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Flow Script Intro-MOB.

The document is a transcript of a conversation between a TELUS sales representative and a customer. The representative is pitching switching the customer's business phone lines from their current provider to TELUS. They discuss the number of phone lines the business has, how much data and international calling they use currently, and their current monthly costs. The representative provides a proposed plan and pricing from TELUS. The customer asks for the details to be sent in an email and says they will need time to discuss internally before making a decision.

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jordan galloway
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Download as PDF, TXT or read online on Scribd
55 views

Flow Script Intro-MOB.

The document is a transcript of a conversation between a TELUS sales representative and a customer. The representative is pitching switching the customer's business phone lines from their current provider to TELUS. They discuss the number of phone lines the business has, how much data and international calling they use currently, and their current monthly costs. The representative provides a proposed plan and pricing from TELUS. The customer asks for the details to be sent in an email and says they will need time to discuss internally before making a decision.

Uploaded by

jordan galloway
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

You:

Hey ________, How are you today?

Customer:
Im great thanks, What can I help
you with?

You: Customer:
Well nothing to crazy, I’m just calling because Okay, well what do you have ?
TELUS is doing a campagn to get business’s
switched over from Rodgers Bell or Shaw for
cell phones.
And we’re basically throwing money at
companies to do so.
You:
Well how many lines do you have?

You:
Okay, how much data are you guys using right now? Customer:
And do any of these lines have US-CAN plans? We curently have ____ lines.

Customer:
You:
We have ___ GB data per line but we only use about ___GB a month.
Ok I’ll see what I can do for you guys. While I gure this out do you know
Yes / No We have US-CAN plans.
how much your curently paying ?
(If yes ask how many lines are US-CAN)
(Calculate the price per line)

Customer:
I don’t know off hand I’d have to look that up Customer:
and I don’t have my bill in front of me. I think we pay around $____ per month with ____.

You:
Okay, No problem at all. I’ll see what we’re looking at
here.

You:
Customer: Okay, So for Can wide calling, video,picture and text
Okay , Well that sounds interesteting for sure. Can you messaging with ____GB per line. We’re looking at
send that over in an email ? $____ a month.

You: Customer:
Yes for sure. Whats your email? My email is ___________.

You:
Customer: Okay perfect, I’ll send this over right away.
Well I need to speak with a few people. After than how long will you need to check all this out ?
I should be ready by _____________.

You:
Okay perfect I’ll give you a call on _________ and we’ll go from
there!
fi

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