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CITY SAVINGS BANK authority duly authenticated and in such form

TERMS AND CONDITIONS - DEPOSITS acceptable to the Bank. Only signatures


appearing on the signature cards on file will be
A.OPENING OF ACCOUNT honored by the Bank. No withdrawal of any
A Savings Account may be opened by an amount in excess of the cleared outstanding
individual, singly or by two (2) or more persons balances of an account as shown in the bank
jointly, who is/are free from any legal disability records shall be allowed.
subject to the Bank’s account requirements. For Passbook-Based Accounts
The account may also be opened by a juridical No withdrawal is permitted without the
entity, in the name of a corporation, presentation of the passbook. No entries other
partnership, associations, and other juridical than those effected by the Bank shall be
entities provided all documents/ requirements recorded in the savings passbook. In the event
are submitted and complied with. The initial of any discrepancy between the entries in the
deposit, minimum balance requirement to passbook and the Bank's records, the latter
operate the account and to earn interest shall shall prevail.
be set by the Bank. For Statement-Based (ATM) Accounts
Withdrawals from this type of account are done
B.DEPOSITS using the ATM card and the machine. The
Deposits may be made in the form of cash or ATM facility allows up to PhP 20,000.00 total
check. The account shall maintain a minimum withdrawal per day.
monthly average daily balance (ADB). Deposit The cardholder shall be liable for all
accounts that fall below the minimum monthly withdrawals arising from the use or misuse of
ADB for two (2) consecutive months shall be the card.
imposed a maintenance fee and/or a dormancy The depositor shall not use the Bank facility to
fee if the account is dormant for five (5) years transfer funds for illegal purposes or for any
since last activity. Check deposits received form of money laundering. The depositor
after the clearing cut-off time are considered agrees to hold the Bank free and harmless
transactions of the following day. Second from any legal problems that the fund transfer
endorsed checks, post-dated and stale checks may result to.
are not acceptable for deposit. As the owner of The Bank reserves the right not to perform any
the account, the client shall ensure the validity, withdrawal transaction if it has sufficient
correctness, and genuineness of all grounds to believe that such transfer shall
endorsements appearing on all checks or items place the Bank in bad situation or expose the
to be deposited to his account. Checks with Bank to violation of Anti-Money Laundering
alterations shall no longer be accepted Law and existing laws and BSP regulations.
pursuant to PCHC guidelines. In receiving
checks and other items for deposit, the Bank D. INTERESTS, FEES, CHARGES, AND
obligates itself only as the depositor’s PENALTIES
collecting agent, assuming no responsibility The Bank may impose and deduct any
beyond carefulness in selecting necessary fees or other amounts pertaining to
correspondents, and is liable only when actual the account the depositor has based on the
payment shall have come into its possession. deposit products schedule of rates or as
The Bank reserves the right to refuse agreed. The Bank may modify at any time the
acceptance of deposits if it resolves that rate of interest fees, charges, penalties, or
acceptance of deposits would expose itself to other amounts applicable to any account or
any risks. The Bank shall not be responsible service and communicate such changes to the
for resulting entries based on erroneous or depositor through announcements in the
illegible account number on the deposit branch premises.
slip/envelope. The Bank reserves the right to For Interest Earning Accounts
debit the depositor's account for any amount Interest rates are decided by the Bank and
previously credited if uncollected. All deposits may vary depending on the approved interest
are further subject to applicable existing and rates schedule. It is understood that the rate of
future laws, rules and regulations of the interest shall be variable based on the Bank’s
Bangko Sentral ng Pilipinas (BSP), the Bureau formula, which shall consider the accounts
of Internal Revenue (BIR) and other clear balance for the day. Please refer to the
government agencies. latest product sheets available in the branch for
the computation of interest. If the account is
C.WITHDRAWALS closed before interest posting, the interest
Withdrawals / encashment / payments are accrued is forfeited in favor of the Bank.
allowed only against cleared funds. However, interest earned as of closing date
Withdrawals shall be made only by the may be given upon client’s request.
depositor personally or upon his written Withholding Tax
The tax on interest earned is governed by the The bank shall inform the Borrower by email
rates prescribed by law. address, contact number or through postal or
registered mail, courier delivery, electronic
E.DEPOSIT INSURANCE mail, text messages, telephone calls or other
Deposits are insured by the Philippine Deposit alternative modes of communication on your
Insurance Corporation (PDIC) up to the last known contact information or address at
maximum amount of Five Hundred Thousand least sixty (60) calendar days prior to the
pesos (PhP500, 000.00) per depositor. imposition of dormancy fee.
