (such as checking cables and connections; see
pages 122 and 123) do not solve the problem, and you suspect either the HDD or the
motherboard is at fault, use the following order to troubleshoot: replace the HDD, install
system software, and then check to see if the problem persists. If it does, perform other
procedures, such as replacing the motherboard (see page 65).

Proper handling
Improper handling can damage a HDD. Handle the HDD with extreme care.
• Use proper ESD practices when grounding yourself and the E-41.
• Keep magnets and magnetic-sensitive objects away from the HDD.
• Do not remove the screws on top of the HDD. Loosening these screws voids
the warranty.
• Never drop, jar, bump, or put excessive pressure on the HDD.
• Handle the HDD by its sides and avoid touching the printed circuit board.
• Allow the HDD to reach room temperature before installation.

HDD problems may be caused by the following:

• Loose or faulty connections
• Faulty data or power cable
• Faulty HDD

Make sure that you attach an ESD grounding wrist strap and follow standard ESD
precautions before handling E-41 components.
 SERVICE PROCEDURES 92

HDD bracket

HDD

N OTE : Video board

and internal cables are not shown.

F IGURE 31: E-41 HDD

The HDD is mounted inside a bracket.

If you are replacing the HDD with a new one, you will need:
• The appropriate system software and documentation for the E-41 that you are servicing.
• A compatible version of the user software for the networked computers that will print to
the E-41.
 SERVICE PROCEDURES 93

TO REMOVE THE HDD

1. If you are removing the HDD in order to install a new drive, give the network administrator
the opportunity to print the Job Log and save any custom simulations. If possible, print the
Configuration page and Font List (see page 37).

2. Shut down and open the E-41 (see pages 49 and 51).

To access the HDD, you must remove the left panel.

3. Remove the power supply cable from the HDD.

4. Remove the HDD data cable from the HDD.

5. Remove the screw securing the HDD bracket to the bracket shelf.

6. Slide the HDD bracket off the shelf and lift it out of the chassis (see Figure 32).

Unlock the HDD bracket by moving the latch toward the back panel, and then sliding the
bracket off the bracket shelf.

Avoid striking the DIMMs as you remove the HDD bracket.

N OTE : You will encounter slight resistance as you slide the bracket off the shelf. The resistance
is caused by two tension points on the bottom of the bracket. The resistance helps control the
bracket’s movement during removal and installation.

Latch

HDD bracket

Shelf

Tension points Screw

N OTE : Video board and internal

cables are not shown.

F IGURE 32: Removing/replacing the HDD bracket

 SERVICE PROCEDURES 94

7. Remove the four screws that attach the HDD to the HDD bracket (see below).

Screw (1 of 4)

HDD

HDD bracket

F IGURE 33: Removing/replacing the HDD from/in the HDD bracket

8. Remove the HDD from the HDD bracket and place it in an antistatic bag.

Do not unscrew the screws on the HDD cover. Loosening these HDD screws breaks the seal
and voids the HDD warranty.
Do not touch the drive with magnetic objects (such as magnetic screwdrivers), and avoid
placing items such as credit cards and employee ID cards that are sensitive to magnets near the
HDD.

Replacement HDDs are not shipped with preinstalled system software. After you install the
drive, you must install the appropriate system software.
 SERVICE PROCEDURES 95

TO REPLACE THE HDD

Do not install a new HDD and a new motherboard at the same time. If you suspect that the
E-41 needs a new HDD and a new motherboard, first install the new HDD and install
system software, then install a new motherboard and transfer options (see pages 65 and 73).
1. If you are installing a new HDD, unpack the drive.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place
objects sensitive to magnets near the HDD.
2. Position the HDD inside the HDD bracket and align the front-most mounting holes on the HDD
with the four holes in the bracket (see Figure 32 on page 93).

When correctly installed, the HDD extends about an inch past the rear of the bracket.
3. Replace the four screws that you removed earlier to attach the HDD to the bracket.

4. Slide the bracket all the way onto the shelf and lock it by moving the latch toward the front
panel.

Avoid striking the DIMMs as you replace the HDD bracket.

N OTE : You will encounter slight resistance as you slide the bracket onto the shelf.
The resistance is caused by two tension points on the bottom of the bracket. The resistance
helps control the bracket’s movement during removal and installation.
5. Secure the HDD bracket to the HDD shelf using the screw that you removed earlier.

6. Connect one end of the HDD data cable to the HDD and the other end to SATA 2 on the
motherboard.

7. Connect the other end of the HDD data cable to the appropriate SATA connector on the
motherboard (J19; see Figure 20 on page 62).

8. Connect the power cable to the HDD.

Connect the thin, black SATA power cable connector to the HDD. Do not connect the
white, 4-pin power cable connector. Connecting both types of power cables will damage the
HDD.
9. Reassemble the E-41 (see page 104).

(Continued on next page)

 SERVICE PROCEDURES 96

10. If you replaced the HDD with a new HDD, install system software (see page 105).

Troubleshooting tips:
• Following system software installation, if the E-41 boots up much slower than usual, clear
the CMOS as follows:
– Make sure that the power cable is removed from the power outlet, and then remove the
battery (see page 84).
– Wait 2 minutes to allow the motherboard electrical components to fully discharge.
– Reinstall the battery.
– After reassembling the system, reset the time and date in Setup (see Configuration and
Setup on the User Documentation CD).
• If a startup error displays on the Control Panel when you power on the E-41, check the
connections.
11. Verify functionality (see page 104).
 SERVICE PROCEDURES 97

Switch bank assembly

The switch bank assembly attaches to the Component Sled. The switch bank assembly
includes the following components:
• DVD drive
• Power button and cable
• Reset button and cable
• Speaker and cable
• Front USB ports and cables

N OTE : For more information about servicing the DVD drive, see page 101.

Guide latch
(1 of 2)

Component Sled Switch bank

assembly with
DVD drive

N OTE : Video board and internal

cables are not shown.

F IGURE 34: Component Sled with switch bank assembly

 SERVICE PROCEDURES 98

TO REMOVE THE SWITCH BANK ASSEMBLY

1. Shut down, and then open the E-41 (see pages 49 and 51).

To remove the switch bank assembly, you must remove the left, right, and front panels.
2. Disconnect the following cables:

• Power and data combination cable from the back of the DVD drive
• Power and reset button cables from motherboard connector JP4
• Speaker cable from motherboard connector J40
• Front panel USB port cables from motherboard connectors J22 and J35
3. Remove the ferrite that is installed around the front panel USB port cables near the
motherboard.

Carefully pry open the latch on the side of the ferrite and remove the ferrite from the cables.
Set the ferrite aside so that you can replace it later.
4. Unharness the cables from the cable clamp(s) and tie-wraps inside the chassis.

5. Remove the Component Sled from the chassis (see Figure 34 on page 97).

Press the guide latches on the sides of the Component Sled and carefully pull the sled out of
its slot in the front of the chassis.

Switch bank assembly

Guide latch Component Sled

(1 of 2)

F IGURE 35: Removing/replacing the Component Sled from the chassis

N OTE : Be careful not to damage the EMI gasket around the slot in the chassis. Guide the
cables out of the chassis as you remove the Component Sled to prevent them from catching or
tangling on internal parts.
 SERVICE PROCEDURES 99

6. Remove the switch bank assembly from the Component Sled.

• Remove the three screws that attach the switch bank assembly to the Component Sled.
• Pull the switch bank assembly straight out of the Component Sled.

Component Sled

Screw (1 of 3)

Switch bank assembly

F IGURE 36: Removing/replacing the switch bank assembly

N OTE : Guide the cables as you remove the assembly from the Component Sled. Be careful not
to damage the EMI gasket around the opening in the Component Sled.
7. If you are removing the switch bank assembly to replace it with a new assembly, remove the
DVD drive (see page 102).
 SERVICE PROCEDURES 100

TO REPLACE THE SWITCH BANK ASSEMBLY

1. If it is not already attached, attach the DVD drive to the switch bank assembly
(see page 103).

2. Install the switch bank assembly in the Component Sled (see Figure 36).

N OTE : If you are replacing the switch bank assembly with a new one, discard the cable
extensions that may be provided with the new switch bank assembly.
• Starting with the cables, insert the switch bank assembly through the opening in the front
of the Component Sled. Be sure to fold the EMI gasket under and through the opening
when inserting the assembly.
• Replace the three screws that secure the switch bank assembly to the Component Sled.
3. Install the Component Sled in the chassis (see Figure 35).

• Route the cables of the switch bank assembly in through the chassis so that the cables are
within reach of their connectors on the motherboard.
• Slide the sled into the front of the chassis until the guide latches click into place.

N OTE : Be careful not to damage the EMI gasket around the slot in the chassis when installing
the Component Sled.
4. Connect the following cables (see Figure 20 on page 62 for the location of connectors on the
motherboard):

• Power and data combination cable to the back of the DVD drive
• DVD data cable to motherboard connector SATA 1
• Power button cable to motherboard connector JP4, pins 6 and 8
Make sure that the small triangle on the cable connector is aligned with pin 8 on JP4.
• Reset button cable to motherboard connector JP4, pins 5 and 7
Make sure that the small triangle on the cable connector is aligned with pin 7 on JP4.
• Speaker cable to motherboard connector J40
Make sure that the small triangle on the cable connector is aligned with pin 1 on J40.
• Front panel USB port cables to motherboard connectors J22 and J35
5. Install the ferrite around the two front USB port cables near the motherboard.

Use the ferrite that you removed earlier. Place the ferrite around both cables in between the
two preinstalled tie-wraps, and snap the edges of the ferrite closed.
6. Secure the cables with the cable clamp(s) inside the chassis.

7. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 101

DVD drive
The DVD drive is attached to the switch bank assembly. The DVD drive is used to install
system software onto the HDD and archive data onto writable media.

