MS-720 V12.75 - Training Guide

IT Certification Guaranteed, The Easy Way!
Exam : MS-720
Title : Microsoft Teams Voice

Engineer
Vendor : Microsoft
Version : V12.75
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NO.1 You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites.
The solution must meet the technical requirements.
What should you include in the recommendation?
(A). Teams Calling Plans
(B). Direct Routing without media bypass
(C). Operator Connect
(D). Direct Routing with media bypass
Answer: C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/pstn-connectivity
Topic 1, Litware
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and
warehouse sites- Currently, the PBXes are linked through the corporate WAN and an inter-office dial
plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are
used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to
migrate directly to Teams Phone. During the pilot, a response group was created, and the response
group is still in use. Agents in the response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client
and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control.
Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly to the on-
site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop
client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA
along with the sites' existing ISDN trunks.
Currently, users ax the company's warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses' PA system
automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as
compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that
cannot run the desktop or web versions of the Teams client-Users at the retail sites have the Teams
app and an associated data plan installed on their mobile device. Currently, each retail site uses a
managed SD-WAN appliance to connect to both the internet and the corporate WAN. The users
report that in the event of an internet outage at the retail sites, they can use their mobile devices,
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which have strong reception.

Planned Changes
Litware plans to implement the following changes:
* Maintain the existing emergency call PA integration.
* Replace the existing IP-PBX solutions by using Teams Phone.
* Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible.
During the planned deployment of Teams Phone, Litware will open a new retail site in the United
Kingdom that will have five users. Litware does not have any existing telephony in the United
Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the
users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone
carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits
beginning with a zero followed by a subscriber number of eight digits. For example, an E.164 number
of +61370105550 will be translated to 03 7010 5550, and +61255505550 will be translated to 02
5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
- Minimize the amount of voice traffic over the-WAN.
- Whenever possible, use natively supported Teams solutions.
* Avoid replacing existing analog device adapters and SIP phones.
* Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
* Ensure that the retail sites can place and receive calls in the event of a WAN failure.
* Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate
site.
* Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams
service failure.
* Provide users at the United Kingdom retail site with phone numbers. The users must only be
allowed to make in-country calls.
* Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call
queue. The agents must be able to use their existing handset.
NO.2 You need to assign a license to users to meet the technical requirements.
How should you complete the PowerShell script? To answer, select the appropriate options in the
answer area.
NOTE: Each correct selection is worth one point.
Answer:
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Reference:
https://docs.microsoft.com/en-us/powershell/module/microsoft.graph.users.actions/set-
mguserlicense?view=graph-powershell-beta
https://docs.microsoft.com/en-us/skypeforbusiness/skype-for-business-and-microsoft-teams-add-
on-licensing/assign-skype-for-business-and-microsoft-teams-licenses
NO.3 You need to ensure that numbers dialed from the Melbourne warehouse conform to the
dialing rules of the phone earner. How should you complete the command? To answer, select the
appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Answer: New-CsTeamsTranslationRule -Identity ..... -Pattern `^\+61(\d{9})$`
NO.4 You are replacing the on-site PBX at the Georgia warehouse with Teams.
You need to maintain the functionality of the PBX after migrating to Teams.
Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct
locations. Each step may be used once, more than once, or not at all You may need to drag the split
bar between panes or scroll to view content.
St
Se
4
Answer:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies
NO.5 You need to assign a phone number to User1 to meet the technical requirements.
How should you complete the command? To answer, select the appropriate options in the answer
area.
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Answer:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csuser?view=skype-ps
NO.6 You are configuring the new call queue to replace the response group.
Which setting should you disable to ensure that the agents can receive calls from the call queue?
(A). Music on hold
(B). Attendant routing
(C). Conference mode
(D). Round robin
Answer: C
NO.7 You need to connect the analog intercoms to Teams Phone.

Which two actions should you perform? Each correct answer presents part of the solution.
(A). Create a trusted application endpoint for Teams.
(B). Create a resource account for each intercom.
(C). Register the ATAs with a Teams-certified SBC.
(D). Create a configuration profile for IP phones.
(E). Enable Direct Routing to a Teams-certified SBC.
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Answer: C,E
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-analog-devices This is a case study.
Case studies are not timed separately. You can use as much exam time as you would like to complete
each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the
time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, dick the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirements, existing environment and problem statements- If
the case study has an All Information tab, note that the information displayed is identical to the
information displayed on the subsequent tabs. When you are ready to answer a question, click the
Question button to return to the question.
NO.8 You need to recommend a solution for the new United Kingdom retail site. The solution must
meet the technical requirements. Which three actions should you include in the recommendation?
Each correct answer presents part of the solution. NOTE Each correct selection is worth one point.
(A). From the Microsoft Teams admin center, assign a voice routing policy to the users.
(B). From the Microsoft 365 admin center, modify the office phone numbers of the users.
(C). From the Microsoft Teams admin center, modify the dial-out settings of the users.
(D). From the Microsoft Teams admin center, assign the phone numbers to the users.
(E). From the Microsoft Teams admin center, order five user numbers.
(F). From the Microsoft 36S admin center, create a support ticket to request five phone numbers.
(G). From the Microsoft Teams admin center, assign a calling policy to the users.
Answer: A,C,E
Reference:
https://docs.microsoft.com/en-us/microsoftteams/getting-phone-numbers-for-your-users
Topic 2, Contoso
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by
using Azure AD Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in
Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by
using Azure AD Connect. Domain controllers Windows Server 2019.
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Microsoft Office 365

