Configuration

Setup mode overview

1. Create views (see Create view on page 51).

2. Add content to views (see Adding content to views or Smart Wall on page 53).
3. Add overlay buttons (see Overlay buttons (explained) on page 70).
4. Set the camera properties (see Camera settings (explained) on page 63).
5. Create and manage views (see Configuring views on page 48).
6. Add cameras to views (see Add camera to view on page 53).
7. In setup mode, in the navigation pane, buttons and panes are highlighted in orange.

Disable the help

To prevent operators from accessing the help function, you can disable the help. Then nothing happens when you press F1,
and the context-sensitive links and Help buttons are no longer visible. If required, you can enable the help again.
Requirements
The availability of the help can also be controlled server-side by your system administrator. You can only disable or
enable the help if the system administrator has not locked this setting.

Steps:
1. Open the Settings window. It opens on the Application tab.
2. In the Online help list, select Unavailable.
3. Close the dialog.
4. To test that the help has been disabled, press F1. Nothing should happen.

Settings window (explained)

The Settings window lets you control which features and elements, for example, language selection, joystick setup and
keyboard shortcut setup, you want to use on each of the tabs. For languages where your normally read and write from right
to left, you can choose to enforce a visual left-to-right interface if needed.
Open the Settings window from the application toolbar:

Application settings
Application settings let you customize the general behavior and look of your XProtect Smart Client.
If available, the Follow Server column lets you specify that you want your XProtect Smart Client to follow the recommended
settings of the server. Certain settings are server-controlled, in which case, configuration on the server decides whether you
can override the settings.

Name Description
Application maximization Select how the XProtect Smart Client reacts when you maximize it by clicking the
Maximize/Restore button in the application toolbar. If you select Maximize to full
screen, the XProtect Smart Client will cover any Windows
taskbar on your screen when maximized.
Maximization is not the same as full screen viewing.
Camera error messages Select how the XProtect Smart Client displays camera-related message texts.
These can be displayed as an overlay on top of the camera image or on a black
background. You can also choose to hide such messages completely.

Server error messages Select how the XProtect Smart Client displays server-related message texts.
These can be displayed as an overlay or hidden completely.
Default for video indicator Select whether to show or hide the green video indicator on the camera title bar.
Lights up when connection to the camera is established.
You can override this setting on individual cameras by adjusting camera properties
in setup mode.

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 Default for camera title bar Select whether to show or hide the camera title bar. The title bar displays the name
of the camera and the colored indicators signifying events, detected motion, and
video recordings.
You can override this setting on individual cameras by adjusting camera properties
for the camera(s) in setup
mode.
Show current time in title bar Select whether to show or hide the current time and date (of the computer running
the XProtect Smart Client) in the title bar.
Show in empty view positions Select what to show if there are empty positions in views, for example, you can
select a logo or have just a black background displayed.
View grid spacer Select the thickness of the border between camera positions in views.
Default image quality Select a default for the quality of video viewed in the XProtect Smart Client.
Note that image quality also affects bandwidth usage. If your XProtect Smart Client
is used over the internet, over a slow network connection, or if for other reasons
you need to limit bandwidth use, image quality can be reduced on the server by
selecting Low or Medium.
You can override this setting on individual cameras by adjusting camera properties
for the camera(s) in setup
mode.

Default frame rate Select a default frame rate for video viewed in the XProtect Smart Client.
You can override this setting on individual cameras by adjusting camera properties
for the camera(s) in setup mode.
PTZ click mode Select a default PTZ click mode for your PTZ cameras. Options are click-to center or
virtual joystick. You can override this setting on individual cameras by selecting a
different default PTZ click mode for the camera.
Start mode Select how the XProtect Smart Client opens after you have logged in. Options are
full-screen mode, window mode or your last used mode.
Start view Select whether the XProtect Smart Client displays a view immediately after you
have logged in. Options are: the view you last used, no view, or that you decide
after you have logged in.
Hide mouse pointer Lets you select whether you want the mouse pointer to be hidden after a period of
inactivity. You can specify how much time you want to elapse before hiding the
mouse pointer. The default option is after 5 seconds. Options are:
⚫ Never

⚫ After 5 seconds

⚫ After 10 seconds

⚫ After 20 seconds

⚫ After 30 seconds

If you move the mouse after a period of inactivity, it is enabled immediately.

Snapshot Specify whether you want the snapshot feature to be available or unavailable. A
snapshot is an instant capture of a frame of video from a camera at a given time.
Path to snapshots Specify the path indicating where you want your snapshots to be saved to.
Online help Specify whether the help should be available or not in XProtect Smart Client. If you
disable the help, nothing happens when you press F1, and the context sensitive
links and Help buttons are no longer visible.

Panes settings
The Panes settings let you specify whether you want a pane to appear on a particular tab.
Some panes may contain functionality which may not be available to you, either because of your user rights or the
surveillance system (see Surveillance system differences on page 33) you are connected to.
The Mode column displays where the pane is available, the Function column lists the name of the pane, and the Setting
column lets you specify whether you want the pane to be available or unavailable.
If available, the Follow Server column lets you specify that you want your XProtect Smart Client to follow the recommended
settings of the server. Certain settings may already be server-controlled, in which case configuration on the server decides
whether you can override the settings.
Functions settings
The Functions settings let you specify the functions (for example, playback on the Live tab) that you want to display on a
particular XProtect Smart Client tab.
The Mode column displays where the pane is available, the Function column displays the name of the function, and the
Setting column lets you specify whether or not you want the pane to be available.

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If available, the Follow Server column lets you specify that you want your XProtect Smart Client to follow the recommended
settings of the server. Certain settings are server-controlled, in which case configuration on the server decides whether or
not you can override the settings.
Functions:

Name Description
Live > Camera playback The ability to play back recorded video from individual cameras on the Live tab.
Live > Overlay buttons The ability to view and use overlay buttons on the Live tab for activating
speakers, events, output, moving PTZ cameras, clearing indicators from cameras,
etc.
Live and Playback > Bookmark Select whether you want to add quick or detailed bookmarks from the view
position toolbar or through ready-made overlay buttons on the Live or the
Playback tab. Enabling or disabling this option on the Playback tab will control
whether or not the corresponding button is enabled on the Sequence Explorer
tab.
Depending on your user rights, access to adding bookmarks from some cameras
may be restricted.
Live and Playback > Print The ability to print from the Live and Playback tab. Enabling or disabling this
option on the Playback tab will control whether or not the corresponding button
is enabled on the Sequence Explorer tab.
Live and Playback > Bounding boxes The ability to show bounding boxes on live video on the Live tab or on recorded
video on the Playback tab on all cameras. Bounding boxes are used for, for
example, tracking objects.
The bounding box feature is only available if connected to certain surveillance
systems and to cameras that support metadata. Depending on your user rights,
access to bounding boxes from some cameras may be restricted.
Playback > Independent playback The ability to play back recorded video from individual cameras independently on
the Playback tab, where all cameras in a view otherwise by default display
recordings from the same point in time (the playback time).
Setup > Edit overlay buttons The ability to add new or edit existing overlay buttons in setup mode. To add
overlay buttons, the Overlay Buttons list must be set to Available (you manage
this on the Panes tab in the Settings window).
Setup > Edit video buffering The ability to edit video buffering is part of the camera properties in setup mode.
To edit video buffering, the Setup tab's Properties pane must also be made
available (you manage this on the Settings window's Panes tab).