DVD drive

Eject button

F IGURE 37: E-41 DVD drive

 SERVICE PROCEDURES 102

TO REMOVE THE DVD DRIVE

1. Shut down, and then open the E-41 (see pages 49 and 51).

To remove the DVD drive, you must remove the left, right, and front panels, the Component
Sled, and the switch bank assembly.
2. Remove the power and data combination cable from the back of the DVD drive.

3. Remove the Component Sled from the chassis, and then remove the switch bank assembly
from the Component Sled (see page 98).

Component Sled

Screw (1 of 3)

Switch bank assembly

4. Remove the four screws that secure the DVD drive to the switch bank assembly.

Set aside the screws so that you can replace them later.

N OTE : On some systems, a small metal post in the switch bank assembly is used in place of
one of the screws.
5. Remove the DVD drive from the switch bank assembly.

DVD drive

N OTE : Some switch bank assemblies

have a metal post in this location that
is used in place of the screw.

Screw
(1 of 4)
Switch bank assembly

F IGURE 38: Removing/replacing the DVD drive

 SERVICE PROCEDURES 103

TO REPLACE THE DVD DRIVE

1. Install the DVD drive in the switch bank assembly.

2. Install the switch bank assembly in the Component Sled, and then install the Component Sled
in the chassis (see page 100).

3. Attach the power and data combination cable to the back of the DVD drive.

Make sure that the other end of the data cable is connected to motherboard connector
SATA 1.
4. If you replaced the DVD drive with a new DVD drive, clear the CMOS as follows:

You need to clear the CMOS after installing a new DVD drive to ensure compatibility
between the new component and the previous settings stored in the BIOS. Make sure the
power cable is removed from the power outlet before clearing the CMOS.
• Remove the battery (see page 84).
• Wait 2 minutes to allow the motherboard electrical components to fully discharge.
• Reinstall the battery.
5. If you installed a new DVD drive and cleared the CMOS, make sure to reset the time and date
in Setup (see Configuration and Setup).

6. Reassemble the E-41 and verify its functionality (see page 104).
 SERVICE PROCEDURES 104

Restoring and verifying functionality after service

Before you leave the customer site, make sure that you complete the following steps. If you
cannot complete a step, determine the reason and correct the problem before continuing.
For more information, see Troubleshooting on page 120.

TO REASSEMBLE THE E-41 AND VERIFY FUNCTIONALITY

1. Reseat all boards, cables, connectors, and other parts loosened or removed during service.

When routing cables inside the E-41, make sure that:

• Cables are securely installed after routing cables
• Cable routing does not interfere with the operation of internal components nor interfere
with removing or replacing components
• Cables are not tangled nor looped around internal circuit boards, or components
(such as capacitors and resistors)
• Cables do not lie on or against any internal heating element
• Cables do not interfere with opening or closing E-41 panels
• Cable slack is secured with a tie-wrap
2. Restore the E-41 to the upright position.

3. Replace any panels that you removed earlier, as described on page 51.

4. If you replaced the motherboard, make sure that the new motherboard solves the problem
that you are troubleshooting, and then transfer options to the new motherboard (see
page 73).

5. If the E-41 is to be mounted on the optional furniture with the optional monitor, see the
reassembly instructions on page 146.

6. Connect the power cable to the E-41 (see page 28).

7. If you cleared the CMOS during service, reset the E-41 time and date in Setup.

8. Connect the E-41 to the copier/printer (see page 28).

9. Print the Test Page and Configuration page (see page 38).

• If the E-41 does not start up, refer to the startup problems listed on page 131.
• If pages do not print, verify that the interface cables are properly connected (see printing
problems on page 139).
• If image quality is poor, test the copier/printer. (See the service documentation that
accompanies the copier/printer.)
10. Connect to the network (see page 28).

11. Ask the network administrator to download a test job over the network.

If the job does not print or has poor image quality, see printing problems and the
Troubleshooting sections of the user documentation.
 SYSTEM AND USER SOFTWARE 105

SYSTEM AND USER SOFTWARE

This chapter describes how to install system and user software on the E-41 HDD. It also
details backing up and restoring Setup configuration settings (page 110) and updating system
and user software (page 111).

Overview
The E-41 ships with pre-installed system software on the HDD (hard disk drive). If you must
reinstall system and user software when servicing the E-41, use the latest System Software and
User Software DVDs.

N OTE : You can change the default language preinstalled at the factory using the Configure
tool available through Command WorkStation and WebTools. Launch Configure and then
navigate to Server > General > Choose Server Language and then click Apply.

Before you install system software

When installing software, keep in mind the following:
• Jobs—All jobs in all print queues and all jobs archived locally on the E-41 HDD are
deleted when you install system and user software. To save jobs, ask the network
administrator to archive them to a CD or location on the network, so that the jobs can be
imported back into the E-41 queue after software installation. For more information, see
Command WorkStation Help.

N OTE : Notify the network administrator at the customer site that some archived jobs may no
longer print after you install an updated version of system and user software.
• Job Log—The list of jobs in the Job Log and any jobs in the queues are deleted when you
install system and user software. The network administrator can use Command
WorkStation to save a current list of jobs (not the actual jobs) from the Job Log.
• Fonts—All fonts on the HDD are deleted when you install system and user
software. Resident fonts are reinstalled when you reinstall system and user software.
Any customer-supplied fonts must be reinstalled by the network administrator
using Command WorkStation.
To determine which additional fonts were downloaded to the E-41, print the Font List
before you install the software and again after you complete the software installation. Any
fonts not listed after installation must be reinstalled. For more information, see Command
WorkStation Help.
 SYSTEM AND USER SOFTWARE 106

• Backing-up/Restoring Setup configuration—The existing Setup configuration (typically

configured by the customer; see Configuration and Setup) is deleted when you install
system and user software. The Setup configuration can be backed-up before installing
system software and saved to a file on a client computer, then restored to the E-41 after
system software reinstallation (see page 110). Print a Configuration page (see page 37)
before you install system and user software in order to preserve a record of the Setup
configuration settings.
• User documentation—All user documentation files that are resident on the E-41 are
deleted when you install system and user software. If user documentation is resident on the
E-41, remind the site administrator to reinstall the documentation files after you finish
installing system and user software.
• Custom simulation and output profiles––Custom simulation and custom output profiles
saved on the HDD are deleted when you install system and user software. Ask the
site administrator to save a copy of any custom profiles to a CD or network location before
you install system software. For more information, see Color Printing, Fiery Color Reference,
and Workflow Examples on the User Documentation CD.
• Monitor profiles—Monitor profiles saved to the HDD are deleted when you install system
and user software. Monitor profiles for the E-41 monitor are automatically reinstalled
when you reinstall Command WorkStation on the system.
• System software updates—All updates to system software (Windows OS and Fiery System
Software) which may be available for the E-41 and installed from any source (for example,
System Updates (see page 111), patches provided on CD or downloaded by the customer)
are deleted when you install system and user software.
• Compatibility—When upgrading the software on the E-41, make sure that the latest user
software is installed on all computers that print to the E-41. Using incompatible versions
of the software on the E-41 and the software on client computers may result in system
problems.
 SYSTEM AND USER SOFTWARE 107

Installing system and user software

System and user software are provided on the following media:
• System Software DVD
• User Software DVD

The System and User Software DVDs include the system software, fonts, and user software.
You install system and user software when you:
• Remedy an error condition (see “Error messages and conditions” on page 130).
• Replace the HDD.
• Upgrade to a more recent version of the software.

Software installation takes approximately one hour (not including the time required to
configure or restore Setup).

TO INSTALL SYSTEM AND USER SOFTWARE

Notify the network administrator at the customer site that some archived jobs may no longer
print after you install an updated version of system software.
1. If you have not yet done so, consider backing up configuration settings. The settings are
deleted when you install system and user software (see page 110).

2. Allow the network administrator the opportunity to print the Job Log. Also, print the
following (if possible):

• Configuration page—lists any installed options and records the customer’s current Setup
configuration.
• Font List—lists the fonts currently on the HDD. In addition to the fonts provided in
system software, the customer may have installed other fonts.
3. Remove all USB storage devices and dongles (if any) that may be connected to any E-41 USB
ports.

The system will hang if USB storage devices or dongles are connected to E-41 USB ports
during software installation.
4. Insert the System Software DVD into the DVD/CD-RW drive.

N OTE : If you installed a new HDD, power on the system, insert the System Software DVD,
allow the system to boot, and then proceed to step 6.
5. From the E-41 Control Panel or the copier/printer display panel (or the Start menu, if a
monitor is connected), reboot the E-41.

Allow the system to shut down and reboot. Do not push any buttons during this time.
6. At the message “All data will be deleted?”, select Yes.

7. When prompted, select a language.

Wait as messages display describing the installation process.

 SYSTEM AND USER SOFTWARE 108

N OTE : This installation segment takes approximately 12 minutes.

8. At the message “System Software is copied to the system. Remove media and select OK to
reboot,” remove the System Software DVD, and then select OK.

The E-41 reboots several times and status messages display as the installation process
continues.

N OTE : This installation segment takes approximately 12 minutes.

9. At the message “Please insert User Software to continue installation,” insert the User
Software DVD into the DVD/CD-RW drive.

N OTE : If a monitor is connected (FACI), click OK to continue.

During this process, the following installations are performed:

• The entire contents of the System Software DVD are copied to a shared folder on the E-41
HDD, in e:\efi\user_sw.
After installation, when the E-41 is connected to the customer’s network, users can access
the user software in the shared folder and install it onto client computers.
The message “Copying User Software to Fiery shared folder. Please wait” and other messages
display describing the user software installation process.

N OTE : This installation segment takes approximately 30 minutes.

10. At the message “Setup finished. Remove CD/DVD. Press OK to reboot,” remove the User
Software DVD and select OK.

If the User Software DVD does not eject automatically, wait for the system to boot completely
and the following logo screen to display on the E-41 Control Panel, then access the Functions
menu on the E-41 Control Panel and select Eject CD/DVD to remove the User Software
DVD.

