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This document discusses a case study on employee satisfaction in the hotel industry using Hotel Mukhum International in Kathmandu, Nepal as an example. The purpose is to identify motivational factors and barriers to employee satisfaction to provide insights for improved employee engagement. Employee satisfaction is important for optimum hotel operations and impacts customer satisfaction, business performance, and sales. The study will survey employees to understand satisfaction levels and identify ways to enhance motivation and reduce turnover. The results will benefit both Hotel Mukhum's management and other hotels in improving employee retention and operations.

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Akash Verma
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0% found this document useful (0 votes)
92 views15 pages

Upload 2

This document discusses a case study on employee satisfaction in the hotel industry using Hotel Mukhum International in Kathmandu, Nepal as an example. The purpose is to identify motivational factors and barriers to employee satisfaction to provide insights for improved employee engagement. Employee satisfaction is important for optimum hotel operations and impacts customer satisfaction, business performance, and sales. The study will survey employees to understand satisfaction levels and identify ways to enhance motivation and reduce turnover. The results will benefit both Hotel Mukhum's management and other hotels in improving employee retention and operations.

Uploaded by

Akash Verma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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success. Huge Buddha is a famous social and strict milestone arranged in Phuket, Thailand.

This
massive 45-meter-tall statue has a lot of

one-of-a-kind destination. These include putting in place efficient strategies for managing visitors, li

Thailand's largest Buddha statues, Big Buddha can be found atop Nakkerd Hill and rises 45 meters in
height.

anThailand's largest Buddha statues, Big Buddha can be found atop Nakkerd Hill and rises 45 meters
in

it one of the most noticeable social milestones in Phuket. Its sheer size and quiet prese

ush vegetation, and the Andaman Sea from Big Buddha's location on Nakkerd Hill. The

in search of a spiritual and cultural experience (Wijesuriya & Lee, 2017). Because it represents
Buddhism, th

Pictures of scenic beauty: The breathtaking scenery that surrounds Big Buddha is yet another
compelling reason for tourists to visit it. Amazing views of Phuket's

light on the statue's history, symbolism, and significance. Tourists choose to include Big Buddha in
the

Cambodia, both hold significant religious and cultural significance. In terms of attracting touris

Grandeur in Architecture: The Angkor Archaeological Park's towering structures, intricate carvings,
and well-preserved temples offer visitors a stunning and awe-inspiring experience (Aquino, 2021).

Architecture: The Angkor Archaeological Park's towering structures, intricate carvings, and well

stunning views of Phuket's coastline and the Andaman Sea, making it an ideal location for a spiritual
experience.

Facilitation of Access:

including natural resources, waste management, and pollution, may be put under strain by the rising
number of visitors to Phuket and Big Buddha (Manomaivibool, 2018). Implementing efficient waste

promoting responsible wildlife tourism and supporting ethical businesses, Phuket's natural heritage
must be preserved.

authorities, local communities, businesses, and tourists themselves. Big Buddha and Phuket a

offerings, improving their infrastructure, managing seasonality, and collaborating with stakeholder

Methods of Sustainable Tourism: To guarantee Phuket's long-term success as a destination and the
implementation and promotion of sustainable tourism practices, Big Buddha must be protected

to accomplish this. visitors should be educated on the significance of eco-friendly tourism practices

cultural heritage. Workshops in arts and crafts, cultural festivals, and immersive experiences that h

Akamavi, R. K., Ibrahim, F., & Swaray, R. (2022). Tourism and Troubles: Effects of Security Threats on
the Global Travel and Tourism Industry Performance. In Journal of Travel Research.
https://doi.org/10.1177/00472875221138792
Aquino, M. (2021). How to Visit the Must-See Temples in Angkor, Cambodia.
https://www.tripsavvy.com/visiting-must-see-temples-in-angkor-cambodia-1629156

Egeland, E. (2023). Where To Stay In Phuket, Thailand – Our 10 Favorite Beaches & Hotels.
https://nerdnomads.com/where-to-stay-in-phuket

Manomaivibool, P. (2018). Tourism and Municipal Solid Waste Management in Developing


Economies: Challenges and Opportunities. Open Access Journal of Waste Management &
Xenobiotics, 1(2). https://doi.org/10.23880/oajwx-16000112

