COMPETENCY-

BASED
CURRICULUM

Sector:

ELECTRONICS
Qualification:

COMPUTER SYSTEMS SERVICING NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
Article I.
 TABLE OF CONTENTS

Page

A...COURSE DESIGN.........................................................................................1-8

B. MODULES OF INSTRUCTION....................................................................9-73

 BASIC COMPETENCIES................................................................................9
o Participating in workplace communication …………………............10-13
o Working in a team environment ………………................................14-16
o Practicing career professionalism .……………..............................17-20
o Practicing occupational health and safety procedures ..................21-25

 COMMON COMPETENCIES........................................................................26
o Applying quality standards ……………………………………..........27-30
o Performing computer operations.....................................................31-37
o Performing mensuration and calculation.........................................38-41
o Preparing and interpreting technical drawing..................................42-45
o Using hand tools..............................................................................46-50
o Terminating and connecting electrical wiring and electronics
circuit component............................................................................51-55
o Test electronicscomponents...........................................................56-63

 CORE COMPETENCIES..............................................................................64
o Installand configure computer systems...........................................65-71
o Set-up computer networks..............................................................72-76
o Set-up Computer Servers ...............................................................77-81
o Maintain and repair computer systems and networks....................82-87
 COURSE DESIGN

Course Title : COMPUTER SYSTEM SERVICING NCII

Nominal Duration : 280hours

Course Description :

This course is designed to develop & enhance the knowledge, skills, & attitudes of a
Computer Systems Service Technician, in accordance with industry standards. It covers the
basic and common competencies in addition to the core competencies such as to install
and configure computers systems, set-up computer networks and servers and to maintain
and repair computer systems and networks.

Entry Requirements:

Candidate/trainee must possess the following qualifications, must be:

 Able to communicate both oral and written

 Physically and mentally fit.
 With good moral character.
 Can perform basic mathematical and logical computations.
 Analytical and logical thinking

CBC Computer Systems Servicing NC II -1-

COURSE STRUCTURE:

BASIC COMPETENCIES
(40 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey workplace 16 hours
workplace workplace information
communication communication 1.1.2 Complete relevant work-
related document
1.1.3 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team 16 hours
environment team role and responsibility
environment 2.1.2 Describe work as a team
member
3. Practice career 3.1 Practicing 3.1.1 Integrate personal objectives 4 hours
professionalism career with organizational goals.
professionalis 3.1.2 Set and meet work priorities.
m 3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks. 4 hours
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and 4.1.3 Control hazards and risks.
safety safety 4.1.4 Maintain occupational health
procedures procedure and safety awareness.

CBC Computer Systems Servicing NC II -2-

 COMMON COMPETENCIES
(60 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Apply quality 1.1 Applying quality 1.1.1 Assess quality of received 4 hours
standards standards materials
1.1.2 Assess own work
1.1.3 Engage in quality
improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for tasks 16 hours
computer computer to be undertaken
operations operations 2.1.2 Input data into computer
2.1.3 Access information using
computer
2.1.4 Produce output/datd using
computer system
2.1.5 Use basic functions of a
web browser to locate
information
2.1.6 Maintain computer
equipment and systems
3. Perform 3.1 Performing 3.1.1 Select measuring 4 hours
mensuration mensuration instruments
and calculation and calculation 3.1.2 Carry out measurements
and calculation
3.1.3 Maintain measuring
instruments
4. Prepare and 4.1 Preparing and 4.1.1 Identify different kinds of 4 hours
interpret interpreting technical drawings
technical technical 4.1.2 Interpret technical drawing
drawing drawing 4.1.3 Prepare/make changes on
electrical/electronic
schematics and drawings
5. Use hand tools 5.1 Using hand 5.1.1 Plan and prepare for tasks 4 hours
tools to be undertaken
5.1.2 Prepare hand tools
5.1.3 Use appropriate hand tools
and test equipment
5.1.4 Maintain hand tools
6. Terminate and 6.1 Terminating 6.1.1 Plan and prepare for 12 hours
connect and connect termination/connection of
electrical wiring electrical wiring electrical wiring/electronics
and electronics and electronics circuits
circuit circuit 6.1.2 Terminate/connect
wiring/electronic circuits
6.1.3 Test
termination/connections of
electrical wiring/electronics
circuits
7. Test electronics 7.1 Testing 7.1.1 Determine criteria for testing 16 hours
- 3- CBC Computer Systems Servicing NC II
 Units of Nominal
Module Title Learning Outcomes
Competency Duration
components electronics electronics components
components 7.1.2 Plan an approach for
component testing
7.1.3 Test components
7.1.4Evaluate the testing process

CBC Computer Systems Servicing NC II -4-

 CORE COMPETENCIES
(180 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Install and 1.1 Installing 1.1. 1 Assemble computer 80 hours
configure computer hardware
computer systems and 1.1.2 Install operating system and
systems networks drivers for peripherals/
devices.
1.1.3 Install the computer
application software
1.1.4 Conduct testing and
documentation

2. Set-up 2.1 Setting-up 2.1.1 Install network cables 80 hours

computer computer
2.1.2 Set network configuration
networks networks
2.1.3 Set router/Wi-Fi/ wireless
access point/repeater
configuration
2.1.4 Inspect and test the
configured computer
networks
3. Set-up 3.1 Setting-up 3.1.1 Set-up user access 12 hours
Computer computer 3.1.2 Configure network
Servers Servers services
3.1.3 Perform testing,
documentation and pre-
deployment practices
4. Maintain and 4.1 Maintaining 4.1.1 Plan and prepare for 8 hours
repair computer and repairing maintenance and repair
systems and computer 4.1.2 Maintain computer systems
networks systems and and networks
networks
4.1.3Diagnose faults of computer
systems
4.1.4 Rectify/correct defects in
computer systems
4.1.5 Inspect and test the
computer systems and networks

LIST OF TOOLS, EQUIPMENT AND MATERIALS

COMPUTER SYSTEMS SERVICING – NC II

- 5- CBC Computer Systems Servicing NC II

 Recommended list of tools, equipment and materials for the training of 25 trainees
for Computer Systems Servicing – NC II

QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 unit Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light

* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)
10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
CBC Computer Systems Servicing NC II -6-
 1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY MATERIALS
400 pcs. RJ 45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener
1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary
software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software

NOTE: For free Open source systems users - Institutions should own at least one (1)
valid license for the following: Desktop OS, Network OS, Office Productivity Software
and Antivirus.

QUANTITY RESOURCES / MANUALS

- 7- CBC Computer Systems Servicing NC II
 26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals

CBC Computer Systems Servicing NC II -8-

TRAINING FACILITIES

The Computer Systems Service Workshop must be in an infrastructure facility that is generally
accepted to industry standards and practice. Based on class size of minimum of 25
student/trainees the space requirements for the teaching/ learning and circulation areas are as
follows:

TEACHING / SIZE AREA TOTAL AREA

LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
 laboratory
and/or lecture 6x8 48 48
area
 storage area 2x2 4 4
 learning
4x5 20 20
resource center
 equipment
4x5 20 20
circulation area
Total Workshop Area: 92

TRAINERS QUALIFICATION

1. Holder of National TVET Trainer’s Certificate (NTTC) Level 1

2. Holder of Computer Systems Servicing NC II
3. *Must have at least 2 years relevant job/industry experience

*Optional. Only when required by the hiring institution.

