U I S USER MANUAL

INNOVAPP OPERATION
InnovApp TwoPointZero
EN

2.1 Minimum system requirements

The INNOVA TwoPointZero App lets you manage the main To download and install the app, there are some operating
parameters of your air conditioner using a smartphone system version requirements for your smartphone:
and tablet or with a specific desktop version conveniently
• for Android smartphones, the minimum version
from home or when you are out. Using our App is very
is 4.1.1
simple. Just switch on the air conditioner display, set up
the connection with your smartphone and begin managing • for Apple smartphones, the operating system
the air conditioner directly from your device. must be IOS 8.0 or higher.
Follow the step by step guide all the way to the end.

2.2 Downloading and configuring the APP

1. From your smartphone, connect to the Apple Store 3. Download the App onto your smartphone, following
or Google Play. the installation wizard to install it.
2. Search for InnovApp TwoPointZero 4. Open the App

Figure 2-1 Figure 2-2 Figure 2-3

At the first launch, a pop-up appears for acceptance or Select the language and the PUSH notification
refusal of the terms and conditions of use, which can management method.
be consulted by tapping on the word “here”, therefore Tick the “PUSH notifications” preference to receive
accessing the INNOVA website. (Figure 2-1) alarms connected to the air conditioner’s operation on
your smartphone even when the App is closed. (Figure
Tap “Let’s get started” to begin using InnovApp 2-2)
TwoPointZero.
Note: These settings can also be changed later by
selecting the “Preferences” menu item.

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After switching on the display of your air

conditioner, go to your telephone’s WiFi
settings:
1. ensure that you have activated WiFi
1. check the available WiFi connections
1. find the Innova 2.0 network
1. connect to it.

Note: with Android devices, this procedure is

automatic. With iOS devices, you must enter
the WiFi settings of your device and select the
“Innova2.0” network.

Note: If there are several air conditioners to

configure, switch on one at a time in order to
prevent errors.

Note: If the App asks you to be connected to

the position, to accept for facilitating the search
Figure 2-4 Figure 2-5 of the conditioner. (Figure 2-5)

The product screen appears (Figure 2-6) where

you can assign a name and indicate the unit’s
serial number, made up of 9 alphanumeric
characters on the air conditioner’s data plate
(see section 1.11 on page 11).

A password can be set for the Innova 2.0

network in order to protect against management
of your product by unauthorised users.

Note: For iOS devices, after entering the name

of the product, the WiFi network name also
changes automatically.
Figure 2-6 Figure 2-7 For iOS devices, once the name has been
edited, you must therefore go back to your
telephone’s WiFi settings and connect to the
renamed network “Innova2.0” followed by _
and the name that you have just established,
for example “Innova2.0_Test_2.0”). (Figure 2-8)

Note: The device name can also be changed

later by accessing the menu item “My
Products” and tapping on the second icon
(pencil symbol).

When one of the configured products is

selected, the general air conditioner control
screen appears, through which it can be
controlled and managed. (Figure 2-9)

Note: From this moment on, your smartphone

becomes the remote control that you use
to control the air conditioner over the local
network, but not over the Internet.
In order to do this, you must complete another
step: connect to your home WiFi, accessing
your smartphone's settings and then select the
"Remote Control" menu item.
Figure 2-8 Figure 2-9

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2.3 App features

2.4 General control screen

EN
GENERAL CONTROL SCREEN
of the air conditioner

Menu and Air conditioner start-up/

air conditioner name shut off

Current conditions (time

and temperature)

Adjustment settings
temperature

Air conditioner
operating settings
(night mode, fan speed,
scheduling, our output
direction)

Air conditioner start-up/ Current state and the

shut off possibility of changing
(as at the top right) the air conditioner
operating mode

Figure 2-10

2.5 Menu

MENU
menu items

HOME
general control screen
(Figure 2-10)

MY PRODUCTS
list of the air conditioners and groups of air conditioners configured in
the App

MODE
list of possible air conditioner management modes (manual, automatic,
night, scheduled,...)

SCHEDULING
section dedicated to the weekly scheduling of the air conditioner.
Note: this is possible only if remote control has been configured

REMOTE ACCESS
visible only when the device is configured in standalone mode and
used to move to the cloud

ADVANCED
visible only when the device is configured in cloud mode and allows
DHCP / IP configuration of the network

GROUPS
list of groups of several air conditioners (e.g. 1st floor, 2nd floor,...).

