National Certificate: Public Administration

ID 50060
NQF Level 5 | Credits 141

Module 2 – Formative Assignment

Manage and Lead Human Resources
Unit Standards: 15237 | 114226 | 120300 | 116928 | 120305 | 119336
LEARNER
Name and Surname
IBM number
ID number
Email
Date submitted to IBM
ASSESSOR
Name and Surname
Signature SETA Reg no
1st Assignment date C ☐ NYC ☐
2nd Assignment date C ☐ NYC ☐

THE ANSWERS CAN BE COMPLETED ELECTRONICALLY/TYPED ON THIS QUESTION PAPER – NO NEED TO PRINT

1|Page NCPA5R
Overview

This Assignment has been designed and developed to evaluate your level of understanding of this module:
MANAGE AND LEAD HUMAN RESOURCES MODULE. It forms part of a series of Learner Workbooks that
have been developed for the NATIONAL CERTIFICATE: PUBLIC ADMINISTRATION (QUALIFICATION ID:
50060).

The purpose of this Learner exercise Workbook is to evaluate learners understanding on the specific
outcomes and /or assessment criteria of the following SAQA Registered Unit Standards:

US No US Title Level Credits

15237 Build teams to meet set goals and objectives 5 3
114226 Interpret and manage conflicts within the workplace 5 8
120300 Analyse leadership and related theories in a work context 5 8
116928 Manage diversity in the workplace 5 14
120305 Analyse the role that emotional intelligence plays in 5 8
leadership
119336 Manage the development and performance of human 5 12
capital in the public sector

Total Mark
This formative assessment carries a total mark of 441 points. In order to meet the pass mark, learners are
required to achieve a minimum of 70% of the total marks.

Make sure of the following when uploading your completed assignments:

 Save your answers, with the completed Cover Page and Assessment Preparation Checklist as one PDF
document.
 You need to complete your LEARNER details on the COVER PAGE and read all the information on the Checklist,
then tick YES/NO at each point.
 Save your document as the specific assignment you are uploading – for example Module 2 Formative
Assignment.
 Upload the assignment under the correct heading – do not upload Module 2 formative assignment under
Module 5 heading (upload at the same place you downloaded the assignment)
 Number all pages
 Clearly mark all questions, tasks and appendixes

Good Luck with your assignment!!

2|Page NCPA5R
 Assessment Preparation Checklist (tick YES/NO)
DESCRIPTION YES NO COMMENTS/CONTINGENCY
This assessment is a formative assessment, and it is based on the outlined ☐ ☐
unit standard/s for the Module 2 of NC Public Administration.
I am ready for this assessment and understand the assessment process. I am ☐ ☐
happy that the assessment will be conducted in a fair manner.
I am aware that the assessor will provide me with feedback about the ☐ ☐
assessment and of the moderation process and understand that the
moderator could declare the assessment decision invalid.
You will be assessed based on the outlined Unit Standards. The assessment ☐ ☐
activities are linked to specific outcomes/assessment criteria of the outlined
Unit Standards.
To be declared competent on this module (formative assessment), you ☐ ☐
should have obtained at least 70% of the total mark of this assessment.
You will be provided with detailed feedback on your performance of this ☐ ☐
assessment through written feedback.

Should you be declared “not yet competent” on this assessment, you will be ☐ ☐
entitled for re-assessment opportunity. Re-assessment fees will be
applicable.
You will be required to re-submit evidence (only for areas) you were ☐ ☐
declared not yet competent. A date for re-submission will be agreed with the
assessor.
You will be entitled to lodge an appeal should you not be satisfied with the ☐ ☐
assessment decision of your assessment. See appeals process in the
Orientation guide.
You will be required to provide the assessor feedback on assessment ☐ ☐
procedure – this is to assist in improving the assessment practices.
Your results of assessment and portfolio of evidence information will not be ☐ ☐
provided to any person without your written consent.
Please complete all work in black pen or typed format. The assessor ☐ ☐
will not assess the evidence if completed in pencil.
Submit your answers together with the Cover page and completed ☐ ☐
Assessment Preparation Checklist as one. Pdf document on the Student
Portal.
You are not allowed to copy from any source. Any plagiarism committed will ☐ ☐
be viewed in a serious light and disciplinary action may be taken against you.
Your work must be authentic - your own work. Your answers must be your
own original work.

