VIDEO CONFERENCE CALLS

Watch the video titled “A Video Conference Call in Real Life” by Tripp and Tyler.

WARM UP
Study the different methods of communication in the box. Rank the methods in order of
frequency of use in your daily life, with "1" being the method you use the most and "8"
being the method you use the least.

Facebook messenger Video call Email Face-to-face meeting

Whatsapp messenger Text message Phone call Instagram PM

1. ________________________________________.

2. ________________________________________.

3. ________________________________________.

4. ________________________________________.

5. ________________________________________.

6. ________________________________________.

7. ________________________________________.

8. ________________________________________.

Study the following scenarios, then rank the methods of communication in order from
the most appropriate (1) to least appropriate (8). Explain your reasoning.

a) Performance review with your manager.

b) Arranging your birthday party.

c) Disciplinary meeting with a member of your team.

d) Arranging after-work drinks with colleagues.

ESL Pals 1 Business English

 PHRASAL VERBS FOR VIDEO CALLS
Match the phrasal verbs from the box to their definitions.

drop off speak up bring up dial in wrap up circle back

1. To introduce a topic for discussion during the call.

2. To disconnect or lose connection.

3. To speak louder or more clearly.

4. To connect to a video or phone call.

5. To bring something to an end or conclusion, usually a meeting or call.

6. To return to a topic that was earlier discussed.

Complete the following sentences using the phrasal verbs.

a) I'm sorry, my internet connection is weak and I might ____________ during the call.

b) Can you please ________________ a bit, I'm having trouble hearing you.

c) Make sure to ________________ at the scheduled time to avoid any delays.

d) Let's try to ________________ the meeting on time to respect everyone's schedule.

e) I'll ________________ with everyone later this week to go over the next steps.

f) I'm going to ______________ the topic of employee training during the staff meeting.

Let’s discuss:

1. Has your connection ever dropped off during an important meeting?

2. How can you ask someone to speak up during a video call without seeming rude?

3. How do you bring up a new topic or idea without interrupting the flow of the call?

4. How do you ensure you're on time and connected properly before dialling in?

5. How do you ensure a conference call or meeting is wrapped up effectively?

6. Do you think it’s important to circle back to topics to ensure everybody understands?

ESL Pals 2 Business English

 A VIDEO CONFERENCE IN REAL-LIFE
Watch the video. How many problems can you identify? List them below.

1. ________________________________________.

2. ________________________________________.

3. ________________________________________.

4. ________________________________________.

5. ________________________________________.

6. ________________________________________.

7. ________________________________________.

8. ________________________________________.

Discuss the following questions as a class.

a) Which of those problems occur most often during your video calls?

b) Describe what people can do to avoid each of the problems listed.

c) What should the chairperson of a meeting do if many problems occur during the
same meeting?

d) Do you prefer in-person or virtual meetings? Explain.

e) Have you experienced less and less problems during video conference calls as
people get more accustomed to them?

f) In the future, do you think all meetings will be done virtually?

ESL Pals 3 Business English

 VIDEO CONFERENCING ETIQUETTE
Match the heading from the box to the correct paragraphs.

Dress appropriately Be punctual Appropriate location Follow up

Check camera and microphone Good eye contact Mute when not speaking
Appropriate body language Avoid distractions Raise your hand to speak

_____________________: Arrive on time for the video conference, just as you would for an
in-person meeting - this shows that you value everyone's time and that you are reliable.

_____________________: Find a quiet place for the video conference to reduce background
noise and distractions. It's also important to let others in the household know that you are
in a video conference to avoid interruptions.

_____________________: Ensure this technology is working correctly before the meeting.

Doing so can make a huge difference in the overall video conferencing experience.

_____________________: The best way to do this is by looking into the camera when
speaking, rather than at your screen. This shows you are paying attention and are engaged
in the discussion.

_____________________: Avoid multitasking during the video conference, such as checking

email or browsing the internet. This can be distracting and give the impression that you are
not fully engaged in the meeting.

