Zigarmi 2015
Zigarmi 2015
Zigarmi 2015
The concept of power in organizations has been studied at both the macro
level (analyses of structural systems or policies) and at the micro level
(individual perceptions). In this study, we examine employee perceptions of
their leader’s use of power at the individual/psychological level. Applying
social cognitive theory, employee perceptions of their leader’s use of various
forms of power were explored in relationship to employees’ negative or
positive affect and corresponding work intentions. Structural equation
modeling was used to examine data from 651 employees. Positive and
negative affect mediated employees’ perceptions of their managers’ use of
various power bases and five work intentions: intentions to perform, to
endorse the organization and its leadership, to stay in the organization, to
use discretionary effort, and to be an organizational citizen. Implications
for practice and future research are discussed.
discussion follow, and the article concludes with comments on the limitations
of this work and notable implications for HRD practice.
Theoretical Approach
In line with Aguinis, Nesler, Quigley, and Tedeshi (1994), we propose that
social cognitive theory provides a promising framework through which
employees’ evaluative processes can be investigated within the context of
managerial power. Social cognitive theory holds that human beings are agents
of their own future who adjust and adopt new behaviors in response to their
environment (Bandura, 1986). Because individuals are capable of forethought,
self-regulation, self-reflection, vicarious experiencing, and symbolizing, they
are able to view behaviors as if they are freely chosen according to expecta-
tions about future outcomes and possibilities (Bandura, 1986).
Agency is not only about self-interest, but also about learning and using
social influences to modify behavior in response to what is experienced. As
such, individuals cognitively and affectively evaluate their experiences from
the perspective of their own general welfare by connecting work events to
their emotions, values, and desired outcomes (e.g., Bagozzi, 1992; Lazarus,
1991), as well as to their future intentions and behaviors.
Various Forms of Power as Cognitive Perception
Cognition is concerned with the acquisition of mental schema, or patterns of
thought that pertain to feelings, images, ideas, and descriptions connected
with the appraisal of work experiences (L. A. James & James, 1989; Lord
& Kernan, 1987). In particular, work cognition comprises the development
of mental descriptions and valuations through repeated appraisal processing
of work events (L. A. James & James, 1989; Lord & Emrich, 2001; Wofford
& Goodwin, 1990). Work cognitions, or schemata, are mental structures,
hierarchically formed through connections between perceived schema of
present experience and the remembrance of past experience (L. A. James &
James, 1989; Lord & Emrich, 2001; Wofford & Goodwin, 1990). A number
of researchers in the field of management and organizational literature have
identified various forms of social power as critical cognitive structures (e.g.,
Aguinis et al., 1994; Farmer & Aguinis, 2005; French & Raven, 1959).
Since the basis of social power was initially published by French and
Raven (1959), there have been number of studies investigating the use and
perceptions of the five forms of power (i.e., reward, legitimate, coercive, refer-
ent, and expertise power) at the individual, psychological level (e.g., Farmer
& Aguinis, 2005). In the past 50 years, the conceptual approach to studying
the different types of power has largely remained in keeping with French and
Raven’s initial fivefold taxonomy (Elias, 2008). While there have been con-
troversial aspects of this line of thinking such as single-item measurement,
response bias potential, and concept overlap (cf. Podsakoff & Schriesheim,
HYPOTHESIS 1: Coercive, reward, and legitimate power will each negatively correlate
with positive affect and positively correlate with negative affect.
HYPOTHESIS 2: Expert and referent power will each positively correlate with positive
affect and negatively correlate with negative affect.
HYPOTHESIS 3: The five work intentions will positively correlate with positive affect.
HYPOTHESIS 4: The five work intentions will either be negatively correlated or not
significantly correlated with negative affect.
HYPOTHESIS 5: Employees’ positive and negative affect will partially mediate the
relationship between managerial use of power and employee work intentions.
Method
This section will begin by describing the participants and procedures involved
in this study, and then descriptions of the primary measures used will be
provided.
Measures
Power Base Survey (PBS). The Power Base Survey was constructed to
measure French and Raven’s five bases of social power, specifically coercive
power, reward power, legitimate power, referent power, and expertise power.
The PBS, developed in a series of studies, is a 25-item instrument measur-
ing the five aspects of managerial power (Randolph & Kemery, 1989, 1990).
