Pharmacy Technician January 2023 - FINAL

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Job Title: Pharmacy Technician

Salary: Band 5 equivalent

Hours: 37.5 hours per week

Responsible to: Senior Pharmacist, Deputy Head/Head of Pharmacy

Key Relationships: Deputy Head/Head of Pharmacy, Senior Pharmacists, Head of Operations,


PCN Business Manager, Project Team, Service Managers, PCN Clinical
Directors, Practice Managers

BACKGROUND

Central London Healthcare CIC (CLH) is the GP Federation covering the Central London borough
area. The organisation supports 33 General Practices and 4 Primary Care Networks (PCNs). We
operate a number of NHS contracts including a Care Navigation Service, a Clinical Pharmacy
Service, a Community Dermatology Service, and Partnership in Practice (PiP) - an out-of-
hospitals provision which is sub-contracted to its 33 General Practice members.

Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit
of our local population. We will achieve this by working with patients and partners to ensure that
general practice remains sustainable and independent.

Our approach is to deliver exceptional assistance to our 33 General Practice members and to
operate our NHS contracts in a manner that supports our Practices and their patients by providing
services economically, locally, promptly, and in a familiar environment.

JOB ROLE and PURPOSE

The Pharmacy Technician will support the medicine management role of the Clinical Pharmacy
team to deliver a safe, efficient and consistently effective General Practice model of care, including
supporting and assisting a cluster of GP practices.

The purpose of the role is to lead improvements to maximise safe, cost effective best practice in
prescribing to improve the quality of patient care. The post holder will help patients to get the best
from their medicines by switching medications to agreed and approved protocols, improving
repeat prescribing processes in general practices, including promotion of repeat dispensing and
online ordering, minimising clinical risk and aiming to reduce wasted medicines.

In addition, the post holder will be responsible for encouraging the development of better
understanding of the principles of medicines optimisation throughout the practice teams and
promoting good practice in line with therapeutic developments.

This will involve assisting the GP Federation in achieving national requirements, NICE
implementation and utilisation of medicines optimisation initiatives. We offer a supportive

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environment, our Clinical Pharmacist Team work closely together to improve patient care and
experience.

KEY TASKS AND RESPONSIBILITIES

 Support the role of the Clinical Pharmacist at PCN level on the delivery of medicines
management in the general practice model

 Delivering pharmacy related aspects of the Network DES such as medicines optimisation
aspects of the Investment and Impact Fund (IIF)

 Carry out medicines switches in GP practices in line with practice and ICB agreed specific
protocols – reviewing patients’ records; amending records and informing patients

 Carry out housekeeping whilst in patient records, e.g. dose optimisation and medicines
synchronisation

 Improve prescribing processes in general practice

 Promotion of electronic repeat dispensing and online ordering

 Report on key performance indicators to demonstrate added value for patients and
general practice in accordance with NICE guidance

 Use and maintain information systems and databases relevant to the position including
incident reporting, medicines optimisation, prescribing data, cost savings and patient
outcomes

 Work closely with GP practices and the Senior Clinical Pharmacists

 Participate in practice meetings, patient participation groups, and other meetings to


improve engagement of the role of pharmacy technician within the CPGP model and to
promote issues relevant to prescribing and medicines optimisation

 Liaise with other pharmacy stakeholders e.g. ICB Pharmacy team, community pharmacy,
and hospital pharmacy teams

 Support Medicines Optimisation and the delivery of the Medicines Optimisation strategy

 Handle function specific information, which may be sensitive, complex or confidential and
appropriately recording, transferring and/or coordinating such information in accordance
with the Data Protection Act; Caldicott Guidelines and the Confidentiality Code of Conduct

 To be responsible for the organisation, planning and of own workload to meet set
deadlines

 To utilise SystmOne, the GP practice clinical systems to conduct prescribing audits

 To undertake, participate and share the outcomes of clinical audits to facilitate


improvement and changes in practice

 As instructed by the ICB Pharmacist, ensure that all major MHRA drug alerts, where
appropriate and within level of competence, are acted upon within practices over an
appropriate time frame and to advise on any medication changes that occur as a result

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 To assist in the monitoring of prescribing expenditure at individual practice level and
propose changes to ensure containment within identified resource

 To undertake learning and development to ensure the required knowledge and skills for
practice based work

 To carry out other duties which are appropriate to the skills and competencies of the post
holder and grade of the post as the priorities of the service change

 To carry out pertinent tasks associated with COVID-19 vaccine management such as
ordering vaccine and record keeping as appropriate

 Develop a culture that promotes equality and values diversity. The post holder must be
aware of and committed to the Equality and Diversity policies of the organisation and
comply with all the requirements of these policies and actively promote Equality and
Diversity issues relevant to the post.

