TECHNICAL INFORMATION BULLETIN

Release date: June 10th, 2008

Bulletin N° 2008/284

FOR: MUTOH AUTHORIZED RESELLERS ONLY

FROM: MUTOH service & support department.

Firmware Update Summary

Dear Customer,

We noticed that in some technical information bulletins it takes more time to read the explanation on how to
install the new firmware than it takes to read the new features and fixed bugs.

To avoid large, laborious Technical Information Bulletins in the future, we made below important summary on
how to install new Firmware onto your machine.
Compared with this summary, you will find a summary on how to install a new driver and the back-up
possibilities of the different printers.

As such, you will have a better overview on the new or changed features and fixed bugs in the upcoming
technical information bulletins.

So it is very important to store this summary, it is our intention to refer to this TIB when new Firmware is
being released.

All necessities such as the Firmware Update Wizard, the Mutoh maintenance assistant, engine- and heater
firmware are downloadable from the Mutoh firmware download site. To access Mutoh’s Firmware download
site, use the following link.

Notes
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

TIB284_Firmware_update_Summary 1
 Table of contents

1 INSTALLING NEW ENGINE FIRMWARE ..................................................................... 3

1.1 QUICK REFERENCE ..................................................................................................... 3
1.2 USING MUTOH’S FIRMWARE UPDATE WIZARD ............................................................... 4
1.3 USING THE MUTOH MAINTENANCE ENGINEER ASSISTANT .......................................... 10
1.4 INSTALLATION USING A PARALLEL (CENTRONICS) CABLE ............................................... 14
1.5 INSTALLATION USING A FIRMWARE FLASH CARD ........................................................... 16
1.6 INSTALLING NEW FIRMWARE ON THE SC-PRO CUTTING PLOTTER ................................. 17

2 INSTALLING THE NEW HEATER FIRMWARE ......................................................... 21

2.1 QUICK REFERENCE ................................................................................................... 21
2.2 INSTALLATION USING A PARALLEL (CENTRONICS) COMMUNICATION CABLE ..................... 22
2.3 USING THE MUTOH MAINTENANCE ENGINEER ASSISTANT .......................................... 23
2.4 INSTALLATION USING LINKED FILES ............................................................................. 27

3 INSTALLING A NEW DRIVER .................................................................................... 29

3.1 UNINSTALLING THE OLD DRIVER WHEN USING WINDOWS 2000, WINDOWS XP ............... 29
3.2 UNINSTALLING THE OLD DRIVER WHEN USING WINDOWS VISTA ..................................... 32
3.3 INSTALLING THE DRIVER WHEN USING WINDOWS 2000, WINDOWS XP .......................... 36
3.4 INSTALLING THE DRIVER WHEN USING WINDOWS VISTA ................................................ 37
3.5 INSTALLING THE DRIVER ON A WINDOWS 2003 SERVER ............................................... 45

4 BACK-UP POSSIBILITIES .......................................................................................... 47

4.1 USING THE PARAMETER BACKUP TOOL ....................................................................... 47
4.2 USING THE MUTOH MAINTENANCE ENGINEER ASSISTANT............................................. 51
4.3 BACKUP WHEN USING A FLASH MEMORY CARD............................................................. 57
4.4 INSTALLATION OF THE BACKUP WHEN USING A FLASH MEMORY CARD ............................. 58
4.5 INSTALLATION OF THE BACKUP WHEN NOT USING A FLASH MEMORY CARD ...................... 58

5 MEMORY CARD EXPLORER ..................................................................................... 59

5.1 INTRODUCTION ......................................................................................................... 59
5.2 USING THE MEMORY CARD EXPLORER ....................................................................... 60

6 FIRMWARE UPDATE ISSUES. .................................................................................. 61

6.1 UPDATING MAINBOARD FIRMWARE ............................................................................. 61
6.2 UPDATING HEATER FIRMWARE ................................................................................... 62

TIB284_Firmware_update_Summary 2
1 Installing new engine Firmware
This chapter explains the different available procedures, and how to use them to install the new firmware.

1.1 Quick reference

It is possible that some printers have multiple methods of loading the firmware. In this case, choose the
method of installing which suits you best.

Refer to the correct chapter to install the new firmware onto your printer.

Drafstation and Drafstation Pro

¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1204
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1304
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1604
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1614
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

Spitfire 65/90 Extreme

¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Spitfire 100 Extreme

¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Rockhopper II
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Rockhopper 3 Extreme
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Osprey 75/102/130
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”
¾ Refer to: “Installation using a centronics cable”
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Installation using a Firmware flash card”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Viper
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Viper 100
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Viper TX
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”

Blizzard
¾ Refer to: “Installation using a Parallel (centronics) communication cable”
¾ Refer to: “Using Mutoh’s Firmware Update Wizard”
TIB284_Firmware_update_Summary 3
1.2 Using Mutoh’s Firmware Update Wizard
1.2.1 Available for:
Blizzard, Rockhopper II, Rockhopper 3 Extreme, Osprey, Spitfire 65/90 Extreme, Viper, Viper 100, Viper TX,
Spitfire 100 Extreme

1.2.2 Tool necessary

• FW Update Wizard
• Personal Computer
• Normal IEEE-1284 cable (=Centronics cable) or USB to IEEE-1284 converter cable.

Notes
Both the Firmware update Wizard and the new Firmware is downloadable from the Mutoh Firmware
download site.
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

1.2.3 Firmware installation

Step 1 : Be sure that the Printer is powered OFF.

Step 2 : Connect the printer to the PC with the centronics cable or the USB to centronics cable.

