Documentation

HiPath 4000
Attendant Console
AC-Win MQ IP V2

Administratior Manual

Communication for the open minded

Siemens Enterprise Communications

www.siemens.com/open
 Contents

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Explanation of symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Configuration options . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Workspaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Objects (dialog boxes) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Application settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Initial administration steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up workspaces. . . . . . . . . . . . . . . . . . . . . . . . 10
New workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Switching workspaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Saving the current workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loading a workspace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Workspace settings . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting or changing a workspace password . . . . . . . . . . . . . . . . . . . . . 15

Application settings . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adding OLE objects to the workspace . . . . . . . . . . . . . . . . . . . . . . . . . 18
User management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adding a user. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Changing a user password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

AC-Win Configuration Settings. . . . . . . . . . . . . . . . . 22

The "HiPath provider" Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Settings for the Main Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Port Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Bandwidth Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Failover / Small Side Redundancy (SSR) . . . . . . . . . . . . . . . . . . . . . 27
Quality of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3
Contents

The "General" Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

DLS/DLC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Voice Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

AC-Win settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Call control settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Object settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accelerator settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Colour settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Queue settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
TAPI Dialing Function Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

The AC-Win MQ objects . . . . . . . . . . . . . . . . . . . . . .47

Overview of objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Opening predefined objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Opening user-defined objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Saving objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Closing objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Object settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Call control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Name keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Numpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Notebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

4
 Introduction

Introduction

About this manual

This manual is designed for the system administrator. It describes how to
configure AC-Win MQ IP. Using AC-Win MQ IP is described in the opera-
ting instructions.

Explanation of symbols

This symbol is used for warnings, tips and comments.

1. Texts which follow this symbol describe the steps you have to follow.
• Texts which follow this symbol indicate listed points.
Keyboard keys, forexample, <Enter> are displayed in bold and enclosed in
brackets.
Buttons in screen windows, forexample, Delete are displayed in bold.

5
Introduction

System requirements
Hardware
• Windows Vista® suitable PC, with:
– Processor: Pentium 4 or equivalent >=1.7 GHz,
– Memory: >= 2 GByte RAM,
– Hard disk: 256 MByte free hard disk space,
– CD-ROM or DVD drive;
– Monitor: CRT or LCD monitor, >= 19",
– Sound card with multimedia keyboard or PC speakers.
– USB handset or headset certified for AC-Win IP.
see https://netinfo.icn.siemens.de/es/products/product_optipoint_handset_v10/
sales_marketing_support

System resources must be extended if AC-Win MQ is used parallel

with other software applications.

Software
• Windows® Vista Business 32-bit or Windows® Vista Enterprise 32-bit.

Communication system
• Connection possible to HiPath 4000 V2.0, V3.0, V4.

AC-Win MQ IP V2 was developed, tested and certified with Fu-

jitsu-Siemens PC-Types only. In order to avoid imcompatibilities
with PCs of other manufacturerers it is advisable to run AC-Win
MQ IP preferably on the above mentioned systems. PC-platforms
and hardware of other manufacturerers must be checked regar-
ding the compatibility with Windows Vista before you run AC-Win
MQ IP. You will find further informtion at http://www.micro-
soft.com/hcl/.

6
 Configuration options

Configuration options
AC-Win MQ can be configured in a number of ways. This allows you to set
the program for the individual application and user.

Workspaces
Workspaces consist of one or more objects or dialog boxes. The user can
define specific settings for workspaces independent of the given applica-
tion settings. This allows workspaces to be individually defined for each
user. You can also select one of two default workspaces.

Objects (dialog boxes)

Objects (dialog boxes) are the "working windows" of AC-Win MQ. Various
settings can be defined using different objects (e.g. layout of buttons). Ob-
jects can be saved separately with the given workspace or as templates.
The illustration below depicts a typical AC-Win MQ workspace. This ex-
ample shows the AC-Win Call Control, Buttons and Name Keys objects in
one workspace.

Application settings
Application settings are valid for the entire AC-Win MQ program. Important
working directories for the entire program can be defined here.

7
Configuration options

A typical AC-Win MQ workspace consists of the following objects

• Call Control,
• Name Keys and
• Buttons.

Call Control
object

Status bar
Buttons
object

Name Keys
object

8
 Configuration options

Initial administration steps

The following steps must be performed once AC-Win MQ has been instal-
led:

Basic application settings:

1. Make the global settings for directory structure, preset language, wall-
paper etc. The procedure is described in "Application settings" Æ page
16.
2. Create the user (see "User management"Æ page 19).

Label source buttons:

The source buttons in the Call Control object represent the incoming call
queues. Depending on the configuration of the communication system,
different call types are assigned to separate queues. When AC-Win MQ is
installed, wildcards (Q1 to Q12) are entered in the name fields under the
source buttons:

1. Change the label based on the current communication system settings

(select AC-Win Settings, Queues in the Options menu).
2. Save the settings. You have the following options:
– Save the source queue label (Save button). The labels stored apply
to all workspaces.
– Export a label to a file.
3. Use the document template or the file in which the labels are saved for
setting up additional workspaces.