REMEMBER to submit the completed COVER PAGE & ASSESSMENT PREPARATION CHECKLIST with your
answers as one .pdf file on your student portal.

3|Page NCPA5R
 FOR IBM USE
ASSESSOR FEEDBACK
COURSE DETAILS

Course Name: National Certificate Public Administration NQF 5

Module Number: 2

Unit Standards: 15237 | 114226 | 120300 | 116928 | 120305 | 119336

STUDENT DETAILS

Student Name:

ID Number: IBM number:

ASSESSMENT DETAILS

Date:

Student marks achieved:

Total marks of paper: 441 Competent Not Yet Competent

Percentage:
Assessor name: Signature:

Date:
Comments:

Moderator name: Signature:

Date:
Comments:

Formative Assignment
4|Page NCPA5R
 Module 2
THE ANSWERS CAN BE COMPLETED ELECTRONICALLY/TYPED ON THIS QUESTION PAPER – NO NEED TO PRINT

Activity Activity description Marks

Learning Unit 1 US252037

Chapter 1: Demonstrate knowledge of and insight into the theory of teams and the importance
in workplace activities
1 On which characteristics are effective teamwork being built? Mention at 8
least 8.

2 Mention at least 4 different types of teams according to task and what 5

would influence the type of team.

Chapter 2: Apply the theory of teams to team dynamics

3 Provide a practical example of team dynamics – how to get employees 10
involved in decision-making?

4 What are the common observations of the strategic decision-making

7
process that contribute to the leadership challenge?

5 List the different approaches to decision making with regard to different 5

individual views.

Chapter 3: Explain the process of Building Teams

6 What is the first rule of team building? 4

7 What are the stages of team development according to Tuckman? 5

Chapter 4: Analyse the role of team leader in promoting team effectiveness

8 Describe 8 Leadership Styles. 16

Learning Unit 2 US114226

Chapter 1: Describe the Main sources of conflict
9 Differentiate between problems, disputes and conflict. 12

10 Provide 6 styles of conflict resolution. 6

11 What are the main sources of conflict? 10

Chapter 2: Explain appropriate Techniques in Conflict Management

12 Define Power and mention the types of power. 8

Chapter 3: An appropriate Action Plan and strategies to Manage Conflict

13 Namibia only: How are disputes over rights issues resolved? 4

5|Page NCPA5R
 RSA only: Name the three general strategies that have been identified that
parties may take towards dealing with their conflict, regarding
interdependence.

14 The role of HR in dispute mediation – When to confront and when to 6

remain neutral?

Chapter 4: Explain the Attributes of an effective conflict manager

15 Describe common signs of conflict situations. 9

16 What is a skills audit and how would you undertake one? 7

Learning Unit 3 US120300

Chapter 1: Leadership Concepts
17 What are the different roles of Leaders and what is the expected outcome 20
of each?

Chapter 2: Differentiate between leadership and management.

Give a brief explanation of the difference between leadership and
18 5
management.

19 What are the different roles of Leaders and Managers? 2

Chapter 4: Apply the Different roles and qualities of leadership in a work context
20 Identify at least 10 Leadership styles. 10
21 Provide at least 3 case studies of leadership styles. 6
22 What are the qualities of a positive role model. 5

Learning Unit 4 US116928

Chapter 1: Demonstrate why managing diversity is important in the South African workplace
23 Define Why is diversity important in the workplace. 4

24 Discuss the Organisational culture and the role of line management in the 8
development of people.

Chapter 2: Racism, sexism and other "isms" as a product of a common history

25 List some Some’s principal “isms” 6

Chapter 3: Discrimination and prejudices as part of daily life

26 Which legislation are said to be the seed to the pillars of Apartheid in the 3
RSA?
NAMIBIA: Which legislation had a more or less similar impact?