Step 3 : Open the firmware update wizard and press next.

TIB284_Firmware_update_Summary 4
Step 4 : If you agree to the disclaimer, press the next button.

Step 5 : Browse to the place where you have downloaded the new FW and click next.

TIB284_Firmware_update_Summary 5
Step 6 : Choose the type of cable you are using and click the [next] button

• Are you using a normal IEEE 1284 (=centronics) cable

Or
• Are you using a USB to IEEE 1284 converter cable?

Step 7 : Power ON the printer

• All indication LEDs will go ON

• When the LEDs go OFF, press F2
• The display will show, “Ready to load”.

TIB284_Firmware_update_Summary 6
Step 8 : Choose the correct printer port and click next.

Depending on which kind of cable you are using you will get figure1 or figure2.

Option1: Using a normal IEEE 1284 (=centronics) cable

Figure 1

TIB284_Firmware_update_Summary 7
Option2: Using a USB to IEEE 1284 converter cable.

Figure 2

Step 9 : You are now ready to update to the latest FW. Check if all settings are correct and press Install.

Step 10 : The firmware installation takes about 60 seconds. The following messages will appear on the
LCD of the operation panel according to the process status:

“Loading” ► Receiving ROM data.

“Erasing” ► Erasing old firmware.
“Copying” ► Copying new firmware to ROM.
“Comparing” ► Comparing copy to source.
“End” ► End

TIB284_Firmware_update_Summary 8
Step 11 : The new firmware has been transferred. A buzzer sound indicates that the firmware installation
has been correctly completed.

Important
• Do not close the wizard before the complete installation is performed.

Step 12 : Switch OFF the printer and restart it to activate the new Firmware.

TIB284_Firmware_update_Summary 9
1.3 Using the MUTOH Maintenance Engineer Assistant
1.3.1 Available for:
Drafstation, Drafstation Pro, ValueJet 1204, ValueJet 1304, ValueJet 1604, ValueJet 1614 and Osprey

1.3.2 Tool necessary

• Personal Computer
• Network connection between printer and PC
or
Crosslink cable between PC and printer
• MUTOH Maintenance Engineer Assistant
• New Firmware

Notes
Both the MUTOH Maintenance Engineer Assistant and the firmware is downloadable from Mutoh’s
Firmware Download site
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

1.3.3 Firmware installation

Please follow the instructions below to install the latest firmware. Be sure to store the parameters of the
mainboard as explained in the maintenance manual when installing the firmware on a new mainboard.

Step 1 : Be sure that the Printer is powered OFF.

Step 2 : When using a ValueJet or a DrafStation, start up in Board Manager Mode by powering ON the
printer while holding the [<] key (= back key).

When using an Osprey, start up in Board Manager Mode by powering ON the printer while
holding the menu ▲ key.

Step 3 : The IP address of the printer will be displayed.

Step 4 : Press the ENTER key. “Waiting for command” will be displayed.

Step 5 : It is recommended to update the firmware via a crosslink cable (direct connection between printer
and pc)

TIB284_Firmware_update_Summary 10
Step 6 : Configure the network settings as follows.
Start ► Control Panel ► Network Connections ► Properties Local Area ► Properties Internet
Protocol (TCP/IP) ► Set IP address! (first 3 numbers (192, 168 and 1) should remain the same,
the last one (253 ► 252) should be changed) ► Press OK ► configuration done.

Step 7 : Open the MUTOH Maintenance Engineer Assistant.

Step 8 : Set required language in the manager.

TIB284_Firmware_update_Summary 11
Step 9 : Set the IP address of the printer in the manager.

Step 10 : Click on the button “Firmware Install”

Step 11 : Browse to the correct *.jfl file and press Open.

For example:

Step 12 : Click OK when the “Firm Installation Check” window is displayed on the PC.

TIB284_Firmware_update_Summary 12
Step 13 : The following screens will be displayed on the printer.

Program receiving

Erasing …

Copying …

Comparing

Transfer complete

Step 14 : Click OK when the “Transfer completed” window appears on the PC AND when it is displayed on
the printer.

Step 15 : Press the ENTER key. “Waiting for command” will be displayed.

Step 16 : Power OFF the printer.

Step 17 : The firmware installation is now done.

Notes
• During the update process of a new firmware onto a ValueJet, it may be possible that your ValueJet
does not accept the new firmware.
• If this is the case, please refer to “Firmware update issues” further on in this TIB.

TIB284_Firmware_update_Summary 13
1.4 Installation using a parallel (centronics) cable
1.4.1 Available for:
Osprey, Rockhopper II, Spitfire 100 Extreme, Spitfire 65/90 Extreme, Viper, Viper 100, Viper TX, Blizzard,
Rockhopper 3 Extreme

1.4.2 Tool necessary

• Latest firmware (File extension “*.JFL”)
• Computer
• Centronics cable.

Notes
The new firmware is downloadable from Mutoh’s Firmware Download site
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

1.4.3 Firmware installation

Step 1 : Verify that the printer is been switched OFF.

Step 2 : Connect the printer to the PC with the centronics cable.

Step 3 : Press the [POWER] key on the operation panel.

All indicators light up for one second.

Step 4 : After all indicators have lightened up, press within one second the [F2] key on the operation
panel.

When the message “Ready to load” appears on the operation panel, your printer is ready to receive data. If
this is not the case, switch OFF the printer and repeat steps 3 and 4.

Step 5 : Transfer the firmware data from the PC.