Contoso has a Microsoft 365 subscription. All users are assigned Microsoft 365 F3 licenses. Contoso
uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 -Gbps
internet circuit and the London office has a 100-Mbps internet circuit. Internet access for all the
offices is provided through the Toronto and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users
use various connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster
recovery between the Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers
(SBCs) that provide Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that
connect to a Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of [email protected].
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business
Server-certified. The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams
Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver
facility before deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
- Media flow/ for the remote sales team users must be optimized.
Contoso identifies the following technical requirements:
* During the limited pilot, the media path must be optimized.
* Media flow/ for the remote sales team users must be optimized.
* All sales team users require inbound toll free audio conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet
availability.
* When users in the returns department dial out, the outbound calls must display Contoso and the
department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and
video conferencing in Teams meetings. All sales team users require inbound toll free audio
conferencing-
* Users in the Vancouver facility must be able to place emergency calls regardless of internet
availability.
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* When users in the returns department dial out, the outbound calls must display Contoso and the
department's phone number.
* The video endpoints for the existing meeting rooms must be able to be used for both voice and
video conferencing in Teams meetings.
NO.9 In the Microsoft Call Quality Dashboard, you discover an increasing trend of poor-quality calls.
You need to implement a solution to identify problematic sites.
(A). Run the CQD User Feedback (Rate My Call) Report.
(B). Create a building data file.
(C). Upload a file to the Tenant Data Upload page.
(D). Upload a file to the Reporting Labels page.
(E). Create an endpoint data file.
(F). Install the Power Bl connector for Call Quality Dashboard (CQD).
Answer: B,C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-data
NO.10 You need to meet the technical requirements for the returns department.
answer area.
Answer:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-cscallinglineidentity?view=skype-ps
NO.11 You have a Microsoft Teams Phone deployment.

You need to implement PSTN connectivity by using Direct Routing.
What are three requirements for the implementation? Each correct answer presents part of the
solution.
Type text here
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(A). a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain
(B). a firewall rule that opens a TCP signaling port to Microsoft Teams
(C). a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP
address
(D). a firewall rule that opens a UDP signaling port to Microsoft Teams
(E). a Teams-certified Session Border Controller (SBC)
Answer: B,C,E
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan
NO.12 You have a Microsoft Teams Phone deployment that uses Direct Routing. The deployment
has the following configurations:
Direct Routing Session Border Controller (SBC) public IP subnet: 198.51.100.0/24 Teams client
external IP subnet: 203.0.113.0/24 Teams client internal IP subnet: 192.168.0.0/24 You need to
configure the network topology to support emergency call routing.
Which network range should you add to the trusted IP addresses?
(A). 52 112 0 0/14
(B). 198 51 100 0/24
(C). 203.0.113.0/24
(D). 192 168 0 0/24
Answer: C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology
NO.13 Note: This question is part of a series of questions that present the same scenario. Each
question in the series contains a unique solution that might meet the stated goals. Some question
sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these
questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be
able to see their call queue history and the shared transcribed voicemail. The solution must minimize
administrative effort.
Solution: You redirect calls for the call queue to a shared voicemail box.
Does this meet the goal?
(A). Yes
(B). No
Answer: B
Reference:
https://www.orbid365.be/shared-voicemail-arrives-in-teams/
Your company uses Microsoft Teams Calling Plans.
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The company acquires a small development team. Currently, users on the team have their own direct
inward dial (DID) numbers that have PSTN capabilities.
You migrate the users to Teams.
You need to ensure that the users have phone numbers.
Solution: From the Microsoft Teams admin center, you place a new order for service numbers.
(A). Yes
(B). No
Answer: B
Reference:
https://docs.microsoft.com/en-us/microsoftteams/getting-service-phone-numbers
NO.15 You have a dial plan named DPI.

You need to assign DPI to a new Microsoft Teams user named User1. You must verify that the
appropriate dial plan and the associated normalization rules are assigned to User1.
answer area.
Answer:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/create-and-manage-dial-plans
NO.16 Your company uses a third-party ticketing system.

You need to send an alert to the ticketing system when an IP phone goes offline.
What should you do?
(A). Add a webhook.
(B). Create a live events policy.
(C). Add a channel alert.
(D). Add a configuration profile for the IP phones.
Answer: A
NO.17 From Voice in the Microsoft Teams admin center, you select Operators and add an operator.
Type text here
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You need to enable users for Microsoft Teams Phone.

Which three actions should you perform in sequence? To answer, move the appropriate actions from
the list of actions to the answer area and arrange them in the correct order.
Answer:
1 - Acquire phone numbers.

2 - Create vaild emergency addresses.
3 - Assign phone numbers to users.
Reference:
https://docs.microsoft.com/en-us/microsoftteams/operator-connect-configure
NO.18 You are deploying Microsoft Teams Phone.

You need to provide a user with a device on his desk that can be used when the user's computer is
turned off. The device must meet the following requirements:
Support calls.
Support video.
Support speed dial.
Display chat history.
Which type of device should you provide?
(A). Teams-certified handset
(B). Teams display
(C). Teams panel
(D). Teams Rooms
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Answer: B
Reference:
https://support.microsoft.com/en-us/office/get-started-with-teams-displays-ff299825-7f13-4528-
96c2-1d3437e6d4e6
NO.19 You are adding new sites to your company.

The reporting team needs location-based reports in Microsoft Power B1 that include the subnet
information of the new sites.
You need to add the information to Microsoft Teams.
What should you do?
(A). From the Microsoft Call Quality Dashboard, upload tenant data.
(B). From the Microsoft Teams admin center, define a network subnet.
(C). From the Microsoft Teams admin center, define a network topology.
(D). From the Microsoft Teams admin center, add the subnets to the Network planner.
Answer: B
NO.20 You have a Microsoft Teams Phone deployment that uses Direct Routing.
You create a new Teams user named User1.
You need to enable User1 as an agent in a call queue.
What should you do first?
(A). Assign a dial plan to User!
(B). Assign a phone number to User1.
(C). Enable hosted voicemail for User1.
(D). Enable Enterprise Voice for User1.
Answer: D
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue
NO.21 Your company has offices in 10 countries. The company has a tenant dial plan configured for
each country.
The company recently opened an office in a new country.
You need to create a new tenant dial plan that meets the unique dialing requirements of the new
country.
What should you do?
(A). Run the New-CsOnlineVoiceRoutingPolicy cmdlet.
(B). From the Microsoft Teams admin center, select Voice, select Dial plan, and then select Add.
(C). From the Microsoft Teams admin center, select Locations, select Network topology, and then
select Add.
(D). Run the Sec-CsTenancDialPlan cmdlet.
Answer: B
Reference:
NO.22 Which two cmdlets should you run? Each correct answer presents part of the solution.
(A). You are enabling users for Direct Routing.
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(B). You already assigned licenses to the users.

