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Building An ITSM Chatbot ?

The document discusses various large language models (LLMs) that could be used to build an ITSM chatbot, including their key features and limitations. It compares models from OpenAI (GPT-4, GPT-3.5), Google (PaLM), Anthropic (Claude), Cohere, Falcon, LLaMA, and Guanaco on attributes such as being open source, performance, speed, expertise, cost, and commercial usage restrictions. The best options mentioned are paid models from Cohere and Falcon based on their capabilities and ability to be used for commercial purposes.

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Ikram Belmadani
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60 views4 pages

Building An ITSM Chatbot ?

The document discusses various large language models (LLMs) that could be used to build an ITSM chatbot, including their key features and limitations. It compares models from OpenAI (GPT-4, GPT-3.5), Google (PaLM), Anthropic (Claude), Cohere, Falcon, LLaMA, and Guanaco on attributes such as being open source, performance, speed, expertise, cost, and commercial usage restrictions. The best options mentioned are paid models from Cohere and Falcon based on their capabilities and ability to be used for commercial purposes.

Uploaded by

Ikram Belmadani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Building an ITSM Chatbot 😃

Project Definition and Key Features

State of the art techniques for


Chatbot development :
Project overview :

LLMs:
Open
LLM Pros Cons Price
Source

Model by OpenAI is the


best AI large language
Slow to
model (LLM) available in
respond https://op
2023.
Inference
GPT-4 No Multimodal model
time is higher
enai.com/
Good handling of pricing
than other
hallucination
models

 Lacks
expertise in https://op
GPT- specific
No  Incredibly fast model  enai.com/
3.5 domains
pricing
Hallucinates a
lot

Model from
Google,ranked among
the best large language
Still on
PaLM models of 2023
Yes experimentat
2 Multilingual model
ion
Very quick to respond
and offers three
responses at once

https://cd
n2.assets-
servd.host
/anthropic
Still working
-
Claud on
No Close to GPT4 website/p
e v1 improvement
roduction/
s
images/m
odel_prici
ng_may20
23.pdf

https://do
cs.google.c
Companies like Spotify, om/spread
Jasper, HyperWrite, etc. sheets/d/1
are all using Cohere’s
Yes for D3uVOqTJ
Coher model to deliver an AI
100 API wlKfcQBb
e Calls
experience
KpZ8HEl77
Cohere has a number of
models from small to t7gOFRYNt
large  hQs77II4A/
edit#gid=3
06050842

It outperforms
comparable open-
source models
It features an
Falco architecture optimized
Needs fine-
Yes for inference
n tuning
It can be used for
commercial purposes.
There are no royalties
or restrictions.
LLaMA has
been released
LLaM for research
Yes It outperforms GPT-3
A only and can’t
be used
commercially

Can not be
The best open-source
Guan used for
Yes LLM, just after the
aco Falcon model
commercial
purposes

Project Steps :

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