Mickelson, D. (2023). Exploring The Big Buddha of Phuket- Discover The Beauty And History of This
Iconic Site. https://forevervacation.com/the-vacationer/exploring-the-big-buddha-of-phuket

Prabnok, P. (2018). The Cultural Identity Construction of Temples for Tourism. European Journal of
Social Science Education and Research, 5(2), 19–26. https://doi.org/10.2478/ejser-2018-0030

Prueksakorn, K., Gonzalez, J. C., Keson, J., Wongsai, S., Wongsai, N., & Akkajit, P. (2018). A GIS-based
tool to estimate carbon stock related to changes in land use due to tourism in Phuket Island,
Thailand. Clean Technologies and Environmental Policy, 20(3), 561–571.
https://doi.org/10.1007/s10098-017-1455-5

Richards, G. (2018). Cultural tourism: A review of recent research and trends. Journal of Hospitality
and Tourism Management, 36, 12–21. https://doi.org/10.1016/j.jhtm.2018.03.005

Sincharoenkul, K., & Sangkaew, N. (2023). Mitigating tourism seasonality: an explanatory sequential
analysis of TripAdvisor on temple experiences. A case study of Phuket. International Journal of
Tourism Policy, 13(3), 230. https://doi.org/10.1504/IJTP.2023.130808

Wijesuriya, G., & Lee, S. (2017). Asian Buddhist Heritage.


https://www.iccrom.org/sites/default/files/2017-11/asianbuddhist_web.pdf

connections with stakeholders. The ideals of responsible leadership are integrity, empathy, and
humility which are consistent qualities that Nadella exhibits. Because of his inclusive style,
stakeholder engagemen

Executive Summary 3

1. Introduction 5

2. Research Overview 5

3. Analysis of Research 5

3.1 Leadership Traits and Skills 5

3.2 Contemporary responsible leadership theories and models 6

3.3 Stakeholders influenced by leader’s style 7

3.4 Organization Culture and Leadership Style 8

3.5 Personal Opinion 8

4. Conclusion 8

5. Recommendations 9
models. As part of his efforts to make Microsoft a more diverse, creative, and socially conscious
company, Nadella's leadership style has received a lot of attention. Through an examination of
Nadella's leadership style,

organizational culture at Microsoft under his leadership. The research's findings aid in understanding
ethical leadership behaviour, stakeholder interactions, and organizational culture,

Visionary Leadership: By placing a significant emphasis on cloud computing,

manage resources efficiently and promote organizational success, leaders need to think strategically
to foresee obstacles and opportunities (Steinmann et al., 2018).

accountability necessitates a thorough study of their behaviour and its effects on numerous
stakeholders (Abbas et al., 2022). Nadella has largely received praise for his leadership, but to get a
more thorough opinion, i

Stakeholder Theory: According to the stakeholder theory, ethical leaders should think about how
their decisions will affect a variety of stakeholders, including as their communities, suppliers,
consumers, and the environment.

priorities that Satya Nadella has prioritized. His management style fosters a sense of purpose and
ownership

most valuable firms in the world during his leadership as the company's stock price has continually
increased (Shi & Ye, 2016).

communities and society have been led by his leadership, which has improved the company's
standing and solidified partnerships with many stakeholders

fostered by the trust and transparency that pervade the whole organization. Additionally, Microsoft
aggressively embraces social responsibility, working to improve society through programs like
accessibility, digital inclusion, and environmental sustainability (Chumarina & Abulkhanova, 2020).

Nadella endures traits like integrity, empathy, and humility, which are seen to be essential for
responsible leadership, according to the analysis. His open-minded attitude has improved Microsoft's
standing, supporters' confidence, and involvement. Nadella's focus on innovation, inclusivity, and
ongoing learning

foster trust and preserve involvement, prioritize constant and open

stay ahead in the quickly changing technology field, keep your attention focused on innovation,
adaptation, and constant learning.