Server name
This logo screen indicates that the E-41 is Idle.

N OTE : This installation segment takes approximately 5 minutes.

 SYSTEM AND USER SOFTWARE 109

11. If user documentation was previously resident on the E-41, remind the site administrator
that user documentation files may be reinstalled to the E-41 shared folder from the User
Documentation CD as follows:

• If the E-41 is equipped with FACI:

– Insert the User Documentation CD in the E-41 DVD drive.
– Browse to the desired language folder on the CD.
– Select and copy the files you want to place in the shared folder on the E-41.
– Browse to the shared file location: e:\efi\user_software\Documentation and paste the
documentation files.
• From a client computer on the same network as the E-41 (assumes that the E-41 is
powered on, has an IP address, and is accessible on the customer’s network):
– Insert the User Documentation CD in the CD drive of the client computer.
– Browse to the desired language folder on the CD.
– Open a web browser and type two back-slashes followed by the E-41 IP address.
For example: \\xx.xx.xx.x, where xx.xx.xx.x is the IP address of the E-41.
– Open the User-Docs folder.
– Copy and paste the documentation files into the folder.
12. Use the System Updates feature to install required software updates that may be available for
the E-41 that would have been deleted when you installed system software (see “Updating
E-41 system and user software” on page 111).

13. Reconnect any USB storage devices or dongles that you may have removed earlier.

14. Input the settings from the Configuration page that you printed earlier, or restore settings if
they were backed up prior to system software installation.

If a backup file of the configuration settings exists, restore it after the network configuration is
completed (see “Backing up and restoring the E-41 Setup Configuration” on page 110).
Bypass any settings that are not included on the Configuration page if it is more appropriate
for the network administrator to set them. For more information, see Configuration and Setup
on the User Documentation CD.
15. Reinstall fonts or custom simulations that may have been deleted when you installed
software.
 SYSTEM AND USER SOFTWARE 110

Backing up and restoring the E-41 Setup Configuration

The current E-41 Setup configuration settings can be backed-up before system software
installation and restored afterward using WebTools.

The following configuration settings can be backed up:

• Settings made using the Configure WebTool (except Server Name)
• Custom editing curves
• Custom spot colors
• Impose templates saved in the default directory for these files on the Print Server
• Preflight setup
• Address books
• Paper Catalog

N OTE : The configuration file is saved on the computer from which you access the Configure
WebTool. Make sure that you do not save the configuration file to the E-41 itself. Otherwise,
when you reinstall system software, the configuration file residing on the E-41 is deleted.

TO BACK UP OR RESTORE E-41 SETTINGS

1. From a client computer, start an Internet browser and type the IP address or DNS name of the
E-41.

The E-41 home page appears.

2. Click Launch Configure.

3. At the Login prompt, select Administrator in the user name field (if needed), type Fiery.1 in
the password field, and then select OK.

N OTE : Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.
4. Choose Server > Backup/Restore, and then choose one of the following options:

To backup settings To restore settings

• Click Backup Fiery Settings. • Click Restore Fiery Settings.
• In the dialog box that appears, accept • In the dialog box that appears, type
the default file name or type a new the name of the configuration
name for the backup file. settings file or select it from the list.
• Click Save. • Click Open.
 SYSTEM AND USER SOFTWARE 111

Updating E-41 system and user software

Using the tools System Updates and Check for Product Updates (Software Downloads Site),
you can obtain updates to E-41 System Software and User Software from a secure site on the
Internet (referred to throughout this documentation as the Update Server).

Before updating the E-41

Keep in the mind the following before updating the E-41 using System Updates or Check for
Product Updates:
• If you reinstall system software onto the E-41 HDD from DVDs, all patches and updates
previously downloaded and installed are deleted and must be reinstalled. You should
obtain the most recent patches from the Update Server immediately after system software
is reinstalled.
• The term FACI refers to the optional Fiery Advanced Controller Interface Kit which
includes a monitor, keyboard, mouse, and enablement mechanism.
• If the E-41 is behind a firewall and unable to access the Internet, the site administrator can
configure a proxy server at the customer’s organization to allow the E-41 to receive updates
(see page 115).
• While updates are being installed, you cannot print to the E-41. Schedule the automatic
updates when no one plans to print. While updates are being installed, the E-41 may need
to reboot several times.
• To view updates that have already been installed, print the Configuration page or access
Check Now and select the History tab (see “Using Check Now” on page 116). Check
Now is available when you access System Updates directly from a FACI-equipped E-41 or
a client computer using Remote Desktop (see page 117).
• The list that displays when you access Check for Product Updates (Software Downloads
Site) may include:
– Updates that are unavailable through System Updates and/or are not approved for all
users.
– Updates that may already be installed on some E-41 print servers. To help you choose
the updates to download, compare the list displayed with the E-41 print server’s
Configuration Page > Updates log.

N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.
 SYSTEM AND USER SOFTWARE 112

System Updates
System Updates allows you to schedule regular inquiries to an Update Server on the Internet
for available E-41 updates. The E-41 checks automatically for updates by contacting the
Update Server periodically.

System Updates also allows users to obtain updated versions of E-41 user software (utilities)
and install them onto client computers that connect to the E-41. The updated applications
are first downloaded from the Update Server to a partition on the E-41 HDD. Users access
the E-41 over the Internet and download the updated applications onto client computers and
then manually install them.

You can also view and download updates at any time using the Check Now feature (requires
FACI or a Remote Desktop connection; see page 116). Use Check Now to view and manually
download updates that are available for installation (Patches tab) and/or view a list of updates
that have already been installed (History tab).

You can also launch Check Now by clicking on an update notification in the task bar on the
E-41 monitor.

System Updates can be accessed in the following ways:

• Directly from a FACI-equipped E-41.
• From a client computer through a Remote Desktop connection (must be enabled in Setup
and on the client computer; see “Enabling Remote Desktop” on page 117).
• From a client computer through WebTools > Configure > Launch Configure.
• From a client computer through Command WorkStation > Server > Setup > Server >
System Update.

For a detailed procedure, see “To schedule System Updates” on page 113.

Make sure to review “Before updating the E-41” on page 111 before scheduling System
Updates.
 SYSTEM AND USER SOFTWARE 113

TO SCHEDULE SYSTEM UPDATES

1. Access System Update.

You can access System Updates directly from a FACI-equipped E-41, a Remote Desktop
connection from a client computer (see page 117), or a client computer using WebTools or
Command WorkStation.
If you access System Updates directly from a FACI-equipped E-41 or through Remote
Desktop, an additional feature, Check Now, is available (see page 116). Check Now lists the
updates that are currently available (Patches tab) and the updates that have already been
installed (History tab).

N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.

From the E-41 From a Client using From a client using WebTools
(requires FACI Command WorkStation
or Remote Desktop)

• Click Start > All Programs > • Start Command • Open your web browser, type
Fiery > System Updates. WorkStation. the IP address or DNS name
• Log on with Administrator of the E-41, and then press
N OTE : If the E-41 is not equipped with
privileges. Enter.
FACI, you can access System Updates
on the E-41 from a client computer • Choose Server > Setup. • Click the Configure tab, and
using Remote Desktop then click Launch Configure.
• Choose Server > System
(see page 117). • Log on with Administrator
Update.
privileges.
• Choose Configure > Server >
System Update.
• Choose Server > System
Update.

N OTE : While updates are being installed, you cannot print to the E-41. Schedule the
automatic updates when no one plans to print. The E-41 may also need to reboot several
times during the update process.
 SYSTEM AND USER SOFTWARE 114

2. Select “Check for important system updates” (or “Enable System Updates” in Command
WorkStation or WebTools).

Not available when accessed from

WebTools or Command WorkStation

3. Specify how often the E-41 contacts the Update Server.

This feature sets a schedule for installing, downloading, and/or notification of updates.
4. Choose a method for updating the E-41 operating software, system software, and
utility software:

• Automatically download and install updates (preferred method)—Automatically

downloads updates to the E-41 and installs them. Your intervention is not required.
• Download updates and send notification—Automatically downloads updates to the E-41
but does not install them; sends a notification that updates have been downloaded. After
the updates are downloaded, you can install the updates manually.
• Send notification when updates are available—A notification displays in the E-41 task bar
when new updates are available for download from the Update Server. To manually
download the updates to the E-41, access Check Now by clicking the notification in the
task bar. (Requires FACI or a Remote Desktop connection; see “Using Check Now” on
page 116.)
 SYSTEM AND USER SOFTWARE 115

5. If you use a proxy server to connect through a firewall to the Update Server, click Proxy
Settings, select Enable Proxy, and type the appropriate information in the following fields:

• Address—proxy server IP address

• Port—port used by the proxy server
• User Name—user name for accessing the proxy server
• Password—password for accessing the proxy server
6. Click Save in the Proxy Settings window.

7. Click Apply.
 SYSTEM AND USER SOFTWARE 116

Using Check Now

Check Now is available when you access System Updates directly from a FACI-equipped E-41
(see definition on page 111) or by using a Remote Desktop connection from a client
computer (see page 117).

Use Check Now to view updates that are available for installation (Patches tab) and updates
that have already been installed (History tab).

N OTE : Check Now is not available when you access System Updates from Command
WorkStation or WebTools.

TO VIEW AND INSTALL UPDATES USING CHECK NOW

1. At the E-41 (or a client computer using Remote Desktop; see page 117) click Start
and choose All Programs > E-41 > System Updates.

The System Update Preferences dialog box appears.

2. Click Check Now at the bottom of the screen, and then do any of the following:

• To view a description of an update, select it in the list.

• To install the update, click Install.
• To view updates that have already been installed, click the History tab.
• To close the window without installing an update, click the X in the upper-right corner.
 SYSTEM AND USER SOFTWARE 117

Enabling Remote Desktop

Remote Desktop is a Microsoft application that allows client computers to manage and
control the Windows desktop features of the E-41. You can enable Remote Desktop to access
the Check Now feature (page 116) of System Updates on E-41s that are not equipped with
FACI.