INSTITUTIONAL ASSESSMENT

Institutional assessment is undertaken by trainees to determine their achievement of

units of competency. A certificate of achievement is issued for each unit of competency.

As a matter of policy, graduates of programs registered with TESDA under these

training regulations are required to undergo mandatory national competency assessment
upon completion of the program.

- 9- CBC Computer Systems Servicing NC II

NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS

1. To attain the National Qualification of Computer Systems Servicing NC II, the

candidate must demonstrate competence in all units listed in Section 1.
Successful candidates shall be awarded a National Certificate signed by the
TESDA Director General.

2. The qualification of Computer Systems Servicing NC II may be attained

through:
2.1. Accumulation of Certificates of Competency (COCs) in all the following
units of competencies:

2.1.1. Install and configure computer systems

2.1.2. Set-up computer networks
2.1.3. Set-up computer servers
2.1.4. Maintain and Repair Computer Systems and Networks

Successful candidates shall be awarded a Certificate of Competency (COC)

in each of the core units.

Upon accumulation and submission of all COCs acquired for the relevant units of
competency comprising a qualification, an individual shall be issued the
corresponding National Certificate.

3. For individuals, who already possess National Certificate (NC) or Certificate of

Competency (COC) along Computer Hardware Servicing NC II –
3.1. Portfolio assessment is applicable for COC #1, COC #2 and COC #4,
provided the candidate is already employed and has related
experience for the past three (3) years or more along the qualification.
However, if the assessor finds the evidences presented inadequate, he
may still require the candidate to undergo the practical demonstration
or present other evidences in the form of Demonstration, Third Party
Report, etc. depending on the need for supplementary evidences.
3.2. Candidates are required to take assessment for COC #3 – “Set-up
computer servers”.

4. Assessment shall focus on the core units of competency. The basic and
common units shall be integrated or assessed concurrently with the core units.

5. The following are qualified to apply for assessment and certification:

5.1. Graduate of formal, non-formal, and informal including enterprise-based
training programs.
5.2. Experienced workers (wage employed or self employed)

6. The guidelines on assessment and certification are discussed in detail in the

Procedures Manual on Assessment and Certification and Guidelines on the
Implementation of the Philippine TVET Qualification and Certification System
(PTQCS).

CBC Computer Systems Servicing NC II - 10 -

 MODULES OF INSTRUCTION

BASIC COMPETENCIES

COMPUTER SYSTEMS SERVICING NC II

CBC Computer Systems Servicing NC II - 11-

BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes required to obtain,
interpret and convey information in response to workplace requirements.

SUGGESTED DURATION : 16 hours

QUALIFICATION LEVEL : NC II

PREREQUISITE : Receive and Respond to Workplace Communication (NC I)

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1.1. Obtain and convey workplace information.

LO1.2. Complete relevant work related documents.
LO1.3. Participate in workplace meeting and discussion.

- 12 - CBC Computer Systems Servicing NC II

LO1.1 OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

1.1.1 Specific relevant information from appropriate sources is accessed.

1.1.2 Use effective questioning, active listening and speaking skills to gather
and convey information.
1.1.3. Appropriate medium is used to transfer information and ideas.
1.1.4. Appropriate non-verbal communication is used.
1.1.5. Appropriate lines of communication with superiors and colleagues are
identified and followed
1.1.6. Defined workplace procedures for the location and storage of information are
used.
1.1.7. Personal interaction is carried out clearly and concisely.

CONTENTS:

 Parts of speech
 Sentence construction
 Effective communication

CONDITIONS:

The students/trainees must be provided with the following:

 Writing materials (pen & paper)

 References (books)
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture
 Reportorial

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

- 13- CBC Computer Systems Servicing NC II

L01.2. COMPLETE RELEVANT WORK RELATED DOCUMENTS

ASSESSMENT CRITERIA:

1.2.1. Ranges of forms relating to conditions of employment are completed

accurately and legibly.
1.2.2. Workplace data is recorded on standard workplace forms and documents.
1.2.3. Basic mathematical processes are used for routine calculations.
1.2.4. Errors in recording information on forms/ documents are identified and
rectified.
1.2.5. Reporting requirements to superior are completed according to enterprise
guidelines.

CONTENTS:

 Basic mathematics
 Technical writing
 Types of forms

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 Reference books
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Computer Systems Servicing NC II - 14 -

LO1.3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

ASSESSMENT CRITERIA:

1.3.1. Team meetings are attended on time.

1.3.2. Own opinions are clearly expressed and those of others are listened to
without interruption.
1.3.3. Meeting inputs are consistent with the meeting purpose and established
protocols.
1.3.4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
1.3.5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
1.3.6. Meeting outcomes are interpreted and implemented.

CONTENTS:

 Sentence construction
 Technical writing
 Recording information

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 References (books)
 Manuals

METHODOLOGIES:

 Group discussions
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

- 15- CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR :
This module covers the knowledge, skills, and attitudes required to relate in a
work based environment.

SUGGESTED DURATION : 16 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO2.1. Describe and identify team role and responsibility in a team.

LO2.2. Describe work as a team member.

CBC Computer Systems Servicing NC II - 16 -

LO2.1.DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM

ASSESSMENT CRITERIA:

2.1.1. Role and objective of the team is identified.

2.1.2. Team parameters, relationships and responsibilities are identified.
2.1.3. Individual role and responsibilities within team environment are identified.
2.1.4. Roles and responsibilities of other team members are identified and
recognized.
2.2.5. Reporting relationships within team and external to team are identified.

CONTENTS:

 Team role.
 Relationship and responsibilities
 Role and responsibilities with team environment.
 Relationship within a team.

CONDITIONS:

The students/trainees must be provided with the following:

 Standard operating procedure (SOP) of workplace

 Job procedures
 Client/supplier instructions
 Quality standards
 Organizational or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Written test
 Observation
 Simulation
 Role playing

- 17- CBC Computer Systems Servicing NC II

LO2.2 DESCRIBE WORK AS A TEAM MEMBER

ASSESSMENT CRITERIA:

2.2.1. Appropriate forms of communication and interactions are undertaken.

2.2.2. Appropriate contributions to complement team activities and objectives were
made.
2.2.3. Reporting using standard operating procedures followed.
2.2.4. Development of team work plans based from role team were contributed.

CONTENTS:

 Communication process
 Team structure/team roles
 Group planning and decision making

CONDITIONS:

The students/trainees must be provided with the following:

 SOP of workplace
 Job procedures
 Organization or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 18 -

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes in promoting career
growth and advancement, specifically to integrate personal objectives with
organizational goals set and meet work priorities and maintain professional growth
and development.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO3.1. Integrate personal objectives with organizational goals

LO3.2. Set and meet work priorities
LO3.3. Maintain professional growth and development

- 19- CBC Computer Systems Servicing NC II

LO3.1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

ASSESSMENT CRITERIA:

3.1.1. Personal growth and work plans towards improving the qualifications set for
professionalism are evident.
3.1.2. Intra and interpersonal relationship in the course of managing oneself based
on performance evaluation is maintained.
3.1.3. Commitment to the organization and its goal is demonstrated in the
performance of duties.
3.1.4. Practice of appropriate personal hygiene is observed.
3.1.5. Job targets within key result areas are attained.

