5/19/22, 1:51 PM Dell EMC Unity: How to change / unlock / reset the admin or service passwords (User Correctable)

in or service passwords (User Correctable) | Dell UK

Article Number: 000022355 Print

Dell EMC Unity: How to change / unlock / reset the admin

or service passwords (User Correctable)
Summary:
How to change / unlock / reset the admin or service passwords.

Article Content

Instructions
How to change the admin password

via Unisphere:

For other users, click on Settings > Users and Groups > User Management > select the individual user and click on "More Actions" to reset the
password.

via UEMCLI:

uemcli -u admin -p <passwd> /user/account -id user_admin set -passwd <new> -oldpasswd <value>

How to change the service password

Prerequisites: Both Storage Processors (SPs) must be present in the system and their boot mode must be Normal Mode. If you have removed an SP or an
SP has failed, you must replace the SP before you can change the Service password.

 
via Unisphere:

  

via service commands: 

svc_service_password -s YourPassword

via UEMCLI: 

uemcli  -u admin -p <passwd>  /service/user  set -passwd <new> -oldpasswd <old>

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How to unlock the service account after multiple failed login attempts

NOTE:  Unity array must be running OE 4.2.2.x or later for this command to be implemented. See the notes section bellow for possible reasons why the
service password my not reset/unlock.

 
via UEMCLI: 

uemcli -no -d <Unity_IP> -u admin -p <password> /user/account -id service set -locked no

via service commands: 

Note: since the service account is locked at this point, this will only be possible if there is still another ssh session logged in, or over IPMI. If this is not
the case, then IPMI will be useless as you won't be able to login.

svc_service_password -u

How to reset the service/admin password on Unity (Hardware models)

Notes:
This is the only way to reset the password if the service password is forgotten or unknown and you are not already logged in to ssh or IPMI (to
execute svc_service_password). This resets both service and admin passwords to default.
If any SP runs neither at Normal nor Service mode, stop and engage your support representative mentioning this KB.
Any SP in Service Mode needs to be recovered to normal mode. Steps 1 to 3 can be performed on a service mode SP to gain temporary service
account login while recovering the SP to normal mode. (e.g.  svc_rescue_state -c;  svc_shutdown -r).
The password reset via NMI button on a Service Mode SP is not persistent,  the change will lost after SP rebooting.
If this system has STIG enabled, please see the notes section below before continuing.

 
Before you begin: 
1. Verifying the SP status:

Normal Mode:  SP Fault LED is off

Service Mode:  SP Fault LED alternating amber and blue at one second intervals
2. Determining what SP is Primary:

When in Normal Mode, the NMI button must be pressed on the Primary SP in order for Unisphere GUI to prompt the user to reset the
password.

From Unisphere, check which SP is primary by going to System > Service > Service Tasks and check for the sp with status "Storage
Processor X (Primary)". If not able to login to Unisphere, try the below procedure on SPA first, and if steps 1-4 fail, try again on SPB.

NMI button password reset process (See Note 2 below for guidance on Unity XT 480(F)/680(F)/880(F)):
1. On the back of the disk processor enclosure, locate the NMI button on the Storage Processor. It's located in a small hole and shows two
triangles pointing at each other (see picture below for guidance).
2. Using a thin non-metallic object, press and hold the password reset button about 3 seconds then release, the SP Fault LED should blink at 2HZ
and turn off after 5 seconds, move to the next step after the LED turns off.

Be careful!!  Pressing the reset button for more than 10 seconds will reset (reboot) the storage processor.
Don t attempt next NMI reset on same SP within 30 mins.

3. Connect to the Unity array using a browser to the management IP and logon as admin with the default initial password "Password123#". User
should be prompted to reset both admin and service passwords. If you prefer to reset the password via ssh, the initial default password for
the service account is "service".
4. Change the admin password from default to user specified. Uncheck the box if you wish to set the service account password to be different
from the admin password.   
5. If you are not prompted to reset the password upon login, you may have pressed the NMI button on the non-primary SP. Repeat steps 1-4 on
the second SP ONLY if you are not prompted to reset the password on the first attempt.
6. If you are still not prompted to reset the password on login attempt after trying once on each SP, contact your support representative and
reference this KB number.

 
 
 
Unity x00(F) / x50(F) and Unity XT 380 (F) models Unity XT 480(F) / 680(F) / 880(F) models

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Important Note: due to a manufacturing issue on these models, the

physical hole on the hardware does not align with the actual button
on the board inside. The button may only be partially accessible
through the hole. Please see guidance notes in the next section
(Notes - NOTE 2) .

 
 

How to reset the service/admin password on Unity VSA

NOTE: This requires Console access (via vmware vsphere) and will require a reboot, so production will be impacted during this procedure.
1. Connect to the vSphere console for the Unity VSA
2. Reboot the Unity VSA (svc_shutdown -r or via Unisphere or uemcli )
3. Wait for the "EMC Boot" screen, press "Tab" key with in 3 seconds to edit the boot menu
4. Append "unityvsa_reset_admin_password" at the end of the line (of boot loader) and press enter to boot
5. After the boot/services start, Password for service and admin users will be reset to default (service/Password123# respectively)
6. No further reboots necessary, because above step is not saved and runs only once.

 
 
 
 
 
 
Additional Information
Note 1: A problem exists where if STIG is enabled and the service account is locked, pressing NMI button will not reset the service password.

The workaround is to:

1. Unlock the service user account first using this uemcli command:
uemcli -no -d <Unity_IP> -u admin -p <password> /user/account -id service set -locked no

2. Then press NMI button to reset the password.

If the user doesn t remember admin password (required to unlock the service account), then:
1. press NMI button to reset admin password

2. use the above uemcli command to unlock the service account

3. press NMI button again to reset password for service and admin. 
 
This issue will be fixed in a future Unity OE version.

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Note 2: Guidance notes for models Unity XT 480(F)/680(F)/880(F) when the NMI butting is only partially visible.

As there is a 2mm air gap between the bezel and the button, the button can still be accessed with a thin non-metallic object at an angle as shown in the
pictures here:

 
Article Properties

Affected Product
Dell EMC Unity Family

Product
Dell EMC Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity 400,
Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 500, Dell EMC Unity 500F,
Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F,
Dell EMC Unity XT 880, Dell EMC Unity XT 880F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC
Unity Hybrid

Last Published Date

25 Aug 2021

Version
5

Article Type
How To

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