PDIC shall presume that the name/s appearing
on the deposit instrument is/are the G.CLOSURE ACCOUNT
actual/beneficial owner/s of the deposit, except The Bank may at any time close an account,
as provided herein. refuse to accept any deposits, and return to the
In case of transfers or break-up of deposits, depositor the whole or part of his deposit
PDIC shall recognize actual/beneficial together with the interest due upon the same.
ownership of transferees who are qualified The depositor may be notified either personally
relatives of the transferor. Qualified relatives or by mail of the Bank’s intention to close the
are transferees within the third degree of account and interest shall cease from the date
consanguinity or affinity of the transferor. of such notification. Notice by mail shall be
In case of (a) deposits in the name of, or deemed received five (5) days after the date of
transfers or break-up of deposits in favor of, posting.
entities, either singly or jointly with individuals, H.JOINT ACCOUNT
and (b) transfers or break-up of deposits in This Agreement shall be binding upon Joint
favor of non-qualified relatives, whenever such Account depositors and their heirs, executors,
transfers/ break up will result in increased administrators, and assigns and terms thereof
deposit insurance coverage, PDIC shall shall not be waived, amended or modified,
recognize beneficial ownership of the entity or except with the written conformity of the Bank.
transferee provided that the deposit account Joint “And” Account – The depositors agree
records show the following: and declare that the account is their joint
Details or information establishing the right and account belonging to and payable to both the
capacity or the relationship of the entity with depositors. The Bank requires the signature of
the individual/s, or all the depositors in withdrawal transactions or
Details or information establishing the validity payment of funds. Upon the death of one of the
or effectivity of the deposit transfer, or co-depositors, the legal representative of the
Copy of Board Resolution, order of competent deceased codepositor shall co-sign the
government body/ agency, contract or similar withdrawal form with the surviving codepositor,
document as required/provided by applicable in accordance with the rules for settlement of
laws. estate of a deceased person, and other related
In the absence of any of the foregoing, PDIC laws, rules and regulations, when applicable.
shall deem the outstanding deposit as Joint “Or” Account – The depositors agree and
maintained for the benefit of the transferor declare that the account is their joint account
although in the name of the transferee, subject belonging to both of the depositors and
to consolidation with the other deposits of the payable to either one of them. In case one of
transferor. the co-depositors predeceases the other, the
PDIC may require additional documents from entire balance of the account shall be payable
the depositor to ascertain the details of the to the surviving co-depositor. The depositors
deposit transfer or the right and capacity of the authorize the Bank to recognize either of the
transferee or his relationship to the transferor. signatures of the depositors in withdrawal
transactions or fund transfers. Payments to or
F.DORMANT ACCOUNT withdrawal made by either of the depositors
A savings account becomes dormant if there shall completely discharge the Bank from any
has been no activity (deposit or withdrawal liability.
excluding earned interest and withholding tax)
for a period of two (2) years; likewise a current I. STATEMENT OF ACCOUNT
account becomes dormant after it becomes Unless otherwise stated, a Statement of
inactive for one (1) year. After ten (10) years of Account (SOA) is issued on demand for a fee.
continuous inactivity, dormant accounts shall For passbook-based Savings Accounts, the
be reclassified to “Due to Treasurer of the passbook is used to monitor transactions. For
Philippines”. In accordance with the Unclaimed Checking accounts, an SOA is issued on a
Balance Law, the dormant account shall be monthly basis.
escheated in favor of the Philippine Any errors on the SOA or the passbook must
Government upon order of the court. be reported by the client to the Bank within
three (3) days from the date of receipt or its
last update, otherwise the contents thereof to the Bank of the loss of the card by logging in
shall be binding and conclusive to the client. to www.citysavings.com.ph or by sending an
email to simpleisgood@citysavings.com.ph .