CONTENTS:

 Personal development-social aspects: intra and interpersonal development

 Organizational goals
 Personal hygiene and practices
 Code of ethics

CONDITIONS:

The students/ trainees must be provided with the following:

 Workplace
 Code of ethics
 Organizational goals
 Hand outs and Personal development-social aspects
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Demonstration
 Self paced instruction

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

CBC Computer Systems Servicing NC II - 20 -

LO3.2.SET AND MEET WORK PRIORITIES

ASSESSMENT CRITERIA:

3.2.1. Competing demands to achieve personal, team and organizational goals and
objectives are prioritized.
3.2.2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3.2.3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
3.2.4. Job targets within key result areas are attained.

CONTENTS:

 Organizational key result areas (KRA)

 Work values and ethical standards
 Company policies on the use and maintenance of equipment

CONDITIONS:

The students/ trainees must be provided with the following

 Hand outs on
- Organizational KRA
- Work values and ethics
- Company policies and standards
- Sample job targets
 Learning guides
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Group discussion
 Structured activity
 Demonstration

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

- 21- CBC Computer Systems Servicing NC II

LO3.3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA:

3.3.1. Training and career opportunities relevant to the job requirements are
identified and availed.
3.3.2. Licenses and/or certifications according to the requirements of the
qualifications are acquired and maintained
3.3.3. Fundamental rights at work including gender sensitivity are manifested/
observed
3.3.4. Training and career opportunities based on the requirements of industry are
completed and updated.

CONTENTS:

 Qualification standards
 Gender and development (GAD) sensitivity
 Professionalism in the workplace
 List of professional licenses

CONDITIONS:

The students/trainees must be provided with the following

 Quality standards
 GAD handouts
 CD’s, VHS tapes on professionalism in the workplace
 Professional licenses samples

METHODOLOGIES:

 Interactive lecture
 Film viewing
 Role play/simulation
 Group discussion

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

CBC Computer Systems Servicing NC II - 22 -

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES

MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes required to comply
with the regulatory and organizational requirements for occupational health and
safety such as identifying, evaluating and maintaining occupational health and safety
(OHS) awareness.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO4.1. Identity hazards and risks

LO4.2. Evaluate hazards and risks
LO4.3. Control hazards and risks
LO4.4. Maintain occupational health and safety awareness

- 23- CBC Computer Systems Servicing NC II

LO4.1. IDENTIFY HAZARDS AND RISKS

ASSESSMENT CRITERIA:

4.1.1. Workplace hazards and risks are identified and clearly explained.
4.1.2. Hazards/risks and its corresponding indicators are identified in with the
company procedures.
4.1.3. Contingency measures are recognized and established in accordance with
organizational procedures.

CONTENTS:

 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators

CONDITIONS:

The students/trainees must be provided with the following:

 Workplace
 Personal protective equipment (PPE)
 Learning guides
 Hand-outs
- Organizational safety and health protocol
- OHS indicators
- Threshold limit value
- Hazards/risk identification and control
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Symposium
 Group dynamics

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical examination
 Written examination

CBC Computer Systems Servicing NC II - 24 -

LO4.2. EVALUATE HAZARDS AND RISKS

ASSESSMENT CRITERIA:

4.2.1. Terms of maximum tolerable limits are identified based on threshold limit
values (TLV)
4.2.2. Effects of hazards are determined.
4.2.3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.

CONTENTS:

 TLV table
 Philippine OHS standards
 Effects of hazards in the workplace
 Ergonomics
 ECC Regulations

CONDITIONS:

The students/trainees must be provided with the following

 Hand outs on
- Philippine OHS standards
- Effects of hazards in the workplace
- Ergonomics
- ECC regulations
 TLV table
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Situation analysis
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Interview
 Written examination
 Simulation

- 25- CBC Computer Systems Servicing NC II

LO4.3. CONTROL HAZARDS AND RISKS

ASSESSMENT CRITERIA:

4.3.1. OHS procedures for controlling hazards and risk are strictly followed.
4.3.2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
4.3.3. Personal protective equipment (PPE) is correctly used in accordance with
organization’s OHS procedures and practices.
4.3.4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.

CONTENTS:

 Safety regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
 Contingency measures and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Hand outs on
- Safety Regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
- Contingency measures and procedures
 OHS personal records
 PPE
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Symposium
 Film viewing
 Group dynamics
 Self-paced instruction

ASSESSMENT METHODS:

 Written examination
 Interview
 Case/situation analysis
 Simulation

CBC Computer Systems Servicing NC II - 26 -

LO4.4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

ASSESSMENT CRITERIA:

4.4.1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
4.4.2. OHS personal records are filled up in accordance with workplace
requirements.
4.4.3. PPE are maintained in line with organization guidelines and procedures.

CONTENTS:

 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training

CONDITIONS:

The students/trainees must be provided with the following

 Workplace
 PPE
 OHS personal records
 CD’s, VHS tapes, transparencies
 Health record

METHODOLOGIES:

 Interactive lecture
 Simulation
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

- 27- CBC Computer Systems Servicing NC II

MODULES OF INSTRUCTION

COMMON COMPETENCIES

COMPUTER SYSTEMS SERVICING NC II

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTION :
This module covers the knowledge, skills, attitudes and values needed to
apply quality standards in the workplace. The unit also includes the application of
relevant safety procedures and regulations, organization procedures and customer
requirements.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1.1. Assess quality of received materials

LO1.2. Assess own work
LO1.3. Engage in quality improvement
LO1.1.ASSESS QUALITY OF RECEIVED MATERIALS

ASSESSMENT CRITERIA:

1.1.1 Work instruction obtained and work carried out in accordance with standard
operating procedures.
1.1.2 Received materials checked against workplace standards and specifications.
1.1.3 Faulty materials related to work are identified and isolated
1.1.4 Faults and any identified causes recorded and or reported to the supervisor
concerned in accordance with workplace procedures
1.1.5 Faulty materials are replaced in accordance with workplace procedures

CONTENTS:

 Reading skills required to interpret work instruction

 Workplace standards and specifications
 Procedures in obtaining and carrying out work instructions
 Quality checking procedures
 Fault identification and reporting
 Safety and environmental aspects of production process
 Carry out work in accordance with policies and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Work instructions
 Manuals (operation manual of the company/manufacturer’s instruction/service
manual)
 Company/workplace standards and specifications

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO1.2.ASSESS OWN WORK

ASSESSMENT CRITERIA:

1.2.1. Documentation relative to quality within the company identified and used
1.2.2. Completed work checked against workplace standards and specifications
1.2.3. Errors are identified and isolated
1.2.4. Information on the quality and other indicators of production procedures
recorded in accordance with workplace procedures
1.2.5. In cases of deviation from specific quality standards, causes documented and
reported in accordance with the workplace’s standard operating procedures.

CONTENTS:

 Communication skills needed to interpret and apply defined work procedures

 Identifying errors (deviation from customer and or organization requirements)

CONDITIONS:

The students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO1.3.ENGAGE IN QUALITY IMPROVEMENT

ASSESSMENT CRITERIA:

1.3.1. Process improvement procedures participated in relative to workplace

assignment
1.3.2. Work carried out in accordance with process improvement procedures
1.3.3. Performance of operation or quality of product of service to ensure customer
satisfaction monitored

CONTENTS:

 Relevant production processes, materials and products

 Safety and environmental aspects of production processes
 Critical thinking
 Quality improvement processes

CONDITIONS:

The students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTION :
This module covers the knowledge, skills, attitudesand values needed to
perform computer operations which include inputting, accessing, producing, and
transferring data using the appropriate hardware and software.