Remote Desktop must be enabled in both E-41 Setup and on the client computer, as
described in the following procedure.

TO ENABLE REMOTE DESKTOP

1. Enable Remote Desktop on the E-41.

• Open your web browser, type the IP address or DNS name of the E-41, and then
press Enter.
• Click the Configure tab, and then click Launch Configure.
• Log on with Administrator privileges.
• Choose Configure > Server > General.
• Select Enable Remote Desktop.
• Click Apply.
• Click Reboot.
2. Enable Remote Desktop on the client computer.

• Click Start and choose All Programs > Accessories > Communications > Remote Desktop
Connection.
• Make sure that the E-41 is Idle, type the IP address or DNS name of the E-41, and then
click Connect.
• Type the Administrator password, if prompted.
 SYSTEM AND USER SOFTWARE 118

Check for Product Updates (Software Downloads Site)

The Check for Product Updates URL (also known as the Software Downloads Site) allows
you to access the Update Server to view and manually download all available updates for E-41
System and User Software. You can access Check for Product Updates by copying and pasting
a unique URL into a web browser from a client computer. (For details, see page 119.)

N OTE : The list that displays when you access Check for Product Updates may include:

• Updates that are unavailable through System Updates and/or are not approved for all
users.
• Updates that may already be installed on some E-41 print servers. To help you choose the
updates to download, compare the list displayed with the E-41 print server’s Configuration
Page > Updates log.

Check for Product Updates is especially useful if your E-41 cannot access the Internet, is
behind a firewall, or is otherwise unable or not configured to seek and accept automatic
updates from the Update Server (for instance, if you do not want—or the E-41 is unable—to
take advantage of the auto-download/auto-installation/auto-notification features available
through System Updates).

For a detailed procedure, see “To install updates using Check For Product Updates” on
page 119.

Make sure to review “Before updating the E-41” on page 111 before using Check for Product
Updates.
 SYSTEM AND USER SOFTWARE 119

TO INSTALL UPDATES USING CHECK FOR PRODUCT UPDATES

1. From a client computer, open a web browser, copy-and-paste or type the following URL, and
then press Enter.

https://liveupdate.efi.com/webupdater/default.aspx?sid=22eea3e36cea02914fcf486af135179cEF327104.PPD

A window appears, listing available updates.

N OTE : The list that displays when you access Check for Product Updates may include:

• Updates that are unavailable through System Updates and/or are not approved for all
users.
• Updates that may already be installed on some E-41 print servers. To help you choose
which updates to download, compare the list displayed with the E-41 print server’s
Configuration Page > Updates log.

2. For each update that you want to download, click the file name under Download and then
select Save to download the update file to a location on the client computer.

3. When the updates files have been downloaded, browse to the location of the update file on
the client computer and handle it according to the file type, circumstances, and site
conditions.
 TROUBLESHOOTING 120

TROUBLESHOOTING
This chapter identifies the source of common problems that may occur with the E-41 and
suggests ways of correcting the problems.

Troubleshooting process
The E-41 is a server for copier/printers, and is generally part of a configuration like the one
shown in the following figure. Problems may occur in one of three areas:
• Inside the E-41
• In the interface between the E-41 and the copier/printer
• In the interface between the E-41 and the workstations or computers to which it
is connected

The E-41 is one of several imaging products

engineered and manufactured by
Electronics for Imaging, Inc.

E-41

Copier/printer

Networked computers
or workstations

F IGURE 39: Troubleshooting the system

This chapter does not attempt to provide troubleshooting information for attached computers
such as PCs or Mac OS computers, copier/printers, or extensive networks. Refer problems in
these areas to the appropriate service departments and network administrators.

When performing the service procedures described in this chapter, follow the precautions
listed in “Precautions” on page 14.

The terms “replace” and “replacing” are typically used throughout this guide to mean
reinstallation of existing components. Install new components only when necessary. If you
determine that a component that you have removed is not faulty, reinstall it. Replacement
parts and specifications are subject to change. When ordering replacement parts, refer to the
current parts list maintained by your authorized service/support center. Install the correct
parts as directed by your service/support center.
 TROUBLESHOOTING 121

Preliminary on-site checkout

Most problems with the E-41 are caused by loose board or cable connections. This section
describes the quick checks that you can do to locate and fix obvious problems. It describes
how to eliminate any problems with external connections to the back of the E-41, and then
addresses checking internal board and cable connections. Check external and internal
connections before replacing any components.

N OTE : Verify that the network is functioning, no unauthorized software or hardware is

installed on the E-41, and no problems have occurred with a particular print job or
application. The on-site administrator can help you verify these issues.

For problems that persist after you check the external and internal connections, this section
provides a comprehensive list of internal and external checks that may help you fix the
problem.

This section includes the following:

• “Checking external connections” on page 122
Describes the quick checks that you can do to make sure that the problem is not caused by
a loose connection at the back of the E-41.
• “Checking internal components” on page 123
Describes the quick checks that you can do to make sure that the problem is not caused by
a loose board or cable connection inside the E-41.
• “Inspecting the system” on page 124
Provides a more comprehensive checklist that you can use to check the E-41 internally and
externally. If your initial checks fail, complete this checklist before concluding that you
need to replace a cable or component.

To troubleshoot problems that present specific symptoms, see “Table 3: E-41 error messages
and conditions” on page 131. Locate symptoms listed in the table to help you determine
possible causes and steps to remedy them.
 TROUBLESHOOTING 122

Checking external connections

Before removing the side and front panels of the E-41 to check internal components,
eliminate the most obvious sources of problems. Make sure that:
• All interface cables to the system are plugged into the proper connectors
(see Figure 40).
• The power cable is plugged into the wall power outlet.
• The LED on the network port is blinking to indicate network activity.

Make sure that the cables are connected to the correct RJ-45 port (see Figure 6 on page 28).
The network and copier/printer interface cables look similar but are not interchangeable. The
network cable at the customer site is a straight-through Ethernet cable that connects to the
upper RJ-45 port on the E-41 back panel. The copier/printer interface cable included with
the E-41 is a 39.3 ft. Ethernet crossover cable that connects to the lower RJ-45 port on the
E-41 back panel.

Control panel

DVD drive
Power cable
Power button
USB ports Power switch
Reset button
Eject button Not used
N OTE : Use the Not used
reset button only USB ports (x2)
if the system is
Not used
unresponsive to
keyboard or Monitor
mouse actions. Network port (RJ-45):
Straight-through cable

USB ports (x4)

Copier/printer interface (RJ-45):

Ethernet crossover cable

Front panel Back panel

F IGURE 40: E-41 external cable connections

 TROUBLESHOOTING 123

Checking internal components

To check the internal components, you must remove the side and front panels of the E-41.

Before you remove the E-41 panels, be aware of the safety precautions that you should take
when handling the E-41. Use standard ESD precautions when handling printed circuit boards
and electronic components. To review the safety precautions, see “Precautions” on page 14.

See the disassembly procedures on page 51 and the reassembly procedures on page 104.

TO CHECK INTERNAL COMPONENTS

1. Shut down, and then open the E-41 (see pages 49 and 51).

2. Before you touch any components inside the E-41, attach a grounding strap to your wrist and
discharge any static electricity on your body by touching a metal part of the E-41.

3. Inspect the inside of the E-41 (see Figure 12 on page 48).

Make sure that no foreign materials have been dropped into the chassis.
• Make sure that the DVD and HDD data cables are connected to the correct SATA
connectors on the motherboard (see Figure 12 on page 48):
– DVD drive power/data combination cable to motherboard connector SATA 1
– HDD data cable to motherboard connector SATA 2
• Look for obviously loose boards and reseat each board securely in its connector on
the motherboard.
• Look for obviously loose cables and reseat each cable connector firmly.
• Make sure that each connector is properly aligned with its mating connector. If the pins
are offset from each other, the affected board will not function properly.
4. Reassemble the E-41 and verify its functionality (see page 104).
 TROUBLESHOOTING 124

Inspecting the system

If your initial checks of the cable and board connections do not fix the problem, you
may need to inspect the system on a component-by-component basis, as described in
“Table 2: Verifying the system.” A comprehensive inspection allows you to verify that each
hardware component is properly installed and configured, and helps you avoid replacing
expensive components unnecessarily.

If the system you are servicing does not meet a condition listed in Table 2 and it is not
obvious what action(s) you should take to fix the problem (for example, if the system hangs
before reaching Idle), locate the symptom in “Table 3: E-41 error messages and conditions”
on page 131 and perform the suggested action(s) for the condition.

TABLE 2: Verifying the system

Conditions to verify Part and additional page references
When the problem occurs, verify that: Back panel external connectors, chassis fans, and power
• Power cable is connected properly into the power outlet. button, page 122 and page 123

• Chassis fans are operating.

• Network link activity LED on RJ-45 connector is blinking.
• All external cables required are present, in correct connectors,
and well-seated.
• Cables, cable connectors, and mating connectors appear undamaged.

If the problem occurs at power up or reboot, verify that: Control Panel, page 32
• Activity light on the Control Panel illuminates.
• Display window lights up.
• The system does not hang, and no error messages occur
before the systems reaches Idle.
• After the system reaches Idle, the Control Panel buttons function.
• All replaceable parts are: Chassis
– Present
– Properly aligned
– Installed securely
– Installed on the appropriate site
– The correct part for the system
– Properly configured, if configurable (such as HDD jumper)
– Not visibly damaged
• Chassis and contents have not been tampered with.
• Chassis does not contain any foreign objects.
 TROUBLESHOOTING 125

TABLE 2: Verifying the system

Conditions to verify Part and additional page references
• Motherboard, including components and traces, appears Motherboard (with the Fiery Options Utility and
undamaged, and no foreign objects are evident. one-time use dongle), page 61.
• CPU is present, well-seated, and appears undamaged. I MPORTANT : When
• CPU cooling assembly is well-aligned and firmly attached. replacing the motherboard,
carefully review the
• Each fan required (including fan cable) is well-positioned
cautions on page 65.
(not upside down), installed in the correct connector, and
appears undamaged.
• Boards required on the motherboard are present, well-seated, Speaker

J40

and in the correct slots. 18 17

Power
Reset
1 23

JP1 2 1
CMOS
JP4

• Each DIMM is well-seated.