J. PASSBOOK The Bank may issue a new card to the client
Possession of the passbook shall raise the upon payment of corresponding fees.
presumption of ownership thereof. Any Captured Card
payment(s) in good faith made by the Bank Captured cards remaining unclaimed for three
upon the presentation of the said book shall be (3) days will be destroyed without need of
deemed valid in the absence of receipt and notifying the client. Replacement for destroyed
acknowledgement by the Bank prior to such cards may be issued to the client upon
payment of written communication from the payment of necessary fees.
client stating that the passbook has been lost, Card Termination
stolen, or otherwise wrongfully comes unto the The card may be terminated, canceled, or
hands of a third person. replaced by the Bank at anytime and at the
A notice in writing that the passbook has been latter’s discretion, without prior notification. In
lost, stolen, or has otherwise wrongfully come the interest of the Bank, the client agrees to
to the hands of a third person shall be a valid return the card immediately to the Bank upon
discharge which shall free the Bank from its request. The bank may, without notifying the
liability for refusing payment despite the client, terminate such card’s validity, thereby
presentation of such passbook. Further, in any preventing its use to perform electronic
such cases, the Bank may, at its option cause transactions.
a substitute passbook to be issued to such
depositor under such requirements as the L. CURRENT ACCOUNTS
Bank may deem necessary. A current account may be opened subject to
The Bank should be notified immediately for the presentation of documents and references
any change in the status or address of the acceptable to the Bank and after verification of
depositor. the applicant’s identity and or authority to open
K. ATM CARD an account.
The City Savings Bank ATM card is and shall Stop Payment Order
remain the property of the Bank. A depositor may stop the payment of any
Security Access Code / Personal Identification check issued against his account by advising
Number (PIN) Along with the card, the client is the Bank hereof in the form prescribed by the
provided a 6-digit Personal Identification Bank for the purpose.
Number (PIN) used to access an Automated Checkbooks
Teller Machine (ATM). An application for a new checkbook shall be
The client agrees to keep this PIN private and made in the printed form inserted in the
confidential and this shall not be disclosed, checkbook. Said application form shall be
given, and made available to any person under filled up and signed by the depositor himself or
any circumstance. his duly authorized representative. The
The client agrees to free the Bank of any depositor must keep his checkbook in a safe
liability that results from disclosure of such place, preferably under lock and key. In case of
code. loss of a checkbook, the depositor shall
The client may at any time change his PIN via immediately notify the Bank of said loss. The
City Savings Bank Automated Teller Machine depositor further agrees to pay the Bank an
(ATM). equivalent amount of the checks ordered.
The Bank has no capacity to know or view the Service Charges and Penalties
PIN issued to the client. In case of failure by Where a check is drawn against insufficient
the client to remember such codes, a new card funds or uncollected deposits, or has technical
will be issued to the client upon the latter’s defect or a stop payment order (unless for
submission of Bank’s requirements and stolen or lost checks), or other grounds
payment of fees. prescribed by law or regulation, the depositor
Lost Card shall pay such service charges and penalties
The client has the obligation to report to the as may be imposed by law, clearing house
Bank, any case of lost card. The Bank shall not regulation or regulation of the government
be liable for any withdrawal or losses that may agency concerned. As often as the rates of
arise due to the loss of the card despite receipt such charges and penalties are changed, or
of client’s report, should it appear that such other grounds therefore are prescribed, notice
transaction is made prior to the system-tagging thereof shall be given to the depositor.
of client’s account in order to hold transactions Should the Account balance be insufficient to
made via the lost card. allow debit of such amount in order to correct
The client shall submit an Affidavit of Loss said error or mistake, you hereby authorize the
within twenty-four (24) hours after notification Bank to debit the said amount plus interest and
charges, if any, from the time the amount unconditionally authorized to report and
becomes due to the Bank, from any other disclose to the U.S. IRS the Required
Account in your name, whether singly or jointly Information. The depositor further undertakes
with others, or whether maintained with the to provide the Bank with such Required
Bank Information as may be requested by the Bank.