NOMINAL DURATION : 16 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO2.1. Plan and prepare for tasks to be taken/undertaken

LO2.2. Input data into computer
LO2.3. Access information using computer
LO2.4. Produce output/data using computer systems
LO2.5. Use basic functions of a Web browser to locate information
LO2.6. Maintain computer equipment and systems
LO2.1.PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

2.1.1. Requirements of tasks determined in accordance with the required output

2.1.2. Appropriate hardware and software selected according to task assigned and
required outcome
2.1.3. Task planned to ensure that OH and S guidelines and procedures followed
2.1.4. Client-specific guidelines and procedures followed
2.1.5. Required data security guidelines applied in accordance with existing
procedures

CONTENTS:

 Reading and comprehension skills required to interpret work instructions and to

interpret basic user manuals
 OH and S principles and responsibilities
 Main types of computers and basic features of different operating systems
 Main parts of a computer
 Storage devices and basic categories of memory
 Relevant types of software
 General security, privacy legislation and copyright

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO2.2.INPUT DATA INTO COMPUTER

ASSESSMENT CRITERIA:

2.2.1 Data entered into the computer using appropriate program/application in

accordance with company procedure
2.2.2 Accuracy of information checked and information saved in accordance with
standard operating procedures
2.2.3 Inputted data stored in storage media according to requirements
2.2.4 Work performed within ergonomic guidelines

CONTENTS:

 Relevant types of software

 Communication skills to identify lines of communication, request advice, follow
instructions and receive feedback
 Storage devices and basic categories of memory
 Basic ergonomics of keyboard and computer user

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO2.3.ACCESS INFORMATION USING COMPUTER

ASSESSMENT CRITERIA:

2.3.1 Correct program/application selected based on job requirements

2.3.2 Program/application containing the information required accessed according
to company procedures
2.3.3 Desktop icons correctly selected, opened and closed for navigation purposes
2.3.4 Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards

CONTENTS:

 Relevant types of software

 Business application
 System software
 Basic ergonomics of keyboard and computer user

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO2.4.PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM

ASSESSMENT CRITERIA:

2.4.1. Entered data processed using appropriate software commands

2.4.2. Data printed as required using computer hardware/peripheral devices in
accordance with standard operating procedures
2.4.3. Files and data transferred between compatible systems using computer
software, hardware/peripheral devices in accordance with standard operating
procedures

CONTENTS:

 Relevant types of software

 Computer peripherals
 Storage devices and basic categories of memory

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- printer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO2.5.USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION

ASSESSMENT CRITERIA:

2.5.1. Information requirements for Internet search established

2.5.2. Browser launched
2.5.3. Search engine loaded
2.5.4. Appropriate search criteria and/or URL of site entered
2.5.5. Relevant links followed to locate required information
2.5.6. Useful pages bookmarked or printed as required

CONTENTS:

 Web surfing
 Web browsers
 Search engines
 URLS and keywords
 Links
 Bookmarking

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks
- Paper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO2.6.MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS

ASSESSMENT CRITERIA:

2.6.1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2.6.2. Basic file maintenance procedures implemented in line with standard
operating procedures

CONTENTS:

 Security measures
 Anti-virus software/programs
 File Management

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION

MODULE TITLE : PERFORMING MENSURATION AND CALCULATION

MODULE DESCRIPTION :
This unit covers the knowledge, skills and attitudesand values needed
identify, care, and use measuring instruments.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO3.1. Select measuring instruments

LO3.2. Carry out measurements and calculation
LO3.3. Maintain measuring instruments
LO3.1. SELECT MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

3.1.1. Object or component to be measured identified

3.1.2. Correct specifications obtained from relevant source
3.1.3. Measuring tools selected in line with job requirements

CONTENTS:

 Types of components and object to be identified

 Knowing the correct specifications of the relevant sources
 Identify the necessary measuring tools in selecting the job requirements
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Try square
 Protractor
 Steel rule
 Taper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO3.2.CARRY OUT MEASUREMENTS AND CALCULATION

ASSESSMENT CRITERIA:

3.2.1. Appropriate measuring instrument selected to achieve required outcome.

3.2.2. Accurate measurements obtained for job.
3.2.3. Calculation needed to complete work tasks are performed using the four
fundamentals operations (addition, subtractions, multiplication and division)
3.2.4. Calculation involving fractions, percentages, and mixed numbers used to
complete workplace tasks.
3.2.5. Instruments read to the limit of accuracy of the tool.

CONTENTS:

 Identifying appropriate measuring instruments to be used.

 Use accurate measurements for the tasks given.
 Using the four fundaments of mathematical operations
 Introducing proper procedure in calculating fractions, percentages, and mixed
numbers to perform in the given tasks.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Torque gauge
 Combination gauge
 Volume
 Area
 Circumference
 Thickness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO3.3.MAINTAIN MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

3.3.1. Measuring instruments not dropped to avoid damage.

3.3.2. Measuring instruments cleaned before and after using.
3.3.3. Proper storage of instruments undertaken according to the manufacturer’s
specifications and standard operating procedures.

CONTENTS:

 Using appropriate instruments tools to avoid damage.

 Proper procedure in cleaning up the workplace before and after using
 Identifying the proper storage of the instruments to be kept that met the
manufacturer’s specifications and standard to avoid damage in mismatching.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Straight edge
 Steel rule
 Displacement
 Inside diameter
 Outside diameter
 Thickness
 Taper
 Out of roundness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING

MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL

DRAWING

MODULE DESCRIPTION :
This module covers the knowledge, skills and attitude and values needed to
prepare/interpret diagrams, engineering abbreviation and drawings, symbols and
dimensions

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO4.1. Identify different kinds of technical drawings

LO4.2. Interpret technical drawing
LO4.3. Prepare/make changes on electrical/electronic schematics and
drawings
LO4.4. Store technical drawings and equipment/instruments
LO4.1.IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS

ASSESSMENT CRITERIA:

4.1.1. Correct technical drawing selected according to job requirements

4.1.2. Technical drawings segregated in accordance with the types and kinds of
drawings.

CONTENTS:

 Drawing conventions
 Symbols
 Dimensioning conventions
 Markup/notation of drawings

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and Instrumentation diagrams
 Loop diagrams
 System control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO4.2.INTERPRET TECHNICAL DRAWING

ASSESSMENT CRITERIA:

4.2.1. Components, assemblies or objects recognized as required

4.2.2. Dimensions of the key features of the objects depicted in the drawing correctly
identified
4.2.3. Symbols used in the drawing identified and interpreted correctly
4.2.4. Drawing checked and validated against job requirements or equipment in
accordance with standard operating procedures

CONTENTS:

 Reading skills required to interpret work instructions

 Skills in interpreting electrical / electronic signs and symbols

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location Plans
 Process and Instrumentation diagrams
 Loop diagrams
 System Control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO4.3.PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS
AND DRAWINGS

ASSESSMENT CRITERIA:

4.3.1. Electrical/ Electronic schematic drawn and correctly identified

4.3.2. Correct drawing identified, equipment selected and used in accordance with
job requirements

CONTENTS:

 Mathematics
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Components/dividers
 Drawing boards
 Rulers
 T-square
 Calculator

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO4.4.STORE TECHNICAL DRAWINGS AND EQUIPMENT/INSTRUMENTS

ASSESSMENT CRITERIA:

4.4.1 Care and maintenance of drawings are undertaken according to company

procedures
4.4.2 Technical drawings are recorded and inventory is prepared in accordance
with company procedures
4.4.3 Proper storage of instruments is undertaken according to company
procedures

CONTENTS:

 Reading skills required to interpret work instruction

 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Block diagrams
 Lay-out plans
 Location plans
 Process and instrumentation diagrams
 Loop diagrams
 System Control Diagrams
 Components/dividers

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : USE HAND TOOLS

MODULE TITLE : USING HAND TOOLS

MODULE DESCRIPTION :
This unit covers the knowledge, skills and attitudes on the safe use, handling
and maintenance of tools.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO5.1. Plan and prepare for tasks to be undertaken

LO5.2. Prepare hand tools
LO5.3. Use appropriate hand tools and test equipment
LO5.4. Maintain hand tools
LO5.1.PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

5.1.1. Tasks to be undertaken properly identified.

5.1.2. Appropriate hand tools identify
5.1.3. Hand tools selected according to the task requirements

CONTENTS:

 Identifying appropriate hand tools

 Identifying tasks
 Selecting appropriate hand tools

CONDITIONS:

The students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers,

pliers, punches
 Wrenches
 files

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO5.2.PREPARE HAND TOOLS

ASSESSMENT CRITERIA:

5.2.1. Appropriate hand tools checked for proper operation and safety
5.2.2. Unsafe or faulty tools identified
5.2.3. Marked all tools for repair according to standard company procedures

CONTENTS:

 Operation of hand tools

 Function of hand tools
 Common faults of hand tools
 Safety requirements of hand tools
 Preparing tools

CONDITIONS:

The students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting,

 Tool set ( screwdrivers, pliers, punches, wrenches, files)

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO5.3.USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT

ASSESSMENT CRITERIA:

5.3.1. Tools used according to tasks undertaken

5.3.2. All safety procedures in using tools observed at all times
5.3.3. Malfunctions, unplanned or unusual events reported to the supervisor

CONTENTS:

 Function of tools
 Safety requirements of tools
 Proper used of tools
 Creating report for malfunctions, unplanned or unusual events

CONDITIONS:

The students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening
 Simple tool repairs
 Hand sharpening
 Adjustment using correct procedures

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO5.4.MAINTAIN HAND TOOLS

ASSESSMENT CRITERIA:

5.4.1. Tools used according to tasks undertaken

5.4.2. Routine maintenance of tools undertaken according to standard operational
procedures, principles and techniques
5.4.3. Tools stored safely in appropriate locations in accordance with manufacturers
specifications or standard operating procedures

CONTENTS:

 Maintenance of tools
 Storage of tools
 Standard operational procedures, principles and techniques in maintaining a tools

CONDITIONS:

The students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT

MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING

AND ELECTRONICS CIRCUIT COMPONENT

MODULE DESCRIPTION :
This unit covers the knowledge, skills and attitudes and values needed to
terminate and connect electrical wiring and electronic circuits.

NOMINAL DURATION : 12 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO6.1. Plan and prepare for termination/connection of electrical

wiring/electronics circuits
LO6.2. Terminate/connect wiring/electronic circuits
LO6.3. Test termination/connections of electrical wiring/electronics
circuits
LO6.1.PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL
WIRING/ELECTRONICS CIRCUITS

ASSESSMENT CRITERIA:

6.1.1. Materials checked according to specification and tasks

6.1.2. Appropriate tools and equipment selected according to tasks requirements
6.1.3. Task is planned to ensure OH & S guidelines and procedures followed.
6.1.4. Electrical wiring/electronic, circuits correctly prepared for
connecting/termination in accordance with instructions and worksite
procedures.

CONTENTS:

 Identified the materials needed to perform the given specification

 Used appropriate tools and equipment as required in the given tasks
 Prior planning to perform the specific guidelines and procedures
 Ensuring the accuracy and correctness of electrical/wiring and electronics
connections to be used and placed in the worksite.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
 Soldering lead
 Toots and equipment
 Pliers
 Personal Protective Equipment
 Goggles

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO6.2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS

ASSESSMENT CRITERIA:

6.2.1. Safety procedures in using tools observed at all times and appropriate
personal protective equipment used
6.2.2. All works undertaken safety in accordance with the workplace and standard
procedures.
6.2.3. Appropriate ranges of methods in termination/connection used according to
specifications, manufacturer’s requirements and safety.
6.2.4. Correct sequence of operation followed
6.2.5. Accessories used adjusted, if necessary
6.2.6. Confirm termination/connections undertaken successfully in accordance with
job specification.

CONTENTS:

 Provide necessary safety procedures in using tools and appropriate protective

equipment in the worksite.
 Tasks given are based to standards procedures in accordance with the safety
requirements.
 Identifying appropriate methods in terminating connection are according to
prescribed standards.
 Using proper sequence of operation
 Jobs performance must be in accordance with the standard procedures.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves
METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO6.3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS
CIRCUITS

ASSESSMENT CRITERIA:

6.3.1. Testing of all completed termination/connections of electric wiring/electronic

circuits conducted for compliance with specification and regulations using
appropriate procedures and equipment
6.3.2. Wiring and circuits checked using specified testing procedures
6.3.3. Unplanned events or conditions responded to in accordance with established
procedures.

CONTENTS:

 Using of appropriate tools in testing of the different circuits connected to ensure

the validity and conformity of the connection
 Identify the accurate tools to checked the specified wiring circuits
 Reading skills required to interpret work instruction
 Communication skills
 Responding as compliance with the standard established procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHOD:
 Direct observation
 Practical demonstration
UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS

MODULE TITLE : Testing Electronic Components

MODULE DESCRIPTION :
This module covers the knowledge, skills and attitudes and values needed to
terminate and connect electrical wiring and electronic circuits.

NOMINAL DURATION : 16 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO7.1. Determine criteria for testing electronics components

LO7.2. Plan an approach for component testing
LO7.3. Test components
LO7.4. Evaluate the testing process
LO7.1.Determine criteria for testing electronics components

ASSESSMENT CRITERIA:

7.1.1. Work instructions are obtained and clarified based on job order or client
requirements
7.1.2. Responsible person is consulted for effective and proper work coordination
7.1.3. Data sheets/Application notes are obtained and interpreted based on
manufacturer’s specifications
7.1.4. Testing criteria are defined to ensure that components meet technical and
quality requirements
7.1.5. Document and communicate testing criteria to relevant personnel.