https://doi.org/10.1002/9781119549666.ch6

Davies, M., & Buisine, S. (2018). Innovation Culture in Organizations. In Science, Technology and
Innovation Culture (pp. 101–115). John Wiley & Sons, Inc.
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Dhiraj, A. B. (2022). Microsoft CEO Satya Nadella is the most successful CEO of the Tech industry.
https://ceoworld.biz/2022/03/24/microsoft-ceo-satya-nadella-is-the-most-successful-ceo-of-tech-
industry/
Karwan, D., Hariri, H., & Ridwan, R. (2021). Visionary Leadership: What, Why, and How. Proceedings
of the 2nd International Conference on Progressive Education, ICOPE 2020, 16-17 October 2020,
Universitas Lampung, Bandar Lampung, Indonesia. https://doi.org/10.4108/eai.16-10-2020.2305217

Marques, T. M. G., & Gomes, J. F. S. (2019). Responsible leadership andversus responsible


management. In Research Handbook of Responsible Management. Edward Elgar Publishing.
https://doi.org/10.4337/9781788971966.00017

Prakash, D., Bisla, M., & Rastogi, S. G. (2021). Understanding Authentic Leadership Style: The Satya
Nadella Microsoft Approach. Open Journal of Leadership, 10(02), 95–109.
https://doi.org/10.4236/ojl.2021.102007

Shi, Y., & Ye, M. (2016). Responsible Leadership: Review and Prospects. American Journal of Industrial
and Business M

EMPLOYEE SATISFACTION IN HOTEL INDUSTRY

A case study of Hotel Mukhum International, Kathmandu”

Research problem:

The importance of employee satisfaction is a crucial factor for optimum and smooth operations in
the hotel industry. Various studies have also been done to address employee satisfaction, turnover,
motivation, demotivation, and the causes of turnover. According to WTTC, the Hospitality industry is
a blooming industry that generates a

satisfaction and barriers to employee engagement and to provide significant insights to the
organisation. This study will provide important insights and information to the management of Hotel
Mukhum and other similar hotels operating in the region. Apart from the viewpoint of management,
this study will a

purpose of this study is to identify motivating factors and barriers for employees in the hotel.
Specifically, this research will focus on understanding the satisfaction of employees who are working
in the hotel business, addressing the pr

Employee satisfaction is the most important aspect of the organisation. Its success and health
depend on its employees. Customer satisfaction, the good performance of the business, and the
maximisation of sales also depend on the employee (Bidisha & Mukulesh, 2013).

Motivation refers to factors that influence people or make them behave in a specific way. It also
helps individuals take certain actions where required. There are intrinsic and extrinsic motivational
factors for the employees. The intrinsic can be self-motivation, and the extrinsic is outside of
individual

behaviours, and also the relationship with the colleague. The work environment can also be a barrier
for employees in the hospitality industry because of different issues inside the working environment
(Abdou et al., 2022).

Other work environment factors are affecting employees and posing barriers to them. Seasonability
and job insecurity, a lack of staff that leads to pressure on existing employees, an absence of
employee empowerment and encouragement, and work-
of the major challenges in this industry. According to the current statistics, a 30% to 73% employee
turnover rate has been recorded. The medium-term employee turnover practises in this industry are
higher as compared to other industries. To decrease the turnover rate, the transformational
leadership style s

A., A. (2017). COMMUNICATION BARRIER ENCOUNTERED BY EMPLOYEES WORKING IN HOTEL


INDUSTRY. Advances in Social Sciences Research Journal, 4. https://doi.org/10.14738/assrj.414.3509

Abdou, A. H., Khalil, A. A. F., Mahmoud, H. M. E., Elsaied, M. A., & Elsaed, A. A. (2022). The Impact
of Hospitality Work Environment on Employees’ Turnover Intentions During COVID-19 Pandemic: The
Mediating Role of Work-Family Conflict. Frontiers in Psychology, 13.
https://www.frontiersin.org/articles/10.3389/fpsyg.2022.890418

Bidisha Lahkar Das, & Dr. Mukulesh Baruah. (2013). Employee Retention: A Review of Literature. IOSR
Journal of Business and Management, 14(2), 08-16.