The Bank is further authorized to collect from Should the depositor fail to identify himself as
the depositor all applicable service charges, one and either fails to provide his US taxpayer
penalties, and other fees the account may identification number, or to comply with
incur. documentation requirements per U.S.
Unpaid Check regulations, the Bank shall, without need of any
The Bank shall surrender to the depositor any notice or demand to the depositor and without
unpaid check of his coming from the clearing prejudice to the imposition of the applicable
house. backup withholding tax, as may be prescribed
Responsibility of Bank for Deposits under US and Philippine tax laws and
In receiving items for deposit, the Bank shall be regulations, undertake the following actions on
deemed to act as the collecting agent of the the depositor’s accounts:
depositor and shall assume no responsibility For Savings Accounts, the Bank shall convert
beyond the exercise of due care in selecting the depositor’s Savings Accounts to be non-
correspondents, Until such time as the Bank is interest bearing and where deemed necessary
actually paid, the Bank reserves the right to by the Bank, put the same under no credit
charge back to the depositor’s account any status (i.e., no deposits, credits, payments,
amount previously credited whether or not the remittances) effective immediately without
deposited item is returned. The Bank shall not need of any notice or demand. The Bank shall
be liable for items lost in transit including but give the depositor fifteen (15) calendar days
not limited to checks drawn on the Bank which from transmittal of a notice to the depositor’s
are not paid because of insufficiency of funds, address of record within which to submit the
forgery, unauthorized overdrafts, and stoppage documentation requirements such as W9,
of payment or for any other reason. Full waiver of bank secrecy. Should the Bank fail to
responsibility for the correctness, genuineness receive the documentation requirements,
and validity of all items deposited as well as of regardless of any return-to-sender or
all its endorsements thereon shall be borne by whereabouts unknown status, the Bank shall,
the depositor. without need of additional notice or demand
Overdraft/DAUD subsequently process closure of the Savings
The depositor hereby agrees that temporary Account after the lapse of the said fifteen (15)
overdrawings against his/her account will not calendar days by issuing a Manager’s Check /
be allowed unless caused by normal banking Demand Draft of the depositor’s remaining
charges and other fees incidental to handling balance, less any outstanding fees and
such account. The depositor also further charges owing to the Bank and delivering this
agrees that drawing against uncollected to the depositor’s address of record.
deposits in his/her current account will not be For Time Deposit Accounts, the Bank shall
allowed. automatically pre-terminate/terminate these
and where the proceeds are available, credit
M. U.S. PERSON DECLARATION & the principal proceeds to the depositor’s
ACCOUNT HANDLING Savings Accounts which are maintained at
If the depositor is a U.S. person, he will identify non-interest bearing and as necessary, under
himself as one, provide the correct U.S. post no credit status. The Savings Accounts to
taxpayer identification number, and comply which the proceeds are credited will abide by
with documentation requirements per U.S. the above described process. In the event that
regulations. The depositor declares under the depositor does not maintain any Savings
penalties of perjury that: Account, the Bank shall, without need of
additional notice or demand subsequently
1. The U.S. tax identification number given is process closure of his Time Deposit Accounts
true and correct; and after the lapse of the said fifteen (15) calendar
2. The depositor agrees to waive any bank days by issuing a Manager’s Check / Demand
secrecy, data privacy or data protection rights Draft of the remaining balance, less any
related to his Accounts. outstanding fees and charges owing to the
Further, the depositor hereby acknowledge that Bank and delivering this to the depositor’s
the Bank shall operate the Account on the address of record.