Figure 2-11 PREFERENCES

language and PUSH notifications

MANUAL
link to the INNOVA website where you can find the necessary
documentation
www.innovaenergie.com/en/documents-products-airconditioners-innova/
manuals/

HELPDESK
to ask for support

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2.6 My Products

MY PRODUCTS
list of the air conditioners and groups configured in the App

By selecting the "My Products" item, you can

see the air conditioners on the network. They
can be edited and/or scheduled as desired.

New devices can be added, searching for,

installing and configuring them tapping on the
+ symbol in the top right corner and/or at the
bottom right.
This will open the screen as illustrated in Figure
2-13.

When you select one of the configurated

products, appears the general air condition
control screen, through which it can be
controlled and managed.

Figure 2-12 Figure 2-13

View the general control screen of the

device (if configured as standalone
it will automatically connect to your
network)

Change the device name (only if

connected to the WiFi network of the
same)

Set your device as a favorite (the

default device will be displayed when
the app starts)

Figure 2-14 Figure 2-15

List of devices

Delete the device from the list of

configured devices

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2.7 Mode

MODE
list of possible air conditioner management modes EN

The air conditioner operating mode

can be changed in several ways:

- selecting "Mode" in the general menu

- clicking on the change button at

the bottom right of the air conditioner
general screen (see section 2.4 on
page 15 ).

This provides access to the screen

illustrated in Figure 2-16.

Figure 2-16

2.8 Scheduling

SCHEDULING
section dedicated to the weekly scheduling of the air conditioner

Note: this option is possible only if

remote control has been configured
(see section 2.9 on page 19 to enable
remote control).

By selecting the "Scheduling" item, you

access the air conditioner calendar
scheduling feature. (Figure 2-17).

By clicking "edit" on a day of the week,

you can add and define one or more
start-up and shut-down periods for the
air conditioner during that day, clicking
on the "+" symbol. (Figurae2-18).

Note: Schedule several start-up/shut-

down periods with a minimum duration
of half an hour on the same day.

Figure 2-17 Figure 2-18

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Figure 2-19 Figure 2-20 Figure 2-21

To change the switching on or off period, click on one of If you want to apply the same schedule that you have just
the two times (Figure 2-19). confirmed for other days, simply click "copy" and select the
Once scheduling of a day has been confirmed, you will days where you want to apply this schedule (as illustrated
be returned to the screen with the list of the days of the in the sequence of example figures shown below).
week. (Figure 2-22)

Figure 2-22 Figure 2-23 Figure 2-24

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After completing scheduling, select

the “Mode“ item in the general menu,
then “Programming“. This activates the
EN
weekly program you just created.

Returning to the air conditioner's main

screen (Figure 2-26), on the lower
part, there are the indication of the
scheduling.
If you was in the scheduled shut-down
time, the time of the first air conditioner
restart will be showed in the lower part.

To deactivate scheduling and return to

manual mode:

- select "Mode" in the general menu

and then "Manual".

- clicking on the edit icon at the bottom

Figure 2-25 Figure 2-26
right of the air conditioner general
screen.

Note: If the settings are changed on If the air conditioner is in a place that Simply press and hold the Timer
the air conditioner display, scheduling is open to the public, where it cannot symbol on the air conditioner
is disabled and manual mode is be monitored, the display screen lock display for 10".
resumed. can be enabled in order to prevent To go back to editing the air conditioner
unauthorised people from changing settings from the display, press the
the settings. timer icon again for 10".
.

2.9 Remote access

REMOTE ACCESS
manage your air conditioner even away from home

Once you have selected the menu item

"Remote Access", a list of the available WiFi
connections will appear.

Note: the air conditioner can connect only with

2.4GHz networks.

Select the preferred network for Internet

access.

Then enter the WiFi network password and

confirm it.

Note: the password can contain only

alphanumeric characters from "A" to "Z"
Figure 2-27 Figure 2-28 (uppercase and lowercase), from "0" to "9", "-",
"_", ".".
Special characters are not permitted.