(C). You need to complete the user setup.
Answer: A
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-enable-users
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-voice-routing

You need to implement Local Media Optimization for Direct Routing users at a site.
Users at the site frequently perform the following actions:
Park calls.
Place calls on hold.
Transfer calls to other users.
Escalate calls to conference calls.
Which action will be affected by implementing Local Media Optimization?
(A). Park calls.
(B). Transfer calls to other users.
(C). Escalate calls to conference calls.
(D). Place calls on hold.
Answer: C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-media-optimization#known-issues
Solution: You run the New-CsHybridTelephoneNumber cmdlet.
(A). Yes
(B). No
Answer: B
You need to implement Local Media Optimization.
In the Microsoft Teams admin center, you configure the external trusted IP addresses and define the
network regions, network sites, and network subnets.
What should you do next?
(A). Define a voice route.
(B). Assign Session Border Controllers (SBCs) to sites.
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(C). Create a trunk translation rule.

(D). Modify the default emergency calling policy
Answer: B
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-media-optimization-configure
NO.26 You are migrating users from Microsoft Skype for Business to Microsoft Teams.
You plan to create an auto attendant that can be used by all the users during the migration.
You need to create the resource account for the auto attendant
What should you use?
(A). the Resource accounts node in the Microsoft Teams admin center
(B). the Users node in the Microsoft 365 admin center
(C). the New-CsHybridApplicationEndpoint cmdlet
(D). the New-CsOnlineApplicationEndpoint cmdlet
(E). the New-CsOnlineApplicationlnstance cmdlet
Answer: A
NO.27 Once Direct Routing is deployed, you need to prepare the environment to support a reams
SBA in the Vancouver facility. The solution must meet the technical requirements.
Which three actions should you perform? Each correct answer presents part of the solution.
(A). Register an application in Azure Active Directory (Azure AD).
(B). Run the New-CsTeMsSurvivablcBranchAppliancc Cmdlet.
(C). Enroll the SBA server in Microsoft Intune.
(D). Configure the S8C for media bypass.
(E). Configure the SBC for call forking.
(F). Enable ForwardPAI on the online voice gateway.
Answer: A,B,D
Reference:
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance

You have two users that must receive calls for one another. When a call is received by one user, the
other user must only receive a visual notification.
(A). a calling policy
(B). call delegation
(C). group call pickup
(D). call parte and retrieve
(E). call forwarding
Answer: A
NO.29 You are selecting devices for use in conference rooms. The conference rooms must support
two front of room displays.
Which two types of devices meet the requirements? Each correct answer presents a complete
solution.
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(A). Microsoft Teams Rooms on Android
(B). Microsoft Teams displays
(C). Microsoft Teams audio conference phones
(D). Microsoft Teams Rooms on Windows
(E). Microsoft Surface Hub 2S
Answer: A,D
Reference:
https://docs.microsoft.com/en-us/microsoftteams/rooms/teams-devices-feature-comparison
NO.30 You have a Microsoft Teams Rooms on Windows system in a local conference room. The
system is NOT joined to Active Directory.
You need to ensure that the system can be managed by using RDP.
Answer:
1 - Configure the Remote Desktop settings and sign out

2 - Select the Administrator account and enter the password
3 - Press CTRL+ALT+DELETE
NO.31 Your company is migrating from a legacy PBX system to Microsoft Teams.
The phone number range is +1-423-555-1xxx. The PBX system uses four-digit dialing internally.
Extensions are the last four digits of the number.
You need to ensure that you can use four-digit dialing for your numbers in Teams. The solution must
minimize administrative effort. How should you configure the normalization rule? To answer, select
the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
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Answer:

You are deploying Direct Routing by using a certified Session Border ControNer CSBC). The FQDN of
the SBC is sbc1.contoso.com. You use signaling port 5067.
You cannot place calls and receive an error message in the Microsoft Teams admin center as shown
in the following exhibit.
What is a possible cause of the issue?

(A). The firewall blocks traffic on pan 5067
(B). Location-Based Routing is enabled for the SBC.
(C). Calling plan licenses are not assigned to users.
(D). The SIP options are disabled.
Answer: A
Reference:
17
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-
options-tls-certificate-issues
NO.33 Your company has an office in Seattle.

The default dial-in number for the company's Microsoft Teams meetings has an area code of 425.
The company does NOT have an office in New York. However, most of the company's customers are
in New York.
You need to get a new default dial- In number that has a local 718 area code. You will NOT define
additional location information in Teams.
Which two actions should you perform before you assign the bridge? Each correct answer presents
part of the solution.
(A). Get a Dedicated conference bridge (Toll) number.
(B). Search for new numbers by using a 718 area code.
(C). Get an auto attendant toll-free number.
(D). Get a Dedicated conference bridge (Toll Free) number.
(E). Search for new numbers by using New York.
Answer: A,D
NO.34 Your company hires a new employee in Lisbon.

You assign a Microsoft 365 E3 license to the employee.
The employee must schedule meetings that will include customers in Lisbon. The customers will dial
in to the meetings by using PSTN.
You need to ensure that the employee can send meeting invitations that include a dial-in
conferencing bridge. The bridge must be set to a local number in Lisbon instead of the company's
default dial-in conferencing bridge number.
(A). From Users in the Microsoft Teams admin center, edit the Audio conferencing settings of the
employee.
(B). From the Microsoft Teams admin center, modify the settings of the default conferencing bridge.
(C). From the Microsoft 365 admin center, assign an Auto Conferencing add-on license to the
employee.
(D). From the Microsoft 365 admin center, set the usage location of the employee to Portugal.
Answer: B,C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/audio-conferencing-in-office-365
https://docs.microsoft.com/en-us/microsoftteams/change-the-phone-numbers-on-your-audio-
conferencing-bridge

You deploy a new network site.
You discover that the new site is not listed in location-based reports. Other sites appear in the
reports.
You need to ensure that all the sites appear in the reports.
What should you do?
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(A). From Network planner in the Microsoft Teams admin center, modify an existing network plan.
(B). From Network planner in the Microsoft Teams admin center, add a new persona.
(C). From the Microsoft Call Quality Dashboard, select Tenant Data Upload and upload a CSV file that
contains the new network site only.
(D). From the Microsoft Call Quality Dashboard, select Tenant Data Upload and upload a CSV file that
contains all the network sites.
(E). From Network planner in the Microsoft Teams admin center, add a new network plan.
Answer: D
Reference:
https://docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-data

You have a dial plan that contains the following normalization rule:
Pattern: ^8?(\d{7})$
Translation: +1330$1
How will the phone numbers be normalized? To answer, select the appropriate options in the answer
area.
Answer:
19

You need to provide two users with the ability to share a single phone number for inbound and
outbound calling.
What are two ways to achieve the goal? Each correct answer presents a complete solution.
(A). call queues
(B). call forwarding
(D). call delegation
(E). call park
Answer: A,C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
https://docs.microsoft.com/en-us/microsoftteams/call-sharing-and-group-call-pickup
NO.38 You are deploying Microsoft Teams Calling Plans to three users as shown in the following
table.
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You need to resolve the issues.