basis of such declaration. In the event that the Should the Accounts be under return-to-sender
Bank discovers that the depositor is a U.S. or whereabouts unknown or blocked status,
Person, then the Bank, its subsidiaries and any undelivered or unclaimed or uncleared
affiliates, are hereby absolutely and Manager’s Check / Demand Draft or the funds
shall be kept with the Bank (with no interest reporting or reference agencies, credit
payment) while awaiting for the depositor’s protection provider or guarantee
disposition or until it is remitted to the Bureau institutions, brokers, insurers, underwriters ;
of Treasury pursuant to the Unclaimed iii. any judicial, governmental, supervisory,
Balances Law, whichever is earlier. regulatory or equivalent body of the
N. CONFIDENTIALITY OF DEPOSITOR Philippines or other jurisdictions; such
INFORMATION AND CONSENT TO person or entity as required by the laws or
PROCESS. regulations of any country with jurisdiction
In compliance with the Data Privacy Act of 2012, over the affairs or business of the Bank or
Depositor’s personal information including any member of the Aboitiz Group; stock
without limiting to his/her accounts, exchange on which the shares or other
transactions, deposit accounts, credit securities or any member of the Aboitiz
relationships, and/or credit facilities Group are listed pursuant to its rules;
(“information” or “data”) shall be treated as iv. The assignees and transferee of the
confidential by the Bank. Bank’s rights whether current or
Depositor consents to the processing of said prospective.
confidential information by the City Savings v. service providers outsourced by the Bank
Bank, Inc., its directors, officers, employees, ;
advisers, consultants, auditors, agents and vi. such other persons or entities that the
representatives for purposes of (i) carrying out, Bank or any member of the Aboitiz Group,
management, performance and development may deem necessary to perform the above
of its products and services (ii) pursuit of its activities.
marketing, promotional, communication,
commercial and research objectives, (iii) usual Shall hold the City Savings Bank, Inc. and
business transactions and (iv) compliance with each member of the Aboitiz Group, free and
the requirements of applicable laws and/or harmless from any and all liabilities, claims,
government regulators or supervisory bodies. damages and suits of whatever kind and
This constitutes as express consent under the nature, that may arise in connection with the
applicable confidentiality and data privacy laws performance of the activities related with the
of the Philippines given by the Depositor authorization conferred by the Depositor
specifically allows the City Savings Bank, Inc. hereunder.
to:
a) collect, use, record, store, consolidate, The Depositor shall inform the Bank in writing
retrieve, and process (“process”) of of any change in his/her Personal Data
Information; (including civil status, residence, office and/or
b) outsource the processing of Information to residence address and/or telephone number/s,
service providers wherever located. and all related information) and change of
c) verification or validation of Information from his/her financial status which may affect his
any and all sources and in any reasonable capacity to satisfy his/her obligations.
manner, including but not limited to: i. the
Bureau of Internal Revenue (BIR) to The Depositor shall not withdraw the foregoing
establish the authenticity of Depositor’s authority and consent which will continue for
income tax return ("ITR") and the the duration its contractual relationship with the
accompanying financial statements which Bank, shall survive until satisfaction of any of
Depositor (may have) submitted to the its obligations. Only thereafter, may be
Bank; and ii. Courts or government or withdrawn by the Depositor in writing.
administrative agencies or arbitral tribunals
on the status of any case or proceeding to O. OTHERS
which the Depositor is a party. The depositor agrees that in cases of conflict
d) disclose and share the information or data between his records and those of the Bank
to: regarding reconciliation of deposit balances,
i. City Savings Bank, Inc., Union Bank of the Bank’s record shall, at all times, prevail.
the Philippines, Petnet Inc., Aboitiz Equity
Venture and respective subsidiaries, The depositor or authorized signatory is
affiliates and related interests (the "Aboitiz required to update his signatures at least once
Group"); every two (2) years or whenever deemed
ii. credit information or investigation necessary by the Bank. Changes in authorized
companies, credit bureaus (including, but signatory are allowed only upon receipt by the
not limited to, the Credit Information Bank, of a written request from the depositor.