9
Configuration options

Setting up workspaces
AC-Win MQ allows you to set up and save individual workspaces. Specific
objects can be displayed in the workspaces according to the given requi-
rements. The individual objects can be adapted to your specific require-
ments (e.g. you can label the name keys as you wish). You can save chan-
ged objects under a new name and integrate them into workspaces (see
section "The AC-Win MQ objects" on page 47). This allows AC-Win MQ to
be configured for use in specific cases. It is also possible to configure a
workspace for each user.
AC-Win MQ provides two different objects/workspaces:
• Object/workspace templates
• Object/workspace documents
When working with AC-Win MQ, use object/workspace documents. An
object/workspace template is used to create documents. You can then for-
mat these documents as required and make them available as templates
or documents.
To ensure that users do not inadvertently overwrite workspace and object
templates, templates can only be saved by administrators with the "Admin"
ID. You can also assign a password to a workspace. Objects of this kind
can only be opened by entering this password.

10
 Configuration options

New workspace
A predefined workspace with Call Control, Buttons and Name Keys objects
is automatically opened the first time you start up the program. You can
supplement and change this workspace and then save it under a new na-
me. You can also set up a new workspace by proceeding as follows:
1. Start AC-Win MQ by double-clicking the program icon.
2. Select New Object from the File menu.

3. Select the required object and click on OK.

The selected object is added to the workspace.
4. To add additional objects, select New Object once more from the File
menu.
Select Open Object from the File menu to add objects you have defi-
ned and saved yourself (see "The AC-Win MQ objects" on page 47).
5. To remove objects which have been added to the workspace, select
Close Object from the File menu.
6. Position the individual objects where you wish within the workspace.

11
Configuration options

Switching workspaces
You want to change the current workspace in order to select another dis-
play. You can also select one of several default workspaces.
• Use "Default Workspace Wide" for screen resolutions of up to
1024 x 768 pixel:
– Under File, Open Workspace, select the file DefaultWide.cnw or
– under File, New Workspace, select the file DefaultWide.acw.
• Select "Default Workspace" for higher screen resolution:
– Under File, Open Workspace, select the file Default.cnw or
– Under File, New Workspace, select the file Default.acw.
Proceed as follows to change the workspace:
1. Select New Workspace from the File menu.

2. Select the required workspace and click on OK.

The selected workspace is added.
3. Select Open Workspace from the File menu to add workspaces you
have defined and saved yourself.
4. Select Close Workspace from the File menu to close the current
workspace.

12
 Configuration options

Saving the current workspace

When you have modified a workspace to suit your specific requirements,
you can save it.
1. Select Save Workspace As from the File menu.

2. Select whether you want to save the workspace as a

– document (*.acw) or
– template (*.cnw).
Saving a workspace as a template is recommended if you want to use
the current settings for other workspaces. The AC-Win user class “Ad-
ministrator” is required to save templates.
3. Enter the name you have chosen for your workspace and its path.
4. Click on OK.

Loading a workspace
1. Select Open Workspace from the File menu.
2. Select the workspace you wish to open from the list.
3. Click on OK. The current workspace is loaded.

It is possible load a specific workspace automatically at startup. For

information on this operation, see "Application settings" Æ page 16.

13
Configuration options

Workspace settings
You can now enter your settings for the workspace:
1. Select Workspace Settings from the Options menu.

2. Enter the required settings.

– Workspace objects: The objects included in the current work-
space are listed in this window.
– Save Workspace automatically: Select this check box if you wish
to save the workspace automatically when you close AC-Win or
when you close the workspace.
– Current language: In this window the current language used for
that program is displayed. You may change the language with the
AC-Win IP configuration program.
– User Name: This window contains the owner of the workspace.
– Use predefined title: Mark this check box to enter a title for the
workspace in the Title field. The title is entered automatically if this
check box is not marked.
– Description: In this field you can enter a description, e.g. special
settings for this workspace.
3. Close the window by clicking on OK. All settings are saved. To close
the window without saving the changes you have made, click on
Cancel.

14
 Configuration options

Setting or changing a workspace password

1. Click on the Password button in the Workspace Settings window to
define a password for the current workspace or to change the existing
password.

Setting a password:
– Enter the desired password in the New password field. The Old
password field remains empty.
– Enter the new password again in the Retype password field.
– Complete your entries by clicking on OK.
The new valid password must now be entered when opening the
workspace.

Changing a password:
– Enter the previously valid password in the Old password field.
– Enter the desired password in the New password field.
– Enter the new password again in the Retype password field.
– Complete your entries by clicking on OK.
The valid password must now be entered when opening the workspa-
ce.
2. To close the Workspace Settings window, click on OK. All settings are
saved. To close the window without saving the changes you have ma-
de, click on Cancel.

15
Configuration options

Application settings
The AC-Win Application Settings window allows you to define global set-
tings for AC-Win MQ. Certain settings,such as the language, can also be
defined separately for individual workspaces (see "Setting up workspa-
ces").
1. Start AC-Win MQ by double-clicking the program icon.
A predefined workspace is automatically opened the first time the pro-
gram is started.
2. Select Application Settings from the Options menu.

Only administra-
tors or super
users can
activate these
buttons and defi-
ne the associated
settings.

3. Enter the required settings:

– Workspaces: Use this field to specify the directory in which you
wish to save workspaces and objects. Click on if you wish to
change the predefined directory.
– Templates: Use this field to specify the directory in which you wish
to save your templates for objects (see "Saving objects as tem-
plates"). Click on if you wish to change the predefined directory.
– Open Workspace automatically: Use this option to set the work-
space you wish to be opened when AC-Win MQ is started (see also
"Setting up workspaces").