• Battery is installed.
• BIOS is well seated.
• Each DIMM is well-seated. DIMMs for E-41, page 77
• DIMM edge connectors are not oxidized.

Each board required is: Video board, page 56

• Present
• Installed in the correct slot
• Well-seated
• Appears undamaged
Required cables (if applicable) are:
• Present
• Firmly connected in the correct connectors
• Not visibly damaged
User Interface Board (UIB) is: User Interface Board page 58
• Present
• Correctly attached to its bracket
• Appears undamaged
UIB cable is:
• Present
• Firmly connected in the correct connector on the
motherboard and the back of the UIB
• Not visibly damaged
 TROUBLESHOOTING 126

TABLE 2: Verifying the system

Conditions to verify Part and additional page references
CPU is: CPU with cooling assembly, page 79
• Present
• Well-seated
• Not visibly damaged
The CPU cooling assembly is:
• Well-aligned
• Firmly attached
Fan is: Front panel fan, page 86
• Properly positioned (not backwards)
• Installed in the correct connector
The fan, fan cable, cable connector, and mating connector
are not visibly damaged.

The power supply required is: Power supply, page 87

• Present
• Correctly installed
• Not visibly damaged
Cable connectors are:
• Firmly connected
• Not visibly damaged
• Installed in the correct devices

The HDD required is: Hard disk drive (HDD), page 91

• Present
• Correctly installed
• Not visibly damaged
• Jumpered as the master (primary) according
to label
HDD data cable is:
• Present
• Firmly connected to motherboard connector SATA 2
• Not visibly damaged
 TROUBLESHOOTING 127

TABLE 2: Verifying the system

Conditions to verify Part and additional page references
The drive required is: DVD drive, page 101
• Present
• Correctly installed
• Not visibly damaged
• Jumpered as the master (secondary) according
to label
• Activity LED lights on power up
DVD drive SATA cable is:
• Firmly connected to motherboard SATA 1
• Not visibly damaged
Each cable required is: UIB cable, page 48
• Present
• The correct type
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors) HDD data cable, page 48

Copier/printer interface cable, page 122

DVD drive power and data combination cable, page 48

Power cable(s), page 122

 TROUBLESHOOTING 128

TABLE 2: Verifying the system

Conditions to verify Part and additional page references
If included in the system, the required mouse, monitor, and keyboard For the following items, see the document
are present and appear undamaged. The mouse and keyboard are that accompanies the FACI kit, if applicable.
connected to the correct ports on the E-41 back panel. • Mouse (if applicable)
The cables required are:
• Present
• Installed in the correct connector
• Well-seated
• Not visibly damaged (including connectors) • Monitor (if applicable)

• Keyboard (if applicable)

• Monitor power cord (not pictured)

 TROUBLESHOOTING 129

Normal startup sequence

N OTE : The following description is approximate. The screens, times, and sequences that you
observe may vary slightly.

1 Code in UIB firmware 2 Code in motherboard BIOS 3 Windows operating system 4 System software on the HDD
enables the UIB back light. initializes and configures establishes communication completes startup process.
areas on the motherboard. with E-41 devices.

Power on

Activity light Activity light Activity light Activity light

is off blinks amber blinks green is off

S TA R T I N G U P. . .

1 second 10 seconds 2 minutes 1 minute

S TA R T I N G U P. . .

Server name
20 seconds Idle

F IGURE 41: Normal startup sequence

 TROUBLESHOOTING 130

Error messages and conditions

To address specific error messages or conditions, see “Table 3: E-41 error messages and
conditions” on page 131. Use the table to locate the problem or symptom that you want to
fix, read about the possible causes, and then perform the suggested actions to solve the
problem.

Do not replace the HDD and the motherboard at the same time. Doing so in the wrong
order, without updating the system, will cause the system to malfunction.

If troubleshooting strategies (checking cables and connections, reinstalling system software,

and so forth) do not solve the problem and you suspect that the HDD or motherboard is
faulty, note that it is highly unlikely that the HDD and the motherboard are both defective;
therefore, avoid replacing both to solve one problem. Always troubleshoot in the following
order.
• First, replace the HDD and install system software.
Always replace a faulty HDD with a new HDD. Transferring a HDD from one E-41 to
another is incorrect and strongly discouraged.
• If the problem persists, reinstall the original HDD in the system, and then replace
the motherboard.

If replacing a component does not correct the problem, make sure that you reinstall the old
component back in the E-41.
 TROUBLESHOOTING 131

TABLE 3: E-41 error messages and conditions

Symptom Possible cause Suggested action

Beep codes during Startup

1 beep No error—the E-41 is starting up None

normally.

1 beep, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect or faulty DIMMs and
beeps, followed by 3 beeps, or faulty DIMMs reseat the DIMMs to remove any oxidation on the connector
followed by 1 beep (see page 77).

Startup

E-41 does not start and the Possibly one of the following: 1. Recheck all cables and connections.
Control Panel is black. • The E-41 is powered off 2. Make sure the back panel power switch is in the ON position
Activity light status: (see page 40).
Off. • Power cable is not plugged into
the power connector on the E-41 back 3. Listen for the power supply fan and feel for air at the back
of the unit where the power supply is located.
panel, or into the wall power outlet
N OTE : If the Activity light is If air is not coming from the power supply fan, isolate a
solid yellow while the Control • The back panel power switch is in the possible faulty power cable as follows:
Panel is black, the E-41 is in OFF position
Sleep Mode. • Power on using a different power cable.
• UIB cable is not connected to
the motherboard, the user • Install a new or “known good” power supply.
interface board, or both 4. Check the back panel fan vent and feel for air coming out of
• Faulty power cable the back of the system.

• Faulty power supply (power supply If air is coming out of the power supply fan vent but is not
may not be supplying power to coming out of the back panel fan vent, the motherboard
the motherboard) may be faulty. You may need to replace the motherboard
(see page 65).
• The CMOS jumper is not in the
default position 5. Review the jumper section on page 85 and ensure that the
jumper is in the default position, then clear the CMOS
• Faulty motherboard (motherboard (see page 85).
power plane may not be supplying
power to components)
 TROUBLESHOOTING 132

Symptom Possible cause Suggested action

Startup (cont.)

E-41 is getting power, but • UIB cable is not connected to the 1. Recheck all cables and connections.
the Control Panel is black. motherboard, the User Interface 2. Use a different UIB cable.
Activity light status:
Board, or both
3. If the problem persists and you have verified that the
Off. • Faulty UIB cable power supply and motherboard are functioning properly as
described earlier, replace the User Interface Board (see
• Faulty User Interface Board
page 58).

Following installation of a System software requires an additional Wait 5 minutes, power off using the power button,
new User Interface Board, reboot to synchronize with the firmware wait 10 seconds, and then press the power button to
the Control Panel remains on the new User Interface Board. power on again.
blank, yet backlit, for
more than 5 minutes.
Activity light status:
N/A.

NOT following Possibly one of the following: 1. Recheck all cables and connections.
installation of a new User • Faulty BIOS 2. Reboot the E-41.
Interface Board, system
• Faulty motherboard 3. If the problem persists, replace the motherboard
stops responding at this (see page 65).
screen:

Activity light status:

Off.

System stops responding at Problem with the Fiery application. 1. Recheck all cables and connections.
this screen: 2. Reboot the E-41.
3. If the problem persists, reinstall system software
(see page 105).
S TA R T I N G U P. . .

Activity light status:

Blinking green.
 TROUBLESHOOTING 133

Symptom Possible cause Suggested action

Startup (cont.)

Control Panel screen and Possibly one of the following: 1. Recheck all cables and connections.
Activity light appear as • Wrong, missing, incorrectly connected, 2. Reboot the E-41.
follows: or faulty DIMM(s) 3. If the problem persists, verify that the DIMMs are installed
• Faulty motherboard as described in the DIMM section on page 77. DIMMs must
be installed in matching pairs in alternating sockets. Check
for incorrect type, wrong capacity, missing, or faulty
DIMM(s). Reseat the DIMM(s) to remove any oxidation on
Activity light status: the connector (see page 77).
Off, then solid red.
4. If the problem persists, you may need to replace the
motherboard (see page 65).

Control Panel screen and Possibly one of the following: 1. Reboot the E-41.
Activity light appear as • Faulty disk in the DVD drive 2. If the problem occurs when you are installing software from
follows: bootable media (DVD or CD), the media may be damaged.
• Faulty motherboard Try another DVD or CD.
3. If the problem persists, replace the motherboard (see
S TA R T I N G U P. . .
page 65).

Activity light status:

Blinking amber,
then solid red.

Control Panel screen and Possibly one of the following: 1. Recheck all cables and connections. Make sure that the HDD
Activity light appear as data cable is connected to the correct SATA port (SATA 2) on
• Faulty or incorrectly connected the motherboard (see Figure 12 on page 48).
follows: HDD data cable
2. Reboot the E-41.
• HDD power cable disconnected
3. If the problem persists, replace the HDD SATA cable
S TA R T I N G U P. . .
• Faulty HDD (see Figure 12 on page 48).
• Faulty motherboard 4. If the problem persists, replace the HDD (see page 91).
Activity light status:
Blinking amber. If replacing the HDD does not correct the problem,
reinstall the old HDD in the system.
5. If the problem persists, replace the motherboard (see
page 65).
 TROUBLESHOOTING 134

Symptom Possible cause Suggested action

Startup (cont.)

Control Panel screen and Problem with the Windows 1. Recheck all cables and connections.
Activity light appear as operating system. 2. Reboot the E-41.
follows:
3. If the problem persists, reinstall system software
(see page 105).

