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    Pakki Prasanna CV

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    PakkiPrasanna
    The document provides a summary of Pakki Prasanna's professional experience and skills. It outlines his current role as a Senior Application Engineer at Discover Financial Services, where he provides technical support and troubleshoots issues to resolve them quickly. Previous roles include positions at Microsoft-365 SCC, GK-Holdings, Credit Bridge Services, and Rogers Telecom, where he supported various operations and developed applications. His skills include problem solving, SQL, JIRA, React, Redux, and various programming languages and operating systems.

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    Pakki Prasanna CV

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    PakkiPrasanna
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    The document provides a summary of Pakki Prasanna's professional experience and skills. It outlines his current role as a Senior Application Engineer at Discover Financial Services, where he provides technical support and troubleshoots issues to resolve them quickly. Previous roles include positions at Microsoft-365 SCC, GK-Holdings, Credit Bridge Services, and Rogers Telecom, where he supported various operations and developed applications. His skills include problem solving, SQL, JIRA, React, Redux, and various programming languages and operating systems.

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    Pakki Prasanna Cv

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    The document provides a summary of Pakki Prasanna's professional experience and skills. It outlines his current role as a Senior Application Engineer at Discover Financial Services, where he provides technical support and troubleshoots issues to resolve them quickly. Previous roles include positions at Microsoft-365 SCC, GK-Holdings, Credit Bridge Services, and Rogers Telecom, where he supported various operations and developed applications. His skills include problem solving, SQL, JIRA, React, Redux, and various programming languages and operating systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    29 views3 pages

    Pakki Prasanna CV

    Uploaded by

    PakkiPrasanna
    The document provides a summary of Pakki Prasanna's professional experience and skills. It outlines his current role as a Senior Application Engineer at Discover Financial Services, where he provides technical support and troubleshoots issues to resolve them quickly. Previous roles include positions at Microsoft-365 SCC, GK-Holdings, Credit Bridge Services, and Rogers Telecom, where he supported various operations and developed applications. His skills include problem solving, SQL, JIRA, React, Redux, and various programming languages and operating systems.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    PAKKI PRASANNA

    India

    Profile
    To provide application support and development operations to the company. Proven
    expertise in implementing innovative customer and technical support strategies.
    Adept at analysing critical support requirements while increasing reliability and enhancing
    productivity.

    Key skills
    Problem Solving, Planning, Reporting and Documentation
    SQL Basic Queries,JIRA,Redhat Console,Nexus Lifecycle.
    Web Technologies : HTML5,CSS3,ES6,REACT,REDUX,A11Y
    Operating Systems: Windows XP/Windows7/10/11

    Education
    B.TECH,INDUSTRIAL
    ENGINEERING, GITAM University, IN, Key courses and training
    2016
    I have attended training azure and completed AZ-900 certification
    Contact Details
    7207844880 Work experience
    7095443522 SENIOR APPLICATION ENGINEER
    DISCOVER FINANCIAL SERVICES
    IBM, India | Aug 2022 – Present
    Languages Provided technical support to Customers by analysing database subsystems and system
    management to diagnose and resolve issues as well as enabling successful software upgrades
    English - Very Good
    and system management projects
    Hindi - Very Good
    o Troubleshot and resolved system-related issues in real-time minimizing
    Telugu – Very Good operational downtime to approximately zero.
    o Prepared documentation for MVP1 working application.

    o Obfuscation implemented for hiding the source code from developer tools.

    o Minification implemented for optimized performance.


    SOFTWARE ENGINEER
    MICROSOFT-365 SCC
    PACTERAEDGE, India | Sep 2020 - Aug 2022
    o Provided quick and effective resolutions to client as well as answered with
    immediate re-directions using tickets raised and mail threads resulting in
    100% client satisfaction

    o Provided Cost effective support solutions to employees which reduced


    company spending by 15% annually

    o Assists clients in accessibility project planning, establishing and administering


    accessibility testing programs, and remediating accessibility issues to ensure
    compliance with Web Content Accessibility Guidelines 2.0 (WCAG 2.0)

    o Experience in Web Content Accessibility Guidelines 2.0 (WCAG 2.0) and ability


    to apply W3C web standards and are browser compatible (BDD) and Test
    Driven Development (TDD).

    APPLICATION ANALYST
    GK-HOLDINGS(OPEN COLLECTIONS WORK BENCH)
    ACCENTURE, India | July 2019 - Sep 2020
    o Supported database development operations, technical operations and
    technical support teams in upgrading technical uptimes which increased
    better provision.
    o Escalated support desk tickets to Level 3 in the most crucial circumstances and
    after considerable time had been spent on a single ticket.
    o Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope
    of L1/T1 technician support.

    SYSTEMS ENGINEER
    CREDIT BRIDGE SERVICES
    TCS, India | Jun 2017 - July 2019
    o Application/framework design as needed.
    o Optimize applications for maximum speed and Scalability
    o Rewrite existing code, and add new code on top of Pre-existing code.
    o React components to be used with Bootstrap to speed up development.
    o Unit tested React components and Redux ,Build reusable code and libraries
    for future use.
    o Presented solutions to the client when they want out of scope issues to be
    solved.
    o Code reviews and pairing with other team members to learn and share
    knowledge.
    ASSOCIATE SYSTEMS ENGINEER
    ROGERS TELECOM
    TCS, India | Jun 2016 – Jun 2017
    o Responsible for designing testing scenarios for usability testing.
    o Responsible for conducting testing, there after analyse the results and then
    submit his observation to development team.
    o Prepare all reports related to software testing carried out.
    o Carry out testing as per defined procedures.
    o Participate in walk throughs of testing procedures

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