What should you assign to each user? To answer, select the appropriate options in the answer area.
21
Answer:
22
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NO.39 You have Microsoft Teams Phone handsets.

You need to receive an alert when a handset of an executive goes offline.
What should you do in the Microsoft Team admin center?
(A). Create a Teams app setup policy and assign the policy to all executives.
(B). Create a configuration profile for IP phones.
(C). Register the handsets by using remote provisioning.
(D). Modify the device state rule.
Answer: D
Reference:
https://docs.microsoft.com/en-us/microsoftteams/alerts/device-health-status
NO.40 Your company has offices throughout the United States.

The company is opening a new office in Scranton. The office will occupy two floors in the same
building.
You need to ensure that if an emergency call is placed, the local emergency dispatchers know from
which floor the call came.
How should you complete the PowerShell script? To answer, drag the appropriate values to the
correct targets. Each value may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
24
Answer:
New-CsOnlineLisLocation
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinelislocation?view=skype-ps
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinelislocation?view=skype-ps
NO.41 You are optimizing a network to better support voice and collaboration workloads in
Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video
during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -iPVideoHode parameter to disabled.
(A). Yes
(B). No
Answer: A
NO.42 Your company uses Microsoft Skype for Business Server 2015 and Enterprise Voice as the
PSTN solution.
You plan to migrate all users to Microsoft Teams Calling Plans.
You will decommission Skype for Business Server after the migration is complete.
You need to ensure that all the users retain their current phone number once the migration is
complete. The solution must minimize the downtime of PSTN features for each user.
What should you do first?
(A). From the Microsoft 365 admin center, purchase Communications Credits for all the users.
(B). Schedule a port order for the phone numbers of all the users.
(C). From the Microsoft Teams admin center, order phone numbers for all the users.
(D). Migrate all the users to Teams.
Answer: B
Reference:
https://docs.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/transfer-phone-
numbers-to-teams
25
NO.43 You are deploying Microsoft Teams Phone.

You have offices in the United States, the United Kingdom, Brazil, India, and China.
You will use Direct Routing for all the locations.
You need to create a network topology for roaming bandwidth policies.
(A). Add the Teams client public IP addresses to the Trusted IPs list.
(B). Create a network site.
(C). From the Microsoft 365 admin center, assign a usage location.
(D). Set Preferred country or region for media traffic for the Session Border Controller (SBC).
(E). Implement dynamic emergency calling with Presence Information Data Format Location Object
(PIDF-LO).
Answer: A,B
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology
Solution: From the Microsoft Teams admin center, you create a new port order.
(A). Yes
(B). No
Answer: A
Reference:
https://docs.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/transfer-phone-
numbers-to-teams

You are deploying Direct Routing.
All users have a SIP URI in the format of [email protected]. The Session Border Controller (SBC) is
named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.
26

(A). The certificate does not match the FQDN on the SBC.
(B). The firewall blocks inbound traffic on port 443 to the SBC.
(C). Only TLS 1.0 is enabled on the SBC.
(D). Microsoft 365 Phone System licenses are not assigned to the users.
Answer: A
Reference:
Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video
during calls.
Solution: You run New-CsTeamsNetworkRoamingPolicy and set the -AllowiPvideo parameter to
$False.
(A). Yes
(B). No
Answer: B
NO.47 You need to migrate a Vancouver facility user named jsmith from Skype for Business Server to
Teams.
27
Answer:
1 - Assign the Microsoft 365 Phone System license to jsmith.

2 - Run the following command Move-,,,,,,,,
3 - Run the following command Grant-,,,,,,,
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/move-users-from-on-premises-to-teams
https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/move-users-from-on-premises-to-teams
28
NO.48 You have a Microsoft Teams Phone deployment that is used in the United States. You need to
ensure that emergency calls placed to 9911.
What should you configure?
(A). a dial plan normalization rule
(B). an emergency calling policy
(C). an emergency call routing policy
(D). an outbound PSTN number translation rule
Answer: C
NO.49 You are deploying Microsoft Skype for Business 3PIP phones to remote sites for use with
Microsoft Teams.
You need to sign each 3PIP phone in to Teams.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
(A). From the Microsoft Teams admin center, remotely provision a new device.
(B). From the device, instruct a local user to sign in from a computer that connects to the device by
using a USB cable.
(C). From the device, instruct a local user to sign in by using the device itself.
(D). From the device, instruct a local user to use the direct inward dial (DID) number and PIN of the
assigned account.
(E). From the device, instruct a local user to sign in from the web.
Answer: C,E

You need to configure voice routing for Direct Routing. The solution must only allow calling within the
United States and Canada for a user named user1 contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer,
move the appropriate actions from the list of actions to the answer area and arrange them in the
correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct
orders you select.
Answer:
Add a PSTN usage record named record1
Create a voice route
Create a Voice routing policy
Assign a voice routing policy to user1
29
1 - Create a voice routing policy.

2 - Assign a dial plan to user1.
3 - In the global dial plan, create a normalization rule that has a pattern of.......

You have a PBX that connects to the PSTN by using an E1/T1 Primary Rate interface (PRI).
You plan to migrate to Direct Routing by using the existing PSTN services.
What should you install upstream of the PBX?
(A). a physical Session Border Controller (SBC)
(B). an FXO SIP Analog Telephony Adapter (ATA)
(C). a virtual Session Border Controller (SBC)
(D). a Session Border Controller (SBC) in Azure
Answer: A

You need to ensure that a user named [email protected] can call international phone numbers by
using Direct Routing.
Which type of policy should you use?
(A). a caller ID policy
(B). a calling policy
(C). a teams policy
(D). a voice routing policy
Answer: C
NO.53 Your company has offices in Seattle.