S TA R T I N G U P. . .

Activity light status:

Blinking green,
then solid red.

Activity light status Possibly one of the following: 1. If you suspect that the problem may be caused by a print
progresses from solid green • Problem with system software job, try printing a different job.
to solid red. 2. Recheck all cables and connections.
• Print job is corrupt or too large
Activity light status: 3. Reboot the E-41 and check whether the CPU cooling
Solid green, then • Faulty UIB cable assembly fan is operating. If the fan is properly connected
solid red.
• CPU overheated to the motherboard but does not operate, replace the
cooling assembly.
• Faulty motherboard
4. If the problem persists, reinstall system software
(see page 105).
5. If the problem persists, try connecting another UIB cable
(see Figure 12 on page 48).
6. If the problem persists, replace the motherboard (see
page 65).

FieryBar messages

Check copier/printer Possibly one of the following: 1. Make sure that the copier/printer is powered on and ready to
power & cable print.
• Problem with the connection
connections appears on between the E-41 and the copier/printer 2. Make sure that the copier/printer interface cable is the
the optional monitor, if correct type and is correctly connected to both the copier/
present. • The copier/printer is not powered on printer and the E-41.
• The copier/printer is on but is not ready 3. If the problem persists:
to print
• Recycle power on the copier/printer.
• Recycle power on the E-41 by shutting down through the
E-41 Control Panel, waiting 10 seconds, and then powering
the E-41 back on (see page 40).
4. If the problem persists, replace the copier/printer interface
cable (see page 122).
5. If the problem persists, replace the video board
(see page 57).
6. If the problem persists, you may need to service
the copier/printer.
 TROUBLESHOOTING 135

Symptom Possible cause Suggested action

Control Panel messages

Could not mount the dos/ When transferring options following Obtain the Fiery Options Utility and try the procedure again.
boot partition. installation of a new motherboard
(page 73), you used the Feature Update
CD. The E-41 does not support the
Feature Update CD.

Invalid dongle found! The attached dongle is not supported by Obtain a valid dongle and try again.
Please remove dongle and the Fiery Options Utility. The dongle may
connect the correct have been attached by mistake.
dongle.

Control Panel messages (cont.)

More than one dongle The Fiery Options Utility will not work Remove all dongles except the correct dongle.
found. Remove all when more than one dongle is attached to
dongles except the the system.
correct dongle.

No uses remaining. The dongle has already been used and Obtain an unused dongle and try again.
cannot be reused.

Control Panel functions

E-41 is getting power, the Possibly one of the following: 1. Recheck all cables and connections.
Control Panel is not black, • Problem with the Fiery application 2. Reboot the E-41.
but the buttons on the
• Faulty User Interface Board 3. If the problem persists, reinstall system software
Control Panel do not (see page 105).
function.
4. If the problem persists, replace the User Interface Board
(see page 58).

DVD drive

DVD drive is not Possibly one of the following: 1. If the problem persists, check the cable connections to the
responding, cannot be DVD drive (see Figure 12 on page 48).
• A disk is stuck in the DVD drive
located, or the disk will 2. If a disk in the DVD drive will not eject, remove the front
not eject. • Cable connections to the DVD drive are panel (see page 51) to access the eject button on the
loose or data cable is faulty DVD drive itself. Power on the E-41 and press the eject
• DVD drive is faulty button to eject the disk.

• Motherboard is faulty 3. Check the DVD drive data cable connection to the
motherboard.
4. If the problem persists, you may need to replace the
DVD drive (see page 101).
5. If the problem persists, you may need to replace the
motherboard (see page 65).
 TROUBLESHOOTING 136

Symptom Possible cause Suggested action

System performance

System performs slowly Possibly one of the following: 1. Recheck all cables and connections.
and/or hangs periodically. • Board or cable connections are loose or 2. Make sure that the CPU is firmly seated in its socket and
faulty that the fan cable is connected to the motherboard.

• System software is corrupted 3. If the problem persists, reinstall the system software
(see page 105).
• Missing or faulty DIMM(s)
4. Check for missing or faulty DIMM and reseat the DIMM to
• CPU is overheated or faulty remove any oxidation on the connector (see page 77).
• CMOS settings need to be reset or are 5. Clear the CMOS (see page 85).
corrupted 6. If the problem persists, you may need to replace the
• Motherboard is faulty motherboard (see page 65).

Clock is slow. • CMOS settings need to be reset or are 1. Clear the CMOS (see page 85).
corrupted 2. Replace the battery on the motherboard and update the time
• Missing or dead battery on in the Windows Control Panel (if a monitor is connected),
the motherboard Command WorkStation, or WebTools.

System performance (cont.)

The E-41 hangs during the Possibly one of the following: 1. Set the time and date in the BIOS:
user software installation • The time and date need to be configured • Power off the E-41 and remove the User Software DVD
segment. in the E-41 BIOS. (If the battery was when it ejects.
removed from the E-41 motherboard • If not already connected, connect a keyboard and a monitor
during service and the time and date to the E-41.
were not configured in Setup afterward,
the E-41 will hang during the user • Power on the E-41 and immediately press F2 repeatedly to
software installation segment.) launch the BIOS setup utility.

• User Software DVD is corrupted. • Configure the time and date.

(To navigate, use the tab key and the -/+ keys).
• The DVD drive is faulty.
• Save changes and exit (F10).
• The HDD is faulty.
• When the E-41 reaches Idle, power off and then begin a full
software installation again starting with the System Software
DVD (see page 105).
2. If the problem persists, obtain another User Software DVD
and begin software installation again starting with the
System Software DVD (see page 105).
3. If the problem persists, you may need to replace the
DVD drive (see page 101).
If replacing the DVD drive does not correct the problem,
reinstall the old DVD drive in the system.
4. If the problem persists, replace the HDD (see page 91).
If replacing the HDD does not correct the problem,
reinstall the old HDD in the system.
 TROUBLESHOOTING 137

Symptom Possible cause Suggested action

Network

If you suspect a network problem, keep in mind the following:

• If the E-41 does not appear in the list of printers on the network, another device on the network may have been assigned the same
Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.
For additional information, see Configuration and Setup on the User Documentation CD.

Unable to connect to Possibly one of the following: 1. Make sure that the correct cables are connected to the
the network, or the green • Network cable is connected to
correct ports on the E-41 back panel. The lower RJ-45 port is
LED on the RJ-45 the copier/printer interface; the lower RJ-45 port is the
the wrong RJ-45 port network interface.
network port is
not lit. • No cable/wrong type of cable is 2. If the green LED on the (upper) RJ-45 network port is
connected to the network port not lit, check the cable connection of the upper RJ-45
• Network cable or connection network port and the network. Make sure that the cable is a
is fault straight-through cable, not a crossover cable (see
page 122).
• Network is faulty
3. If the network cable is a straight-through cable and not a
• System software is corrupted crossover cable and is properly connected to the (upper)
RJ-45 network port, connect a new network cable to the
• Network interface on the
(upper) RJ-45 network port.
E-41 motherboard is faulty
4. If the problem persists, have the network administrator
check Network Setup.
5. If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, the problem may be
with the network.
6. If the problem persists, reinstall the system software (see
page 105).
Corrupt system software may cause the system to hang.
7. If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see page 65).
 TROUBLESHOOTING 138

Symptom Possible cause Suggested action

Network (cont.)

System starts up slowly Possibly one of the following: 1. Make sure that the correct cables are connected to the
then displays one or more • Network cable is connected to the wrong
correct ports on the E-41 back panel. The lower RJ-45 port is
DHCP error messages on the copier/printer interface; the upper RJ-45 port is the
RJ-45 port network interface.
the Control Panel.
• No cable/wrong type of cable is 2. If the green LED on the (upper) RJ-45 network port is
connected to the network port not lit, check the cable connection of the upper RJ-45
• Network cable or connection network port and the network. Make sure that the cable is a
is faulty straight-through cable, not a crossover cable (see
page 122).
• Network is faulty
3. If the network cable is a straight-through cable and not a
• System searches for a nonexistent DHCP crossover cable and is properly connected to the (upper)
server because DHCP is enabled by RJ-45 network port, connect a new network cable to the
default on the E-41, but the customer’s (upper) RJ-45 network port.
network is not using DHCP 4. If the problem persists, ask the network administrator
• Ethernet interface on the E-41 to check Network Setup.
motherboard is faulty 5. If the problem persists, ask the network administrator
to check other devices on the network.
• System software is corrupted
If other devices are not functioning, the problem may
be with the network.
6. If the problem persists, reinstall system software
(see page 105).
Corrupt system software may cause the system to hang.
7. If the rest of the network is functioning properly
and the problem persists, replace the motherboard
(see page 65).
 TROUBLESHOOTING 139

Symptom Possible cause Suggested action

Printing

N OTE : Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color Test
Page to make sure that the copier/printer does not need servicing or adjusting.

Test Page fails to print. The copier/printer is not ready to print. Make sure that the copier/printer is turned on and ready to
print.

A problem exists with the connection 1. Recheck that the copier/printer interface cable is present
between the E-41 and the copier/printer. and properly connected to the E-41 and the copier/printer
(see page 122).
2. If the problem persists:
• Recycle power on the copier/printer.
• Recycle power on the E-41 by shutting down through the
Functions menu, waiting 10 seconds, and then powering
the E-41 back on (see page 40).
3. If the problem persists, replace the copier/printer interface
cable (see page 122).
4. If the problem persists, replace the video board (see
page 56).
5. If the problem persists, you may need to service the copier/
printer.

The E-41 appears in the A PostScript error Make sure that Print to PostScript Error in Setup is set to
list of printers on the Yes. Check for error messages on the E-41 output.
customer’s workstation,
but certain jobs do not
print. An application problem 1. Print a job from a different application to determine if the
problem is associated with a particular application.
2. Make sure that the connection between the E-41 and the
workstation is working by downloading a Test Page from the
workstation, or by printing a simple file such as
a text file.
3. Resend the problem file.
 TROUBLESHOOTING 140

Symptom Possible cause Suggested action

Printing (cont.)