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Figure 2-29 Figure 2-30 Figure 2-31

The App connects the air conditioner to the domestic Note: In the event that the procedure is not successful,
network and the main screen to manage the appliance will the smartphone/tablet will automatically reconnect to the
appear again on the smartphone/tablet. local network of the 2.0.
At this point, the smartphone/tablet is connected to the Therefore, repeat the procedure, rechecking the password
selected network. entered and the name of the network.

From this moment, your 2.0 air conditioner is connected Note: When the device is displayed in the cloud it may
to a server over the Internet and can be managed from happen that the display of "Temp" is the name for the
anywhere in the world over your telephone's WiFi or data device.
connection. In this specific case the device failed to restart,
the communication works correctly but the name is
incorrect. To solve, it is necessary to rewind the air
conditioner (removing and returning power).

Wifi network features • if the router or other entities in the customer's

• working internet connection network have ACLs at the MAC-address level, the
• static public IPs are not required MAC-address of the card must be enabled if the
• no incoming configurations are required on the client wants to control some features locally (noe
ROUTER (NAT or other specific rules) - working dns change, advanced settings change, pc control) WIFI
service network must allow communication between devices
• functioning DHCP service or alternatively the connected to the same wifi (= Wifi Isolation must not
following information: be enabled)
- local ip address to be assigned to the subnet mask
card Technical requirements for the proper functioning of the
- gateway cloud connection TCP port 80, 443, 19009, 18321,
- dns 18009 output

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2.10 Groups

GROUPS
list of groups of several air conditioners EN

If you have several air conditioners, you

can combine them in groups to simplify
scheduling and management of them.
(For example, the air conditioners in a
hotel could be grouped by floor).

First of all, select "Groups" in the menu

and create a new group by clicking on
"+". (Figure 2-32)

Then give a "Title" to the group and

save using the icon at the top right.
(Figures 2-33 e 2-34)

The group has been created but it has

still not been associated with any air
conditioners.

Returning to the "Groups" screen, the

new group will appear and it can be
Figure 2-32 Figures 2-33 e 2-34
edited or deleted using the adjacent
icons.

To associate an air conditioner to a group, select “My Click on the eye beside the group name and then on the
Devices “ item from the menu. "+" symbol and select the air conditioners to associate.
The section contains the list of all the configured air Lastly, save using the icon at the top right.
conditioners and groups.

Figure 2-35 Figure 2-36 Figure 2-37

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You can also associate an air

conditioner with the group through the
air conditioner itself.
Select the penultimate icon on the
row of the air conditioner (icon list with
three rows) and click "Assign groups"
(Figure 2-39). Assign the air conditioner
to one of the groups shown on the list.

When, on the other hand, you click

"Sent settings", the settings of that air
conditioner are applied to the group
that will be selected.

Figure 2-38 Figure 2-39

2.11 Preferences

PREFERENCES

In the "Preferences" section which can be selected on

the menu, the App language and the PUSH notification
settings can be changed.

To receive notifications on the air conditioner's operation

directly on your smartphone even when you are not using
the App, tick the "PUSH Notifications" option.

Figure 2-40

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2.12 Control with several devices

CONTROL WITH SEVERAL DEVICES t this point, the telephone alerts that you are not connected EN
to the right WiFi network and to connect to the “Innova2.0”:
The same air conditioner can be managed with several ignore the warning, clicking on the “devices” button right
devices (smartphone/tablet/PC). below the loading bar (Figura 2-41).
After configuration with the first device, the machine can If you are connected to the WiFi network where your 2.0 is
be controlled with another smartphone/tablet following the also connected, the telephone automatically scans all the
procedure described below. “2.0” units connected to the network (Figura 2-42).
First of all, you must connect to the Wi-Fi network where Once the device has been found, the general control
the 2.0 you want to control is also connected. screen opens automatically, from which you can control
the air conditioner with the second telephone/tablet as
Install the “InnovApp TwoPointZero” app on the new
well.
smartphone/tablet and proceed as illustrated in figures
2-1, 2-2 and 2-3 on page 13.
Note: If the search does not automatically find the air
conditioner, press “+”.

