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WELCOMES
Ms. Teresita Macarol
At Avalon Waterways, we’ve taken care of all the details, so all you have to do is relax and enjoy your upcoming
river cruise! Your travel documents contain everything you need to make your river cruise a memorable experience.
This package includes arrival instructions, docking locations, daily itinerary, and even tips on packing, language, and
budgeting. Additional information can be found on www.avalonwaterways.com
Cruise Information:
Start Date: November 26, 2022
End Date: December 2, 2022
Accommodations:
Occupancy Type: Twin, Category B, Cabin 232
Bed Configuration Requested: Together
While every effort will be made to honor your bed request, bed preferences cannot be guaranteed.
●
You have requested your beds together for your room configuration. Avalon will make efforts to accommodate
this request throughout your vacation though it is not guaranteed. Requests are subject to availability at time of
check-in and may not be available in all hotels. Beds together are double bed or larger, able to accommodate
two people. On Avalon ships and in some hotels this most likely will be two twin beds pushed together.
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IMPORTANT! For security reasons, PIN codes are now generally required in the countries you will be visiting for
both ATMs and purchases with credit cards. If you do not know your PIN number(s), please contact your bank
or credit card company to be issued with a 4-digit PIN code before departing your home country. It is essential
to know the 4-digit PIN code for each ATM/debit card and credit card you intend to use on vacation. Please also
verify that the PIN code will be valid for use in the countries you will be visiting and inform your bank of your
travel plans so you are able to use your cards abroad.
Your safety is Avalon Waterways number one priority. Please follow the directions of your captain and crew.
Before travel, please monitor the countries you’re visiting by going here to understand your entry and exit
requirements. Also, airlines impose their own restrictions based on your travel plans, including lay-overs. Because
of this, we encourage you to opt-in with your airline to receive the most up-to-date information on entry and exit
requirements, which may include proof of a negative COVID test or other requirements.
Arrival Procedure:
Your airport transfer is not included.
On embarkation day in Vienna, we are happy to welcome you on board at any time upon your arrival.
An email with the docking position of the ship in Vienna will be sent to the email address we have on file for you
approximately one day prior your embarkation day. The docking position assigned is most likely one of those listed
below.
Alternatively, you may contact your ship no earlier than 24 hours before embarkation day to acquire the exact docking
location. Please be aware, it is possible that the Ship’s reception is not staffed for short periods of time during the day
and the night. In case of no immediate answer, please try again after 15 minutes. The phone number of your ship can
be found in the “Contact Information” section of this booklet.
The obligatory onboard Safety Exercise begins at 5 pm and all passengers should be on board at this time. The Safety
Exercise is followed by a welcome cocktail and briefing before dinner.
DOCKING LOCATION
Local river authorities are responsible for finalizing the docking locations, and locations may change without notice.
Your final location will be confirmed 24 hours prior to embarkation. There are multiple ways for you to find your location
once it has been confirmed.
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An email will be sent to the email address of record no later than 24 hours prior to embarkation.
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Visit www.AvalonWaterwaysPorts.com You will be asked to enter your Cruise Code and Departure Number.
Enter the code as you see it below.
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WVN 21126
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Call the ship directly using the contact information listed below.
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When calling from the United States or Canada, add 011 then dial the number. When calling from Europe, add
00 then dial the number.
Ship Contact Information
On the next page is a map of possible Avalon docking locations for your embarkation. To view a full size image of the
map, please visit www.AvalonWaterwaysPorts.com and enter your Cruise Code and Departure Number listed above.
As transfers were not purchased for your vacation, it is your responsibility to make your own way to the docking location
for embarkation. Refer to the Arrival Information in the previous section for arrival instructions.
If during normal business hours, Monday through Friday 9 AM - 7 PM (EST) use the following
to contact Globus family of brands Customer Care.
IF YOUR FLIGHT IS CANCELLED AND YOU HAVE NOT YET CHECKED IN OR ARRIVED AT THE AIRPORT
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Contact your travel agent or Globus family of brands' Customer Care 800 221 0090
IF YOUR FLIGHT IS CANCELLED OR DELAYED AND YOU HAVE CHECKED IN OR YOU ARE AT THE AIRPORT
●
Work with the airline staff at the airport. If there is a line, it is suggested that you also call the airline directly as this
may be a quicker alternative
●
Many airlines will also alert you of flight irregularities via their mobile app or the email you may have provided.
