Validitas 90

This document reports the results of a validity test with correlations between items and dimensions. It analyzed five dimensions of service quality: tangible, reliability, responsiveness, assurance, and empathy. For each dimension, the correlations between individual items and their respective total scores were all found to be statistically significant at the 0.01 or 0.05 level, indicating high validity. The results provide support that the measurement items are effectively capturing the intended constructs.

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Validitas 90

Uploaded by

miaru

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HASIL UJI VALIDITAS

1. DIMENSI TANGIBLE (BUKTI NYATA)

Correlations
X1.1 X1.2 X1.3 X1.4 X1.TOTAL
** ** ** **
X1.1 Pearson Correlation 1 .371 .377 .397 .721
Sig. (2-tailed) .000 .000 .000 .000
N 93 93 93 93 93
** ** ** **
X1.2 Pearson Correlation .371 1 .504 .330 .761
Sig. (2-tailed) .000 .000 .001 .000
N 93 93 93 93 93
** ** ** **
X1.3 Pearson Correlation .377 .504 1 .319 .753
Sig. (2-tailed) .000 .000 .002 .000
N 93 93 93 93 93
** ** **
X1.4 Pearson Correlation .397 .330 .319 1 .697**
Sig. (2-tailed) .000 .001 .002 .000
N 93 93 93 93 93
** ** ** **
X1.TOTAL Pearson Correlation .721 .761 .753 .697 1
Sig. (2-tailed) .000 .000 .000 .000
N 93 93 93 93 93
**. Correlation is significant at the 0.01 level (2-tailed).

2. DIMENSI RELIABILITY (KEANDALAN)

Correlations
X2.1 X2.2 X2.3 X2.4 X2.TOTAL
** * *
X2.1 Pearson Correlation 1 .430 .261 .264 .725**
Sig. (2-tailed) .000 .012 .011 .000
N 93 93 93 93 93
** ** **
X2.2 Pearson Correlation .430 1 .470 .377 .780**
Sig. (2-tailed) .000 .000 .000 .000
N 93 93 93 93 93
* ** **
X2.3 Pearson Correlation .261 .470 1 .348 .698**
Sig. (2-tailed) .012 .000 .001 .000
N 93 93 93 93 93
* ** ** **
X2.4 Pearson Correlation .264 .377 .348 1 .672
Sig. (2-tailed) .011 .000 .001 .000
N 93 93 93 93 93
** ** ** **
X2.TOTAL Pearson Correlation .725 .780 .698 .672 1
Sig. (2-tailed) .000 .000 .000 .000
N 93 93 93 93 93
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
3. DIMENSI RESPONSIVENESS (CEPAT TANGGAP)
Correlations
X3.1 X3.2 X3.3 X3.TOTAL
** **
X3.1 Pearson Correlation 1 .453 .516 .838**
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
** ** **
X3.2 Pearson Correlation .453 1 .392 .781
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
** ** **
X3.3 Pearson Correlation .516 .392 1 .770
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
** ** **
X3.TOTAL Pearson Correlation .838 .781 .770 1
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
**. Correlation is significant at the 0.01 level (2-tailed).

4. DIMENSI ASSURANCE (JAMINAN)

Correlations
X4.1 X4.2 X4.3 X4.TOTAL
** **
X4.1 Pearson Correlation 1 .375 .455 .784**
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
** **
X4.2 Pearson Correlation .375 1 .398 .761**
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
** **
X4.3 Pearson Correlation .455 .398 1 .792**
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
** ** **
X4.TOTAL Pearson Correlation .784 .761 .792 1
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
**. Correlation is significant at the 0.01 level (2-tailed).
5. DIMENSI EMPATHY (EMPATI)
Correlations
X5.1 X5.2 X5.3 X5.TOTAL
** ** **
X5.1 Pearson Correlation 1 .348 .353 .740
Sig. (2-tailed) .001 .001 .000
N 93 93 93 93
** ** **
X5.2 Pearson Correlation .348 1 .499 .793
Sig. (2-tailed) .001 .000 .000
N 93 93 93 93
** ** **
X5.3 Pearson Correlation .353 .499 1 .791
Sig. (2-tailed) .001 .000 .000
N 93 93 93 93
** ** **
X5.TOTAL Pearson Correlation .740 .793 .791 1
Sig. (2-tailed) .000 .000 .000
N 93 93 93 93
**. Correlation is significant at the 0.01 level (2-tailed).