6|Page NCPA5R
 Chapter 4: Chapter 4: Actively Promote a culture of equality between people of different races,
classes, sexual preference and gender
27 How does the Equality Act 2010 protect you from discrimination? 7

28 How can equality be achieved in an organisation? 9

Chapter 5: Overcoming problems with group identity, stereotyping, discrimination, exclusion

and other cultural differences
29 What is equality and diversity? 4

The South African government has launched a plan aimed at addressing 4

30 pervasive prejudice in the country. It’s called the “national action plan to
combat racism, racial discrimination, xenophobia and related intolerance”
: The South African government has launched a plan aimed at addressing
pervasive prejudice in the country. It’s called the “national action plan to
combat racism, racial discrimination, xenophobia and related intolerance”
What are the negative effects of the plan?

Learning Unit 5 US120305

Chapter 1: Explain the role of emotional intelligence and how it impacts on leadership.
31 Demonstrate your understanding of Emotional intelligence – What are its 6
key elements?

32 Describe Self-Esteem and its importance in leadership. 3

33 What is the Importance of Assertiveness as an attribute of a Leader? 3

34 Mention 5 attitudes that strongly correlate with leadership effectiveness? 5

Chapter 2: Analyse the relationship between emotional intelligence and self-awareness in

relation to leadership.
35 What is your understanding of the key indicators of self-awareness in 3
relation to leadership?

36 What are the steps for feedback in the workplace? 6

Chapter 3: Analyse the relationship between emotional intelligence and self-management in

relation to leadership.
37 What is the role of self-management in leadership in different fields? 6
Provide 3 examples.

38 Provide 6 examples of emotions, moods and temperament. 6

39 Define What Is Stress and give a simple distinction of Good Stress and Bad 5

7|Page NCPA5R
 Stress.

Chapter 4: Analyse the relationship between emotional intelligence and social awareness in
relation to leadership.
40 List the four components which Daniel Goleman and others identified in 4
the Emotional Intelligence model.

41 List the four essential aspects of empathy. 4

42 How does an active listener behave? 5

43 Why does feedback matter? 5

Chapter 5: Apply techniques for responding to situations in an emotionally intelligent manner.

44 Provide examples of emotional outbreaks at work. 6

45 Name the 5 components of the social-emotional skills which the 5

psychological faculty of Emotional intelligence provides you with.

46 What does Self-analysis mean? 5

47 Which special tools do we need to manage conflict effectively. 4

Learning Unit 6 US119336

Chapter 1: Demonstrate an Understanding of Human Resources Principles and Legislation and

Its Applications to The Public Sector.
48 What is the importance of the human resources function within an 5
organisation?

49 Discuss the legislation that governs human resources management. 6

50 What do you understand about public service training and management 10

development policies?

51 What are the 5 steps approach to determining and building for current 5
and future needs?

Chapter 2: Compile A Human Resources Plan.

52 Provide the process for the compilation of a human resources plan. 7

53 What is the labour related regulations and principles enshrined in the 7

Constitution?

54 What is the purpose of public service training and management 5

development policies?

55 What is the main focus of monitoring and review the HR plan? 2

8|Page NCPA5R
 Chapter 3: Manage Performance of Individuals Within a Team.
The success of the Public Service in delivering its operational and
56 2
development goals depends primarily on?

57 As a manager how would you ensure that performance management

monitoring and review tools are integrated into overall management 10
function?

58 Discuss the importance of performance reviews. 6

59 What are the main reasons why all related reports to performance
2
reviews are to be documented and kept on record?

60 Name the four rules a Disciplinary procedure should follow. 4

Chapter 4: Recruit and Select Staff.

61 Draft a Recruitment plan. 12

62 Differentiate between internal and external recruitment. 10

63 What is the DO’s and DON’T’s (name 3 of each) of an interview process? 6

64 What is a Job Specification and what are the advantages thereof? 8

65 What are the assessment tools that can be used during the interview and 7
review process?

66 When using advertisements for recruitment purposes, what should be the

6
principles that should be applicable?

67 What are the job-related selection criteria? 4

Chapter 5: Manage the Training and Development of Individuals within a Team.

68 Training comes in a wide range of forms such as. 4

69 What are the advantages and disadvantages of External trainers and

4
internal trainers to an organisation?

70 Which areas should the training assessment policies and strategies

5
address? (Mention at least 5)

71 What are the challenges with monitored and evaluation of training? 8

Total 441

9|Page NCPA5R