Actions on the PC:

• Copy the new firmware file to the root of the hard disk.
• Start the Command Prompt.
• Type the following after the C:\> prompt : Copy /b FW_printer_xxx.rom.jfl and press
[ENTER]

Results:

The data is being transferred to the printer. The following messages will appear on the LCD of the operation
panel according to the process status:

“Loading” ► Receiving ROM data.

“Erasing” ► Erasing old firmware.
“Copying” ► Copying new firmware to ROM.
“Comparing” ► Comparing copy to source.
“End” ► End

Step 6 : A beep tune will notify you that the process is finished.

TIB284_Firmware_update_Summary 14
Step 7 : Switch OFF the printer.

This procedure is only for Spitfire 100 Extreme

ONLY perform this procedure when your slave boards have not the latest versions.

CHS:
005.009.004

NMPS:
001.000.010

• Power ON in board service mode.

Press the ENTER and CANCEL key simultaneously when powering ON.

• “Board Service Mode” will appear. The display will count down for 10 seconds. In this stage, it is still
possible to power OFF the printer. When the count down has been finished, the machine will update the
slave boards automatically. DO NOT power OFF the machine. Otherwise the slave boards can be
damaged permanently.

• Wait until “Updating done” appears on the display to power OFF the machine.

Step 8 : Switch the printer ON to activate the new firmware.

Step 9 : Set the printer in the correct mode.

Caution
The printer is automatically set to Cassette mode after firmware update.

• This will cause the “Not Original Ink” message when the printer was used in Printer mode before the
update. It is necessary to set the printer in Printer mode and to set the ColorMode in the ChipMgr menu
when you want to use the printer in Printer mode again.

It is also possible that “Not Original Ink” appears at first start up (dummy cassettes).

• Press the [CANCEL] key.

• “Please remove cartridges” will be displayed

TIB284_Firmware_update_Summary 15
1.5 Installation using a Firmware flash card
1.5.1 Available for:
Rockhopper1, Osprey 75/102/130

1.5.2 Tool necessary

• Firmware flash card

Notes
• Send the old firmware flash card back with a RAS number for 100% credit.

1.1.1 Firmware installation

Step 1 : Power OFF the printer.

Step 2 : Prepare a flash memory card for firmware installation and insert it in the memory card connector
slot.
On the Osprey the slot is located under the stand cover R, on the MAIN board assembly.

Step 3 : Power ON the printer

Step 4 : The following message will appear on the display:

“Loading” ► Receiving ROM data.

“Erasing” ► Erasing old firmware.
“Copying” ► Copying new firmware to ROM.
“Comparing” ► Comparing copy to source.
“End” ► End

Step 5 : A buzzer sound indicates that the firmware installation has been correctly finished.

Step 6 : Power OFF the printer.

Step 7 : Remove the firmware flash card.

Step 8 : Close all necessary covers and Power ON the printer. Verify from the initialization and display
that the version has been upgraded.

TIB284_Firmware_update_Summary 16
1.6 Installing new firmware on the SC-Pro Cutting Plotter
1.6.1 Tool necessary

• SC-Pro cutter
• Workstation
• USB cable or network cable
• SC-Pro installation CC

1.1.2 Firmware installation

Make a connection between the SC-Pro and the computer using a USB cable (standard in-the-box item) be
sure that the SUB driver has been installed yet!

Step 1 : Power ON the cutter and the computer

Step 2 : Install the firmware by clicking on the install button on the installation CD.

Step 3 : Select your language and press [OK]

Step 4 : Press [Next]

TIB284_Firmware_update_Summary 17
Step 5 : Read the License agreement and select “I accept the agreement”, Press [Next]

Step 6 : Click on the [Install] button to continue.

TIB284_Firmware_update_Summary 18
Step 7 : The program will extract the files.

Step 8 : Select the ComPort on which the cutter is connected and press [Apply]

Step 9 : The PC will send and program the new firmware to the cutter next the machine will be reset.

TIB284_Firmware_update_Summary 19
Step 10 : The new firmware has been installed properly when you hear a beep and following screen is
displayed.

• Be sure to update the keyboard firmware also.

• Press the special key combination to start the installation.

+ + +

• Confirm that you want to update the keyboard firmware.

• The installation will take approximately 1 minute.

• After the installation, a beep will sound and the main screen will be displayed again.

TIB284_Firmware_update_Summary 20
2 Installing the new Heater Firmware
This chapter explains how to install the heater firmware onto your printer in case your printer uses a heater
system.

2.1 Quick reference

Refer to the correct chapter to install the new heater firmware onto your printer.

ValueJet 1204
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1304
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1604
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

ValueJet 1614
¾ Refer to: “Using the Mutoh Maintenance Engineer Assistant”

Spitfire 65/90 Extreme

¾ Refer to: “Installation using a Parallel (centronics) communication cable”

Rockhopper II
¾ Refer to: “Installation using a Parallel (centronics) communication cable”

Viper
¾ Refer to: “Installation using a Parallel (centronics) communication cable”

Rockhopper 3 Extreme
¾ Refer to: “Installation using a Parallel (centronics) communication cable”

Spitfire 65/90 Extreme

¾ Refer to: “Installation using a Parallel (centronics) communication cable”

Blizzard
¾ Refer to: “Installation using a Parallel (centronics) communication cable”

Spitfire 100 Extreme

¾ Refer to: “Installation using linked files”

Viper 100
¾ Refer to: “Installation using linked files”

TIB284_Firmware_update_Summary 21
2.2 Installation using a Parallel (centronics) communication cable
2.2.1 Available for:
Rockhopper II, Rockhopper 3 Extreme, Viper, Spitfire 65/90 Extreme, Blizzard

2.2.2 Tool necessary

• Latest firmware
• Computer
• Centronics cable.

