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ConsoleRepairs PackagingGuidelines

The document provides packaging instructions for sending a Nintendo product back to their customer support team. It outlines four steps: 1) backup user data and remove games and SD cards, 2) securely wrap items in protective packaging, 3) place items in a box with sufficient padding and include proof of purchase, 4) keep proof of postage. It notes to only send official Nintendo products and only items related to the reported fault.

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Matheus Brisolla
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34 views1 page

ConsoleRepairs PackagingGuidelines

The document provides packaging instructions for sending a Nintendo product back to their customer support team. It outlines four steps: 1) backup user data and remove games and SD cards, 2) securely wrap items in protective packaging, 3) place items in a box with sufficient padding and include proof of purchase, 4) keep proof of postage. It notes to only send official Nintendo products and only items related to the reported fault.

Uploaded by

Matheus Brisolla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PACKAGING GUIDELINES

If you need to send us your Nintendo Product (along with any Nintendo accessories)
back for inspection by the Customer Support Team, follow the instructions below
to package your console safely for posting.

YOU’LL NEED:
• A suitably sized box or the original packaging
• A photocopy of your proof of purchase
• Your full name and address details
• Protective packaging, i.e Newspaper
• Scissors and tape

REMEMBER
TO REMOVE
THE SD CARD

STEP 1 STEP 2 STEP 3


Where possible, please backup all user data. Securely wrap your item(s) in protective packaging. Place your item(s) in a box with sufficient
Remove all games and SD cards from consoles packaging in void space. Place the photocopy
before packing. of your proof of purchase in the top of box.
• Please only send Official Nintendo products.
• We only need you to send items related to the
reported fault.

PLEASE NOTE THE FOLLOWING:


• If you send the original packaging it may be damaged in transportation and Nintendo cannot replace it.
• Nintendo is not liable for any loss of SD cards or game cartridges that are left inside the console.
• Please ensure that products are securely packaged before shipping to Nintendo as any loss or damage to
products that occurs before they arrive with Nintendo is your responsibility and will not be covered by any
Nintendo warranty.

STEP 4
Don’t forget to keep proof of postage.

OFFICIAL UK CUSTOMER SUPPORT


©2021 Nintendo
Nintendo Switch is a trademark of Nintendo

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