16
 Configuration options

– Use wallpaper: If this check box is marked (selected), you can use
the button to set the "wallpaper" (background) that is loaded
when the program is started. The wallpaper must be available in
BMP format.
– Default language: In this window the current language used for
that program is displayed. You may change the language with the
AC-Win IP configuration program.
– Start maximised: If this check box is marked, AC-Win MQ will be
displayed in maximum size, filling out the entire screen instead of
just one window.
– Prompt to save changed Workspace: If this check box is marked,
a Save prompt appears when you quit AC-Win MQ if the workspace
was modified.
– Use Greeter: If this check box is marked, you can use the but-
ton to select the greeter to be displayed when the program is start-
ed. The greeter must be available in BMP format.
4. Click on OK to complete your entries. All settings are saved.
To close the window without saving the changes you have made, click
on Cancel.

17
Configuration options

Adding OLE objects to the workspace

This function allows you to add objects from other Windows applications
to the workspace. Please note that only applications certified for integrati-
on with AC-Win MQ can be integrated in an AC-Win workspace (default).
Only administrators or super users can open the document for inte-
grating applications.

Proceed as follows:
1. Select Application Settings from the Options menu.
2. Click on the Objects button.

3. Enter the name of the application which you wish to integrate in the
New object name field. The name must be identical to the registered
Windows name of the application.
4. Click on Add. The object will be added to the list of Currently supported
objects and can now be added to your workspace.
5. To close the Supported objects window, click on OK.
To close the window without saving the changes you have made, click
on Cancel.

18
 Configuration options

User management
AC-Win MQ allows you to use a password to protect the program from un-
authorized access. AC-Win MQ distinguishes between the following diffe-
rent user classes:
• User (uses the functions available on the user interface)
• Super user (uses some simple configuration functions in addition to
the user functions)
• Administrator (uses all configuration functions).
The restrictions of the individual user classes have been kept to a mini-
mum.
The following table indicates the access rights for U (user), SU (super user)
and A (administrator):

Activity U SU A
Change own password ✓ ✓ ✓
Change password of other user ✓ ✓
Change password of other super user ✓
Add, change, delete user ✓ ✓
Add super user ✓ ✓
Change, delete super user ✓
Add, change* administrator ✓
Make application settings ✓ ✓
Configure application ✓
Change, save document templates ✓ ✓
Change traffic restrictions ✓ ✓

* The "Admin" password is required to delete administrators.

19
Configuration options

Adding a user
To set up or change users, proceed as follows:
1. Select Application Settings from the Options menu.
2. Click on the Users button.

If you wish to create a new user:

3. Click on the New button.

4. Enter a name for the new user.

5. Complete your entries by clicking on OK.

Set up a password:
1. Select from the dropdown list User the user for whom the password is
being set up.
2. Define the user class.
You can choose between User, Super User and Administrator.
3. Enter the desired password in the New password field. Please note
that the password is case sensitive.The Password field will remain em-
pty.
4. Enter the new password again in the Retype password field.
5. Complete your entries by clicking on OK.

20
 Configuration options

Enter private number for AC-Win

1. Enter the private number for AC-Win in the Attendant number field.
This number is used with the AMO ACSU.
2. To close the User management window, click on OK. All settings are
saved. To close the window without saving the changes you have ma-
de, click on Cancel.

A new user can only be added by an administrator or super user.

Changing a user password

As an administrator or super user, you can use this function to change user
passwords.
1. Select Application Settings from the Options menu.
2. Click on the Users button.

3. Select the user whose password you want to change in the Users field.

4. Overwrite the entry in the New password field with the desired pass-
word.
5. Enter the new password again in the Retype password field.
6. Complete your entries by clicking on OK.

21
AC-Win Configuration Settings

AC-Win Configuration Settings

After the installation, or with
Start->Programs->AC-Win [2Q|MQ] IP->AC-Win IP Configuration
the configuration interface is displayed. The first window displayed is the
"Main connections" window.
Every window includes the following buttons:
– Save settings: The changes are adopted and written to the regis-
try.
– Undo changes: The last changes made are rolled back.
– Restore defaults: The values from the registry are displayed and
the changes discarded.

The "HiPath provider" Tables

Settings for the Main Connection

– Registration address: the IP address of the HiPath 4000 IP gate-

way (STMI2 module).
– Admin number: AC-Win number which is used with the Admin
user ID.
– Admin password/Retype admin password: If a password is as-
signed when setting up the AC-Win number in the HiPath 4000,
enter it here. Otherwise, an arbbitrary password can be assigned
for use when logging on to AC-Win.
Note: The password is case-sensitive.

22
 AC-Win Configuration Settings

– Emergency call number: has no use at present.

– Security mode, Gatekeeper ID, Time Window(Sec.): Enter the
same values in these fields that were set in the HiPath 4000.
Signalling and Payload encryption (SPE):
Type of connection: select TCP, if no encryption is required or
TLS for SPE-encryption
Cornet TLS Port: this port is used for the signalling.
TLS H.225 Port: this port is used for the voice connection to the
common gateway. The values entered here must correspond with
the values at the common gateway.
– Mixer, Microphone, Speaker: Specify the audio I/O device
(headset) to be used with AC-Win here.
Note: Before these values are specified, the headset must be con-
nected. Only then can the corresponding I/O devices be selected.
If these values are not set, AC-Win will not operate.

23
AC-Win Configuration Settings

Port Restrictions
This dialog is for specifying the port numbers used by AC-Win and the IP
gateway.

– Gatekeeper CornetIP port: By default, the HiPath 4000 IP gate-

way uses port number 4060 for communication with the IP ter-
minals. If a different port number has been configured in the IP
gateway, enter it here.
– Use Cornet port range/ PC-Cornet IP port area: A specific Cor-
net IP port range can be used for the AC-Win PC. The preset port
numbers are 7000 to 7010. If you want to use a different range,
enter it here.
– RTP Port range: Change the port number range for the voice con-
nection here.
– H.225 Signaling: For VoIP signaling, port number 11723 is used
by default. If conflicts with other applications (e.g. NetMeeting)
arise, you can change this port number here.