CONTENTS:
 Identified the materials needed to perform the given specification
 Reading skills required to interpret work instruction
 Electrical Theory
o Principles of electrical/electronic circuits
o Identifying sources of electricity
o Identifying conductors and insulators
o Describing resistance and identify resistors
o Supplying different voltage using variable power supply

 Work Safety requirements and economy of materials with durability

 Correct usage of hand tools based on the job requirements

CONDITIONS:
The students/trainees must be provided with the following:
 Check list with table format with the following criteria
o controls
o effectiveness
o efficiency
o bug detection
o functionality, including flow
o interoperability
o performance
o reliability
o operating parameters

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO7.2. Plan an approach for component testing

ASSESSMENT CRITERIA:

7.2.1. Various testing methods based on types of electronic components are

Identified
7.2.2. Characteristics and appropriateness of testing methods to be used during
development and on completion is determined
7.2.3. Testing methods in relation to appropriate testing strategy are
considered/selected
7.2.4. Plan for testing components at specified points during development and on
completion is developed
7.2.5. Required test & measuring instruments in accordance with established
procedures and tools are prepared and checked
7.2.6. Records system to document testing results, including problems and faults is
established

CONTENTS:

 Testing methods
- automated
- debugging
- inspection
- platform testing
- prototyping

 Characteristics and appropriateness of testing methods

- Testing strategy:
- Passive testing
- Dynamic testing
- In-circuit testing
- Test and measuring instruments
- Variable DC power supply
- Digital VOM
- analog VOM
- dual trace triggered oscilloscope

 function generator
Records system metadata:
 description of fault
 identification of code
 user responses
 written or verbal comments
 quantitative data
 remedial action taken
 retest result
 date
 tester's detail
 questionnaire
 survey
CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Reporting forms

 Tools
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
- Rubber Mats

 Personal protective equipment

- Goggles
- Gloves

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO7.3.Test Components

ASSESSMENT CRITERIA:

7.3.1. Testing methods are applied to ensure that products meet creative,
production and technical requirements
7.3.2. Problems and faults detected by testing are recorded and remedial steps
taken in records system is documented
7.3.3. Problems and faults detected during testing are resolved in accordance with
agreed project or industry practice
7.3.4. Evaluate final products against the previously determined criteria
7.3.5. Testing process is documented and summarized evaluation report is
submitted to relevant personnel

CONTENTS:
Test and measuring instruments :
 Variable DC power supply
 Digital VOM
 analog VOM
 dual trace triggered oscilloscope
 function generator

Testing strategy:
 Passive testing
 Dynamic testing
 In-circuit testing

Systems and Processes

 Measuring resistance using VOM

 Testing resistors
 Measuring current and voltage using VOM
 Analyzing simple circuit using ohms and power law
 Analyzing series/parallel circuits using ohms and power law
 Describing alternating current circuits
 Observing waveform using oscilloscope
 generating waveform in various frequency using function generator
 Measuring frequency using oscilloscope
 Measuring capacitance using VOM
 Describing capacitance and identifying capacitors
 Testing capacitors
 Analyzing series/parallel capacitances
 Describing inductance and identifying inductors
 Testing inductors
 analyzing series parallel inductors
 describing the characteristic of transformers
 describing and identifying semiconductor diode
 testing semiconductor diode
 analyzing rectifier circuits
 describing and identifying bipolar transistor
  testing bipolar transistor
 analyzing amplifier circuit
 analyzing multi-vibrator circuit
 describing and analyzing digital gate
 testing logic gates
 analyzing logic networks
 analyzing sequence circuits

CONDITIONS:
The students/trainees must be provided with the following:

Materials:

 Contact cleaner
 Filler (lead-free)

Tools:

 Screwdriver (standard)
 Screwdriver (Philips)
 Long nose pliers
 Mechanical pliers
 Allen wrench
 Crimping tools
 Soldering iron
 Solder sucker
 Wire stripper
 Portable electric hand drill
 Drill bit
 Precision screw drivers
 Anti-static devices
 Flash light/Head mounted light
 Electronic tester VOM

Equipment:
 Oscilloscope

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
LO7.4. Evaluate the Testing Process

ASSESSMENT CRITERIA:

7.4.1. Testing methods that were successful and those that led to difficulties are
identified based on industry standards
7.4.2. Testing process and records system are evaluated based on standard
procedures
7.4.3. Test results/findings are documented for subsequent components testing.

CONTENTS:

 Metadata:
- description of fault
- identification of code
- user responses
- written or verbal comments
- quantitative data
- remedial action taken
- retest result
- date
- tester's details

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Reporting forms
- Ballpen

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
MODULES OF INSTRUCTION

CORE COMPETENCIES

COMPUTER SYSTEMS SERVICING NC II

UNIT OF COMPETENCY: INSTALL AND CONFIGURE COMPUTER SYSTEMS

UNIT MODULE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS

MODULE DESCRIPTOR :
This module covers the outcomes required in installing and configuring
desktop and workstation computers systems. It consists of competencies to
assemble computer hardware, install operating system and drivers for
peripherals/devices, and install application software as well as to conduct testing and
documentation.

NOMINAL DURATION : 60 hours

QUALIFICATION LEVEL : NC II

PREREQUISITE : Common Competencies

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1.1. Assemble computer hardware

LO1.2. Prepare installer
LO1.3. Install operating system and drivers for peripherals/ devices
LO1.4. Install application software
LO1.5. Conduct testing and documentation

- 67- CBC Computer Systems Servicing NC II

LO1.1. Assemble Computer Hardware

ASSESSMENT CRITERIA:
1.1.1. Unit assembly is planned and prepared to ensure OH&S policies and
procedures are followed in accordance with systems requirements.
1.1.2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
1.1.3. Tools, equipment and testing devices needed to carry out the installation
work are obtained in accordance with established procedures and checked for
correct operation and safety.
1.1.4. Computer hardware is assembled in accordance with established
procedures and systems requirements
1.1.5. Basic-input-output-system (BIOS) configuration is performed in accordance
with hardware requirements.

CONTENTS:
 Multimedia Viewing for Resource Based CBLM
 Safety Handling of computer parts
 Types of parts of computer
 Types of Peripheral devices
 Computer assembly procedure
 Desktop PC interface/hook up procedures
 Identification and compatibility of the Motherboard
 Types of BIOS function

CONDITIONS:
The students/trainees must be provided with the following:
 OH&S Policies and Procedures
- Occupational Health and Safety Laws
- Personal Safety
- Workplace Hazards
- Environment Laws
 Tool, Equipment and testing devices
- Protective eyewear
- Screw drivers (assorted)
- Allen wrench (0.05 – 0.25 inch)
- Flash light
- Mirror (inspection)
- Sharp pointed tweezers
- Antistatic wrist wrap
 Computer hardware
- Motherboard
- Hard disk
- Video card
- Sound card
- Optical disk drives
- Memory modules
- Power
CBC Computer Systems Servicing NC II - 68 -
  PC or workstation
 Computer peripherals/devices

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Multimedia Viewing

ASSESSMENT METHODS:
 Practical Demonstration with oral questioning
 Interview
 Portfolio

- 69- CBC Computer Systems Servicing NC II

LO1.2. Prepare Installer

ASSESSMENT CRITERIA:
1.2.1. Portable bootable devices are created in accordance with software
manufacturer instruction
1.2.2. Customized installers are prepared in accordance with software utilization
guide and end user agreement.
1.2.3. Installation of portable applications are carried out in accordance with
software user guide and software license

CONTENTS:

Multimedia Viewing for Resource Based CBLM

 TYPES COMPUTER OPERATING SYSTEM

- Windows (7, Vista, 8, Windows Server 2008)
- MAC OS X
- Linux
 Disk Management (Hirens Disk Manager)
 Uses of Utilities/Software
- Virtualization Software
- Disk Management Software
- Anti-virus/ Diagnostic software
- Device Drivers
 Procedure on how to prepare installer
- Portable bootable device (flash drive)

CONDITIONS:

The students/trainees must be provided with the following:

 Operating Systems
- Windows
- MAC OS X
- Linux
 PC or Workstation
 Computer Peripherals/Devices
 Device Driver and Software application/programs
 Flash drive minimum of 4GB

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

CBC Computer Systems Servicing NC II - 70 -

LO1.3. Install operating system and drivers for peripherals/ devices

ASSESSMENT CRITERIA:

1.3.1. Operating system (OS) is installed in accordance with established

installation procedures and to comply with end-user requirements
1.3.2. Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures.
1.3.3. OS and drivers updates/patches are accessed and installed in accordance
with manufacturer’s recommendations and requirements
1.3.4. On-going checks of the quality of the work are undertaken in accordance with
established procedures

CONTENTS:

 Operating Systems (OS) Installation Procedures

 Procedure on Device Drivers/ Peripherals Installation
 Drivers/Software update procedures
 Different Ways to establish installation
- Automatic Installation
- Custom Installation
- Installation from optical devices
- Installation from portable devices
- Installation via network

CONDITIONS:

The students/trainees must be provided with the following:

PC or Workstation
Computer peripherals/devices
Device Drivers and software application/programs
Peripherals/Devices
- Printer
- Interface cards
 TV Tuner
 Video cards
 Sound cards
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Multimedia Viewing

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

- 71- CBC Computer Systems Servicing NC II

LO1.4. Install Application Software

ASSESSMENT CRITERIA:

1.4.1. Application software are installed based on software installation guides,

end-user requirements and software license agreement
1.4.2. Variation to application software installation is carried out in accordance to
customer/client requirements
1.4.3. Software updates are accessed and installed in accordance with
manufacturer’s recommendations and requirements

CONTENTS:

 Types of Application Software & use of application programs

 MS OFFICE Application
 Adobe Products
 Antivirus

 Application installation procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Application software
 MS OFFICE Application
 Adobe Products
 Antivirus
 Productivity tools

 Device Drivers

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 72 -

LO1.5. Conduct Testing and Documentation

ASSESSMENT CRITERIA:
1.5.1. Devices / systems and/or installation is tested to determine whether it
conforms to requirements
1.5.2. Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
1.5.3. 5S and 3Rs are followed according to environmental policies
1.5.4. Documentation in relation to the test is forwarded to appropriate personnel
and/or authority in accordance with requirements

CONTENTS:

 Stress testing procedures

 Burn-in
 Bandwidth Testing
 5S and 3rs environment policies
 Steps in preparing Maintenance Report

CONDITIONS:

The students/trainees must be provided with the following:

- Tools and test instruments

- PC or workstation
- Computer peripherals/devices
- Maintenance Report Template

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Direct observation
 Practical demonstration

- 73- CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : Set-up Computer Networks

MODULE TITLE : Setting –up Computer Networks

MODULE DESCRIPTOR :
This module covers the outcomes required in setting-up computers networks
for LANs and small-office home-office (SOHO) systems. It consists of competencies
to install network cables, set network configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and test the configured computer
networks.

NOMINAL DURATION : 60 hours

QUALIFICATION LEVEL : NCII

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO2.1. Install Network cables

LO2.2. Set network configuration
LO2.3. Set router/Wi-Fi/ wireless access point/repeater configuration
LO2.4. Inspect and test the configured computer networks

CBC Computer Systems Servicing NC II - 74 -

LO2.1. Install Network Cables

ASSESSMENT CRITERIA:

2.1.1. Cable routes are determined and planned in accordance with network
design and actual installation site.
2.1.2. Network materials necessary to complete the work are identified and
obtained in accordance with established procedures and checked against
systems requirements
2.1.3. Tools, equipment and testing devices needed to carry out the installation
work are obtained in accordance with established procedures and checked for
correct operation and safety
2.1.4. Appropriate personal protective equipment is used and OHS policies and
procedures are followed
2.1.5. Copper cable splicing is performed based on Electronic Industries
Alliance/Telecommunications Industry Association (EIA/TIA) standards
2.1.6. Network cables and cable raceway are installed in accordance with
established procedures and installation requirements
2.1.7. Installation work is performed and is checked to ensure no unnecessary
damage has occurred and complies with requirements
2.1.8. OHS standards and 5S principles are followed according to enterprise
requirements
2.1.9. Excess components and materials are disposed of based on WEEE directives and
4Rs waste management program.

CONTENTS:

 Computer networks concepts

 Network cable installation procedures
 Copper cable splicing and cable testing procedures
 Cable troubleshooting techniques
 Types of Networking cables
 Philippine Electrical Code relevant to data connection
 OHS standards and 5s principles
 4Rs Environment Policies
 Managing waste from electrical and electronic equipment (WEEE)

- 75- CBC Computer Systems Servicing NC II

CONDITIONS:

The students/trainees must be provided with the following:

 Tools:
 LAN Tester
 Protective eyewear
 Crimping tools
 Wire stripper

 Materials
Cables
 UTP Cable
Terminals (Switches, Routers)
Cable Ties
Insulators

 PPE
 Gloves
 Goggles

 Philippine Electrical Code

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

CBC Computer Systems Servicing NC II - 76 -

LO2.2. Set Network Configuration

ASSESSMENT CRITERIA:

2.2.1. Network connectivity of each terminal is checked in accordance with network

design.
2.2.2. Any fault or problem in the network system is diagnosed and remedied in line
with the standard operating procedures.
2.2.3. Network interface card (NIC) settings are configured in accordance with
network design.
2.2.4. Communication checking between terminals are carried out in accordance
with OS network configuration guides
2.2.5. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:

 Multimedia Viewing for Resource Based CBLM

 Local area network (LAN) Port configuration
 Troubleshooting Standard Operating Procedure

CONDITIONS:

The students/trainees must be provided with the following:

 Laptop
 Desktop
 Printer

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

- 77- CBC Computer Systems Servicing NC II

LO2.3. Set Router/ Wifi/ Wireless Access Point/ Repeater Configuration

ASSESSMENT CRITERIA:

2.3.1. Client Device systems settings are configured in accordance with

manufacturers’ instructions and end-user preferences
2.3.2. Local area network (LAN) port is configured in accordance with
manufacturers’ instructions and network design
2.3.3. Wide area network (WAN) port is configured in accordance with
manufacturers’ instructions and network design
2.3.4. Wireless settings are configured in accordance manufacturers’ instructions,
network design and end-user preferences
2.3.5. Security/Firewall/Advance settings are configured in accordance with
manufacturers’ instructions and end-user preferences

CONTENTS:

 Multimedia Viewing for Resource Based CBLM

 Router/Wifi/Wireless Access Point/Repeater Configuration
 Wireless setting configuration
 Wide area network (WAN) port configuration
 Security/firewall/advance setting configuration

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- PC (Servers)
- PC/Workstations
- Laptops
 Router/Wifi/Wireless Access Point
 Device Installers (router/wireless access points)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Multimedia Viewing

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

CBC Computer Systems Servicing NC II - 78 -

LO2.4. Inspect and Test the Configured Computer Networks

ASSESSMENT CRITERIA:

2.4.1. Final inspections are undertaken to ensure that the configuration done on the
computer networks conforms with the manufacturer’s instruction/manual
2.4.2. Computer networks are checked to ensure safe operation.
2.4.3. Reports are prepared/completed according to company requirements.

CONTENTS:

 Network connectivity testing

 Checking computer networks procedure
 Accomplishing installation and service report

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- PC (Servers)
- PC/Workstations
- Laptops
 Router/Wifi/Wireless Access Point
 Device Installers (router/wireless access points)
 Installation and Service Report template

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

- 79- CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : Set-up Computer Server

MODULE TITLE : Setting–up Computer Server

MODULES DESCRIPTOR :
This module covers the knowledge, skills and attitudes needed to set-up
computer servers for LANs and SOHO systems. It consists of competencies to set-
up user access and configures network services as well as to perform testing,
documentation and pre-deployment procedures.

