0% found this document useful (0 votes)
26 views4 pages

Incident

This document contains a list of support tickets/issues reported by employees. It includes details like the ticket number, date/time reported, short description of the issue, the person who reported it, assigned priority level and current status. The issues range from being unable to access various software applications and servers, to problems with specific devices or networks. Many of the tickets involve the SAP platform and related applications.

Uploaded by

Abhishek Pandey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
26 views4 pages

Incident

This document contains a list of support tickets/issues reported by employees. It includes details like the ticket number, date/time reported, short description of the issue, the person who reported it, assigned priority level and current status. The issues range from being unable to access various software applications and servers, to problems with specific devices or networks. Many of the tickets involve the SAP platform and related applications.

Uploaded by

Abhishek Pandey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Number Problem Opened Short description Caller Priority State

INC001002 2023-06-19 03:42:01 this is update Aileen 5- New


3
INC001002 2023-06-19 03:11:23 this is tes Mottern
Alene Planning
5- New
2
INC001002 2023-06-19 02:22:03 integration3
test Rabeck
Alejandro Planning
5- New
1
INC001002 2023-06-19 02:16:51 test integration2 Mascall
Aileen Planning
5- New
0
INC001001 2023-06-19 01:50:47 This ticket is from Mottern
Abel Tuter Planning
5- New
9
INC001001 2023-06-19 00:09:08 instance1
this is new test sd integration Planning
5- New
8
INC001001 PRB00076 2023-06-16 00:37:04 this is test api user Planning
5- New
6
INC001001 01
PRB00010 2023-06-14 11:08:48 test Alfonso Planning
2 - High In Progress
5
INC001001 01 2023-06-14 10:16:18 test Griglen
System 5- On Hold
3
INC000900 PRB00001 2018-08-30 01:06:16 test Administrat
David Miller Planning
4 - Low New
9
INC000900 09
PRB00001 2018-08-31 21:35:21 Email server is David Miller
1 - Critical New
5
INC000900 09
PRB00000 2018-09-01 06:13:30 down.
Defect tracking tool David Miller
3- New
4
INC000900 55
PRB00001 2018-08-30 02:17:32 is down.sign into the
Cannot Moderate
David Miller
3- New
3
INC000900 06
PRB00000 2018-09-16 05:49:23 company portal
My computer app
is not Moderate
David Miller
3- Closed
2
INC000900 53
PRB00010 2018-09-11 20:56:26 detecting
Unable to the
post Moderate
David Miller
3- New
1
INC000811 00
PRB00010 content on a :Wiki
2019-07-29 11:48:43 Assessment ATF Moderate
survey user
5 - New
2
INC000811 00
PRB00010 Assessor
2019-07-22 14:04:57 ATF : Test1 System Planning
5- New
1
INC000800 02
PRB00010 2021-01-15 13:04:14 ATF:TEST2 Administrat
survey user Planning
5- New
1
INC000700 00
PRB00001 2018-10-16 22:47:51 Need access to the David Miller Planning
4 - Low New
2
INC000700 06 common drive.
2018-10-16 22:47:10 Employee payroll David Miller 1 - Critical New
1
INC000199 PRB00010 2020-06-07 09:02:25 application server is Problem
Unable to access 5- On Hold
0
INC000060 01
PRB00001 2023-03-09 01:42:59 The USB port on my Beth Anglin Planning