You deploy Microsoft Teams Phone. You have three Session Border Controller (SBCs) named SBC1,
SBC2, and SBC3.
You need to configure voice routing to meet the following requirements:
All calls to area codes 425 and 206 must attempt to go to SBC1, and if SBC1 is unavailable, fail over to
SBC2.
All other calls to the United States and Canada must go out through SBC2.
International calls must go out through SBC2 or SBC3.
30
SBC1.contoso.com
Answer:
SBC1 only.
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinevoiceroute?view=skype-
ps
NO.54 You need to provide Microsoft Teams users with the ability to perform PSTN calling through a
Session Border Controller (SBC). Which licenses can you assign to achieve the goal?
(A). Office 365 E3 and Office 365 E5
(B). Microsoft 365 E3 and Microsoft 365 E5
(C). Microsoft 365 E5 and Office 365 E5
(D). Office 365 E3 and Microsoft 365 E3
Answer: D
NO.55 You need to prevent a specific user from calling international phone numbers from within a
Microsoft Teams meeting. What should you do?
(A). Assign a domestic-only calling plan to the user.
(B). Assign a tenant dial plan to the user.
(C). Disable Enterprise Voice for the user
(D). Assign a dial-out policy to the user.
(E). Remove Communications Credits from
Answer: D
Reference:
https://docs.microsoft.com/en-us/microsoftteams/outbound-calling-restriction-policies
NO.56 Your company has a Microsoft Teams Phone deployment.

You plan to deploy auto attendants and call queues.
The support desk requires that its auto attendant be able to forward calls after hours to local mobile
31
phone numbers.
You need to identify which licenses to assign to auto-attendant. The solution must minimize costs.
Which two licenses should you identify? Each correct answer presents part of the solution.
(A). Microsoft 365 Phone System
(B). Microsoft 365 Domestic Calling Plan
(C). Microsoft 365 Phone System - Virtual User
(D). Office 365 E3
(E). Microsoft 365 E5
(F). Microsoft 365 Domestic and International Calling Plan
Answer: B,C
Reference:
NO.57 The sales department at your company needs to route a call to multiple users and have calls
route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
(A). auto attendants
(B). caller ID policies
(C). calling policies
(D). call queues
(E). voice routing policies
Answer: A,D
Reference:
NO.58 You need to change the meeting entry notifications to play a tone instead of each attendee's
recorded name.
What should you configure in the Microsoft Teams admin center?
(A). the Caller ID policies node under Voice
(B). the Meeting settings node under Meetings
(C). the Conference bridges node under Meetings
(D). the Resource accounts node under Org-wide settings
(E). the Meeting policies node under Meetings
Answer: C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/turn-on-or-off-entry-and-exit-announcements-
for-meetings-in-teams
32
Solution: You configure the call queue to use a Microsoft 365 group.
(A). Yes
(B). No
Answer: A
Reference:
NO.60 Your company uses configuration profiles to manage Microsoft Teams-certified IP phones.
The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout
period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you locate each affected phone and
review the settings on the Details tab.
(A). Yes
(B). No
Answer: B
NO.61 What is a possible cause of the issue?

(A). The firewall blocks outbound traffic on port 443 to Microsoft Teams.
(B). The firewall blocks traffic to the signaling port on the SBC.
(C). TLS 1.2 is enabled on the SBC.
(D). Microsoft 365 Phone System licenses are not assigned to the users.
Answer: B
Reference:
period.
Solution: From Devices in the Microsoft Teams admin center, you select IP Phones, find the reported
phones, and review the Configuration profile column.
(A). Yes
(B). No
Answer: A
NO.63 You need to configure a toll-free dial in bridge for Teams meetings. The solution must meet
the technical requirements.
33
Which three prerequisites must be met before you can assign the toll-free bridge to Teams meeting
organizers? Each correct answer presents part of the solution.
(A). Purchase Communications Credits.
(B). Assign a phone number to a resource account.
(C). Get an auto attendant toll-free number.
(D). Get a Dedicated conference bridge (Toll Free) number.
(E). Purchase a Microsoft 365 Domestic and International Calling Plan license.
(F). From the meeting policy, set Allow dial -in users to bypass the lobby to On.
(G). Assign a phone number to the bridge.
Answer: A,D,G
Reference:
https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams
period.
Solution: From Users in the Microsoft Teams admin center, you locate each affected user and review
the settings on the Voice tab.
(A). Yes
(B). No
Answer: B
Solution: You configure the call queue to use a team and a channel.
(A). Yes
(B). No
Answer: A
Reference:
https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-
updated-method/

You are configuring emergency services for Direct Routing.
You need to notify a group of users when an emergency number is dialed.
34

(A). an emergency calling policy
(B). a calling policy
(C). an emergency call routing policy
(D). a voice routing policy
Answer: A
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-emergency-calling-policies
NO.67 You need to validate the limited pilot based on the technical requirements.
(A). Microsoft 365 network connectivity test tool
(B). self-help diagnostics for Teams
(C). the test -CsTeamsShiftsConnectionValidflte cmdlet
(D). the Teams device usage report in the Microsoft Teams admin center
Answer: A
Reference:
https://docs.microsoft.com/en-us/microsoft-365/enterprise/assessing-network-
connectivity?view=o365-worldwide
NO.68 You create a network region Region1 in Microsoft Teams.

You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?
(A). Create and assign a Teams Network Roaming Policy that has IP video disabled.
(B). Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbps.
(C). Run the Microsoft 365 network connectivity test tool.
(D). Tag all traffic with a DSCP value of 46.
Answer: A
Reference:
https://docs.microsoft.com/en-gb/powershell/module/skype/new-
csteamsnetworkroamingpolicy?view=skype-ps
NO.69 You have a Microsoft 365 tenant that has Modern authentication enabled for an services
Multi-factor authentication (MFA) is enforced for all users.
You are deploying Microsoft Teams Rooms.
The first time you attempt to sign in to a Teams Rooms, you receive an error message indicating that
the device cannot sign in to Teams.
You verify that Modern authentication is enabled in Teams Rooms.
What prevents you from signing in?
(A). The Microsoft Authenticates app is not configured for the Teams Rooms account-
(B). The Teams Rooms account is not licensed for Microsoft intune.
(C). Teams Rooms must be domain joined first.
(D). MFA is unsupported In reams Rooms.
Answer: A
35
NO.70 You have an analog phone system.