Timeline settings
The Timeline settings let you specify your general timeline settings.
If available, the Follow Server column lets you specify that you want your XProtect Smart Client to follow the recommended
settings of the server. Certain settings are server-controlled, in which case, configuration on the server decides whether you
can override the settings.

Name Description
Incoming audio Select to show or hide incoming audio on the timeline
Outgoing audio Select to show or hide outgoing audio on the timeline.
Additional data Select to show or hide additional data from other sources.
Additional markers Select to show or hide additional markers from other
sources.
Bookmarks Select whether to show or hide bookmarks on the
timeline.
Motion indication Select whether to show or hide motion indication on the
timeline.
All cameras timeline Select whether to show or hide the timeline for all
cameras.
Playback Select whether or not to skip gaps during playback.

Export settings
The Export settings let you specify general export settings.

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If available, the Follow Server column lets you specify that you want XProtect Smart Client to follow the recommended
settings of the server. Certain settings may already be server-controlled, in which case, configuration on the server decides
whether you can override the settings.

Name Description
Export to Select the path you want to export to.
Privacy mask Select if you want to cover areas with privacy masks in the
exported video.
The privacy masks that you add here only apply to the
current export and for the selected video. The export may
already include video with privacy masks configured by
your system administrator. These privacy masks are
configured in the Management Client, on the Privacy
masking tab.
Media player format Select whether or not you can export in media player
format.
Media player format-Video texts Select whether you want video texts to be optional,
required or unavailable when you export in media player
format. With video texts, the user can add overlay text on
the exported recordings.
Media player format-Video codec properties Select if you want codec configuration to be available or
not when you export in media player format. The codec
properties depend on the selected codec.
Not all codecs support this option.
XProtect format Select whether or not you can export in XProtect format.
XProtect format-Project comments Select whether you want project comments to be optional,
required or unavailable when you export in XProtect
format.
XProtect format-Device comments Select whether you want device comments to be optional,
required or unavailable when you export in XProtect
format.
Still image export Select whether or not you can export still images.

Smart map settings

Enter the Bing Maps key or Google Maps client ID or key for the Bing Maps API or Google Maps API that you use.
You can edit these settings only if your administrator has allowed you to in Management Client.
Name Description
OpenStreetMap geographic background Specify whether the OpenStreetMap service can be used
as a geographic background. If you select Unavailable,
XProtect Smart Client does not display it as an option.
Alternative OpenStreetMap tile server To use a different tile server (see Change OpenStreetMap
tile server on page 83) for your OpenStreetMap than the
one specified in the configuration, enter the server
address here.
Create location when layer is added Specify whether to create a location when a user adds a
custom overlay. For more information, see Add custom
overlay on smart map on page 87.
Bing Maps key Enter or edit the private cryptographic key that you
generated for the Bing Maps API.
Client ID for Google Maps Enter or edit the client ID that you generated for the
Google Static Maps API.
Private key for Google Maps Enter or edit the private cryptographic key that you
generated for the Google Static Maps API.
Remove cached Smart Map files Smart map saves to the cache on your local computer so
that it can load faster. Use this setting to specify how often
you want to remove the cached files.
Keyboard settings

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Keyboard settings let you assign your own shortcut key combinations to particular actions in the XProtect Smart Client. The
XProtect Smart Client also features a small number of standard keyboard shortcuts (see Keyboard shortcuts (explained) on
page 155), immediately ready for use.

Name Description
Press shortcut key Enter the key combination you want to use as a shortcut
to a particular action.
Use new shortcut in Select to define how you want to apply the shortcut:
⚫ Global: On all of the XProtect Smart Client tabs

⚫ Playback mode: Only on the Playback tab

⚫ Live mode: Only on the Live tab

⚫ Setup mode: Only in setup mode

Categories Select a command category and then select one of the

associated commands.
If you want all your views listed to allow you to create
keyboard shortcuts for individual views, select the Views.
All category.
Some commands only work when the keyboard shortcut is
used in certain contexts. For example, a keyboard shortcut
with a PTZ-related command will only work when using a
PTZ camera.
Parameter If relevant, specify a parameter for the command or
action. For example, if you want to specify the window
and view position for the Copy the selected camera view
item parameter, enter 2;1 to have the camera copied to
the floating window (window 2), in the first view position
(view position 1).

Joystick settings
Even though joystick control is supported for a large number of PTZ cameras, not all PTZ cameras may be joystick-
controlled.
When a new joystick is detected by the XProtect Smart Client, a default pan-tilt-zoom (PTZ) configuration for the joystick is
added automatically. However, the Joystick settings let you customize the setup for all your XProtect Smart Client joysticks.
Name Description
Select joystick Select from the list of available joysticks.
Axis setup: Name There are three axes:
⚫ X-axis (horizontal)

⚫ Y-axis (vertical)

⚫ Z-axis (the depth or zoom level)

Axis setup: Invert Select to change the default direction the camera moves in
when you move the joystick. For example, select to move
a PTZ camera to the left when you move the joystick to the
right and move down when you move the joystick towards
you.
Axis setup: Absolute Select to use a fixed rather than a relative positioning
scheme (moving the joystick moves the joystick-controlled
object based on the object's current position).
Axis setup: Action Select the function for an axis: Camera PTZ Pan, Camera
PTZ Tilt, Camera PTZ Zoom, or No action.
Axis setup: Preview Test the effect of your selections. When you have selected
a function for the axis you want to test, move the joystick
along the required axis to view the effect, indicated by a
movement of the blue bar.
Dead zone setup: Pan/Tilt Specify the dead zone for the joystick's pan and tilt
functions. The further you drag the slider to the right, the
larger the dead zone becomes, and the more you will have
to move the joystick handle before information is sent to
the camera. Dragging the slider to the far left disables the
dead zone (only recommended for high-precision

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 joysticks). Use the Axis setup preview to test the effect of
your dead zone settings.
Dead zone setup: Zoom Specify dead zone for the joystick's zoom function. The
further you drag the slider to the right, the larger the dead
zone becomes, and the more you will have to move the
joystick handle before information is sent to the camera.
Dragging the slider to the far left disables the dead zone
(only recommended for high-precision joysticks). Use the
Axis setup preview to test the effect of your dead zone
settings.
Button setup: Name The name of the button.
Button setup: Action Select one of the available actions for the required joystick
button.
Button setup: Parameter If relevant, specify a parameter for the command or
action. For example, if you want to specify the window
and view position for the Copy the selected camera view
item parameter, enter 2;1 to have the camera copied to
the floating window (window 2), in the first view position
(view position 1).
Button setup: Preview Verify that you are configuring the right button, press the
corresponding button on the joystick. The relevant button
will display in blue in the Preview column.

Access control settings

Select whether or not you want access request notifications to pop up in XProtect Smart Client.

If the Follow Server field is selected, your system administrator controls the setting of Show Access Control Notifications.
Alarm settings
In Alarm settings, you can:
⚫ Select whether or not you want alarms to play sound notifications

⚫ Start video playback some time before the alarm was triggered. This is useful when, for example, you want to see the

moments before a door was opened

⚫ Select whether or not you want to preview the most recent alarm regardless of which alarm is selected in the alarm list

Advanced settings
The Advanced settings let you customize advanced XProtect Smart Client settings. If you are not familiar with the advanced
settings and how they work, just keep their default settings. If you connect to some surveillance systems (see Surveillance
system differences on page 33), you may see Follow Server column. You can use this column to make XProtect Smart Client
follow the recommended settings of the server as set up in the Management Client's Smart Client Profiles. You may
experience that certain settings are already server-controlled, in which case configuration on the server decides whether or
not you are able to override those settings.
Name Description
Multicast Your system supports multicasting of live streams from recording servers to clients. If
multiple XProtect Smart Client users want to view live video from the same camera,
multicasting helps saving considerable system resources.
Multicasting is particularly useful if you use the Matrix functionality, where multiple
clients require live video from the same camera.
Multicasting is only possible for live streams, not for recorded video/audio.