the personal details Coordinator 5- Closed
1
INC000006 09 PC stopped working
2016-12-12 07:19:57 Unable to connect to Joe Planning
3- Closed
0
INC000005 PRB00000 email
2016-08-10 09:14:29 Unable to access Employee
Rick Berzle Moderate
3- New
9
INC000005 55 team file
2016-08-10 09:37:45 Performanceshare Bow Moderate
5- New
8
INC000005 PRB00000 problems
2016-08-10 09:14:59 Performance with email Ruggeri
Bertie Luby Planning
5- New
7
INC000005 55
PRB00000 problems with
2023-02-20 20:47:23 SAP Sales app is wifi Carol Planning
1 - Critical In Progress
5
INC000005 11
PRB00000 not accessible
2015-11-02 12:49:08 SAP Materials Coughlin
Christen 1 - Critical On Hold
4
INC000005 11
PRB00000 2023-02-20 12:48:46 Management
The SAP HR is slow Mitchell
Margaret 1 - Critical In Progress
3
INC000005 11
PRB00000 2023-02-20 12:48:40 application is not
SAP Financial Grey
Bud 1 - Critical In Progress
2
INC000005 11
PRB00000 2023-02-20 12:48:32 Accounting
Manager can't Richman
Joe 1 - Critical In Progress
1
INC000005 11 access
2023-02-20 13:58:24 Can't SAP
access Employee
Jerrod 1 - Critical In Progress
0
INC000004 Exchange server - is
2023-02-20 13:56:37 Network storage Bennett
Beth Anglin 2 - High In Progress
9
INC000004 PRB00000 2015-11-02 14:05:36 unavailable
Having problems Luke 4 - Low On Hold
8
INC000004 06 2023-02-20 12:53:18 with
IssueSales Tools
with email Wilson
Joe 3- In Progress
7
INC000004 PRB00000 2023-02-20 14:04:15 Can't access SFA Employee
Bud Moderate
3 - New
6
INC000004 06 2022-12-13 16:47:08 software
Can't log into SAP Richman
Joe Moderate
2 - High In Progress
4
INC000004 2022-12-13 16:44:53 from my laptop
My desk phone Employee
Bow 3- In Progress
1
INC000004 does not
2022-12-13 16:42:45 JavaScript work
error on Ruggeri
Bud Moderate
3- On Hold
0
INC000003 hiring page
2022-12-13 16:41:01 Trouble of to
getting Richman
Bud Moderate
5 - New
9
INC000003 2022-12-18 16:36:44 my PDF docsserver
Oregon mail are all Richman
Bow Planning
4 - Low Closed
8
INC000003 locked from editing
2022-12-13 16:34:56 Request for a new Ruggeri
Sam 3- In Progress
7
INC000003 2022-12-18 16:33:49 service
Issue with Sorokin
Carol Moderate
5- Closed
6
INC000003 2022-12-21 16:32:47 networking Coughlin
Reset my password Natasha Planning
5- Closed
5 Ingram Planning
INC000003 2022-11-24 12:25:29 Does not look like a Rick Berzle 1 - Critical Closed
4
INC000003 2022-11-27 14:22:52 backup occurred
File Server is 80% David Loo 1 - Critical Closed
3
INC000003 full - Needs
2022-12-03 16:19:36 EMAIL Server upgrade
Down Joe 5- Closed
2
INC000003 Again
2022-11-15 16:18:03 Need help with Employee
Joe Planning
1 - Critical In Progress
1
INC000003 2022-12-19 16:01:12 Remedy. Can weto
Lost connection Employee
Rick Berzle 5- Closed
0
INC000002 2022-12-11 16:00:44 I can't get mynetwork
the wireless Charlie Planning
5- In Progress
9
INC000002 2022-12-04 15:58:00 weather
My disk is report
still Whitherspo
Rick Berzle Planning
5- Closed
8
INC000002 2022-12-09 15:55:55 Please removeCan't
having issues. the Fred Luddy Planning
2 - High In Progress
7
INC000002 2022-11-25 15:54:59 latest
Seem hotfix
to havefrom
an my Rick Berzle 5- Closed
6