You plan to migrate to Microsoft Teams Phone.
You need to recommend devices for common area phones that any user can use. The solution must
meet the following requirements;
* Can access the Teams directory for dial by name.
* Can be administered remotely.
* Can place and pick up calls.
* Support hot desking.
* Minimize costs.
Which type of devices should you recommend?
Answer: C
You connect a new Session Border Controller (SBC).
You need to verify that all the voice features work as expected for calls that traverse the SBC What
should you use?
(A). the SIP Tester client script
(B). Microsoft 365 network connectivity test tool
(C). Microsoft Teams Network Assessment Tool
(D). Microsoft Remote Connectivity Analyzer
Answer: C
NO.72 Your company has a main office in Dallas.

The company has a Microsoft Teams Phone deployment.
Currently, the default audio conferencing bridge is set to a phone number that has a Miami area
code.
In the Microsoft Teams admin center, you get a number in the Dallas area code.
You need to assign the new Dallas number as the default audio conferencing bridge.
(A). the Conference bridges node under Meetings
(B). the Networks & locations node under Locations
(C). the Phone numbers node under Voice
(D). the Auto attendants node under Voice
Answer: A
Reference:
https://docs.microsoft.com/en-us/microsoftteams/change-the-phone-numbers-on-your-audio-
conferencing-bridge
36
Solution: You set the routing method for the call queue to Attendant routing.
(A). Yes
(B). No
Answer: B
Reference:
NO.74 You are planning a Microsoft Teams Phone deployment that will use Direct Routing. You need
to allow traffic from Microsoft 365 to a Session Border Controller (SBC). Which IP address ranges
should you allow through the firewall?
(A). 132.245.0.0/16 and 40.104.0.0/15
(B). 10.10.0.0/24 and 10.11.0.0/24
(C). 8.8.8.8/32 and 4.4.2.2/32
(D). 52.112.0.0/14 and 52.120.0.0/14
Answer: D
Reference:
NO.75 You have a Microsoft Teams Phone deployment. Direct Routing is enabled for all users. The
users can place and receive PSTN calls. You are implementing emergency numbers in Teams.
You need to remove the + symbol from any three-digit calls to the Session Border Controller (SBC)..
Answer:
37
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-
csteamstranslationrule?view=skype-ps
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-translate-numbers
NO.76 The network meeting settings for Microsoft Teams are configured as shown in the following
exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the
information presented in the graphic.
Answer:
NO.77 Your company currently allows call park lot all PSIN users. The call pack policies are
38
configured as shown in the exhibit. (Click the Exhibit tab.)
You have a Microsoft 365 group named Help Desk.

You need to ensure that only the Help Desk group can use call park. The solution must minimize the
number of policies and administrative effort.
(A). Assign Policy2 to all users.
(B). In the Global (Org-wide default) policy, set Allow call park to Off.
(C). Create a new call park policy named Policy2 and set Allow call park to Off.
(D). Assign Policy1 to the Help Desk group.
(E). Assign the Global (Org-wide default) policy to the users in the Help Desk group.
(F). Create a new call park policy named Policy1 and set Allow call park to On
Answer: B,D,F
Reference:
https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve

You are deploying Direct Routing with media bypass.
You need to define a Session Border Controller (SBC) in Teams.
How should you complete the command? To answer, select the appropriate options in the answer
area.
39
Answer:
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/new-csonlinepstngateway?view=skype-
ps
NO.79 You have a Microsoft Lync Server 2013 deployment.

Some users use Enterprise Voice.
You plan to migrate to Microsoft Teams.
You need to design a migration solution. The solution must minimize the impact on end users during
the migration.
What should you include in the solution?
(A). Migrate all users directly from Lync Server 2013 to Teams.
(B). Migrate the Enterprise Voice users from Lync Server 2013 to Microsoft Skype for Business Server
2019. and then migrate the Enterprise Voice users to Teams.
(C). Migrate all other users directly from Lync Server 2013 to Teams.
(D). Perform an in-place upgrade from Lync Server 2013 to Microsoft Skype for Business Server 2015,
and then migrate all users to Teams.
Answer: D

You have two users that must receive calls for one another. When a call is received by one user, the
other user must only receive a visual notification.
(A). a calling policy
(B). call delegation
40

(D). call parte and retrieve
(E). call forwarding
Answer: A

When you attempt to deploy a Session Border Controller (SBC) named sfac1xontoso.com. you receive
the following error message: "We cant use the "SBCl-Contoso.com" domain as it hasn't been set up in
the organization. Try agaax. If you continue to have problems, contact Microsoft customer support."
You need to add the SBC to the tenant.
Answer:
1 - From the Microsoft Teams admin center, add the SBC as sbc1.contoso.onmicrosoft.com.
2 - From the Microsoft 365 admin center, add a licensed user that has a UPN to the contoso.com
domain.
3 - From the Microsoft Teams admin center, add the SBC as sbc1.contoso.com.
NO.82 You need to provision a Microsoft Teams-certified common area phone device at a field site.
The solution must ensure that a standard user can complete the physical handset tasks without
sharing credentials.
Which four actions should you perform in sequence? To answer, move the appropriate actions from
41
Answer:
1 - From the Microsoft Teams admin center, upload the MAC address of the device
2 - From the Microsoft Teams admin center, generate a verification code
3 - Instruct the user to enter the verification code on the device
4 - From the Microsoft Teams admin center, remotely sign-in a user to the device Reference:
https://docs.microsoft.com/en-us/MicrosoftTeams/devices/remote-provision-remote-login
Solution: You configure group call pickup for the call queue.
(A). Yes
(B). No
Answer: B
Reference:
https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-
updated-method/
NO.84 You have a Microsoft Teams Phone deployment and a Survivable Branch Appliance (SBA) at a
42
site.
You add a new Teams user.
You need to ensure that the user at the site can place and receive PSTN calls in the event of an
internet outage.
What should you do?
(A). Add the user as a member of a call queue.
(B). Modify the online voice routing policy.
(C). Run the Granc-CsTeamsSurvivableBranchAppliancePolicy cmdlet.
(D). Run the Granc-CsTenancDialPlan cmdlet.
Answer: C
Reference:
NO.85 You have a Microsoft Teams Phone deployment. The 613 7010 5XXX phone number range is
allocated to the Session Border Controller (SBQ. A user named User! is configured as shown in the
following exhibit.
User1 reports that when an external caller attempts to call the phone number or User1, the external
caller receives an error message.
User 1 can make outbound calls, but no caller to appears.
Which two commands should you run to resolve the issues? Each correct answer presents part or the
solution.
A)
B)
C)
D)
E)
43
(A). Option A
(B). Option B
(C). Option C
(D). Option D
(E). Option E
Answer: A,D
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-csonlinevoiceuser?view=skype-ps
NO.86 You need to assign the correct licenses to a sales team manager in the New York office who is
scheduled to migrate from Skype for Business Server to Teams.
Which three licenses should you assign? To answer, select the licenses in the answer area.
Answer:
44
Reference:
https://docs.microsoft.com/en-us/microsoftteams/what-are-communications-credits