Figure 2-41 Figure 2-42 Figure 2-43

ON, OFF and RESET OF THE WIFI NETWORK

To activate the WiFi network: • At this point, new WiFi configuration of the 2.0 is
• Press and hold in the button on the air conditioner required, starting from the indications in Figure 2-4.
display for 10 seconds. When the word “On” appears To turn off the WiFi network:
on the display, release the button. • Press and hold in the button on the air conditioner
• If you do not touch anything for another 10", the 2.0 display for 10 seconds. The message "On " appears
WiFi is active and remains visible and usable with the on the display.
last configured name. • Press the button until the text "OFF " appears.
To reset the air conditioner and return its WiFi network to • The WiFi transmitter will therefore be off and no longer
the original configuration (named "Innova2.0"): visible from smartphone/tablet.
• Press and hold in the button on the air conditioner
display for 10 seconds. The message "On " appears
on the display.
• Press the button again. The abbreviation “rSt” will
appear. Wait 10" so that the operation will complete
successfully.

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2.13 Management on desktop

You can also manage the air conditioner from your

computer, configuring a specific desktop version of the utente$
App.

• Access the “Software” page of the INNOVA website:

www.innovaenergie.com > documents > software

MAC
• Download the zipped folder “TwoPointZero
InnovAPP desktop version - MAC” and open it;
• double click on the file run.sh to open a command
window:
- type cd
- drag the folder “TwoPointZero InnovAPP Figure 2-44
desktop version - MAC” into the command
window (Figure 2-10) and press Enter
utente$ cd /Users/utente/Desktop/twopointzero
- type sh run.sh and press Enter (Figure 2-11) utente$

• The browser window will open with the first screen of

the App for the desktop version. (Figure 2-12)
• You can begin with the configuration as explained in
section 2.2 for the mobile version.
•
WINDOWS
• Download the zipped folder “TwoPointZero
InnovAPP desktop version - WINDOWS” and
open it;
• double click on the file run.bat and the browser
screen will open (Figure 2-12) and one of CMD.
Figure 2-45
Note:
Minimum requirements:
- Chrome: 67
- Firefox: 60
- Opéra: 53
- Safari: not supported
- IE: not supported
- Edge: not supported
(Safari, IE et Edge do not partially or totally support
RTCPeerConnection)

Figure 2-46

Note: As the first step of configuration, you will be asked Note: In order to make InnovApp TwoPointZero work on
to verify the connection to the air conditioner WiFi network. your desktop, you must have Java installed on the PC.
Therefore, go into the computer WiFi settings and select
the corresponding network. If it was not already renamed Note: See also paragraph “Control with several devices”
during installation on smartphone, the WiFi will be called
Innova2.0. After which, click Done.

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2.14 Troubleshooting

Effect Causa Solution EN

iOS smartphones do not automatically identify Go to the telephone's settings and select
The air conditioner cannot be configured on
the WiFi network which was renamed during the 2.0 unit's WiFi network with the name
the iOS smartphone
configuration of the App. assigned to it during configuration of the App.
Remote configuration is unsuccessful The WiFi network may be weak. Check the signal power
The WiFi transmitter may be switched off
The air conditioner's WiFi cannot be found OR the air conditioner may already be Ensure that there is power to the device
configured in "Remote control"
Configure one air conditioner at a time:
Several air conditioners in the house cannot During configuration, two or more air
therefore, switch on one at a time, keeping all
be configured conditioners are on
the others off, and start the configuration.
The version that allows control of the air
conditioner through the App is 1.0.36. Check
The air conditioner cannot be controlled The problem is connected to the version of your version by accessing the app menu:
through the App the air conditioner. one of the menu items must be "firmware:
1.0.36". In the case of a previous version,
contact INNOVA service.
Enter a new password using only the
permitted alphanumeric characters: from "A"
During configuration of the remote control,
The password contains special characters to "Z" (uppercase and lowercase), from "0"
the WiFi network does not work
to "9", "-", "_", ".".
Special characters are not permitted.
Ensure that you have configured remote
The air conditioner scheduling section cannot Scheduling of the 2.o is possible only after control, accessing the dedicated section
be accessed remote control has been configured. from the App menu. Otherwise, configure it
as explained on page 15.
Immediately after carrying out remote This is a synchronisation problem between
Wait a few minutes.Otherwise, shut down
configuration, the name of the air conditioner the air conditioner, the server and the
and restart the air conditioner.
is "TEMP" smartphone.
MQTT Server Problem The server is in maintenance Wait
Faults on the display:
See page 10
errors E7, E6 and other alarms

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