Respondents indicated on a 7-point scale (1 = to a very little extent to 7 = to
a great extent) to what degree their manager engaged in certain activities that
reflected the use of the five power bases.
Randolph and Kemery (2011) recently reported updated alpha coeffi-
cients (N=195) for the five power bases. Reward power (e.g., “influences how
much a pay increase others may receive”) was reported to have an alpha coef-
ficient of .74. Coercive power (e.g., “reprimands people for making mistakes”)
revealed a reported alpha coefficient of .79. Legitimate power (e.g., “uses his/
her position or authority to get people to do their tasks”) revealed an alpha
coefficient .82. Expert power (e.g., “knows a great deal about how to do your
and others’ jobs”) showed an alpha coefficient of .85. Referent power (e.g.,
“commands people’s trust and respect”) showed alpha coefficient of .92. Each
scale exceeded the .70 standard advocated by Nunnally (1978).
Positive and Negative Affect. We have chosen a commonly used measure
of affective well-being, the Positive and Negative Affect Scale, PANAS (Wat-
son et al., 1988), to understand the respondents’ feelings of subjective well-
being when meeting with their managers. The scale consists of a shortened
form of the PANAS using 10 items anchored on a 5-point scale, with 1 = very
slightly or not at all to 5 = extremely). Respondents were given the opportu-
nity to evaluate how well certain words (e.g., strong, enthusiastic, interested,
excited, proud, or upset, hostile, guilty, scared, distressed) described how they
felt about their meetings with their boss. The alpha coefficients for these two
scales in this study were positive affect (.90) and negative affect (.84).
Work Intentions. Work intentions were measured by a shortened form
of the Work Intention Inventory (WII). Using two studies, Zigarmi, Nimon,
Houson, Witt, and Diehl (2012) designed and established validation evidence
for their five scales, which assess different forms of work intentions. The five
scales consistently demonstrated acceptable factor structure and reliability
(Zigarmi et al., 2012). Each subscale featured five items and a 6-point Likert-
type response scale, ranging from 1 = no extent to 6 = to the fullest extent.
Example items are as follows: “I intend to continue to work here because I
believe it is the best decision for me” for intent to stay, “I intend to respect this
organization’s assets” for intent to use organizational citizenship behavior, “I
intend to exert the energy it takes to do my job well” for intent to perform, “I
intend to spend my discretionary time finding information that will help this
company” for intent to use discretionary effort, and “I intend to speak out to
protect the reputation of this organization” for intent to endorse, all with pre-
vious alpha coefficients ranging from .83 to .94 (Zigarmi et al., 2012).
Results
The following section is organized as follows: results from preliminary analysis, a
brief overview of how the hypothesized model was tested empirically, a descrip-
tion of the measurement models run, results from tests for common method
variance, results from structural model and mediation model testing, and an
interpretation of the final model with regard to this study’s proposed hypotheses.
Preliminary Analysis
Significant correlations were found among scale scores of many of the vari-
ables, and the nature of these relationships was as anticipated. As shown in
Table 1, expert, referent, and reward power were positively related (rs ranged
from .077 to .729, p < .05), as were legitimate and coercive power (r = .709,
p < .001). Relationships between referent and expert power (r = .729,
p < .001) and between legitimate and coercive power (r = .709, p < .001) were
(10) Intent to 4.63 1.24 .152** –.130** –.151** .379** .377** .454** –.218** .332** .459** (.951)
Endorse
(11) Intent to 3.57 1.47 .111** –.239** –.275** .439** .463* .556** –.285** .229** .335** .635** (.917)
Stay
(12) Intent to 5.38 .77 .170** –.032 –.020 .226** .223** .314** –.123** .267** .557** .551** .345** (.852)
Use OCB
Note. Cronbach’s alpha estimates are in parentheses on the diagonal. n = 727, pairwise deletion; reward power figures shown are for the final, 3-item measure.
*Correlation is significant at the .05 level.
high, but these results are in line with theory and previous empirical work;
Randolph and Kemery (2011) reported similarly strong relationships between
the same subscale pairs (r = .69 and r = .57, ps < .01, respectively). Positive
and negative affect were negatively correlated at moderate strength (r = –.350,
p < .001), which supported the orthogonality of the affect measures. All work
intention variables were positively and significantly correlated (rs ranging
from .229 to .635, ps < .001).
