Bulky & fuel operated products: For safety reasons,

please contact your nearest local Supercheap Auto store FURTHER INFORMATION
before returning any bulky or fuel operated products,
For updates to this Returns Policy please visit our
such as:
Australian & New Zealand Supercheap Auto websites.
• Engine cranes At any time you can discuss our policy with your local
• Gas cylinders Supercheap Auto Store Manager.

RETURNS
• Generators
• Petrol pressure washers

Exclusions
FOR YOUR NEAREST STORE DETAILS:

POLICY
In some cases a refund, replacement or repair may not Australia
be offered if you: Store locator at www.supercheapauto.com.au
• Substantially modify the product or phone 1300 760 855.
• Misuse the product contrary to user instructions or New Zealand
packaging labels
• Simply change your mind Store locator at www.supercheapauto.co.nz
or phone 0800 744 566.
Certain products are excluded under our Returns Policy
unless they are faulty, these include:
• Tailor made customer orders (seat covers, dashmats
DISPUTE ESCALATION
& floor mats) If you feel that your rights under consumer law or our
• SD Cards Returns Policy have not been met, please forward your
concerns in writing to:

YOUR RIGHTS UNDER CONSUMER LAW Product Compliance Specialist

Super Cheap Auto
Your rights under the Australian Consumer Law: GPO Box 344
Our goods come with guarantees that cannot be excluded STRATHPINE QLD 4500
under the Australian Consumer Law. You are entitled [email protected]
to a replacement or refund for a major failure & for
compensation for any other reasonably foreseeable loss Your privacy: Supercheap Auto will only collect, use
or damage. You are also entitled to have the goods and disclose your personal information in accordance with
repaired or replaced if the goods fail to be of acceptable the Privacy Principles outlined in the Privacy Act 1988 (Cth)
quality & the failure does not amount to a major failure. and Privacy Act 1993 (NZ).

Your rights under the New Zealand Consumer Law: Our Privacy Policy can be located at our Supercheap Auto
This Returns Policy is in addition to the conditions & websites at:
guarantees which are mandatory as implied by the www.supercheapauto.com.au (AUS customers)
Consumer Guarantees Act 1993 (NZ).
www.supercheapauto.co.nz (NZ customers).
SUPER CHEAP AUTO PTY LTD
A.C.N 085 395 124

Support Office:
6 Coulthards Avenue Strathpine QLD 4500, Australia
PO Box 344 Strathpine QLD 4500
SCA14950

Ph: (07) 3482 7500 | Fax: (07) 3205 8522

WE WANT YOU TO BE TOTALLY SATISFIED WITH A RECEIPT LIAISE WITH THE MANUFACTURER
WITH OUR PRODUCTS & SERVICES • For an exchange, credit, refund or repair we ask for your For some product assessments you may have the option to
name, telephone number & signature in addition to your liaise directly with the manufacturer, or their repair agent.
There may be times when you need to return your in store receipt. Our store team members can provide you with the relevant
or online purchase. Our Returns Policy is designed to assist • All purchases made on a debit/credit card will be credited manufacturer contact details.
you in returning your product. back to the original card used, so please have your card
with you. Products assessed as having a minor fault will be repaired
We would like to remind you that the benefits given by our by the manufacturer & returned to you within a reasonable
Returns Policy are in addition to other rights & remedies you time. We offer a refund or replacement if the product is
may have under Australian or New Zealand consumer law. WITHOUT A RECEIPT assessed as having a major failure.

Help us, help you • If you don’t have a receipt, we ask for your photo
identification showing your name, address & signature.
• You can help us determine proof of purchase by providing
RETURNING ONLINE PURCHASES
WHEN TO RETURN A PRODUCT? a Bank Statement or similar. In person: Return online purchases to your nearest
Supercheap Auto store.
How long do you have to claim?
We will offer you a replacement, credit or refund where
products have a major failure, such as: Consumer guarantees under the Australian Consumer Law By post or courier: Liaise with our Customer Contact
& New Zealand Consumer Guarantee Act are not limited by Centre on the below contacts:
• When they are faulty
a defined time period & can vary from product to product
• Found to be unsafe
depending on factors such as the nature of goods, price & Within Australia
• Wrongly described
statements made on packaging & product labels. Email: [email protected] or
• Different from a sample shown to you; or
• Do not do what they are supposed to do phone 1300 175 010 between the hours of 9.00am &
Our Store Managers can assist you with further information 5.00pm AEST (Brisbane) Monday to Friday.
about the warranty period for the product you return.
Where to return a product: Take your product to the front
Within New Zealand
Service Desk of your nearest Supercheap Auto store. This Expenses: Any expenses relating to the return of your
includes products that carry a manufacturer’s warranty, Email: [email protected]; or phone
product to store will normally have to be paid by you. For
which may need to be assessed by the manufacturer. 0800 500 605 between the hours of 9.30 am & 5.00pm
online store purchases, we will pay for return freight for any
NZST (Auckland) Monday to Friday.
product assessed as having a major failure.
Visit our Supercheap Auto website at:
www.supercheapauto.com.au (AUS customers) or
www.supercheapauto.co.nz (NZ customers)
ASSESSING YOUR RETURN SPECIAL PROCEDURES FOR CERTAIN
for all store locations. PRODUCTS
Product Assessment: We may need to conduct an
What information is needed to complete Repair Notice: The repair of your goods may result in the
assessment of your product to determine whether a repair,
your return? loss of user-generated data. Please ensure that you have
replacement or refund is appropriate. Certain technical
products may need to be sent to the manufacturer or their made a copy of any data saved on your goods. Goods
• Show your receipt or proof of purchase
repair agent for assessment, presented for repair may be replaced by refurbished
• Try to return the product in the same condition as it was
such as: goods of the same type rather than being repaired.
purchased (including manuals, accessories & packaging).
Refurbished parts may be used to repair the goods.
• Provide us with any extra information we may need to
process your return. • Bicycles
• Sound, electrical & motor driven products
• Compressors
• Power tools
• Customer orders – non store stock items