https://d1wqtxts1xzle7.cloudfront.net/36724463/review_1-libre.pdf?1424579679=&response-
content-disposition=inline%3B+filename
%3DEmployee_Retention_A_Review_of_Literatur.pdf&Expires=1687594042&Signature=C1t23rHqnU
vAf5LuhYUqa4JhXs7g2O1fKmyfjIyYPVWFUHRWIzx5tdHRUQJAzNbQ-
bxaKIcL7wlUYlbPWG35xnc~RAXkPUFxF6YITZR7NjH8EVNK0pe6ach0EtpggovF3iXuSmVWUsmHH-
47aISgk9TFwBDyAoNw5sVA23hVk-8jLa5O9qmRmF-
EszWPDbbD7HBb2uvlG9x06Va9hL~px~vZKb6Xu6GwucayDow~nveNyy1J27HSC2NGxI692AotgDssj95V
yabZf7FQjGFHAW5DI~jM7cHYfcUpxjfa-
Ufh52dv25kUvqVBEALTKU9XyDJcBjhJKpKgagyPYyTqsw__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA

Ghani, B., Zada, M., Memon, K. R., Ullah, R., Khattak, A., Han, H., Ariza-Montes, A., & Araya-Castillo,
L. (2022). Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review.
Sustainability, 14(5), Article 5. https://doi.org/10.3390/su14052885

J. Du Plessis, A., Douangphichit, N., & Dodd, P. (2015). HRM in Relation to Employee Motivation and
Job Performance in the Hospitality Industry. Journal of International Business Research and
Marketing, 1(4), 12–21. https://doi.org/10.18775/jibrm.1849-8558.2015.14.3002

Khan, A. N., Khan, N. A., & Bodla, A. A. (2021). The after-shock effects of high-performers turnover in
hotel industry: A multi-level study. International Journal of Contemporary Hospitality Management,
33(10), 3277–3295. https://doi.org/10.1108/IJCHM-12-2020-1439

Michael, N., & Fotiadis, A. K. (2022). Employee Turnover: The Hotel Industry Perspective (SSRN
Scholarly Paper No. 4121197). https://papers.ssrn.com/abstract=4121197
Perić, G., Dramićanin, S., & Sančanin, B. (2019). EMPLOYEE SATISFACTION IN HOTEL INDUSTRY: THE
CASE OF HOTEL RADAN IN PROLOM BANJA. BizInfo (Blace) Journal of Economics, Management, and
Informatics, 10(2), Article 2. https://doi.org/10.5937/bizinfo1902025P

Shedding Light on Teenage Gambling: Unveiling the Landscape and Mitigation Approaches in
Australia

Research Problem

Teenage gambling is a serious problem in Australia. Research shows that it can lead to complex
problems such as delinquency, poor academic performance, school refusal, and financial problems
(Russell, et al., 2020). Additionally, it is important to identify factors that contribute to teen gambling
behaviour, such as: social, environmental, and psychological impacts

aims to shed light on the teenage gambling situation in Australia and provide evidence-based insights
for improving prevention and harm reduction approaches. The types and modalities o

questions

How prevalent is gambling among Australian teens and what types of gambling take place?

What are the underlying factors that contribute to teen gambling behavior in Australia, including soc

How can cooperation among relevant stakeholders be improved to develop more effective
prevention and intervention strategies?  

Literature Review

In Australia, there is growing concern about teen gambling. According to research done by various
stakeholders, it is common among teenagers in many different areas. Despite the fact that gambling
is restricted for Australians under the age of 18, research shows that by the time they are 15, about
half of all Australian youth have engaged in some form of gambling and this increases

well-known sports (football, cricket, etc.); also participating in gambling on poker machines and
casino-style games (Freund, et al., 2022).

The social determinants of youth gambling in South Australia include peer and family behavior, the
integration of gambling into culturally significant activities like sports, and the influence and effects
of overma

Relationship issues, poor educational outcomes, harms associated with gambling, regularization of
gambling, mental health issues, and poor economic outcomes are just a few of the negative effects of
teen gambling (Freund, et al., 2022). Adolescents who gamble frequently may experience anxiety
and depression (Warren & Yu, 2019). Adolescents who gamble frequently may also experience other
mental health issues. Relationship issues are ju

social media platforms to find and remove gambling advertisements targeted at young people are
two relevant policy implications (Kristiansen & Severin-Nielsen, 2021). Relationships Australia and
Headspace have joined forces to advocate for and support youth ga
Australian Institute of Health and Welfare. (2021). Gambling in Australia.
https://www.aihw.gov.au/reports/australias-welfare/gambling

Delfabbro, P., & King, D. L. (2021). Contentious issues and future directions in adolescent gambling
research. International Journal of Environmental Research and Public Health (21).