You may be able to rebook your flights through the airline’s mobile app. New boarding passes will need to be
obtained.
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Once you have your new flights confirmed, call the Guest Resolution Department at 877 333 3920 with your
new itinerary so we are able to update tour operations
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If you are not receiving any assistance from the airline, call 877 333 3920 and we may be able to assist
If outside of the normal business hours listed above, please contact one of our partners.
●
Contact our partner, Live Travel, at the following number, depending on your current location.
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Calling from within the United States or Canada (800) 336-8628
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Calling from outside the United States or Canada (817) 826-7004
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Provide Live Travel with the following information.
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Cruise Code and Departure Number - WVN 21126
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Reference Number - 853523
LOST BAGGAGE, MEDICAL ISSUES, PASSPORT/VISA ISSUES OR ANY OTHER ISSUES NOT RELATED TO FLIGHTS.
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Contact our Carefree Assistance provider at the following;
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Calling from within the United States, Toll Free (877) 303-5909
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Call Collect (516) 342-4594
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Email at [email protected]
YOUR FLIGHTS/TICKETS PURCHASED FROM AVALON - 7 days a week, 6PM - 5AM EST
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Contact Avalon Afterhours Air Support, if you are an air inclusive guest, for the following;
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Cancel a partially flown trip
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Reissue tickets following isolation
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Request an upgrade or a trip extension
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Book and ticket a new flight
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Call Afterhours Air Support at (800) 308-8586 or (303) 801 2128
YOUR SHIP
AVALON ILLUMINATION 49 1726 199378
[email protected]
YOUR ACCOMMODATIONS
Category: B, Cabin: 232
EMERGENCY NUMBERS:
AUSTRIA/GERMANY
Emergency switchboard (112)
We recommend that you keep a photocopy of this list with you at all times (make sure relatives or friends also have a copy). Please leave an emergency contact number with
your travel agent to reach a family member or friend while you're on tour.
Prior to departure, contact your phone service provider to ensure you can make and receive international phone calls.
Telephone and fax numbers in this list include relevant country and area codes.
AVALON CHOICE® Enjoy included sightseeing with Certified Local Guides, Guided Optional Excursions and Tours,
and ample free time to explore on your own. Explore CLASSIC sights, embark on ACTIVE excursions, and make a
new DISCOVERY through hands-on cultural and artistic experiences shared by local residents and experts.
This space is for you to enter times as indicated by your Cruise Director.
Questions? Please contact your preferred travel agent or Globus family of brands at 866.755.8581 or email
[email protected].
The Fine Print: The Welcome Back Credit is awarded upon completion of Globus family of brands vacations. Credit amount can only be
applied to the land/cruise or cruise only portion of a new Globus family of brands vacation (excluding 2022 Oberammergau, Monograms City
Getaways, and Custom/Charter vacations). Credit amount is per person and must be redeemed for a future vacation with a deposit within 2
years from date of credit issue. Bookings can be made by calling the Globus family of brands, online, or by contacting your preferred travel
advisor. Passenger must activate redemption credit prior to redemption. Combinable with all applicable consumer promotions except those
with any Globus family of brands special discount programs. Credit must be applied before final payment on a future booking. Credit is not
redeemable for cash, non-refundable deposit, airfare, transfers, travel insurance, prepaid gratuities, pre/post nights, or optional excursions
and is non-transferrable. All federal, state, and local laws and regulations apply. Valid for all participating Globus family of brands offices.
Additional restrictions may apply.
A list of excursions, with starting at adult prices* (in local, on trip currency) are below. More options may be available
online.
The MyAvalon website gives you the chance to tailor your vacation online, allowing you to view excursion
descriptions, exertion levels, availability and pricing in your currency.
All excursion online purchasing ends three days prior to the excursion operation date (exceptions apply*). This means
you may be able to purchase online while on your trip using MyAvalon. So take MyAvalon with you when you travel
for the best, most up to date information and experience!