Hypothesized Model
This study examined relationships between employees’ cognitive perceptions
of managerial power and affect and the resultant connection between affect
and work intentions. Additionally, the mediating role of both types of affect
on the relationship between power and work intentions was explored through
the examination of direct paths from power to intentions. Confirmatory factor
analysis (CFA) and structural equation modeling (SEM) in EQS were used to
test underlying measurement model fit to the data prior to evaluating subse-
quent structural models.
Measurement Models
CFA was used to evaluate the fit of 12 different measurement models prior to
structural model testing. Overall, the quality of the measurement of power,
affect, and intentions was tested prior to determining overall measurement
model fit for the study’s 12 latent variables. First, a five-factor model was run
with all observed power items loading onto their respective latent variable,
but acceptable fit was not found (χ2[265] = 1536.109, comparative fit index
[CFI] = .91, standardized root mean square residual [SRMR] = .14, root mean
square error of approximation [RMSEA] = .08). Alternative measurement mod-
els for power were run to test for the discriminant validity of the latent fac-
tors for power, particularly to examine potential problems with measurement
model fit that might arise from the two pairs of power latent variables featuring
high correlations (i.e., legitimate and coercive power, and referent and expert
power). A four-factor model specified legitimate and coercive power items to
load onto a single factor with all other observed power items loading onto their
respective factors, and it was compared to the same five-factor model described
earlier. The same was done for referent and expert power. In both cases, the
five-factor model fit the data significantly better than the four-factor models
(Δχ2[4] = 422.466, p < .001 and Δχ2[4] = 1982.835, p < .001, respectively).
A one-factor measurement model was also run, such that all observed
power items loaded onto a single power latent variable. As expected, the one-
factor power model fit significantly worse than the five-factor power model
(Δχ2[10] = 4529.196, p < .001). Thus, the issue with measurement model fit
for power was not due to misspecification of observed items to latent vari-
ables, but rather due to poor loadings (well below .20) of two reward power
observed items onto their designated reward power latent variable. Additional
analyses suggested that the reliability of the reward power scale could be nota-
bly improved from .67 to .89 by dropping the two poorly loading items. It
was not our preference to eliminate the two questionable reward power items;
however, we ultimately removed these two items from the analysis because
doing so was necessary to achieve acceptable measurement model fit and
subscale reliability for reward power, and the resultant five-factor model for
power demonstrated acceptable fit to the data (χ2[220] = 753.759, CFI = .96,
SRMR = .06, RMSEA = .06).
Some authors have previously grouped the various forms of power into
broader categories. For example, Raven et al. (1998) grouped different types
of power into hard and soft power bases. Randolph and Kemery (2011) more
broadly referred to expert and referent power as personal power, and legiti-
mate, reward, and coercive power as position power. Lunenberg (2012) com-
bines these five power bases the same way but labels Randolph and Kemery’s
position power as organizational power. In response, we tested for the exis-
tence of second-order individual power and systemic power latent variables in
the measurement model. Although reasonable fit for this hierarchical model
was found (χ2[224] = 837.145, CFI = .96, SRMR = .09, RMSEA = .06), the
five-factor first-order model for power still fit the data significantly better
(Δχ2[4] = 83.386, p < .001) and was thereby accepted as the best measure-
ment model for power.
Two models were run to assess the measurement model fit for affect.
A two-factor model specified all observed affect items loading onto their
respective latent affect variables, either positive or negative. Then a one-
factor model allowed all observed affect items to load onto a single affect
latent variable. As anticipated, the two-factor model for affect fit significantly
better than the one-factor model (Δχ2[1] = 1241.742, p < .001). For work
intentions, a five-factor model with all observed intentions variables load-
ing onto their respective factors demonstrated significantly improved fit over
a model where all observed intentions variables loaded onto a single latent
variable (Δχ2[10] = 2951.931, p < .001). Finally, building on CFA results up
to this point, measurement models were tested for all substantive variables
together. A 12-factor model where all latent variables were allowed to corre-
late demonstrated acceptable fit to the data (χ2[1014] = 2339.394, CFI = .95,
SRMR = .05, RMSEA = .04) as well as superior fit compared to a one-factor
model where all observed items in the study were specified to load onto a
single latent factor (Δχ2[66] = 14654.355, p < .001).
