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    Safety Culture Maturity Model 1686922571

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    cristian
    The document describes a cultural maturity model with five levels of safety culture - reactive, observed, collaborative, accountable, and relentless. Each level is defined by the characteristics of management involvement, employee engagement, accountability, communication, and safety metrics. As an organization progresses through the levels, accountability and employee involvement in safety increases, advancing the overall cultural maturity. The model provides a framework for organizations to evaluate and improve their safety culture over time.

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    Safety Culture Maturity Model 1686922571

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    cristian
    77 views4 pages
    The document describes a cultural maturity model with five levels of safety culture - reactive, observed, collaborative, accountable, and relentless. Each level is defined by the characteristics of management involvement, employee engagement, accountability, communication, and safety metrics. As an organization progresses through the levels, accountability and employee involvement in safety increases, advancing the overall cultural maturity. The model provides a framework for organizations to evaluate and improve their safety culture over time.

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    The document describes a cultural maturity model with five levels of safety culture - reactive, observed, collaborative, accountable, and relentless. Each level is defined by the characteristics of management involvement, employee engagement, accountability, communication, and safety metrics. As an organization progresses through the levels, accountability and employee involvement in safety increases, advancing the overall cultural maturity. The model provides a framework for organizations to evaluate and improve their safety culture over time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    77 views4 pages

    Safety Culture Maturity Model 1686922571

    Uploaded by

    cristian
    The document describes a cultural maturity model with five levels of safety culture - reactive, observed, collaborative, accountable, and relentless. Each level is defined by the characteristics of management involvement, employee engagement, accountability, communication, and safety metrics. As an organization progresses through the levels, accountability and employee involvement in safety increases, advancing the overall cultural maturity. The model provides a framework for organizations to evaluate and improve their safety culture over time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    CULTURAL MATURITY MODEL

    Every organization has a safety culture – defined simply as the “way we do things,” or perhaps “what
    happens when the boss isn’t around.” It’s the collective attitudes, beliefs and behaviors that influence
    decisions and how hazards are managed day to day and, ultimately, determine safety performance.
    With continuous improvement efforts, culture evolves.

    There are five progressive levels along the safety culture maturity spectrum – Reactive, Observed,
    Collaborative, Accountable, Relentless – each with specific characteristics. Most organizations, at
    a given point in their safety journey, can be classified as one of the five descriptors. However, it is
    common to experience elements from multiple levels. Generally, as involvement, accountability and
    positive recognition in safety increase, cultural maturity advances.

    RELENTLESS
    ACCOUNTABLE
    COLLABORATIVE
    OBSERVED
    REACTIVE
    CATERPILLAR SAFETY SERVICES
    CAT.COM/SAFETY

    © 2020 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar
    Corporate Yellow”, the “Power Edge” and Cat “Modern Hex” trade dress as well as corporate and product identity
    used herein, are trademarks of Caterpillar and may not be used without permission.
    THE LEVELS REACTIVE Organization reacts to regulations, conditions,
    events and losses. Individual involvement in safety is low
    OBSERVED All levels of the organization engage,
    observe and provide input, but focus is mostly compliance
    DEFINED and limited mostly to following policies and procedures
    mandated by regulatory entities (basic compliance).
    and incidents. This level is characterized by movement
    toward employee engagement, but accountability is weak
    § Management is visibly involved only when and fear of retribution for reporting incidents persists.
    serious incidents or expenses occur. § Employee perceptions are captured, but
    § Safety Department is perceived as the involvement is limited to committees
    primary owner of the safety system. focused on issue resolution.

    § Safety metrics are lagging (i.e. incident rates; § Safety strategy is focused on lagging indicators
    lost-time frequency; workers’ comp). and managed by Safety Department.

    § Investigations are focused on blame and discipline. § Some reluctance by employees to


    report incidents and near misses.
    § Training includes on-the-job component,
    but mostly compliance-related.
    COLLABORATIVE Management exhibits ownership of ACCOUNTABLE Specific, proactive safety RELENTLESS Safety is in the organization’s “DNA,” as
    safety responsibilities. Strategic collaboration involves accountabilities are developed, and employees at all an integral part of the business operation. This is the best
    multiple levels, accountability for proactive safety levels begin to take ownership in the safety system. in class level at which safety is managed with the same
    processes takes shape and communication shifts to Management involvement in safety is visible, operations rigor as production, quality and other values.
    problem-solving. personnel lead execution of safety processes with § Employee input is the foundation for
    § Management completes routine safety activities, support from Safety Department and communication continuous improvement initiatives.
    some of which are defined by employee teams. about safety is mostly proactive and positive in nature. § There is regular constructive feedback
    § Accountability and measurement is between employees, as well as positive
    § Supervisors insist on and recognize safe work,
    inconsistent and focused mostly on recognition for safe work.
    even when under production pressure.
    quantity of activities performed. § Employees consistently resolve and report
    § Employees create and champion
    § Investigations include potential outcomes and hazards, incidents and near misses.
    safety processes / solutions.
    utilize a fact-finding (not fault-finding) approach. § Safety leadership training equips
    § Leading metrics are consistently measured
    § Safety communication is focused supervisors and managers to foster a
    for both quantity and quality.
    on incident prevention positive, proactive safety culture.
    § Performance reviews and written job
    § Leading metrics define safety performance.
    descriptions include specific safety activities
    measured for quantity and quality.
    Progressing through the cultural maturity levels requires commitment, strategy
    and consistency. Transforming a culture can be a multi-year process. However,
    the first steps toward change can spark immediate benefits that should be
    noticed, celebrated and leveraged for continuous gains.

    W. Edwards Deming once said, “Each system is perfectly designed to give you
    exactly what you are getting today.” If you aren’t getting the safety results you
    want, consider the system producing them.

    An effective safety system incorporates technology, learning & training,


    communication, continuous improvement and leadership development to
    improve processes holistically. If you’re interested in learning about a proven
    process that focuses on safety as a system to advance safety culture maturity,
    contact Caterpillar Safety Services.

    CATERPILLAR SAFETY SERVICES


    CAT.COM/SAFETY

    © 2020 Caterpillar. All Rights Reserved.

    CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Corporate Yellow”, the “Power
    Edge” and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks
    of Caterpillar and may not be used without permission.

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