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Activity Template - Project Charter

The document outlines a plan to launch a new plant service offering low-maintenance plants to high-volume office customers to increase revenue by 5% by the end of the year. It details deliverables like email templates and a website, as well as costs, a $75,000 budget, and an in-scope focus on customer service and delivery processes. Success will be measured by a 3% fourth quarter revenue increase and a 5% rise in new customers three months after launch.

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Natha
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113 views3 pages

Activity Template - Project Charter

The document outlines a plan to launch a new plant service offering low-maintenance plants to high-volume office customers to increase revenue by 5% by the end of the year. It details deliverables like email templates and a website, as well as costs, a $75,000 budget, and an in-scope focus on customer service and delivery processes. Success will be measured by a 3% fourth quarter revenue increase and a 5% rise in new customers three months after launch.

Uploaded by

Natha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Project Plant Pals

Operations & Training Plan


June 22nd

Document Status: Draft | In Review | Approved

Executive Summary: Our plan is to create a service that offers high-volume customers small, low-
maintenance plants that can thrive in an office environment.

Project Goal

● Increase revenue by 5% by the end of the year by rolling out a new service that
provides office plants to top clients.
● To improve the response time to customer inquiries via email by 20 percent.

Deliverables

1. The creation of email templates for responding to typical questions.


2. launching the plant service and a finished website that highlights the new kinds of
plants being offered.

Business Case / Background

● Customer research reveals this as an untapped opportunity in the market, with the
potential to win loyalty among a demographic obsessed with finding the best gear.
Benefits, Costs, and Budget

Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Additional benefits (optional): The benefits or expected gains of the project,
include improving customer satisfaction and an increase in revenue.

Costs:
● Price of software, installation fees, time spent on hiring and training

 Price of materials, design, and prototyping

Budget needed:
● $75,000

Scope and Exclusion

In-Scope:
● Customer service standards, delivery processes, training protocols

 Product development, prototyping, manufacturing, marketing

Out-of-Scope:
● Product development, vendor contracts
● Delivery to customers

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)

Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


Sales Director, Sales Team, Marketing Director, Investors
Measuring Success

What is acceptable:

1. 3% increase in revenue by the end of the fourth quarter

2. 5% increase in new customers three months after product launch

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