Corporation (CIC) pursuant to Republic Act For corporations, association, clubs and other
No. 9510 and its implementing rules and organizations, the written request must be
regulations), financial institutions, consumer supported by a Board Resolution. The Bank
will not be liable to honor signatures that differ to ATM banking, phone banking, or similar
from the client's specimen signatures on file. electronic transactions, and relevant laws and
regulations shall be taken into consideration in
The Bank shall be promptly notified of any the operation and maintenance of the account
change in status or address of the depositor, and in resolving issues involving transactions
otherwise, all correspondences shall be mailed between the Bank and the depositor.
to the address shown on the Bank’s record.
The Depositor agree, consent, permit and
The Bank reserves the right to adopt policies, authorize the Bank to process, store and/or
rules, and regulations from time to time as the make disclosures, without need of notice, of all
need arises and the depositor hereby consents information, whether personal/sensitive
to said policies, rules, and procedures, and /privileged information or otherwise, relating to
agrees to abide by them. the Depositor’s Account(s) to: (i) third persons
and entities to facilitate administration and
The Bank reserves the right to add, revise, implementation of the Accounts, the Bank
amend or cancel, in whole or part, any of the products, services, facilities and channels; or
products and services provided by the Bank (ii) the Bank’s local or foreign branches, its
and any of the terms and conditions pertaining parent company, its subsidiaries and affiliates
to any product or service, through an or such other related companies, whether
addendum to these terms and conditions. The organized in the Philippines or in other
depositor also agrees that where particular jurisdictions, to assist the Bank in the
transactions, products, or services are subject collection, recording, organization, storage,
to specific terms and conditions agreed upon updating or modification, retrieval, consultation,
with the Bank, or that are applicable thereto, use, consolidation, blocking, erasure,
such terms and conditions shall take destruction of data, administration, sharing,
precedence, and these terms and conditions implementation and servicing of the Accounts,
shall be of supplementary character for said the Bank products, services, facilities and
transaction/s, products or services. channels; or (iii) government regulatory
agencies, credit information/investigation
The Bank, as well as its subsidiaries and companies, financial institutions, credit
affiliates, guarantee confidentiality of client's bureaus, other banks, credit card companies,
accounts. loyalty program partners, consumer reporting
or reference agencies, whether based in the
The Bank and its officers and employees shall Philippines or other jurisdictions, for reports of
not be deemed to have violated R.A. No. 1405 the Depositor’s credit history and account
as amended, R.A. No. 6426 as amended, R.A. updates including but not limited to past due on
No.8791, and other similar laws when reporting litigation status of accounts, full payments, or
covered or suspicious transactions to the Anti- settlement of previously reported defaulting
Money Laundering Council. accounts; or (iv) third parties engaged by the
Bank or by its parent company, its subsidiaries
The Bank shall not be liable for any failure to or affiliates or such other related companies
provide any service or to perform any under a duty of confidentiality to offer selected
obligation, or for any loss, damage, injury, or products and services which may interest the
claim of whatever nature that the depositor Depositor unless the Depositor specifically
may suffer in connection with the use of the instruct otherwise in writing; or (v) service
Bank's systems, due to any fortuitous event, providers or entities to assist in the
typhoons, floods, public disturbances and administration and implementation of the
calamities, or any act or circumstance beyond Accounts, the Bank products, services,
the control of the Bank, such as but not limited facilities and channels; or (vi) insurers,
to: (a) prolonged power outages, breakdown in insurance brokers or providers of deposit or
computers and communication facilities, and credit protection or protection against all kinds
other similar cases; (b) inaccurate, incomplete of risks against loss or damage including but
or delayed information is received by the not limited to fraud or unauthorized charges; or
depositor due to disruption or failure of any (vii) such bodies/agencies having regulatory
communication In all other cases not authority over the Bank, or having regulatory
specifically provided under these terms and authority or jurisdiction where the Depositor’s
conditions, the usual customs and procedures checks, deposits, withdrawals or fund transfers
between the Bank and the depositor, the pass/are cleared/transmitted or delivered; or
existing rules and regulations, policies and (viii) such other persons or entities the Bank
circulars (and those that may be issued from may deem as having authority or right to such
time to time) by the BSP, Banker’s Association disclosure of information, as and when
of the Philippines (BAP), the BancNet relative required by the circumstances, as in the case
of: (a) the Bank’s participation in any ATM days upon receipt of report by responding to
network, electronic fund and/or credit card the said complaint/dispute or requiring from the
network; or (b) resulting from the Bank's Depositor additional information or such other
outsourcing of its functions, such as but not instructions as may be necessary to properly
limited to, compliance with Know Your Client resolve it.