Department of Social Services. (2022). The national consumer protection framework for online
wagering. https://www.dss.gov.au/communities-and-vulnerable-people-programs-services-
gambling/gambling-reforms

Freund, M., Noble, N., Hill, D., White, V., Evans, T., Oldmeadow, C., . . . Sanson-Fisher, R. (2022). The
prevalence and correlates of gambling in australian secondary school students. J Gambl Stud, 38(4),
1173–1194.

Freund, M., Noble, N., Hill, D., White, V., Evans, T., Oldmeadow, C., . . . Sanson-Fisher, R. (2022). The
Prevalence and Correlates of Gambling in Australian Secondary School Students. J Gambl Stud, 38(4),
173-1194.

Hing, N., Lole, L., Russell, A. M., Rockloff, M., King, D. L., Browne, M., . . . Greer, N. (2022). Adolescent
betting on esports using cash and skins: Links with gaming, monetary gambling, and problematic
gambling. Plos One.

Kang, K., Ok, J. S., Kim, H., & Lee, K.-S. (2019). The gambling factors related with the level of
adolescent problem gambling. Int. J. Environ. Res. Public Health, 16(12).

Kristiansen, S., & Severin-Nielsen, M. K. (2021). Adolescent gambling advertising awareness: A


national survey. International Journal of Social Welfare .

Pitt, H., Samantha L. Thomas, M. R., Cowlishaw, S., Arnot, G., Kairouz, S., & Daube, M. (2022). Young
people in Australia discuss strategies for preventing the normalisation of gambling and reducing
gambling harm. BMC Public Health, 22(1).

Raising Children Network. (2022). Gambling: pre-teens and teenagers.


https://raisingchildren.net.au/pre-teens/behaviour/behaviour-questions-issues/gambling

Relationships Australia. (2022). Young people and gambling. https://www.raq.org.au/blog/young-


people-and-gambling

Riley, B. J., Oster, C., Rahamathulla, M., & Lawn, S. (2021). Attitudes, Risk Factors, and Behaviours of
Gambling among Adolescents and Young People: A Literature Review and Gap Analysis. Int J Environ
Res Public Health, 18(3).

Russell, N. H., Black, A., Rockloff, M., Browne, M., Rawat, V., Greer, N., & Stevens, M. (2020).
Gambling prevalence and gambling problems amongst land-based-only, online-only and mixed-mode
gamblers in Australia: A national study. Computers in Human Behavior, 132.

Warren, D., & Yu, M. (2019). Gambling activity among Australian teenagers. Australian Institute of
Family Studies. https://aifs.gov.au/media/gambling-activity-among-australian-teenagers

Table of Contents

1. Executive Summary 1

2. Introduction 2
3. Background of Satya Nadella 2

4. Analysis of Research 2

4.1. Who is Responsible leader? 2

4.2. Nadella’s leadership traits, skills, and style 3

4.3. Impact of Nadella’s leadership on relationship between Microsoft and its stakeholders 4

4.4. Impact of Nadella’s leadership style on Culture of Microsoft 6

5. Conclusion 6

6. Recommendation 6

7. References 7

1. Executive Summary

In today’s contemporary business leaders are held accountable for not only to shareholders but also
to all the legitimate stakeholder in

Satya Nadella, CEO of Microsoft in order to gain insight into the traits, skills, and behavior that define
a responsible leader in today's contemporary business and determine whether Nadella is a
responsible leader or not based on the finding of the research. The

and leadership style facilitated transformation of Microsoft culture to collaboration, innovation, and
a customer-oriented approach as well ensure employees are committed to ethical initiative of the
company to reduce the carbon footprint.

The report concludes with recommendations for leaders to embrace responsible leadership by
considering ethical values in their decision making to ensure the business decision are for the
common good for all stakeholders.