Enabled: is the default setting. In the Management Client, the recording servers and
cameras must also have the functionality enabled to make multicasting from servers to
clients available.
Disabled: multicasting is not available.
Hardware acceleration Controls if hardware-accelerated decoding is in use. The load on the CPU is high in a view
with many cameras. Hardware acceleration moves some of the CPU load to the Graphics
Processing Unit (GPU). This improves the decoding capability and performance of the
computer. This is useful, mainly if you view multiple H.264/H.265 video streams with a
high frame rate and a high resolution.

Auto is the default setting. It scans the computer for decoding resources and always
enables hardware acceleration if available.
Off disables hardware acceleration. Only the CPU processes the decoding.

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 Maximum decoding Controls how many decoding threads are used to decode video streams. This option can
threads help you improve performance on multi-core computers in live as well as playback mode.
The exact performance improvement depends on the video stream. This setting is mainly
relevant if using heavily coded high resolution video streams like H.264/H.265—for which
the performance improvement potential can be significant—and less relevant if using, for
example, JPEG or MPEG-4. Note that multi-threaded decoding generally is memory-
intensive. The ideal setting depends on the type of computer you use, the number of
cameras you need to view, and on their resolution and frame rate.

Normal means that no matter how many cores your computer has, it will only use one
core per camera position.
Auto is the default setting. Auto means that the computer uses as many threads per
camera position as it has cores. However, the maximum number of threads is eight, and
the number of threads actually used may be lower, depending on which codec
(compression/decompression technology) is used.

Advanced users can manually select the number of threads used, with a maximum of
eight. The number you select represents a maximum; the number of threads actually
used may be lower, depending on the codec (compression/decompression technology).

This setting affects all camera positions, in all views, in live as well as playback mode. You
cannot specify the setting for individual camera positions or views. Because this setting
may not be equally ideal for all of your camera positions and views, we recommend that
you monitor the effects and, if required, re-adjust the setting to achieve the optimum
balance between performance improvement and memory use.
Deinterlacing Interlacing determines how an image is refreshed on a screen. The image is refreshed by
first scanning the odd lines in the image, then scanning every even line. This allows a
faster refresh rate because less information is processed during each scan. However,
interlacing may cause flickering, or the changes in half of the image's lines may be
noticeable. With Deinterlacing, you convert video into a non-interlaced format. Most
cameras do not produce interlaced video, and this option will not impact quality or
performance of non-interlaced video.

No filter is the default setting. No deinterlacing is applied, so the characteristic jagged

edges may show up in images if objects are moving. This is because the even and odd
lines of the full image are weaved together to compose the full resolution picture.
However, these are not captured at the same time by the camera, so objects in motion
will not be aligned between the two sets of lines, causing the jagged-edge effect.
Performance impact: None.
Vertical stretch top field: This option only uses the even lines. Each odd line will be
“copied” from the previous (even) line. The effect is that jagged edges do not appear, but
this is at the expense of reduced vertical resolution.
Performance impact: Less expensive than the No filter option because only half the
number of lines will need post-processing.
Vertical stretch bottom field: This option only uses the odd lines. Each even line will be
“copied” from the following (odd) line. The effect is that jagged edges do not appear, but
this is at the expense of reduced vertical resolution.
Performance impact: Less expensive than the No filter option because only half the
number of lines will need post-processing.
Content adaptive: This option applies a filter to areas of the image where jagged edges
would otherwise show up. Where no jagged edges are detected, the image is left
untouched. The effect is that jagged edges are removed and full vertical resolution is
preserved in the areas of the image where no jagged edges are perceived. Performance
impact: More expensive than the No filter option because the total CPU cost per decoded
and rendered frame is increased by around 10%.
Video diagnostics View the settings and performance level of the video stream in the selected view. This is
overlay helpful when you must verify settings or diagnose a problem.

Select between these options:

Hide: No video diagnostics overlay. Default setting.
Level 1: Frames per second, video codec, and video resolution.
Level 2: Frames per second, video codec, video resolution, multicast, and hardware
acceleration status.

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 Level 3: Debug level. Mainly for system administrators to troubleshoot or
optimize system performance.
Time zone Select a predefined time zone or a custom time zone. The available options are:

Local: the time zone of the computer running the XProtect Smart Client
Master Server's time zone: the time zone of the server UTC
Custom time zone: if you want a particular time zone, select this option and then select
from the list of available time zones in the Custom time zone field.
Custom time zone If you have selected Custom in the Time zone field, you can select any time zone known
by the computer. This is useful if two users in different time zones need to view an
incident—having the same time zone makes it easier to identify and establish that they
are watching the same incident.
PDF report format Select A4 or letter format for your PDF reports. You can create reports of
events from, for example, XProtect Access.
PDF report font Select a font to be used in your PDF reports.

Language settings
Specify the language version of your XProtect Smart Client. Select from the list of available languages and then restart the
XProtect Smart Client for the change to take effect.
Configuring views
In setup mode, you can create groups and views, and specify which cameras should be included in each view. If a top-level
folder has a red background, it is protected:
You can still access any views under the protected top-level folder, but you cannot create new views or edit existing views
under it.

Your ability to edit views and groups depends on your user rights. Basically, if you can create the view or group, you can
also edit it. If in doubt, contact your system administrator.
Private and shared views (explained)
Views can be private or shared:
• Private views can only be accessed by the user who created them. To make the view private, create it inside the
Private folder
• Shared views allow many XProtect Smart Client users to share the same views. This is possible because all views
are stored on the surveillance system server. Depending on your type of surveillance system :
• There may be a default folder for shared views named Shared or Default group
• Shared views can be shared by all XProtect Smart Client users, or access to selected shared views can be
given to certain XProtect Smart Client users. Typically, only a few people in an organization can create
and edit shared views. For example, the system administrator may create and maintain a number of
shared views, so users do not need to create their own views

Not all users may have access to all cameras on the surveillance system. Some of the features you include in your shared
view may not be supported in earlier versions of XProtect Smart Client. Always make sure that the users you want to share
with have the necessary rights and are running the same XProtect Smart Client version as yourself.

Views and view groups (explained)

If you have a large or complex hierarchy of view groups, the search function does not only ease the navigation. It also adds
the ability to search across the existing structure. How well this goes, depends on your organization having worked out a
well considered and consistent naming convention for views and cameras.

The example below shows the benefit of searching instead of navigating through a complex hierarchy when you need to get
an overview of related views:

You can search for views that contain specific cameras or view item types. For example, if you want to see all
views that contain PTZ cameras, cameras from a certain manufacturer or views that contain these view item types:
⚫ Map

⚫ Alarm

⚫ Matrix

⚫ HTML

⚫ Name of camera in view

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⚫ Add-on products
Finally, you can search for keywords.