Notes
The heater firmware is downloadable from Mutoh’s Firmware Download site
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

2.2.3 Firmware installation

Important
• Before updating the heater system board, make sure you already installed the latest engine
firmware version.

Step 1 : Make sure the printer is OFF.

Step 2 : While switching ON the printer, press simultaneously the [CANCEL] and the [ENTER] key.
Step 3 : Depending on the type of printer, the display will mention following message.
• Rockhopper II
*User Settings*
CrdUpdate
VerUpdate
(1/1)

• Viper *User Settings*

Rem Update
Crd Update
(1/1)
• Spitfire 65/90 Extreme *User Settings*
Rem Update
Crd Update
(1/1)
Step 4 : Press the [F3] key.
Step 5 : The heater system board is now being updated. The display will mention the following messages.
¾ Erasing sectors
¾ Wait flash programming
Step 6 : At the end the display will mention the following message.
Card Update
DO NOT POWER DOWN
Version Installed
Step 7 : Press the [CANCEL] key.
Step 8 : Power OFF the unit.
Step 9 : Updating the heater system board is completed.

TIB284_Firmware_update_Summary 22
2.3 Using the MUTOH Maintenance Engineer Assistant
2.3.1 Available for:
ValueJet 1204, ValueJet 1304, ValueJet 1604 and ValueJet 1614

2.3.2 Tool necessary

• Personal Computer
• Network connection between printer and PC
or
Crosslink cable between PC and printer
• MUTOH Maintenance Engineer Assistant
• New heater Firmware (.mfl file)

Notes
Both the MUTOH Maintenance Engineer Assistant and the firmware is downloadable from Mutoh’s
Firmware Download site
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

2.3.3 Firmware installation

Please follow the instructions below to install the latest engine firmware and heater firmware. Be sure to
store the parameters of the mainboard as explained in the maintenance manual when installing the
firmware on a new mainboard.

Notes
• During the update process of a new firmware onto a ValueJet, it may be possible that your ValueJet
does not accept the new firmware.
• If this is the case, please refer to “Firmware update issues” further on in this TIB.

Step 1 : Be sure that the ValueJet is powered OFF.

Step 2 : Start up in Board Manager Mode by powering ON the printer while holding the [<] key.

Step 3 : The IP address of the printer will be displayed (default: 192.168.1.253).

Step 4 : Press the ENTER key. “Waiting for command” will be displayed.

Step 5 : It is recommended to update the firmware via a crosslink cable (direct connection between printer
and pc)

TIB284_Firmware_update_Summary 23
Step 6 : Configure the network settings as follows.
Start ► Control Panel ► Network Connections ► Properties Local Area ► Properties Internet
Protocol (TCP/IP) ► Set IP address! (first 3 numbers (192, 168 and 1) should remain the same,
the last one (253 ► 252) should be changed) ► Press OK ► configuration done.

Step 7 : Open the MUTOH Maintenance Engineer Assistant.

Step 8 : Set required language in the manager.

TIB284_Firmware_update_Summary 24
Step 9 : Set the IP address of the printer in the manager.

Step 10 : Click on the button “Sub Controller Install” to install the heater firmware.

Step 11 : Browse to the correct *.mfl file and press Open.

for example:

Step 12 : Click OK when the “Sub controller Installation Check” window is displayed on the PC.

TIB284_Firmware_update_Summary 25
Step 13 : The following screens will be displayed on the ValueJet.

Subcontroller Install

Sending bootcode

Sending sys code

xxxxx bytes recv

Step 14 : Click OK when the “Transfer completed” window is displayed on the PC.

Step 15 : Press the ENTER key. “Waiting for command” will be displayed.

Step 16 : When the message “Complete” or the message “xxxxx bytes recv” appears on the screen, power
OFF the printer.

TIB284_Firmware_update_Summary 26
2.4 Installation using linked files
2.4.1 Available for:
Spitfire 100 Extreme, Viper 100

Notes
The heater firmware is downloadable from Mutoh’s Firmware Download site
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

The slave board firmware and configuration files are integrated in the main RJ firmware release.

Step 1 : Install the new RJ firmware.

Step 2 : Start the machine while pressing the “CANCEL” and “ENTER” key simultaneously.
Hold these keys until “Board service mode” appears.

Step 3 : Count down for 10 seconds before starting to update.

During this time, it is still possible to power down the machine.

* B o a r d s e r v i c e m o d e *
S t a r t i n g i n 3 s e c

Step 4 : After this countdown, the machine will start updating all the slave boards.

* B o a r d s e r v i c e m o d e *
U p d a t i n g c h s _ e y 0 8 0 5 1
B o a r d 1 o f 3
S t a r t i n g . . .

* B o a r d s e r v i c e m o d e *
U p d a t i n g c h s _ e y 0 8 0 5 1
B o a r d 1 o f 3
|||| |||| |||| |||| |||| |||| |||| [ 8 7 % ] |||| |||| |||| ||||

Step 5 : During updating, do not power down the machine!

Step 6 : Wait until “Updating done” appears on the LCD.

TIB284_Firmware_update_Summary 27
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TIB284_Firmware_update_Summary 28
3 Installing a new driver
This chapter explains how to install the new driver onto the DrafStation and DrafStation Pro.

A driver can be used for CAD applications, vectors and line drawings. This is also the reason why there is
only a windows driver available for the DrafStation and DrafStation Pro. When you want to print poster
applications, RIP software is a must.

3.1 Uninstalling the old driver when using Windows 2000, Windows XP
If the same model driver already installed with your installation, you must install the new driver after
uninstalling the old on.