Introduction

In today’s world, business leaders are held accountable not only for the shareholders of the
organization but also for all other stakeholders including societal and environmental impact of
organization (Wade, 2006),

not always clearly defined, leading ambiguity about their legitimacy (Wade, 2006; Carroll, 1979;
Maak and Pless, 2006; Waldman and Galvin, 2008). In order to clear the responsibility of leaders in
today’s society, there is a need to research on the traits

evaluation of traits, skills and leadership style of Nadella to determine whether he is a responsible
leader. The next section of the report discusses the impact of Nadella leadership style on the
relationship between Microsoft and its stakeholder followed by impact on culture of his leadership
style

Responsible leadership is all about creating and sustaining a good relationship with all the legitimate
stakeholders (Maak and Pless, 2006, p.40). Responsible leaders are those who facilitates the
relational process with and among stakeholders as well as ensure the quality of these relationships
through ensuring inclusiveness and that they are based on moral and ethical

possess moral character in addition to relational intelligence in order to be a good responsible leader.
The moral character of leader enables them to demonstrate moral value, authenticity and integrity
as well as care for others’ needs and interest (Maak and Pless, 2006, p.105).

Responsible leaders should co

Pless, 2006, p.109).

4.2. Nadella’s leadership traits, skills, and style

Nadella has a clear vision and purpose, for instance, transforming Microsoft’s business cloud base.
He has ability to inspire and motivate his employees at Microsoft to pursue his vision and mission
through effective regula

for five years to use AI for finding technological solutions for problem faced by the world such as
recovery of disaster, children’s needs, refugee and displaced persons, and protection of human rights
(Wash, 2020)

profitability but also earned the "Best CEOs for Diversity 2020" award, as voted by employees of
color and indigenous individuals (Prakash, et al., 2021, p.101).

Secondly, Nadella also ensures relational transparency by promoting honesty, trust and creatively
through open sharing of information, emotions, and thoughts with employees. This is evidenced by
the facts that he is considered by his peers at Microsoft as the most skilled in interpersonal relations

1: Responsible leaders’ role to stakeholders (Maak and Pless, 2006, p.107)

As a steward of Microsoft as well as the social, moral and environmental values, Nadella has not just
created value for its shareholders but also consistently taking initiatives to reduce its carbon
footprint and make Microsoft sustainable business (Keating, 2020).

4. Impact of Nadella’s leadership style on Culture of Microsoft

By exercising authentic leadership with which emphasizes embracement of individual


empowerment, positivity, empathy and growth of employees, Nadella has been able to change the
culture of Microsoft. Before, Nadella becomes CEO, marketing and development teams at Microsoft
used to compete against each other leading to lack of motivation and complacency.

fostering collaboration, innovation, and a customer-oriented approach. Overall, Nadella is an


example of a responsible leader of contemporary business who prioritizes the common good and
ethical decision-making.

6. Recommendation

On basis of insight gained from above research it can be recommended that today’s business leader
develop self-awareness, demonstrate morality, promote relational transparency, and exercise
balanced decision-making. They should ensure conflicting interest of all the stakeholders are
addressed through the use of inclusivity, sustainability, and ethical values in their interactions with
stakeholders.

7. References
Agnihotri, A., & Bhattacharya, S. (2021). Satya Nadella: Leading Microsoft’s Growth. In SAGE Business
Cases. SAGE Publications: SAGE Business Cases Originals. https://doi.org/10.4135/9781529764314

Allio, R. J. (2015). Good strategy makes good leaders. Strategy & Leadership, 43(5), 3-9.
https://doi.org/10.1108/SL-07-2015-0059

Ancona, D., Backman, E., & Isaacs, K. (2019). Nimble leadership. Harvard Business Review, 97(4), 74-
83. https://empowerment.ee/wp-content/uploads/2021/02/Nimble-Leadership-Walking-the-line-
between-creativity-and-chaos-1.pdf

Ancona, D., Williams, M., & Gerlach, G. (2020). The overlooked key to leading through chaos. MIT
Sloan Management Review, 62(1). https://sloanreview.mit.edu/article/the-overlooked-key-to-
leading-through-chaos/

Bannister, C., Sniderman, B., & Buckley, N. (2020, January 28). Making ethics a priority in today’s
digital organization. Retrieved June 24, 2023, from Deloitte Review - Ethical tech:
https://www2.deloitte.com/us/en/insights/topics/digital-transformation/make-ethical-technology-a-
priority.html

