DMGT501 11

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Registration No.

:__________________

COURSE CODE : DMGT501


COURSE NAME : OPERATIONS MANAGEMENT
Time Allowed: 03:00 hrs Max.Marks: 80
1. This question paper is divided into two parts A and B.
2. Answer all the questions in serial order.
3. Part A contains 10 questions of 2 marks each. All questions are compulsory.
4. Part B contains 10 questions (Questions 2 to 11) of 10 marks each, attempt any 06 questions out of 10.
Attempt all parts of the selected question. Only first 06 attempted questions would be evaluated.
5. The student is required to attempt the question paper in English medium only.
6. Simple non programmable calculator is allowed.

PART A
Q1(a) "Automation is directly linked to unemployment." Comment.
(b) Do you think production is much more complex than just producing output? Give reasons.
(c) How capacity planning has become a strategic tool in the operations function?
(d) "Flexibility relates to the ability of the system to create products capable of meeting a customer's need".
Elucidate.
(e) What is mix match clothing? Why it has become popular?
(f) Explain the concept of "Central Tendency". What is its relevance?
(g) What are the functions of inventory?
(h) Compare and contrast the expansionist and wait-n-see strategy.
(i) Discuss uncertainty in demand and lead time.
(j) "Purchasing is a key competitive weapon". Discuss

PART B
Q2 How do you classify products? What are the factors that provide value to the product? Explain.
Q3 "The major objective of production management is to produce quality goods and services". Does this hold
good in modern scenario? Give examples of companies that have deviated from this.
Q4 Why is mastering a service organisation much more difficult than manufacturing? Why has service become
so important?
Q5 A glass factory specializing in crystal is experiencing a substantial backlog, and the firm's management is
considering three course of action:
(a) Arrange for subcontracting
(b) Construct new facilities
(c) Do nothing (no change)

The correct choice depends largely upon demand, which may be low, medium, or high. By consensus,
management estimates the respective demand probabilites as 0.1, 0.5, and 0.4.
The management also estimates the profits when choosing from the three alternatives (A, B, and C) under the
differing probable levels of demand. These profits, in thousands of dollars are presented in the table below :

0.1 0.5 0.4


Low Medium High
A 10 50 90
B -120 25 200
C 20 40 60

Which alternative should the management choose?


Q6 Annotate and analyse the term Inventory Costs.

Q7 Describe the differences between process improvement and reengineering. When would you suggest a
focus on process improvement? Under what conditions would you undertake a reengineering project?

Q8 What do you understand by ABC classification and analysis?

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Q9 Nuvyug Industries Ltd. has an annual requirement of 5,000 pieces of brake cylinders for its popular brand of
golf carts. Each brake cylinder has a carrying cost of Rs. 25 per unit per year. The Ordering Cost per order is
Rs. 800. Calculate the total inventory cost for the following values of number of orders: 5, 10, 20, and 25. Plot
the various costs with respect to these orders on a graph and use it to find the EOQ.

Q10 "JIT application in service operations is beneficial but it should be carefully considered and planned before
hand." Elucidate.

Q11 How is value analysis related to efficiency gains? What importance does value analysis hold in an
organisation?

-- End of Question Paper --

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