24
 AC-Win Configuration Settings

Licensing
This dialog is for configuring the access to the CLA (Common Licensing
Agent).

– Server IP Address: Enter the IP address of the computer on which

the CLA (Common License Agent) application is installed.
– HFA server port: the port number (default 61740) over which ac-
cess to the CLA application occurs.
– Timeout (ms): maximum time per connection attempt to the CLA
application.
– Retry attempts: maximum number of connection attempts to the
CLA application.
– Password: If a password has been configured for access to the
CLA application, enter it here.

25
AC-Win Configuration Settings

Bandwidth Reduction
This dialog is for making settings to reduce the bandwidth needed by the
IP connection.

– Shut down DMC: deactivates the DMC (Direct Media Connect)

feature on AC-Win. Then the IP voice packets are not sent directly
to the IP peer; they are routed to the HiPath 4000 switching unit
instead.
– Teleworking: deactivates the cyclical monitoring message be-
tween the IP gateway and AC-Win, resulting in reduced data vol-
ume.
– Codec sequence: Specify the preferred compression algorithm
(G.711, G.723, G.729) or an alternate.
– Codec packet lengths: For each codec, you can specify the voice
packet length in milliseconds here.
– Jitter buffer (ms): To minimize delay losses, enter the jitter buffer
size in milliseconds here. The better the network connection is,
the lower the buffer size can be.

26
 AC-Win Configuration Settings

Failover / Small Side Redundancy (SSR)

With the failover (small side redundancy) feature, AC-Win can switch auto-
matically to an alternate connection (another HiPath 4000 node or another
IPDA shelf) if its main connection fails.

– Registration address: Enter here the IP address of the alternate

gateway to be used if the main connection fails.
– Registration number: the number to be used by AC-Win when
logging on to an alternate IP gateway.
– Registration password: If a password is assigned when setting
up the AC-Win number in the alternate system, enter it here.
Note: The password is case-sensitive.
– Emergency call number: has no use at present.
– Security mode, Gatekeeper ID, Time Window: Enter the same
values in these fields that were set in the alternate IP gateway.
Signalling and Payload encryption (SPE):
Type of connection: select TCP, if no encryption is required or
TLS for SPE-encryption
Cornet TLS Port: this port is used for the signalling.
TLS H.225 Port: this port is used for the voice connection to the
common gateway. The values entered here must correspond with
the values at the common gateway.
– Failover: Enter settings here for switching back to the main con-
nection.

27
AC-Win Configuration Settings

– Minimum of successful connection/Waiting time be-

tween connection (s): This value specifies the minimum
number of connection attempts to the main system before
switching back to the main connection. You can also specify
the interval between these connection attempts.
– No automated switchback: This setting determines wheth-
er or not automatic switchback is possible.

28
 AC-Win Configuration Settings

Quality of Service
This dialog is for making Quality of Service (QoS) settings for the IP con-
nection.

– Mark packets: This setting specifies whether the packets should

be marked to improve quality of service in Layer 2 and/or Layer 3.
– Call signaling/Voice payload: Specify the values for marking the
packets here.

29
AC-Win Configuration Settings

The "General" Tables

DLS/DLC Configuration
Set parameters for Deployment Service (DLS or central configuration)
here.

– DLS deployment enabled: specifies whether or not the central

configuration is to be used.
– Server (DLS): Specify here whether all DLS services are to be
used, or only the encryption of voice packets.
– Client (DLC)
– Address: IP address or DNS name of the DLS.
– Port: port number of the DLS
– Connection
– Address: AC-Win IP address to be used for communication
with the DLS.
– Port: port number of the DLS connection on the AC-Win PC.
– Network card: MAC address at which the data will be stored
on the DLS.

30
 AC-Win Configuration Settings

General Settings

– Program type: shows which attendant console (2Q/MQ) is in-

stalled.
– Software version: software version of the installed AC-Win appli-
cation.
– Selected language: from this list, you can select one of the AC-
Win languages.

31
AC-Win Configuration Settings

Voice Recording
Use this dialog to make settings for digital voice recording at the attendant
console.

– Voice recording active: This setting activates voice recording in

AC-Win.
Note: In the HiPath 4000, use AMO ZAND to set the parameter
TAPALOW =YES in the ATND branch.
– Automatic tape recording: If this setting is activated, voice re-
cording starts automatically (without pressing the record button)
after a call is taken.
– Voice recording directory: This is the directory where the digital
speech files (.wav files) are stored.
Note: We recommend that you use a local directory. With network
drives, delays can result. Please do not store files in the C:\Pro-
gram Files directory or any subdirectories thereof as there are no
write permissions with Windows Vista.
– Voice recording beeps: When this setting is active, a beep is
played at intervals while a conversation is being recorded.
– Beep wave file location: here you can select the *.wav file with
the voice recording beeps.

