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CLAIM MANAGEMENT SYSTEM

Article  in  Acta Informatica Malaysia · February 2017

DOI: 10.26480/aim.01.2017.10.11

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Mohd Farhan Md Fudzee Ts. Azizul Azhar Ramli

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 Acta Informatica Malaysia 1(1) (2017) 10-11

ISSN: 2521-0874 (Print)

ISSN: 2521-0505 (Online)
Contents List available at RAZI Publishing
Acta Informatica Malaysia(AIM)
Journal Homepage: http://www.razipublishing.com/journals/acta-informatica-malaysia

Claim Management System

Ong Lee Wah1, Rohayanti Hassan1, Shahreen Kasim2, Mohd Farhan Md Fudzee2, Azizul Azhar Ramli2, Hairulnizam Mahdin2, Seah Choon Sen2
1
Department of Software Engineering, Faculty of Computing, Universiti Teknologi Malaysia, 81310 Johor Bharu, Johor, Malaysia
2
Faculty of Computer Science and Information Technology University Tun Hussein Onn Malaysia Parit Raja, 86400 Batu Pahat, Johor, Malaysia
[email protected], [email protected], {azizulr, shahreen, farhan, aizi}@uthm.edu.my, [email protected]

ARTICLE DETAILS ABSTRACT

Article history: MBJB Claim Management System is developed to provide an online platform for MBJB staff to manage the claim
activities. By changing the current manual claim method to computerised system, the effectiveness and efficiency
Received 22 January 2017
Accepted 03 February 2017 of claim process have been improved, for instances this system can quicken the approval process as well as allow
Available online 05 February 2017 applicants to check the status of claim application, minimizes human errors in calculation and provides several
type of claim report. By putting the system online, there is no more problems of time and distance. Iterative Model
which each iterative are mini-waterfall is applied to develop this project. Furthermore, Model-View-Controller
(MVC) architecture is also used for developing this project. Hence, laravel framework is used. Data dictionary is
Keywords:
produced for better understanding on system database. Several user interfaces are created to visualise the actual
Claim Management, Mileage Claim, system environment. Last but not least, Hypertext pre-processor (PHP), Javascript, jQuery and MySQL are used
Overtime Work Claim during system development. As a conclusion, MBJB Claim Management system can replace the existing manual
claim management as well as bring benefits to staff MBJB.

1. Introduction allows developers to obtain the result faster as well as get feedbacks from
stakeholders earlier compare to normal waterfall process model.
Overtime is defined as time worked beyond officer’s scheduled working
hours. Most of the workers have the experiences in overtime work. To
claim for overtime work pay, they need to fill in claims application form by
hand. Errors can be made when the worker filling in the application form.
The accountant may make mistakes when counting for the total claims.
Meanwhile, the workers are unable to know the status of application
immediately and they are only able to know the status by checking whether
the claim amount is bank in to their bank account. The same problem
goes to the mileage claim where there are a few things to be taken into
consideration, for example, transport type and total mileage.

This project is about developing a claim management system that can

improve the performance of claiming process by letting the staff apply
for mileage claim and overtime work claim online and the system will
automatically calculate the total claims. A worker shall not claim for
overtime work that exceed one third of monthly salary per month. A Figure 1 Iteration Model
worker is able to view their status instantly. Hence, if there is any rejected 4. Result
claim application, a worker can edit the claim record immediately. Having The use case diagram of developed system is shown in Figure 2.
a system that records the claim history may help them to calculate the
accumulative claims amount. The financial manager is able to make further
budget decision by viewing the report generated by the system.

The system has been designed and illustrates using UML diagrams such
as use case diagram, sequence diagram and activity diagram based on
the analysed requirement. This project uses the laravel framework which
implements the Model View Controller (MVC) architecture. This project is
mainly written in PHP javascript, jQuery and AJAX.

2. Objectives
There are four objectives in this project, which are:
i. To analyze the requirements for application of mileage claim and overtime
work claim.
ii. To design and develop claim management system for MBJB enforcement
staff that may improve the efficiency of the claim management.
iii. To test claim management system based on User Acceptance Test.

3. Methodology
Instead of waterfall model, iteration model is more flexible. Govardhan and
Nabil (2010), stated in their journal “A Comparison between Five Models
of Software Engineering” that iteration model (as shown in figure 1) is Figure 2 Use Case Diagram of MBJB Claim Management System
an approach that divides the system into several small chunks and each
chunk is known as iteration / module. Each iteration is a mini-waterfall Below are some of the user interfaces of the MBJB Claim Management
process, so developer doesn’t require to acquire all requirement in one time System.
which may causes the delaying of the progress. As result, iteration model

Cite this article as: Claim Management System, Ong Lee Wah, Rohayanti Hassan, Shahreen Kasim, Mohd Farhan Md Fudzee, Azizul Azhar Ramli,
Hairulnizam Mahdin, Seah Choon Sen/ Acta Inform. Malay (1) (2017) 10-11
Ong Lee Wah, Rohayanti Hassan, Shahreen Kasim, Mohd Farhan Md Fudzee, Azizul Azhar Ramli, Hairulnizam Mahdin, Seah Choon Sen/ Acta Informatica 11
Malaysia 1(1) (2017) 10–11
5. Discussion
All of the objectives of Claim Management System have been achieved and
explained in Table 1.

6. Conclusion
Claim Management System is a web-based system that is used to manage
travel claim and overtime work claim. An enforcement staff can make travel
claim application and overtime work claim. A supervisor can verify staff’s
claim and a financial manager can approve staff’s claim. Financial clerk
is able to view staff salary to proceed on salary payment. Furthermore,
supervisor and financial managers are able to generate reports. The system
has shorten the process and time for claims application and approval.

7. References
1. Ali Munassar, N. M., & Govardhan, A. (2010). A Comparison Between Five
Models of Software Engineering. (IJCSI) International Journal of Computer
Science Issues, 7, 94-101

Cite this article as: Ong Lee Wah, Rohayanti Hassan, Shahreen Kasim, Mohd Farhan Md Fudzee, Azizul Azhar Ramli,
Hairulnizam Mahdin, Seah Choon Sen, Claim Management System / Acta Inform. Malay (1) (2017) 10-11
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