Step 1 : In your Windows 2000 / XP, open your printer folder

Go to START, SETTINGS, PRINTER AND FAXES and choose OPEN

Step 2 : Right-Click the MUTOH RJ-900C driver and choose DELETE, Choose YES to confirm

TIB284_Firmware_update_Summary 29
Step 3 : Go to FILE and choose SERVER PROPERTIES

Step 4 : Go to the DRIVERS tab, select the MUTOH RJ-900C, and click on the REMOVE button, choose
YES to confirm.

TIB284_Firmware_update_Summary 30
Step 5 : Now you can proceed with normal printer installation. After the installation is finished, please
check to confirm that your driver version has changed.

Go to START, SETTINGS, PRINTERS AND FAXES, MUTOH RJ-900C, VERSION

TIB284_Firmware_update_Summary 31
3.2 Uninstalling the old driver when using Windows Vista
Step 1 : Go to Start ► control panel ► Hardware and sound ► Printers

► ►

Step 2 : Select the MUTOH RJ-90xC driver and choose DELETE.

Step 3 : Please confirm that you want to delete the driver, click “Yes”.

Step 4 : Click “close” to confirm deleting the driver.

TIB284_Firmware_update_Summary 32
Step 5 : Right click on the new default printer, go to “Run as administrator”, and select “Server properties”.

Step 6 : Select the driver and click on the Remove button.

TIB284_Firmware_update_Summary 33
Step 7 : Select “Remove driver and driver package, and press “OK”.

Step 8 : Please select “Yes”.

Step 9 : All necessary driver package information is now collected, select “Delete”.

TIB284_Firmware_update_Summary 34
Step 10 : The driver package is now being deleted; press the “OK” button if the driver is removed.

Step 11 : Please confirm that the driver of the printer has been deleted by clicking “Remove”.

TIB284_Firmware_update_Summary 35
3.3 Installing the driver when using Windows 2000, Windows XP
First you have to download the zip file containing the new driver to you local workstation
and unpack this file to a local map.

You must run the setup.exe contained “Windows Driver CD-ROM” to install the Drafstation series driver.
If you install the driver from the control panel, perhaps you cannot print correctly.

Windows 95 and windows NT4.0 are not supported USB devices.

Network printing

Step 1 : Log-in into the computer (server or client) which is connected to the plotter with [Administrator
level]
Step 2 : Insert the “Windows Driver CD-ROM “into the CD-ROM drive.
Step 3 : If the setup program cannot run automatically, start manually by running the “Setup.exe”
Step 4 : Select the plotter model to install and click the [install button]
Step 5 : Check [installation of a driver] and click the [next] button
Step 6 : You can select to install the status monitor.
Step 7 : Read the license agreement and click [agrees] button
Step 8 : Click the [Network] button.
Step 9 : Input the “Port Name” and “IP Address”, and click the [Setting] button.
Step 10 : You need to set the “IP Address” to match the plotter’s one.
Step 11 : Confirm the contents of the installation and click the [Next] button.
Step 12 : After the installation, click the [End] button to close the setup program.

USB printing

Step 1 : Log-in into the computer (Server or client) which is connected to the plotter with [Administrator
Level]
Step 2 : Insert the “Windows Driver CD-ROM” into the CD-ROM drive
Step 3 : If the setup program cannot run automatically, start it manually by running the “Setup.exe”
Step 4 : Select the plotter model to install and click the [Install] button.
Step 5 : Check the [Installation of a driver] and click the [Next] button.
Step 6 : You can select to install the status monitor.
Step 7 : Read the license agreement end click the [Agrees] button.
Step 8 : Click the [USB] button.
Step 9 : Confirm the contents of the installation and click the [Next] button.
Step 10 : After the installation, click the [End] button to close the setup program.
Step 11 : Switch ON the plotter and connect one to the computer with the USB cable.
Step 12 : For windows 98, click the [Add Hardware Wizard], start up and select
“USB_Driver\MutohUSB.inf” to install USB printing support.
Step 13 : For Windows 2000/XP, USB printing support is installed automatically.
Step 14 : After installation, [Add Hardware wizard] start up and select inf file to install the plotter driver.

TIB284_Firmware_update_Summary 36
3.4 Installing the driver when using Windows Vista
Before you start the following procedure, download the driver from Mutoh’s FTP site.

Step 1 : Go to Start ► control panel ► Hardware and sound ► Printers

► ►

Step 2 : Select “Add a printer”.

Step 3 : Select “Add a local printer” and click “Next”.

TIB284_Firmware_update_Summary 37
Step 4 : Select “Create a new port: Type of port:” and select in the scroll menu “Standard TCP/IP Port”. If
all is selected correctly press “Next”.

Step 5 : In the next menu you have to do some settings. Please fill in each setting as described below.

• Device type: Select the TCP/IP device

• Hostname or IP address: Set the internet protocol address of the plotter here.

• Port name: the input given in the internet protocol address is automatically displayed in this field.

Please remove the check “query the printer and automatically select the driver to use”

• If all fields are correctly filled in, select “Next”.

TIB284_Firmware_update_Summary 38
Step 6 : Select the option “Custom” and click on the “Settings” button.

Step 7 : Fill in the Port Settings as described below and click “OK”.

• Port name: This is the same port name as in step 5.

• Printer name or IP address: This is the same IP address as in step 5.
• Protocol: Select RAW.
• Raw settings, Port number: 9100

TIB284_Firmware_update_Summary 39
Step 8 : After configuring the Port settings you return to the previous screen. Inhere; click the “Next”
button.