32
 AC-Win settings

AC-Win settings
This function allows you to configure:
• the Call Control object,
• the Redial, Call Journal, Alarm and Call Charging objects,
• the accelerators,
• the colours.
• the appearance and behaviour of the queues

Call control settings

1. In the Options menu, select AC-Win Settings.

33
AC-Win settings

2. Enter the required settings:

– Calls on hold show time instead of "On Hold": The hold time for
held calls is displayed and updated on the basis of the entry in the
field Update every # seconds.
– Calls on hold change colour after # seconds: enter the time al-
lowed to elapse before the held call beside the line key changes col-
our.
– Limit Silence Timer: The acoustic call signal is automatically acti-
vated on expiry of the time entered in the Silence Timer in minutes
field.
– Startup in Plug-In mode: Calls can be answered immediately
once AC-Win has been started.
– Get focus on first incoming call: AC-Win becomes the active ap-
plication when an initial incoming call is signalled.
– Automatic retrieve for call charges: Signalled call charge records
are automatically retrieved.
– Automatic tape recording: Calls are recorded automatically accor-
ding to the call queue settings.
– Enable external name retrieval: In the case of external calls, the
name of the user is displayed if this information is available in a di-
rectory service application (e.g.DS-Win).
– automatic answer: Calls are automatically answered according to
the queue settings.
– alerting tone on callqueue changes:
- off: no alerting tone
- single tone on increase: alerting tone for each new call
- Periodical: periodical alerting tone with given interval
Access codes:
Enter your communication system codes here for:
– external line (the trunk code used in your communication system),
– paging,
– switching to dual-tone multifrequency (DTMF) signalling,
– mailbox retrieval,
– emergency override,
– emergency disconnect
3. Saving the settings with Save.
4. Complete your entries by clicking on OK.

34
 AC-Win settings

Object settings
1. Select AC-Win Settings from the Options menu.
2. Click on the Objects tab.

3. Enter the required settings:

– Redial: Define here whether the dialled/displayed number should
be added to the redial list automatically or on the request of the us-
er.
If you selected Addition according to user request, you must add the
To Redial key in the Buttons object! Otherwise, the user cannot
save any number for redial.
– Call Journal: Define here which calls are to be recorded in the Call
Journal. Specify a limit for the maximum number of entries in the
list/file. Click on if you wish to change the predefined directory
or the file name.
– Alarm: Click on Save to file if you wish to save the alarm reports.
Enter the maximum size. Click on if you wish to change the pre-
defined directory or the file name.
– Call Charging: Click on Save to file if you wish to save the call
charges. Enter the maximum size. Click on if you wish to
change the predefined directory or the file name.

35
AC-Win settings

– Notebook: Click on Save to file if you wish to save the notebook

entries. Click on if you wish to change the predefined directory
or the file name.
– Printing: Specify the font and number of lines per page for printing.
4. Saving the settings with Save.
5. Complete your entries by clicking on OK.

36
 AC-Win settings

Accelerator settings
The following rules apply to the definition of accelerators:
• Only the keys <1>, <2>, <3>, <4>, <5>, <6> on the alphanumeric key-
board can be used without the modifiers <Alt> and/or <Shift> and/or
<Ctrl>. All other alphanumeric keys can only be assigned using these
modifiers.
• All alphanumeric keys can be used, with the exception of country-spe-
cific letters such as <ä>, <ö>, <ü>, <ß>.
Proceed as follows to assign an accelerator:
1. Select AC-Win Settings from the Options menu.
2. Click on the Accelerators tab.

3. The Configuration list contains the AC-Win functions in the first list and
the assigned key combinations in the second column. Select the
function for which you wish to assign or change an accelerator from the
first column.
4. Click on Reset to remove an existing assignment or click on Reset All
to assign the default accelerators.
5. Select a new key combination from the Choices list or under Type (let-
ter key) and, where applicable, a key under Modifier to be pressed si-
multaneously.

37
AC-Win settings

6. Click on Set to assign a single accelerator.

7. Repeat steps 3 until 6 to assign other accelerators.
8. Click on Cancel to discard definitions. Changes can always be reversed
unless you have pressed OK or Save.
Exporting and importing accelerator settings:
If you wish to use the same accelerators at each attendant console, you
can export the current assignment as a file with the extension "acf".
Click on the Export button. You can load a saved assignment by clicking
Import. A window for entering/selecting the file name opens.
9. To save changes to the windows registry click on Save, to save chan-
ges and close the AC-Win Settings dialog click OK. The accelerators are
stored for use in the application.

38
 AC-Win settings

Colour settings
1. Select AC-Win Settings from the Options menu.
2. Click on the Call Control Colours tab.

3. Select the colours for the following elements:

– Call display fields,
– First status fields,
– Second status fields,
– Source Queue labels,
– Source Queues,
– Calls in progress fields.

Defining colors:
– Click on the button assigned to the element to be modified. The
Colours window opens.
– Click on the desired colour. Use the Define Colours to set new col-
ours.
– Click on OK in the Colours window to assign the colour of the se-
lected element.
– Repeat steps for additional elements.
4. Complete your entries by clicking on OK.

39
AC-Win settings

5. Click on the Button Colours tab.

6. Select the colours for the following elements:

– Buttons
– Toggle background colour
– Button groups

Defining colors:
– Click on the button assigned to the element to be modified. The
Colours window opens.
– Click on the desired colour. Use the Define Colours to set new col-
ours.
– Click on OK in the Colours window to assign the colour of the se-
lected element.
– Repeat steps for additional elements.
7. Click on Cancel to discard definitions. Changes can always be reversed
unless you have pressed OK or Save.
Exporting and importing colour settings:
If you wish to use the same colour settings at each attendant console,
you can export the current assignment as a file with the extension "ccf".
Click on the Export button. You can load an assignment already saved
by clicking on Import. A window for entering/selecting the file name
opens.

40
 AC-Win settings

8. To save changes to the windows registry click on Save, to save chan-

ges and close the AC-Win Settings dialog click OK.

