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Quiz - Problem Solving and Improvement

The document is a quiz for a professional diploma module on problem solving and improvement. It contains 20 true/false questions testing knowledge of key concepts related to problem solving, decision making, creativity, and innovation. Some key points covered in the questions include the stages of problem solving, advantages of group versus individual problem solving, definitions of decision making and programmed versus non-programmed decisions, and the differences between creativity and innovation. The student has partially completed the quiz by indicating their answers for the first 10 questions.

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Muhammad Fitri
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57 views3 pages

Quiz - Problem Solving and Improvement

The document is a quiz for a professional diploma module on problem solving and improvement. It contains 20 true/false questions testing knowledge of key concepts related to problem solving, decision making, creativity, and innovation. Some key points covered in the questions include the stages of problem solving, advantages of group versus individual problem solving, definitions of decision making and programmed versus non-programmed decisions, and the differences between creativity and innovation. The student has partially completed the quiz by indicating their answers for the first 10 questions.

Uploaded by

Muhammad Fitri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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NAME : _______________________________________ NRIC _______________________________

Program : PROFESSIONAL DIPLOMA

Module 5 – Problem Solving and Improvement

(Class Quiz) : Answer the following true-false questions. (40%)

NO QUESTION TRUE FALSE

1 In the emergence stage of problem solving, groups resolve their

disagreements and solve their problem.

2 Participative decision making often results in members who are less likely

to accept solutions and less committed to the decision than

nonparticipative decision making.

3 In most cases, groups produce more and higher-quality solutions to

problems than do individuals working alone.

4 Groupthink refers to the ideal level of cohesion.

5 If there is more than one decision or solution, it is best not to have a

group tackle the problem; groups do better with problems that have a

single answer.

6 A problem occurs only when something unexpected happens.

7 Management functions, decision making, and problem solving are

related in that decision making precedes taking action on solving

problems, and solving problems is necessary to accomplish management

functions.

8 Brainstorming is the process of suggesting possible alternatives without

evaluation.

NO QUESTION TRUE FALSE

Problem Solving and Improvement 1


9 Problem solving is the process of selecting an alternative course of action

that will solve a problem.

10 There are seven steps in the decision-making model.

11 Decision making is the process of selecting an alternative course of action

that will solve a problem.

12 Generally speaking, the more unstructured and complex the decision is,

the more important it is to use the decision-making model.

13 Programmed decisions are usually made under the condition of

certainty, whereas nonprogrammed decisions are usually made under

conditions of risk and uncertainty.

14 Programmed decisions are used with recurring or routine situations.

15 Nonprogrammed decisions are used in conjunction with decision rules or

organizational policies and procedures, not with the decision-making

model.

16 There are three decision-making conditions.

17 As a general rule, one should use the bounded rationality model with

group decision making when a nonprogrammed decision with high risk

or uncertainty exists.

18 Criteria are the standards that an alternative must meet to be classified

as a programmed or nonprogrammed decision.

19 Creativity is a way of thinking that generates new ideas, whereas

innovation is the implementation of a new idea.

20 Innovation is a way of thinking that generates new ideas.

Problem Solving and Improvement 2


Program : PROFESSIONAL DIPLOMA IN INDUSTRIAL TECHNOLOGY/LOGISTICS MANAGEMENT/
OPERATIONS MANAGEMENT/INDUSTRIAL SAFETY MANAGEMENT/PROJECT MANAGEMENT

Module 5 – Problem Solving and Improvement

Answers:-

Question 1 - TRUE

Question 2 - FALSE

Question 3 - TRUE

Question 4 - FALSE

Question 5 - FALSE

Question 6 – FALSE

Question 7 - TRUE

Question 8 - TRUE

Question 9 – FALSE

Question 10 - FALSE

Problem Solving and Improvement 3

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