You are deploying a new remote site.
You have a Session Border Controller (SBC) that has an E1/T1 Primary Rate Interface (PRI) deployed
to the remote site.
You plan to deploy a Survivable Branch Appliance (SBA) to ensure PSTN connectivity.
Which type of endpoints is supported by the SBA?
(A). call queues in Microsoft Teams
(B). audio conferencing in Microsoft Teams
(C). Microsoft Teams panels
(D). Microsoft Teams Windows desktops (MS Teams MAC client is also correct)
Answer: D
Reference:
NO.88 Your company has a Microsoft Teams Phone deployment that uses Direct Routing and a
single carrier.
You deploy a new Session Border Controller (SBC) that shows as healthy in the Microsoft Teams
admin center.
You place a test call over the new SBC, and the call succeeds.
When you attempt to transfer the call, the transfer fails. A portion of the SIP ladder is shown in the
exhibit. (Click the Exhibit tab.)
45

(A). The SSL certificate of the SBC is incorrect.
(B). The Refer on the SBC is misconfigured.
(C). notify is enabled in the SIP options of the SBC.
(D). The carrier rejects the format of the forwarded FROM number.
Answer: B
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-
routing/issues-with-call-transfers
NO.89 You have a Microsoft Teams Phone deployment

You use Direct Routing with a Survivable Branch Appliance (SBA) at a site.
The site experiences an extended internet outage.
Which three PSTN calling scenarios are possible during the outage? Each coned answer presents a
complete solution.
(A). dynamic emergency calling
(B). outbound PSTN calls
(C). inbound PSTN calls
(D). call transfer of PSTN calls
(E). hold and resume of PSTN calls
Answer: A,B,C
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/plan-your-deployment/enterprise-voice-
solution/enterprise-voice-resiliency
NO.90 Your company deploys 200 Microsoft Teams Rooms on Windows systems.
You are evaluating whether to purchase the Microsoft Teams Rooms Premium license for the rooms.
Which two actions require the Microsoft Teams Rooms Premium license? Each correct answer
46
presents a complete solution.

NOTE: Each correct selection is worth one point
(A). Download device logs.
(B). View peripheral health.
(C). Get reporting insights into room usage and participant count
(D). Postpone updates until a certain date.
(E). Modify the Direct guest jam settings
Answer: A,C
NO.91 You port phone numbers from a legacy earner to Microsoft Teams Phone to use with
Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the
number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do? Raise a request with Microsoft for updating the inventory type to Service number.
(A). Submit a request to convert the number from a user number to a service number.
(B). Run the Set-CsOnlineApplicationlnstance cmdlet.
(C). Run the Set-CsTeamsUnassignedNumber Treatment cmdlet.
(D). Order a new number from Microsoft.
Answer: B
Reference:
https://docs.microsoft.com/en-us/powershell/module/skype/set-
csonlineapplicationinstance?view=skype-ps

You are designing a room that will be used for collaboration.
You need to select a device for the room. The device must meet the following requirements:
Support video.
Support one-touch join for meetings.
Can start new meetings from within the room.
Support HDMI ingestion of content into Teams.
Which type of device should you select? Each correct answer presents a complete solution.
(A). Microsoft Teams Rooms on Android
(B). Microsoft Teams panels
(C). Microsoft Teams Rooms on Windows
(D). Microsoft Surface Hub 2S.
(E). Microsoft Teams displays.
Answer: A,C
Reference:
https://docs.microsoft.com/en-us/microsoftteams/rooms/teams-devices-feature-comparison
NO.93 Your company assigns an Office 365 E3 license to each user. All users are m France.
You plan to deploy Direct Routing.
Which additional license should you assign to the users?
(A). Microsoft 365 Audio Conferencing
47
(B). Microsoft 365 Phone System - Virtual

(C). Microsoft 365 Phone System
(D). Microsoft 365 Domestic and International Calling Plan
(E). Microsoft 365 Domestic Calling
Answer: C
Reference:

You have a cloud-only user named [email protected].
You need to enable a Direct Routing phone number for [email protected].
answer area.
Answer:
NO.95 Your company receives PSTN services in Microsoft Teams through a derived Direct Routing
trunk from a telephone carrier.
The carrier becomes an operator in the Operator Connect program.
You need to migrate the users to Operator Connect.
(A). Run the Set-CsUser cmdlet and set the -OnPremLineURI parameter to $null.
(B). Run the Grant-CsOnlineVoiceRoutingPolicy cmdlet and set the
-Policyname parameter to Policy1.
(C). Run the Grant-CsOnlineVoiceRoutingPolicy cmdlet and set the
-Policyname parameter to $null.
(D). Run the Set-CsOnlineVoiceUser cmdlet and set the -TelephoneNumber parameter to each user's
phone number.
(E). Run the Set-CsOnlineVoiceUser cmdlet and set the -TelephoneNumber parameter to $null.
(F). Run the Set-CsUser cmdlet and set the -OnPremLineURI parameter to each user's phone number.
Answer: A,C,D
48
Reference:
https://docs.microsoft.com/en-us/microsoftteams/operator-connect-configure
https://docs.microsoft.com/en-us/microsoftteams/assign-change-or-remove-a-phone-number-for-a-
user
NO.96 A user uses the Microsoft Teams client on a Windows device.