Queue settings
You can label the fields under the source buttons. The label informs the
user about the type of calls in the assigned queue. The assignment of the
individual call types and calls based on their origin to the 12 queues is sy-
stem-specific and is performed by HiPath administration. Additionally, you
can specify the queue priorities for automatic answering and enable auto-
matic tape recording.
1. In the Options menu, select AC-Win Settings.
2. Click on the Queues tab.

Configure queues
Labels of the source key name fields
3. Click on the desired name field and enter a text.

Queue priorities for automatic answering

3. Click on the desired field for the queue and set up a priority value bet-
ween 0 and 12.

41
AC-Win settings

A value of 0 disables automatic answering for the queue. 1 is the high-

est priority. For equal priorities, the calls from the queue with the lo-
west number will be answered first.
To come into operation, automatic answering must be enabled in the
call control settings.

Automatic tape recording

3. Select "Automatic tape recording" for generally enabling the feature.
Then select the queues for which you want to enable automatic tape
recording.
Exporting and importing settings:
If you wish to use the same labels and settings at each attendant con-
sole, you can export the current setting as a file with the extension
"qcf". Click on the Export button. You can load labels and settings that
have already been saved by clicking Import. A window for entering/sel-
ecting the file name opens.
4. Click on Cancel to discard definitions. Changes can always be reversed
unless you have pressed OK or Save.
5. To save changes to the windows registry click on Save, to save chan-
ges and close the AC-Win Settings dialog click OK.

42
 AC-Win settings

The following table shows default source button configuration.

Key Label Call Type

F1 CO External calls (central office trunk calls)
F2 Tie Tie trunk calls
F3 - Unassigned
F4 - Unassigned
F5 - Unassigned
F6 - Unassigned
F7 Hot/Ov Hotline calls,
Overflow CO first calls,
Overflow tie first calls,
Overflow local first calls
F8 Re/Se CO recalls,
CO serial calls,
Tie recalls,
Tie serial calls,
Local recalls
F9 Cons CO in consult,
CO on hook in consult,
Tie in consult,
Tie on hook in consult
F10 Loc/Int Local prio calls,
Local first calls
F11 Per/Op Attendant loop transfer,
Personal calls
F12 Undef Undefined calls

Source button labelling depends on the configuration of the Com-

munication system. Your current display may differ from this.
For further information about call types, refer to the service manual
for the communication system.

43
AC-Win settings

TAPI Dialing Function Settings

The TAPI dialing function enables AC-Win software-based connections to
third-party applications, such as
• Telephone book CD’s
• Directory service applications
• Specific Internet/Intranet pages
(e.g. SCD - Siemens Corporate Directory) etc...
TAPI dialing enables third-party applications to transfer a phone number to
AC-Win and consequently the PABX by simply pressing a button. In this
way, operations such as call processing can be easily started from the
third-party application and thus significantly shortened.
This function can only be used by a third-party application if the
application supports the standardized TAPI (Telephony Applicati-
on Programming Interface) dialing function.

Parameter Settings:
1. Select AC-Win Settings from the Options menu .

The TAPI window for parameter settings is not linked to the AC-
Win language settings. Hence it is only available in English.

44
 AC-Win settings

Generally, the third-party application’s phone numbers are saved in a spe-

cific format. For this reason, many applications currently support the ITU-T
(International Telecommunication Union) E.164 numbering plan.

Example: 00 49 (89) 722-4711

SN = Subscriber Number
NDC = National Destination Code

CC = Country Code
IP = International Prefix

The TAPI dial setting parameters provide conformity between the phone
number format in the third-party application and that used in the PABX.

Automatic Prefix Dialing of External Access Codes:

2. In the Outgoing Line Identifier field, enter the access code for an ex-
ternal number in such a way that the PABX recognizes it as a number
that has been saved in a third-party application.
3. In the Outgoing Line Number field, enter the external access code of
the PABX.
By doing this, the access code entered in the Outgoing Line Number
field will automatically be dialed when transferring the phone number
to AC-Win.
Example: The phone number 089-4711815 is selected in a third-party
application (e.g. a telephone book CD) and transferred to AC-Win. The
number "0" is saved in the Outgoing Line Identifier field, i.e. AC-Win re-
cognizes an external number for the PABX. The access code "9" is con-
figured for an external line in the PABX. This access code must also be
entered as an outgoing line number. AC-Win takes the number 9-089-
4711815 and sends it to the PABX.
All phone numbers saved in the third-party application that do not begin
with "0" are interpreted by AC-Win as internal numbers. In this case, the
Outgoing Line Number is not sent to the PABX.

Setting up the Symbol for an International Prefix

4. In the International Prefix field, enter the international prefix access
code (e.g. 00).
5. In the Prefix Symbol field, enter a symbol that is often used to indicate
the international prefix, such as "+" (e.g. +49 89 722-4711 instead of
0049 89 722-4711).

45
AC-Win settings

On TAPI dialing, AC-Win replaces the number sequence that is saved

as the international prefix with the symbol saved in the Prefix Symbol
field and transfers this to the PABX.

Filtering Your Own Country Code

In the case of international phone numbers that are saved in the third-
party application according to the E.164 numbering plan, one’s own lo-
cal country code rarely needs to be transferred to the PABX.
The AC-Win TAPI dialing function automatically filters the local country
code out of the phone number transferred from the third-party applica-
tion and inserts a "0" before the national target code.
By default, the local country code is taken from the MS-Windows sy-
stem settings (see System Settings -> Phone and Modem Options ->
Edit -> Country/Region). By clearing the Use predefined local Coun-
try Code checkbox, you have the option to enter the local country code
manually.