 Ensure the principles of openness, transparency and candour are observed and upheld in
all working practices.

 Ensure that any infection prevention and control issues are reported to the line
manager/Infection Prevention and Control

The post holder will have, or acquire through training provided by the organisation, the
appropriate level of safeguarding and knowledge, skills and practice required for the post and be
aware of and comply with the organisation’s safeguarding protection policies and procedures.

The above list of job duties is not exclusive or exhaustive and is indicative. The post
holder will be required to undertake such tasks as may reasonably be expected within the
scope and grading of the post.

KEY WORKING RELATIONSHIPS

The post holder will be required to:

Maintain constructive relationships with a broad range of internal and external stakeholders,
including, but not limited to:

Internal External
Head of Operations PCN Clinical Directors
PCN Business Manager Practice Managers
Service Managers Central London CCG/ North West London ICB
Senior Care Coordinators/ Central London Community Healthcare NHS Trust
Navigators (CLCH)
Project Team Central and North West London NHS FT (CNWL)
Business Intelligence/ Data Team Healthshare Ltd
Human Resources and Finance One Westminster
Westminster County Council

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Stage Measured at:

A = Application

I = Interview
PERSON SPECIFICATION

Criteria Description Essential Desirable


Registration Mandatory registration with E A
General Pharmaceutical
Council (GPhC)

Education / GPhC-accredited course, E A


Training / GPhC-recognised
Qualifications qualifications or a GPhC
approved apprenticeship
pathways.

Knowledge and Recent previous experience E A


Experience within comparable role in
General Practice

Previous experience working D


within a patient facing role

Experience of D
prescribing/clinical systems
such as SystmOne

Skills / Abilities Excellent communication E I


skills, both verbal and written
Good IT skills

Good organisational skills E

Ability to work under E


pressure in a busy
environment
E
Ability to work as part of a
team

Able to plan, manage, D


monitor, advise and review
general pharmaceutical care
programmes for patients
across core areas, including

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disease states/long term
conditions.

Uses skills in a range of


routine situations requiring E
analysis or comparison of a
range of options.

Recognises priorities when


problem-solving and E
identifies deviations from
normal pattern and is able to
refer to pharmacists/ senior
pharmacists or GPs when
appropriate.

Able to follow legal, ethical, E


professional and
organisational
policies/procedures and
codes of conduct
E
Involves patients in
decisions about prescribed
medicines and supporting
adherence as per NICE
guidelines.

Demonstrate understanding
E
of the pharmacy role in
governance and is able to
implement this appropriately
within the workplace.

Demonstrate understanding E
of, and contributes to, the
workplace vision

Engages with Patient E


Participation Groups (PPGs)
and involves PPGs in
development of the role and
practices.
E
Demonstrates ability to
improve quality within
limitations of service

Reviews yearly progress and


E
develops clear plans to
achieve results within
priorities set by others.

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Demonstrate ability to E
motivate self to achieve
goals

Promotes diversity and


equality in people
E
management techniques
and leads by example

Demonstrate understanding E
of the implications of
national and local priorities
for the team and/or service
and manage the team
through these changes

Demonstrate understanding E
of the process for effective
resource utilisation

Demonstrate understanding E
of, and conforms to, relevant
standards of practice

Demonstrates ability to
identify and resolve risk E
management issues
according to policy/protocol

Follows professional and E


organisational
policies/procedures relating
to performance management

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Interpersonal Excellent interpersonal, E I
Skills influencing and negotiating
skills

Excellent written and verbal E


communication skills

Demonstrates the ability to


E
communicate complex and
sensitive information in an
understandable form to a
variety of audiences (e.g.
patients)

Demonstrates use of
E
appropriate communication
to gain the co-operation of
relevant stakeholders
(including patients, senior
and peer colleagues, and
other professionals, other
NHS/private organisations
e.g. ICBs)

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