Step 9 : Select “Have Disk”.

TIB284_Firmware_update_Summary 40
Step 10 : Browse to the place where the driver is located by clicking the “Browse” button.

Step 11 : Select the correct driver and press “Open”.

Step 12 : You return to the “Install from disk” menu, press “OK” if the driver file has been located.

TIB284_Firmware_update_Summary 41
Step 13 : After pressing the “OK” button, you will return to “install the printer driver” menu.

Step 14 : In this menu click the “Next” button.

Step 15 : In this menu, you will see the Printer name, and you can select the option “set as the default
printer”. If everything is correct, select “Yes”.

TIB284_Firmware_update_Summary 42
Step 16 : The driver is now being installed.

Step 17 : It is possible that Windows Vista can not verify the publisher of this driver software. If this screen
appears, click on “Install this driver software anyway”.

TIB284_Firmware_update_Summary 43
Step 18 : If all went well, the following dialog screen will be displayed. Please end the installation by
clicking on the “Finish” button.

3.4.1 Confirmation after installation

After installing, confirm that the driver is correctly installed by performing the following steps.

Step 1 : Go to Start ► control panel ► Hardware and sound ► Printers

Step 2 : Right click on the new printer and select properties.

Step 3 : In the properties menu to the tab “Version” and confirm that the driver software installed is the
latest Version.

TIB284_Firmware_update_Summary 44
3.5 Installing the driver on a Windows 2003 Server
3.5.1 Tools needed

• Latest DrafStation/DrafStation Pro driver

• Windows 2003 server
• Windows driver CD-ROM

Notes
• The latest Driver is downloadable from Mutoh Firmware download site
Link: ftp://[email protected]/firmware_download
User account: firmware
Password: download

3.5.2 Installing the new driver

Step 1 : Log on to the server as administrator

Step 2 : Start the group policy editor (in command line, type gpedit.msc)

Step 3 : In the group policy editor, disable the policy Disallow Installation of printers using kernel-
mode drivers (see picture below)

Step 4 : Install the driver via the normal procedure. For more information, please refer to TIB 223

Step 5 : Reboot the server.

TIB284_Firmware_update_Summary 45
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TIB284_Firmware_update_Summary 46
4 Back-up possibilities
This chapter gives an overview, and explanation which printers are able to back-up their parameters and
how to do so.

4.1 Using the Parameter backup tool

4.1.1 Available for:
Spitfire, Rockhopper 3, Viper, Viper 100, Viper TX, Blizzard

4.1.2 Tools needed

• Mutoh parameter backup tool.

Step 1 : Double click the EXE-file to open the tool.

Step 2 : Refer to the next chapters to know how to store and replace parameters.

4.1.3 Backup parameters from the printer to the PC

Please follow the steps below to store the parameters from the printer to your PC.

Step 1 : Be sure that the printer:

• Is powered OFF
• Is connected to a network

Step 2 : Power ON the printer while striking the [UP] and [CANCEL] key simultaneously.

Step 3 : After 10 seconds, the printer will go in “Service Mode”.

Step 4 : Check the IP address which you will need further on in the backup procedure.

TIB284_Firmware_update_Summary 47
Step 5 : Press the [Backup from Printer -> PC] button.

Step 6 : Press [Next].

Step 7 : Enter the IP address of the printer and press [NEXT].

Step 8 : Choose the desired parameter backup file name and press [SAVE].

Step 9 : The parameters of the printers have now been saved to your computer.

TIB284_Firmware_update_Summary 48
4.1.4 Restore parameters from the PC to the printer

Please follow the steps below to restore the parameters from your PC to the printer.
Step 1 : Be sure that the printer:
• Is powered OFF
• Is connected to a network
Step 2 : Power ON the printer while striking the [UP] and [CANCEL] key simultaneously.

Step 3 : After 10 seconds, the printer will go in “Service Mode”.

Step 4 : Check the IP address which you will need further on in the backup procedure.

TIB284_Firmware_update_Summary 49
Step 5 : Press the [Restore from PC -> Printer] button.

Step 6 : Press [Next].

Step 7 : Enter the IP address of the printer and press [NEXT].

Step 8 : Select the desired parameter backup file and press [OPEN]

Step 9 : The parameters of from the PC have now been restored to your printer.

TIB284_Firmware_update_Summary 50
4.2 Using the Mutoh Maintenance engineer Assistant.
4.2.1 Available for:
DrafStation, DrafStation Pro, Osprey, ValueJet 1204, ValueJet 1604

The NVRAM (Flash-Rom) installed on the main board assembly stores various parameters for the system
operation.

The available backup parameters are as follows.

• Panel setting parameters
• Mechanism adjustment parameters
• Main board-unique adjustment parameters

Notes
• The mainboard unique adjustment parameters cannot be erased or modified.

If the main board assembly is found to need replacement during maintenance operations, make sure to
back-up the parameters. The backup data can be used to restore the original system status, omitting some
adjustment steps.

4.2.2 Tools needed

• Windows PC:
CPU: Pentium 400MHz or higher, Installed memory: 128MB or more with one of the following
installed: Windows98/Windows98SE/WindowsMe/Windows2000/WindowsXP
Equipped with network port (RJ-45) (10M/100M Ethernet interface)
MUTOH Maintenance Engineer Assistant must be installed
• Network crossover cable (For hub connection, network straight cable)

4.2.3 Required Environment

Before starting work, set up the following environment.

(1) Executing Mutoh Maintenance Engineer Assistant and confirming IP Address

Do not close Mutoh Maintenance Engineer Assistant before finishing the complete process.