A print job stalls or stops Possibly one of the following: 1. Cancel the E-41 print job.
after one or a few pages. • A PostScript or application error 2. If this fails to clear the problem, reboot the E-41 (see
page 40).
• System software is corrupted
3. If the problem persists, select Clear Server from Command
WorkStation.
4. Set Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate “PS Error.”
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5. If the problem persists, reinstall system software
(see page 105).
Corrupt system software may cause the system to hang
at this screen.

Incorrect or faulty DIMM 1. Reseat the DIMMs to remove any oxidation on the connectors
or faulty DIMM connection (see page 77).
2. Verify memory amount on the Configuration page.
3. If the problem persists after replacing the DIMM,
replace the motherboard (see page 65).

Color quality is A copier/printer problem Test the copier/printer and perform service, if necessary.
inconsistent. See the service documentation that accompanies the copier/
printer.
 TROUBLESHOOTING 141

Symptom Possible cause Suggested action

Printing (cont.)

Print quality is poor. Possibly one of the following: 1. Print a E-41 Test Page (see page 38).
• A file or application problem 2. If the quality of the E-41 Test Page is good, the error
condition may be a file or application problem.
• A missing or outdated printer
description file 3. Make sure that the appropriate printer description file
is installed. (For details, see Printing on
• The application cannot find the the User Documentation CD.)
appropriate printer description file

The system is out of calibration. Calibrate the system.

If the user can print the E-41 Test Page, but cannot print a job from a computer on the network, make sure that the network administrator
has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address) match
the settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.
 TROUBLESHOOTING 142

Diagnostic tools
E-41 diagnostic tools include video board diagnostics and E-mail diagnostics.

Video board diagnostics

If you suspect that there may be a problem with the video board (for example, the quality of
print output is poor), run the Check Video Board diagnostics from the copier/printer
display panel to make sure that the video board is installed properly.

TO RUN VIDEO BOARD DIAGNOSTICS

1. Access the Fiery Main menu by pressing the “fierydriven®” button on the copier/printer
display panel.

Main Job List Tools Login

Idle
Waiting Jobs: Printed Jobs:

Document 3 Document 1
Document 4 Document 2

Paper Tray Status:

Suspend Printing
Resume Printing

2. Make sure that Idle appears on the Fiery Main menu.

If Busy or Printing appears, the E-41 is processing and you must wait until Idle appears.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the video board diagnostics.
3. Touch the Fiery tab.

4. Touch Run Diagnostics.

5. Touch Check Video Board, and then touch OK.

6. If the message “Video diags failed” appears, do the following:

• Power off the E-41 and open the system.

• Reseat the video board.
• Inspect the copier/printer interface cable.
• Power on the E-41 and run the test again. If the test fails again, you may need to replace
the video board.
7. When the message “Video diags passed” appears, touch OK.
 TROUBLESHOOTING 143

Test E-mail
This diagnostic tool allows you to perform a quick test of the E-41 E-mail feature without
actually having to submit a print job as an e-mail attachment. You review the results of the test
by printing an E-mail log through the copier/printer display panel > “fierydriven®” button >
Fiery Tab > Printable Info.
N OTE : E-mail services must be enabled in Setup for Test E-mail to be available. Test E-mail
can also be run through the copier/printer display panel, Setup tab (see page 38).
For more information, see Configuration and Setup on the User Documentation CD.

TO RUN E-MAIL DIAGNOSTICS

1. Access the Fiery Main menu by pressing the “fierydriven®” button on the copier/printer
display panel.

Main Job List Tools Login

Idle
Waiting Jobs: Printed Jobs:

Document 3 Document 1
Document 4 Document 2

Paper Tray Status:

Suspend Printing
Resume Printing

2. Make sure that Idle appears on the Fiery Main menu.

If Busy or Printing appears, the E-41 is processing and you must wait until Idle appears.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the video board diagnostics.
3. Touch the Fiery tab.
4. Touch Run Diagnostics.
5. Touch Check Mail System, and then touch OK.
6. If the message “Mail service is not enabled” appears, touch OK to exit Mail diagnostics. The
network administrator must enable E-mail printing in Setup.
7. If E-mail printing is enabled and the message “Sending Test E-mail. Please print the E-mail
log for the diagnostic result” appears, do the following:
• Touch OK.
• Touch Printable Info.
• At the message “Confirm Print Page: E-mail Log,” touch OK.

A successful transmission indicates that the E-41 is able to send an e-mail over the network. If
the transmission fails, advise the network administrator at the customer site to check the E-41
Setup options and the customer’s e-mail server.
 SPECIFICATIONS 144

SPECIFICATIONS
This section provides an overview of E-41 features, specifications, and safety certifications.

N OTE : Replacement parts and specifications are subject to change. When ordering
replacement parts, refer to the current parts list maintained by your authorized
service/support center. Install the correct parts as directed by your service/support center.

Hardware features
• Single Intel Core 2 Duo E8400 3.0GHz CPU
• Memory—2GB (2 x 1GB)
• An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity
over twisted pair cable (upper port)
• 160GB HDD standard
• Built-in DVD drive

Physical specifications
• Operating Environment:
– Temperature: +5°C to +40°C
– Relative Humidity: 10%-85% (non-condensing)
• Power Supply Rating: 100-240V, 50-60Hz, 6A
• Power Supply Voltage Input: 100-240V @ 50-60Hz
• Power Supply Current Input: 100V @ 6A Max.; 240V @ 3A Max.
• Rated Power Consumption: 350W
• Dimensions (Height x Depth x Width):
48.5 cm (19.1 in.) x 48.3 cm (19.0 in.) x 21.5 cm (8.5 in.)
• Weight: 19.7 kg (43.4 lbs.)
 SPECIFICATIONS 145

Networking and connectivity

• Supports AppleTalk and TCP/IP protocols simultaneously.
• Supports EtherTalk Phase 2 (allows users to print from a Mac OS computer to the E-41
using the AppleTalk network protocol over an Ethernet network).
• RJ-45 connector (lower port) that provides the print and scan interface between the E-41
and the copier/printer.
• RJ-45 connector (upper port) that supports 10BaseT/100BaseTX/1000BaseT twisted pair
network connectivity.

The copier/printer interface cable included with the E-41 is a 39.3 ft./12m Ethernet crossover
cable that connects to the lower RJ-45 port on the E-41 back panel. The network cable at the
customer site is a straight-through Ethernet cable that connects to the upper RJ-45 port on the
E-41 back panel. The cables look similar but are not interchangeable. Make sure that you
connect the cables to the correct ports (see Figure 6 on page 28 and Figure 7 on page 29).

User software
A complete description of user software is provided in Welcome on the User Documentation
CD. For optimal performance, maintain current versions of the user software on every
network computer used to print to the E-41. User software may be installed directly on client
computers equipped with a DVD drive, or over a network via the Fiery User Software
Installer that resides on the E-41.

Safety and emissions compliance

The E-41 has been certified to meet or surpass the following government standards:

Safety approvals EMI/EMC approvals

• UL 60950-1, 2nd Edition, 2007-03-27 • FCC Class A
• CSA-22.2 #60950-1-07, 2nd Edition, 2007-03 • VCCI Class A
• EN 60950-1: 2006+A11 (TUV/GS mark) • EN55022: 2006+A1: 2007 Class A
• CB scheme IEC 60950-1: 2001 (1st Edition) • EN55024: 1998+A1: 2001&A2: 2003
• CB scheme IEC 60950-1: 2005 (2nd Edition) • AS/NZS CISPR22: 2006-Class A
 SERVICING THE E-41 WITH FURNITURE 146

SERVICING THE E-41 WITH FURNITURE

This chapter describes how to remove the E-41 from the furniture in order to access internal
components for service.

Procedures
If the E-41 is installed in the optional furniture, you must remove it from the furniture before
performing most service procedures.

Monitor

Monitor pole

E-41

Table top
Stand

Drawer

F IGURE 42: E-41 installed on the furniture

 SERVICING THE E-41 WITH FURNITURE 147

REMOVING THE E-41 FROM THE FURNITURE

WARNING: Never lift the E-41 by grasping the top panel. The top panel does not support the
weight of the system.
1. Make sure that the E-41 is shut down and that all the cables are removed from the back of the
E-41.

2. Remove the cable cover and disconnect the two monitor cables (power and video):

• Power—from the back of the monitor and from the wall outlet
• Video—from the back of the monitor and from the back of the E-41

Power cable

Video cable

Cable cover
 SERVICING THE E-41 WITH FURNITURE 148

3. Remove the thumbscrews that attach the E-41 stability bracket to the stand.

Thumbscrews

Stability bracket

4. Lift the bracket and gently pull the E-41 away from the table top.

Make sure to pull the E-41 out just enough so that the front panel of the E-41 is aligned with
the back edge of the table top.
 SERVICING THE E-41 WITH FURNITURE 149

5. Remove the E-41 left side panel (two screws) so that you can access the monitor pole
tightening mechanism.

Monitor pole
tightening mechanism

Left side panel

 SERVICING THE E-41 WITH FURNITURE 150

6. Use the allen key to loosen the screw that secures the monitor pole to the E-41.

The allen key should be stored in the side drawer of the furniture.

Allen key

7. Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-41
monitor mount.

Monitor pole

8. Continue with the procedure “To open the E-41” on page 51.
 SERVICING THE E-41 WITH FURNITURE 151

REPLACING THE E-41 IN THE FURNITURE

1. Make sure that the left side panel is removed from the E-41.

2. Place the E-41 upright on the furniture stand. Slide the E-41 forward just until its front panel
is aligned with the back edge of the table top.

Use the handle on the stability bracket to lift the rear of the E-41 and slide it forward.
3. Route the monitor cables (power and video) into the cutout in the back of the top panel. Pull
each cable out of the cutout in the top panel.

