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John Desktop Support

John ewulu has over 5 years of experience in IT support and desktop management. He has skills in Active Directory, Exchange, Teams, and SharePoint administration as well as desktop and O365 administration. He is bilingual in English and French. His work experience includes positions providing desktop support at Dallas County and GTS, where he performed hardware and software installations, troubleshooting, and software upgrades. He has an Associate's degree in computer management and certifications in O365 Administration, MS 900, and CompTIA A+.

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Maaz Khan
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61 views3 pages

John Desktop Support

John ewulu has over 5 years of experience in IT support and desktop management. He has skills in Active Directory, Exchange, Teams, and SharePoint administration as well as desktop and O365 administration. He is bilingual in English and French. His work experience includes positions providing desktop support at Dallas County and GTS, where he performed hardware and software installations, troubleshooting, and software upgrades. He has an Associate's degree in computer management and certifications in O365 Administration, MS 900, and CompTIA A+.

Uploaded by

Maaz Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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John ewulu

14501 Montfort Drive

Dallas TX 75254

[email protected]/2147720880

Summary of skills
 Active directory management
 Exchange administration
 Microsoft Teams administration
 SharePoint administration
 Desktop support
 O365 administration
 Bilingual in English and French
 Basic networking troubleshooting
 Hardware and software troubleshooting
 Hardware deployment and installation
 Software installation
 Peripheral installation
 Cell phone troubleshooting
 Monitoring end user's workstation
 End user training
 Reimaging
 Ticketing system: IHEAT and SN
 Sccm and Remote desktop
 Inventory control
 Election field technician
 CJIS

Work Experience

Dallas county, Dallas TX 75202 May 2021 - Current

Desktop Support
 Ensure proper computer operations for end users to accomplish business tasks, resolve
escalated end user help request within establish procedures
 Provide support through coordinating computer moves ad-on, changes,
upgrades and configuration enhancements
 Resolve ticket remotely and in person
 Create account for new employees
 Reset employee's password
 Unlock user's account

GTS, Dallas TX 75202


Desktop Support April 2019 – March 2021
 Desktop support and deployment technician
 Receiving computers and prepare for deployment
 Refresh project all over the county
 Software installs
 Upgrade
 Hardware installation, desktop, laptops, printers and other electronics devices
 Resolve ticket

Operations specialist/ IT Support February 2017 – March 2019


 Make end shift report
 Assign employees to the workstation
 Hardware and software troubleshooting
 Create account for new employees
 Reset password
 Unlock employee's account
 Di kitting
 Assembly and dissemble cell phone
 Monitoring employees' workstations
Education
Associate degree computer management 2015
Student at Dallas college Dallas TX
Cybersecurity
Technical Training Certification
O365 Administration 2023
MS 900 2023
CompTIA A+ 2022

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