46
 The AC-Win MQ objects

The AC-Win MQ objects

AC-Win provides a number of predefined dialog boxes or objects. Objects
are the "working windows" of AC-Win. Objects can be integrated in
workspaces and saved with them. They can be changed and saved under
a new name. Objects can also be saved as templates.
AC-Win provides a number of objects. The following chapter describes the
predefined objects with configuration options.

Overview of objects
AC-Win provides the objects listed below. For more information about the
individual objects, refer Æ page 49.

• Alarms
• Buttons
• Call charges
• Call control
• Call journal
• Name keys
• Notebook
• Numpad
• Redial

47
The AC-Win MQ objects

Opening predefined objects

1. In the File menu, select New Object.
The New Object window appears.
2. Select the required object and click on OK.
You can now adapt the selected object to your individual requirements
and save it under a new name.

Opening user-defined objects

1. Select Open Object from the File menu.
The file selection window appears.
2. Select the required object and click on OK.
You can modify the selected object and save it under the same name
or a new name.

Saving objects
Modified objects can be saved under new names and in this way you can
build up a library of objects which you can use when setting up workspa-
ces. To save objects:
1. Select Save Object As from the File menu.
2. Enter the file type (template or document) you have chosen. Admini-
strator or super user authorisation is required for saving templates. Sa-
ving an object as a template is useful if you want to use the current set-
tings for other objects of the same type.
3. Enter the desired name and click on OK.
The standard directory defined under Application Settings is "Workspaces".

Closing objects
Previously opened objects can be removed from the current workspace by
closing them. To close objects:
1. Select the object which you wish to close.
2. Select Close Object from the File menu.

48
 The AC-Win MQ objects

Object settings
Specific settings can be defined for each object in the Object Settings win-
dow. To define object settings:
1. Insert the desired object in the workspace (see "Adding objects").
2. Mark the object.
3. Select Object Settings from the Options menu or click with the right
mouse button in the corresponding object window and select Object
Settings.

4. Enter the required settings:

– Title: Enter the title displayed in the object header bar.
– Description: You can enter more information about the object
here.
5. Complete your entries by clicking on OK. All settings are saved. To clo-
se the window without saving the changes you have made, click on
Cancel.

Configuring objects
In addition to object settings which are the same for all AC-Win MQ ob-
jects, it is possible to define individual properties for certain objects. All of
the AC-Win MQ predefined objects and their specific setting options are
described below.
Using the individual objects is explained in the AC-Win MQ
Operating Instructions.

49
The AC-Win MQ objects

Call control
The Call Control window is the main object window in AC-Win MQ. All im-
portant call processing procedures are executed from this window.

Information on how to configure the Call Control can be found in the

section Call control settings Æ page 33.

50
 The AC-Win MQ objects

Buttons
This object window shows the assignment of the buttons in AC-Win. In ad-
dition to defining the object settings, you can also define the layout and as-
signment of these buttons. You can save the changed object individually or
with the entire workspace. An example of this window is shown below.

Button layout
To set the layout of the buttons:
1. Select the Buttons window.
2. Click with the right mouse button in the Buttons window and select
Button layout.

3. Set the required button grid and size.

4. Complete your entries by clicking on OK.
The changes you have made take effect immediately. The new layout
of the Buttons window appears (e.g. five lines, seven columns).

51
The AC-Win MQ objects

Button order
To set the order of the buttons in the Buttons window:
1. Select the Buttons window.
2. Click with the right mouse button in the Buttons window and select
Button order:

3. Select a function and click on the Up and Down buttons to change the
order of the buttons.
4. Complete your entries by clicking on OK.

52
 The AC-Win MQ objects

Button properties
To set the button properties:
1. Select the Buttons window.
2. Click with the right mouse button in the Buttons window and select
Button properties.
The Button properties window appears showing the current settings.

3. You can now enter your settings:

– Button: You can assign a different/new function to the selected but-
ton here. (The button can be free or already have a function assigned
to it.).
– Label: Enter the button label and its position or select the predefined
settings.
4. Complete your entries by clicking on OK.
The changes you have made take effect immediately. The new layout
of the Buttons window is displayed.

53
The AC-Win MQ objects

Name keys
This object shows the name keys. In addition to defining the object set-
tings, you can also define the layout and assignment of these buttons. You
can save the changed object individually or with the entire workspace.

Name Key layout

To set the layout for a name key:
1. Select the Name Keys object.
2. Click with the right mouse button in the Name Keys window and select
Name Key layout from the pop-up menu.

3. Select the required key grid and size.

4. Complete your entries by clicking on OK.
The changes you have made take effect immediately. The new layout
of the Name Keys window is displayed.

54
 The AC-Win MQ objects

Name Key order

To set the order of the name keys as they appear in the Name Keys win-
dow:
1. Select the Name Keys window.
2. Click with the right mouse button in the Name Keys window and select
Name Key order:

3. Select a line and click on the Up and Down buttons to rearrange the
order as required.
4. Complete your entries by clicking on OK.

55
The AC-Win MQ objects

Name key properties

To set the name key properties:
1. Select the name key whose properties you wish to set in the Name
Keys window. If the name keys are not assigned, the Name Key pro-
perties window opens immediately.
2. Click with the right mouse button in the Name Keys window and select
Name Key properties.