Video cable
Power cable

Top panel

Top cutout

Back cutout
 SERVICING THE E-41 WITH FURNITURE 152

4. Lift up the pole assembly and insert the pole into the top of the E-41 so that it is inside the
monitor mount. Tighten the assembly into place using the allen key.

Tighten the
monitor assembly
 SERVICING THE E-41 WITH FURNITURE 153

5. Replace the left side panel on the E-41 with the screws that you removed earlier.
 SERVICING THE E-41 WITH FURNITURE 154

6. Use the handle on the stability bracket to lift the rear of the E-41. Slide the E-41 all the way
forward into the stand. Lock the E-41 into place with the two thumbscrews that you removed
earlier.

Power cable
Video cable

Stability bracket (lock into

place with two thumbscrews)

7. Connect the two monitor cables (power and video):

• Power—to the back of the monitor and to the wall outlet

• Video—to the back of the monitor and to the back of the E-41
 SERVICING THE E-41 WITH FURNITURE 155

8. Replace the cable cover over the cables and monitor pole.

Cable cover

9. Replace the allen key in the furniture drawer and continue with the procedure
“To reassemble the E-41 and verify functionality” on page 104.
 INDEX 157

INDEX
Numerics check for product updates 118
10BaseT/100BaseTX/1000BaseT 30 Check Now feature, system updates 112, 116
checklist for service calls 24, 31, 104
A Clear Server command 37
AC connector 122 clearing the CMOS 85
activity light 33, 58, 131, 132, 133 after installing a new CPU 83
status during startup 133 after installing a new DIMM 78
AppleTalk 19, 145 after installing a new DVD drive 103
after installing a new HDD 96
B after installing a new motherboard 69
back panel connectors 28, 45, 122 to troubleshoot slow performance 136
battery 62, 84, 136 clock 136
boards closing the system 104
motherboard 61 CMOS 69, 78, 83, 96, 103, 136
user interface 58 CMOS jumper 85
video 56 troubleshooting start up problems 131
boxes, unpacking 26 Color Charts 37
bracket color profiles 106
HDD 92, 95 Command WorkStation 19
buttons component sled 97, 98, 102
down 32, 58 components
line selection (move left/right) 32, 58 checking 123
menu 58 exploded view of 47
UIB, replacing 60 Configuration page 37, 38
up 32, 58 printing 37
Configure tool, using to change the server’s
C
default language 22, 105
cables
configuring a proxy server, system updates 115
checking 122
configuring a static IP address 41
copier interface 56
connections, checking 122, 123
CPU fan 80, 83
connectors
DVD drive 48, 97
back panel 28, 45, 62, 122
front panel fan 86
CPU fan cable 62
front panel USB ports 97, 98, 100
DVD drive data cable 62
HDD data 48, 93, 95
front panel fan 62
HDD power 93, 95
HDD data cable 62
network, twisted pair 30
motherboard 62
power and reset buttons 62, 97, 98, 100
network 28, 30, 45, 62, 122
power supply 87
power supply cables 62
printer interface 122
power, AC 28, 45, 122
speaker 97, 98, 100
power, reset, and speaker 62
UIB 48
printer interface 28, 45, 62, 122
unpacking 26
UIB cable 62
Calibration command 36
USB ports (dongle) 28, 45, 71, 122
changing the server’s default language 22, 105
video board 56, 62
 INDEX 158

Control Panel E
activity light 132, 133 E-mail diagnostics 143
buttons 58 E-mail log 37, 38, 143
display window 32 E-mail printing 19
using 32 EMI approvals 145
Control Panel Map 37 error messages 135
cooling assembly check power and cable 31, 134
CPU 79, 80 when transferring options to new
copier operation panel 35 motherboard 76, 135
covers, removing 51 Ethernet
CPU 20, 144 address 137
clearing the CMOS after replacing 83 cable 26, 30
connecting the CPU fan power cable 83 connector 28, 30, 45, 62, 122
overview 79 exploded view
removing and replacing 81 CPU and cooling assembly 79
removing the cooling assembly from 80 print server 47
replacing the cooling assembly on 82
type 61 F
custom simulation and output profiles 106 fan
customer site checklist 24 CPU 79, 80
front panel 86
D ferrite
damage, reporting 26 installing on the front panel USB port cables
diagnostics 100
Run Diagnostics option 143 installing on the power supply 90
Test E-mail 143 removing from the front panel USB port
Test I/F board 142 cables 98
video board 142 removing from the power supply 88
diagnostics, Ethernet address 137 Fiery Options Utility 73
DIMMs Fiery pages 37, 38
clearing the CMOS after replacing 78 Fiery Scan 19
configuration 20, 77 Fiery.1 password 72, 76, 110
removing 78 Font list
replacing 78 definition 105
display window, Control Panel 32 printing prior to HDD replacement 93
dongle printing prior to system software installation
error message about 76, 135 105
for entering Service Mode (motherboard fonts
replacement) 70, 71 printer fonts on server 37
transferring options (motherboard printing font list 37
replacement) 66, 70, 72, 73, 75 front panel 28, 45, 122
down button 32, 58 fan 86
drives layout 32
DVD 101 removing 53
hard disk drive (HDD) 91, 95 front panel USB ports 97
DVD drive 97, 101 FTP Log 37
clearing the CMOS after replacing 103 functional diagram 21
power and data cables 48 Functions menu 34, 35
removing 102 Shut Down 34, 42
replacing 103
 INDEX 159

H DIMMs 77, 78
hard disk drive (HDD) 91, 95 errors when transferring options to 76, 135
bracket 92, 93, 95 illustration 62
capacity 144 mounting holes 62
caution about replacing 95, 130 removing 61, 64
clearing the CMOS after replacing 96 replacing 65
data cable 93, 95 transferring options to 66, 70, 72, 73, 75
description 91 verifying in Service Mode 65, 70–72
mounting screws 94, 95 move left/right buttons 58
proper handling 91
removing 93 N
replacing 95 network
heatsink, CPU 79, 80 cable, twisted pair 30
connector 28, 30, 45, 62, 122
I supported types 145
installation sequence 22, 23 network administrator 22, 25
installing user software on client systems 25, 145 networks
IP address, configuring a static type 41 availability during installation 25
IPP 19 checklist 25
supported 19, 20
J normal startup sequence 129
Job Log 105
Printable Info menu 37 O
jobs 105 opening the system 51
jumpers 85 operation panel, copier 35

L P
language, changing on the print server 105 panels, removing 51, 53
language, changing the default 22, 105 PANTONE 37
LCD 32, 33, 58 password 72, 76, 110
line selection buttons 32, 58 Portable Document Format (PDF) 19
Log On to Windows password 110 PostScript 19
Logon Information password 72, 76 power
AC cable 122
M AC connector 122
master installer 25, 145 CPU 62
media package 26 CPU fan 62, 80, 83
memory DVD drive 103
configuration 20, 77 front panel fan 86
removing 78 HDD 95
replacing 78 power and reset cables 48
menu button 58 precautions 24
Menu tabs, copier operation panel 35 power and reset buttons 97
monitor profiles 106 power supply
motherboard cables 87
battery 62, 84 removing 88
cautions about replacing 65 replacing 90
clearing the CMOS after replacing 69 voltages 31, 40, 87, 144
connectors 62 power, AC
description 61 connector 28, 45, 122
 INDEX 160

Print Pages command 37 system software

printing do not install after installing a new
Configuration page 37 motherboard 66
font list 37 installing 105, 107
server information pages 37 updating 111, 112, 114, 115, 116, 117, 118
profiles 106 system updates 112
proxy server 115 cautions 111
check for product updates 112
R Check Now feature 112, 116
reassembling the system 104 enabling a proxy server 115
remote desktop, enabling for system updates 117 enabling Remote Desktop 117
reset and power buttons 34, 40, 49 scheduling 114
reset button 42, 43, 49, 50
motherboard connector for 62 T
Resume Printing command 35 terminology 44
reusable tie-wrap 88, 90 Test E-mail diagnostics 143
Run Diagnostics command 37 test interface board diagnostics 142
Test Page 37, 38
S Test Page, printing 37
safety approvals 145 thermal compound 67, 82
scanning 19 tie-wrap, reusable 88, 90
service calls transferring options (motherboard replacement)
checklist 24, 31, 104 66, 70, 72, 73, 75
service dongle 73 Tray Alignment command 36
Service Mode 65, 70–72 troubleshooting
service procedures, overview 44 beep codes during startup 131
Setup 35 checking external connections 122
shutting down 34, 42, 43, 49, 50 checking internal connections 123
side panels control panel functions 135
removing 52 control panel messages 135
replacing 52 DVD drive 135
slot assignments, motherboard 61, 62, 122 error messages and conditions 130
software network 137
media package 26 normal startup sequence 129
system 66, 105 preliminary on-site checkout 121
user 25, 66, 105, 145 printing 139
speaker startup problems 131
motherboard connection 48 system performance 136
removing 98, 100 twisted pair network cable 30
specifications 144
startup 40 U
normal sequence 129 UIB cable
static IP address, configuring 41 routing diagram 48
Suspend Printing command 35 unpacking 26
switch bank assembly 97, 102 up button 32, 58
removing 98 updating the system 70, 111, 112, 114, 116,
replacing 100 118
system performance 136 USB ports 62, 97, 122
user documentation 26
 INDEX 161

user interface board (UIB)

activity light 58
buttons on 60
description 58
display window 58
line selection buttons (move left/right
buttons) 58
menu button 58
removing 59
replacing 60
up/down buttons 58
user software
do not install after installing a new
motherboard 66
installing on client systems 25, 145
installing on the print server 105
troubleshooting problems during installation
136
using check for product updates 118
using system updates 112

V
verifying functionality 104
verifying new motherboard installation 70
video board 20
connector 56, 62
description 56
diagnostics 142
removing 57
replacing 57
voltages
checking 31, 40, 87

W
Windows XPe
password 72, 76