EXECUTIVE SUMMARY 3

I. INTRODUCTION: 4

II. Understanding Modern Responsible Leadership: A Research Overview.4

II.A. About M.S. Dhoni: His Life, Leadership Style, and Abilities: 5

II.B. Dhoni’s Responsible Leadership: Its Impact on Stakeholders 6

III. Culture Crafted by a Responsible Leader: An Analysis of Research 7

IV. Conclusions & Recommendations: 8

REFERENCES: 9

APPENDICES 11
EXECUTIVE SUMMARY

This report highlights the importance of Responsible Leadership and Organization management in
the context of the modern world. Responsible leadership is more about team innovation, strategic
thinking, and establishing an inspiring

abilities.”, said Dhoni in one of his IPL interviews. This quote reflects the importance of what true
leadership looks like. Mahendra Singh Dhoni is a renowned cricketer and former captain of the Indian
Cricket team. Dhoni’s amazing leadership attributes and his approach towards making decisions on
the field have made him a role model for millions of fans and a subject of interest for critics around
the world.

team’s success (Cross et al., 2020). This statement is reflected in Dhoni’s career as a cricket
sportsperson. It can indeed decide whether an organization thrives or fails (Ahmed et al., 2013).

This report will start with an exploration of responsible leadership, discussing the main theories and
concepts that outline its required skills and duties

Understanding Modern Responsible Leadership: A Research Overview.

In the earlier age, leadership was mostly about being in charge or possessing authority over an
organization or a group (Anderson & Sun, 2017). This leadership was later realised as ineffective and
incompetent in the modern age when the business environment started to grow complex and
interconnected. In the modern world, leaders need to manage various complex use cases, lessen the
uncertainty, and inspire their teams with a better vision for the future (Cortellazzo et al., 2019)

making. Simply put, responsible leaders care about others’ welfare and know to who they’re
accountable and why.

Every thriving organization require a responsible leader to be strengthened throughout its core. A
responsible leader always identifies and seizes opportunities in a limited time frame while inspiring
his team to work towards the common aim- the organization’s success. Responsible leadership isn’t
just about managing or bossing around (Lee, 2018).

with the Research, Dhoni’s leadership style can be categorized in two major ways: Transformational
and Democratic (Zakeer Ahmed et al., 2016). As a transformational leader, he motivated and
recruited new and young talent in the team for future growth.

supporting his teammates at other times. This reflects his visionary mindset and how he evolved
throughout his career as a responsible leader.

II.B. Dhoni’s Responsible Leadership: Its Impact on Stakeholders

The stakeholders in Cricket gameplay, are mostly players, coaching staff, cricket board, fans, sponsors
and the entire nation (Terry, 2013). Dhoni’s responsible leadership has made a significant difference
to all these groups.

Trophy, ICC T20 World Cup” etc. The Indian cricket team’s success under his captaincy led to
worldwide recognition, bringing in profitable sponsorship deals. His success throughout his career
has significantly improved the team’s brand value, benefitting the sponsors and all the involved
stakeholders.
Finally, Dhoni’s win in the 2011 Worldcup as well as World Cups for other formats including ICC in
various years including 2010, 2013, and 2016 has brought the whole nation worldwide recognition as
well a fandom (Indiatoday.in, 2022). Thus, This sensational winning streak under his leadership has
created a sense of national pride and unity.

III. Culture Crafted by a Responsible Leader: An Analysis of Research

conversation and sharing of ideas, which led to a culture of inclusion and mutual respect.

Moreover, Dhoni always encouraged his team members to take risks during games if needed. This
promotes

Thus, Dhoni’s responsible leadership built a unique, motivating, and successful culture within the
Indian cricket team. This greatly contributed to their victories and their worldwide reputation.

IV. Conclusions & Recommendations:

In conclusion, responsible leadership is one of the key factors to achieve success in the tasks
performed in the modern world. To harness Responsible leadership, a leader must reflect a unique
combination of skills and self-improvement capabilities. Responsible leadership is more about the
various strategies that can enhance the overall output of the team while establishing a sense of
inclusion among the members, promoting young talents etc. A responsible leader, like Mahendra
Singh Dhoni, has a unique set of skills and qualities, aligns with the team’s goals and vision, and cares
for his teammates. Dhoni has successfully built a culture of effective-open team discussions,
openness to team suggestions, strategic

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Bouwman, C. H. S. (2013). The role of corporate culture in mergers and acquisitions. Mergers and
Acquisitions Practices, Performance and Perspectives, May, 109–131.