Create view groups

1. In setup mode, in the Views pane, select the Private or Shared top-level folder you want to add a group to.
2. Click Create New Group:
A new group is created named New Group.
3. Select and click the New Group to overwrite the name.
4. You can now create views within this group.
Create view
To view or play back video in XProtect Smart Client, first you must create a view, where you add the cameras you need.
Requirements
Before creating the view, you need a group that you can add the view to. For more information, see Create view groups on
page 51.
Steps:
1. In the right corner, click Setup to enter setup mode.
2. In the Views pane, select the group you want to add the view to.
3. Click to create a new view.
4. Select a layout. The layouts are grouped according to their aspect ratio, and according to whether they are
optimized for regular content or content in portrait mode (where the height is greater than the width).
5. Enter a name for the view by overwriting the default New View name.
6. Click Setup again to exit the setup mode.

Views can be private or shared (see Private and shared views (explained) on page 49).

Copy, rename, or delete a view or group

Views can only be copied within the same session; you cannot copy views from one XProtect Smart Client to another.
If you have a view and you want to reuse it, you can copy it. You can also copy a group of views or a private view to a shared
view.
1. In setup mode, in the navigation pane, select the view.
2. Click Copy. Or press CTRL+C.
3. Browse to where you want to copy the view, select Paste. Or press CTRL+V.
Alternatively, you can select and drag the view to another folder.
4. The copied view is by default named the same as the original followed by (2). To change the name, click Rename.
Or right-click and select Rename.
• To delete a view, select the relevant view, and either click Delete. Or right-click and select Delete.

Deleting a group will delete all views and any subgroups within the group as well.

Adding content to views or Smart Wall

Apart from cameras, there are other elements that you can add to the views or Smart Wall, for example alarms, hotspots,
and maps. For more information, see Content inside views (explained) on page 150 or the topics in this section.
Add camera to view
1. In setup mode, select the view you want to add a camera to.
2. In the Overview pane, expand the required server to view a list of available cameras from that server.

Often, you will only see a single server, but if you are connected to a large surveillance system, you may see a
hierarchy of several servers. If a server is listed with a red icon, it is unavailable, in which case you will not be able
to view cameras from that server.

3. Select the camera from the list and drag it to the position in the view. An image from the camera appears in the
selected position. If a connection cannot be established, just the camera name is displayed.

If areas in the video are blurred or grayed out, it is because your system administrator has covered these areas
with privacy masks (see Privacy masking (explained) on page 221).

4. You can specify the camera properties (such as quality, frame rate and more) in the Properties pane. For more
information, see Camera settings (explained) on page 63.
5. For each camera you want to add, repeat the steps above.
6. To add multiple cameras to a view, for example all of the cameras from a camera folder under a server, drag the
folder to the view. Make sure a sufficient number of positions are available in the view.

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 You can easily change which cameras are included in your view by dragging a different camera to the position.

Add Smart Wall overview to view

After your system administrator has set up your Smart Wall in the Management Client, you can add it to one or more views.
Steps:
1. Click Setup to enter setup mode.
2. Select the view where you want to add the Smart Wall.

Wide layouts are especially suitable for displaying Smart Wall content. The bottom of the 1+1+2 view provides a
wide position ideal for displaying Smart Wall content. The 1×3 view can graphically represent three different
Smart Wall setups at the same time.

3. In the System Overview pane, drag the Smart Wall element to the relevant view item. The view item now
contains a graphical representation of the Smart Wall.
4. Click Setup again to exit setup mode.
5. If your organization has more than one Smart Wall, select the relevant Smart Wall.
6. If the Smart Wall has more than one preset, select the relevant preset in the Preset list. Presets contain
predefined settings that determine which cameras are displayed, and how content is structured on each monitor
on the video wall.

After selecting a Smart Wall and a preset, other users can select a different Smart Wall, preset, or both.

Add image to view or Smart Wall

You can display static images in a view, or on one or more Smart Walls. For example, this is useful when you want to share a
snapshot of a suspect, or a diagram of emergency exits.

If you are sharing an image with users or Smart Walls that cannot access the network location of the image file, you can
embed the image. When you embed an image it is stored in Smart Client, and the connection to the original file location is
removed. If you remove or replace an embedded image from a Smart Wall and want to display it again, you must add the
image file to the Smart Wall again.

Steps:
1. Click the Setup button to enter setup mode.
2. In the System Overview pane, drag the Image item to a position in the view.
3. Select the image file that you want to add, and then click Open.
4. To make the image available to others who cannot access the location of the image file, on the Properties pane,
click Embed. The file is stored in the system.
5. To send the image to your Smart Wall, in the toolbar of the view item, click More > Send to Smart Wall.
6. Select the Smart Wall, the monitor, and the tile where you want the image to appear.
7. Repeat steps 5-6 for each Smart Wall that you want to send the image to.

Add text to view item or Smart Wall

You can add text to a view item. If you are using XProtect Smart Wall, afterward you can add the text to your Smart Wall.
For example, this is useful when you want to send a message or instructions to operators, or post a work schedule for
security personnel. You can use up to 1,000 characters.

Steps:
1. Click Setup to enter setup mode.
2. On the System Overview pane, drag the Text item to the view item, where you want the text to appear. The Text
Editor window appears.
3. Enter the text.
4. Click Save.
5. To change your text after you save it, in setup mode, click Edit text in the Properties pane.
6. To add the text to your Smart Wall, in the text view item, click More > Send to Smart Wall and select the monitor
and tile in the Smart Wall, where you want the text to appear.
You can insert tables from products such as Microsoft Word and Microsoft Excel, but you cannot make changes to the
tables. Additionally, to accommodate for the dark and light themes in XProtect Smart Client, the system tries to change the
color format of light or dark text.

For more information about displaying text on a Smart Wall, see Display text on one Smart Wall on page 246 or Display text
on more than one Smart Wall on page 247.

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Add carousel to view or Smart Wall
Carousels let you constantly browse between the cameras of the carousel at a speed you define.
1. Click Setup to enter setup mode.
2. In the System Overview pane, click and drag the Carousel item to the position in the view.
3. In the Carousel Setup window:
1. Go to the Cameras section.
2. Locate and double-click each camera you want to add to the carousel.
4. To define the sequence the cameras appear in the carousel, in the Selected cameras list, move the cameras up or
down.
5. Enter the number of seconds each camera appears in the carousel. You can specify a value for all cameras, or for
each camera.
6. Click OK to close the Carousel Setup window.
7. Click Setup again to exit setup mode.
8. (optional) To change settings for the carousel, in the setup mode, go the Properties pane and click Carousel
Setup.
9. To send the carousel to your Smart Wall, see Display carousel on Smart Wall on page 244.

Add hotspot to view or Smart Wall

When clicking a view item or tile with a camera in a Smart Wall, the video feed from the camera is displayed in a high
resolution in the hotspot view item.
Steps:
1. Click Setup to enter setup mode.
2. In the System Overview pane, click and drag the Hotspot item to the required position in the view. The position
displays a hotspot icon: .
3. Click Setup again to exit the setup mode.
4. (optional) To set the properties for the hotspot, in setup mode, go to the Properties pane.
5. To send the hotspot to your Smart Wall, see Display hotspot on Smart Wall on page 245.

To save bandwidth, you can specify a low image quality for the other positions in your view and a high quality for the
hotspot.

Add camera navigator to view or Smart Wall

Camera navigators let you set up a complete overview of an area by adding all cameras that cover the area in a single view.
For example, this is useful if you want to be able to follow someone around a building. As the person moves, you can switch
to the next camera. For more information, see Camera navigator (explained) on page 193.
Steps:
1. Click Setup to enter setup mode.

