HIRING FOR FOOD DELIVERY

Restaurant Survey Questions - For Online Ordering System And Receiving Vital Guest Feedback

1. General Questions:
Q1. Through which communication medium did you get to know about us and our brand?

Q2. What made you choose our restaurant over the others for ordering food online?

Q3. How likely are you to recommend our restaurant website to friends and family for online food
ordering?

2. Tech Questions:
Q1. Did you face any kind of difficulty in locating one or many of the following icons while making an
online food order?

Q2. How user-friendly was our website when compared to other restaurant websites? (Rank us from
1-10. 1 being Most Dissatisfactory and 10 being Most Satisfactory). Also, tell us the reason for your
rank.

Q3. While you are surfing through the menu on the website to order food online, how precise and
communicative is the menu pricing?
Q4. Was there any factor that prevented you from ordering food online while on our restaurant
website? Please specify.

Q5. Do you receive an order confirmation message or email along with tracker details as soon as the
online food order is placed?

Q6. How would you rate the online payment procedure on our restaurant website? (Rank us from 1-
10. 1 being Very Poor and 10 being Very Good). Also, tell us the reason for your rank.

Q7. Are there any features that you want us to include on our restaurant website to make it more
loved by you?

Q8. What do you feel about our restaurant website loading time?

Q9. Do you enjoy placing online food orders, making digital payments, and completing food orders on
our website? Also, rank us based on your experience (1 being Very Bad and 10 being Very Good)

Q10. What is the best thing about ordering food online on our restaurant website?

3. Service Questions:

Q1.  Have you ever cancelled any online food orders with our restaurant? If yes, please tell us the
reason.

Q2. Is there anything that our restaurant can do to help you complete your online food order?

FOOR ORDER

 Food Quality Survey Questions to Ask for Actionable Feedback

1. What did you think about our food?

2. How would you rate the quality of our food?

3. Was the food served hot?

4. Did the menu have a good variety of items?

5. Was the food tasty and flavorful?

6. What premium options or ingredients would you like us to offer?

7. Was the food served fresh?

8. Do you receive the same quality with every meal?

9. Do we offer enough upscale or premium ingredients?

10. Was the quality of the food excellent?

11. {Restaurant name} uses little to no processed foods and artificial ingredients.

12. {Restaurant name} uses fresh herbs and spices to add flavor to food.

13. On a scale of 1-10, how good is the look, feel and smell of our ingredients?

14. {Restaurant name} cooks with natural products and ingredients?

15. How good is the culinary expertise of our restaurant?

16. Are proper preparation standards followed?

17. What did you like best about our menu?

18. What did you dislike about our menu?

19. Are there any drinks you’d like to see on our menu?

20. Did you find anything missing from the menu?

21. How would you rate the menu selection?

22. How would you rate the value of the food?

23. Were you pleased with our drink offerings?

24. How would you rate the portion size?

 25. How would you rate the value of the beverages?

26. Is there anything about our food you would improve, and if so, what?

27. Is there anything about our beverages you would improve, and if so, what?

28. How would you rate the presentation of the meal?

29. Do you find our menu has something for everyone?

30. How would you rate the range of options on our menu?

31. If you have a dietary restriction, were you accommodated well today?

32. Is there anything else you would like to tell us about the quality of our food?

Restaurant Survey Questions to Ask Your Customers

1. Was this your first time visiting our restaurant?

2. How often do you dine at our restaurant?

3. Do you find our restaurant family-friendly?

4. Are our operating hours convenient for you?

5. How far did you travel to visit us today?

6. If {new process or product} was an option, would you try it out?

7. Was the staff friendly and welcoming?

8. How long did it take for you to be greeted upon arrival?

9. Who was your server today?

10. What was the speed of the service?

11. Did your waiter recommend any of our menu specials?

12. How would you rate your server’s knowledge of the menu?

13. If there were any issues, did your server handle them well?

14. How would you rate our service?

15. Were all of the restaurant staff wearing masks?

16. How would you rate the atmosphere in terms of temperature, sound level, etc.?

17. Was the music volume to your liking?

18. Was hand sanitizer provided?

19. How comfortable did you find the seating?

20. How would you rate the reservation process?

21. If you ordered online, how quickly did your food arrive?

22. If you ordered online, did the food appear and taste fresh when it arrived?

23. Was your food at the right temperature when it arrived?

24. How would you rate the food packaging?

25. Which online platform did you use to order food from our restaurant?

26. Did our restaurant meet your standard of cleanliness and hygiene?

27. What do you think about our restaurant’s ambiance and environment?
 28. What was your favorite part of your experience at our restaurant?

29. Are you a member of our loyalty program?

30. How did you find out about our restaurant?

31. Did you use any of our discounts or special offers?

32. How likely would you be to return to our restaurant?

33. What was the least favorite part of your experience at our restaurant?

34. How likely would you be to recommend our restaurant to your family and friends?

35. How could we serve you better in the future?

36. Is there anything we can do to motivate you to visit us more often?

37. Do you have any other general feedback for us?

Online Food Delivery Survey

Do you order delivery on a frequent basis?
Yes

No

2. How many times do you order delivery each week on average?

Less than 3 times per week

3-6 times per week

More than 6 times per week

3. How much do you spend on per week on delivery?

Less than $25

$25-$50

More than $50

4. What are your favorite restaurants for delivery?

5. What is your preferred method of ordering?
Through phone

Through websites

Through mobile apps

6. What are your preferred service when ordering delivery online? (skip if not applicable)

7. How do you feel about delivery minimum limit?

Strongly against

Somewhat against

Neutral

Somewhat agree

Strongly agree

8. If given the option, would you order delivery in advance for a discount to the delivery
fee?
Yes

No

Uncertain

9. If given the option, would you prefer a variety of cuisines in one meal?
Yes

No

Uncertain

ACCESSING SHARED FILE

1. What information do I need to share? Large image or video files, documents, or real-time data
from a database?

2. With whom am I sharing the information? Are they internal, external, customers, vendors,
government agencies, etc.?

3. Does the information fall under a regulatory requirement? Must it be protected to a higher
standard?

4. What is the timeframe for sharing? Is it a tool for one-time large file shares, or do the files need
to be available longer-term? What is the retention or storage policy?

5. Do I need an audit trail to know who accessed shared documents and when?

6. Do I need to be notified when someone accesses shared documents?

7. Do I want others to be able to share the information/documents I originally shared with them?
Or do I need a tool capable of restricting file sharing?

8. Do I want others to be able to modify the documents I’ve shared with them?

9. What is my budget for file sharing?

10. Does my company security policy have guidance on file sharing, and what solutions will comply?