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Cross, O., Daniel, C., & Ugochuku, N. (2020). Influence of Project Managers Leadership Style on
Project Implementation. 2456–4559.

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made it an unforgettable evening in Mumbai - India Today.
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gambhir-india-vs-sri-lanka-mumbai-1932570-2022-04-02

Lee, P. Y. (2018). Leadership & Organization Development Journal A collective organizational learning
model for organizational development Article information.

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one of the most successful and largest technology companies in the world. Pichai’s leadership has
shaped the company’s success by uplifting its name as a leader in tech industry.

in success of company. Pichai also believe in communicate openly with one another to make best
decision for company and resulted the impact of hi leadership. The final sections include conclusion
and recommendation based on the findings.

Executive summary

Introduction

Responsible leadership (RL)

Sundar Pichai biography, leadership style and skills

Engage Stakeholders

Established culture of a responsible leader

Conclusion and recommendations

alphabet in 2015 august 10 and 2019 respectively, replacing Larry page on December 3. As soon as
he joined the position, the market value of alphabet crossed $2 trillion in the year 2021 of its sales
and profited during the time of pandemic (News Bites us 2020). Since, Pichai took the lead of
company, the products like google chrome and android to overseeing the acquisitions of YouTube by
advancing artificial intelligence and digital technology.

Responsible leadership (RL)

Responsible leaders identify and use the strength of all resources within n organization and entail
developing a clear and comprehensive system of expectation. Which also involves influencing others
to guide, structure, and facilitate activities and relationships. Leaders will be required to take social
or organizational issue and has responsibility component going beyond simple liability. Additionally.
they must be able to speak up rules and regulations are deficient or nonexistent. This requires
standing out against unethical behavior. Accor

numbers talent and often show if his skills at meetings, Bloomberg reports (Company data report
2020). after becoming interested in computers he studied metallurgical en

change. Pichai always says moving to California was huge leap where he captured a dream of
working in Silicon Valley because of his passion and love towards technology (Hartmans and
Meisenzahl 2020).

Due to over overt style of attitude, he focused on getting better result rather than standing out. This
attitude helped him attract more attention and started receiving more responsibility and acquired
over the android division in 2013 which was one of the main efforts where google make low -cost
smartphone for the next 5 billion nation approaching online. He made sure that the android will be
better integrated with google appropriately and efficiently with separate business. Pichai keep on
taking his

sustainable development designer. These characteristics and ability should be recognized by


everyone as being extremely important for future generations and the global economy. Pichai has
proven himself as a leader by taking its product and services to next level with its focus in artificial
intelligence (Nira et al., 2020).

Established culture of a responsible leader

Responsible leader plays huge impact in community when the crisis occurs, but to adhere this crisis
leader must put some specific rules and regulation to limit adverse effect. Giving attention to the
bigger picture rather to bring changes. While the future of work demands transparency with open
culture from organization and leaders, some questioned that most straightforward leaders such as
Pichai cannot answer. Leaders need to connect wit

becoming one of the highest paid CEO from raising in modest family with his all-hard work and
dedication. He is also known as technology giant leader because he helped to uplift the world of
technology with his leadership style and blended remarkable discovery. His story reflect that
nothing is impossible in life no matter where you are born, your hard work will decide and how you
work. In addition, to become a successful leader and fulfill the needs and demand of stake holder,
making tough decision for long term success of a company and solve issues with promoting positive
changes is the must.

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Putting America First; Breaking His Silence; Trade, Tensions, & the Market; Trump's United Nations
General Assembly Address; E.U. Establishing Channel to Allow Ties to Iran and Avoid Sanctions; Air
Force Offers $2.4 Billion Contract with Boeing for New Huey Helicopter; Google CEO Sundar Pichai To
Meet With Top GOP Lawmakers Friday; Seattle Mariners Felix Hernandez Sworn In As U.S. Citizen;
Philly Flyers Spark Backlash With Release Of New Mascot 'Gritty'. (2018, Sep 25). International
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