To get the most out of the camera navigator and to be able to see the camera views in the pane on the right,
select a 1 x 1 view.

2. From the System Overview pane, drag the Camera Navigator to your view.
3. In the Select Home Map and Camera window, select the map that you want to base your navigation on.
4. Click the camera that you want to select as the default camera whenever you open the Camera Navigator, and
then click OK.
5. Click Setup to exit setup mode.
6. To send the camera navigator to your Smart Wall, see Display camera navigator on Smart Wall on page 247.

Add map to view or Smart Wall

You can add existing maps to views or create new ones.
1. Click Setup to enter setup mode.
2. In the System Overview pane, drag the Map item to a position in the view.
3. In the Map Setup window that appears, select either Create new map or Use existing map. A triangle next to a
map name indicates that the map might have one or more sub-maps. Sub-maps and the elements they contain
are also added.
4. In the Name field, enter a name for the map. The name will be displayed in the title bar of the position.

If you leave the Name field blank and click Browse., the Name field displays the name of the image file you select.

5. Click Browse. to browse for the image file to use as a map.

6. Click Open to select image file.
7. Click OK.
8. Click Setup again to exit setup mode.

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 9. To display the map on your Smart Wall, see Display map on Smart Wall on page 248.

Add smart map to view

Start using a smart map by adding it to a view. By default, the basic world map is displayed. After you add the smart map,
you can change the geographical background. For more information, see Change geographic backgrounds on smart maps
on page 83.

Steps:
1. On the Live or Playback tabs, select the view where you want to add the smart map.
2. Click Setup.
3. Expand the System Overview pane, and then drag the Smart map item to the view.

For more information, see Smart map (explained) on page 227.

Add HTML page to view or Smart Wall

You can add HTML pages to views and your Smart Wall. For example, this is useful for displaying instructions, company web
pages, Internet map services, collections of links, e-learning pages, and so on.

Steps:
1. Click Setup to enter setup mode.
2. In the System Overview pane, click and drag the HTML Page item to the view. The Open URL window appears.
3. In the Open field, enter the location of the required HTML page (example:
http://www.mywebsite.com/mywebpage.htm).
-Or-If the HTML page is stored locally on your computer, do one of the following:
• Specify its location on your computer (example: C:\myfiles\mywebpage.htm)
• Click Browse to browse for the required HTML page
4. Click OK.
5. Click Setup again to exit setup mode.
6. (optional) To set the properties, see Set properties for HTML page on page 59.
7. To display the HTML page on your Smart Wall, see Display HTML page on Smart Wall on page 247.

Set properties for HTML page

When you have added an HTML page to a view or Smart Wall, you can set the properties, for example the size of text
displayed on the HTML page.

Requirements
You have added the HTML page to your view or Smart Wall. For more information, see Add HTML page to view or Smart
Wall on page 58.
Steps:
1. Click Setup to enter setup mode.
2. Select the imported HTML page in the view.
3. In the Properties pane, change one or more of these properties:
• URL: Click New to specify a new URL or location of the HTML page
• Scaling: Select the scaling of the HTML page. The optimal scaling depends entirely on the content of the
imported HTML page and how you want to display it

As a rule, with a high scaling value such as 1280×1024, text on the HTML page will appear relatively small. With a
low scaling value, such as 320×200, text on the HTML page will appear relatively large.

• Enable HTML scripting: Only select this feature if the HTML page is a custom-made HTML page for navigating
or triggering features inside the XProtect Smart Client itself (see examples of custom made HTML pages in
Scripting HTML page for navigation on page 127)

If selected, a client script required for navigating and controlling a number of features inside the XProtect Smart
Client will be added to the HTML page. For HTML pages which are not going to be used for such purposes, the
client script cannot be used, and may even cause the HTML page to malfunction.

• Hide toolbar: By default, a simple navigation bar is inserted above each imported HTML page. The navigation
bar has the following five buttons: Back, Forward, Refresh, Home and Print: If you do not want the
navigation bar, you can hide it by selecting Hide toolbar

4. Click Setup again to exit setup mode.

User manual |XProtect® Smart Client 2019 R2

Add overlay buttons to views
You can activate speakers, events, output, and more through overlay buttons which appear when you move your mouse
over individual camera positions in views on the Live tab.
You can add as many buttons as needed.
1. In setup mode, in the Overlay Buttons pane, select and drag the action onto the camera position.
2. When you release the mouse, the overlay button appears. To resize the button, drag the handles that appear.
3. If you want to change the text of the overlay button, double-click the text, overwrite it, and then click the check
mark button to save. To undo, click the cancel button. When you save, the text scales to the largest possible size
on the button.

Add alarms to views or Smart Wall

By adding the Alarm List to your view or Smart Wall, you can share a list of prioritized alarms that people should address, or
just an individual alarm to put focus on one particular incident.
Steps:
1. On the Views pane, select the view where you want to add the Alarm List.
2. Click Setup to enter the setup mode.
3. On the System Overview pane, expand Alarms and drag the Alarm List overview to a view item.
4. Click Setup to exit setup mode.
5. To send the alarm list to your Smart Wall, see Display alarms on Smart Wall on page 249.

Permanently hide camera toolbar

When you minimize the camera toolbar in a view item, the toolbar remains minimized only to you in the current session.
However, you can hide it permanently for a particular view item, for all users with access to the view item.
Steps:
1. On the Live or Playback tab, click Setup to enter setup mode.
2. Find the view item where you want to hide the toolbar.
3. Click to hide the toolbar.
4. Click Setup again to exit setup mode.

The setting you make in setup mode is stored on the server, so that the change impacts other XProtect Smart Client
operators.

Assign a shortcut number to a view

In setup mode, you can assign shortcut numbers to views to let users select views using standard keyboard shortcuts (see
Keyboard shortcuts (explained) on page 155).
1. In setup mode, in the Views pane, select the view you want to assign a shortcut to.
2. In the Shortcut field, specify a shortcut number, and then press ENTER. The shortcut number appears in
parentheses in front of the view's name.
3. Repeat as necessary for other views.

Add or edit views in simplified mode

You can select or search for existing views or cameras in the Select view list. However, to add or edit views, for example
renaming the view or changing a camera, you need to switch to advanced mode.
Steps:
1. In the toolbar, click and then to switch to advanced mode.
2. Click Setup to enter setup mode.
3. To add a view, see Create view on page 51.
4. To edit a view:
1. Select the view.
2. Edit the view.
3. Click Setup again to save the changes.

If the button is not available, you cannot switch to advanced mode. In that case, please contact your system administrator.

For more information, see Modes in XProtect Smart Client (explained) on page 145.

Configuring cameras
The settings in this section pertain to the Overlay Buttons and Properties panes. To access these panes, click the Setup
button and make sure that the navigation pane on the left-hand side is visible.

Camera settings (explained)

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In Setup mode, in the Properties pane, you can view and edit properties for the selected camera (the selected camera is
indicated by a bold border in the view).

Name Description
Camera name Displays the name of the selected camera.
To change the camera, click the ellipsis button to open the Select Camera window and select
a different camera. This can be useful if you want to change the camera but keep the settings.
Live Stream If available, select the live stream that you want to display in the view. If multiple streams
have been set up on the server, you can select either Default or one of the available stream
options. If you select another option than Default, you will not be able to edit Image quality
or Frame rate settings.
Image quality Determines the quality of video when viewed, but also affects bandwidth usage. If your
XProtect Smart Client is used over the internet, over a slow network connection, or if for
other reasons you need to limit bandwidth use, image quality can be reduced on the server
side by selecting Low or Medium.