Common Method Variance
Because self-report data collected from a single source may run the risk of
common method bias as indicated by, for instance, the inaccurate inflation of
relationships between substantive constructs (Organ & Ryan, 1995; Spector,
2006), various approaches to evaluating common method variance have been
proposed (Podsakoff, MacKenzie, & Podsakoff, 2012). We used a recently
are set to zero, and the factor loadings of observed items onto the marker variable are specified to be their
respective loadings from the first model
Method-C Model (3) Reenters the marker factor’s loadings while constraining them as equal
Method-U Model (4) Allows the marker factor’s loadings to be unconstrained
Method-R Model (5) Exactly the same as the better fitting model between Method-C and Method-U, except latent variable
correlations are constrained to those provided by the second model
positive direct paths were found between expert power and intent to endorse
(β = .124, p < .05) and intent to stay (β = .133, p < .05). A significant but nega-
tive coefficient was observed for the direct relationship between expert power
and intent to perform (β = –.153, p < .05), which was surprising since both the
correlation between these variables and the indirect effects through positive and
negative affect were all positive. Follow-up regression results showed that the
coefficient’s sign (i.e., representing the relationship between expert power and
intent to perform) was unstable, depending on the other variables in the model;
it would change from significant and positive to nonsignificant when positive
affect was entered into the model, and the sign would flip to significant and neg-
ative when positive affect was entered in the presence of negative affect. In light
of this instability, the general evidence for a positive relationship between expert
power and intent to perform, and our theoretical expectations for a positive rela-
tionship between these variables, we would warn that this relationship may be
a statistical artifact and should not be interpreted without replication in future
research. In the final model, mediation testing supported partial mediation in five
instances, suggesting that certain relationships between power and work inten-
tions may not be fully understood through the effects of on-the-job affect alone.
Effect decomposition analyses, provided in Table 4, examined the total
indirect effects of individual power variables on each work intention variable
through both types of affect. For reward power, indirect effects were signifi-
cant only for intent to use discretionary effort and for intent to stay. The indi-
rect effect of coercive power on intentions through affect was significant only
for intent to use OCB. However, indirect effects of expert and referent power
were significant for all work intentions, supporting the mediating role of posi-
tive and negative affect in these relationships.
Discussion
Positive affect was directly and significantly correlated to all five intentions,
which replicates conclusions drawn from previous work by Roberts and
Zigarmi (2014). Taken together, the notable connection between positive
affect and work intentions suggests that a sense of positive affect is critical for
employees demonstrating productive intentions on the job. In contrast, when
employees experienced lower positive affect and manifested higher levels of
negative affect, their intent to remain, intent to endorse, and intent to use dis-
cretionary effort were not significantly influenced. However, under the same
conditions, employees’ intent to perform and intent to use organizational citi-
zenship behaviors diminished. The significant effects between negative affect
and intention were not as strong as those found between positive affect and
intentions; however, when employees experience negative affect, they may be
somewhat more likely to hold their performance in abeyance and lower their
concern for the welfare of the whole organization.
According to the final structural model, expert power, referent power,
and reward power (though only a small effect was found for the latter) tended
to lead to positive affect, while legitimate power was negatively correlated
with positive affect. Although the path between coercive power and positive
affect was not significant, subscale correlations and additional analyses pro-
vided evidence that the lack of a significant and negative path coefficient was
attributable to a suppressor effect due to the high correlation between coercive
and legitimate power. In practice, this implies that leaders who are interested
in developing a positive feelings of well-being in their direct reports should
use expert power and referent power with their direct reports, while deem-
phasizing the use of legitimate and coercive power as much as possible.
Figure 1 indicates that coercive power strongly correlates with nega-
tive affect and increases the possibility of reduced intentions to perform and
intentions to use organizational citizenship behaviors from their employees.