INC000002 issue with my
2022-11-20 15:53:46 Need to add more hard Don Planning
1 - Critical In Progress
5
INC000002 2022-12-24 15:52:52 memory
Issue with toalaptop
web Goodliffe
Fred Luddy5- Closed
4
INC000002 page on wiki
2022-12-18 15:52:01 New employee hire Fred Luddy Planning
5- Closed
1
INC000002 PRB00000 2022-12-10 15:51:35 I need a Fred Luddy Planning
5- In Progress
0
INC000001 03
PRB00000 2022-11-30 15:44:39 Can't launch 64-bit Fred Luddy Planning
replacement iPhone, 2 - High In Progress
9
INC000001 01 Windows 7
2022-11-28 15:42:46 Sales forecastvirtual Taylor 1 - Critical In Progress
8
INC000001 spreadsheet is
2015-08-12 16:41:00 How do I create a Vreeland
Joe 1 - Critical On Hold
7
INC000001 sub-folder
2022-11-22 15:40:23 Rain is leaking on Employee 1 - Critical
Bow In Progress
6
INC000001 2022-11-27 15:38:46 main
I can'tDNS Server
launch my Ruggeri
Fred Luddy 1 - Critical In Progress
5
INC000001 VPN client since
2022-11-16 15:37:35 Missing my home the Bow 1 - Critical Closed
4
INC000001 directory
2022-12-23 15:15:58 EMAIL is slow when Joe Ruggeri 1 - Critical Closed
3
INC000001 an attachment
2022-11-26 15:07:00 Customer didn'tis Employee 5 -
Don Closed
2
INC000001 2022-12-19 15:01:12 receive
Need new eFax Goodliffe
Don Planning
3- Closed
1
INC000001 2022-12-12 14:53:02 Need Oracle 10GR2 Fred Luddy Moderate
Blackberry set up Goodliffe 4 - Low Closed
0
INC000000 2022-12-18 14:50:23 installed
Reset my password Rick Berzle 1 - Critical Closed
9
INC000000 2022-12-19 15:08:39 Printer in my office Joe 1 - Critical Closed
8
INC000000 2015-08-12 16:08:24 is out of
Need tonerto
access Employee
Joe 1 - Critical On Hold
7
INC000000 PRB00000 2022-12-11 15:08:05 sales
HangsDB for the
when trying Employee
Joe 1 - Critical Closed
6
INC000000 08 to print VISIO
2022-12-07 15:06:52 CPU load high for Employee
Alejandro 1 - Critical Closed
5
INC000000 over 10email
2022-12-18 14:49:22 Forgot minutes Mascall
Fred Luddy 1 - Critical Closed
4
INC000000 2022-12-12 15:07:30 password
Wireless access is Joe 1 - Critical In Progress
3
INC000000 PRB00000 2022-12-05 15:07:12 down in my
Network file area
shares Employee
Fred Luddy 1 - Critical On Hold
2
INC000000 07
PRB00000 access issue
2022-12-11 15:09:51 Can't read email Fred Luddy 1 - Critical Closed
1 07
Category Assignment group Assigned to Updated Updated by
Inquiry / Application 2023-06-19 03:44:52 admin
Help
Inquiry / Development
Application 2023-06-19 03:12:05 admin
Help
Inquiry / Development
Application 2023-06-19 02:22:29 admin
Help
Inquiry / Development
Application 2023-06-19 02:20:54 admin
Help
Inquiry / Development
Application 2023-06-19 02:11:23 admin
Help
Inquiry / Development 2023-06-19 00:15:46 integration_
Help
Inquiry / 2023-06-18 10:30:37 user
admin
Help
Inquiry / 2023-06-18 10:40:58 admin
Help
Inquiry / ATF_TestGroup_N 2023-06-14 11:21:53 admin
Help
Inquiry / etwork 2023-06-18 10:44:31 admin
Help
Software 2023-06-19 11:00:16 system
Software 2023-06-18 11:07:06 admin
Inquiry / 2023-06-18 10:57:18 admin
Help
Hardware 2023-06-18 10:49:24 admin
Inquiry / 2023-06-18 10:43:33 admin
Help
Inquiry / 2023-06-18 10:45:40 admin
Help
Inquiry / 2023-06-18 10:47:22 admin
Help