When selecting a reduced image quality, images from the selected camera are re-encoded to
a JPEG format on the surveillance system server before being sent to the XProtect Smart
Client.

Re-encoding takes place along the following lines:

Full: The default setting, providing the full quality of the original video.
Super high (for megapixel): Re-encoding to an output width of 640 pixels (VGA) and a JPEG
quality level of 25%.
High: Re-encoding to an output width of 320 pixels (QVGA) and a JPEG quality level of 25%.
Medium: Re-encoding to an output width of 200 pixels and a JPEG quality level of 25%.
Low: Re-encoding to an output width of 160 pixels and a JPEG quality level of 20%.
Height will scale according to the width and the aspect ratio of the original video.
Your image quality selection will apply for live as well as recorded video, and for JPEG as well
as MPEG. For MPEG, however, only keyframes will be re-encoded when viewing live video,
whereas all frames will be re-encoded when viewing recorded video.
While using a reduced image quality helps limit bandwidth use, it will—due to the need for
reencoding images—use additional resources on the surveillance system server.

You can quickly reduce the bandwidth usage for all cameras in the view by reducing the
image quality for a single camera, then clicking the Apply To All button.
Keep when When you view live or recorded video, you can double-click a particular camera position in a
Maximized view to maximize it. When you do this, video from the camera is by default displayed in full
quality, regardless of your image quality selection.

If you want to make sure that the selected image quality also applies when video is enlarged,
select the Keep when maximized box, located immediately below the Image quality setting.
Frame rate Select a frame rate for the selected camera. Select between Unlimited (default), Medium, or
Low. The combination of the frame rate you select and the way your surveillance system is
set up (see Frame rate effect (explained) on page 69) affects the quality of your video.
PTZ click mode Select a default PTZ click mode for your PTZ cameras. Options are click-to-center or virtual
joystick. You can override this setting on individual cameras by selecting a different default
PTZ click mode for the camera.
Fisheye split mode Available only if the selected camera is a fisheye camera. Fisheye technology allows the
creation and viewing of 360º panoramic images. The XProtect Smart Client supports up to
four different viewpoints from a single fisheye camera. The Fisheye split mode list lets you
select the required split mode:
No split lets you view a single viewpoint.
Two by two lets you view four different viewpoints at a time.
When viewed on any of the XProtect Smart Client's tabs, the fisheye camera will appear as
specified, with either one or four viewpoints from the same image.

When you view different viewpoints from a fisheye camera, you can navigate each viewpoint
independently by clicking inside each viewpoint, or by using the PTZ presets menu on the
camera toolbar.
Maintain Image If selected, video will not be stretched to fit the size of the camera position. Rather, video will
Aspect Ratio be displayed with the aspect ratio (height/width relationship) with which it has been
recorded.

User manual |XProtect® Smart Client 2019 R2

 This may result in horizontal or vertical black bars appearing around the images from some
cameras.

If check box is cleared, video will be stretched to fit the position in the view; this may lead to
slightly distorted video, but you will avoid any black bars appearing around the video.
Update on motion If selected, video from the selected camera will only be updated on the XProtect Smart
Client's Live tab when motion is detected. Depending on the motion detection sensitivity
configured for the camera on the surveillance system server this can help reduce CPU usage
significantly.

When video is only updated on motion, users will see the message No motion together with
a still image in the camera's position in the view until motion is detected. The still image will
have a gray overlay, making it easy to identify which cameras have no motion.
Sound on motion When video from the camera is viewed on the Live tab, it is possible to get a simple sound
detection notification when motion is detected.

Sound notifications only work if video from the camera is actually displayed in your XProtect
Smart Client. Sound notifications will therefore not work if you minimize the window
containing the camera in question. Likewise, if you maximize a camera in a view so only that
camera is displayed, it will not be possible to hear sound notifications regarding other
cameras.

Always off: Do not use sound notifications on detected motion.

Always on: Play a sound notification each time motion is detected on the camera.
Sound on event This feature is only available with certain surveillance systems. For an overview of the key
features available on your particular system, see
https://www.milestonesys.com/solutions/platform/productindex/.

For an overview of all features, see

https://content.milestonesys.com/media/?mediaId=462CC41E-6D0F-4BB4-
8B4EEB1F0030C2CF.

Being able to use this feature requires that notifications on events have been configured on
the surveillance system server.

Sound notifications only work if video from the camera is actually displayed in your XProtect
Smart Client. Sound notifications will thus not work if you minimize the window containing
the camera in question. Likewise, if you maximize a camera in a view so only that camera is
displayed, it will not be possible to hear sound notifications regarding other cameras.

When video from the camera is viewed on the Live tab, it is possible to get a simple sound
alert when events related to the selected camera occur.
Always off: Do not use sound alerts when events related to the camera occur.
Always on: Play a sound alert each time an event related to the camera occurs.
Display settings Use default display settings: Use default settings, as defined in the Settings window, for
showing title bar and video indicator for the selected camera. If you want a non-default
behavior for the selected camera, clear the check box and select whether you want title bar
and/or video indicator.

Show title bar: Displays a title bar at the top of each camera position. The title bar helps
users quickly identify cameras. When displayed on the Live tab, the title bar displays
information about detected motion and events, whether the camera is recording, etc. See
Camera names and colored indicators (explained) on page 157.

If you choose not to display the title bar, you will not be able to see the visual indicators for
motion and events. As an alternative, you can use sound notification.

Show bounding box layer: Displays bounding boxes on individual cameras. Open the
Bounding Box Providers (see Bounding box providers (explained) on page 70) dialog box to
specify the metadata devices to provide data to the camera.

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 Video buffering This part of the Properties pane may not be visible. To view it, go to the Settings window's
(see Settings window (explained) on page 36) Functions tab, and ensure that Setup > Edit
video buffering is set to Available.

If you require very smooth display of live video, without any jitter, it is possible to build up a
video buffer.

If possible, avoid using video buffering. Video buffering can significantly increase memory
usage for each camera displayed in a view. If you do need to use video buffering, keep the
buffering level as low as possible.

When live video is stored in a buffer, it will display smoothly without any jitter, but the
building up of the buffer will lead to a small delay in the display of live video.
Such a delay is often not a problem for the person viewing the video. However, the delay may
become very evident if the camera is a pan-tilt-zoom (PTZ) camera, and especially if you use a
joystick to operate the camera.

Being able to control the amount of video buffering lets you decide whether you want to
prioritize smoothly displayed live video (requires buffering and leads to a small delay) or
instant PTZ and joystick operation (requires no buffer, but may—due to the lack of a buffer—
lead to a slight jitter in live video).

To use video buffering, select Use default video buffer, then select the required buffer, from
None to Maximum 2 seconds.
Apply to All The Apply to All button lets you quickly apply the camera settings for the selected camera to
all cameras in the view.

Frame rate effect (explained)

The effect of the frame rate selection can be illustrated as follows:
Effect Unlimited Medium Low
JPEG Send all frames Send every 4th frame Send every 20th frame
MPEG/H.264/H.265 Send all frames Send key frames only Send key frames only

Example:
If you set the Frame rate option to Low in your XProtect Smart Client, and your system administrator has configured the
camera to feed JPEG images at a frame rate of 20 frames per second, you will experience an average of 1 frame per second
when viewing video from the camera. If your system administrator then configures the camera with a feed as low as 4
frames per second, you will experience an average of 0,2 frames per second when viewing video from the camera.