A second consideration is that when leaders increase their use of legitimate
power, they reduce their employees’ positive feelings and lessen the possi-
bility of all five of the intentions occurring from their followers. These two
findings are commensurate with various studies (Conger & Kanungo, 1988;
Randolph & Kemery, 2011; Thomas & Velthouse, 1990). As pointed out by
Randolph and Kemery, “A manager who is trying to delegate authority would
not want to rely on coercion to get people to take on additional responsibility,
nor would the manager want to exert legitimate power when trying to reduce
employee reliance on the manager” (2011, p. 98). We can also conclude that
the use of referent and expert power somewhat increases the probability of
greater levels of employee positive affect and a possible increase in employee
discretionary effort, higher levels of performance, endorsement of the organi-
zation, more frequent organizational citizenship behaviors, and lower inten-
tions to turnover. This is somewhat in keeping with the meta-analysis study
done by Podsakoff and Schriesheim (1985), who found that withdrawal inten-
tions were negatively correlated with referent and expert power. They also
found that reward, coercive, referent, and legitimate power were unrelated
to employees’ perceived support of their supervisor and their work commit-
ment. On the other hand, expert power was moderately correlated with sub-
ordinates’ “satisfaction with supervisor” (Podsakoff & Schriesheim, 1985).
Mossholder et al. (1998) showed moderate correlations between expert and
referent power and job satisfaction (rs = .35 and .35, respectively).
The current study suggests that managers can clearly impact employee
affect by their use of power. Bases of power like coercive and legitimate can
result in negative affect and ultimately in a lack of positive intentions toward
the organization, while expert and referent power result in positive affect and
thus in enhanced positive intentions. More research is needed to expand our
understanding of these key managerial effects on employees.
Study Limitations and Future Directions
This study is not without limitations. Employee perceptions served as the only
source of information for this research. Although self-ratings are arguably an
ideal source for data on subjective psychological processes pertaining to affect
and intentions, that may not always be the case for ratings of managerial use
of power. While employee perceptions of power use was of primary interest
in this study and measured accordingly, it is possible that managers’ ratings
of their own power could provide useful additional information about how
power is enacted and how it may affect others in relational exchanges at work.
Thus, collecting data from managers may be helpful in later work.
Also, the cross-sectional nature of the data did not allow investiga-
tion into the causal ordering of the psychological processes studied. Future
research could gather longitudinal or qualitative data to better understand how
the psychological processes in question function in real time. Additionally,
because respondents were invited to participate from an e-mail list housed by
a single organization, results may not be generalizable to other populations.
The sample analyzed was predominantly Caucasian, and the findings may
not apply to individuals of other racial/ethnic backgrounds. Cross-cultural or
cross-industry research examining the connection between power, affect, and
work intentions may enable more to be learned about how the constructs may
or may not manifest differently in other settings.
Other limitations to this work include the measurement of intent to
use discretionary effort, which involved a three-item scale that fell at .68,
or just below the widely accepted .70 minimum alpha reliability coefficient
(Cronbach, 1951). Additionally, as part of the measurement model testing nec-
essary prior to running SEM, we tested the existence of a higher-order latent
variable for power; from this, two points are worth mentioning. Although
models that specified power as two higher-order variables were not the best
fitting measurement models in this study overall, the generally sufficient fit of
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Dr. Drea Zigarmi, the Director of Research for the Ken Blanchard Companies, has
published five books on leadership, and authored several articles in various journals. Drea
also teaches at the University of San Diego in the Master of Science in Executive Leadership
Program. He holds a bachelor’s degree in biology from Norwich University, a master’s
degree in humanistic education, and an EdD in organizational studies from the University
of Massachusetts.
Dr. Taylor Peyton Roberts conducts research for the Ken Blanchard Companies and is
Managing Partner and Co-Founder of Valencore Consulting, a leadership development
and research firm in San Diego. She holds a B.S. in Psychology from California State
University Long Beach, an M.S. in Industrial/Organizational Psychology from San Diego
State, and a Ph.D. in Leadership Studies from the University of San Diego. She has held
teaching positions for San Diego State University’s Department of Management and for the
University of San Diego’s Department of Leadership Studies.
Dr. W. Alan Randolph is CSX Distinguished Professor at the University of Baltimore. Alan’s
research interests focus on empowerment and global leadership skills. He has published
widely in journals and authored eight books. Alan holds a bachelor’s degree in industrial
engineering from Georgia Institute of Technology, and an MS in business administration
from the University of Massachusetts.
Corresponding author:
Taylor Peyton Roberts can be contacted at [email protected]