Inquiry / 2023-06-18 11:02:28 admin
Help
Inquiry / 2023-06-18 10:48:29 admin
Help
Hardware Openspace 2023-06-19 11:09:13 system
Inquiry / 2020-06-07 09:04:34 admin
Help
Hardware 2023-04-14 11:13:55 system
Inquiry / Network David Loo 2016-12-13 18:46:44 employee
Help
Inquiry / 2023-06-18 11:05:31 admin
Help
Inquiry / 2016-08-10 09:37:45 admin
Help
Inquiry / 2023-06-18 11:09:29 admin
Help Service Desk Beth Anglin 2023-03-06 15:08:31 admin
Software Service Desk 2015-11-24 07:47:36 admin
Inquiry / Software Beth Anglin 2023-03-13 12:42:25 admin
Help
Software Software Fred Luddy 2023-03-06 13:50:24 system
Software Software Don 2023-03-13 12:40:45 admin
Hardware Hardware Goodliffe
Beth Anglin 2023-03-13 12:49:40 admin
Network Hardware Don 2023-03-13 12:52:34 admin
Goodliffe
ITIL User 2015-11-24 07:46:20 admin
Inquiry / Software Beth Anglin 2023-03-13 12:51:52 admin
Help
Software Software 2023-02-19 14:37:27 glide.maint
Fred Luddy 2023-03-13 12:52:03 admin
Hardware ITIL User 2023-03-13 12:52:15 admin
Inquiry / ITIL User 2023-03-13 12:46:30 admin
Help
Network Network 2023-03-13 12:39:15 admin
Software Service Desk Luke Wilson 2023-03-13 12:57:55 admin
Inquiry / Service Desk Howard 2023-03-13 12:51:40 admin
Help
Inquiry / Network Johnson
Luke Wilson 2023-03-13 12:57:58 admin
Help
Inquiry / Service Desk Luke Wilson 2023-03-13 13:16:15 admin
Help
Software Software David Loo 2023-03-13 12:53:47 admin
Inquiry / Hardware Don 2023-03-13 13:15:24 admin
Help
Inquiry / Hardware Goodliffe
David Loo 2023-03-13 13:15:54 admin
Help
Inquiry / David Loo 2023-03-13 12:44:20 admin
Help
Hardware Network David Loo 2023-03-13 13:15:37 admin
Inquiry / Service Desk Don 2023-03-13 12:50:57 admin
Help
Inquiry / Service Desk Goodliffe
Don 2023-03-13 13:15:31 admin
Help
Software Goodliffe
ITIL User 2023-03-13 12:52:24 admin
Hardware Hardware Don 2023-03-13 13:15:35 admin
Hardware Goodliffe
ITIL User 2023-03-13 12:44:35 admin
Inquiry / Service Desk ITIL User 2023-03-13 13:15:44 admin
Help
Inquiry / Beth Anglin 2023-03-13 12:56:12 admin
Help
Inquiry / ITIL User 2023-03-13 12:45:32 admin
Help
Software Bud 2023-03-13 12:46:13 admin
Richman
ITIL User 2023-03-13 12:37:49 admin
Inquiry / Service Desk Fred Luddy 2015-11-24 07:47:36 admin
Help
Hardware Hardware ITIL User 2023-03-13 12:51:23 admin
Software Software Don 2023-03-13 12:50:33 admin
Inquiry / Goodliffe
Bud 2023-03-13 20:51:32 system
Help
Inquiry / Software Richman
David Loo 2023-03-13 12:54:48 admin
Help
Software Database David Loo 2023-03-13 12:56:12 admin
Inquiry / Hardware ITIL User 2023-03-13 12:56:31 admin
Help
Database Database Don 2023-03-13 13:16:35 admin
Inquiry / Service Desk Goodliffe
David Loo 2023-03-13 13:16:04 admin
Help
Inquiry / Hardware ITIL User 2023-03-13 13:16:02 admin
Help
Database David Loo 2015-11-24 07:47:36 admin
Software Software Howard 2023-03-13 13:15:59 admin
Hardware Hardware Johnson
Bud 2023-03-13 20:51:32 system
Inquiry / Service Desk Richman
Bud 2023-03-13 13:16:24 admin
Help
Network Network Richman
Beth Anglin 2023-03-13 12:51:14 admin
Network Network Howard 2023-03-13 12:51:11 admin
Network Service Desk Johnson
Charlie 2023-03-13 13:16:07 admin
Whitherspoo

You might also like