Bounding boxes (explained)

A bounding box is the rectangular border that encloses, for example, an object in a camera image. In the XProtect Smart
Client, a bounding box displays as a pink border in video.
You can show/hide bounding boxes from individual cameras in Display settings in the camera properties.
If bounding boxes are displayed on your screen, they also appear when you export (see XProtect format settings on page
170) video in the XProtect format or print (see Print video evidence on page 175) still images.

Bounding box providers (explained)

Requires that Show bounding box layer is selected. In the dialog box, enable the metadata devices that you want to
provide data for the bounding boxes in videos from this camera. The list of devices is defined by your system administrator.

Overlay buttons (explained)

You can add overlay buttons to the camera positions in the view to trigger auxiliary commands (commands defined by the
camera). The overlay buttons may vary depending on your surveillance system (see Surveillance system differences on page
33). Auxiliary commands differ from camera to camera. For more information, see the documentation for the camera.

Sound notifications (explained)

Your XProtect Smart Client may have been configured to notify you with a sound notification when:
• Motion is detected on one or more specific cameras
• Events (see Events (explained) on page 215) related to one or more specific cameras occur

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When you hear a sound notification, special attention may be required. If in doubt about whether or how sound
notifications are used in your organization, consult your surveillance system administrator.

You can temporarily mute sound notifications for a specific camera: on the camera toolbar, click More > Sound
Notifications > Mute.

When you minimize the XProtect Smart Client window, sound notification is disabled.

To turn on sound notifications for the camera again, click More > Sound Notifications > Mute again.

The ability to mute sound notifications is not available for hotspots, carousels, or Matrix (see Matrix) positions.

Frequently asked questions: cameras

Will I receive lots of sound notifications?
If you select Always on, the number of motion-related sound notifications will depend on the motion detection sensitivity
of the camera. If motion detection for the camera is highly sensitive, you may receive very frequent sound notifications. The
camera's motion detection sensitivity is configured on the surveillance system server. If you select sound notifications for
more than one camera, you may also hear more notifications—again depending on the cameras' motion detection
sensitivity.

What is jitter?
Jitter is small variations in the video which the viewer can perceive as irregular movement, for example when viewing a
person walking.

What is an event?
An event is a predefined incident occurring on the surveillance system. Depending on the surveillance system's
configuration, events may be caused by input from external sensors connected to cameras, by detected motion, by data
received from other applications, or manually through user input. Events are used by the surveillance system for triggering
actions. Typically, most events on the surveillance system are generated automatically. For example, detected motion can
be defined as an event which in turn triggers an action, for example, recording.

Can I change the notification sound?

By default, the XProtect Smart Client uses a simple sound file for its sound notifications. The sound file, called
Notification.wav, is located in the XProtect Smart Client installation folder, typically C:\Program Files\Milestone\XProtect
Smart Client. If you want to use another .wav file as your notification sound, simply name the file Notification.wav and
place it in the XProtect Smart Client installation folder instead of the original file. The file Notification.wav is used for event-
detection and motion-detection notifications. You cannot use different sound files for different cameras or to distinguish
between event- and motion-detection notifications.

Configuring camera navigators

Before you can use the camera navigator, you must:
1. Set up a map (see Add map to view or Smart Wall on page 57).
2. Add cameras to the map.
3. Add the camera navigator to a view (see Add camera navigator to view or Smart Wall on page 57).
4. (optional) Define the properties for how you want the camera navigator to display the views (see Camera
navigator settings on page 71).

Camera navigator settings

In the Properties (see Camera settings (explained) on page 63) pane, you can specify these settings for the camera
navigator.

Name Description
Home map and camera Displays the map and default camera that your camera navigator is based on.
You can change these settings, by clicking the button to open the Select Home Map and
Camera window.
Maximum camera Select the maximum number of cameras that you want to include in your main view. Each
indicators camera is shown with a camera icon. You can display an unlimited number of cameras.
Camera indicator Select Relative to selected camera if you want to display the location and orientation of the
orientation cameras as seen from the camera's perspective
or
Select Relative to map if you want the location and orientation of the cameras to always
reflect the layout of the map as seen from above.

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 The selected camera is always the centered one.
Maximum preview Select the maximum number of cameras that you want to display in your preview pane.
cameras Only the cameras that are visible on the screen will use your system's resources. The
maximum number of cameras that you can display is 20.
The more cameras that you preview, the more of your system resources they will take up.

Configuring carousels
Before you can use the carousel, you must:
1. Add the carousel to a view. See Add carousel to view or Smart Wall on page 56.
2. Specify the cameras you want to include in the carousel.

Carousel settings
In the Properties pane (see Camera settings (explained) on page 63), you can specify the settings for the carousel.
The Live Stream, Image Quality, Frame Rate, and Maintain image aspect ratio settings apply to all cameras in the carousel.
To make the properties appear, you must select the view item and then click Setup.

Configuring hotspots
Before you can use the hotspot, you must:
1. Add the hotspot to a view. See Add hotspot to view or Smart Wall on page 56.
2. Specify the hotspot settings. See Hotspot settings on page 73.

Hotspot settings
In the Properties (see Camera settings (explained) on page 63) pane, you can specify the settings for the hotspot.
The Live Stream, Image Quality, Frame Rate, and Maintain Image Aspect Ratio settings apply to all cameras in the hotspot.
To make the properties appear, you must select the view item and then click Setup.

Audio settings
You can listen to recorded audio independently of the views or cameras that you are watching. You must specify a time in
the Playback tab's navigation feature to determine what recorded audio to hear.

Name Description
Microphones Select the microphone you want to listen to audio from.
If the Microphones list displays No microphone hardware, your computer does not have the
required hardware for playing audio from the surveillance system. Typically, this occurs
because your computer does not have an audio card installed. If the list displays No
microphone sources, no microphones attached to cameras are available.
Mute Select to mute either microphones or speakers (muting speakers is only available on the
Playback tab).
Speakers Select the speaker you want to talk through.
If the Speakers list displays No speaker hardware, your computer does not have the required
hardware for playing audio from the surveillance system.
Typically, this occurs because your computer does not have an audio card installed. If the list
displays No speaker sources, no speakers attached to cameras are available.
If your surveillance system has speakers attached to multiple cameras (and you have the
necessary rights to access them), you can talk through all the speakers simultaneously by
selecting All speakers from the Speakers list.
Talk Click and hold down the mouse button for as long as you want to talk.
Level Meter The Level Meter indicates the level of your voice. If the level is very low, you may need to
move closer to your microphone or adjust your audio settings in Windows. If the Level Meter
shows no level at all, check that the microphone is connected and correctly set up.
Lock to selected audio When you select a camera or view, the corresponding microphone and/or speaker is also
Devices selected by default. However, if you want audio for a specific camera regardless of the ones
you are viewing, you can select Lock to selected audio devices.
Example: You need to listen and talk to a crime victim through microphones and speakers
attached to camera A, but you also urgently need to view cameras X, Y and Z, some of which
are displayed in different positions in the view. By selecting Lock to selected audio devices,

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 you can communicate with the victim on camera A while viewing the other cameras at the
same time.
List only devices from If your surveillance system contains large numbers of microphones and/or speakers, the lists
current view from which you select microphones and speakers in the Audio pane can be very long. To
avoid this, you can limit the lists to only contain microphones and speakers relevant to your
current view by selecting List only devices from current view.
In this context, current view also includes any views you have open as floating windows and
on primary and secondary displays (see Multiple windows (explained) on page 190).