VIENNA
MELK
PASSAU
REGENSBURG
NUREMBERG
Confirmation of excursions purchased online through MyAvalon site will not appear in this document. Please login to
MyAvalon or ask your travel professional for a copy of your excursion purchase receipt.
Terms & Conditions for optional excursions can be found on MyAvalon, including refund periods and cancellation penalties for all
excursions regardless of purchase point. All optional excursions are non-refundable within 4 days to operation date, unless noted
as non-refundable at purchase.
*All pricing is subject to change and not guaranteed until paid in full. Operation of excursions is subject to sufficient participation,
weather conditions, seasonal suitability, and group interests.
AvalonGO APP
Docked and Loaded. Introducing the AvalonGO app...
While Avalon is devoted to showing you the wonders of the world at an incredible value, our complimentary AvalonGO
Apple and Android app was designed to put a world of invaluable pre- and on-trip information at your fingertips.
Using the login information listed below (first name, last name, and reservation number) login to the app to review
your itinerary, see accommodation information, check flight information and transfers you have booked with us, and
customize your trip with a host of entertainment, sightseeing, dining and shopping suggestions. Bistros, bars, bookstores,
bakeries – they’re all in there! Best of all, when you’re enjoying the ample free time on your Avalon vacation, you can
safely wander without Wi-Fi and discover without draining data, as built-in GPS navigation works offline for on-trip ease!*
Login Credentials:
Teresita Macarol 853523
Look for AvalonGO on the Apple Store or Google Play Store today!
We recommend you download the app prior to traveling where you can access the built-in user guide and familiarize
yourself with the app’s functions. You can also contact [email protected] if you have any questions!
*Please note: It may take 24 - 48 hours before your account is activated and you are able to login. If you cannot login
after 48 hours, please contact [email protected]
Baggage
Porterage for one suitcase is included on your cruise. This single bag should have dimensions not exceeding 30 x
21 x 11 in. (76 x 53 x 28 cm.), and weight not exceeding 50 lbs. (22 kg.) or less if your air carrier has stricter weight/
dimension limitations (you may be required to remove articles and put them in another bag if weight or size limits
are exceeded). We recommend you consult your air carrier as size and weight limitations for both checked in and
carry on luggage vary from airline to airline and even according to destination, and are becoming more restrictive.
We are not responsible for additional fees imposed by air carriers. Should your luggage be delayed, please note that
it is the responsibility of the airline to ensure that it is delivered to you en route. Claims for reimbursement for delayed
luggage should be addressed to the airline company.
Dress Requirements/Recommendations/Packing
Our goal is to make you feel at home on your Avalon cruise. That’s why the dress code on board is casual and
comfortable.
Formality is not our style, and you won’t be required to pack dresses or sport coats for your Avalon cruise. Some guests
do prefer to dress up for occasions such as the Cocktail and Farewell Dinner in Europe. You’re welcome to wear what
suits you best.
We also like to keep things comfortable for all guests, so we kindly request that shorts not be worn in the Dining Room
or Panorama Lounge in the evenings, and that bathing suits are worn only on the Sky Deck.
Some optional excursions, especially those to evening events, may have dress code requirements. Excursion
descriptions include any details you’ll need to be prepared.
With these small suggestions, your style is fine with us, and your comfort is always our priority.
Traveling light is recommended. Sportswear is fine during the day (there may be restriction on shorts and bare
shoulders for some religious sites). Remember exercise/swimwear if you intend to use the ship’s leisure facilities. For
the excursions, don’t forget to pack one pair of comfortable walking shoes, heavy socks, warm clothing, a raincoat
and gloves (for coldest months). Remember insect repellent, sun hat, sunglasses and sunscreen. For included and
optional excursions featuring a walking tour or Active Discovery element such as biking or hiking, please be sure to
wear appropriate clothing and shoes.
Bring three smart casual outfits for evening. You may also wish to pack a dressier outfit to wear at the Welcome
Cocktail and Farewell Dinner or if you are planning an evening at the theatre.