3. Enter the label text and telephone number to be assigned to the name
key(s).
4. If you mark the check box Make new call, a new connection is always
set up when you click this name key. If this check box remains deacti-
vated, a number of name keys can be linked, i.e. these predefined di-
gits are added to an already dialled call number.

Using the individual objects is explained in the AC-Win MQ Opera-

ting Instructions.

56
 The AC-Win MQ objects

Call journal
This object records the calls which have been processed using AC-Win
MQ.

The settings for this object are made under Objects in the AC-Win
Settings window (see Object settings Æ page 35).
In accordance with the settings made under AC-Win Settings, the current
calls are displayed when you start AC-Win (basic setting).
• Click on Load File to display call data saved in the log file. Saving call
data may take a little time. The call data is recorded in the log file, at the
latest, when you quit AC-Win.
• Click on Show Current to display the current call data.

Numpad
The Numpad object is used to dial numbers using the mouse. This object
has no other settings.

57
The AC-Win MQ objects

Call charges
This object contains information about call charges.

The settings for this object are made under Objects in the AC-Win
Settings window (see Object settings Æ page 35).

Alarms
This object lists alarm causes.

The settings for this object are made under Objects in the AC-Win
Settings window (see Object settings Æ page 35).

58
 The AC-Win MQ objects

Notebook
This object can be used to note and retrieve previously noted telephone
numbers.

The settings for this object are made under Objects in the AC-Win
Settings window (see Object settings Æ page 35).

Redial
Numbers can be stored and retrieved for redial in this object.

The settings for this object are made under Objects in the AC-Win
Settings window (see Object settings Æ page 35).

59
Index

Index E
Enable external name retrieval ................ 34
Explanation of symbols ............................... 5
A
Accelerator settings .................................. 37
G
Accelerators ................................................ 37
Get focus on first incoming call ............... 34
Access codes ............................................. 34
AC-Win application settings ..................... 16
AC-Win MQ objects .................................. 47 I
AC-Win settings ......................................... 33 Installation
Adding OLE objects ................................... 18 software ................................................... 22
Alarm ...................................................... 35, 58
Application settings ............................... 7, 16
Automatic retrieve for call charges ......... 34 L
Automatic tape recording ......................... 34 Languages
current language ..................................... 14
default language ..................................... 17
B Limit Silence Timer .................................... 34
Button
colours ..................................................... 40
layout ........................................................ 51 N
order ......................................................... 52 Name key
properties ................................................ 53 layout ........................................................ 54
Buttons ........................................................ 51 order ......................................................... 55
properties ................................................ 56
Name keys .................................................. 54
C New
Call charges ........................................... 35, 58 object ........................................................ 11
Call control ............................................ 33, 50 workspace ............................................... 12
colours ..................................................... 39 New user ..................................................... 20
settings .................................................... 33 Notebook ..................................................... 59
Call journal ............................................. 35, 57 Numpad ....................................................... 57
Calls on hold change color after
# seconds ................................................ 34
Calls on hold show time instead of “on O
hold” ............................................................ 34 Object
Changing a password ................................ 15 Alarms ...................................................... 58
Changing a user password ....................... 21 Buttons ................................................ 8, 51
Close Call Charges ............................................ 58
object ................................................. 11, 48 Call Control .............................................. 50
workspace ............................................... 12 Call Journal .............................................. 57
Colour settings ........................................... 39 Name Keys .......................................... 8, 54
Colours ......................................................... 39 Notebook ................................................. 59
Configuration options .................................. 7 notebook .................................................. 36
Numpad ................................................... 57
Redial ........................................................ 59
D specific settings ..................................... 49
Default language ........................................ 17

60
 Index

Object settings ........................................... 35 new ........................................................... 20

Objects .................................................... 7, 35 User management ..................................... 19
Open User name ................................................... 14
object .................................................. 11, 48 User password
predefined objects ................................. 48 change ...................................................... 21
user-defined objects .............................. 48
workspace ......................................... 12, 13
W
Window
P object settings ........................................ 49
Predefined title ........................................... 14 user management .................................. 20
Print .............................................................. 36 workspace settings ................................ 14
Workspace ................................................ 7, 8
automatic save ........................................ 14
Q close ......................................................... 12
Queues .......................................................... 9 documents .............................................. 10
settings .................................................... 14
R switching ................................................. 12
templates ................................................. 10
Redial ..................................................... 35, 59
Workspace objects .................................... 14
Workspace password
S changing ................................................... 15
Save setting ...................................................... 15
objects ...................................................... 48
workspace ............................................... 13
Setting a workspace password ............... 15
Setting up
a password .............................................. 20
workspaces ............................................. 10
Settings for the source button name
fields ......................................................... 41
Software
installation ................................................ 22
Source buttons
labelling name fields .............................. 41
Specific object settings ............................. 49
Startup in Plug-In mode ............................ 34
Supported objects ..................................... 18
Switching workspaces .............................. 12
System requirements .................................. 6

T
TAPI Dialing Settings ................................. 44

U
User

61
 © Siemens Enterprise
Communications GmbH & Co. KG
Reference No.: Hofmannstr. 51,
A31003-G4020-M101-1-76A9 D-81359 München

The information provided in this document

contains merely general descriptions or char-
acteristics of performance which in case of

Communication for the open minded actual use do not always apply as described
or which may change as a result of further
development of the products. An obligation
to provide the respective characteristics shall
only exist if expressly agreed in the terms of
contract. Subject to availability. Right of
modification reserved. The trademarks used
Siemens Enterprise Communications are owned by Siemens Enterprise
www.siemens.com/open Communications GmbH & Co. KG or their re-
spective owners.