_____________________: When not speaking, mute your microphone to avoid background

noise and distractions. This also helps to avoid accidentally interrupting other participants.

_____________________: Use the "raise hand" feature in the video conferencing platform to
signal that you want to speak. This helps to prevent interruptions and ensure that everyone
has a chance to speak.

_____________________: During the video conference, you should aim to sit up straight and
avoid slouching. This helps to convey professionalism and engagement.

_____________________: Do this after the video conference to recap any action items or next
steps. This helps to ensure that everyone is on the same page and that tasks are completed
efficiently.

_____________________: Even though you are not in a physical office, it's important to look
professional for a video conference. Doing so, not only shows respect for the other
participants, but it also helps to put you in the right mindset for a productive meeting.

ESL Pals 4 Business English

Decide if the following are true or false based on the info in the text.

1. It's better to wear casual clothing during a video call to feel more comfortable.
2. Being late to a video conference doesn't affect the meeting's outcome.
3. It's not necessary to use a high-quality camera and microphone for a video
conference as long as the speaker is audible.
4. Making noise during a video call is okay, as long as it's not too loud.
5. Looking at your screen while speaking in a video conference conveys attentiveness.
6. In a modern, fast-paced work environment, multitasking during a video conference is
necessary. You just need to ensure it doesn't affect the meeting's outcome.
7. Leaving the camera on during a video conference is optional.
8. There's no need to follow up after a video conference if the participants remember
the action items.

Let’s play the synonym game. Can you think of at least one synonym for each of the
following words taken from the text.

a) Distractions

b) Professionalism

c) Punctual

d) Appropriate

e) Participants

f) Productive

Discuss the following questions based on the text as a class.

1. How do you usually dress for a video conference, and do you think it impacts the
way you are perceived by other participants?

2. When leading a conference call, how do you ensure participants are engaged?

3. Do you think maintaining eye contact during a video conference is important, why?

4. Do you think the "raise hand" feature is useful? Explain.

5. In your opinion, what is good body language for a video conference call?

6. If someone is regularly late for meetings, does it negatively affect your opinion of
them? Explain.

ESL Pals 5 Business English

 VIDEO CONFERENCING LANGUAGE
Match the titles from the box to the correct expressions.

Ending a meeting Checking understanding

Expressing doubts or disagreement Managing the discussion and people
Nominating or asking someone to speak Starting a meeting

1. ______________________________________

● We seemed to have arrived at some sort of consensus.

● I’d like to draw things to a close.
● Does anybody have anything else to add before we finish?

2. ______________________________________

● I think we are digressing a little. Let’s stay on point…

● That’s interesting, but I think..
● If I could just bring the conversation back to the agenda.

3. ______________________________________

● I think we need to reconsider this…

● I’m not fully convinced by…
● With respect…

4. ______________________________________

● Am I right in saying that the general opinion is…?

● You’re saying that…?
● Can you clarify that to ensure we’re on the same page?

5. ______________________________________

● John, could you talk us through the next point?

● I’d be interested in hearing what John thinks about this?
● Maybe we can let John answer that.

6. ______________________________________

● Welcome, everyone. The purpose of today’s meeting is..

● Hello everyone, can I just check that everyone has a copy of the agenda?
● Good morning, everyone. Let's start by looking at point 1 on the agenda.

ESL Pals 6 Business English

 ROLE PLAY
You are going to have a conference call with your colleagues to discuss the issues in
each of the scenarios below. Follow the instructions below.

1. Follow the agenda and use all the language and information from today’s class.

2. Each person in the group should think of their own suggestion to solve the issues
presented in the scenarios, and give their reasoning.

3. For each scenario, you must do at least three of the following:

○ digress
○ check understanding
○ express doubts and disagree.
○ nominate others to talk.
○ interrupt another speaker.
○ Inverne when a speaker has been speaking for too long.