As your passport will be kept on board the ship throughout your cruise for transit formality reasons, we recommend
you carry a photocopy of your passport/visas on you at all times.
Most transportation services, including the motorcoach, are not equipped with wheelchair ramps. We regret that we
cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches and
other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who
need such assistance, and must assume total responsibility for the disabled participant’s well-being. Not all river cruise
ships have elevators and on many that do, the elevator does not reach the Sky Deck. Stateroom doors and restrooms
are not wide enough to allow access by standard wheelchairs, and bathrooms and other doorways may be fitted with
coamings. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at
anchor. Motorized scooters are not allowed on board.
Your Arrival
Transportation/Arrival Instructions
If you have an included arrival airport transfer, the Avalon Waterways Host will greet you at the airport. Look for the
Avalon Waterways sign. IMPORTANT: Please carefully study the Airport Transfer Information/Confirmation page in this
booklet. Be wary of any person approaching you offering unofficial taxi services. If you do not have an airport transfer
included and you need transportation, make your way to the regular taxi line outside the air terminal; choose only those
vehicles with a meter, and a taxi sign on the roof. We recommend you pre-negotiate the rate.
Hotel Check-in & Check-out (for cruise vacations that include hotel stays)
If your flight arrives in the morning to the city where your vacation starts, you may arrive at your hotel before check-
in time. Check-in and check-out times vary from hotel to hotel. If this is the case you can typically store your luggage
with the hotel and use this time to explore the neighborhood, maybe shop or sightsee. You can also relax in the hotel
lobby until your room is available.
Upon arrival at your destination, please stop by your hotel to see if your Cruise Director has posted information in the
lobby. Should you have any problems, reception staff usually can assist you in contacting your Cruise Director.
Before departing each hotel, remember to check safety boxes, wardrobes, tables, and drawers for any items you might
have forgotten; settle any incidental expenses (minibar, restaurant bills, etc.) with the hotel reception; and return your
room key.
Normal check-out times vary but are usually between 9 am and Noon; if you have a late-afternoon or evening flight,
most hotels have a luggage room where you can store your luggage until you depart for the airport.
Life on Board
DINING
Cuisine
All meals on board are prepared by European chefs and consist of European-style food that has been adjusted to suit
the tastes of international passengers. A full breakfast buffet is available daily with a made-to-order egg station. Lunch
generally offers salads and sandwiches, hot entree, and dessert. Alternatively, a light lunch option is also available.
Afternoon tea and coffee with cake is served daily. Dinner is a multi-course meal with a selection of entrees. Local
specialties are served, where appropriate.
Beverages
Coffee, tea, and iced tea are available free of charge throughout the day from the self-service coffee stations. Wine,
beer, and soft drinks are included with lunch and dinner. The bar in the main lounge is open daily and offers a wide
variety of cocktails, spirits, wine, and beer for purchase. A full price list is available and payment is via your shipboard
account. Should you wish to bring your own wine on board and drink it in the public areas of the ship, the maitre
d’hotel or bartender will be happy to serve it to you—a corkage fee will be charged.
Dietary Requests
If you have special dietary requests, please advise your Travel Agent or Avalon Waterways at time of booking. Upon
check in on the ship our Chef and Maitre D will be available to discuss your special dietary requests. Please note
Adventure Host
An experienced, English speaking Adventure Host accompanies every departure. The Adventure Host is available as
your guide for fitness activities and active excursions.
Fitness Center
The Fitness Center is outfitted with exercise equipment and is freely available to all passengers. Inquire at Reception
about hours of operation. Use of the equipment is at the sole risk of the user. There is no attendant on duty and, without
limitation; Avalon Waterways and its affiliates are not responsible for any accident or injury sustained during the use
of any exercise equipment.
Whirlpool
All vessels are equipped with a whirlpool. Inquire at Reception about hours of operation. There is no attendant on
duty and, without limitation; Avalon Waterways and its affiliates are not responsible for any accident or injury sustained
during the use of the pool.
Laundry
Laundry services are available on board for a fee. Price lists will be available in your stateroom. Please note that clothes
cannot be dry cleaned on board. For safety reasons, we ask that you do not iron clothing in your stateroom. For a small
fee, the onboard laundry service is available to iron clothing.