NOMINAL DURATION : 40 hours

CERFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO3.1. Set – up user access

LO3.2. Configure network services
LO3.3. Perform testing, documentation, pre-deployment procedures

CBC Computer Systems Servicing NC II - 80 -

LO3.1.Set-up User Access

ASSESSMENT CRITERIA:
3.1.1. User folder is created in accordance with network operating system (NOS)
features
3.1.2. User access level is configured based on NOS features and established
network access policies/end-user requirements.
3.1.3. Security check is performed in accordance with established network access
policies/end-user requirements.

CONTENTS:
 Multimedia Viewing for Resource Based CBLM
 Network Operating System (NOS) Operation

CONDITIONS:

The students/trainees must be provided with the following:

 Network Operating System (NOS)
 PC(Server)
 PC(Client)
 Printer
 Laptop
 Wireless Access Point
 Switch (8, 16, 24 ports)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Multimedia Viewing

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

- 81- CBC Computer Systems Servicing NC II

LO3.2. Configure Network Services

ASSESSMENT CRITERIA:
3.2.1. Normal functions of server are checked in accordance with manufacturer’s
instructions
3.2.2. Required modules /add-ons are installed/updated based on NOS installation
procedures
3.2.3. Network services to be configured are confirmed based on user/system
requirements
3.2.4. Operation of network services are checked based on user/system
requirements
3.2.5. Unplanned events or conditions are responded to in accordance with
established procedures
CONTENTS:
 Multimedia Viewing for Resource Based CBLM
 Network Operating System (NOS) Operation

CONDITIONS:

The students/trainees must be provided with the following:

 Network Operating System (NOS)
 PC(Server)
 PC(Client)
 Printer
 Laptop
 Wireless Access Point
 Switch (8, 16, 24 ports)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Practical Demonstration with Oral Questioning
 Interview
 Portfolio

CBC Computer Systems Servicing NC II - 82 -

LO3.3.Perform Testing, Documentation and Pre-deployment Procedures

ASSESSMENT CRITERIA:
3.3.1. Pre-deployment procedures is undertaken based on enterprise policies and
procedures
3.3.2. Operation and security check are undertaken based on end-user
requirements
3.3.3. Reports are prepared/completed according to enterprise policies and
procedures.

CONTENT
 Network Operating System (NOS) Operation
- Testing Network Procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Network Operating System (NOS)
 PC(Server)
 PC(Client)
 Printer
 Laptop
 Wireless Access Point
 Switch (8, 16, 24 ports)

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group Discussion

ASSESSMENT METHODS:
 Direct observation
 Practical Demonstration

- 83- CBC Computer Systems Servicing NC II

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS

AND NETWORKS

MODULE DESCRIPTOR :
This module covers the knowledge, skills and attitudes needed to maintain
and service computer systems and networks.

NOMINAL DURATION : 20 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO4.1. Plan and prepare for maintenance and repair

LO4.2. Maintain computer systems and networks
LO4.3. Diagnose faults of computer systems and networks

CBC Computer Systems Servicing NC II - 84 -

LO4.1. Plan and Prepare for the Maintenance and Repair

ASSESSMENT CRITERIA:

4.1.1. Maintenance and/or Diagnosis of faults is planned and prepared in line with
job requirements.
4.1.2. Tools, equipment and testing devices needed for the maintenance are
obtained and checked for correct operation and safety
4.1.3. Materials necessary to complete the work are obtained in accordance with
established procedures and checked against job requirements.
4.1.4. OHS policies and procedures are followed in line with job requirements.
4.1.5. Computer systems and networks for maintenance are checked against
job/service order or instructions and specifications.

CONTENTS:
 Maintenance and repair procedure
 OHS Maintenance Procedure

CONDITIONS:
The students/trainees must be provided with the following:
 Equipment :
- Maintenance bench
- Power supply equipment
 Tools
- Brush (Paint Brush)
- Multimeter
 Manuals
 Maintenance Plan Template

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Observation with oral questioning

 Interview
 Portfolio

- 85- CBC Computer Systems Servicing NC II

LO4.2. Maintain Computer Systems and Networks

ASSESSMENT CRITERIA:
4.2.1. Appropriate personal protective equipment is used in line with standard
procedures.
4.2.2. Normal function of computer systems and networks are checked in
accordance with manufacturer’s instructions.
4.2.3. Scheduled/periodic maintenance is performed in accordance with
manufacturer’s requirements.
4.2.4. Where necessary, needed repairs/replacements are made in accordance with
established procedures.
4.2.5. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:
 Maintenance and repair procedure
 OHS Maintenance Procedure

CONDITIONS:
The students/trainees must be provided with the following:
 Equipment :
- Maintenance bench
- Power supply equipment
 Tools
- Brush (Paint Brush)
- Multimeter
 Manuals
 Maintenance Plan Template

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 86 -

LO4.3. Diagnose Faults of Computer Systems and Networks

ASSESSMENT CRITERIA:

4.3.1. Appropriate personal protective equipment is used in line with standard

procedures.
4.3.2. Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
4.3.3. Contingency measures are managed and implemented in accordance with
established procedures
4.3.4. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:

 Network connectivity testing

 Checking computer networks procedure
 Accomplishing installation and service report

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- PC (Servers)
- PC/Workstations
- Laptops
 Router/Wifi/Wireless Access Point
 Device Installers (router/wireless access points)
 Installation and Service Report template

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration

- 87- CBC Computer Systems Servicing NC II

LO4.4. Rectify/Correct Defects in Computer Systems and Networks

ASSESSMENT CRITERIA:
4.4.1. Appropriate personal protective equipment is used in line with standard
procedures.
4.4.2. Defective components or parts are replaced or corrected without damage to
the surrounding environment or services
4.4.3. Adjustments, if necessary are made in accordance with established
procedures
4.4.4. Unplanned events or conditions are responded to in accordance with
established procedures.

CONTENTS:

 Types of PPE ( Goggle, Face mask)

 Network connectivity testing
 Checking computer networks procedure
 Accomplishing installation and service report

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- PC (Servers)
- PC/Workstations
- Laptops
 Router/Wifi/Wireless Access Point
 Device Installers (router/wireless access points)

 Goggle, Face mask

 Installation and Service Report template

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Direct observation
 Practical demonstration
 Oral and written exam

CBC Computer Systems Servicing NC II - 88 -

LO4.5. Inspect and Test the Computer Systems and Networks

ASSESSMENT CRITERIA:
4.5.1. Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
4.5.2. Computer systems and networks are checked/tested to ensure safe
operation.
4.5.3. OHS standards and 5S principles are followed according to enterprise policies
4.5.4. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
4.5.5. Excess components and materials are disposed of based on WEEE directives and
3Rs waste management program.
4.5.6. Report is prepared and completed according to company requirements

CONTENTS:

 Types of PPE (Goggle, Face mask)

 Network connectivity testing
 Checking computer networks procedure
 Accomplishing installation and service report

CONDITIONS:

The students/trainees must be provided with the following:

 Computer system:
- PC (Servers)
- PC/Workstations
- Laptops
 Router/Wifi/Wireless Access Point
 Device Installers (router/wireless access points)
 Installation and Service Report template
 Goggle, Face mask

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
 Oral and written exam

- 89- CBC Computer Hardware Servicing NC II