AGENDA

1. Introductions
2. Each participant suggests a solution to the issue.
3. Reach an agreement.

Scenario 1
You are all on the executive team of a tech startup called "SmartFit". The company has
recently developed a cutting-edge fitness tracker that monitors and analyses various
health metrics such as heart rate, sleep quality, and calorie intake. However, despite its
advanced features, the product hasn't been selling well. After conducting customer
research, it has been discovered that the name "BioSensors" (which was intended to be
descriptive) has been seen as too technical and intimidating by potential customers. A
meeting has been scheduled to come up with a new name and marketing approach.

Scenario 2
You are all on the marketing team of a sportswear company called "FitFrenzy". The
company has recently launched a new line of high-performance running shoes with the
unique feature of air cushioning technology. However, despite positive feedback on the
performance of the shoes, they have not been selling as expected. It has been decided
that the name "AirPump" (which was intended to be catchy) has been confusing
customers as they associate it with the popular brand of shoes with a similar name. A
meeting has been scheduled to brainstorm a new name and marketing strategy.

ESL Pals 7 Business English

 LET’S TALK!
Study the pictures below related to video conference calls. Take time to consider the
questions and prepare an answer. Once you have prepared an answer, you have 2-3
minutes to share your thoughts with the class.

1. Describe the benefits and challenges of each scenario pictured in regards to:
a. Team morale and chemistry.
b. Communication.
c. Productivity.
d. Gaining recognition.

ESL Pals 8 Business English

 GENERAL MEETING DISCUSSION QUESTIONS
Discuss the following questions as a class. Use the new words and information learned
in today’s class. Have fun!

1. How many meetings do you typically have in a day? In your opinion, what
percentage of them are useful?

2. What are some common pitfalls that can derail meetings, how can they be avoided?

3. How important are agendas in ensuring a meeting's success?

4. What are some common elements of a good agenda, and how can they be tailored
to different types of meetings?

5. How do different cultures approach meetings?

6. Have you ever experienced cultural differences during meetings? How did you
navigate them?

7. How does the size of a meeting affect its dynamics and effectiveness?

8. What are some key etiquette guidelines that should be followed during meetings?

9. What new technologies or approaches are likely to become more common in

meetings?

10. Do you feel comfortable in meetings that are solely in English? Describe any
challenges and make a plan to overcome them as a class.

11. Would you rather have a meeting that is led by a manager or a meeting that is led
by a team member? Why?

12. Would you rather have a meeting that is focused on brainstorming or a meeting that
is focused on decision-making? Why?

ESL Pals 9 Business English

HOMEWORK
Watch the video “Video Call Etiquette For Those Who Work From Home” by Forbes.

VIDEO ANALYSIS
Watch the video, then decide if the following statements are true or false.

1. The speaker believes that video conferences can be painful if not done well.

2. The speaker suggests that having everyone on video helps to create a more equal
dynamic amongst the group.

3. The speaker believes that using a headset is not important in video conferences.

4. It is easy for people to mentally check out during a video conference.

5. It is not necessary to have any structure during a video conference.

6. Using a headset can help to prevent background noise during a video conference.

7. People should speak uninterrupted for long periods during a video conference.

8. Setting clear rules for a video conference can help to keep people engaged.

On a separate piece of paper, write detailed answers to the following questions.

a) Have you ever experienced a poorly executed video conference? What were the
most common issues you faced?

b) What are some other tips that you would add to the list to make video conferences
more effective?

c) Do you think it's important to establish guidelines for video conferences in the
workplace? Why or why not?

d) How do you ensure that all participants are engaged during a video conference?

e) Have you found any strategies to help you overcome the lack of non-verbal cues
during a video conference?

f) How do you handle technical difficulties that may arise during a video conference,
such as poor internet connection or equipment malfunction?

g) In what ways do you think video conferences will change in the future?

h) Have you ever been in a situation where you felt uncomfortable turning on your
camera during a video conference? Why or why not?

ESL Pals 10 Business English