Counter Ticket

Services
16-JUN-2023 [07:03:18 IST]

Cancellation Details Counter Ticket Cancellation Procedure

Ticket has been successfully cancelled. Please deposit the original ticket and collect your 1. Enter PNR Number, Train number along with Captcha.
refund from journey commencing station or nearby satellite PRS counter within prescribed 2. Select check box to confirm that rules and procedure are
read.
notified time.Refund amount may change at the time of surrendering of ticket as per
3. After click on submit an OTP will be sent on mobile number
cancelation location. given at the time of booking, enter the received OTP and
click submit.
PNR Number 2361285520 Journey Date 17-06-2023 4. After the OTP is validated PNR details will be displayed on
Train Number 02570 Train Name NDLS DBG SF SPL the screen.
5. After verifying the details Click on ‘Cancel Ticket’ for full
From Station NEW DELHI To Station CHHAPRA
cancellation. Refund amount due will be displayed on the
Quota SS Journey Class SL screen.
Boarding Station NEW DELHI Reservation Upto CHHAPRA 6. An SMS will be sent with PNR and refund details. Sample
format: “Your PNR xxxxxxxxxx has been cancelled. Collect
Booking Amount 640 Deducted Amount 160
refund amt xxxxx from journey commencing station or
Refund Amount 480 No. of Cancel Passenger 1 nearby satellite PRS locations. Ref. Terms & conditions”
Voucher Amount 0 number of Passenger 1 7. For tickets cancelled (including return journey tickets)
RTC Amount 0 Cancellation Date 16-06-2023 7:3:18 before 24 hours of scheduled train departure time:
Passenger Details Refund of fare as permissible can be collected on
submission of original PRS counter ticket from any
Sl.No Name Age Gender Booking Status Current Status PRS counter of Indian Railways upto 4 hours before
the scheduled departure time of the train in case of
1 KUMKUM SINHA 52 F CNF/S1/9 CAN/ confirmed tickets and upto thirty minutes before
the scheduled departure time of train in case of
RAC/waitlisted tickets.
8. For tickets cancelled (including return journey tickets)
between 24 hours and upto 4 hours for the confirmed
Print Ticket Back tickets and upto thirty minutes for RAC/waitlisted tickets
before the scheduled departure time: Refund of cancelled
PRS counter tickets through IRCTC website or 139 at
present is permitted only at the journey commencing
station or nearby satellite PRS locations by surrendering
original journey ticket. Please check the convenience of
collecting refund from journey commencing station before
cancelling your ticket
During first two hours of the opening of PRS
counters on the next day for the tickets for the
trains whose scheduled departure as under:- time
is (i) between 1801 hours and 0600 hours.
Upto 4 hours after the scheduled departure of the
train during the working hours of PRS
counters/current counters/special counters where
cancellation is permitted round the clock on the
tickets for the trains whose scheduled departure
time is (i) between 0601 hours and 1800 hours.

Counter Ticket Cancellation Rules

1. This may be applicable only in case valid mobile number

has been given at the time of booking.
2. Cancellation of tickets and refund of fare may be permitted
for PRS counter tickets in normal circumstances only and
not in case of late running of trains/cancellation of train
etc.
3. Online cancellation shall be permitted only upto 4 hours
before the scheduled departure of the train if ticket is fully
confirmed.
4. Online cancellation shall be permitted only upto 30 minutes
before the scheduled departure of the train if ticket is
RAC/Waitlist.
5. For tickets cancelled (including return journey tickets)
before 24 hours of scheduled train departure time:
Refund of fare as permissible can be collected on
submission of original PRS counter ticket from any
PRS counter of Indian Railways upto 4 hours before
the scheduled departure time of the train in case of
confirmed tickets and upto thirty minutes before
the scheduled departure time of train in case of
RAC/waitlisted tickets.
6. For tickets cancelled (including return journey tickets)
between 24 hours and upto 4 hours for the confirmed
tickets and upto thirty minutes for RAC/waitlisted tickets
before the scheduled departure time: Refund of cancelled
PRS counter tickets through IRCTC website or 139 at
present is permitted only at the journey commencing
station or nearby satellite PRS locations by surrendering
original journey ticket. Please check the convenience of
collecting refund from journey commencing station before
cancelling your ticket
During first two hours of the opening of PRS
counters on the next day for the tickets for the
trains whose scheduled departure as under:- time
is (i) between 1801 hours and 0600 hours.
Upto 4 hours after the scheduled departure of the
train during the working hours of PRS
counters/current counters/special counters where
 cancellation is permitted round the clock on the
tickets for the trains whose scheduled departure
time is (i) between 0601 hours and 1800 hours.
7. Passenger details (Viz.name, age, gender, booking status,
current status) and journey details will be displayed on the
website.
8. Once the passenger confirms full cancellation of PNR will
be done and PNR will be marked as Cancelled but not
refunded in the system. Seat/berth will be released. Refund
amount due will also be displayed to the passenger on
website
9. All the privilege/duty pass/PTOs/complimentary pass
tickets may be allowed to be cancelled through website. In
the case of pass zero refund is permissible however, for
validity of the pass for fresh booking the passenger shall
approach the counter to get the pass re-validated by
marking the same cancelled against the earlier booked
tickets as per prescribed rule.

PTO’s tickets are issued on 1/3rd of the total basic fares and
normal cancellation charge is applicable in these tickets also.
Therefore in many cases ticket value on PTOs is less than the
cancellation charges therefore passengers may or may not cancel
the tickets therefore cancellation across IRCTC website may be
allowed in the case of PTOs also.

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