Cruise Director
An experienced, English-speaking Cruise Director accompanies every departure. The Cruise Director is available to
ensure your comfort, answer questions, organize shore and optional excursions, and help make your vacation an
enjoyable and memorable event.
Elevators
All European vessels are fitted with an elevator. The elevator reaches all stateroom decks as well as the dining room
and lounge, but does not go up to the Sky Deck.
Medical Services
Should you fall ill, please contact your ship’s reception at once. Due to the proximity to land, medical services can be
called from shore when necessary.
Shipboard Account
The official currency on board our European vessels is the Euro. In order to make your life easier, we use a credit system
and charge everything you purchase (drinks, items from the gift shop, telephone, etc.) to your shipboard account. A
day before the end of the cruise, you will receive a bill showing all charges. This bill can be settled in cash (Euro), or by
credit card. American Express, MasterCard, and Visa are accepted. US Dollars, Canadian Dollars, Australian Dollars and
British Pounds are also accepted as payment and are exchanged at the current bank rate — we regret that we cannot
accept any other currencies or personal checks/traveler’s checks.
Tipping
Tipping on cruise vacations is a general practice and while the amount of these gratuities will depend upon your degree
of satisfaction for services received, many of our clients have asked us for general tipping guidelines. For a good job, we
recommend 3 euro per passenger per day for the Cruise Director and 12 euro per passenger per day for the crew—this
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will be pooled and distributed fairly among those who have been of service to you (including those of the personnel
who work only behind the scenes and whose service is equally indispensable to your enjoyment of the cruise).
It is possible to pre-purchase the gratuities for cruise director and crew. Envelopes specifically for this purpose will be
left in your stateroom on the day prior to disembarkation, and a designated box in which to deposit the envelopes will
be set up at the Reception when you leave the ship. When gratuities to Cruise Director and crew have been included
in the cost of the cruise, or when guests have opted to pre-pay the gratuities to Cruise Director and crew, a “gratuities
voucher” will have been included within your travel documents. Gratuities to local guides and drivers have been included
in the price of the cruise.
Official Language
The official language on board is English. All announcements and lectures will be presented in English.
Smoking
There is a strict non-smoking policy in the interior of all our ships operating on European rivers. Smoking is permitted on
the outside decks where ashtrays are provided. When smoking on deck, it is imperative never to throw cigarette ends
overboard. These could be carried by the breeze into an open window on a lower deck. For the safety and comfort of
all on board, your cooperation in observing the smoking policy is greatly appreciated.
Pets/Animals
We regret that no animals or pets are allowed on board.
Entertainment
Television
Your ship is equipped with a satellite system and there is a television in each stateroom. There are several TV channels
with US and English programming as well as a shipboard informational channel and a channel with entertainment
videos. Due to the satellite system, there may be times when reception is poor or falls away altogether for short
periods.
Games
A selection of games is available for the use of our guests. Please return them once you have finished using them.
Library
Each vessel has a library or library corner. You may borrow books from the ship’s book collection, free of charge.
Please return any books that you have borrowed before the end of the cruise.
Stateroom
Comfort Collection Beds
Featuring four different choices of firmness for your mattress and a selection of pillows for a great night’s sleep.
Room Service
Avalon Waterways offers continental breakfast and drink service available to your stateroom. Dinner can also be
requested.
Hairdryers
Each stateroom is equipped with a hairdryer. Please contact Reception if there is no hairdryer in your room.
Electricity
Onboard electricity is 220 volt. Wall sockets take a European 2-prong plug. To use any small personal appliance such
as an electric razor, curling iron, or electric plug-in type alarm clock, you will need an adapter to plug into the wall
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sockets for dual voltage appliances and a converter as well as an adapter for appliances that are not dual voltage.
Converters must be EU certified. Cheap, non-certified converters may damage your appliance and are a fire hazard
on the ship. Bathroom sockets are solely for razors (and/or battery chargers for digital cameras, mobile phones); the
use of hairdryers, curling irons, etc., is only permitted in the stateroom bedroom. Two USB ports in each stateroom.
