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    Business Supplier Planning

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    Ricardo Olivares Alfaro
    This document summarizes the responsibilities of a Business Supplier Planning Lead position. The role is responsible for managing daily operations including financial forecasting, capacity planning, staffing, quality, customer experience, and driving business results. Key responsibilities include interacting with suppliers and stakeholders, analyzing data, problem-solving, and leading process improvements through lean principles. The ideal candidate is a leader who can build relationships and execute on business and operational strategies to deliver world-class customer service.

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    © All Rights Reserved
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    Business Supplier Planning

    Uploaded by

    Ricardo Olivares Alfaro
    41 views4 pages
    This document summarizes the responsibilities of a Business Supplier Planning Lead position. The role is responsible for managing daily operations including financial forecasting, capacity planning, staffing, quality, customer experience, and driving business results. Key responsibilities include interacting with suppliers and stakeholders, analyzing data, problem-solving, and leading process improvements through lean principles. The ideal candidate is a leader who can build relationships and execute on business and operational strategies to deliver world-class customer service.

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    Business Supplier Planning

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    This document summarizes the responsibilities of a Business Supplier Planning Lead position. The role is responsible for managing daily operations including financial forecasting, capacity planning, staffing, quality, customer experience, and driving business results. Key responsibilities include interacting with suppliers and stakeholders, analyzing data, problem-solving, and leading process improvements through lean principles. The ideal candidate is a leader who can build relationships and execute on business and operational strategies to deliver world-class customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    41 views4 pages

    Business Supplier Planning

    Uploaded by

    Ricardo Olivares Alfaro
    This document summarizes the responsibilities of a Business Supplier Planning Lead position. The role is responsible for managing daily operations including financial forecasting, capacity planning, staffing, quality, customer experience, and driving business results. Key responsibilities include interacting with suppliers and stakeholders, analyzing data, problem-solving, and leading process improvements through lean principles. The ideal candidate is a leader who can build relationships and execute on business and operational strategies to deliver world-class customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Business Supplier Planning Lead

    As a Business Supplier Planning Lead, your responsibilities will be:

    Supplier/Business Performance Leader is responsible for driving the best customer experience for our
    customers, dealers and field personnel. Our day-to-day operations is a fast-paced environment that requires
    you to be focused on key areas including; Safety, Workforce Management, Change Management, Reporting,
    People Involvement, Customer Experience, Quality/Responsiveness, and Efficiencies.

    Supplier/Business Performance Leaders are responsible for interacting with suppliers and internal
    stakeholders to prepare our advisors to deliver on our customers’ needs. This position requires someone
    who can lead others by building strong relationships, analyzing data, problem solving, and has the ability
    to execute.

    We are looking for a leader who is willing to learn and drive change to help achieve business results.

    We are here to earn customers for life, to assist in building our brands, support breakthrough technologies
    in our vehicles, to serve our local communities and to help build the most valued automotive company. Our
    contact center operation is a 24x7 business and requires flexibility for weekend and holiday coverage to
    support our customers. This position will have Call Center responsibility for the OnStar, Customer and Dealer
    Lines of Business.

    Job Responsibilities Include:

    Manage and drive accountability on daily basis for the following items:

    - Short, Mid and Long-Term Financial Forecast Creation and Management

    - Short, Mid and Long-Term Capacity Planning and Management

    - Staffing plans for Service Levels

    - Identifying Efficiencies
    - Workplace and Customer Safety

    - Participation and Leading Workshops based on Lean Principles

    - Customer Experience support and management

    - Internal Quality support

    - Coordination of System updates and releases with the Leaders of each LOB to ensure success from the
    operations side.

    - Design and generate reports for each LOB to be able to manage the performance

    - Deliver on Business and Operational Strategies to drive world class customer service

    - Drive employee engagement by participating and leading site activities, community events and supporting
    recognition

    programs

    - Call listening to identify opportunities in quality, process compliance and customer experience

    - Support standardized work to continuously improve

    - Analyze action plans of the supplier to drive business results including financial utilization, cost per call
    and maximum

    billed hours

    - Act as liaison between cross functional teams and respective supplier operation management teams for
    training, technology enhancements and all call center activity

    - Be the voice of our advisors to communicate internally by analyzing pulse surveys, holding focus groups
    and completing side by sides

    - Interact with process and project Leadership to successfully implement new business requirements

    - Review and discuss quality insights on a weekly basis with supplier

    - Lead in change management and the implementation of processes

    - Review and approve new supplier programs, including incentives

    - Prepare, analyze and select methods of presenting various statistical data

    - Communicate and present business/operational insights


    - Coordinate information between departments

    - Coordinate input from internal/external customers to better understand customer needs and/or
    perceptions

    - Keep current product developments and trends in areas of expertise

    - Actively identify new areas for learning and take advantage of learning opportunities Create Business
    Processes working with Business Partners.

    Requirements:

    Education:

    • - BA / BS in Operations Management, Industrial Engineering, Business Administration, or related.

    Languages:

    • Advanced English advanced Indispensable (spoken, written and reading).

    Skills

    - Understanding of supplier management / call center related experience

    - Understanding of Call Center Operations, Service Delivery and the CRM System Infrastructure Strong call
    center

    background with an industry leader. Preferred 3+ years of contact center experience

    - Understanding of call center tools including; Workforce management tools such as Nice IEX, Knowledge
    Management, Case management tools, Chat Tools, Global Connect, InMoment, MAXIS, Nice Engage, GAA,
    HUE

    - Understanding/Experience of process improvement


    Location

    Primary location Mexico City and also Toluca, Mexico

    Value proposal

    • Competitive salary
    • Superior benefits to the law
    • Career development platform
    • Ongoing training
    • Benefits in vehicles.

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