Configuring PTZ presets and patrolling profiles

Adding, editing, or deleting PTZ presets
Depending on your surveillance system (see Surveillance system differences on page 33), you can create, edit and delete
PTZ presets.

Add PTZ presets

You can define additional PTZ presets:

1. In the view, select the relevant PTZ camera that you want to give a new PTZ preset.
2. On the camera toolbar, click the PTZ icon to open the PTZ menu.
3. Click Manage PTZ presets to open the dialog box.
4. Click to add a new preset entry.
5. Select the PTZ preset entry and enter a new name for the PTZ preset.
6. Use the PTZ buttons to navigate to the relevant position and click Update preset to save.
7. Use the arrows to move a PTZ preset up or down in the list. This can be useful if your list contains many presets.

Edit PTZ presets

You can make changes to existing PTZ presets, such as renaming or changing the preset position:
1. In the view, select the PTZ camera with the PTZ preset you want to modify.
2. On the camera toolbar, click the PTZ icon to open the PTZ menu.
3. Click Manage PTZ presets and in the dialog box, select the PTZ preset.
4. To edit the name of the preset, ensure the name of the PTZ preset is highlighted. Click the text and overwrite the
existing name.
5. If the camera is not in the correct position, use the PTZ buttons to navigate to the required position and then click
Update preset to save.
6. Use the up or down arrows to arrange the PTZ presets on the list.
7. Click Close.

Delete PTZ presets

To delete an existing preset, select it and click .

Adding, editing, or deleting patrolling profiles

Depending on your surveillance system (see Surveillance system differences on page 33), you can create, edit and delete
patrolling profiles.

Add patrolling profile

When you add a patrolling profile, you and other users can see the new patrolling profile in the PTZ menu.
1. In the view, select the relevant PTZ camera where you want to add a new patrolling profile.
2. On the camera toolbar, click the PTZ icon to open the PTZ menu.
3. Click Manage patrolling profiles to open the dialog box.
4. Follow the steps below and click OK to close the Manage patrolling profiles window.
5. Click below the Patrolling profiles list to add a new patrolling profile.
6. Enter a name for the profile and press Enter. You can always rename it later.
The new patrolling profile is added to the Patrolling profiles list. You can now specify the positions and other
settings for the patrolling profile.

Delete patrolling profile

To delete an existing profile, select the profile and click .

Edit patrolling profile

Specify positions in a patrolling profile

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 1. Select the patrolling profile:
2. Click below the Positions list to add a PTZ preset. PTZ presets are defined by your administrator or, depending on
user rights, you can do this by clicking the Manage PTZ presets (see Adding, editing, or deleting PTZ presets on
page 74) button.
3. In the drop-down list, select a PTZ preset.
4. Repeat adding presets until you have selected all necessary positions in the patrolling profile:
5. Use the up or down arrows to move a PTZ preset in the list.
The camera uses the PTZ preset at the top of the list as the first stop when it patrols according to the patrolling
profile. The PTZ preset in the second position from the top is the second stop, and so forth.

Specify the time on each position

When patrolling, the PTZ camera by default remains for five seconds on each position specified in the patrolling profile.
To change the number of seconds:
1. Select the patrolling profile in the Patrolling profiles list.
2. Select the PTZ preset that you want to change the time for in the Positions list:
3. Specify the time in the Time on position (sec) field.
4. If required, repeat for other presets.

Specify an end position

You can specify that the camera should move to a specific position when patrolling ends. You do that by selecting an end
position on the patrolling profile.
1. Select the patrolling profile in the Patrolling profile list.
2. Below On finish, go to, select one of the presets from the drop-down list as the end position.

You can select any of the camera's PTZ presets as the end position, you are not limited to the presets used in the patrolling
profile. You can also choose not to specify an end position at all, but to keep the default setting: No end position.

Configuring bookmarks
This feature is only available with certain surveillance systems. For an overview of the key features available on your
particular system, see
https://www.milestonesys.com/solutions/platform/product-index/.

For an overview of all features, see

https://content.milestonesys.com/media/?mediaId=462CC41E-6D0F-4BB4-8B4EEB1F0030C2CF.

Enable detailed bookmarks

To be able to give bookmarks a name and a description and changing the default time span, temporarily, you must enable
details.
Steps:
1. Open the Settings window.
2. Select the Functions tab.
3. To enable detailed bookmarks for live video, select Addbookmark details in the Bookmark list for the Live tab.
4. To enable detailed bookmarks for recorded video, select Add bookmark details in the Bookmark list for the
Playback tab.
5. Click Close.

Configuring alarms and events

Alarm preview settings
If alarms or events have video associated with them, when you select a particular alarm in the alarm list, the alarm preview
displays the recorded video from the selected alarm or event. If there are many cameras associated with an alarm, or if you
have selected more than one alarm, the preview displays several previews. If there is no video associated, the alarm
preview will be gray. You can change the alarm preview's properties in setup mode.
Name Description
Show duplicate Select to display video from duplicate cameras several times in the alarm preview. The alarm
cameras preview reflects what is selected in the alarm list. Because you can select multiple alarms or
events, video from the same camera may appear several times in the alarm preview if some of
the selected alarms or events relate to the same camera.
Show event source Select to display video (if any) from the camera for which the alarm or event has been set up on
cameras the surveillance system server. We do not recommend clearing this field.
Show related Select to display video from related cameras in the alarm preview. You can display associated
cameras video from up to 16 related cameras for a single alarm or event. You cannot determine the

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 number of related cameras in the XProtect Smart Client; the number may vary from alarm to
alarm, and is specified as part of the surveillance system configuration.
Show overlay Only relevant if using the alarm preview together with a plug-in capable of displaying overlay
information, such as lines tracking the paths of moving objects, or similar. This is not standard
functionality in the XProtect Smart Client.

Alarm list settings

In setup mode, you can select whether or not you want to see the alarms or events grouped by servers in a navigation tree
and how many alarms or events you want the list to display at a time. This is also where you specify whether you want the
alarm list to display alarms or events.
Name Description
Show navigation tree Select to display the navigation tree on the left of the alarm list. We recommend that you keep
this option selected, because the navigation tree provides an overview of alarm priorities and
states, and—not least—the number of alarms in each priority and state.
Max. rows to fetch Controls the maximum number of lines to fetch and display in the alarm list. By default, the
alarm list displays up to 100 lines, that is up to 100 alarms or events at a time. This provides a
good response time, since fetching and displaying larger numbers of alarms or events can take
time. There can of course easily be more than 100 alarms or events, and if you want to view
more than the first 100 alarms or events, you simply use the buttons in the top right part of the
alarm list to browse to the next alarms or events, which will then be fetched and displayed.

In the field, you can set the maximum numbers of rows from 1 to 999, but remember that the more alarms or events in the
list, the longer it takes to display the list. If you change the number, note that the number of rows in the list will not be
updated until you select another element than the Max. rows to fetch field, for example a row in the alarm list.

Data Source
Select whether you want to display a list of alarms or events in the Alarm List.
The event list does not display system- or user-generated events, such as motion detection or archive failure.

User manual |XProtect® Smart Client 2019 R2