Step 1 : Start "Mutoh Maintenance Engineer Assistant".

Caution
• Do not distribute Mutoh Maintenance Engineer Assistant to a customer because the software
can upload the inner parameters of the printer to a computer.

TIB284_Firmware_update_Summary 51
Step 2 : Select [Option] from the [Setup] menu and check if the displayed address matches the IP
address of your printer. The default printer IP address is "192.168.1.253". Then, click [OK].

Caution
• For the IP address, use the default value as much as possible. If you want to use other IP
addresses, consult with the network administrator of the network to be connected.

(2) PC IP Address Setting

When setting up Windows XP when the printer IP address is set to default, follow the procedures below.

Step 1 : From [Control Panel], open [Network Connections].

Step 2 : Right-click [Local Area Connection] and select [Properties].

Step 3 : Double-click [Internet Protocol

(TCP/IP)].

TIB284_Firmware_update_Summary 52
Step 4 : In [IP address], input any value of
"192.168.1.1" to 192.168.1.252"
or "192.168.1.254".

Step 5 : Click [OK] to finish the setting.

Caution
• When making a connection between the printer and the PC by using a HUB, without using a
crossover cable, you should set a unique ID that is different from any other device on the
network. Contact you network administrator for more information.

(3) Starting Port Manager Mode

Step 1 : Connect the printer network port and PC network port with a network cable.

Notes
• When connecting the printer and PC on a one-to-one basis, use a “crossover cable”. when connecting
the printer and PC via hub, use a “straight cable”

Step 2 : When the printer is in the operation status or in the menu display status, press [Power] key to
switch the printer OFF.

Step 3 : Depending on the type printer, hold the following keys to enter the [board manager mode]

• DrafStation and DrafStation Pro: hold the [Back] key simultaneously with the [Power] key.
• Osprey: hold the [menu ▲] key simultaneously with the [Power] key.

TIB284_Firmware_update_Summary 53
4.2.4 Receiving Parameters

This section describes the procedure to record backup parameters to the PC from the existing main board
assembly. To download backup parameters, follow the steps below.

Step 1 : Click [Parameter Receive].

Step 2 : In the "Parameter receive check" window,

click [OK]. Installation will start.

Step 3 : In the "Receive completed" window, click [OK].

"Save of receive parameter file" window opens.

Step 4 : Confirm the location to

save and click [Save] to
determine it.

TIB284_Firmware_update_Summary 54
4.2.5 Sending Parameters

This section describes the procedure to record backup parameters to the PC from the existing main board
assembly. To download backup parameters, follow the steps below.

Step 1 : Click [Parameter Send].

Step 2 : When the “Select of send parameter file” window opens, select the parameter file to be
transferred and click [Open].

TIB284_Firmware_update_Summary 55
Step 3 : In the “Parameter Send check” window, click [OK]. Sending the data will now start.

Step 4 : When sending completes and the “Send completed” window opens, click [OK].

Notes
• Almost as soon as the “Send completed” window is displayed, writing to plotter also finishes. If writing
to plotter finishes successfully, the LCD displays the following:
• Transfer complete
• Buzzer sounds three times and only Power led switches ON. Then, when the LCD displays 16372
bytes recv. Parameter writing completes.

TIB284_Firmware_update_Summary 56
4.3 Backup when using a flash memory card
4.3.1 Available for:
Rockhopper II, Rockhopper 3 Extreme, Osprey, Spitfire 65/90 Extreme, Spitfire 100 Extreme, Viper, Viper
100, Viper TX

4.3.2 Tool necessary

• Flash memory card

Step 1 : Remove the memory cover.

Step 2 : Install the memory card for the backup into the memory card connector slot on the mainboard
assembly.

Notes
• Install the memory card so that its front is towards the inside of the printer

Step 3 : Power ON the printer.

¾ After all of the lamps on the operation panel come on, the LED display on the panel displays
"PRINTER→CARD".

Step 4 : Press either the [MENU ↑] key or [MENU ↓] key on the operation panel.
¾ "Printer→Card" is displayed on the LED display on the operation panel.

Step 5 : Press the [ENTER] key on the operation panel.

¾ The LED display on the operation panel displays "P→C Started".
¾ Backup parameter creation begins.

Step 6 : If the backup parameter has been created correctly, "P→C Completed" is displayed on the
operation panel.

Step 7 : Power OFF the printer.

Step 8 : Remove the memory card for parameter backup.

Step 9 : Reinstall the memory cover.

TIB284_Firmware_update_Summary 57
4.4 Installation of the backup when using a flash memory card
4.4.1 Available for:
Rockhopper II, Rockhopper 3 Extreme, Spitfire 65/90 Extreme, Spitfire 100 Extreme, Viper, Viper 100, Viper
TX, Blizzard

Step 1 : Remove the memory cover.

Step 2 : Install the memory card for the backup into the memory card connector slot on the mainboard
assembly.

Notes
• Install the memory card so that its front is towards the inside of the printer

Step 3 : Power ON the printer.

¾ After all of the lamps on the operation panel come on, the LED display on the panel displays
"CARD→PRINTER".

Step 4 : Press either the [MENU ↑] key or [MENU ↓] key on the operation panel.
¾ "CARD→PRINTER" is displayed on the LED display on the operation panel.

Step 5 : Press the [ENTER] key on the operation panel.

¾ The LED display on the operation panel displays "C→P Started".
¾ Backup parameter creation begins.

Step 6 : If the backup parameter has been created correctly, "C→P Completed" is displayed on the
operation panel.