("KYC") requirements, completion of signature
cards and Customer Information Sheets Q. AMENDMENTS AND MEANS OF NOTICE
("CIS"), signature verification, distribution of
account opening kits, remittance to and The Depositor agrees that the Bank may
remittance from the Depositor’s Account(s) change any of the terms and conditions to the
and printing/processing of bank statements. As Deposit Account and/or the Fee Schedule from
such, the Depositor expressly waives his/her time to time and the Depositor agrees to be
right under confidentiality laws in the notified no less than 60 days prior to of such
Philippines or in other jurisdictions including changes or charges through notice sent
but not limited to RA 1405 or The Law on through any of the following means by default.
Secrecy of Bank Deposits, RA 6426 or The (i) mailed and/or emailed notices (sent to the
Foreign Currency Deposit Act and RA 8791 or Depositor’s mailing or email addresses
The General Banking Law, and allow indicated in the Bank’s records),
processing, storing, access to and/or sharing of (ii) text and telephone calls or other alternative
any information regarding these Account(s) as modes of communication
well as the Bank products, services, facilities (iii) notices posted at the Bank’s branches, or
and channels which the Depositor has (iv) notices in its website.
activated, enrolled in or availed of pursuant to
these Terms and Conditions. The Bank’s non-receipt of advice from the
Depositor within thirty (30) days from receipt of
notice from the Bank or thirty (30) days from
The foregoing waiver and consent shall be issuance of public notice in relation to said
deemed to likewise include any future laws changes shall be deemed the Depositor’s
which may be subsequently enacted relative to agreement to all such changes or
the processing, storing, sharing, updating and modifications.
disclosure of any personal information or such Where such Amendments are to the Fee
other information that may be required for the Schedule or affect the fees and charges and
purposes and to the entities enumerated the Depositor’s liabilities or obligations under
above. the Deposit Account, the Depositor will be
The Bank reserves the right to dispose and given not less than thirty (30) days’ notice
destroy any documents relating to the before the Amendments take effect unless
Accounts or your instructions within a period of such changes are not within the Bank’s control.
time as may be allowed under relevant laws,
rules and regulations and/or after having them By signing these general terms and conditions,
imaged. I hereby undertake to indemnify and hold the
Bank, its directors, stockholders, officers,
P. COMPLAINTS employees, representatives, agents or relevant
The Depositor must immediately communicate units of the Bank, free and harmless from and
to the Bank upon his/her knowledge of a against all liabilities, claims, demands, actions,
possible cause of complaint, unauthorized proceedings, losses, expenses and all other
application, or any dispute regarding his/her liabilities of whatsoever nature or description
loan account through any of the following which may be suffered or incurred by the Bank,
channels: its directors, stockholders, officers, employees,
representatives, agents or relevant units of the
a. Through the Consumer Protection Bank, arising from or in connection with the
and Assistance Officer of the day in the implementation of the provision of these terms
branch where you did the transaction, text and conditions.
hotline 0917-8746753 or email to
simpleisgood@citysavings.com.ph. By my/our signature/s herein, I/we
acknowledge that I/we have read, understood,
b. BSP Financial Consumer Protection and fully agree with the CITY SAVINGS BANK
Department by calling Trunk Line: (632) DEPOSIT TERMS AND CONDITIONS with
524-7011, extension nos. 2584 or email at which I/we was/were duly provided, receipt of
consumeraffairs@bsp.gov.ph which I/we confirm by our signature/s below.

The Bank shall acknowledge the --------------------------------------------------------------


complaint/dispute no later than two (2) banking SIGNATURE* OVER PRINTED NAME/DATE
* Signature not necessary if received through
Mail or Email.

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