The user reports call failures.
You need to send the Teams client logs to Microsoft support to troubleshoot the call failures.
Answer:
1 - From users in the Microsoft Teams admin center, modify the Voice settings of the user.
2 - Right-click the Tearms notification icon and select Collect support files.
3 - From the Microsoft Teams admin center, locate the failed calls on the Meetings & calls tab of the
user.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The
Standard configuration profile is applied to the IP phones.
period.
49
Solution: From Device in the Microsoft Teams admin center, you select IP Phones, select the
Configuration profiles tab, select Standard Phone Policy, and select Assigned devices.
(A). Yes
(B). No
Answer: B
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing.
All users have a SIP URI in the format of [email protected]. The Session Border Controller (SBC) is
named sbc.voice.contoso.com.
When troubleshooting errors on the SBC, you receive the warning shown in the following exhibit.
NO.98 You have a Microsoft Teams Phone deployment. Direct Routing is enabled for all users. The
users can place and receive PSTN calls.
You need to create a new user policy to provide four-digit extension dialing for users to call analog
endpoints that connect to the Session Border Controller (SBC).
(A). Create a trunk translation rule.
(B). Create an IP phone policy.
(C). Assign a dial plan to the users.
(D). Assign an IP phone policy to the users.
(E). Create a voice normalization rule.
(F). Create a tenant dial plan.
Answer: C,E,F
Reference:
https://docs.microsoft.com/en-us/microsoftteams/what-are-dial-plans
NO.99 You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session
Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to
make external calls.
(A). The user has the incorrect Teams app setup policy applied.
(B). The user has the incorrect voice routing policy applied.
(C). The user is missing a validated emergency address.
(D). Enterprise Voice is disabled for the user.
50
Answer: B
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies
NO.100 Your company has a main office in New York and a branch office in Calgary. All offices
connect to each other by using a dedicated WAN.
You have a Microsoft Teams Phone deployment.
You need to recommend a Direct Routing solution that meets the following requirements:
* If a Session Border Controller (SBQ fails in the New York office, PSTN services must remain available
through a local PSTN egress in New York. The Calgary office must prioritize a local PSTN egress and
ensure that PSTN services remain available in the event of a local SBC outage.
* The number of SBCs must be minimized.
What should you recommend for each office? To answer, drag the appropriate components to the
correct offices. Each component may be used once, more than once, or not at all. You may need to
drag the split bar between panes or scroll to view content.
Answer:
NO.101 You have a Microsoft I earns deployment and an existing telephony solution that provides
PSTN capability to on premises third-party PBX systems in two separate locations.
You need to implement a redundant PSTN solution for Microsoft Teams Phone. The solution must use
the existing telephony earner services. The solution must ensure that outbound calls can be made if a
component fails.
Which three components should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point
(A). highly available Session Border Controllers (SBCs)
(B). calling policies
(C). PSTN usages
(D). voice routing policies
(E). tenant dial plans
Answer: A,C,D
Reference:
Microsoft Teams. When the users are at a specific corporate site, you need to prevent the users from
adding video during calls.
51
Solution: You run New-csTeamsMeetingPolicy and set the-AllowIPvideo parameter to SFalse.

(A). Yes
(B). No
Answer: B
52

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Title : Microsoft Teams Voice

which have strong reception.

Answer: New-CsTeamsTranslationRule -Identity ..... -Pattern `^\+61(\d{9})$`

NO.7 You need to connect the analog intercoms to Teams Phone.

Microsoft Office 365

NO.11 You have a Microsoft Teams Phone deployment.

NO.15 You have a dial plan named DPI.

NO.16 Your company uses a third-party ticketing system.

You need to enable users for Microsoft Teams Phone.

1 - Acquire phone numbers.

NO.18 You are deploying Microsoft Teams Phone.

NO.19 You are adding new sites to your company.

(B). You already assigned licenses to the users.

NO.23 You have a Microsoft Teams Phone deployment.

(C). Create a trunk translation rule.

NO.28 You have a Microsoft Teams Phone deployment.

NOTE: Each correct selection is worth one point.

1 - Configure the Remote Desktop settings and sign out

NO.32 You have a Microsoft Teams Phone deployment.

What is a possible cause of the issue?

NO.33 Your company has an office in Seattle.

NO.34 Your company hires a new employee in Lisbon.

NO.35 You have a Microsoft Teams Phone deployment.

NO.36 You have a Microsoft Teams Phone deployment.

NO.37 You have a Microsoft Teams Phone deployment.

You need to resolve the issues.

NO.39 You have Microsoft Teams Phone handsets.

NO.40 Your company has offices throughout the United States.

NO.43 You are deploying Microsoft Teams Phone.

NO.45 You have a Microsoft Teams Phone deployment.

What is a possible cause of the issue?

1 - Assign the Microsoft 365 Phone System license to jsmith.

NO.50 You have a Microsoft Teams Phone deployment.

1 - Create a voice routing policy.

NO.51 You have a Microsoft Teams Phone deployment.

NO.52 You have a Microsoft Teams Phone deployment.

NO.53 Your company has offices in Seattle.

NO.56 Your company has a Microsoft Teams Phone deployment.

NO.61 What is a possible cause of the issue?

NO.66 You have a Microsoft Teams Phone deployment.

What should you configure in the Microsoft Teams admin center?

NO.68 You create a network region Region1 in Microsoft Teams.

NO.70 You have an analog phone system.

NO.72 Your company has a main office in Dallas.

configured as shown in the exhibit. (Click the Exhibit tab.)

You have a Microsoft 365 group named Help Desk.

NO.78 You have a Microsoft Teams Phone deployment.

NO.79 You have a Microsoft Lync Server 2013 deployment.

NO.80 You have a Microsoft Teams Phone deployment.

(C). group call pickup

NO.81 You have a Microsoft Teams Phone deployment.

NO.87 You have a Microsoft Teams Phone deployment.

What is a possible cause of the issue?

NO.89 You have a Microsoft Teams Phone deployment

presents a complete solution.

NO.92 You have a Microsoft Teams Phone deployment.

(B). Microsoft 365 Phone System - Virtual

NO.94 You have a Microsoft Teams Phone deployment.

NO.96 A user uses the Microsoft Teams client on a Windows device.