Step 7 : Power OFF the printer.

Step 8 : Remove the memory card for parameter backup.

Step 9 : Reinstall the memory cover

4.5 Installation of the backup when not using a flash memory card
The settings should be input by the panel.

Step 1 : Install the firmware according to "Firmware installation".

Step 2 : Follow the instructions in "Machine size select menu" to select the machine size.

Step 3 : Initialize NVRAM according to "Counter Initialization Menu".

Step 4 : Follow the instructions in "Parameter Update Menu" and refer to the printed adjustment variable
to enter following setting value.

¾ Head voltage
¾ Printing position alignment (Bi-D)
¾ CW adjustment
¾ Media feed distance
¾ Mechanical parameter (Top margin, Bottom margin, Side margin, P_REAR sensor position)
¾ Ink parameter (Initial ink charge flag)
¾ Ink ID mask
¾ Serial number

TIB284_Firmware_update_Summary 58
5 Memory Card Explorer
5.1 Introduction
With this program, it is possible to program and read flash cards. So it is possible to copy firmware and store
parameters to a flashcard or to download them to your workstation.

5.1.1 Advantages
• Only 1 flash card is needed.
• Program your flashcard yourself: Download the *.pcc files form our firmware download FTP, copy it to
the flash card with the program and update your Mutoh printer(s) ► no ordering delays
Be sure to program the flash card as well, when you want to take a parameter back up.
• Possibility to centralize all parameter backups in one folder.
• Parameters can be exchanged.

5.1.2 Available for:

Please find below an overview to know for which Mutoh printer / cutter you need a flash card, parallel or USB
cable.

Loading Firmware via Parameter backup

Machine
FW card Parallel Cable USB via flash card
RH3, SPFR, Viper(TX) ● X
Osprey / Toucan (Hybrid)
New mainboard X X
Installed mainboard ● X

Possible
X Not possible
● Possible, but not recommended

Notes
Note that it is recommended to update the firmware with a parallel or USB cable when possible.
Rockhopper 3, Spitfire 65/90/100, Viper, Viper 100 and Viper TX
Installed mainboards for Osprey

Updating firmware via a flash card should only be done when there are no other possibilities, such as:
New mainboards for Osprey.

TIB284_Firmware_update_Summary 59
5.1.3 Memory card explorer software

Memory Card Explorer ("MCE" & "MCE/NT") is a

graphical Windows software package which provides
direct access to the data stored in flash, SRAM and ATA
PCMCIA memory PC Cards. It allows the binary "image"
of the card data to be saved to or loaded from the hard
disk drive in simple and fast operations. Data between any
two address blocks can be copied and edited.
MCE is compatible with Windows 95, 98, ME, NT4, 2000
and XP

For more information, please follow the links below:

Product info:
http://www.elandigitalsystems.com/copy/aboutmce.php

Price info:
http://www.elandigitalsystems.com/buyourproducts.php

5.2 Using the Memory Card Explorer

5.2.1 Using only 1 flashcard

Step 1 : Install parameter back up firmware via software on flash card.

Step 2 : Backup parameters of printer / cutter with flashcard.
Step 3 : Store parameters from flashcard on the PC using the new software.
Step 4 : Copy new firmware from Mutoh’s Firmware FTP site via software to flash card.
Step 5 : Install new firmware on printer / cutter.
Step 6 : Copy parameter backup via software to flash card.
Step 7 : Install parameters from flashcard on printer / cutter.

5.2.2 Using parallel / USB cable and parameter backup card

Step 1 : Install parameter back up firmware via software on flash card.

Step 2 : Backup parameters of printer / cutter with flashcard.
Step 3 : Store parameters from flashcard on the PC using the new software.
Step 4 : Download new firmware from Mutoh’s Firmware FTP site.
Step 5 : Update firmware via parallel / USB cable.
Step 6 : Install parameters on printer / cutter.
Step 7 : Install parameters from flashcard on printer / cutter.

TIB284_Firmware_update_Summary 60
6 Firmware update issues.
During the update process of a new firmware onto a ValueJet, it may be possible that your ValueJet does not
accept the new firmware.

If this is the case, please follow the procedure below.

6.1 Updating mainboard firmware

If your ValueJet refuses to accept the new mainboard firmware, follow the procedure below.

Step 1: Unplug the AC inlet cable.

Step 2: Remove the covers to have access to the related PC boards.

Step 3: Replace the dipswitch to Dip DW #3-1: OFF, Dip SW # 3-2: ON.

Step 4: Install the new firmware.

Step 5: After the installation of the new mainboard firmware, make sure to replace the dipswitches.
Dipswitch #3-1 and dipswitch #3-2 should both be in the OFF position.

Step 6: When the dipswitch is set to its original position, replace all covers and plug in the AC inlet cable.

Step 7: Start up the ValueJet and confirm that the new firmware is installed.

TIB284_Firmware_update_Summary 61
6.2 Updating heater firmware
If your ValueJet refuses to accept the new heater firmware, follow the procedure below.

Step 1: Unplug the AC inlet cable.

Step 2: Remove the covers to have access to the related PC boards.

Step 3: Replace the dipswitch to 1: ON, 2: ON, 3: ON, 4: OFF.

Step 4: Install the new firmware.

Step 5: After the installation of the new heater firmware, make sure to replace the dipswitches. 1: ON, 2:
OFF, 3: ON, 4: OFF.

Step 6: When the dipswitch is set to its original position, replace all covers and plug in the AC inlet cable.

Step 7: Start up the ValueJet and confirm that the new firmware is installed.
TIB284_Firmware_update_Summary 62