You have purchased Travel Protection through the Globus family of brands.
24-hour emergency assistance information can be found below, along with your plan number and
information. Please make sure to bring this with you on your vacation.
TRAVEL PROTECTION
AND
ASSISTANCE PLAN
This comprehensive Travel Protection and Assistance Plan is designed exclusively for
Avalon Waterways passengers by AON Affinity.
This is your Travel Protection Plan/LiveTravel Assistance identification, which you should take with you on
your vacation.
Enclosed in the Travel Protection Certificate section above is information on how to secure a Travel Plan
Description of Coverage from the AON Affinity website, or through your Travel Consultant. Please read
your certificate carefully. To implement the Cancel for Any Reason Waiver Benefit, Avalon Waterways must
be notified prior to departure of a cancellation. All cancellation claims must be filed with AON Affinity for
processing.
Your travel protection covers the above vacation, as well as one consecutive Globus family of brands
vacation, taken within 10 days of either the start or end of this vacation.
Not transferable.
Not valid if canceled or revoked.
Prepared: Wed Oct 26 2022 00:00:00 GMT-0000 (UTC)
LiveTravel
Worldwide Emergency Assistance
If you are outside the United States or Canada and calling from a local phone, call the local telephone
operator for help in placing your international call. Within the United States or Canada, use the toll
free number provided if you have emergency travel needs such as rebooking a flight or making hotel
reservations. Phone answered 24 hours daily. If using your own mobile phone or internet device, check
with your provider before you leave home for international calling instructions.
Calling from outside the United States and Canada (collect calls accepted)
The person named has been issued travel protection identification which provides certain hospital and
outpatient benefits. All physicians and hospitals should immediately contact One Call International to confirm
benefits.
**GLOBUS_PERF**
Gratuity Confirmation
HAND LUGGAGE
Hand luggage should be safely stored in the overhead luggage racks or under your
seat. Maximum dimensions are 12 x 11 x 6 in. (30 x 28 x 14 cm). Heavy items (bottles,
etc.) should not be stored overhead. Coach aisles must be kept clear of all luggage and
personal effects at all times. Wheeled luggage of any size must be stowed in the coach
luggage hold for safety reasons. Airline overhead bins are much larger than the overhead
bins on the coach. If your hand luggage does not fit overhead or under your seat, you may
be asked to store it in the luggage hold for safety.
EMERGENCY ITEMS
Every motorcoach is equipped with emergency hatches/exits, fire extinguishers, hammers,
first aid kits and seat belts, which, where fitted, should be used. Please take time to note the
location of all emergency exits and the hammers, which are usually located on the sides of
the coach near the windows. If you have any questions, please ask your Driver.
MOBILE DEVICES
In consideration of other passengers, please use cell phones and other mobile devices
discreetly.
*Wi-Fi connectivity, where available, is provided by an independent third party with separate terms and conditions of
usage and acceptance thereof.
STAYING ON BOARD
Passengers are not allowed to remain on the coach during comfort or other stops.
As part of our safety regulations, we will conduct a mandatory safety exercise on board your vessel prior to the
Welcome Briefing, while the ship is still in port. Your participation in this exercise will be required. Failure to attend
could result in your removal from the ship. The cost of your cruise will not be refunded and any further expenses
accrued will be your responsibility.
After checking-in on board you will find more information about these required safety procedures in your stateroom
including what to expect during the safety exercise on embarkation day. Please take the time to study the safety
information carefully.
Thank you for your cooperation and understanding with these safety exercises.
In case of emergency it might be necessary to leave the ship! The below instructions will be reviewed during your safety
exercise to ensure you are familiar with these safety procedures.
If you hear the general alarm, follow the instructions of the crew and proceed as fast as possible to the assembly point
as indicated by crew members.
ASSEMBLY POINTS
At the assembly points there will be crew members waiting for you with SIGNS showing the name of your deck.
Report at your deck assembly sign and identify yourself with name and stateroom number.
If you assemble on the SKY DECK or in the MAIN LOUNGE, you will be provided a life jacket to put on and wait for
further instructions.
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